Shows
The CX IconoclastHumanity at Scale: Bruce Temkin on Redefining Leadership in the Age of AIIn this CX Iconoclast episode, Richard Owen speaks with Bruce Temkin, a pioneering figure in customer experience, about his new initiative: Humanity at Scale. Temkin explains that despite decades of progress in CX and EX, many leaders still perceive a trade-off between focusing on people and achieving business results. His goal is to eliminate this false dichotomy by helping leaders understand that truly human-centric organizations—those that embrace how people naturally think, feel, and behave—are in fact more productive, adaptable, and capable of long-term success. Drawing on principles from neuroscience and behavioral economics, Temkin argues that organizations need to s...2025-06-0938 min