Shows
Mission AdmissionsEp. 22: Before You Can Be Customer Obsessed You Need To Be Employee ObsessedIn this episode Jeremy talks to Marbue Brown, an accomplished customer experience (CX) executive with a track record of thought leadership and signature business results at some of the most iconic companies on the planet, including Amazon. Marbue founded a firm called The Customer Obsession Advantage, and he unpacks what it means for a company or organization to truly be customer-obsessed. Takeaways include:2:49 - Defining the term ‘Customer-Obsession’ and giving examples 14:55 - You can’t be customer obsessed if you’re not employee obsessed 23:10 - Why change is so hard for Higher Education27:25...2023-05-2340 min