Shows
CX Leadership Talks#70 Making CX technology work: Insights from James O'Connor on strategy and leadershipIn this episode of CX Leadership Talks, Nienke Bloem is joined by James O’Connor, one of the early architects of customer experience as a professional discipline.
James brings more than 20 years of experience working at the intersection of customer experience, strategy, operations and technology. He was one of the first CX advisors at Forrester, where he worked closely with CX leaders and executive teams across global organisations. Later, he continued his work in advanced analytics and customer strategy at Bain & Company.
In this conversation, Nienke and James dive deep into a topic many CX lead...
2026-01-2650 minCX Leadership Talks#70 Making CX technology work: Insights from James O'Connor on strategy and leadershipIn this episode of CX Leadership Talks, Nienke Bloem is joined by James O’Connor, one of the early architects of customer experience as a professional discipline.
James brings more than 20 years of experience working at the intersection of customer experience, strategy, operations and technology. He was one of the first CX advisors at Forrester, where he worked closely with CX leaders and executive teams across global organisations. Later, he continued his work in advanced analytics and customer strategy at Bain & Company.
In this conversation, Nienke and James dive deep into a topic many CX lead...
2026-01-2650 min
CX Leadership Talks#68 Envisioning your brilliant 2026: Your guided strategic CX planning sessionHow do you want to lead in 2026?
In this episode of CX Leadership Talks, Nienke Bloem helps CX leaders move from intention to direction. Not by creating a long to-do list, but by making conscious, strategic choices about where to focus.
With 2026 themed as Strategizing CX, this episode is an invitation to slow down, zoom out, and design your year with clarity. Nienke guides you through five must-win battles every CX leader should define for themselves: impact and results, strategy vision and purpose, engagement and cultural change, personal growth and development, and work-life balance and we...
2025-12-2939 minCX Leadership Talks#68 Envisioning your brilliant 2026: Your guided strategic CX planning sessionHow do you want to lead in 2026?
In this episode of CX Leadership Talks, Nienke Bloem helps CX leaders move from intention to direction. Not by creating a long to-do list, but by making conscious, strategic choices about where to focus.
With 2026 themed as Strategizing CX, this episode is an invitation to slow down, zoom out, and design your year with clarity. Nienke guides you through five must-win battles every CX leader should define for themselves: impact and results, strategy vision and purpose, engagement and cultural change, personal growth and development, and work-life balance and we...
2025-12-2939 minCX Leadership Talks#67 Reflection guide for CX leaders: Lessons, wins, and growth from 2025Welcome to a brand new episode of the CX Leadership Talks podcast, hosted by Nienke Bloem! In this very special "Reflection edition for 2025”, Nienke Bloem invites you to slow down, look back, and take stock of your year as a CX leader. She guides you through a thoughtful self-audit, encouraging you to pause, journal, and dig deep into five essential areas: impact and results, strategy and vision, engagement and cultural change, personal growth, and work-life balance.
Drawing on her years of experience mentoring and educating hundreds of CX professionals, Nienke Bloem shares her own reflections and the suc...
2025-12-1552 minCX Leadership Talks#67 Reflection guide for CX leaders: Lessons, wins, and growth from 2025Welcome to a brand new episode of the CX Leadership Talks podcast, hosted by Nienke Bloem! In this very special "Reflection edition for 2025”, Nienke Bloem invites you to slow down, look back, and take stock of your year as a CX leader. She guides you through a thoughtful self-audit, encouraging you to pause, journal, and dig deep into five essential areas: impact and results, strategy and vision, engagement and cultural change, personal growth, and work-life balance.
Drawing on her years of experience mentoring and educating hundreds of CX professionals, Nienke Bloem shares her own reflections and the suc...
2025-12-1552 minCX Leadership Talks#65 Are leaders really as Customer Centric as they think?Welcome to a new episode of CX Leadership Talks!
In this episode, Nienke Bloem CCXP takes you to the International CX Awards in London, where she hosted an evening with more than 450 CX professionals from over 50 countries. Across all those conversations, one theme stood out: the real challenge in CX is leadership engagement.
Not tools.
Not dashboards.
But leadership behavior.
Nienke shares why so many leaders believe they are customer centric while their behavior tells a different story, explains the confronting Bain 80–20 gap, and shows how the Aha moment becomes the st...
2025-11-1725 minCX Leadership Talks#65 Are leaders really as Customer Centric as they think?Welcome to a new episode of CX Leadership Talks!
In this episode, Nienke Bloem CCXP takes you to the International CX Awards in London, where she hosted an evening with more than 450 CX professionals from over 50 countries. Across all those conversations, one theme stood out: the real challenge in CX is leadership engagement.
Not tools.
Not dashboards.
But leadership behavior.
Nienke shares why so many leaders believe they are customer centric while their behavior tells a different story, explains the confronting Bain 80–20 gap, and shows how the Aha moment becomes the st...
2025-11-1725 minCX Leadership Talks#64 Lead your leaders: From judging to joining in CXWelcome to a brand new episode of CX Leadership Talks!
In this episode, Nienke Bloem CCXP shares a personal story from her time at KPN that completely changed how she looked at leadership. A Valentine’s Day blog, a bold email to the CEO, and one big aha moment led her to realise that real CX leadership starts when we stop judging and start joining.
Too often, CX leaders complain that management “doesn’t get it.” But our job isn’t to criticize leaders, it’s to help them lead. Nienke talks about how to bridge that le...
2025-11-0327 minCX Leadership Talks#64 Lead your leaders: From judging to joining in CXWelcome to a brand new episode of CX Leadership Talks!
In this episode, Nienke Bloem CCXP shares a personal story from her time at KPN that completely changed how she looked at leadership. A Valentine’s Day blog, a bold email to the CEO, and one big aha moment led her to realise that real CX leadership starts when we stop judging and start joining.
Too often, CX leaders complain that management “doesn’t get it.” But our job isn’t to criticize leaders, it’s to help them lead. Nienke talks about how to bridge that le...
2025-11-0327 minCX Leadership Talks#63 What if CX leadership was more about heart than KPIs? Five fun CX lessons from Ted LassoWelcome to a brand new episode of CX Leadership Talks!
What if CX leadership was more about heart than KPIs? In this fresh, feel-good episode, your host Nienke Bloem CCXP explores what happens when we swap frameworks and dashboards for belief, curiosity and connection, inspired by none other than Ted Lasso.
From her sunny spot in the south of France, Nienke shares how a cheerful TV coach can teach us five timeless lessons about leadership, culture and courage. Because let’s be honest, too many CX leaders focus on metrics when what really moves people is m...
2025-10-2025 minCX Leadership Talks#63 What if CX leadership was more about heart than KPIs? Five fun CX lessons from Ted LassoWelcome to a brand new episode of CX Leadership Talks!
What if CX leadership was more about heart than KPIs? In this fresh, feel-good episode, your host Nienke Bloem CCXP explores what happens when we swap frameworks and dashboards for belief, curiosity and connection, inspired by none other than Ted Lasso.
From her sunny spot in the south of France, Nienke shares how a cheerful TV coach can teach us five timeless lessons about leadership, culture and courage. Because let’s be honest, too many CX leaders focus on metrics when what really moves people is m...
2025-10-2025 minCX Leadership Talks#62 The FIVE safe zones every cx leader should break out ofWelcome to a brand new episode of CX Leadership Talks!
Too many CX leaders are hired to create change… yet end up playing it safe. Organizations reward dashboards, quick wins, and staying in the background. But as your host: Nienke Bloem reminds her listeners, CX is not about management, it is about leadership.
