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Hello@kaizo.com (Kaizo)
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Night Clerk Radio: Haunted Music Reviews
May New Music: celadonDREAM Suite and ZIAD!
Support Night Clerk Radio on Patreon It’s time for us to gather around the Bandcamppole and celebrate the working artists of the world with our May new music episode. We’ve once again (completely unplanned!) have selected albums that represent both the comfort and the anxiety in vaporwave. First, we’re checking out the smooth and lush classic vaporwave of celadonDREAM Suite’s sophomore album. Then we’re going on an adventure with some glitchy and eclectic space ambient courtesy of ZIAD!. We hope you join us and give these albums a listen!Albums Discussed
2025-05-12
34 min
COWBOYS VS. NINJAS
McNinja
Welcome, fight fans, to another UNMISSABLE episode of COWBOYS VERSUS NINJAS! Buckle up, buttercups, because today we've got a DOUBLE DOSE of ninja mayhem that'll blow your mind!First up, prepare to witness the rise of THE CHAMELEON FIST! Was he a FRAUD or a FIGHTING GENIUS? This teen ninja with the INSANE ability to copy ANY fighting style was branded a copycat and scorned by his rigid clan. But when a so-called unity tournament turned into a BATTLE ROYALE, this young underdog unleashed a secret power that NO ONE saw coming! Forget mimicking – he was FUSING st...
2025-04-07
11 min
The ITSM Practice: Elevating ITSM and IT Security Knowledge
Customer First: Boosting Quality and Profits
In this episode of The ITSM Practice, Luigi Ferri delves into the transformative power of prioritizing customers over products, exploring its profound impact on quality, profitability, and business growth. By shifting focus from product-centric to customer-centric strategies, companies like Apple and Tesla have not only enhanced their offerings but also fostered customer loyalty and operational excellence. Luigi emphasizes the importance of actively listening to and integrating customer feedback, which not only drives innovation but also solidifies a company's competitive edge. In this episode, we answer to: What steps can you take to...
2025-02-04
06 min
The ITSM Practice: Elevating ITSM and IT Security Knowledge
Customer First: Boosting Quality and Profits
In this episode of The ITSM Practice, Luigi Ferri delves into the transformative power of prioritizing customers over products, exploring its profound impact on quality, profitability, and business growth. By shifting focus from product-centric to customer-centric strategies, companies like Apple and Tesla have not only enhanced their offerings but also fostered customer loyalty and operational excellence. Luigi emphasizes the importance of actively listening to and integrating customer feedback, which not only drives innovation but also solidifies a company's competitive edge. In this episode, we answer to: What steps can you take to make customer insights central to your product...
2025-02-04
06 min
TRUE TOMORROWS — Where Sci-Fi Tales Get Wild! 🚀💥
EPISODE 1
Buckle Up for True Tomorrows - Your Daily Dose of Tech-Fueled Terror!Welcome, listeners, to True Tomorrows, the podcast that rips the shiny facade off tomorrow's tech and exposes the creepy crawlies hiding underneath!Your hosts, Adrian and Julia, the dynamic duo of digital doom, are here to unpack the terrifying truths lurking in the shadows of progress. Are we building a utopia or summoning our own digital demons? Tune in daily and find out!Today's episode plunges into the neon-soaked streets of a cyberpunk dystopia where a cyborg samurai named Kaizo carves...
2024-11-09
13 min
Fantastische Wissenschaftlichkeit – Der Podcast
FW#54: Science Center Økolariet, Risuruuu, FF7 Remake, Kaizo, The Substance, Kometen
Marta holt einige Themen nach, die vor Jahrzenten an ihr vorübergingen: Kometenbeobachtung und Final Fantasy 7. Kuba begeistert uns für die Kunst, extrem schwierige Videospiel-Level zu bauen und zu genießen, und führt uns außerdem in die Feinheiten lebensecht animierter Gänse-Avatare ein. Weitere Themen: noch ein Erlebniszentrum, ein schwer verdaulicher Sci-Fi-Horrorfilm und ein Audiorätsel aus dem futuristischen Alltag. Kapitelchen & Tracklist 0:00:00 proxygirl – frosted_meadow CC BY-NC 0:00:35 Intro: Psychoddyssey, botsin.space, Kometen 0:20:50 Florida Man – Twilight Filter CC BY-NC-ND 0:23:49 Joanne Gabriel – Air CC BY 0:24:11 Risuruuu 0:37:40 carrie z – Psaumes (1895) – 3. Sk8er Boi CC BY-NC-S...
2024-11-08
2h 01
Pro Wrestling Wire Radio
THE PROFESSOR RICK DEL SANTO PODCAST | KAIZO
Kaizo joins Rick Del Santo to chat his wrestling career, some of his peers and more. Contact Kaizo:6rind4hustle@gmx.com --- Support this podcast: https://podcasters.spotify.com/pod/show/rick252/support
2024-11-08
59 min
The Pro Wrestling Wire
THE PROFESSOR RICK DEL SANTO PODCAST | KAIZO
Kaizo joins Rick Del Santo to chat his wrestling career, some of his peers and more. Contact Kaizo:6rind4hustle@gmx.com
2024-11-08
58 min
Meaningful Play Podcast
Episode 37 – Archiving Games
In this episode, Sian and Heather reflect on the complexities of archiving video games. We discuss the way that formal archiving is often difficult and tied up with ideas and judgements about cultural value. We also reflect on the importance of fan preservation, and the discussions around ownership, accessibility, licencing, backwards compatibility, remixing, and more. Finally, we describe our explorations of the LGBTQ Video Game Archive and Play It Again Memory Archive. Support the Internet Archive: https://blog.archive.org/2024/09/04/internet-archive-responds-to-appellate-opinion/. Check out the Internet Arcade: https://archive.org/details/internetarcade Ludography
2024-10-01
00 min
The State of Chiropractic Podcast with Bharon Hoag
The State of Chiropractic with Dr. Jay Greenstein
Introduction: Host: Bharon Hoag, aka "Birdman" Guest: Dr. Jay Greenstein About Dr. Jay Greenstein: Dr. Jay is the founder and CEO of Kaizenovate, a technology company that built EMBODI, the first of its kind, Remote Therapeutic Monitoring Platform for chiropractors. EMBODI helps improve treatment adherence and outcomes, and increase practice income. The mission of the company is to be the worldwide digital health leader for chiropractic. The rare combination of data science and behavior change science allows Kaizenovate to continuously improve patient outcomes over time - saving costs and saving lives. Dr. Jay Gree...
2024-09-24
36 min
The Old SwitchAroo: Gaming Retro with Mike and Jaymo | A Nintendo Switch Online podcast
S2E07: Super Mario Bros and the Lost Levels -or- Hooked on the Brothers
Mike and Jaymo are joined by Margo (aka TikTok’s Mrs.Librarian) as they go down the tubes playing Super Mario Bros (NES, 1985) and The Lost Levels (NES, 1986) as part of their epic quest to research and review every retro game in the Nintendo Switch Online catalog! In this episode, we try to figure out if the Super Mario Bros box art is a snuff graphic, Mike and Margo go toe-to-toe in Super Mario trivia with Mario Mythbusters, and we trace the origin of the Kaizo Mario craze back to a rare floppy-disk-based Nintendo console not released in...
