Shows
Business of Tech: Daily 10-Minute IT Services InsightsRising Daytime Work Preferences Challenge 24/7 MSP Service ContractsA longitudinal analysis from the National Bureau of Economic Research highlights a sustained shift in the U.S. workforce away from evening and night work toward traditional daytime hours over the past 50 years. Research by economists Jeff Biddle and Daniel Hammermesh attributes this shift primarily to rising real incomes, which allows workers to avoid less desirable hours. For MSPs and IT service providers, this trend is consequential, as their service models frequently require 24/7 staffing and response capabilities.
Detailed findings from the study indicate that the percentage of Americans working at 11 PM has declined by more than 25% since...
2026-02-2302 min
Business of Tech: Daily 10-Minute IT Services InsightsMSP Cybersecurity: Microsoft Teams Enhances Security Features for Managed Service ProvidersMicrosoft has announced significant changes to its Teams platform, set to take effect on January 12, 2026. The platform will automatically enhance messaging security by blocking risky files and scanning shared links for potential phishing threats. This proactive measure aims to protect organizations, particularly smaller ones without dedicated security teams, from increasingly sophisticated cyber threats. IT administrators will have the opportunity to review and adjust these settings prior to implementation, ensuring a smoother transition to the new security measures.In addition to the Teams update, Microsoft has decided to retract its previously announced limit on bulk email recipients for...
2026-01-0816 min
Business of Tech: Daily 10-Minute IT Services InsightsMSP Hiring Challenges: Navigating Labor Shortages and AI Impact on Workforce StrategyThe U.S. economy demonstrated robust growth in the third quarter of 2025, with a gross domestic product (GDP) increase of 4.3%, according to the Commerce Department. This growth occurred despite consumer concerns and uncertainties related to tariffs, with military spending and corporate profits contributing significantly. However, the technology sector experienced substantial layoffs, with 1.1 million jobs cut in 2025, of which only 55,000 were attributed to artificial intelligence (AI). The majority of job losses stemmed from corporate restructuring and economic conditions rather than direct displacement by AI, leading to hiring freezes, particularly for entry-level positions.Small and medium-sized businesses (SMBs) are...
2026-01-0618 min
Business of Tech: Daily 10-Minute IT Services InsightsMSP Compliance Strategies for Government Contracts and AI Integration with Laith PahlawanLaith Palhawan, CEO and founder of OrangeCrew, has successfully transitioned his managed IT services company into the public sector by becoming GSA certified, allowing him to provide IT services to government agencies. This shift has required a deep understanding of compliance and security requirements that differ significantly from those in the private sector. In the public sector, clients expect adherence to strict standards and predefined solutions, which contrasts with the more flexible and responsive approach typically found in private business engagements.Pahlawan's experience highlights the challenges of profitability in the managed services landscape, particularly when working with...
2025-12-2323 min
Business of Tech: Daily 10-Minute IT Services InsightsMSP Automation Strategies: How to Scale Without Relying on Human Labor in 2026The episode reviews the outcomes of predictions made for 2025, highlighting the evolving role of automation and AI in Managed Service Providers (MSPs). Key findings indicate that while generative AI has improved data accessibility, it has not fully resolved existing reporting issues related to data quality and governance. Additionally, the anticipated widespread adoption of autonomous IT systems among small and medium-sized businesses (SMBs) has not materialized, as many still rely on traditional remote monitoring and management (RMM) tools. The episode emphasizes that AI governance and advisory services have become central to modern MSP offerings.Further analysis reveals that...
2025-12-2315 min
Business of Tech: Daily 10-Minute IT Services InsightsMSP Profitability Trends: Understanding Revenue Growth and Labor Costs in 2025The episode features a discussion on the current state of profitability and revenue growth within the Managed Service Provider (MSP) industry, highlighting that 2024 marks the fifth consecutive year of strong profitability. Despite this positive trend, revenue growth has cooled compared to the rapid increases seen from 2021 to 2023, with organic revenue growth peaking at 25% before declining to around 10.6%. This shift has led to concerns that MSPs may be under pressure; however, profitability metrics indicate that the industry remains healthy, with best-in-class firms achieving significantly higher earnings than their median peers.Peter Kujawa of Service Leadership elaborates on the...
2025-12-2044 min
Business of Tech: Daily 10-Minute IT Services InsightsMSP Cybersecurity: Navigating AI Accountability and Job Market Shifts in 2025Conflicting jobs data indicates a complex economic landscape for IT service providers, as the unemployment rate in the tech sector has risen to 4% with a loss of 134,000 jobs between October and November 2025. Despite a drop in the overall unemployment rate to 4.2% and a projected growth of managed services contributing $608 billion to the B2B technology sector, the mixed signals from economic indicators complicate decision-making for the Federal Reserve and raise concerns about consumer spending. Analysts emphasize that the current job losses reflect a shift in responsibility from internal roles to external managed service providers (MSPs), which may not alleviate...
2025-12-2017 min
Business of Tech: Daily 10-Minute IT Services InsightsMSP Cybersecurity: Navigating Job Cuts and AI Complexity in 2025The managed service provider (MSP) market is projected to grow significantly, with a valuation increase from $337.6 billion in 2024 to $406.74 billion in 2025, driven by the complexity of modern IT infrastructures and rising cybersecurity threats. However, small businesses in the United States are facing severe challenges, shedding jobs at pandemic-level rates, with a net loss of 120,000 jobs reported in November 2025. This trend highlights a growing divide between small and large enterprises, as larger firms adapt more effectively to economic pressures, while small businesses struggle to maintain stability and are increasingly cautious about spending on new initiatives.The impact of...
2025-12-0916 min
Business of Tech: Daily 10-Minute IT Services InsightsMSP Cybersecurity: Addressing Identity Risks and Account Control Fraud in 2025The integration of advanced AI capabilities in tools like OpenAI Atlas and Microsoft Teams has raised significant security concerns, particularly regarding identity and trust vulnerabilities. Recent findings from LayerX indicate that the Atlas browser has critical vulnerabilities that could allow attackers to inject harmful instructions, while Microsoft Teams has a flaw that enables attackers to bypass Microsoft Defender protections through guest access. These issues highlight the fragility of AI integrations and the need for organizations to implement strict B2B collaboration configurations to mitigate risks associated with external collaborations.The FBI has reported over $262 million in losses...
2025-12-0639 min
Business of Tech: Daily 10-Minute IT Services InsightsMSP Events Shift: From Mega Conferences to Micro Communities and the Rise of Cybersecurity FocusMSP events are experiencing a notable shift, with a growing preference for smaller, localized gatherings over traditional mega-conferences. Jessica Davis, Principal Analyst at Omdia, highlights that this trend is driven by factors such as increased travel costs and a desire for more meaningful community interactions. Research indicates that MSPs are increasingly seeking value from events that foster peer connections and provide insights into vendor roadmaps, particularly in the realms of cybersecurity and automation. The acquisition of Channel Pro by Cyber Risk Alliance further underscores the industry's focus on cybersecurity, as it aims to integrate channel and cybersecurity insights.
2025-11-2244 min
Business of Tech: Daily 10-Minute IT Services InsightsNavigating MSP Growth: Compliance, Workflow Automation, and Co-Managed IT Insights with Brentley PearceBrantley Pearce, Chief Technology Officer at RJ Young, discussed the integration of IT services, workflow automation, and workplace technology within the managed services sector. RJ Young, a 70-year-old organization with approximately 700 employees, has been providing managed services since 2012 and has seen significant growth, now generating $12 billion in revenue. The company emphasizes a collaborative approach, utilizing account managers as liaisons who work alongside specialists to deliver tailored solutions that meet client needs while maintaining operational efficiency.The conversation highlighted the growing importance of compliance, particularly in relation to the Cybersecurity Maturity Model Certification (CMMC) for Department of Defense...
2025-11-0922 min
Business of Tech: Daily 10-Minute IT Services InsightsMSP Market Surges to $300B, AI Struggles to Scale, and New Tools Transform Business OperationsThe managed service provider (MSP) market has surpassed $305 billion and is projected to reach $571 billion by 2033, indicating a strong trend toward consolidation within the sector. In the second quarter of 2025 alone, there were 92 announced mergers and acquisitions, as companies aim to enhance their cybersecurity capabilities and automate operations. Key areas of focus for leading MSPs include operations, talent, security, automation, and compliance, which are essential for navigating the current landscape. Notable transactions include Comcast's acquisition of Nitell and Telus Digital's acquisition of Garrent.Research indicates that while artificial intelligence (AI) investments are expected to rise, particularly in...