In this episode of CX Leadership Talks, Nienke shares the five areas where CX leaders play it too safe, and the bold leadership shifts they need to make instead. She explains how leaders can move from being reporters to becoming strategic business par...
2025-10-0622 minCX Leadership Talks#62 The FIVE safe zones every cx leader should break out ofWelcome to a brand new episode of CX Leadership Talks!
Too many CX leaders are hired to create change… yet end up playing it safe. Organizations reward dashboards, quick wins, and staying in the background. But as your host: Nienke Bloem reminds her listeners, CX is not about management, it is about leadership.
In this episode of CX Leadership Talks, Nienke shares the five areas where CX leaders play it too safe, and the bold leadership shifts they need to make instead. She explains how leaders can move from being reporters to becoming strategic business par...
2025-10-0622 minCX Leadership Talks#61 Thin Slicing: How small moments reveal BIG truths in CX and leadershipIn this episode of CX Leadership Talks, Nienke Bloem CCXP MBA explores the fascinating concept of thin slicing, the psychological phenomenon that shows how just a few seconds of behavior can reveal the bigger truth.
From leaders canceling contact center visits to technicians arriving late, from the reviews customers leave online to the culture that lives inside organizations, thin slices are everywhere. And they matter.
Drawing on research by Nalini Ambady, Malcolm Gladwell’s Blink, and her own stories from corporate life, Nienke shows how thin slicing can be used in two powerful ways:
Dri...
2025-09-2232 minCX Leadership Talks#61 Thin Slicing: How small moments reveal BIG truths in CX and leadershipIn this episode of CX Leadership Talks, Nienke Bloem CCXP MBA explores the fascinating concept of thin slicing, the psychological phenomenon that shows how just a few seconds of behavior can reveal the bigger truth.
From leaders canceling contact center visits to technicians arriving late, from the reviews customers leave online to the culture that lives inside organizations, thin slices are everywhere. And they matter.
Drawing on research by Nalini Ambady, Malcolm Gladwell’s Blink, and her own stories from corporate life, Nienke shows how thin slicing can be used in two powerful ways:
Dri...
2025-09-2232 minCX Leadership Talks#59 Why every CX Leader needs a CX Strategy on a pageToo many CX strategies are either far too complex… or don’t exist at all. That’s why in this episode, your host Nienke Bloem, CX educator and speaker, takes you on a journey into one of the most powerful tools you can have as a CX leader: your Strategy on a Page (SOAP).
Your Strategy on a Page is the bridge between vision and execution. Without it, your CX story risks staying a dream. With it, you have a clear, shareable, actionable plan that guides your team and inspires your organization.
In this episode, you’ll...
2025-08-2534 minCX Leadership Talks#59 Why every CX Leader needs a CX Strategy on a pageToo many CX strategies are either far too complex… or don’t exist at all. That’s why in this episode, your host Nienke Bloem, CX educator and speaker, takes you on a journey into one of the most powerful tools you can have as a CX leader: your Strategy on a Page (SOAP).
Your Strategy on a Page is the bridge between vision and execution. Without it, your CX story risks staying a dream. With it, you have a clear, shareable, actionable plan that guides your team and inspires your organization.
In this episode, you’ll...
2025-08-2534 min
The Phoenix FrequenciesEpisode 19 My mother's ring unchainedUnchain my heart, let me be. Unchain my heart, set me free.... Joe Cocker.In this episode, Nienke sheds light on what we want to emulate from our parents and what we can leave behind. On their 61st wedding anniversary, her mother gave her husband back her wedding ring, deliberately. Because she wanted him to receive from a warm hand, not a cold, dead one. Six days later, she passed away. Nienke's father chose to take off his ring too, after she died and asked a goldsmith to create something new from both rings. That sa...
2025-07-1210 min
Gewrichtige GesprekkenRichtlijn toxiciteitsmonitoring, met Noortje van HerwaardenOok in deze aflevering van Gewrichtige Gesprekken doet een nieuw teamlid mee: Mick Baas (Reinier de graaf Ziekenhuis). Samen met Nienke Lesuis neemt hij de nieuwe richtlijn toxiciteitsmonitoring onder de loep. Wat opvalt in deze multidisciplinaire richtlijn: minder in plaats van meer monitoring! Hoe dit allemaal zit vertelt de voorzitter van de richtlijncomissie: reumatoloog & klinisch farmacoloog Noortje van Herwaarden (Sint Maartenskliniek). Tegelijkertijd leren we ook wat haar favoriete snack op het werk is en hoe je veel dingen tegelijk kunt doen.
2025-07-011h 00CX Leadership Talks#56 Becoming the Lovable Star: The warmth & competence advantage in CX LeadershipEver felt your brilliant CX roadmap hit a brick wall of internal resistance? In this solo episode, your host Nienke Bloem reveals why influence inside your organization depends on two human signals - warmth and competence - and how you can dial up both to become the Lovable Star colleagues trust and senior leaders follow.
Inspired by a mountain-top holiday encounter with a servant-hearted hotel owner and a candid leadership lesson from HEMA CEO Saskia Egas Reparaz, Nienke distills the science into 9 practical tips (3 for warmth, 3 for competence, 3 for everyone).
In this episode you’ll le...
2025-06-3033 minCX Leadership Talks#56 Becoming the Lovable Star: The warmth & competence advantage in CX LeadershipEver felt your brilliant CX roadmap hit a brick wall of internal resistance? In this solo episode, your host Nienke Bloem reveals why influence inside your organization depends on two human signals - warmth and competence - and how you can dial up both to become the Lovable Star colleagues trust and senior leaders follow.
Inspired by a mountain-top holiday encounter with a servant-hearted hotel owner and a candid leadership lesson from HEMA CEO Saskia Egas Reparaz, Nienke distills the science into 9 practical tips (3 for warmth, 3 for competence, 3 for everyone).
In this episode you’ll le...
2025-06-3033 min
CX Leadership Talks#55 Talking B2B CX with Adam Dorrell from CustomerGaugeWelcome back to CX Leadership Talks! In a refreshing role reversal, today Nienke Bloem - your host - takes the guest seat, joining host Adam Dorrell for a conversation you don’t want to miss. Known for her infectious energy and practical approach to driving real change, Nienke opens up about what it really means to “spice up” customer experience - hint: it starts with leadership.
Together, Adam and Nienke cut through CX industry jargon and get real about the challenges of building a customer-centric culture, balancing strategy with fast, practical action, and learning to love tough custome...
2025-06-1641 minCX Leadership Talks#55 Talking B2B CX with Adam Dorrell from CustomerGaugeWelcome back to CX Leadership Talks! In a refreshing role reversal, today Nienke Bloem - your host - takes the guest seat, joining host Adam Dorrell for a conversation you don’t want to miss. Known for her infectious energy and practical approach to driving real change, Nienke opens up about what it really means to “spice up” customer experience - hint: it starts with leadership.
Together, Adam and Nienke cut through CX industry jargon and get real about the challenges of building a customer-centric culture, balancing strategy with fast, practical action, and learning to love tough custome...
2025-06-1641 minCX Leadership Talks#54 The CX Boomerang: How to make customers come back for moreWelcome to a fresh episode of CX Leadership Talks, hosted by Nienke Bloem - the international customer experience expert known for her practical wisdom and signature blue dress! In this special “back to basics” episode, Nienke dives deep into the essentials of making your customers come back for more. You’ll get an insider’s look at her new CX Boomerang model - a simple yet powerful framework designed to help you create experiences that are effective, easy, enjoyable, and truly memorable.