2024-07-17
1h 13
WikiListen
Kaizo
Delve into the fascinating world of Kaizo, a genre of video games known for their extreme difficulty and intricate level design. Learn about the origins of Kaizo and its influence on modern gaming culture. Hosted by Rachel Teichman, LMSW and Victor Varnado, KSN.Produced and hosted by Victor Varnado & Rachel TeichmanFull Wikipedia article here: https://en.wikipedia.org/wiki/KaizoSubscribe to our new newsletter, WikiWeekly at https://newsletter.wikilisten.com/ for a fun fact every week to feel smart and impress your friends, and MORE! h...
2024-05-30
16 min
Citeline Podcasts
Helping Consumers ‘Tune In’ To Reliable Health Information, With Kaizo’s Anita Nahal
Helping Consumers ‘Tune In’ To Reliable Health Information, With Kaizo’s Anita Nahal “Consumers are rewriting the rules when it comes to where they are going for information and the type of information they are looking for,” reports Kaizo’s Anita Nahal, speaking to HBW Insight’s Over the Counter podcast about the agency’s latest Communicating Health Messages report. Trust in social media has increased, and personal beliefs and lived experiences are playing a larger role in shaping attitudes to health information, explains Nahal, who is director at the London-based PR agency. However, consumers are also continuing to “tune-out” from health messages...
2024-04-22
22 min
Entrée, Plat, Dessert
Episode 31 - Yoshi
31e épisode d'Entrée, Plat, Dessert et pour l'occasion j'ai eu le plaisir de recevoir Yoshi qui a préparé un menu avec : 17:04 - Les comics Bone 46:27 - La scène Kaizo Mario World 01:27:48 - Le jeu vidéo Left 4 Dead 2 (et un peu le 1 aussi) Retrouvez les épisodes de Parcours Stup, le podcast de Yoshi sur le lien suivant : https://soundcloud.com/parcours-stup La chaine Twitch de The Space Vixen qui fait souvent du Kaizo Mario World : https://www.twitch.tv/thespacevixen Si vous voulez tomber dans l'univers de Kaizo Mario voilà un bon lien pour démarrer : https://www.smwce...
2024-03-19
2h 16
Nerd of Mouth
Kaizo Mario
This week Holden and Jake hack into the rom editing scene known as Kaizo Mario! Want even more WizBru? Support us on Patreon! Patreon.com/WizBru Subscribe to SiriusXM Podcasts+ to listen to new episodes of Nerd of Mouth ad-free.Start a free trial now on Apple Podcasts or by visiting siriusxm.com/podcastsplus.
2024-03-18
1h 25
XP Share
Episode 18 - Kaizo - ItzEcks
The crew talks with Kaizo mario and Metrovania gamer ItzEcks as he speaks on the games and community
2024-02-07
1h 20
Tech✨Tak
#34 The Journey of Alika Rebel
Alika is a hands-on CTO at Kaizo and she organises a Scala meetup in Amsterdam. Alika shared about: her journey during her studies and her career path, how she dealt with different challenges, how she took the different opportunities and built new skills, and how she included her passion and creativity to bring more opportunities and expand her knowledge. Listen to the full episode and learn about her inspiring journey! ----more---- 00:00 - Introduction 02:11 - Her Education Path 04:03 - Her internship 05:44 - The journey to get her first job 10:14...
2024-01-27
31 min
Tech✨Tak
#34 The Journey of Alika Rebel
Alika is a hands-on CTO at Kaizo and she organises a Scala meetup in Amsterdam. Alika shared about: her journey during her studies and her career path, how she dealt with different challenges, how she took the different opportunities and built new skills, and how she included her passion and creativity to bring more opportunities and expand her knowledge. Listen to the full episode and learn about her inspiring journey! ----more---- 00:00 - Introduction 02:11 - Her Education Path 04:03 - Her internship 05:44 - The journey to get her first job 10:14...
2024-01-27
31 min
86Bit Podcast
Grand Poo World 3 - Teil 1
Ist das der ultimative Kaizo Hack? Es hat ein bisschen auf sich warten lassen aber natürlich kommen Dennsen und Mad_Tears nicht um ein Thema herum: Kaizo! Und wie es der "Zufall" so will kam vor kurzer Zeit ein Hack heraus, der die gesamte Szene beschäftigt. "Grand Poo World 3" von Barb wird überall gespielt, aber wie haben unsere beiden Podcaster den Start miterlebt, was macht die Speedrun Szene und wieviele Trolls sind eigentlich zuviel? Die Antwort gibt es in dieser Folge 86Bit. Wir reden ja über einige Speedrun Zeiten in der Folge deshalb hier auch einm...
2023-12-19
1h 00
Ludographie
Ludographie #74 - Kaizo Mario
Les Kaizo Mario sont des hacks de Super Mario World (1990, Nintendo), créés par des amateurs et amatrices et mettant l’accent sur la difficulté. Nous nous demandons ici de quelle façon ce nouveau sous-genre de jeux de plates-formes a fondé de nouvelles catégories génériques. Source image : Grand Poo World 2 (2019, Barbarous King) Source musique : « Crinoline Dreams » Kevin MacLeod (http://incompetech.com/) Licensed under Creative Commons: By Attribution 4.0 License Un article de GrosPixels, disponible à cette adresse (2018, GrosPixels), vous présentera cette famille de jeux.
2023-04-04
17 min
Citeline Podcasts
A Guide To Post-Pandemic Consumer Healthcare Marketing, With Kaizo’s Kerry Lennox
In this episode, HBW Insight chats with UK PR firm Kaizo’s associate director Kerry Lennox about consumer healthcare marketing in the post-pandemic context. With consumers bombarded by healthcare messaging and increasingly anxious about their health and wellness, Lennox explains how OTC firms can play a key role in supporting them to self-care responsibly. With trust shifting away from governments and scientific experts towards frontline healthcare professionals like pharmacists, OTC brands are becoming more important to consumers, helping them “tune back in” to science-based health and wellness while supporting this crucial part of the healthcare ecosystem.
2023-03-06
30 min
Kozma Games Podcast
3 - A DIFICULDADE dos GAMES - Kozma Games Podcast
Você joga pelo desafio? Quer um jogo difícil? Um jogo difícil é divertido? Tutoriais no começo dos jogos. Conversamos sobre a dificuldade nos games em uma conversa solta e gravada ao vivo. ! Confira esse papo muito divertido! 🐟 SURREALIDADE EDIÇÃO DEFINITIVA NA STEAM ► https://store.steampowered.com/app/2198650/Surrealidade__Definitive_Edition/ 🎮 SE INSCREVA NO CANAL ► https://www.youtube.com/kozmagames?sub_confirmation=1 😘 SEJA MEMBRO E RECEBA CONTEÚDO EXCLUSIVO ALÉM DE AJUDAR NA CONTINUIDADE DO CANAL ► https://www.youtube.com/channel/UCdlC0-K0iZ5N8ZHqhq40vqA...
2023-02-02
2h 30
Capypara
SkyTemple Hack Showcase 2021.01 - PMD ROM Hacks!
See what great ROM hacks the community is working on in this small presentation featuring 14 ROM Hacks that are currently in development! More info about SkyTemple and our Discord: https://skytemple.org SkyTemple - The ROM hacking tool for Pokémon Mystery Dungeon Explorers of Sky ROM Hacks featured: Monochrome Kirby's - PMD: Dark Destiny - https://skytemple.org/darkdestiny boredcrow24's - PMD: Exploration - https://skytemple.org/exploration dede6giu's - PMD: Exploradores do Céu - https://skytemple.org/exploradores FireFox6's - PMD: Explorers of Death...
2022-12-17
00 min
Loud & Local Podcast
Loud and Local Podcast - Episode 148 : KAIZO
KAIZO is a northwest metalcore / hardcore band who formed just month before the pandemic. I had the band up for the first in studio interview in 2 1/2 years! We chatted about influences, how they came together, the future of the band and much more . This interview features three songs by Kaizo. Turn it up!