2025-11-0514 min
Business of Tech: Daily 10-Minute IT Services InsightsMSP Industry Shifts: AI Investments Rise, Flamingo Challenges RMM Costs, and Accountability LoomsThe 2025 State of the MSP Report from TechPartners reveals a rapidly evolving managed service provider (MSP) industry, with nearly half of surveyed MSPs reporting revenues below $5 million. This indicates a market ripe for consolidation, as 60% of MSPs express interest in acquiring other firms while 28% are open to being acquired. The report highlights a shift in MSP roles, with 68% positioning themselves as one-stop-shop partners and 44% identifying as security partners, reflecting a growing demand for enhanced service offerings. However, only 16% of MSPs have audited their internal processes for compliance, suggesting that many are investing in advanced technologies like artificial intelligence (AI...
2025-10-3113 min
Business of Tech: Daily 10-Minute IT Services InsightsDefending Against AI-Driven Email Threats: Insights from MSP Experts on Modern Security ChallengesThe Business of Tech Lounge features a discussion on the evolving landscape of email security, focusing on the modern threats that organizations face today. With email remaining the primary entry point for hackers, the conversation highlights how threats have shifted from simple spam to sophisticated attacks involving AI impersonation and social engineering. Experts Cody Elkley from MailProtector and Mauro Sretari from CIO Landing delve into the specifics of these threats, emphasizing the need for Managed Service Providers (MSPs) to adapt their strategies to stay ahead of potential risks.Cody explains that the nature of email threats has...
2025-10-1256 min
Business of Tech: Daily 10-Minute IT Services InsightsDatto Sues Slide: A Deep Dive into Trade Secrets and MSP Market ImplicationsFull transcript and links to extended interviews is at https://businessof.tech/podcast/datto-sues-slide-2025/What happens when a founder returns to disrupt the company he built, and that company sues him for stealing its secrets? This is the central conflict in the case of Datto v. Slide, a legal battle unfolding in Delaware. Datto, now owned by Kaseya, accuses Slide, founded by former Datto CEO Austin McCord, of misappropriating proprietary technology related to its Hardware Independent Restore (HIR) system. Slide, on the other hand, asserts that it developed its technology independently and that Datto's lawsuit is...
2025-10-0630 min
Business of Tech: Daily 10-Minute IT Services InsightsAmericans Anxious About AI, NVIDIA's $100B Investment in OpenAI, and New MSP Automation ToolAmericans are increasingly anxious about artificial intelligence (AI), with a recent Pew Research Center study revealing that 50% of participants express more concern than excitement regarding AI's growing presence in daily life. This marks a significant rise from 37% in 2021. The study highlights skepticism about AI's impact on creativity and interpersonal relationships, with many believing it could worsen creative thinking and negatively affect human connections. This growing anxiety underscores the need for better understanding and control over AI applications in society.In the workplace, AI is reshaping learning and development, with organizations in the US, UK, Australia, and New...
2025-09-2314 min
Business of Tech: Daily 10-Minute IT Services InsightsTravis Springer on Building Client Relationships and Adapting MSP Strategies Post-COVIDTravis Springer, president of Sagiss, a managed services provider based in Dallas, shares insights into his leadership journey and the unique approach his company takes in the IT services industry. Since taking over just before the COVID-19 pandemic, Travis has led a team of over 20 professionals, helping clients navigate significant challenges, including the rapid transition to remote work and compliance issues. Sagiss has built a reputation for its high-touch, in-person support, which sets it apart from many competitors that lean heavily on remote and automated services.Travis discusses the importance of maintaining strong client relationships through face-to-face...
2025-09-1820 min
Business of Tech: Daily 10-Minute IT Services InsightsMSP Market Shrinks as Revenue Soars: AI Security Developments and Deepfake Law UpdatesThe managed services provider (MSP) market is experiencing a paradoxical trend where revenue is increasing while the number of providers is decreasing. According to Canalys data, global managed services revenue surpassed half a trillion dollars in 2024, reflecting a year-over-year growth of 9.7%. However, the number of channel partners has slightly declined by 0.6%, with large MSPs rapidly acquiring smaller ones. This consolidation trend has led to a significant shift in the market dynamics, where smaller MSPs struggle to compete against larger firms that possess superior resources and pricing power.To survive in this competitive landscape, smaller MSPs must adopt...
2025-09-0417 min
Business of Tech: Daily 10-Minute IT Services InsightsAI’s Dark Side: What Every MSP Needs to KnowAI is revolutionizing the landscape of cybercrime, introducing sophisticated threats such as deepfakes, voice cloning, and autonomous attacks. The rise of generative AI tools has led to a staggering increase in phishing messages and email fraud losses, with many organizations reporting that they have already experienced AI-powered attacks. Despite this alarming trend, a significant number of cybersecurity professionals express a lack of confidence in their ability to detect these advanced threats. As cybercriminals leverage AI to launch scalable, multi-step campaigns, the stakes for managed service providers (MSPs) and their clients have never been higher.One notable incident...
2025-08-2955 min
Business of Tech: Daily 10-Minute IT Services InsightsUnlocking MSP Success: Mastering Customer Communication and Market Intelligence Strategies with Jennifer OladipoDave Sobel interviews Jennifer Oladipo, an award-winning business and technology journalist turned consultant, about the communication challenges faced by Managed Service Providers (MSPs) in their sales processes. Jennifer emphasizes that while MSPs are often perceived as poor at sales, they excel in consultative selling. The real issue lies in their ability to translate technical expertise into relatable messaging for their clients. She highlights the importance of understanding the client's world and addressing their specific pain points, rather than leading with technology.Jennifer discusses the necessity for MSPs to engage deeply with their target audience, encouraging them to...
2025-08-2018 min
Business of Tech: Daily 10-Minute IT Services InsightsKaseya's New CEO Rania Succar on Innovation, MSP Partnerships, and Customer Experience RevampRania Succar, the new CEO of Kaseya, discusses her vision for the company at a crucial time for both Kaseya and the managed service provider (MSP) ecosystem. With Kaseya facing scrutiny over customer service and billing practices, Succar emphasizes the importance of innovation and a cultural reset to strengthen relationships with MSP partners. She believes that Kaseya has the potential to be a leader in driving outcomes for small businesses through its partnerships with MSPs, which are essential for helping these businesses adopt cutting-edge technology. Succar outlines four key values that will guide Kaseya's next chapter: measuring s...
2025-07-3128 min
Business of Tech: Daily 10-Minute IT Services InsightsBuilding Trust in MSP Cyber Insurance: Edouard von Herberstein Discusses Spectra's ImpactThe managed service provider (MSP) cyber insurance landscape is facing significant challenges, primarily due to the certification process rather than the coverage itself. Edouard von Herberstein, a seasoned expert in complex risk management, recognized the inefficiencies within this system and founded Spectra, the first MSP certification platform acknowledged by major insurers. His insights reveal that the lack of trust and understanding between insurers and MSPs has created a bottleneck, preventing effective collaboration in enhancing cyber resilience and risk management.Spectra's approach focuses on certifying the MSP as an organization rather than individual technicians. This certification process involves...
2025-07-0425 min
Business of Tech: Daily 10-Minute IT Services InsightsThe New MSP Model: Combining Automation, Emotional Intelligence, and E-Commerce for SuccessThe podcast discusses a transformative vision for building a managed services provider (MSP) that shifts away from traditional models focused on infrastructure management and reactive maintenance. Instead, it advocates for creating a tech services business that empowers small and mid-sized organizations to drive revenue through technology. The speaker emphasizes the importance of hiring empathetic, business-savvy individuals who can engage with clients on a human level, rather than relying solely on technical expertise. This new approach prioritizes emotional intelligence and relationship-building over conventional help desk support.The proposed team structure includes tech concierges who act as relationship managers...