Blending
the famous CX model by Forester
timeless research from Daniel Kahneman and
the EPIC moments...
2025-06-0249 minCX Leadership Talks#54 The CX Boomerang: How to make customers come back for moreWelcome to a fresh episode of CX Leadership Talks, hosted by Nienke Bloem - the international customer experience expert known for her practical wisdom and signature blue dress! In this special “back to basics” episode, Nienke dives deep into the essentials of making your customers come back for more. You’ll get an insider’s look at her new CX Boomerang model - a simple yet powerful framework designed to help you create experiences that are effective, easy, enjoyable, and truly memorable.
Blending
the famous CX model by Forester
timeless research from Daniel Kahneman and
the EPIC moments...
2025-06-0249 min
The Phoenix FrequenciesEpisode 14 Part 1 When East meets West from the HeartNienke and Guru Lama met each other through the TEDx Fiesole event and instantly noticed that they both serve through frequencies. From that moment, they stayed in touch. Nienke and the Monk had a long conversation that Nienke made into several episodes op the Phoenix Frequencies Podcasts. Guru Lama often gets the question 'What religion are you from? He answers with a smile: Our religion is compassion.He followed his soul's mission, his Karma, as he left his successful professional life to embark on a path of healing and spirituality. Since childhood, he possessed an extraordinary ability to...
2025-05-2910 min
Gewrichtige GesprekkenM. Sjögren, met Sofie BloklandDe eerste aflevering van seizoen is een feit! En dit seizoen verwelkomen we naast nieuwe gasten ook 2 nieuwe interviewers met in deze aflevering naast Nienke Lesuis ook aios reumatologie Liu Liu (LUMC).Seizoen 3 trappen we af met jonge klare reumatoloog Sofie Blokland (ZGT). Zoals dat gaat belandde ze per toeval in het Sjögren onderzoek. Vier jaar lang pipetteren schrok haar niet af, en nog steeds heeft ze een grote passie voor deze patiëntengroep én translationeel onderzoek. De door zo geliefde rust & ruimte vindt ze nu in Twente, maar ook voor opzwepende samba moet je bij haa...
2025-05-2055 minCX Leadership Talks#53 AI stole my book (and turned it into a podcast)You’re probably expecting to hear Nienke’s familiar voice in this episode - but not today. Surprise! This episode was not recorded by Nienke. In fact… it wasn’t recorded by a human at all.
While Nienke was in Singapore, diving deep into all things Artificial Intelligence - from chatbots to content creation, from productivity boosters to playful creativity - something unexpected happened. AI got its hands on her book CX is a Pilgrimage… and decided to make a podcast about it.
Meet Notbook LM: the AI behind this unusual episode. It read the book, proc...
2025-05-1922 minCX Leadership Talks#53 AI stole my book (and turned it into a podcast)You’re probably expecting to hear Nienke’s familiar voice in this episode - but not today. Surprise! This episode was not recorded by Nienke. In fact… it wasn’t recorded by a human at all.
While Nienke was in Singapore, diving deep into all things Artificial Intelligence - from chatbots to content creation, from productivity boosters to playful creativity - something unexpected happened. AI got its hands on her book CX is a Pilgrimage… and decided to make a podcast about it.
Meet Notbook LM: the AI behind this unusual episode. It read the book, proc...
2025-05-1922 min
Aligned Freedom Business & Life by Digital Nomads Daily136: When your freedom lifestyle no longer feels free with Nienke NinaWhat happens when the freedom lifestyle you've built your entire identity around suddenly doesn't feel freeing anymore?In this raw and vulnerable episode, Nienke Nina shares her journey through an identity crisis after five years as a digital nomad, settling down, falling in love, and questioning everything she built her brand on.She dives deep into what creating true freedom really means beyond the Instagram highlights, and introduces a fresh vision for the podcast focused on freedom sensations and aligned expressions in business and life.Support the show
2025-05-0523 minCX Leadership Talks#52 Why every CX leader needs a mentor (Yes, even YOU!)Welcome to a new solo episode of CX Leadership Talks!
Today, Nienke Bloem CCXP dives into a topic that can transform your CX leadership journey: mentorship.
With over 53 CX leaders mentored since 2020 through her Masterminds and individual mentoring programs, Nienke shares why having a mentor is not a luxury, but a real accelerator for your success as a CX leader, expert, or consultant.
In this episode, you’ll learn:
Why mentoring isn’t about fixing you - it’s about expanding you
What can go wrong when you don't have a mentor
How a...
2025-05-0527 minCX Leadership Talks#52 Why every CX leader needs a mentor (Yes, even YOU!)Welcome to a new solo episode of CX Leadership Talks!
Today, Nienke Bloem CCXP dives into a topic that can transform your CX leadership journey: mentorship.
With over 53 CX leaders mentored since 2020 through her Masterminds and individual mentoring programs, Nienke shares why having a mentor is not a luxury, but a real accelerator for your success as a CX leader, expert, or consultant.
In this episode, you’ll learn:
Why mentoring isn’t about fixing you - it’s about expanding you
What can go wrong when you don't have a mentor
How a...
2025-05-0527 min
Gewrichtige GesprekkenImmuungerelateerde bijwerkingen van checkpoint inhibitors, met Karen VisserAls reumatologen hebben we er steeds vaker mee te maken, bijwerkingen van checkpoint inhibitors. Voor Gewrichtige Gesprekken (laatste aflevering van seizoen 2!) spraken Nienke Lesuis en Caroline Aalbers met Karen Visser, reumatoloog en mede-auteur van het EULAR points to consider artikel over dit onderwerp. Naast een overview van het artikel krijg je ook uitleg over de achtergrond van deze groep aandoeningen en praktische tips voor in de spreekkamer. En mocht je je afvragen wat Karen in haar vrije tijd doet, vooral ook even luisteren naar de Duivelse Dilemma's!
2025-04-1559 minCX Leadership Talks#50: What Harvard professors, Zappos, Minnie Mouse & a terrible course taught me (that you can use to grow as a CX leader)In episode 50 of the CX Leadership Talks podcast, Nienke Bloem celebrates this milestone moment by taking you on a personal and powerful journey through her CX education experiences.
She shares the lowlight that started it all - a disappointing CX course in London - and how that frustration became the spark to build her own CX training programs. From there, she reflects on seven key learning experiences that shaped her leadership, including:
✨ A behind-the-scenes tour at Zappos and their legendary employee culture
✨ Learning CX magic at the Disney Institute (yes, there were Minnie ears!)
...
2025-04-0723 minCX Leadership Talks#50: What Harvard professors, Zappos, Minnie Mouse & a terrible course taught me (that you can use to grow as a CX leader)In episode 50 of the CX Leadership Talks podcast, Nienke Bloem celebrates this milestone moment by taking you on a personal and powerful journey through her CX education experiences.
She shares the lowlight that started it all - a disappointing CX course in London - and how that frustration became the spark to build her own CX training programs. From there, she reflects on seven key learning experiences that shaped her leadership, including:
✨ A behind-the-scenes tour at Zappos and their legendary employee culture
✨ Learning CX magic at the Disney Institute (yes, there were Minnie ears!)
...
2025-04-0723 min
The Phoenix FrequenciesEpisode 9 Getting your real voice out into the worldToday, exactly five years ago, in the first week of the total COVID Lockdown, Nienke started her 25 sessions of radiation therapy—a team collaboration to freeze the brain tumour growth. Everything has changed since. But this year, a friend reminded her of this five-year win. This year, it wasn't part of her life anymore, and thát was worth an even bigger celebration. Nienke imprinted herself for years, TEDx coaching wasn't her strength anymore, despite the hundreds she supported to the red dot. But when she was asked to support a large TEDx event in Italy in May...