2022-10-18
41 min
Dad's Anime Podcast
Episode 81 - Dad's Anime History, Part 14 (2007-2009) ((END)); Venus Wars & Gantz O; Ninja Jajamaaru-Kun; 100 Girlfriends Manga; Pokemon Emerald Kaizo
Download here: mega.nz/folder/qTZhmIxJ#HWaY1qIn369eAd-BLqTvog Email us: garbageday AT cock.li Pic from: Gantz: O Opening song from: RoboWarrior (NES) Closing song from: Tengen Toppa Gurren Lagann https://shitposter.club/noyoushutthefuckupdad https://shitposter.club/coolboymew https://poa.st/users/fullmetal4456 Dad's anime list: https://static.banky.club/seriousposter/dad-anime.txt https://theweebnats.substack.com/p/the-weebnats-episode-15-gurren-lagann K-On will convert you to fascism...
2022-08-26
1h 30
Scrollies
Kaizo, Kaizo, It's Off with Code We Go (With Special Guest: CodeSynth)
As the foremost player of Kaizo hacks in the Scrollies Sqadnado realm, the boys sit down for another chance to talk with CodeSynth on a brief history of the genre, its allure, and about the overall direction of game difficulty in the culture today. Check him out on his Twitch stream to see the man in action!
2022-08-09
29 min
One More Thing
59: The Longing, Deus Ex, Celeste
Follow up! We return to three video games that we've featured before. E eats magic mushrooms, Brian uses magic computers, and Ed climbs a magic mountain. The Longing episode 41 all endings Birthday | The Longing Wiki Deus Ex episode 19 I Ain't Reading All That GeForce Now Celeste episode 57 kaizo Mario SGDQ 2022 kaizo races
2022-07-25
49 min
NOT JUST A PHASE
KAIZO
Alex, Lander, Stan & Josh from Seattles' KAIZO join us to chat about their new release Vol II.We chat about jazz, hiking, punball, DIY recordings, nascar, punching babies, and noise that makes us feel things (?)Nickleback, Jesus Piece, Counterparts, buttrock and synth wave.
2022-04-29
1h 03
Your Portable Library of Free Audiobook
Ihr skrupelloses Alien Hörbuch von Nova Edwins
Hören Sie sich dieses volle Hörbuch kostenlos beihttps://hotaudiobook.com/freeID: 567676 Titel: Ihr skrupelloses Alien Autor: Nova Edwins Erzähler: Hagen Winterfels, Stefanie Masnik Format: Unabridged Spieldauer: 1:56:51 Sprache: Deutsch Veröffentlichungsdatum: 04-22-22 Herausgeber: Bookwire Kategorien: Romance, Romantasy Zusammenfassung: Ich dachte wirklich, ich würde die Weltraumversion einer Standard-Dating-App benutzen, als ich meinem neuen Onlinefreund Kaizo diese ganzen schmutzigen Nachrichten geschickt habe. Allerdings hat sich herausgestellt, dass ich einen ganzen Absatz in den Nutzungsbedingungen übersehen habe zu allem Überfluss ausgerechnet den Teil, in dem steht, dass ich mir mit der Benutzung der App einen Weltraumehemann angelacht habe. Und ich bin...
2022-04-22
1h 56
Listen to Top Full Audiobooks in Romance, Romantasy
[German] - Ihr skrupelloses Alien by Nova Edwins
Please visithttps://thebookvoice.com/podcasts/1/audiobook/567676to listen full audiobooks. Title: [German] - Ihr skrupelloses Alien Author: Nova Edwins Narrator: Stefanie Masnik, Hagen Winterfels Format: Unabridged Audiobook Length: 1 hour 56 minutes Release date: April 22, 2022 Genres: Romantasy Publisher's Summary: Ich dachte wirklich, ich würde die Weltraumversion einer Standard-Dating-App benutzen, als ich meinem neuen Onlinefreund Kaizo diese ganzen schmutzigen Nachrichten geschickt habe. Allerdings hat sich herausgestellt, dass ich einen ganzen Absatz in den Nutzungsbedingungen übersehen habe – zu allem Überfluss ausgerechnet den Teil, in dem steht, dass ich mir mit der Benutzung der App einen Weltraumehemann angelacht habe. Und ich bin gesetzlich verpflichtet, seine...
2022-04-22
1h 56
Listen to Top Full Audiobooks in Romance, Romantasy
[German] - Ihr skrupelloses Alien by Nova Edwins
Please visit https://thebookvoice.com/podcasts/1/audiobook/567676 to listen full audiobooks. Title: [German] - Ihr skrupelloses Alien Author: Nova Edwins Narrator: Stefanie Masnik, Hagen Winterfels Format: Unabridged Audiobook Length: 1 hour 56 minutes Release date: April 22, 2022 Genres: Romantasy Publisher's Summary: Ich dachte wirklich, ich würde die Weltraumversion einer Standard-Dating-App benutzen, als ich meinem neuen Onlinefreund Kaizo diese ganzen schmutzigen Nachrichten geschickt habe. Allerdings hat sich herausgestellt, dass ich einen ganzen Absatz in den Nutzungsbedingungen übersehen habe – zu allem Überfluss ausgerechnet den Teil, in dem steht, dass ich mir mit der Benutzung der App einen Weltraumehemann angelacht habe. Und ich bin gesetzlich verpf...
2022-04-22
03 min
The Wire Tap
Talking with Kaizo!!
Kaizo Links:https://linktr.ee/kaizo.hc My Links: Youtube: https://www.youtube.com/c/FadedQuartz Twitch: https://www.twitch.tv/fadedquartztv Podcast: https://anchor.fm/qwartz-tv Twitter: https://twitter.com/FadedQuartz Insta: https://www.instagram.com/fadedquartztv/ Discord: https://discord.gg/Zqn2qUe5XW Facebook: https://www.facebook.com/FadedQuartzTV/
2022-04-19
1h 00
Dead Air Hardcore Radio
Kaizo Interview
In this interview, we talk to new Seattle hardcore/metalcore group Kaizo about being transplants to the Puget Sound area, the current state of metallic hardcore, and their upcoming tour and ep. check out the new single here: https://kaizoband.bandcamp.com/album/no-peace-single FB: https://www.facebook.com/kaizoband IG: https://www.instagram.com/kaizo.hc/?hl=en
2022-04-14
1h 00
Eggplant: The Secret Lives of Games
Into the Depths: Super Mario World - Part 4
In the fourth installment of our Super Mario World deep-dive miniseries, Davey Wreden (The Stanley Parable) joins us to discuss the infamous Star and Special worlds, and walk us through the ever-evolving, often hilarious culture of Kaizo Mario. Show notes: Davey Wreden The Stanley Parable: Ultra Deluxe The Beginner's Guide Ivy Road Elden Ring VICE article The Japanese names for the Special courses Asshole Mario Stage 1 Asshole Mario Stage 10 Asshole Mario 2 Stage 9 Claustrophobia Kaizo hack I...
2022-04-01
2h 02
Rachael's Records Podcast
#24: I got over charged on Queso by this band and I'm still mad about it
Kaizo just put out a new song called No Peace and seriously they'll be no peace with us if you don't listen to it right now. https://www.youtube.com/watch?v=27DtrzX9Qyw If you need any Kaizo merch then hit them up on their weekend run with Lilith and Eyes of Luna. If you need any merch from us then i got you https://www.rachaelsrecords223.com/shop
2022-03-30
57 min
The Music Corner "Riffs to 808s"
Ep. 145: New Music From Gunna, Bonobo, and More!!