2025-06-1916 min
Business of Tech: Daily 10-Minute IT Services InsightsInside Empath's $2M Raise: Wes Spencer Discusses Community Investment for MSP GrowthWes Spencer, co-founder of Empath, a training and education platform for managed service providers (MSPs), discusses a unique funding model that diverges from traditional venture capital. Instead of seeking investment from typical VCs, Empath successfully raised $2 million from industry insiders, primarily MSPs themselves. This approach fosters alignment and advocacy among investors, who are also customers, but it raises important questions about scalability and governance. The conversation delves into the implications of having investors who are directly involved in the product's development and direction.The investment structure utilized by Empath is based on Y Combinator's SAFE notes, which...
2025-06-1422 min
Business of Tech: Daily 10-Minute IT Services InsightsHow AI is Transforming MSP Marketing: Strategies for Success in the Age of ChatGPT with Srinivas KrishnaswamySrinivas Krishnaswamy, author of "Inbound Marketing in the Age of GPTs," discusses the transformative impact of AI on customer search behaviors and marketing strategies for Managed Service Providers (MSPs). He emphasizes that traditional methods, particularly reliance on Google for information discovery, are evolving. With the rise of generative AI tools like ChatGPT, customers are increasingly turning to these platforms for tailored responses, which necessitates a shift in how MSPs approach their marketing efforts.Krishnaswamy highlights the importance of understanding the changing dynamics of search. While Google continues to dominate, the volume of searches is increasing, and the...
2025-05-1052 min
Business of Tech: Daily 10-Minute IT Services InsightsSuperOps CEO Arvind Parthiban on AI, Market Strategy, and MSP Growth PlansArvind Parthiban, CEO of Super Ops, discusses the company's growth strategy following a recent $25 million Series C funding round. With a focus on artificial intelligence (AI), Super Ops aims to enhance its platform for managed service providers (MSPs) by developing innovative features that streamline IT management. Parthiban emphasizes the importance of being close to customers, revealing plans to relocate the leadership team to the U.S. and expand into European markets. The company is committed to building a strong presence in the MSP sector, leveraging AI to transform service delivery.Parthiban differentiates Super Ops' approach to AI...
2025-05-0522 min
Business of Tech: Daily 10-Minute IT Services InsightsKaseya's MSP Insights, Apple Encryption Case, and AI Breakthroughs from Meta, Google, and MicrosoftKaseya's 2025 Global MSP Benchmark Report reveals that cybersecurity has emerged as a crucial revenue driver for managed service providers (MSPs), with 67% of respondents identifying it as one of their fastest-growing revenue categories. The report highlights that 76% of MSPs recognize their clients' primary concern is security, emphasizing the need for integrating cybersecurity into service offerings. Additionally, operational efficiency is paramount, with 95% of MSPs acknowledging the necessity of connecting their tools for smoother operations. The report also notes a rise in co-managed IT services, with 61% of executives reporting year-over-year revenue growth in this area.The ongoing legal battle between...
2025-04-0814 min
Business of Tech: Daily 10-Minute IT Services InsightsMSP Regulations Shift: CMMC 2.0, FedRAMP Overhaul, UK Cyber Bill & AI Security ConcernsMichael Duffy, President Donald Trump's nominee for Undersecretary of Defense for Acquisition and Sustainment, has committed to reviewing the Pentagon's Cybersecurity Maturity Model Certification (CMMC) 2.0 if confirmed. This revamped program, effective since December, mandates that defense contractors handling controlled, unclassified information comply with specific cybersecurity standards to qualify for Department of Defense contracts. Concerns have been raised about the burden these regulations may impose on smaller firms, with a report indicating that over 50% of respondents felt unprepared for the program's requirements. Duffy aims to balance security needs with regulatory burdens, recognizing the vulnerability of small and medium-sized businesses in...
2025-04-0215 min
Business of Tech: Daily 10-Minute IT Services InsightsThe State of the MSP Industry: Growth, Compliance, and AI Threats in 2025A recent report from Kaseya reveals that 91% of MSPs are prioritizing profitability, with a significant portion expecting revenue growth despite challenges in customer acquisition. The competitive landscape sees smaller MSPs leveraging niche expertise, while the rise of AI-driven threats poses new challenges, with over two-thirds of providers reporting increased attacks. Sobel highlights the findings from a Fiverr survey of U.S. small business owners, which indicates a strong sense of optimism for the year ahead, especially in sectors like education, finance, and retail. Despite concerns about rising costs and potential recession, nearly 90% of respondents remain h...
2025-01-0612 min
Business of Tech: Daily 10-Minute IT Services InsightsMSP Growth: M&A Insights, Human Capital, AI Readiness, & Business Transformation w/ Nelson Gomesn this episode of the podcast, host Dave Sobol interviews Nelson Gomes, the CEO of Portalia Group, who shares insights from his extensive career in the managed services provider (MSP) industry. Nelson recounts his journey, starting with the founding of Priority One Group in 1997, which initially focused on IT services before evolving into an MSP with a specialization in healthcare. After merging with Medicus IT in 2019, he experienced significant growth, ultimately leaving the organization in 2024 while remaining a shareholder. This transition allowed him to expand his expertise and prepare for new ventures.The conversation delves into the...
2024-12-2620 min
Business of Tech: Daily 10-Minute IT Services InsightsAutomation, AI, SaaS Management, and MSP Growth with Mark Ralls of AuvikDave Sobel engages in a conversation with Mark Ralls, the president of Auvik, a company specializing in network monitoring and management. The discussion begins with an exploration of the transformative potential of automation and AI in the IT landscape. Ralls emphasizes Auvik's role in proactively monitoring networks, providing customized alerts, and integrating critical data into platforms used by their partners. He highlights the importance of ensuring that technicians receive relevant information in a timely manner, which is crucial for effective troubleshooting.As the conversation progresses, Ralls shares insights into Auvik's recent feature release called North Star, which...
2024-12-2419 min
Business of Tech: Daily 10-Minute IT Services InsightsVenture Capital in MSP SaaS: Insights on Investment, Challenges, and Future Trends w/Joel AbramsonIn this episode of the podcast, host Dave Sobel sits down with Joel Abramson, the managing partner at TopDown Ventures, to discuss the intricacies of venture capital in the managed services provider (MSP) software space. With a background that includes significant experience in the MSP industry, including the sale of a large MSP to TELUS, Joel shares insights into the investment thesis of TopDown Ventures, which focuses on early-stage MSP software companies. The conversation highlights the importance of understanding the unique challenges faced by MSPs and how that knowledge informs their investment strategy.Joel elaborates on the...
2024-12-2216 min
Business of Tech: Daily 10-Minute IT Services InsightsOpen Source MSP Solutions, Community Growth, & AI Integration in SaaS Management w/ Kelvin Tegelaarhost Dave Sobel sits down with Kelvin Tegelaar, the CTO of Lime and founder of CyberDrain, to discuss the evolving landscape of SaaS management and the innovative approach taken by CyberDrain. Tegelaar introduces the Cyber Drain Improved Partner Portal (CIPP), an open-source, multi-tenant management solution specifically designed for Microsoft 365. He highlights the need for affordable management tools in the MSP space, which often suffer from high pricing models. By offering a free and open-source tool with optional support, Teglar aims to democratize access to essential management resources for MSPs.The conversation delves into the dynamics of community...
2024-12-1920 min
Business of Tech: Daily 10-Minute IT Services Insights2024 Predictions Review & 2025 Outlook: AI, Compliance, Decentralization, and MSP EvolutionThe episode begins with a recap of the previous year's forecasts, assessing their accuracy and relevance in the rapidly evolving tech landscape. Host Dave Sobel highlights the increasing reliance of businesses, particularly in healthcare and finance, on Managed Service Providers (MSPs) to navigate the complex compliance requirements stemming from a surge in state-level data privacy laws across the U.S. Sobel discusses the role of artificial intelligence (AI) and machine learning in transforming IT operations, noting the advancements in self-healing systems and predictive maintenance. He acknowledges the growing interest in AI-driven solutions, particularly in the c...
2024-12-1818 min
Business of Tech: Daily 10-Minute IT Services Insights2025 Tech Outlook: AI Trends, Bespoke Platforms, and MSP Confidence w/ Seth Robinson & Rich FreemanHost Dave Sobel welcomes Seth Robinson, Vice President of Industry Research at CompTIA, and Rich Freeman, a seasoned journalist and analyst specializing in the SMB channel. The discussion centers around CompTIA's recently released outlook for 2025, which highlights the ongoing optimism within the technology sector, particularly among IT professionals and channel firms. Despite this optimism, the report reveals a concerning trend: fewer than half of businesses express confidence in their basic IT services, a decline from a decade ago. This lack of confidence may hinder the adoption of advanced technologies, prompting a deeper exploration of the factors influencing these sentiments.
