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Lufthansa Consulting Aviation TalkEpisode 015 - Bringing Customers Back - Part 2Podcast: Bringing Customers Back - Part 2
Lufthansa Consulting’s aviation experts share their
perspective on the top four trends in customer experience and how they will
matter on the way out of the Covid-19 crisis. What do customers need to regain trust in global
travel in time of the pandemic? What do
they expect in exchange for spending their money?
In this episode, our listeners will find out how
sustainability and personalized offers can be key for aviation stakeholders to
win customers back.
Contact Wolfgang
Bublitz for your copy of the whitepaper: Wolfgang.Bubli...2021-04-2112 minLufthansa Consulting Aviation TalkEpisode 014 - Bringing Customers Back - Part 1Lufthansa Consulting’s aviation
experts share their perspective on the top four trends in customer experience
and how they will matter on the way out of the Covid-19 crisis. What do customers need to regain trust
in global travel in time of the pandemic? What
do they expect in exchange for spending their money?
In this episode, our listeners will find out how
new health and hygiene measures complement the trend of the seamless travel
journey and why both are of utmost importance to succeed in customer experience
in aviation.
Contact Wolfgang
Bublitz for your copy...2021-04-0713 min