Welcome everyone to a new episode of The Music Corner “Riffs to 808s!” Today we review new tunes for the people like you, as usual. We finally get around the new Gunna album, DS4EVER, along with talking about the new album from former guest Kaizo Slumber! We also got new music from SCUMFUCK, Bonobo, Blood Red Shoes, and Luna Li. Hope you all enjoy the episode! ALBUMS IN ORDER OF APPEARANCE: Blood Red Shoes - Ghosts on Tape SCUMFUCK - Ruthless Aggression Kaizo Slumber - The Kaizo Mani...
2022-03-13
37 min
The Music Corner "Riffs to 808s"
Ep. 139: Interview with Kaizo Slumber!!
Welcome everyone to a new episode of The Music Corner “Riffs to 808s!” Today we have another interview to bring for you!! We talk to Kaizo Slumber, an electronic music artist who “...seeks to create a frenetic yet ethereal atmosphere with electronic beats reminiscent of rave and video game music.” He just released his latest album, The Kaizo Manifesto, that will be covered in a future episode on the podcast as well. In this episode, though, we talk about his interesting writing process, favorite video games, music life in his home country of Libya, and more. You don’t want to mi...
2022-01-30
35 min
No-Hit Podcast
#16: Katun24: An intro to Blindfolded Gaming & Mario Kaizo
Katun24 (@katun24 on YouTube, Twitch & Twitter) has completed many games Blindfolded including but not limited to, Celeste, Super Mario Odyssey, Super Mario 64, Donkey Kong Country & Legend of Zelda: Ocarina of Time, the last one taking just under 17 hours being done in one session without a break, blindfolded the entire time. Katun has also gone onto Mario Kaizo, completing several difficult romhacks levels of Super Mario World. In this conversation we go through: The interest in blindfolded runs The routing & techniques involved for completing games blindfolded The mental aspect of runs Dif...
2021-12-27
1h 22
NordNerdWest
#023 Hassliebe - Eine ungewollte Ode an Nintendo
Eigentlich wollten wir über unterschiedliche Aspekte einer Hassliebe sprechen. Doch dann eskalierte das Gespräch schnell und wir landeten bei unserer größten Hassliebe Nintendo. Warum wir Nintendo über alles lieben und wieso einige Aspekte zum Hassen einladen? Hört rein! Außerdem: Auflösung des Rätsels Kommentar vom anderen Ufer Neues aus dem Nerdswerk Was gibt's Neues, Wulf? Round-About-Halbzeit: Ich habe da ein ganz mieses Zeitgefühl Resümee des Gesprächs Rätsel in 10 Wörtern Komm JETZT in unsere Discord-Community: https://www.nerdswerk.net Links zu Instagram, Facebook & Co.: https://www.no...
2021-12-27
2h 01
Moody&D
Episode 2: Welcome To Kaizo Pt. 2
Hi Friends! This week we continue to flesh out how the party came to be in Kaizo and their roles in the temple as well as seeing the party talk briefly to Surach, Aima’s creator.See omnystudio.com/listener for privacy information.
2021-11-01
38 min
Support Heroes by Kaizo
Ep. 39 How ActiveCampaign revolutionizes customer experience
In this episode, Dutta summarizes what has been happening in the customer service industry, how you can go about setting expectations with your customers, and how businesses can leverage data to upscale the quality of their customer support services.
2021-10-27
1h 00
Moody&D
Episode 1: Welcome To Kaizo - Pt. 1
Welcome to Moody&D where we sit down with some Moody students and a professor and play some Dungeons and Dragons! Join us for our first episode as we explore the lost temple of Kaizo in the Floodmist Jungle and the inhabitants therein and meet our party in this, the first half of our session 0 in preparation for the beginning of the campaign.See omnystudio.com/listener for privacy information.
2021-10-22
44 min
Video Game History Hour
Ep. 54: Kaizo Mario
GlitchCat7, competitive gamer/ROM hacker/full time streamer/Kaizo Mario historian of record, joins us to discuss his extensive blog post, The Complete History of ‘Kaizo Mario’. GlitchCat7 helps us understand how ‘Kaizo’ was born from exploring glitched levels, wall clipping, and ROM warping. These rearranged, and quite difficult, Mario levels provide a jumping off point for a philosophical journey through what it means to go beyond the horizon of what’s explorable in a game and play out of bounds. Mentioned in the show: https://www.smwcentral.net// See...
2021-10-20
1h 11
Marketing & Negócios
#9 Lorenzo Zancan, Expansion Manager da Kaizo
Neste episódio conversamos sobre a internacionalização de negócios, processo de vendas, marketing internacional, dicas e boas práticas da expansão de negócios! 🚀Conversei com Lorenzo Zancan, atual Expansion Manager na Kaizo, uma plataforma de gestão de performance para equipe de suporte ao cliente com gamification. Também já atuou na área de field marketing na Zendesk da França. 👉 NOVIDADE! Newsletter do Marketing & Negócios! Se inscreva: https://rafaelaguimaraes.substack.com/welcome Acompanhe os conteúdos do Lorenzo: https://www.linkedin.com/in/lorenzozancan/ Acompanhe os conteúdos da Rafaela...
2021-10-18
25 min
Marketing & Negócios
#9 Lorenzo Zancan, Expansion Manager da Kaizo
Neste episódio conversamos sobre a internacionalização de negócios, processo de vendas, marketing internacional, dicas e boas práticas da expansão de negócios! 🚀 Conversei com Lorenzo Zancan, atual Expansion Manager na Kaizo, uma plataforma de gestão de performance para equipe de suporte ao cliente com gamification. Também já atuou na área de field marketing na Zendesk da França. 👉 NOVIDADE! Newsletter do Marketing & Negócios! Se inscreva: https://rafaelaguimaraes.substack.com/welcome Acompanhe os conteúdos do Lorenzo: https://www.linkedin.com/in/lorenzozancan/ Acompanhe os conteúdos da Rafaela: https://www.instagram.com/rafaelaguimaraes/
2021-10-18
25 min
Support Heroes by Kaizo
Ep. 38 How Kaizo leverages gamification to drive team productivity
In this episode, Dominik Blattner — Chief Product and Tech Officer at Kaizo tells about his road towards founding Kaizo and leveraging gamification to help customer success heroes upscale their performance. With solid start-up experience up his sleeve, Dominik spotted a new market opportunity and set out to build a product that would meet the needs of his target customers. Enjoy listening to this one!
2021-10-18
45 min
Our Little Geekdom
Our Little Geekdom Episode 26
*Edited by EvilToast* We sat with Azure Snow & Kaizo Pengu today and spoke about couples in content creation, games like GTA, Valorant & random topics such as TV shows & favourite movies.They are amazing and who couldn't not like their Avatars I mean Kaizo is a PENGUIN lol and Azure's avatar is cute too of course!! :) Very friendly fun people and we hope that you enjoyed this podcast with us Azure Sn0w Socials: Twitch:https://www.twitch.tv/azure_sn0w Instagram: https://www.instagram.com/azure_sn0w/ Kaizo Pengu Socials: Twitch: https...