2024-12-1443 min
Business of Tech: Daily 10-Minute IT Services InsightsBalancing MSP Standardization, Talent, & Strategic Decision-Making w/ Elliott HymanDave Sobel sits down with Elliott Hyman, CEO of Myra Technology Group, to discuss the unique challenges and opportunities faced by managed service providers (MSPs) operating within a collective framework. Hyman shares insights into how his organization selects and supports a diverse group of MSPs, emphasizing the importance of understanding each business's unique identity, employees, and customer base. This tailored approach allows them to guide each company along a continuum of operational maturity, ensuring that they can grow without losing the qualities that make them distinctive.The conversation delves into the concept of sustainable growth, which Hyman...
2024-12-0816 min
Business of Tech: Daily 10-Minute IT Services InsightsExploring AI in Content Creation: Tools, Techniques, and Future Possibilities with Dave SobelHost Dave Sobel dives into the fascinating world of artificial intelligence (AI) and its practical applications in content creation. He shares insights from a recent presentation on how managed service providers (MSPs) and their customers are leveraging AI. Sobel emphasizes the importance of AI as a tool that enhances his workflow, allowing him to produce a daily news show efficiently while maintaining a personal touch in content curation. Sobel outlines his workflow for preparing the daily news show, which includes gathering news stories through RSS feeds and utilizing AI tools like Feedly for story grouping and translation. H...
2024-12-0725 min
Business of Tech: Daily 10-Minute IT Services InsightsQ&A on MSP Trends: AI, Billing Rates, Technician Density, Cloud Spend, and Remote Work InsightsDave Sobel engages with the audience during a live Question and Answer session, addressing a variety of topics relevant to the managed services provider (MSP) market. The discussion kicks off with a deep dive into technician density, clarifying that endpoints per technician should include all devices covered under managed services plans, not just workstations and servers. Sobel emphasizes the importance of tracking these metrics as automation and AI continue to evolve, potentially allowing for increased endpoint density per technician.The conversation then shifts to billing rates, as a listener inquires about appropriate hourly charges for a new...
2024-11-3028 min
Business of Tech: Daily 10-Minute IT Services InsightsAI PCs, Amazon's Anthropic Investment, Remote Work Trends, and MSP Tool Market ShiftsEarly challenges faced by Artificial Intelligence Personal Computers (AIPCs), include productivity gaps, consumer confusion, and adoption barriers. A recent study by Intel highlights that users of AI-equipped PCs are less productive than those using traditional computers, losing an average of 15 hours a week on digital chores. Despite the potential for generative AI to streamline these tasks, many consumers remain unaware of AIPCs, leading to misconceptions about their utility and security. The additional cost of AIPCs, which can be 5 to 15 percent higher than traditional models, further complicates consumer interest in upgrading.The episode also delves into a disconnect...
2024-11-2514 min
Business of Tech: Daily 10-Minute IT Services InsightsNavigating MSP M&A: Capital, Growth, & Strategies for Success in a Shifting Market w/ Abraham GarverIn this episode of The Business of Tech, host Dave Sobel welcomes Abraham Garver from Focus Investment Bank to discuss the current state of the mergers and acquisitions (M&A) market for Managed Service Providers (MSPs). The conversation begins with an overview of the increasing interest from private equity groups in investing in MSPs, particularly those with operational maturity and a solid EBITDA of at least $3 million. Garver highlights that while there is a significant amount of capital available, the market is experiencing a shift that favors sellers, especially as larger funds seek bigger assets.Garver explains...
2024-11-2320 min
Business of Tech: Daily 10-Minute IT Services InsightsQ3 MSP Trends: Revenue Insights, M&A Dynamics, AI Impact, and Future Predictions with Peter KujawaHost Dave Sobel welcomes back Peter Kujawa from Service Leadership to discuss the latest trends in managed service provider (MSP) revenue and profitability for Q3. Peter shares insights from a new analysis that reveals a slowdown in organic managed service growth, which has been trending back to historical norms after a significant spike during the COVID-19 pandemic. While the organic growth rate peaked at around 25% during the pandemic, it has now settled back to approximately 10-10.5%. Peter reassures MSPs that this return to historical levels is not a cause for panic, as it reflects a more stable market environment.
2024-11-1718 min
Business of Tech: Daily 10-Minute IT Services InsightsExploring ASIO's Journey, RMM Confidence, AI's Impact, and MSP Evolution with Jeff BishopHost Dave Sobel sits down with Jeff Bishop, who oversees the ASIO product line at ConnectWise. The conversation delves into the evolution of the ASIO platform, which has been a significant focus for the company. Jeff reflects on the challenges faced during the development process, particularly the decision to create an entire platform during the pandemic, which he admits was not ideal. Despite the hurdles, the team has made substantial progress, rebuilding core services and laying a strong foundation for the future.As the discussion unfolds, Jeff shares insights into the current state of the ASIO platform...
2024-11-1518 min
Business of Tech: Daily 10-Minute IT Services InsightsNavigating Cybersecurity Gaps: MSP Challenges, CMMC Impact, & Vendor Responsibilities w/ Wayne SelkWayne Selk from CompTIA joins host Dave Sobel to focus on the current state of cybersecurity and the challenges faced by Managed Service Providers (MSPs). They delve into CompTIA's recent state of cybersecurity report, which highlights a significant gap between cybersecurity investments and the outcomes achieved. This disconnect raises critical questions about how MSPs can better align their efforts with business objectives to ensure effective cybersecurity practices.Wayne emphasizes the importance of education and training for individuals within the cybersecurity field, noting that many professionals struggle to find the right resources to enhance their understanding of cybersecurity...
2024-11-1126 min
Business of Tech: Daily 10-Minute IT Services InsightsRetail Growth, AI Advancements, Cybersecurity, and New Funding in the MSP LandscapeHost Dave Sobel discusses the current state of the U.S. economy, highlighting a 0.4% increase in retail sales for September, which counters fears of an economic slowdown. Notably, sectors such as clothing, restaurants, and pet stores saw significant spending increases, while furniture and electronics experienced declines. Sobel also references Kindrall's 2024 readiness report, revealing a disconnect between executives' confidence in their IT infrastructure and its actual preparedness for future challenges, with a significant portion nearing the end of its life cycle.The episode delves into the growing adoption of artificial intelligence (AI) among small businesses, with 40% utilizing AI...
2024-10-2215 min
Business of Tech: Daily 10-Minute IT Services InsightsInflation, AI Investments, CMMC Cybersecurity, and MSP Growth Insights for Small BusinessesA recent GoDaddy survey reveals that inflation, taxes, and housing costs are top of mind, with 93% of respondents prioritizing wage and cost inflation. The survey also indicates a shift in voting behavior among small business owners, with many anticipating a significant impact from the elections on their future. Despite economic uncertainties, a majority of small business owners remain optimistic about growth in the coming year.Host Dave Sobel highlights the economic landscape, noting the potential distortions in job market metrics due to recent events such as Hurricanes Helene and Milton, as well as the ongoing Boeing strike...
2024-10-1513 min
Business of Tech: Daily 10-Minute IT Services InsightsVirtual CISO Demand, AI Adoption, MSP M&A Market, Edge Computing, and MoreFirstly, the episode highlights the high demand for virtual CISO services among small to medium-sized businesses, emphasizing the gap between demand and supply. The rising need for virtual CISO services is attributed to regulatory compliance, increasing cyber attacks, and a shortage of cybersecurity skills. Service providers offering virtual CISO services report improved margins and revenue, indicating a significant growth opportunity in the market.Secondly, the episode covers the adoption of generative AI by small businesses. Despite concerns about job security and data privacy, employees recognize the productivity advantages of generative AI. To encourage adoption, small business owners...
