Shows
Table ServiceThe Evolution of Support Technology in Healthcare Startups with Mark Hollis (Table Service 102)Join host Jordan Hooker and Healthcare Support Tech veteran Mark Hollis, as Mark walks us through the evolution of support technology in healthcare startups. Providing over two decades of overview, we will explore healthcare startups and technology that has driven their growth.
Want to learn more about Mark? You can find him on LinkedIn:https://www.linkedin.com/in/hollismark/
Want to connect with Jordan Hooker? FInd him on LinkedIn: https://www.linkedin.com/in/jordanhooker
Resources mentioned during the episode: Elion Health - https://elion.health/ Health IT platform for fantastic product r...2025-02-1742 min
Ops I did it again by Out of PocketHow Photon Used Automations to Change E-Prescriptions | Michael Rado, CPO, Co-Founder, Photon HealthIn this episode of Ops I Did It Again, Michael Rado (aka Rado), Co-Founder and CPO at Photon Health joins the thinksquad aka Danielle and Nikhil to break down how they built and scaled products to support over 20,000 e-prescriptions a month. Rado shows a live demo of their build (on YouTube version) and candidly shares his learnings on how to scale with optimization and automation in mind. This episode is sponsored by Out of Pocket, because no one is prouder than us than us: https://www.outofpocket.health/To register for the upcoming Healthcare Call C...2024-03-2834 min
Ops I did it again by Out of PocketDigital Health Ops: A Playbook for Every Growth Stage | Rahul Agarwal, COO MedplumOn this episode of Ops I Did it Again, Rahul Agarwal (COO of Medplum) joins Danielle to share his digital health operations playbook. The “hero’s journey” playbook breaks down pro tips and gotchas throughout every stage of scale: from pre-seed all the way to scaling to 50 states.If you are building a clinical workforce, scaling your digital health operations or looking into the future on how you should be building, this episode will give you several tactical tips to implement.This episode is sponsored by Out of Pocket, because no one is prouder than us tha...2024-03-1843 min
Ops I did it again by Out of PocketBuilding Differentiated Patient Experiences | Kerem Ozkay, COO and Ayo Omojola CPO, Carbon HealthIn this episode of Ops I Did It Again, Kerem Ozkay (Chief Operating Officer) and Ayo Omojola (Chief Product Officer) from Carbon Health join the thinksquad aka Danielle and Nikhil, to discuss how they designed and deployed product solutions. They breakdown real examples of AI tools to enhance operations, strategies for patient care, and unique top of funnel marketing approaches. Later in the episode, Ayo shares a behind the scenes view at Carbon’s home grown EHR - it’s best viewed on YouTube so you can all the magic.This episode is sponsored by Out o...2024-02-291h 06
Ops I did it again by Out of PocketHow Thyme Care Scales Care Teams | Nate Brown, VP Market OperationsNate Brown joins the Thinksquad, aka Danielle and Nikhil, to share lessons learned from scaling a 90 person care team in 3 years at Thyme Care.We break down their organizational design, recruiting best practices (which includes lots of role play) and how to generally think through building alignment at different levels and stages of a start-ups evolution.This episode is sponsored by Out of Pocket, because no one is prouder than us than us: https://www.outofpocket.health/You should also check out our courses, including ones taught by yours truly (How to Build A...2024-02-0635 min
Ops I did it again by Out of PocketAledade’s Patient Engagement Playbook | Douglas Streat, COO Aledade Care SolutionsIn this episode of Ops I Did It Again, Douglas Streat, COO of Aledade Care Solutions, joins the thinksquad, Danielle and Nikhil to unpack how they built patient engagement strategies to support over 2M patients alongside primary care practices. Doug shares his tactical advice and learnings on how to create behavior change - we also get to play a fun game during it. It’s our most tactical episode yet.This episode is sponsored by Out of Pocket, because no one is prouder than us than us: https://www.outofpocket.health/To register for the up...2024-01-1139 min
Ops I did it again by Out of PocketHoliday Special: 12 Tactical Healthcare Ops TipsThis episode is sponsored by Out of Pocket, because no one is prouder of us than us: https://www.outofpocket.health/You should also check out our courses, including ones taught by yours truly (How to Build A Healthcare Call Center and Healthcare 101): https://www.outofpocket.health/course-library--- Hosts:Nikhil Krishnan (twitter: https://twitter.com/nikillinit)Danielle Poreh (linkedin: https://www.linkedin.com/in/danielleporeh/ twitter: https://twitter.com/danielleporeh )Guest:Sandy Varatharajah (twitter: https://twitter.com/sanvrajah?lang=en)TIMESTAMPS ...2023-12-2839 minOps I did it again by Out of PocketHow House Rx Builds Product | Denali Cahoon & Mina IskarousThey share their lessons learned and core principles that made the build happen so quickly. We go deeper into interview tips, building flexibility in product and frameworks to ensure alignment along the way. This episode is sponsored by Out of Pocket, because no one is prouder than us than us: https://www.outofpocket.health/You should also check out our courses, including ones taught by yours truly (How to Build A Healthcare Call Center and Healthcare 101): https://www.outofpocket.health/course-libraryNouns and Verbs Framework Example: https://www.figma.com/file/12KN4gcVbGMRZ8r...2023-12-0742 min
Ops I did it again by Out of PocketText your patients | Ajay Haryani, MDIn this episode, he shares his clinical and operational playbook for executing on the channel effectively and even laughs at Nikhil’s jokes. We go deeper into how they measure value, track SLAs and how the channel has evolved. For folks who are in the value based care world, looking to incorporate texting into their care model or curious about how Galileo tapped into the channel so effectively, this one is made for you.--This episode is sponsored by Out of Pocket, because no one is prouder of us than us: https://www...2023-11-3057 minOps I did it again by Out of PocketIntroducing Ops I did it againIntroducing Ops I did it again, a limited series podcast by Out-of-Pocket, hosted by Danielle Poreh and Nikhil Krishnan. We interview builders in healthcare operators breaking the mold (aka solving problems all ops people are facing)First episode dropping soon!Links:Out of Pocket: https://www.outofpocket.health/How to Build a Healthcare Call Center Course: https://www.outofpocket.health/courses/how-to-build-a-healthcare-call-centerKnowledgefest 2024 Waitlist: https://www.outofpocket.health/knowledgefest-lp
2023-11-2001 min
Inside: The Digital Health & Sales Locker RoomEpisode #23 Danielle Poreh, Healthcare Operations & Call CentersDanielle Poreh is a healthcare operator and advisor. Currently, Danielle advises start-ups and builds educational programming with Out of Pocket to help operators build more thoughtfully. She runs a course on how to build a healthcare call center and Operations Knowledgefest, a conference for healthcare operators. She was the first employee and Head of Operations at Better Health, supporting thousands of members to access their medical supplies and manage chronic conditions at home. Danielle is fluent at bringing medical devices to market (and three languages), having co-invented a novel orthopedic device and overseeing 200+ sales representatives as founding team member a...2023-07-1058 min