2021-10-06
1h 23
Gaming Nostalgie
#2 Super Mario Kaizo mit Dennsen86
Früher waren Spiele oftmals viel schwerer als heute. Doch mit "Kaizo" setzt man Super Mario Spielen, die ohnehin für den ungeübten Gamer bereits schwer genug sind, die Dark Souls Krone auf. Dennis aka Dennsen86 ist für Speedruns und das clearen extrem schwerer Kaizo Super Mario Level bekannt und erzählt in dieser Folge von seinen ersten Spielen, was genau Kaizo ist und warum er Mario so feiert.Dennsen auf Twitch:https://www.twitch.tv/dennsen86Kaizo geht das von den Rocket Beans:https://rocketbeans.tv/mediathek/show/341/Kaizo-geht-dasG...
2021-07-22
46 min
Support Heroes by Kaizo
Ep. 37 Road to Remote Customer Service Excellence with Shopify’s Director of Support
In this episode, John Riordan - Director of Support at Shopify translates his lessons from almost 20 years of remote work experience, 15 of which were spent in remote customer service. Shopify being a fully remote company has enabled John to fully exercise his expertise in remote customer service excellence. Following are some common remote work myths dispelled by John and his top tips for support staff getting it right. Enjoy!
2021-07-21
1h 08
Support Heroes by Kaizo
Ep. 36 How Zendesk evolves customer service with change management
In this episode, Zoe Koven - Senior Director of Innovation & Customer Advocacy at Zendesk, offers her advice and guidance on change management in customer service. In order to improve any department, change must take place. Managing that change successfully and coming to a result that’s better for the customer is always beneficial to support departments. Following are key steps to take when improving customer service through change. Happy listening!
2021-07-14
42 min
Support Heroes by Kaizo
Ep. 35 How Hugo Skyrocketed Their CSAT with Video Support & Proactive Service
In this episode, Darren Chait - Co-Founder and COO of Hugo, shares how video support and proactive tech skyrocketed their CSAT. Learn how the team implemented Zoom calls and pre-recorded instructional videos to create meaningful customer interactions. Also, discover the tech that enables Hugo to provide automatic proactive support to users. This episode is truly a masterclass in creating customer delight in a cost-efficient way.
2021-07-07
33 min
Support Heroes by Kaizo
Ep.34 Customer Service Best Practices from the Insurance Industry
In this conversation, Virag Pohl - Customer Care Agent at simplesurance, shares some customer service best practices she learned while working in the insurance industry. Motivating customers through lengthy processes and explaining complicated terms and conditions are normal practices for simplesurance. As such, agents like Virag can teach us a lot about effectively communicating with customers and guiding agents through evolving processes. Enjoy!
2021-06-30
35 min
Support Heroes by Kaizo
Ep.33 How to Make an Acquisition in Support Successful- Advice for Acquirers and Acquirees
In this episode, Matt Dale- VP of Support at Illuminate Education, Inc. and Jaala Seifipour- Head Of Support at 'nuffsaid, provide advice and best practices to support departments acquiring a new team (acquirers) and those being acquired (acquirees). During his time at Illuminate Education, Matt Dale managed the acquisition of 7 support departments. Jaala experienced being acquired as a support leader during her time at GitPrime. Happy listening!
2021-06-24
52 min
Support Heroes by Kaizo
Ep. 32 The Power of Support Ticket Classification - Lessons from Experience & How to Get Started
In this episode, Lilith Antunovic - Customer Experience Manager at Rentman, shares her lessons learned from introducing a support ticket classification or ticket tagging system. Here you can find some pointers on how to get started, best practices to improve a ticket classification or tagging system and some of the benefits of doing so.
2021-06-16
35 min
Support Heroes by Kaizo
Ep. 31 Simple but Effective Tips for Customer Service Managers - A Panel of 3 Experts
In this episode, Petra Hageman- former Head of Customer Service at tripaneer, Chelsea Baker- Senior Manager of Customer Support and Onboarding at Trakstar and Stephanie Wohl- Head of Support at Channable share their best practices from more than 4 decades of combined experience. The conversation is filled with actionable advice on hiring, culture, management structure, communication and much more. Enjoy!
2021-06-10
50 min
Read the Room
KAIZO BLOCK W/ CHRIS ALAN
I had a great conversation with fellow veteran Chris Alan about comedy, retiring from the Air Force, his son's video game making aspirations. Follow Chris Alan on IG at: @chrisalancomedy Follow ME on IG at: @thetimdmiller KAIZO BLOCK COMPILATION: https://www.youtube.com/watch?v=Sw3FzZahw8A
2021-06-04
1h 41
Support Heroes by Kaizo
Ep. 30 Managing with Metrics & KPIs - Advice from MURAL's Math Grad Director of Support
In this episode, Perran Facey - Director of Customer Support at MURAL, provides his top tips on support management with a particular focus on the use and communication of KPIs. Perran is a Mathematics graduate from Queen Mary University London and a seasoned support manager with over a decade of experience working in the support industry. As such, he's the perfect candidate to identify the common pitfalls associate with managing through data and elaborates on how to avoid them. Happy Listening!
2021-06-02
53 min
oneup
04 Hares spielt Hades
In dieser Folge lernen wir, dass Hares Probleme mit Zahlen über 3 hat, denn es ist natürlich die vierte und nicht die dritte Folge wie er behauptet. Das alternative Mikro hat sich auch nicht als gute Idee erwiesen, nächste Folge ist der Sound wieder (etwas) besser. Die ganze Folge ist eigentlich dadurch entstanden, dass Hares unbedingt über das Spiel Hades reden wollte, was er auch ausgiebig tut. Ebenso ausgiebig redet Denis über Kaizo Mario. Ansonsten sprechen wir über Retroplattformer, Rogue-likes und Rogue-lites, über Schwierigkeit in Spielen, das Wiederholen von Levels, was das Rogue-lite Gameplay spaßig macht und wie supe...
2021-05-29
1h 20
Support Heroes by Kaizo
Ep. 29 How to Create a Successful Customer Service Culture - Tips from Fetch Package
In this episode, Brianne Adams, Melissa Hughes and Bob Miley- customer support representatives from Fetch Package (Fetch), explore how to create a supportive and productive customer service culture. Find specific and actionable tips on how to build an environment that promotes improvement, and increases the productivity and longevity of customer support staff. Happy listening!
2021-05-26
56 min
Support Heroes by Kaizo
Ep. 28 Customer Service Strategy: Where Companies Go Right and Wrong - A Discussion Between Experts
In this episode, Peter Voor de Wind- a Customer Success Consultant at Zendesk, former Global Customer Service Manager at Swapfiets and Benedikt Dormann- Head of Customer Experience at Jimdo, former Director of Global Customer Service at N26, discuss how and why companies get customer service strategy right and wrong. The conversation touches on the value of customer service to businesses today, how to communicate and measure that value of customer service internally, and why the value of great service is often missed. This episode is invaluable to any support leader wanting to better leverage their department to benefit their parent...
2021-05-19
42 min
Sit Down Startup
Kaizo’s Christoph Auer-Welsbach on hacking Zendesk Marketplace
Christoph is the Co-Founder and Co-CEO of performance management platform, Kaizo. An entrepreneur and investor with a passion for ecological innovation, he’s also kicking goals with non-profit City AI, and the revolutionary domain name marketplace DAN.COM. In this episode, Christoph is in conversation with Zendesk’s Pedro Mueller. Find out: Kaizo’s journey in building tools for support heroes Best practices for growing in the Zendesk Marketplace—the one-stop shop for apps and integrations How to empower support agents to achieve goals
2021-05-18
37 min
Support Heroes by Kaizo
Ep. 27 How to Outsource Customer Service the Right Way - Rui Chaves' Insights from Facebook, Uber & Dahslane
In this episode, Rui Chaves- Director of Customer Experience at Deel formally of Facebook, Uber and Dashlane, provides an in-depth look at customer service outsourcing. Having started his career in an outsourcing firm and established multiple outsourcing programs at Facebook, Rui is the perfect person to separate the myths about outsourcing from the facts. Rui also shares his insights on why to outsource and how to get the most out of an outsourcing relationship. Happy listening!