2024-09-0512 min
Business of Tech: Daily 10-Minute IT Services InsightsNavigating Truth, AI Impact, MSP Revenue Decline, SMB Optimism, and AI Adoption TrendsDave Sobel delves into the profound question of how advancements in AI technology, such as deep fakes and synthetic voices, are impacting our understanding of truth. To explore this topic, he is joined by Jessica Davis, Editorial Director at Cyber Risk Alliance, who provides valuable insights as a journalist who constantly considers sourcing and truth in her work. They discuss the challenges of verifying information in a world where reality is becoming less knowable due to AI-generated content.The conversation with Jessica also touches on the recent revenue declines experienced by managed services providers (MSPs) and the c...
2024-08-3033 min
Business of Tech: Daily 10-Minute IT Services InsightsInflation Eases, Cisco Layoffs, MSP Demand, Jamf-Microsoft Deal, and AI GrowthThe episode begins with a focus on the easing inflation rate, which has shifted the Federal Reserve's attention towards the labor market amidst a surge in mortgage applications. The report highlights the increasing demand for managed services, particularly among small and medium-sized businesses lacking in-house IT support.Cisco's announcement of laying off 6,000 employees as part of a restructuring plan centered on AI and security is discussed next. This move reflects the company's strategic shift towards faster-growing areas within the tech industry. Additionally, the collaboration between Jamf and Microsoft is highlighted, showcasing a partnership aimed at enhancing Apple...
2024-08-1910 min
Business of Tech: Daily 10-Minute IT Services InsightsStarting an MSP in 2024: Productivity, Data Management, AI Predictions: Live Show, 17 July 2024ost Dave Sobel delves into the question of how he would start a managed services provider (MSP) today. He emphasizes the importance of not solely focusing on monthly recurring revenue but also considering other revenue sources like project work and product gross margin. Sobel highlights the need for MSPs to run efficient operations and maximize service gross margins to ensure profitability. He stresses the significance of providing valuable insights and advice to customers to enhance their businesses through technology. Sobel introduces a new perspective on starting an MSP in 2024 by emphasizing the importance of data m...
2024-07-2020 min
Business of Tech: Daily 10-Minute IT Services InsightsFeed Drop: Dave Sobel on Dark Rhino Security ConfidentialA special episode of Dark Rhino's Security Confidential featured Dave Sobel, a well-known figure in the virtualization world and host of the Business of Tech podcast. In the freewheeling conversation, Dave shared insights on the status of security, the balance between interesting and boring aspects of the industry, and his thoughts on the willingness to pay for security. His daily podcast focuses on providing IT services companies with insights and analysis to help them navigate the ever-changing technology landscape.Dave's background in computer science and entrepreneurship provided a unique perspective on the importance of understanding the "why"...
2024-07-0548 min
Business of Tech: Daily 10-Minute IT Services InsightsAntivirus Trends, MSP Programs, AI Strategy, Vendor Neutrality, and Generative AI InterfacesNearly half of Americans still use third-party antivirus software despite built-in security features in mainstream operating systems. The reasons for this choice include fear of malware, privacy concerns, and online shopping security. Additionally, there is a growing fear of losing cryptocurrency, especially among older age groups. The episode also highlights the issue of freelancers on Fiverr offering access to personal data tools, raising concerns about privacy and content moderation.The episode delves into the launch of Ninja One's global channel partner program, aimed at driving partner growth through training, support, and marketing resources. Ingram Micro's AI services...
2024-07-0311 min
Business of Tech: Daily 10-Minute IT Services InsightsFrom Software Development to Cybersecurity: A New MSP's Journey with Nerds to Go's Paul OngioniPaul Ongioni, a seasoned tech professional, transitioned from software development to business ownership by launching the first Nerds to Go franchise in Chicago. With a focus on managed services and computer repair, Nerds to Go offers services to both residential and business clients. Paul's motivation stemmed from a desire to work for himself and leverage his 15 years of experience in health tech to provide specialized MSP services to healthcare organizations. He highlighted the importance of cybersecurity, noting the increasing threats faced by small businesses and the need for education and protection.As a new franchise owner, Paul...
2024-06-3018 min
Business of Tech: Daily 10-Minute IT Services InsightsAI, Cyber Insurance, E-commerce, and MSP M&A TrendsDave Sobel is joined by Rich Freeman from Channelholifc to discuss the latest trends in the tech industry. The episode delves into the fluctuating premiums of cyber insurance policies, with a decline in premiums attributed to various factors such as favorable underwriting results and increased caution in risk selection. The conversation also explores the evolving landscape of self-service platforms in the MSP industry, with a focus on Pax8's new marketplace and the concept of self-serve storefront functionality. Rich Freeman shares insights from his recent conversations with industry experts, highlighting the spectrum of approaches towards AI and a...
2024-06-2943 min
Business of Tech: Daily 10-Minute IT Services InsightsSecurity, AI Innovation, SSO, Cyber Insurance, Cloud Breaches, AI Chatbots, and MSP ToolsIntroducing Forrester's list of the top 10 emerging technologies for 2024. These technologies include generative AI, IoT security, and quantum security, emphasizing the need to align security strategies with business challenges for collaboration and recognition of the value of Chief Information Security Officers (CISOs) at the highest levels.The episode also delves into the challenges faced by CISOs, with 92% experiencing tensions with their CEO and other executives. Despite 59% of CISOs considering themselves as business enablers, there is a disconnect in recognizing the CISO's role in driving innovation. The discussion underscores the importance of integrating security considerations into early business...
2024-06-2810 min
Business of Tech: Daily 10-Minute IT Services InsightsKaspersky Ban, AI Innovations, MSP Programs, and AI EthicsHost Dave Sobel discusses the U.S. ban on cybersecurity vendor Kaspersky due to national security risks. The ban prohibits new agreements with U.S. persons and restricts antivirus updates and operations in American IT systems. This decision prompts organizations to reevaluate their security software choices and emphasizes the importance of trust and due diligence in vendor selection.The episode also covers various tech updates, including Pure Storage's new capabilities, Splunk's expanded AI Assistant features, Google's acquisition of Cameo for virtualized Windows app support, and Microsoft's acknowledgment of issues with Windows 11 Pro to Enterprise upgrades. These updates...
2024-06-2112 min
Business of Tech: Daily 10-Minute IT Services InsightsU.S. Q1 GDP Growth Slows to 1.6%, CISA's Latest AI Guidelines, Mosyle's MSP LaunchThe U.S. experienced a slowdown in Q1 GDP growth, with a rate of 1.6%, signaling a deceleration in the economy at the start of 2024. Despite this, consumer spending displayed resilience, showing solid growth in personal consumption expenditures. In the last quarter, consumer spending increased at an annualized rate of 2.5%, indicating that American consumers are maintaining their spending habits despite high borrowing costs and persistent inflation. The Cybersecurity and Infrastructure Security Agency (CISA) released AI guidelines for critical infrastructure, emphasizing the importance of managing risks and leveraging opportunities associated with artificial intelligence. These guidelines aim to provide operators a...
2024-04-2910 min
Business of Tech: Daily 10-Minute IT Services InsightsDave Sobel Appears on Slow Smoked Business with Jarrod MorganA feed drop of Slow-Smoked Business with Jarrod Morgan. Dave appeared on Jarrod's show, Jarrod and Dave cook up tech insights and meats alike, discussing AI's impact, the evolution of social media, and the future of tech, all while smoking meats in their backyards. Check out Jarrod:https://www.youtube.com/@slow-smokedbusinesswithjar2
All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: htt...
2024-04-0657 minBusiness of Tech: Daily 10-Minute IT Services InsightsWed Mar-13-2024: Intel's AI PC Strategy, AI in Cyber, Int'l MSP news, & Accessibility TechOn today's episode of The Business of Tech, we delve into Intel's vision of the AI PC as the future of computing, exploring the components that define it and how it will shape PCs moving forward. Additionally, we discuss key moves by tech giants like Solix, Raga AI, Salesforce, and Microsoft, as well as the PAX 8 event in New Zealand focusing on professional services post-divestiture. The episode also highlights technological advancements in accessibility, from speech assistance to hearing support, showcasing how tech is making strides in this area. Four things to know today 00:00 In...