2025-03-2408 minCX Leadership Talks#47 How to get your organization to feel the urgency of CXIn this week's episode of CX Leadership Talks, host Nienke Bloem dives into a critical challenge for CX leaders: how to create a true sense of urgency around customer experience (CX). Without urgency, even the best CX strategies can stall.
Through her journey with KPN and her work with clients, Nienke shares how organizations - commercial or governmental - can prioritize CX more effectively. She introduces the "CX Time Trap", explaining why CX is often seen as important but not urgent, and provides a mini-formula to help leaders break through this perception. By aligning data with emotion and busin...
2025-03-1020 minCX Leadership Talks#47 How to get your organization to feel the urgency of CXIn this week's episode of CX Leadership Talks, host Nienke Bloem dives into a critical challenge for CX leaders: how to create a true sense of urgency around customer experience (CX). Without urgency, even the best CX strategies can stall.
Through her journey with KPN and her work with clients, Nienke shares how organizations - commercial or governmental - can prioritize CX more effectively. She introduces the "CX Time Trap", explaining why CX is often seen as important but not urgent, and provides a mini-formula to help leaders break through this perception. By aligning data with emotion and busin...
2025-03-1020 minCX Leadership Talks#46 Communicate CX concepts with impact, using the CLEAR methodWelcome to a new episode of CX Leadership Talks! The podcast for CX leaders that want to spice up their leadership.
In this week’s special edition, your host, Nienke Bloem CCXP, introduces her innovative CLEAR method designed to help CX leaders make complex customer experience concepts clear. Nienke tackles one of the biggest frustrations in the industry: how to make sure that stakeholders truly understand and act on CX concepts and methods.
Discover how to transform abstract ideas into actionable insights through concrete examples, simple language, and inspiring stories. This episode is packed with pr...
2025-03-0430 minCX Leadership Talks#44 The Dunning–Kruger effect: The blind spot holding your CX strategy backWelcome back to CX Leadership Talks! The podcast for CX leaders eager to elevate their leadership game.
In this engaging episode, your host Nienke Bloem dives into the complex yet fascinating world of the Dunning Kruger effect and its impact on customer experience leadership.
Discover how overconfident leaders may unknowingly harm CX efforts and learn the essential strategies to recognize and combat this cognitive bias. Nienke shares insightful red flags, real-life stories, and actionable steps to help organizations mirror reality, highlight best in class, and encourage self-reflection.
Whether you're looking to drive meaningful...
2025-02-1022 minCX Leadership Talks# 41 Set yourself up for success as a CX leader - A guided practice to envision a brilliant 2025Welcome to CX Leadership Talks, the podcast for customer experience leaders who are driving change, delivering results, and finding balance in their professional and personal lives.
In this final episode of 2024—and the 41st episode of this podcast—we’re turning our attention to the future. Join Nienke Bloem, global CX speaker and mentor, as she guides you through a powerful planning process to make 2025 your best year yet.
With her signature mix of practical insights, thought-provoking questions, and a touch of humor, Nienke will help you set meaningful goals, identify the steps to achieve them...
2024-12-3041 min
Nienke Bespreekt HET14. Seks na Kanker: Hoe Dan?In deze aflevering van ‘Nienke Bespreekt HET!’ duik ik in een onderwerp dat vaak onbesproken blijft: hoe pak je je seksleven weer op na kanker? Ik bespreek de uitdagingen, zoals lichamelijke veranderingen, onzekerheid en communicatie met je partner, en geef praktische tips om weer verbinding te maken met jezelf en je geliefde. Of je nu nog twijfelt over de eerste stap of zoekt naar manieren om intiem te blijven, deze aflevering biedt herkenning en handvatten om je liefdesleven na kanker opnieuw vorm te geven. Veel luisterplezier!
BLOG
Naast deze podcast, schrijf ik ook regelmatig blogs. Klik...
2024-12-1011 minCX Leadership Talks#39 Understanding budget dynamics for CX leadersWelcome to another episode of CX Leadership Talks with your host, Nienke Bloem. In this episode, Nienke delves into the critical topic of budget management for customer experience (CX) leaders. Emphasizing that a solid budget is essential for impactful results, Nienke offers insights on how CX leaders can navigate the budgeting process effectively to ensure success in their initiatives.
Key highlights include:
Understanding budget needs: Nienke stresses the importance of anticipating budget requirements not just for the coming year, but for the next three years. This strategic foresight can help position CX leaders to secure necessary...
2024-12-0225 minCX Leadership Talks#39 Understanding budget dynamics for CX leadersWelcome to another episode of CX Leadership Talks with your host, Nienke Bloem. In this episode, Nienke delves into the critical topic of budget management for customer experience (CX) leaders. Emphasizing that a solid budget is essential for impactful results, Nienke offers insights on how CX leaders can navigate the budgeting process effectively to ensure success in their initiatives.
Key highlights include:
Understanding budget needs: Nienke stresses the importance of anticipating budget requirements not just for the coming year, but for the next three years. This strategic foresight can help position CX leaders to secure necessary...
2024-12-0225 min
Nienke Bespreekt HET13. Hoe baarmoederhalskanker je seksleven beïnvloedt: Tips van verpleegkundig specialist Ankie KrolIn deze aflevering van ‘Nienke Bespreekt HET!’ praat ik met verpleegkundig specialist Ankie Krol, die vrouwen met baarmoederhalskanker begeleidt op hun weg naar herstel. Samen duiken we in de impact van deze diagnose op je relatie en seksualiteit, en bespreken we waarom het zo belangrijk is om deze onderwerpen bespreekbaar te maken. Met haar unieke combinatie van expertise en openheid deelt Ankie inzichten die vrouwen én hun partners kunnen helpen om weer verbinding en intimiteit te vinden. Veel luisterplezier!
BLOG
Naast deze podcast, schrijf ik ook regelmatig blogs. Klik hier kunt voor de blogs.
DIS...
2024-11-2637 min
Gewrichtige GesprekkenDiagnostiek en behandeling reuscelarteriitis, met Liesbeth BrouwerSinds vorig jaar hebben we in Nederland de Richtlijn voor de diagnostiek en behandeling reuscelarteriitis (RCA). Voor Gewrichtige Gesprekken spraken @nienke Lesuis en @Caroline Aalbers met de voorzitter van de richtlijn commissie: @Liesbeth Brouwer, internist-reumatoloog in het @UMCG. Naast een overview van de richtlijn krijg je ook praktische tips voor in de spreekkamer en hoor je hoe Liesbeth onze duivelse dilemma’s pareert!Luister de podcast via de bekende podcast platforms!
2024-11-1248 min
Nienke Bespreekt HET12. Het Kanker Taboe Doorbreken: Een Gesprek met Verpleegkundig Specialist Barbara HarterinkIn deze aflevering van 'Nienke Bespreekt HET!' ga ik in gesprek met Barbara Harterink, verpleegkundig specialist oncologie én consulent seksuele gezondheid.
Barbara geeft vanuit haar professie veel praktische tips en waardevolle adviezen. Wederom het luisteren zeker waard.
Veel luisterplezier!
BLOG
Naast deze podcast, schrijf ik ook regelmatig blogs. Klik hier kunt voor de blogs.
DISCLAIMER “Nienke Bespreekt HET!”