2021-05-12
59 min
Support Heroes by Kaizo
Ep. 26 A Masterclass in Customer-Centric Service with Marley Spoon’s CCO, Katalin Fritz
In this episode, Katalin Fritz- Chief Customer Officer at Marley Spoon, shares her lessons learned from a storied career in customer support. Establishing shares service centres from scratch, leading some of Amazon’s world-leading customer service teams and now growing with a customer-centric approach to service at Marley Spoon. This episode provides rich strategic advice as well as actionable insights regarding how to actually become a customer-centric organisation. Happy listening!
2021-05-05
53 min
Support Heroes by Kaizo
Ep. 25 Agent of the Month April - Jaya Sardjoe's Advice for New Customer Support Agents
In this episode, Jaya Sardjoe- a customer support associate at Zevij-Necomij B.V., shares her experiences and lessons from her first two years working in customer support. At Zevij-Necomij, a dutch wholesale company, she’s been guided and advised on how to succeed as an agent. She now shares these actionable and effective tips with us. Enjoy!
2021-04-28
52 min
福来朗 ---HUKUROU---
朗読「牛をつないだ椿の木」新美南吉
初夏のある日、人力車夫の海蔵と牛ひきの利助は山道を連れだって歩いていた。喉の渇きを覚えた2人は、道を外れた山中にある湧き水へと向かう。 ところが、2人が水を飲んでいる間に、道端の椿の木に繋いであった利助の牛が、椿の葉を食べつくしてしまう。そこへ地主が通りかかり、椿の木を台無しにしたとして利助はさんざん怒られる。 利助と海蔵はしょげ返って、「湧き水がもう少し近くにあればなぁ」と言い合う。 One day in early summer, Kaizo, a rickshaw driver, and Risuke, a cowpoke, are walking together along a mountain road. One day in early summer, Kaizo, a rickshaw driver, and Risuke, a cowpuller, were walking together along a mountain road when they became thirsty and went off the road to a spring in the mountains. However, while they were drinking the water, Risuke's cow, which was tied to a camellia tree on the side of the road, ate up all the camellia leaves. The landowner walks by, and Risuke gets very angry at him for ruining the camellia tree. Risuke and Kaizo are devastated and say to each other, "If only there were more spring water nearby. #朗読 #新美南吉 #青空文庫 #名作 #NankichiNiimi
2021-04-18
33 min
Support Heroes by Kaizo
Ep. 24 - 3 ways Loom maximizes their customer support ROI
In this episode, Susana de Sousa- Senior Manager of Customer Support at Loom, elaborates on the lessons she learned while working in customer experience at Airbnb. She shares the philosophies that allowed her and the team at Loom to conquer the insane challenges presented by meteoric pandemic growth. All the while giving an honest and humble look at the trials associated with providing great support today. Enjoy!
2021-04-13
50 min
Support Heroes by Kaizo
Ep. 23 How to manage a multinational customer support team with Pipedrive
In this episode, Mara Vicente - Vice President of Customer Support at Pipedrive, shares insights from her wealth of experience working in customer support. Touching on everything from international management and team culture to company strategy and the power of old-fashioned hard work. This is the perfect episode to continue developing your managerial skills as a modern customer support leader.
2021-04-06
49 min
Support Heroes by Kaizo
Ep. 22 Agent of the Month March - Nadezhda (Hope) Zubova on How to Support Agents
Our first Agent of the Month episode of Support Heroes by Kaizo featured Nadezhda (Hope) Zubova from Miro. During the episode, Hope explores what motivates her as an agent. Showing how supporting agents personally and operationally improves their well-being and therefore deparemental performance. Happy listening!
2021-03-31
43 min
Support Heroes by Kaizo
Ep. 21 Support to C-Suite - Why Zoom's Head of Support, Nick Chong, Thinks CS is the #1 Place to Start a Career
In this episode, Nick Chong- Head of Global Support & Services at Zoom, explains why he believes support is the best place to develop the skills required to be a successful senior manager, VP or executive officer. Nick provides a detailed description of how he and his department invite agents to develop themselves and their careers at Zoom. Finally, he encourages all Support Heroes to take great pride in our industry and work. An inspirational must-listen for all of us!
2021-03-24
45 min
Support Heroes by Kaizo
Ep. 20 Playbook for Scaling Support - Dorien de Vreede's Lessons from bloomon and Catawiki
In this episode, Dorien de Vreede- Head of Customer Support at bloomon, outlines the playbook she developed scaling a support team from 0 to 70+ agents in just a year at Catawiki, which she now applies to great success at the blossoming florist scale-up: bloomon. Dorien offers actionable, thoughtful advice that’s useful to support staff at all levels, tailor-made to allow support departments to scale with grace and speed. Happy listening!
2021-03-17
53 min
Support Heroes by Kaizo
Ep. 19 Top Tier Strategies for Support & Success - VP at Zapier Pam Dodrill Shares Her Knowledge
In this episode, Pam Dodrill- Vice President of Customer Support and Success at Zapier, shares top tier strategies developed from decades of support management, now applied in one of the world’s leading SaaS companies. Pam elaborates on many facets of support strategy, contrasting common practices to those she and Zapier believe to be optimal.
2021-03-10
46 min
Support Heroes by Kaizo
Ep.18 Top Tips for Remote Teamwork - Charlotte Ward & Brittany Ferguson Exchange Knowledge and Experiences
In this episode, Brittany Ferguson- Senior Manager of Customer Support at Brio Systems, Inc and a manager new to remote teamwork, exchanges lessons learned with our first returning guest, Charlotte Ward- Head of Support at Snowplow and long-time remote manager. Tune in for details on remote management, teamwork, training, culture building, communication, documentation and much more on this topical episode of Support Heroes by Kaizo. Our solo episode with Charlotte is a great prequel or followup to this discussion. Visit snowplowanalytics.com & getbrio.com for more info. Happy listening!
2021-03-03
55 min
Support Heroes by Kaizo
Ep.17 Knowledge is Power - Aprill Allen & Damian Reed on Knowledge Bases in Support
In this episode, Aprill Allen- a Knowledge Management Consultant & General Partner of Tractor Ventures, and Damian Reed- Customer Success & Support Manager at Teamgage share their experience building and applying knowledge management in support. Both having experience in enterprise organisations as well as startups, the Aussie duo compare and contrast knowledge management in small and large organisations, and share lessons learned from both perspectives. Tune in for actionable advice to benefit employee engagement, customer satisfaction, ticket volume and much more. Enjoy!
2021-02-24
56 min
Support Heroes by Kaizo
Ep.16 How to be a Confident Support Leader - Chelsea Baker's Coming of Age
In this episode, Chelsea Baker recounts the lessons she learned about support leadership over years of experience at Applied Training Systems, Inc and Recruiterbox. She opens up about the evolution of her confidence as a manager and elaborates on how her management style was formed by her experiences both before and after the pandemic. Tune in to hear Chelsea's advise for aspiring support leaders everywhere. Happy listening!
2021-02-17
49 min
Support Heroes by Kaizo
Ep.15 The Unexpected Leader - How Charlotte Ward Became a Support Leader at Snowplow
In this episode, Charlotte Ward chronicles her transformation from being a shy technical support agent to becoming a vocal leader of a distributed team as Head of Support at Snowplow. At the tail-end of the show, Charlotte shares some top tips on remote management/teamwork developed from years managing and working in distributed teams. Visit snowplowanalytics.com for more info. We hope you enjoy this giggly and informative episode!