2024-03-1311 minBusiness of Tech: Daily 10-Minute IT Services InsightsMon Mar-11-2024: AI and Cloud Solutions Drive MSP Revenue Growth, Tech Unemployment Rates RiseIn this episode host Dave Sobel discusses contrasting trends in the tech job market and the MSP sector's growth. Despite the overall job market's growth, tech occupations are facing an increase in unemployment rates. Meanwhile, MSPs are experiencing revenue growth driven by AI and cloud solutions, even as they navigate customer acquisition challenges The episode delves into employment data with insights from the ADP employment report and the Fed's job report, noting a discrepancy in job addition numbers and a rise in the unemployment rate to 3.9 percent—its highest since early 2022. CompTIA's analysis reveals that the tech ind...
2024-03-1112 minBusiness of Tech: Daily 10-Minute IT Services InsightsFri Mar-1-2024: Borrowing Costs Impact, CoPilot for Finance & Windows 11 Updates, MSP 4.0, AI & MoreIn this episode of the Business of Tech podcast, Dave Sobel discusses rising borrowing costs impacting consumer sentiment and the untold economic story. Microsoft unveils Co-Pilot for finance and Windows 11. Plus, explore Friday Big Ideas on MSP 4.0, security, AI, and weight loss drugs. Research shows that higher borrowing costs have negatively affected consumer sentiment, with interest rate hikes impacting credit card and car loans. Stay informed on the latest economic trends and tech updates with this insightful episode. Three things to know today 00:00 Rising Borrowing Costs Impact Consumer Sentiment: An Untold Ec...
2024-03-0110 min
Business of Tech: Daily 10-Minute IT Services InsightsLessons in Communication: An End Customer's Perspective on Working with an MSP with Tom CahueIn this bonus episode of the Business of Tech, host Dave Sobel interviews Tom Cahue, IT Manager for the Mary Campbell Center. Tom shares his experiences as an end customer working with an MSP and discusses the importance of effective communication and clearly defining roles. He also highlights how his organization successfully navigated challenges and established a strong working relationship with their MSP. Supported by: https://huntress.com/mspradio/https://coreview.com/msp/
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2024-02-2525 minBusiness of Tech: Daily 10-Minute IT Services InsightsThu Feb-15-2024: TeamLogic IT Partners with NinjaOne, CISA's 2024 Priorities, ArcServe bails on MSPOn today's show, we discuss TeamLogic IT partnering with NinjaOne for endpoint management of over 100,000 devices, CISA reveals its 2024 cybersecurity priorities, and ArcServe discontinues cloud services and OneXafe Solo, shaking the MSP market. CoreView supports MSPs with a Microsoft 365 management platform. UK SMEs are increasingly relying on MSPs for cost effectiveness, with 62% of respondents utilizing MSPs. Some SMEs with uniform technology stacks may not need MSPs, but those with diverse resources like MacBooks can benefit from specialized services. Three things to know today 00:00 TeamLogic IT Partners with NinjaOne for Endpoint Management of...
2024-02-1510 min
Business of Tech: Daily 10-Minute IT Services InsightsFriday AI: The World's First AI-Driven MSP? with TJ KarwalIn this bonus episode of the Business of Tech, host TJ Karwal speaks with the CEO and founder of Cluster Networks, a company revolutionizing the IT industry with its innovative IT-driven solutions. Cluster has built an AI-driven product called Friday and launched the world's first AI-driven MSP. The episode explores the concept of autonomous IT and how it is becoming a reality Supported by: https://huntress.com/mspradio/
All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your p...
2024-02-0922 minBusiness of Tech: Daily 10-Minute IT Services InsightsWed Jan-3-2024: Thriving MSP Software Market, AI in Small Devices, AI SafetyThree things to know today00:00 MSP Software Market Thrives with 15.2% Year-Over-Year Growth03:28 Apple's Open-Source Multimodal LLM 'Ferret' Sparks Interest in Local AI on Small Devices06:14 OpenAI Forms 'Preparedness' Team to Monitor and Test AI Technology for SafetySupported by: https://movebot.io/ Want to take my class? https://www.itspu.com/all-classes/classes/navigating-emerging-technologies-for-msps/
All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stor...
2024-01-0310 min
Business of Tech: Daily 10-Minute IT Services InsightsTue Dec-12-2023: Patching and Security Vigilance, Log4j Exploits, AI and MSP ToolsIn this episode of the Business of Tech, three important topics are discussed. First, the recent federal agency compromise serves as a wake-up call for the importance of patching and security vigilance. Next, the use of AI and MSP tools is highlighted as a reflection of industry trends. Lastly, Microsoft's commitment to ethical advancements in technology, specifically in relation to AI as a co-pilot, is explored. Research by Veracode reveals that thousands of businesses are still vulnerable to log4j exploits, emphasizing the need for regular updates and security vigilance. Additionally, an unidentified threat actor gained access to a...
2023-12-1211 min
Business of Tech: Daily 10-Minute IT Services InsightsThe Evolution of the MSP Industry: Haves vs. Have-Nots with Dan WensleyIn this bonus episode of The Business of Tech, Dave Sobel interviews Dan Wensley, the CEO of Scalepad. As a veteran in the MSP industry, Dan shares his insights and vision for Scalepad's new MSP platform. With a history of working together and being a customer, Dave and Dan have an engaging conversation about the future of the industry. Tune in to gain valuable insights from these industry experts. Recorded live at IT Nation Connect 2023.Supported by: https://gozynta.com/Want to take my class? https://www...
2023-11-2324 min
Business of Tech: Daily 10-Minute IT Services InsightsMon Nov-13-2023: Abe Garver on the Future of Tech M&A and MSP GrowthIn this episode of "The Business of Tech," host Dave Sobel is joined by Abraham Garver, Managing Director at Focus Investment Banking, to discuss the current state of the mergers and acquisitions market for MSPs. Garver provides timely insights into market conditions and shares his expertise on the growth of larger MSPs. With a background in advising on MSP transactions, Garver offers valuable perspectives on the topic. Tune in to gain a deeper understanding of the current landscape in the M&A market for MSPs.Supported by: https://movebot.io/Looking for...
2023-11-1322 min
Business of Tech: Daily 10-Minute IT Services InsightsMon Oct-30-2023: Tech Earnings Roundup, Octo Tempest – new MSP threat, and Preview the AI exec orderIn this episode, we discuss the latest tech earnings reports and their implications for the industry. Microsoft reported strong Q1 2024 results, with a 13% revenue growth driven by investments in AI and its generative AI product range. Azure and cloud services saw a 29% year-on-year revenue increase, and the company expects continued growth in Intelligent Cloud and Azure in Q2, fueled by AI workloads. Additionally, Microsoft CEO Satya Nadella revealed that GitHub Copilot has gained over 1 million users in more than 37,000 organizations. Stay tuned to learn more about the impact of enterprise spending on cloud growth and the emerging threat to...
2023-10-3011 min
Business of Tech: Daily 10-Minute IT Services InsightsWed Sep-13-2023: MSP Optimism v Cloud Costs, AI & Privacy Regs, Apple iPhone DominanceThree things to know today00:00 MSP Optimism Meets Cloud Cost Concerns: A Tale of Growth and Strategy Shifts03:38 AI and Privacy: The US Regulatory Web Tightens on Tech09:12 Rethinking Business Tech: Apple’s iPhone and the Potential of Mobile WorkspacesAdvertiser: https://supportadventure.com/MSPRadio/https://alinea-partners.com/Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Support the show on Patreon: https://patreon.com/mspradio/...
2023-09-1312 min
Business of Tech: Daily 10-Minute IT Services InsightsMon Aug-21-2023: Market Review, Canalys MSP Landscape, AI-Artwork Copyright rulingThree things to know today00:00 Understanding Inflation, Wages, and E-Commerce Trends: A Comprehensive Analysis Across the U.S., UK, and China04:43 Decoding the MSP: Canalys Unveils True Landscape of Managed Services in 2023 Report06:54 AI-Generated Artwork Cannot Be Copyrighted, US Judge Rules in Landmark DecisionAdvertiser: https://www.cynomi.com/https://gozynta.com/eureka/Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Support the show on Patreon...