Bij deze podcast krijgt Nienke of een gast het podium om te spreken vanuit zijn of haar expertise of ervaring over kanker. Dat betekent niet dat dit altijd overe...
2024-11-1238 minCX Leadership Talks#37 Why a call to action drives true change beyond words in CXWelcome back to another episode of CX Leadership Talks with your host, Nienke Bloem. In this episode, we dive into the art and science of crafting powerful calls to action within your CX leadership journey. As Nienke shares her recent experiences from a trip to the USA, she draws a parallel between the barrage of roadside election signs and the noisy environment within organizations, where employees are bombarded with calls to action daily.
This episode concludes her series on CX stories, emphasizing the importance of ending your CX narrative with clear, impactful calls to action that drive...
2024-11-0413 minCX Leadership Talks#37 Why a call to action drives true change beyond words in CXWelcome back to another episode of CX Leadership Talks with your host, Nienke Bloem. In this episode, we dive into the art and science of crafting powerful calls to action within your CX leadership journey. As Nienke shares her recent experiences from a trip to the USA, she draws a parallel between the barrage of roadside election signs and the noisy environment within organizations, where employees are bombarded with calls to action daily.
This episode concludes her series on CX stories, emphasizing the importance of ending your CX narrative with clear, impactful calls to action that drive...
2024-11-0413 min
Nienke Bespreekt HET11. Als Kanker je Relatie Binnendringt - In gesprek met relatiebegeleider Chris ZwerverIn deze aflevering van 'Nienke Bespreekt HET!' ga ik in gesprek met Chris Zwerver, die zichzelf liever relatiebegeleider bij kanker noemt dan relatietherapeut. Hij deelt zijn expertise over hoe kanker als een vreemdganger een relatie kan binnendringen en het delicate evenwicht tussen partners kan verstoren. We bespreken openhartig hoe stellen kunnen navigeren door deze uitdagende periode, welke impact de ziekte heeft op beide partners, en hoe je als koppel je verbinding kunt behouden wanneer kanker jullie leven op zijn kop zet. Een waardevol gesprek voor iedereen die direct of indirect met deze situatie te maken heeft.
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2024-11-0439 min
Nienke Bespreekt HET10. Borstkanker en Bestraling: Wat Bestraling met je Seksleven Doet!In deze aflevering van ‘Nienke Bespreekt HET!’ duiken we in de impact van bestraling op je liefdesleven, een onderwerp waar vaak weinig over wordt gesproken. Van intense vermoeidheid tot veranderingen in huid en gevoeligheid, de gevolgen kunnen intieme momenten en zelfvertrouwen behoorlijk beïnvloeden. Ik bespreek wat dit fysiek en emotioneel betekent, en geef tips om met deze uitdagingen om te gaan. Luister mee en ontdek hoe je stap voor stap kunt blijven genieten van intimiteit.
GRATIS
Heb je vragen, opmerkingen of wil je gewoon een virtueel kopje thee met me drinken? Stuur me ee...
2024-10-2909 minCX Leadership Talks#36 Crafting impactful CX Stories: Four types of personal narrativesIn this captivating episode of CX Leadership Talks, your host Nienke Bloem explores the art of storytelling as a powerful tool for enhancing customer experience (CX) and leadership. Drawing on her extensive experience and insights, Nienke emphasizes the importance of viewing customer experience as a marathon rather than a sprint. She guides listeners through the process of crafting impactful change narratives, highlighting the indispensable role of personal stories in making presentations memorable and effective.
Listeners will learn about four types of personal stories - ranging from personal customer experiences to personal interests - that can elevate a...
2024-10-2833 minCX Leadership Talks#36 Crafting impactful CX Stories: Four types of personal narrativesIn this captivating episode of CX Leadership Talks, your host Nienke Bloem explores the art of storytelling as a powerful tool for enhancing customer experience (CX) and leadership. Drawing on her extensive experience and insights, Nienke emphasizes the importance of viewing customer experience as a marathon rather than a sprint. She guides listeners through the process of crafting impactful change narratives, highlighting the indispensable role of personal stories in making presentations memorable and effective.
Listeners will learn about four types of personal stories - ranging from personal customer experiences to personal interests - that can elevate a...
2024-10-2833 minCX Leadership Talks#35 From CX Story Blueprint to impact: Crafting your CX leadership change narrativeWelcome to a new episode of CX Leadership Talks, where Nienke Bloem CCXP helps CX leaders enhance their leadership abilities. This episode focuses on crafting compelling CX stories - a cornerstone for any CX leader's influence and impact. Nienke highlights the importance of a well-structured change narrative, sharing her own experiences and insights from her CX leadership journey.
She introduces the "CX Story Blueprint", detailing its four key components: a personal element, a sense of urgency, a CX strategy, and a call to action. Nienke emphasizes that each component is crucial for engaging audiences and driving change w...
2024-10-2122 minCX Leadership Talks#35 From CX Story Blueprint to impact: Crafting your CX leadership change narrativeWelcome to a new episode of CX Leadership Talks, where Nienke Bloem CCXP helps CX leaders enhance their leadership abilities. This episode focuses on crafting compelling CX stories - a cornerstone for any CX leader's influence and impact. Nienke highlights the importance of a well-structured change narrative, sharing her own experiences and insights from her CX leadership journey.
She introduces the "CX Story Blueprint", detailing its four key components: a personal element, a sense of urgency, a CX strategy, and a call to action. Nienke emphasizes that each component is crucial for engaging audiences and driving change w...
2024-10-2122 minCX Leadership Talks#34 Discover why becoming the CRO is essential for your CX story's successWelcome to another insightful episode of the CX Leadership Talks podcast with your host, Nienke Bloem CCXP. This week, we're diving deep into the world of CX stories, a fundamental tool for any CX leader aiming to make a significant impact. Over the next four weeks, we'll explore the 'why,' 'how,' and 'what' of crafting and delivering compelling CX narratives.
This week's episode is all about embracing your role as the Chief Reminder Officer, a pivotal yet unsung role in ensuring your customer experience strategy resonates across your organization. Join Nienke as she shares her j...
2024-10-1420 minCX Leadership Talks#32 Nine powerful and practical ideas to celebrate and engage the organization on Global CX DayWelcome to another new episode of "CX Leadership Talks"! Join host Nienke Bloem, while she dives into the vibrant world of Global CX Day. This episode is packed with insights, strategies, and nine powerful and practical ideas on how to use this special day (or create your own special Customer Day) to boost customer-centricity within your organization and spice up your CX Leadership.
Now, you’re eager for more ideas and detailed strategies. That’s why you should definitely listen, as Nienke takes you along the journey of leveraging global CX Day. From ideation to evaluation, this epis...
2024-09-2340 minCX Leadership Talks#32 Nine powerful and practical ideas to celebrate and engage the organization on Global CX DayWelcome to another new episode of "CX Leadership Talks"! Join host Nienke Bloem, while she dives into the vibrant world of Global CX Day. This episode is packed with insights, strategies, and nine powerful and practical ideas on how to use this special day (or create your own special Customer Day) to boost customer-centricity within your organization and spice up your CX Leadership.
Now, you’re eager for more ideas and detailed strategies. That’s why you should definitely listen, as Nienke takes you along the journey of leveraging global CX Day. From ideation to evaluation, this epis...
