Shows
Leadership that sells130. Bruce Temkin - How to build unshakeable trust in your teamMy guest this week is Bruce Temkin – founder of the XM Institute, host of Humanity at Scale, and often referred to as the godfather of customer experience. Bruce has spent decades helping global leaders humanise their organisations. In this episode, we bring that wisdom straight into the world of sales leadership.
We break down what it means to be a human-centric leader – someone who doesn’t just drive outcomes, but does it without leaving a trail of emotional destruction behind. If you’re managing a team under pressure, leading remotely, or just trying to build loyalty and performa...
2026-02-1634 minLeadership that sells130. Bruce Temkin - How to build unshakeable trust in your teamMy guest this week is Bruce Temkin – founder of the XM Institute, host of Humanity at Scale, and often referred to as the godfather of customer experience. Bruce has spent decades helping global leaders humanise their organisations. In this episode, we bring that wisdom straight into the world of sales leadership.
We break down what it means to be a human-centric leader – someone who doesn’t just drive outcomes, but does it without leaving a trail of emotional destruction behind. If you’re managing a team under pressure, leading remotely, or just trying to build loyalty and performa...
2026-02-1634 min
Voice Activated: Tuning Employee Insights At WorkWhy the Godfather of CX Says Employees Matter More Than Customers with Bruce TemkinWelcome to a brand new episode of Voice Activated: Tuning Employee Insights At Work. Our host Sean Fitzpatrick, CEO of TalentMap is joined by Bruce Temkin, Chief Humanity Catalyst at Temkinsight and the host of the Humanity at Scale podcast, to discuss how organizations can create more meaningful employee experiences through better leadership practices and systematic listening.What You’ll Learn:How to transform HR from an administrative function to a strategic driver of employee potentialWhy middle managers are crucial for scaling human experience management across organizationsThe "Catch and Redirect" technique for leaders to build more co...
2025-07-0244 min
The CX IconoclastHumanity at Scale: Bruce Temkin on Redefining Leadership in the Age of AIIn this CX Iconoclast episode, Richard Owen speaks with Bruce Temkin, a pioneering figure in customer experience, about his new initiative: Humanity at Scale. Temkin explains that despite decades of progress in CX and EX, many leaders still perceive a trade-off between focusing on people and achieving business results. His goal is to eliminate this false dichotomy by helping leaders understand that truly human-centric organizations—those that embrace how people naturally think, feel, and behave—are in fact more productive, adaptable, and capable of long-term success. Drawing on principles from neuroscience and behavioral economics, Temkin argues that organizations need to s...
2025-06-0938 min