2023-08-2111 min
Business of Tech: Daily 10-Minute IT Services InsightsFri Aug-11-2023: SLI Report shows MSP revenues up, Tech + Whitehouse on AI, Workers vacation lessThree things to know today00:00 Service Leadership Report Reveals 16.7% Annual Revenue Increase and $7.5mm Stock Value Uptick over Five Years04:38 Tech Partners with Biden Administration in AI Cyber Challenge06:24 American Workers Taking Fewer Vacations: A Drop from 3.3% to 1.7% Since 1980Advertiser: https://www.alinea-partners.com/https://partnerhero.com/businessoftech/Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Support the show on Patreon: https://patreon.com/mspradio/
2023-08-1109 min
Business of Tech: Daily 10-Minute IT Services InsightsWed Aug-9-2023: Zoom goes back to the office, DOJ & FTC on MSP Mergers, OpenAI launches GPTBotThree things to know today00:00 Zoom's Complex Relationship with Hybrid Work: What Their Office Policy Reveals05:12 DOJ and FTC Propose New Merger Guidelines: Stricter Rules for Tech and MSPs07:08 OpenAI Launches GPTBot Web Crawler: How Will It Impact Your Website Content?This is the Business of Tech.Advertiser: https://gozynta.com/eureka/https://supportadventure.com/MSPRadio/Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/...
2023-08-0909 min
Business of Tech: Daily 10-Minute IT Services InsightsWed Aug-2-2023: Whole of Society Cyber Strategy, MSP + consulting + solutions, SaaS Alerts FortifyThree things to know today00:00 New Strategy Takes 'Whole of Society' Approach to Cybersecurity Education and Workforce Development03:39 Managed Services Blend Consulting and Tech Solutions for Business Success05:27 SaaS Alerts Launches 'Fortify' to Streamline Microsoft Security for MSPsAdvertiser: https://twingate.com/podcast/Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Support the show on Patreon: https://patreon.com/mspradio/Want our stuff? Cool Merch? Wear “Wh...
2023-08-0208 min
Business of Tech: Daily 10-Minute IT Services InsightsRecruiting Veterans and MSPs with Billy House, MSP HireBilly House started his career in the US Navy working in IT and radio communications. He spent 12 years honing his technical and leadership skills gaining experience in many different facets of the IT industry, including Windows and UNIX server and desktop support, customer service, network appliance management, IT security, compliance, auditing, and most importantly people leadership.Getting out of the Navy in 2015 Billy went on to work for the Department of Defense providing network and systems engineering support for the US Marine Corps and US Army. After moving to the private industry sector, Billy worked in IT...
2023-07-2914 min
Business of Tech: Daily 10-Minute IT Services InsightsWed Jul-26-2023: Positive market for MSPs, the MSP Collective?, and Passwordless under threatThree things to know today00:00 Increased Consumer Confidence and Global Growth in IT Services: A Win for IT Services04:20 The MSP Collective: New Nonprofit Aims to Secure Critical Infrastructure05:44 Passwordless Future Under Threat? Researchers Hack Fingerprint SecurityAdvertiser: https://www.cynomi.com/ebook-top-vcisos-share-tips/Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Support the show on Patreon: https://patreon.com/mspradio/Want our stuff...
2023-07-2608 min
Business of Tech: Daily 10-Minute IT Services InsightsWed Jul-19-2023: Microsoft's MSP move in M365, MIT Study says AI helps writers, Free CISA ToolsThree things to know today00:00 New Microsoft 365 Add-On Promises 'No Tickets to Track', Aims to Shake Up MSP Market02:41 MIT Study Says AI Technology Not a Threat, but an Enhancer to Writers04:06 Boost Your Cybersecurity Practices with CISA's Newly Released Free ToolsAdvertiser: https://www.cynomi.com/how-to-add-vciso-services/Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Support the show on Patreon: https://patreon.com/mspradio/Want...
2023-07-1907 min
Business of Tech: Daily 10-Minute IT Services InsightsFri Jul-14-2023: AI's Legal Phase, MSP Demand Peaks and Cloud Slumps, IT workloads threaten retentionThree things to know today00:00 AI's Legal Phase: OpenAI Faces FTC Investigation and Copyright Lawsuits03:10 Managed Services Demand Peaks While Cloud Spending Slumps, Says ISG05:14 Increasing IT Workloads Threaten Employee Retention, Indicate SurveysDo you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/Support the show on Patreon: https://patreon.com/mspradio/Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.comFoll...
2023-07-1408 min
Business of Tech: Daily 10-Minute IT Services InsightsFri Jun-3-2023: 33% MSP Revenue Growth, US Job Market Soars, AI Code Gen RisksThree things to know today MSPs Anticipate 33% Revenue Growth in 2023 Amid Challenges: Barracuda Report The US Job Market Soars as Tech Sector Salary Trends Vary AND AI's Role in Code Generation Sparks Excitement and Concern Among IT Leaders Advertiser: https://quotewerks.com/mspradio/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/
2023-06-0207 min
Business of Tech: Daily 10-Minute IT Services InsightsMon May-15-2023: Record High Job satisfaction, MSP's Eye Intune, Cyber Warranty Cork LaunchesTwo things to know today Record High US Job Satisfaction Amid Labor Market's 'Settling Down Period’ AND MSPs Eye Intune for Endpoint Management; Cyber Warranty Firm Cork Launches Advertiser: https://secureframe.com/offer/msp-radio/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Support the show on Patreon: https://patreon.com/mspradio/ Want our stuff? Cool Merch? We...
2023-05-1508 min
Business of Tech: Daily 10-Minute IT Services InsightsTue May-2-2023: $100M+ 15-way acquisition with MSP Corp Create a National Canadian Platform of Managed ServicesOne thing to know today $100M+ 15-way acquisition with MSP Corp Create a National Canadian Platform of Managed Services AND I speak with Ravi Ramharak about the deal. Advertiser: https://quotewerks.com/mspradio/ https://atera.com/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Support the show on Patreon: https://patreon.com/mspradio/
2023-05-0207 min
Business of Tech: Daily 10-Minute IT Services InsightsMon May-1-2023: Risk Based AI Regulation, MSP contract value up by 22%Two things to know today G7 Nations Agree on Risk-Based AI Regulation while ChatGPT Returns to Italy After Ban AND Managed Services Contract Value Increases by 22% YoY in 2022, IDC Report Shows Advertiser: https://timezest.com/mspradio https://smbonlineconference.com/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Support the show on Patreon: https://patreon.com/mspradio/
2023-05-0107 min
Business of Tech: Daily 10-Minute IT Services InsightsMon Apr-17-2023: Patchwork Privacy laws at state level, new SaaS Adoption rates for SMB, and MSP EmpathyThree things to know today States Grapple with Social Media Regulation: A Patchwork of Laws Reveals Growing Pains in US Privacy Approach Compared to European Unity Exploding SaaS Adoption in Smaller Firms: A 377% Growth Rate Signals Major Opportunities for Service Providers AND Tragic Incident Exposes Lack of Empathy in MSP Community: A Call for Higher Standards in Online Conversations Advertisers: https://smbonlineconference.com/ https://timezest.com/mspradio/ Do you want the show on your podcast app or the written...
2023-04-1707 min
Business of Tech: Daily 10-Minute IT Services InsightsWed Mar-29-2023: SVB sold, MSP Community Insights, and potential end to remote work era?Three things to know today Silicon Valley Bank sold to First-Citizens Bank & Trust after "textbook case of mismanagement" Insightful Community Discussions: MSPs advised to avoid low-margin opportunities, plus two more AND Report suggests potential end to remote work era as establishments reduce telework Advertiser: https://meetgradient.com/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Support the show...
2023-03-2908 min
Business of Tech: Daily 10-Minute IT Services InsightsFri Mar-17-2023: SaaS security, MSP Revenue, Intone, and new Ransomware tacticsThree things to know today Data Roundup: SaaS Security, MSP Revenue and Hybrid Work Trends Microsoft Intune Suite offers advanced endpoint management AND Ransomware Gangs Change Tactics: Public Shaming Becomes New Strategy Advertiser: https://fieldeffect.com/msp-report/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Support the show on Patreon: https://patreon.com/mspradio/ ...