2024-09-2340 min
Nienke Bespreekt HET3. Seks en Kanker: Hoe Werkt Het Eigenlijk?In deze aflevering duikt Nienke dieper in de wereld van seks en intimiteit na kanker. Ze legt uit hoe seksueel verlangen echt werkt (hint: niet zo spontaan als je denkt!) en gebruikt het Quantum Model om opwinding en orgasmes te beschrijven.Interessant: zelfs vrouwen krijgen een soort 'erectie'! 🤯Ze bespreekt ook hoe kanker en behandelingen invloed kunnen hebben op je seksleven. Denk aan vervelende bijwerkingen als misselijkheid en vermoeidheid. Maar geen zorgen, Nienk geeft ook praktische tips om hier mee om te gaan.Oh, en wist je dat je grootste seksorgaan tussen je ore...
2024-09-0310 min
Nienke Bespreekt HET2. Wat Niemand Je Vertelt Over Kanker En Je Seksleven!In deze aflevering van "Nienke Bespreekt HET" duiken we in een onderwerp dat vaak over het hoofd wordt gezien: de invloed van kanker op je seksleven. Na een kankerdiagnose draait alles om overleven, maar wat gebeurt er daarna met je intimiteit en seksualiteit? Nienke bespreekt openhartig de fysieke en emotionele veranderingen die kunnen optreden en hoe deze je relatie, zelfbeeld en seksuele ervaringen beïnvloeden. Ook geeft ze tips om hiermee om te gaan en benadrukt ze het belang van communicatie, zowel met je partner als met zorgprofessionals. Luister mee en ontdek dat je niet alleen bent in deze e...
2024-09-0316 min
Nienke Bespreekt HET1. Kanker, Seks en Alles ErtusseninHoi luisteraars! Welkom bij de allereerste aflevering van "Nienke Bespreekt HET". Ik ben Nienke Dekkinga, en in deze podcast ga ik geen enkel onderwerp uit de weg als het gaat om kanker, zelfbeeld, relaties én seksualiteit. Ja, je hoort het goed - we gaan HET gewoon bespreken!
In deze aflevering vertel ik jullie waarom ik deze podcast ben begonnen (spoiler: de cijfers liegen er niet om) en krijg je een kijkje in wie ik ben. Verwacht geen saaie monoloog, maar een eerlijk gesprek over waarom het zo belangrijk is om over seks en intimiteit te praten als j...
2024-09-0310 min
Nienke Bespreekt HETTrailer van de podcast Nienke Bespreekt HET!3 september komen de eerste afleveringen online. Stay tuned!Welkom bij "Nienke Bespreekt HET," dé podcast waarin Nienke Dekkinga belangrijke gesprekken voert over seksualiteit en kanker. In deze serie richten we ons op een vaak onderbelicht maar cruciaal onderwerp: seksuele problematiek bij vrouwen die te maken hebben (gehad) met kanker.
Waarom is dit zo essentieel? Seksualiteit is een belangrijk onderdeel van de kwaliteit van leven, en wanneer kanker in beeld komt, kan dit op verschillende niveaus worden aangetast. Toch blijft de aandacht voor dit onderwerp in het medische veld vaak beperkt. Met de juiste informatie, begeleiding, e...
2024-08-2400 min
Aligned Freedom Business & Life by Digital Nomads Daily134: Why Your Freedom Business Doesn’t Feel Like Freedom with Nienke NinaDoes entrepreneurship really equal freedom? Or are you feeling slightly overwhelmed and do you have no clue how to find more freedom in your entrepreneur life?In this episode, Nienke Nina shared her journey of aligning your values, goals and capacity with your business so your business feels like freedom and not a cage. She also shared how to overcome daily common challenges and how to find more joy in entrepreneurship. Whether you're starting a side hustle, transitioning from corporate life to remote work, or refining your existing business, Nienke Nina has 5+ years of experience and shares...
2024-06-2222 minCX Leadership Talks#23 Exclusive Insights: 7 Key Learnings from CX Leaders Advance 2024 with Nienke BloemWelcome to an insightful episode of CX Leadership Talks! Join host Nienke Bloem as she shares 7 key learnings from the CX Leaders Advance 2024 event in Denver (April 30 - May 2). From diving deep into data to embracing AI opportunities, Nienke provides valuable insights for CX leaders looking to enhance their practice.
Her seven most important take aways:
Dive deep into the world of data. Build your web of data and link your CX metrics to those metrics that are of importance to the business. Thanks for this wisdom Roxana (Roxie) Strohmenger, CCXP.
Have your AI Strategic plan a...
2024-05-2924 minCX Leadership Talks#23 Exclusive Insights: 7 Key Learnings from CX Leaders Advance 2024 with Nienke BloemWelcome to an insightful episode of CX Leadership Talks! Join host Nienke Bloem as she shares 7 key learnings from the CX Leaders Advance 2024 event in Denver (April 30 - May 2). From diving deep into data to embracing AI opportunities, Nienke provides valuable insights for CX leaders looking to enhance their practice.
Her seven most important take aways:
Dive deep into the world of data. Build your web of data and link your CX metrics to those metrics that are of importance to the business. Thanks for this wisdom Roxana (Roxie) Strohmenger, CCXP.
Have your AI Strategic plan a...
2024-05-2924 min
The Queencast met Nienke Thurlings#93 Nienke Gottenbos: wat jouw poep zegt over je gezondheidEr wordt weleens gezegd dat je darmen je tweede hersenen zijn, omdat je darmflora van grote invloed is op je hormonale gezondheid. Als er in je darmen iets niet goed zit, gaat het vaak op ook op andere vlakken van je leven niet lekker. Je kunt je daardoor bijvoorbeeld gestrest of depressief voelen, je minder goed concentreren of slecht slapen. In deze aflevering van The Queencast vertelt 'poepdokter' Nienke Gottenbos alles wat jij moet weten over een goede darmflora én goede gezondheid in het algemeen. Nienke Gottenbos is darmfloratherapeut en voedingskundige. Ze heeft al meer dan 15 jaar ee...
2024-05-211h 42
CX Leadership Talks#22 Game On! Spice up your CX Workshops with gamification – and everything you want to know about the Customer Experience Game with Babs AsselbergsWelcome to the latest episode of CX Leadership Talks! The podcast where CX leaders come to level up their leadership game.
Join host Nienke Bloem as she sits down with guest Babs Asselbergs to discuss the power of gamification in customer experience. Discover how they designed an engaging board game together that's taken the CX world by storm, and find out how it's breaking down silos and enhancing teamwork for organizations worldwide.
Tune in to uncover the impact and adaptation of The Customer Experience Game in the ever-changing business landscape, and gain insights into the...
2024-05-1339 min
Aligned Freedom Business & Life by Digital Nomads Daily127: Being vs Doing – 3 Powerful Ways To Get in Flow for Nomadic Entrepreneurs with Nienke NinaIn this episode of the Digital Nomads Daily podcast, Nienke Nina talks about a topic she's personally experienced: the balance between doing mode and being mode in entrepreneurship. Drawing from her own journey of rebuilding her business and the conversations she's had with fellow nomadic entrepreneurs, she explores the importance of slowing down, embracing being mode, and giving yourself the gift of just being.🔥Differences between "doing mode" and "being mode"🔥Practical strategies for incorporating more "being" moments🔥Setting realistic expectations and focusing on progress over perfection🔥Connecting with a supportive community for motivation
2024-05-0625 minCX Leadership Talks#20 Three ways to put System 2 Thinking into practical use for CX LeadershipWelcome to CX Leadership Talks, where we dive deep into the world of customer experience management and leadership. In this episode, our host Nienke Bloem reflects on a crucial aspect of decision-making – the interplay between conscious and unconscious thinking.