2021-02-10
1h 03
Support Heroes by Kaizo
Ep. 14 Satisfying Customers in a Digital World - How Kaitlin Pettersen and Intercom are driving conversational support
In this episode, Kaitlin Pettersen- Senior Director of Customer Support at Intercom, elaborates on how the pandemic shifted customer interactions to the digital space, and how this has impacted support. She presents Intercom's thesis of conversational support being the way forward and offers some insights on how this can be successfully implemented.
2021-02-03
52 min
Support Heroes by Kaizo
Ep.13 12 Products, 3 Hellish Months & 1 Mega Merger - The Evolution of People & Processes with Matt Dale
Matt Dale is VP of Customer Support at Illuminate Education- an educational software company operating in the US. During the episode, Matt outlines the evolution of the processes that allow his department to service 12 separate products simultaneously. As a result of the steep agent learning curve and extreme seasonality of their business, Matt has focused on keeping his department active and finding new ways to apply agents' skills during down season. Finally, Matt touches on how his number 2's grew from agents to directors and how their career path can be replicated. Happy listening!
2021-01-27
1h 06
Support Heroes by Kaizo
Ep.12 Smarter Support Tools - How Raúl Garreta Applies AI at MonkeyLearn to Make Support Better
Raúl Garreta is the Co-Founder & CEO at MonkeyLearn- a startup that applies Artificial Intelligence and Machine Learning to analyse text and empower support departments. Within the episode, we explore how support is being transformed by AI tools; how these tools are not a threat human agents but a tool to make their lives better; and how the insights that AI & Machine Learning can uncover from ticket data could blow static measures like NPS out of the water and place support as the centre-piece of customer research. We hope you enjoy this techy-twist to support!
2021-01-20
51 min
Support Heroes by Kaizo
Ep.11 Agent Care & Happiness - Magdalena Primo's Journey Home to ID90 Travel and Why She Stayed
Magdalena Primo is Customer Support Supervisor at ID90 Travel- a travel platform specifically for airline employees. In this episode, we speak about the needs of agents and agent care. Magdalena chronicles her past experiences as an agent at an outsourcing firm and contrasts the lack of fulfilment she felt then to her happy home of 8 years- ID90 Travel. As well as sharing her lessons from the frontline, Maggie shares how care is at the forefront of her management style and the culture of ID90 travel, and how this pays dividends for her and her team.
2021-01-13
57 min
Support Heroes by Kaizo
Ep.10 2020 to 2021 - Lessons Learned and a Brighter Future
The final episode of the year. The second non-interview episode and a retrospective on a tough year filled with new challenges. Based on industry feedback and conversations looking back on the year, we take a look at key challenges we faced together. We recount some lessons learned from our piers who joined us on the show and provide some medically-sound advice on how we can fare better in 2021. Hold your heads high. We made it to the end. Enjoy.
2020-12-30
16 min
Support Heroes by Kaizo
Ep.9 Holiday Food for Thought - 9 Resources to Start the New Year
This is one of two non-interview episodes to round out the year. In this episode, we present some resources that we found useful and interesting during 2020. We hope you enjoy this brief look into the Customer Support content that we consume at Kaizo, and find these resources as helpful as we do. Check out the post on Kaizo's LinkedIn page for full details, credit and links. Happy Holidays!
2020-12-23
13 min
Support Heroes by Kaizo
Ep.8 Customer Totality & Support Storytelling - How Sue Morris & Github Successfully Service Millions of Developers Worldwide
Sue (Kirk) Morris is Vice President of Customer Success and Support at GitHub- the world's largest open-source community for software development. If you've heard of it, then you know, if you haven't, this tool helped build most of the apps & programmes you use on a daily basis. Sue champions interdepartmental customer-centricity, during this episode, she gives a unique look into how this was successfully applied in one of the most prolific software companies around today. Having her roots in Vodafone and Microsoft, Sue provides some of the highest level insights on the podcast to date. Plus, she's British, so how...
2020-12-16
44 min
Support Heroes by Kaizo
Ep.7 Scaling Through the Pandemic - Stephanie Wohl's Down-to-Earth View from Channable's Rocketship
Stephanie Wohl is Head of Support at Channable- an incredibly exciting and fast-growing startup out of the Netherlands. Channable has created an innovative solution providing automated feed management and PPC ads, which has been incredibly well-received in the market. During this conversation, Stephanie shares the unique challenges she and her team face supporting a deeply complex tool like Channable and doing so simultaneously for many industries, in multiple languages. Frank, funny and humble, Stephanie is a young role model for any aspiring support manager or team lead. From us to you, enjoy!
2020-12-09
1h 00
Support Heroes by Kaizo
Ep.6 Customer Support from Scratch - Queen Joseph's Guide to Scaling Successfully
Queen Joseph is a Customer Success & Support Ops Consultant working with startups in California. Queen offers her unique insights from 5+ years of experience building support operations from scratch as well as setting up fledgeling operations for their future growth. Breaking this process into easily-understood phases Queen offers a step-by-step guide to ensure successful scaling in any context. If you want to know how to improve your operations, this is the episode for you! Happy listening.
2020-12-02
54 min
Support Heroes by Kaizo
Ep. 5 The Human Touch in Hiring & Management - How Oleg Krasnov Applied a Career's Worth of Lessons at Miro
Oleg Krasnov is a Customer Experience Advisor and Head of Customer Support at Miro- an online visual collaboration platform for distributed teams. Already a budding software darling, Miro saw an explosion of growth due to Covid, with ticket flows tripling or more. In this episode, Oleg shares how he managed to deal with this quantum leap in Miro's user base by relying on his extensive experience in Support recruitment and management. Oleg offers his knowledge freely, openly and honestly applying his lessons learned to real cases from his career. If you want to know how to manage in crunch time...
2020-11-25
55 min
Support Heroes by Kaizo
Ep.4 Diagnosing Symptoms of Success - Talixo's Jan Brenneke Shares Insights on Analytics & Metrics in Customer Support
Jan Brenneke is Chief Supply Officer at Talixo- an exciting startup targeting the business transport market. In this episode, Jan offers his expertise in the application of analytics in the context of Customer Service and it's intersection with management science. Jan's thoughtful awareness of the bigger picture, and the integration of social science in his application of incentive schemes and productive programmes within his department is truly impressive and unique. Welcome, to episode four!
2020-11-19
50 min
Support Heroes by Kaizo
Ep.3 Crucial Tips on How to Manage a Customer Service Team - Petra Hageman's Lessons Learned from Booking.com, Tripaneer & more
Petra Hageman was formally Head of Customer Service at Tripaneer and was also part of the workforce management team at booking.com overseeing 2000+ agents. During the episode, Petra shares her tips for managing people, improving oneself and making the best use of one's time. Petra provides actionable advice at every turn backed by more than two decades of experience in customer support and workforce management. If you want to skill-up in any aspect of customer support, this episode is a doozy. Enjoy!
2020-11-12
50 min
Support Heroes by Kaizo
Ep.2 Building a Career in Support - Heidi Elhawary's Journey from a Hotel Lobby to Head of CS at Trivago
Heidi Elhawary is Head of User Support at trivago- of one, if not the most, well-known hotel meta-search platform. Heidi rose quickly through the ranks in her department and in less than half a decade total in the Support industry, now finds herself in a senior position at a hugely successful B2C company. With her agent days still fresh in her mind, Heidi shares insights into how she made this possible and how you can emulate this yourself. Be you an agent or manager, Customer Support is a career you can be proud of- so hold your heads high...
