Shows
Telco in 20Ep 112 - AI agents are transforming telco, with Microsoft (Kevin Shatzkamer)The telecom industry is adopting AI at break speed. Unlike past innovations that demanded risky network transformations and long timelines, AI-based innovation is accelerating experimentation without disrupting core networks. For this episode, I sat down with Kevin Shatzkamer, corporate vice president of customer experience strategy and operations at Microsoft, to explore the power of agentic AI and why it represents such a transformative opportunity for telcos. Listen now to hear:Why AI could be the fastest technology adoption in telecom history [03:37];How AI agents reimagine processes instead of retrofitting existing workflows [08:16];Ways Microsoft's telecom customers are p...2025-04-0119 min