Shows
Building the Premier Accounting FirmQuantifying the Client Experience, the 5 Star Rating w/ Tyler SmallBeyond the work we do and the accounting reports we create we need to find out and understand how useful the information is to our clients. Think about it. What are they really paying us for? In fact, what are we doing to generate for them a 5 Star Experience? Roger and Tyler have an interesting discussion that we each should consider as we remember what our relationships are and should be with our clients Listen and learn the 3-step process to improve client appreciation and retention. You'll want to be ready to take some good notes. Yo...
2021-11-1033 min
Hacking Emotional Intelligence#52: Listening to the Universe - Hetty RoachYOUR RELATIONSHIP WITH THE UNIVERSE - Tyler talks with Hetty Roach about her amazing personal experiences with positive thinking, the law of attraction, and intentionally opening herself to the universe.
You can connect with Hetty Roach by searching YouTube and Instagram for H.E.R. Positive Thoughts.
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2021-07-1431 minHacking Emotional Intelligence#51: EQ, Disruption & Growth - Whitney JohnsonEQ AT WORK, EQ AT HOME - Don’t miss this engaging conversation! Tyler swaps provocative questions and thoughtful answers with guest Whitney Johnson: author, speaker, trainer, coach, disrupter & EQ master.
Whitney Johnson is the CEO of human capital consultancy Disruption Advisors, an Inc. 5000 2020 fastest-growing private company in America. One of the fifty leading business thinkers in the world (#14) as named by Thinkers50, Whitney and her team are expert at helping people grow their people to grow their organization. She was a LinkedIn Top Voice in 2020, and hosts the weekly Disrupt Yourself podcast. Little known fact: She is obsessed with K...
2021-06-2845 minHacking Emotional Intelligence#50: What part of this could be mine?WAS IT SOMETHING I SAID? In this episode, Tyler explores how we sometimes -- okay, usually -- share some responsibility for the conflicts that involve us. AND for solving them.
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2021-06-0808 minHacking Emotional Intelligence#49: Lessons From Life’s Front Line - Michelle MelendezWISE WORDS - Tyler talks with Michelle Melendez about her life, relationships, EQ and more. So much goodness in this feature-length episode! Here are some topic timestamps:
0:01:47 - growing up in truly rural Alaska
0:10:16 - leaving home for a wider world
0:20:56 - a 6-year-old suddenly enters her life
0:24:04 - abuse, growth & forgiveness
0:33:06 - change & rolling with the punches
0:39:52 - the blended family grows
0:49:44 - culture, communication, discipline, authority
1:06:40 - emotional intelligence, listening & being real
1:18:59 - nutrition, health, Lupus + a plug for Isagenix!
1:32:15 - creating 5-Star Experiences for your body
You can reach Michelle via email at: isagenix.michellemelendez@gmail.com...
2021-06-061h 36Hacking Emotional Intelligence#48: Advice from an EQ Pro - Evan Pincus“I MADE A LOT OF MISTAKES” - Tyler talks with a former colleague and mentor, Evan Pincus, about Emotional Intelligence as a differentiator, and the journey of personal EQ development.
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2021-06-0129 minHacking Emotional Intelligence#47: Getting On The Same SideRELATIONSHIPS THAT FEEL LIKE BATTLES? Do you feel some of the people in your life are on an opposing team? Tyler extrapolates from a rewarding experience when he chose to cross the line from resisting to collaborating.
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2021-04-2812 minHacking Emotional Intelligence#46: My Most Stubborn MomentSTUBBORN! We’ve all been there. Can you appreciate an opinion that’s very different from your own? In this episode, Tyler considers the potential connection between being stubborn and not respecting the opinions of others.
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2021-04-2709 minHacking Emotional Intelligence#45: Perspective Taking - An AllegoryPOOP? ROCKS? Do you want to avoid the tempting “us-against-them” mentality? In this episode, Tyler discusses the tremendous importance of Perspective Taking.
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2021-04-2517 minHacking Emotional Intelligence#44: Something Ridiculous“THAT’S RIDICULOUS!” - Has anyone asked you to do something that seemed completely ridiculous? What did you do? Tyler has a few ideas for using such moments to build the relationship.
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2021-04-2407 minHacking Emotional Intelligence#41: It Might Have BeenDO IT FOR YOUR FUTURE SELF - What perspective-taking activities will help you decrease future regret? Listen and find out.
"Of all sad words of tongue and pen, the saddest are these: It might have been." -John Greenleaf Whittier
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2021-04-1908 minHacking Emotional Intelligence#9 - What is the 5-Star Approach?Alright. I’ve been going on for 8 episodes about my back story. This episode covers the basics of The 5-Star Approach. I hope you can make it worthwhile by committing yourself to utilize the method, and let me know how it goes. Email me at Tyler@5starapproach.com
2021-02-2408 min
Learning Life with Jon TotaEpisode 93: Five Star Experiences with Tyler SmallFrom the early days of instruction designing to modern-day parenting, Tyler Small talks about it all with host Jon Tota on this week's episode of Learning Life. Get Tyler’s book, “The 5-Star Approach” Buy it here on Amazon: https://www.amazon.com/5-Star-Approach-Parenting-Cooperation-Attitudes/dp/B087SCDKJM/ref=tmm_pap_swatch_0?_encoding=UTF8&qid=1595541686&sr=1-1 The book that inspired Tyler: Marshall Goldsmith’s “What Got You Here Won’t Get You There” Buy here: https://www.marshallgoldsmith.com/product/book-2/ Check out the 5-Star Approach website: https://5starapproach.com/
2020-07-2830 min