2020-11-11
40 min
Support Heroes by Kaizo
Ep.1 The Winning Support Philosophy - How Benedikt Dormann & N26 Got Ahead by Being Supportive
Benedikt Dormann is Director of Global Customer Service at N26 Group- one of the fastest-growing banks in the world. He cites his genuine curiosity in humanity and open-minded approach to leadership as being the key ingredients to his success in Customer Support. In this episode, Benedikt shares his tips and best practices from a multidecade career of successfully managing multinational Support programs across Europe. Welcome to the inaugural episode of Support Heroes by Kaizo. We hope you enjoy!
2020-11-10
46 min
Curta um curta
Kaizo Trap – Curta um Curta #27 – com Gabriel Martins
Podcast Curta um Curta, episódio 27 - Kaizo Trap, com Gabriel Martins do podcast 7 Letras - arte de Guy Collins e música de Leslie Wai The post Kaizo Trap – Curta um Curta #27 – com Gabriel Martins appeared first on Lugar Nenhum.
2020-09-07
20 min
Beanstalk
Beanstalk #96
https://archive.org/download/beanstalk-folge-96/Beanstalk-Folge96.mp3 Gamevasion, Anniversary Collection Caster: Flo,Niklas,Andreas | In dieser Folge dreht sich natürlich alles um die Gamevasion. Darüber hinaus reden wir über die Anniversary Collection, „Kaizo geht das!“, über stalkende Fans, einen Shitstorm und kontroverse Sponsoren. Außerdem stellen wir euch unseren dritten Neuling Andreas vor. Beanstalk #96 als mp3 herunterladen 00:01:39Highlights00:06:45Lara gestalkt00:11:52Shitstorm für Aurel Mertz00:17:23Kontroverse Sponsoren – Deutsche Bank00:22:47Kontroverse Sponsoren – Disney+00:28:08Kaizo geht das!00:39:40Gamevasion allgemein01:00:50Gamevasion – Championchips01:05:39Gamevasion – Hamburg vs. Spandau01:09:27Gamevasion – Pen & Paper Outriders01:19:03Disclaimer & Verabschiedung
2020-09-06
00 min
Beanstalk
Beanstalk #94
https://archive.org/download/beanstalk-folge-94/Beanstalk-Folge94.mp3 Jugendzimmer, Zugzwang, Vorstellung Fabian | Caster: Bine, Stefan, Fabian | Nanu? Wer ist denn die neue Stimme? Das erfahrt ihr in der aktuellsten Folge des Beanstalk. Außerdem besprechen wir natürlich ganz klassisch aktuelle Themen rund um RBTV. Wir schauen zurück auf das Jugendzimmer mit Varion, das Zugzwang-Turnier, die erste Ausgabe von Tech Check und die Rückkehr von Game Two. Zudem reden wir über die kommenden Formate „Kaizo geht das“ und „Next Level“, das Ende der Kurzarbeit, neues Merch und das geplante Quake-Duell zwischen Eddy und HandOfBlo...
2020-08-09
00 min
Dr Dan's Power Hour
Dr. Dan's Health & Business Power Hour Ep. 10 - Dr. Jay Greenstein
We Just had an amazing convo with a good friend and mentor Dr. Jay Greenstein! Dr. Greenstein is CEO of the Kaizo Health Companies, multi-location chiropractic, rehabilitation, and wellness practice. He is also the founder of the Kaizo Clinical Research Institute, a 501-c3 that runs clinical studies to identify best practices. Dr. Greenstein is an immediate past Chairman for the Clinical Compass and the Federation of International Chiropractic du Sport’s World Olympians Scholarship Program Chairman. Dr. Greenstein is also the CEO of Kaizenovate, a technology and consulting firm that helps doctors of chiropractic grow their practices th...
2020-07-30
00 min
Speedrun Education
GlitchCat7 talking about Kaizo Mario and its Speedruns - How to get into Kaizo Mario
A lot of people who watch me on Twitch or follow me on Twitter know that I am a big fan of Kaizo Mario since recent times and I try my hardest to get better at it. Ever since I discovered Kaizo Mario for myself I wanted to invite someone from the Kaizo community to talk about that awesome game genre and here he is: GlitchCat! He is one of the more known people when it comes down to Kaizo Mario, he plays and speedruns those games since a very long time so he was capable to...
2020-04-29
40 min
PRmoment Podcast
Steph Macleod, director at Kaizo, on the PRmoment podcast
Kaizo is an independent PR firm specialising in two areas – B2B technology PR and health and wellness. It has a fee income of about £3m and employs 30 people. Steph and Rhodri Harries bought the business in 2011 and it’s an interesting story because fairly swiftly after that they lost three of their biggest clients. The firm is now thriving again and clients include the likes of Avast, Pure Storage and Snap Logic.Here’s a summary of what Steph and I discussed:[00:02:25] How Steph and the board of Kaizo bough...
2019-11-26
54 min
Limitless Possibility
116: Cocoa Touch for Mouse
Luc-Olivier delves into SwiftUI and Catalyst, and Yanik has some important questions.Related LinksAdmin note: We will be recording an episode for release on August 18th about our first time playing through the Midgar section of Final Fantasy VII. Feel free to play along at home!FU: David and Yanik's tweets discussing the last episodeFU: The Talk Show 256: ‘A Bit Too Thin’, With Special Guest Ben ThompsonFU: Accidental Tech Podcast 333: Pesky Human IssuesFU: YouTube: SGDQ 2019's Super Mario World blind Kaizo raceIntroducing iPad Apps for Mac - WWDC 2019 - Videos - Apple DeveloperTaking iPad Apps for...
2019-07-08
1h 40
End of Time Cast
Episode 082 - Sojiro's A Better Man Than You (Kaizo, Anthem, and Kingdom Hearts 3)
Discussing the finer points of Kaizo Mario games, Anthem, and Kingdom Hearts (3).
2019-03-02
3h 14
Minrii
Kaizo Apparatus
Kaizo Apparatus by Minrii
2017-05-26
03 min
Lost Levels Club
Sections
Mike and Ting talk about Christmas presents, disappointments and Awesome Games Done Quick. The “book club” game is: Baldur’s Gate II Discuss: @lostlevelsclub /r/lostlevelsclub mike.and.ting@lostlevels.club Show Notes: Kaizo Mario World Super Maker Bros. - Kaizo Mario Edition #1 (YouTube) Thank you from Oculus Master of Orion 3 on Metacritic Master of Orion 3 "5X" press release The Witness Pony Island Sim City on Metacritic Destiny on Metacri...
2016-01-21
1h 11
Limitless Possibility
24: Unintentionally Topical
Just in time for TwitchCon, Yanik discusses streaming video games on Twitch.Related LinksFU: Daring Fireball: The iPhones 6SFU: Facebook Code: React Native for Android: How we built the first cross-platform React Native appFU: Designer News: We need sketch for the iPad Pro!FU: Thoughts on Business and Apple's Ecosystem: The iPad Pro as a Greek tragedyTwitch and YouTube GamingWikipedia: Justin.tvEVO Championship SeriesBungie's playlist of Destiny reveal streamsNintendo Direct archiveYARN YOSHI AMIIBO OH MY GODGames Done QuickYouTube: Shenmue II by Puri_Puri in 2:00:57 - Summer Games Done Quick 2015YouTube: AGDQ 2015 Kaizo Mario World Speed...
2015-09-27
53 min