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Tech means BusinessUCaaS's evolution takes communications centre stageAny organisation lives or dies on its communication abilities. In today's digital-first environment, connecting customers and companies via the channel they're most comfortable with is a critical operational component.With the advent of mature, cloud-based systems, an increasing number of businesses are migrating from on-premise VOIP systems to UCaaS or CCaaS platforms (unified communications as a service, or contact centre as a service).These advanced pieces of software let contacts and collaborations take place seamlessly as the participants shift from voice, to video, to text - even mid-call. But UCaaS means a whole lot more...2024-02-2223 min