2023-03-1706 min
Business of Tech: Daily 10-Minute IT Services InsightsTue Mar-7-2023: Slowing MSP Tool vendor growth, ScalePad's second acquisition this year, and US unit labor costsThree things to know today Canalys research shows slowing growth in MSP tool vendors, indicating potential market shift ScalePad expands its analytics platform with the acquisition of ControlMap for compliance automation software AND US unit labor costs rise faster than expected as productivity improves, Axios reports Advertiser: https://gozynta.com/payments/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/
2023-03-0707 min
Business of Tech: Daily 10-Minute IT Services InsightsKeeping customized customer engagement with a growth MSPWith over 35 years of experience in IT, 30 years in Leadership and a dozen years in the interpersonal workspace, James Fair combines his love for IT and cybersecurity along with his passion for Leadership development. Having started as an entry level technician and worked his way through every position to Senior Vice President, James offers a wealth of knowledge and experience in all facets of IT. Now James teaches other IT professionals and IT Leaders how to be their best. He believes in creating high-performance teams through people-first focused leadership. From corporate teams to individual coaching, James leads with passion...
2023-02-1829 min
SMB Community PodcastLayoffers Wanna be with You Everywhere, Dave Seibert's Adventure in Concrete World, & Upcoming EventsOur OG, legend, matriach, and instagram hawties hath returned. What are the meaning of all these nicknames and which belong to who? Find out in today's episode. Segment One: Layoffs everywhere and so is Elon...What the hell is going on? Layoffs have made its inevitable moment in the MSP world. Also, legend has it that if you say Elon in the musk three times to a mirror at night you get another click worthy article. Segment Two: An MSP and a concrete vendor walk into a bar... Dave Seibert attends...
2023-02-0231 min
SMB Community PodcastLayoffers Wanna be with You Everywhere, Dave Seibert's Adventure in Concrete World, & Upcoming EventsOur OG, legend, matriach, and instagram hawties hath returned. What are the meaning of all these nicknames and which belong to who? Find out in today's episode. Segment One: Layoffs everywhere and so is Elon...What the hell is going on? Layoffs have made its inevitable moment in the MSP world. Also, legend has it that if you say Elon in the musk three times to a mirror at night you get another click worthy article. Segment Two: An MSP and a concrete vendor walk into a bar... Dave Seibert attends ev...
2023-02-0231 min
Business of Tech: Daily 10-Minute IT Services InsightsDevOps: Are typical MSP service offerings really any different to an "app"?This a question from a Patreon Supporter. I've long held a view that MSPs need to be more agile in their methodology and adopt a slightly unique variation of DevOps culture to be competitive in delivering their services. It seems to be a common problem when enterprise ITSM platforms are applied to MSPS resulting in team isolation which is the antithesis of DevOps culture. Traditional DevOps is about developing and deploying apps. Are typical MSP service offerings really any different to an "app"? They have a lifecycle; the market demands new features before we are finished rolling...
2023-01-2107 min
Business of Tech: Daily 10-Minute IT Services InsightsThu Jan-12-2023: MSP's Vendor Priorities, Gartner's SaaS Management Platform Report, and CloudFlare launches monitoringThree things to know today Kaspersky Report Reveals MSPs Prioritize Price and Features in Vendor Selection Gartner Report on SaaS Management Platforms: Maturing and Fragmented IndustryAND CloudFlare Launches Monitoring Dashboard for Network Issues and Performance Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Support the show on Patreon: https://patreon.com/mspradio/ Want our stuff? Cool Merch? Wear “Why Do...
2023-01-1208 min
Business of Tech: Daily 10-Minute IT Services Insights2023 Channel: N-Able, Huntress, Auvik, MSP M&A, Austin McChord, & KaseyaLet's look at some predictions around the IT Channel, and what lessons we can learn from what is to come. Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Support the show on Patreon: https://patreon.com/mspradio/ Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:Facebook: https://www.facebook.com/mspradionews/
2022-12-3009 min
Business of Tech: Daily 10-Minute IT Services InsightsWith competition from Microsoft and Apple, how does an MSP stay ahead?Lou, from Charlotte, North Carolina, wrote me and asked: “How do you suggest MSP get ahead of Apple and Microsoft, who are entering the Managed service space?” Here's my answer. Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Support the show on Patreon: https://patreon.com/mspradio/ Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:
2022-12-1708 min
Business of Tech: Daily 10-Minute IT Services InsightsThu Dec-15-2022: Kaseya Datto's Global State of the MSP Report; a business unlock for AI imagesTwo things to know today Kaseya Datto’s Global State of the MSP ReportAND A business unlock for AI imaging Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Support the show on Patreon: https://patreon.com/mspradio/ Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on:Face...
2022-12-1505 min
MSP Business SchoolDave Sobel, MSP Radio – The Next Generation of MSPsWe're thrilled to have fellow MSP podcaster and YouTube personality, Dave Sobel of MSP Radio, join us for an incredible episode. This one is jam-packed with useful information, tidbits, and challenges for anyone in the MSP industry. Dave Sobel: https://www.linkedin.com/in/davesobel/ MSP Radio: https://www.mspradio.com/
2022-07-1932 min
SMB Community PodcastToby Nangle of Field Effect: Hands Free Cybersecurity – A Roadmap to MSP GrowthHost Karl welcomes back Toby Nangle, the Global Director, Channels and Partnership at Field Effect to talk about a new white paper highlighting partner success with Field Effect. You can catch up on Toby's first podcast with us here: https://www.smbcommunitypodcast.com/2022/01/field-effect-on-changing-security-requirements-for-msps/ On today's show, Toby and Karl delve into the latest in cybersecurity and its changing environment. Since our last conversation, activity in the cybersecurity space has changed drastically as the conflict in Ukraine continues to shake the globe. Toby and Karl discuss how FieldEffect and...
2022-06-1629 min
SMB Community PodcastToby Nangle of Field Effect: Hands Free Cybersecurity – A Roadmap to MSP GrowthHost Karl welcomes back Toby Nangle, the Global Director, Channels and Partnership at Field Effect to talk about a new white paper highlighting partner success with Field Effect. You can catch up on Toby's first podcast with us here: https://www.smbcommunitypodcast.com/2022/01/field-effect-on-changing-security-requirements-for-msps/ On today's show, Toby and Karl delve into the latest in cybersecurity and its changing environment. Since our last conversation, activity in the cybersecurity space has changed drastically as the conflict in Ukraine continues to shake the globe. Toby and Karl discuss how FieldEffect and oth...
2022-06-1629 min
SMB Community PodcastDave Sobel - News and Commentary in the IT Space & More!Host Karl chats with Dave Sobel from MSP Radio and The Business of Tech (and the Killing IT podcast). Dave is regarded as a leading expert on IT and managed services, cloud computing, and virtualization, and is a featured speaker at industry events including Channel Partners, Microsoft Worldwide Partner Conference, IT Nation, SITS London, and as a CompTIA trainer at multiple events, and is often quoted in business and technology publications. Dave started his career as a consultant to Fortune 500 companies, as well as a product developer and designer. He owned an...
2022-04-2131 min
SMB Community PodcastDave Sobel - News and Commentary in the IT Space & More!Host Karl chats with Dave Sobel from MSP Radio and The Business of Tech (and the Killing IT podcast). Dave is regarded as a leading expert on IT and managed services, cloud computing, and virtualization, and is a featured speaker at industry events including Channel Partners, Microsoft Worldwide Partner Conference, IT Nation, SITS London, and as a CompTIA trainer at multiple events, and is often quoted in business and technology publications. Dave started his career as a consultant to Fortune 500 companies, as well as a product developer and designer. He owned...
2022-04-2131 minSMB Community PodcastDave Sobel and the Business of TechHad a great impromptu chat with Dave Sobel from MSP Radio and The Business of Tech (and the Killing IT podcast). Dave has spent his time as both an IT Service Provider and a vendor. Now he is jumping into a new venture as an analyst and new reporter. If you haven't checked it out already, head over to MSP Radio and subscribe to The Business of Tech - his daily five-minute podcast. Great stuff. Dave mentions three important rules he's set for himself going forward: 1) Do things that are big...
2019-11-2829 minSMB Community PodcastDave Sobel and the Business of TechHad a great impromptu chat with Dave Sobel from MSP Radio and The Business of Tech (and the Killing IT podcast). Dave has spent his time as both an IT Service Provider and a vendor. Now he is jumping into a new venture as an analyst and new reporter. If you haven't checked it out already, head over to MSP Radio and subscribe to The Business of Tech - his daily five-minute podcast. Great stuff. Dave mentions three important rules he's set for himself going forward: 1) Do things that are big...
2019-11-2829 min