Shows
Startups For the Rest of UsEpisode 747 | Evolving SaaS Customer Success Over 7 Years (with Jane Portman)In episode 747, Rob Walling interviews Jane Portman, co-founder of Userlist, to discuss the evolution of their SaaS customer success strategy. Jane shares the four stages of Userlist’s customer success journey, from the early days of trial and error to implementing done-for-you services. They also discuss the challenges of customer onboarding for complex products.
Topics we cover:
(2:20) – How customer success works at Userlist
(5:27) – Dealing with upfront onboarding friction
(9:51) – Stage 1, “young and naive”
(12:16) – Stage 2, “hire someone”
(19:06) – Stage 3, “done for you services”
(25:47) – Leveraging the Userlist blog
(29:26) – Stage 4, “developing your own frameworks”
Links from the Show:
SaaS Institute
TinySeed
Jane Portman (@uibr...
2025-01-0735 min
MicroConf On AirMicroConf Refresh Episode 49: Automating Your Customer Success Touch Points with No CodeThis episode is from MicroConf 3.0: No-Code. Jane Portman (@uibreakfast) shares how every customer success story begins with a streamlined, concise, and conscientious onboarding and nurturing experience.
In this talk, Jane will review a variety of no-code automation recipes you can implement as your users move from leads to trials to customers and beyond.
Links from the podcast:
UserList
Get the Slide Deck
Watch this talk on YouTube
Get your Tickets for MicroConf Remote
Come to MicroConf Local: London
UserList
2022-04-2728 min
Founders with PekS3E8 An Interview with Jane Portman, Cofounder of UserList and Host of UIBreakfast podcastJane Portman is a UI/UX consultant specializing in web application design, founder of UI Breakfast and Userlist. At Userlist, Jane's goal is to provide flawless onboarding and engagement for SaaS companies through a simple customer messaging platform.
Jane has also been running UI Breakfast Podcast since 2014.
In this episode, we talked about:
How did Jane get into design?
Software design and Saas Products
Life as UI/UX consultant
Productized Consulting
Jane’s workflow and process in writing a book
How to network?
Podcasting to build a network
What is Userlist and what designers need to think about as entrepreneurs
An...
2021-12-2052 min
What is UX?S4E7 An Interview with Jane Portman, Cofounder of UserList and Host of UIBreakfast podcastJane Portman is a UI/UX consultant specializing in web application design, founder of UI Breakfast and Userlist. At Userlist, Jane's goal is to provide flawless onboarding and engagement for SaaS companies through a simple customer messaging platform.Jane has also been running UI Breakfast Podcast since 2014.In this episode, we talked about:How did Jane get into design?Software design and Saas ProductsLife as UI/UX consultantProductized Consulting
2021-12-1652 min
UI Breakfast: UI/UX Design and Product StrategyEpisode 190: Software Ideas with Kevin ContiIt might seem that new software products randomly appear in a vacuum, but it’s far from true. How can product ideas be generated, validated, and successfully implemented? Our guest today is Kevin Conti, the founder of Software Ideas. You’ll hear Kevin’s thoughts on product development, validation, marketing, niche review sites, bootstrapping, and presales, as well as his advice for new founders.Podcast feed: subscribe to https://feeds.simplecast.com/4MvgQ73R in your favorite podcast app, and follow us on iTunes, Stitcher, or Google Play Music.Show NotesSoftwareideas.io — Kevin’s project...
2020-10-0237 minUI Breakfast: UI/UX Design and Product StrategyEpisode 156: Ethical Cold Email with Mike TaberToday we're talking about the sensitive industry of email outreach. Our guest is Mike Taber, the founder of Bluetick (as well as co-founder of MicroConf and Startups For the Rest of Us). You'll learn about the challenges of the email industry, differences between cold and warm outreach, what makes a perfect email, and how to make sure that your software is used as intended.Podcast feed: subscribe to https://feeds.simplecast.com/4MvgQ73R in your favorite podcast app, and follow us on iTunes, Stitcher, or Google Play Music.Show NotesBluetick.io — Mike's fo...
2020-02-0627 minUI Breakfast: UI/UX Design and Product StrategyEpisode 150: Understanding Product-Market Fit with Derrick ReimerGrowing a SaaS company is such a slow process. How do you know if you're on the right track? Our guest today is Derrick Reimer, a founder of several SaaS companies and a fellow podcaster. You'll learn the story of his previous SaaS product, multiple ways to validate your product idea, and what are the signals that a product-market fit is happening (or not).Download the MP3 audio file: right-click here and choose Save As.Podcast feed: subscribe to https://feeds.simplecast.com/4MvgQ73R in your favorite podcast app, and follow us on iTunes...
2019-11-0845 minUI Breakfast: UI/UX Design and Product StrategyEpisode 144: Product Integrations with Rob WallingIntegrations are a fantastic way of growing your product while providing value to your customers. However, you need to approach them carefully and strategically. Our guest today is Rob Walling, co-founder of MicroConf, TinySeed, and Drip. You'll learn how to use integrations as a customer acquisition channel, and what goes into a successful integration — from making the initial decision to creating support docs and co-marketing opportunities.
Podcast feed: subscribe to https://feeds.simplecast.com/4MvgQ73R in your favorite podcast app, and follow us on iTunes, Stitcher, or Google Play Music.
Show Notes
MicroConf, Ti...
2019-08-1031 min
UI Breakfast: UI/UX Design and Product StrategyEpisode 17: Marketing ChallengesToday we're wrapping up the season with Christopher Hawkins! This episode is all about marketing. We talk about promoting individual podcast episodes, building an email list, and other marketing challenges that all of us face. You'll learn why 60 subscribers is better than zero, and why no product (even the most glorious one) will ever "sell itself." This episode is a huge reminder that everything requires marketing!
Show Notes
Fundamental UI Design — Jane's free course with InVision
Justin Jackson — the most awesome product guy we all admire
Designer News
Inbound.org
Reddit
Product Hunt
Episode 1: From Freelancer to B...
2016-04-2542 min
UI Breakfast: UI/UX Design and Product StrategyEpisode 16: Lessons from GuestsToday Christopher Hawkins shares his favorite stories after recording 40 episodes of Chasing Product. We talk about cash flow in bootstrapped SaaS businesses, the importance of networking, starting small, choosing the right audience, and many other things. You'll find links to all original episodes below.
Show Notes
Episode 26: Long-Term Product Success ft/Tom Rossi
Episode 27: Founder Success Habits w/Dan Martell
Episode 28: Teach Everything You Know w/Nathan Barry
Episode 1: From Freelancer to Bootstrapped Product Launch w/Rob Walling
Build A Better Network: The Third Tier Theory by Chase Reeves
Episode 25: Build Something Small, Build Something Now...
2016-04-2129 min