Shows
Digital Customer Experience PodcastLeadership and the Future of Beauty in the Digital Age with Lina HasicJoin us as we explore the depths of digital customer experience with Lina Hasic, a seasoned expert from the fields of FMCG, retail, and e-commerce. Hosted by Daniel Paul, this episode uncovers the nuances of customer engagement and the transformative role of AI and personalization in today's e-commerce landscape.Topics Discussed:Lina Hasic's career and impact on customer and sales development.The role of personal experiences in shaping customer engagement.Challenges in e-commerce and the power of AI and data analytics.The importance of team diversity and synergy in innovation.Future predictions for AI and AR...2024-04-0832 min
Digital Customer Experience PodcastDriving Forward with Software-Driven Vehicles Umar Zakir Abdul HamidImagine the future of driving, where your car isn't just a machine but an extension of your digital lifestyle. This is the reality that Dr. Umar Zakir Abdul Hamid, a trailblazer in future mobility from Sensible 4 to Proton, is crafting. As your host, Daniel Paul, I had the pleasure of delving into Umar's world where software meets automotive genius, transforming how we interact with our vehicles. Umar, whose accolades include scaling a Finnish startup to international recognition, brings to the table a fusion of indie rock vibes and an encyclopedic knowledge of next-gen vehicle tech. Ge...2024-03-1433 min
Digital Customer Experience PodcastPersonalized Journey in the Future of Automotive Retail with Joe BrownJoin me, Daniel Paul, on a journey through the dynamic world of the automotive industry with Joe Brown, the marketing maestro of Frank Letter Auto Group, as we explore the impact of AI and the evolving digital customer experience. Joe brings a unique blend of familial automotive history and cutting-edge digital strategy to the table, recounting the transition from traditional marketing to today's tech-driven landscape. We get personal with Joe, learning about his espresso artistry and the story of a vintage 1972 Honda Coupe that's become a beloved symbol at his family's dealerships. Listen in as Joe shares how he...2024-02-1531 min
Digital Customer Experience PodcastShaping the future of Telecom Through AI and Customer-Centric Strategies - with Paul Prior(00:00) Digital Customer Experience and Mentorship InsightsThis chapter welcomes Paul Prior, a renowned digital strategist and speaker, who shares his journey from a self-conscious teen to an acclaimed professional keynote speaker. I discuss with Paul the importance of mentorship and continuous learning, drawing from his own experiences of overcoming fear through a humorous and humbling first speaking engagement and the significance of seeking knowledge from experts like his mentor, Alan Moss. Paul emphasizes the perpetual quest for knowledge and the role of mentorship in personal and professional growth, offering listeners insights into the mindset of a lifelong...2024-01-1132 min
Digital Customer Experience PodcastEvolving Customer Experiences in the Digital World with Telia's Head of E-commerce--------- EPISODE CHAPTERS --------- (0:00:18) - Challenges and Personalization in Digital Sales(0:08:44) - E-Commerce Boosts Telia Sweden's Omni-Channel Sales --------- EPISODE CHAPTERS WITH SHORT KEY POINTS --------- (0:00:18) - Challenges and Personalization in Digital SalesEllen shares her experience in NY and Stockholm, exploring digital sales challenges in Swedish B2C telecom, website personalization, and data protection. (0:08:44) - E-Commerce Boosts Telia Sweden's Omni-Channel SalesEllen Lundstrom shares her experience with initiatives to improve customer experience, potential of AI an...2023-10-2520 min