Shows
Chip Chat On Customer ServiceBuilding Customer Service Strategies for a Major City with Detroit's Adrian TononIn today's episode Chip and Adrian discuss the following topics:Striving for excellence in the restaurant industry and in the City of DetroitHow to implement a customer service strategy for a major cityImportance of the Improve Detroit appHow and why to become an Ambassador of DetroitMentioned in the episode:Meet Adrian TononImprove Detroit appCafe CortinaTo Contact Adrian:TwitterTo Contact Chip:FacebookEmail: TheChipChatPodcast@gmail.comInstagram
2021-11-1622 min
Chip Chat On Customer ServiceThe Barefoot Spirit with Michael Houlihan, Co-Founder of Barefoot WinesSince they sold their popular wine brand Michael Houlihan & Bonnie Harvey have dedicated themselves to helping others achieve the same success without suffering through the same mistakes that they made. They started in a laundry room of a rented farmhouse in the Sonoma County hills and ended up in the boardroom of the world’s largest winery. They were under capitalized and lacked knowledge of their industry. They were forced to become resourceful, develop and utilize soft skills, forge long term relationships with strategic allies, and practice an extended view of customer service.Because they couldn’t afford commercia...
2021-11-0931 min
Chip Chat On Customer ServiceCustomer Success in B2B with Jim Moloney, VP at Navistar"Open your doors. Invite anybody and everybody and have them sit with your frontline teams". - Jim MoloneyKey topics covered in today's episode with Jim:Why customer service matters in B2BHow to gain a strategic advantage vs. your competitorsWorking with senior leadership on your customer service strategyThe importance of having leadership sit with frontline teamsSocial media's impact on customer serviceMentioned in Show:NavistarSOCAPTo contact Chip:Email: TheChipChatPodcast@gmail.comFacebook: The Chip Chat PodcastInstagram: The Chip Chat Podcast
2021-11-0129 min
Chip Chat On Customer ServiceTurn Why Into ROI with Peter IansekOperative Intelligence helps contact centers systematically improve customer experience and operational performance through powerful data and insights. And I'm excited to sit down with its CEO, Peter Iansek. Today we discuss a variety of topics including:Advice on getting leaders to take action on customer success analyticsMaking sense of millions of customer interactions to tell the story through automationHow to solve problems and improve ROI by asking "why"Mentioned in the show:Operative IntelligenceSOCAPTo contact Peter:Peter@OperativeIntelligence.comTo contact Chip:Email: TheChipChatPodcast...
2021-10-2328 min
Chip Chat On Customer ServiceAsk Me Anything on Customer ServiceIn this episode of the podcast, I'm the one in the hot seat. My daughter, Carolyn, is taking over the mic and asking me about my experience in the industry, my passion for customer service, and valuable advice I've received in my career. We talk about Amazon's dedication to its customers, the rise of chatbots, and how a blizzard in Canada led to a new client and lifelong friend.If you have questions for me and would like them answered on a future AMA episode, please see the links below for contact info. And if you're enjoying t...
2021-05-1333 min
Chip Chat On Customer ServiceLon Safko on Embracing Artificial Intelligence in Customer ServiceLon Safko is a serial innovator, inventor, bestselling author, speaker, and good friend of mine.He is an author of remarkable breadth, writing six innovative books, which have shown corporations how to train managers to think creatively, detailed the secrets of launching a successful online business, and many other topics. His latest book, “The Social Media Bible,” unlocks the mysteries of social media for business. Lon is a remarkably creative person. He is the creator of the “First Computer To Save A Human Life”. That computer, along with 18 other inventions and more than 30,000 of Lon‘s papers, a...
2021-05-0529 min
Chip Chat On Customer ServiceLisa Diehl from Blue DiamondToday we chat with my very good friend Lisa Diehl, Manager of Consumer Advocacy at Blue Diamond Growers, the company behind Blue Diamond Almonds, Nut Thins, Almond Breeze, protein and baking mixes. Believe it or not, the company has been around since 1910!Lisa shares some great tips on how to successfully respond to your customer, how to successfully launch a new product as a team effort with the rest of the company, plus exciting news about SOCAP -Society of Consumer Affairs Professionals in Business - the authority for customer service!!!!! On with the show! To c...
2021-04-2836 min
Chip Chat On Customer ServiceIntroduction to Chip Chat on Customer ServiceWelcome to the first edition of the Chip Chat on Customer Service podcast and thank you for listening!! This episode covers the following questions:Who is Chip and what does he chat about?What will I learn from this podcast?How did Chip get the idea to start Chip Chat?How do I contact Chip?Please subscribe to the show, follow us on social media and contact Chip directly with any questions, comments or content suggestions. Email: TheChipChatPodcast@gmail.comInstagram: @TheChipChatPodcastFacebook: Chip Chat on Customer ServiceJoin us next time for another light an...
2021-04-2003 min