Because do you also sometimes live on the automatic pilot? And in our CX leadership roles, we can miss out. So… Drawing insights from Daniel Kahneman's work on System 1 and System 2 thinking, Nienke shares real-life examples and practical tips for CX leaders to cultivate a more conscious approach to decision-making.
Nienke highlights three compelling examples from her...
2024-04-2919 min
The Phoenix FrequenciesEpisode 18 I married......Marriage, tie the knot, or trouwen in Dutch, isn't something you do overnight. You gain trust first.The same is true with the marriage between the higher masculine and the higher feminine expressions within yourself. Before you tie the knot, you explore what works and what needs working on. You check this in a relationship, and it works to check in with these expressions, too. In normal, day-to-day life, you can become conscious about your response and realise you have the freedom to choose how to express yourself. You can pick what drains you a...
2024-04-2906 minCX Leadership Talks#20 Three ways to put System 2 Thinking into practical use for CX LeadershipWelcome to CX Leadership Talks, where we dive deep into the world of customer experience management and leadership. In this episode, our host Nienke Bloem reflects on a crucial aspect of decision-making – the interplay between conscious and unconscious thinking.
Because do you also sometimes live on the automatic pilot? And in our CX leadership roles, we can miss out. So… Drawing insights from Daniel Kahneman's work on System 1 and System 2 thinking, Nienke shares real-life examples and practical tips for CX leaders to cultivate a more conscious approach to decision-making.
Nienke highlights three compelling examples from her...
2024-04-2919 minCX Leadership Talks#19 Nine tips for driving impact through Closing the LoopWelcome back to the CX Leadership Talk podcast. In this episode, your host Nienke Bloem digs deep into the topic of ‘Closing the Loop’ in customer experience management. Drawing from her recent experiences, Nienke shares 9 insightful suggestions to boost your closing the loop program, from co-creation sessions and individual feedback research to risk management and reporting on customer feedback improvements.
Through engaging and practical tips, Nienke emphasizes the importance of investing in the outer and inner loops to enhance customer experiences. This episode provides a comprehensive exploration of the challenges, strategies, and practical actions related to the clos...
2024-04-2224 minCX Leadership Talks#19 Nine tips for driving impact through Closing the LoopWelcome back to the CX Leadership Talk podcast. In this episode, your host Nienke Bloem digs deep into the topic of ‘Closing the Loop’ in customer experience management. Drawing from her recent experiences, Nienke shares 9 insightful suggestions to boost your closing the loop program, from co-creation sessions and individual feedback research to risk management and reporting on customer feedback improvements.
Through engaging and practical tips, Nienke emphasizes the importance of investing in the outer and inner loops to enhance customer experiences. This episode provides a comprehensive exploration of the challenges, strategies, and practical actions related to the clos...
2024-04-2224 minCX Leadership Talks#13 Avoid these 5 mistakes in your CX Storytelling journeyWelcome to the CX Leadership Talks, the podcast that delves deep into the world of customer experience leadership. In this episode, Nienke Bloem shares her personal experience and insights into crafting a compelling CX story.
What is a CX story? With an attractive CX story you show the why, how and what of the CX transformation you want to realize. A good CX story keeps your audience listening attentively and wanting to know more. It is this story that you can tell time and time again, that really helps the audience understand what your CX m...
2024-03-1124 min
Aligned Freedom Business & Life by Digital Nomads Daily123: Taghazout Workation Reflections & Embracing my Balanced Nomadic Life with Nienke NinaWe’re finally back from a short workation! In this episode, I'm giving a little life update and sharing personal anecdotes about slow-madding and the concept of workation. This episode is all about the benefits of taking a step back from constant nomading, finding more personal connections with your business, and creating new routines. You'll learn the importance of making genuine connections beyond business needs and discover an exercise that's been a game-changer for maintaining self-esteem.Join me for an insightful talk about redesigning your lifestyle for more freedom and fulfillment.🔥 Redesigning your nomadic lifes...
2024-03-1122 minCX Leadership Talks#10 Navigating the Year of the Wood Dragon: Education, Growth, and CX Leadership ChoicesIn this episode, Nienke Bloem discusses the significance of the year of the wood dragon in relation to transformative energy, authority, and dignity, particularly for CX leaders.
She shares her personal experiences with education and growth both as an employee in corporate organizations and as an entrepreneur. Nienke highlights the importance of strategic education planning and outlines key questions for listeners to consider to identify growth opportunities.
She also provides insights into her own educational journey and plans for the year. Nienke encourages listeners to dream bigger, do bigger, and be bigger in the year...
2024-01-3026 min
Aligned Freedom Business & Life by Digital Nomads Daily121: Design & Build Your Digital Nomad Life in 2024 Intentionally with Nienke NinaIn this episode of the Digital Nomads Daily Podcast, Nienke Nina talks about the importance of being mindful and purposeful in designing a nomad lifestyle that aligns with one's goals and needs. Nienke Nina shares personal anecdotes and insights, offering listeners relatable experiences and practical advice for the upcoming year. Tune in to this inspiring and insightful episode to gain valuable perspectives and practical tips for living a fulfilling digital nomad lifestyle.🔥Finding your purpose and nurturing your well-being🔥Designing a mindful digital nomad lifestyle🔥S...
2024-01-0828 min
Aligned Freedom Business & Life by Digital Nomads Daily120: Reflections from Minoma Festival 2023 for Mindful Nomads with Nienke NinaIn this episode, Nienke Nina shares her experiences and insights from attending the Minoma Festival, a retreat focused on personal and professional growth for nomadic entrepreneurs. She highlights the importance of creating space and joining community events to connect with like-minded individuals and explore personal transformations. Nina also discusses the power of consuming content and emphasizes the value of community and co-creation in the digital nomad lifestyle.This episode will help you embrace your transformations, overcome limiting beliefs, and find balance between work and personal life. Tune in to gain inspiration and motivation to prioritize...
2023-11-2125 minCX Leadership Talks#7 The huge opportunities of Leadership Events for you as a CX professionalWelcome to the latest episode of CX Leadership Talks with me, Nienke Bloem. I apologize for the hiatus between episodes, as I took a much-needed break. But I'm back now, and today's episode is a must-listen for CX leaders.
We're going to dive into the world of leadership retreats and why they are such valuable opportunities for CX professionals. We'll explore the different types of events, the benefits of attending, and practical tips for making the most out of these gatherings.
I'll also share my own experiences as a speaker and organizer at such events...
2023-10-2926 min
Aligned Freedom Business & Life by Digital Nomads Daily117: How Outsourcing Boosted My Potential, Growth, and Freedom with Nienke NinaIn this episode, Nienke Nina shares her experience and insights on how outsourcing can boost growth and freedom in your business. She discusses the benefits of outsourcing, the key mindsets for successful outsourcing, and practical tips for getting started. Whether you're a freelancer or a business owner, you'll learn how to optimize your time, increase productivity, and create a more fulfilling work-life balance. Tune in to discover the secrets of successful outsourcing and start building your dream business with more freedom today.🔥How to effectively outsource🔥The power of outsourcing🔥Taking calculated...
2023-10-2339 min
The Phoenix FrequenciesEpisode 2 Being the eye of the stormBeing the eye of storms in life Nienke saw that as a strength for a long time....After the first Phoenix Frequencies went live, Nienke got many requests to share her background and the drive behind this podcast. From a very young age, Nienke learned it was rewarding to look after others. No wonder she became a nurse. The quality of listening to others, empathy and staying calm became attractive to others. Supporting others became a pattern in Nienke's life. Until a benign brain tumour showed her a different path. Only a full stop made...
2023-10-1616 min
Aligned Freedom Business & Life by Digital Nomads Daily115: How to Choose a Marketing Strategy That Doesn’t Burn You Out with Digital Nomad Nienke NinaIn this episode, Nienke Nina discusses how to choose a marketing strategy that won't leave you feeling burnt out. She shares personal experiences and insights on building authentic and effective marketing campaigns that align with your personality, lifestyle, and business goals. Learn about the importance of focusing on quality over quantity, identifying the right platforms for their audience, and finding a marketing approach that feels natural and sustainable! Tune in to gain valuable marketing tips and how to boost your freedom lifestyle from Nienke Nina herself!🔥How to choose the right marketing strategy🔥Where to focu...
2023-10-0926 min
Aligned Freedom Business & Life by Digital Nomads Daily113: Practicing The Gratitude Mindset for Digital Nomads with Nienke NinaIn this solo episode, we are going behind the scenes with your digital nomad host, Nienke Nina, as she shares her recent travel experiences and the feelings of gratitude she encountered along the way. She reflects on the importance of friendships, both within the digital nomad community and with those back home. Stay tuned to hear more about the value of connecting with other entrepreneurs and the insights she gained from recent encounters. Through storytelling and personal experiences, this episode will inspire you to embrace the digital nomad lifestyle and seek meaningful connections while living life on y...
2023-09-2520 min
Aligned Freedom Business & Life by Digital Nomads Daily111: 12 Reasons You Should Have a Digital Nomad Bucket List with Nienke NinaIn this podcast episode, Nienke Nina discusses the importance of creating a digital nomad bucket list. She shares her personal experiences and reflections on her own journey as a digital nomad. Listeners will learn why having a bucket list is essential for digital nomads, how to create one, and the benefits of setting goals and pursuing unique experiences. Nienke Nina also provides practical steps for developing a bucket list and shares some of her own bucket list items, including attending the Minoma Festival. This episode is an inspirational guide for digital nomads looking to enrich their lives a...
2023-09-1147 min
Aligned Freedom Business & Life by Digital Nomads Daily109: How to Deal with Loneliness for Digital Nomads with Nienke NinaIn this episode of the Digital Nomads Daily Podcast, Nienke Nina shares valuable insights on how to combat loneliness as a digital nomad. Drawing from her own five-year experience, she highlights that loneliness can occur in any lifestyle, not just for digital nomads. She delves into the distinction between personal and professional loneliness, emphasizing the need to address both. Nienke discusses the beauty of crafting a unique nomadic journey and how meeting like-minded people can instantly create a strong connection. She advises on ways to avoid loneliness, from joining digital nomad groups and co-working s...
2023-08-2831 min
Aligned Freedom Business & Life by Digital Nomads Daily107: How to Manage Your Digital Nomad Expenses with Nienke NinaIn this episode, get ready to dive into the world of expenses and money management for digital nomads with Nienke Nina. She candidly shares her insights on the often overlooked aspects of the digital nomad lifestyle, focusing on how to handle expenses efficiently while maintaining financial security and peace of mind. She breaks down the difference between fixed and dynamic costs, giving listeners a clear understanding of where their money might go. With personal anecdotes and practical tips, she emphasizes the importance of having a safety net, setting realistic money goals, and avoiding the trap of limiting f...
2023-08-1427 min
Aligned Freedom Business & Life by Digital Nomads Daily106: Must-Haves for Working Remotely Around the WorldReady to take your remote work game to the next level? In this exciting episode, We've got our very own, Nienke Nina on board, listing her workspace essentials for all the digital nomads out there. Get ready to unlock a treasure trove of tips and tricks to enhance your digital nomad lifestyle! Nienke spills the beans on the essential tools and gadgets that have made her work remotely like a pro, whether she's sipping coconuts on a beach in Southeast Asia or typing away in a bustling European café. From must-have apps and nif...
2023-08-0718 minCX Leadership Talks#6 Ian Golding: The Role of CX Leadership in Today’s WorldIn this episode of the CX Leadership Talks Podcast, Nienke Bloem interviews Ian Golding, one of the worlds famous CX Specialists and fellow CCXP.
Together they discuss a wide range of topics like customer experience management and how to spice it up. Exploring customer experience and the topic of your leadership authority.
If you are interested in CX education and want to learn more about it, this episode is a must-listen. You will gain valuable insights and knowledge from CX experts who have years of experience in the field.
Links:
Connect...
2023-07-1046 min
Aligned Freedom Business & Life by Digital Nomads Daily95: Packing Tips for Full-Time Digital Nomad Life with NienkeHow do digital nomads pack when traveling across the globe full-time? And what are common digital nomad packing struggles? In this episode, Nienke Nina takes you behind the scenes of her packing and unpacking life. She has been nomadding for 5 years and with trial and error became a master in packing for her daily digital nomad life. Her suitcase is basically, her whole household and she also shares top packing tips for digital nomads who want full-time travel and work from anywhere. Enjoy an episode with a lot of practical packing tips and real digital nomad talk.
2023-04-1929 min
Aligned Freedom Business & Life by Digital Nomads Daily93: Why The Digital Nomad Lifestyle Is A Growth Booster with Nienke NinaAre digital nomads really thriving? And what is it that makes this abroad lifestyle so life-changing? In this episode, your host Nienke Nina shares 3 ways on how the digital nomad lifestyle is boosting her daily life. She shares real-life examples and takes you behind the scenes of some daily digital nomad learnings. Keep listening to the end for top digital nomad tips on how to start your digital nomad lifestyle without selling all your stuff.🔥 Why you want to become a digital nomad🔥 Why the digital nomad lifestyle can make you a better human🔥 Big learnings...
2023-04-1225 min
Aligned Freedom Business & Life by Digital Nomads Daily91: Tips For Finding Clients For Your Online Freelance Business With Nienke NinaHow can you find clients for your business much easier? And how can you be effectively online without burning yourself out? In this episode, Nienke Nina shares 5 top tips she learned from the interviews with successful digital nomad entrepreneurs. These tips are great for small business owners, freelancers and solopreneurs and are super easy to implement in your online business today.🔥 How to build a client-winning marketing strategy🔥 How to avoid being online everywhere🔥 Marketing approaches you want to avoid🔥 How to model other entrepreneurs without feeling you are behindSupport the...
2023-04-0526 min
Aligned Freedom Business & Life by Digital Nomads Daily89: Profitable Digital Products To Sell Online In 2023 with Nienke NinaHow can you transform your passions, skills and experiences into profitable digital products? And what type of digital product can you create in 2023 and sell online? Side hustles and passion projects are topics that Nienke Nina loves to chat about. Starting your own business and doing what you love sounds easier than it sounds and that's why her advice is to start small.In this episode, Nienke Nina shared 30+ digital product ideas to monetize your wheelhouse. If you want to start building passive income streams but are not clear about your ideas, this...
2023-03-2929 min
Aligned Freedom Business & Life by Digital Nomads Daily87: Actionable Tips To Measure Your Daily Success Nienke NinaDo you ever end the day with this feeling, UGH, I didn’t do anything today? Or even worse, you are completely worn out and so tired but don’t feel satisfied with what you achieved.This happens to many digital nomads who are solopreneurs and freelancers and it’s a sucky feeling. In this episode, Nienke Nina shares a simple technique you can apply daily to feel better about yourself and what you have achieved. She has been experimenting with this for a few weeks and can already see the result...
2023-03-2228 min