Shows
The Direct Cremation PodcastAshley Jones (Parting Pro): The Biggest Mistakes That Will Kill Your Cremation Brand | #46From answering the phone wrong to nickel and diming your families all the way to the bank, in this episodes of the Direct Cremation Podcast, we discuss some of the biggest mistakes that will absolutely kill your cremation brand. After managing one of the largest cremation brands in the world (5,000+ cremations/year) to now training and consulting for hundreds of cremation companies across the country, Ashley Jones has seen a lot of different approaches to building a cremation company. In this episode, we discuss some of the biggest mistakes that owners make that have destroyed promising cremation b...2023-12-1541 minThe Direct Cremation PodcastAshley Jones (Cascade Funeral Directors): From Apprentice to General Manager at a 5,000+ Case Cremation Brand | #2Ashley Jones started as an apprentice but grew to managing almost half of 60-person Cascade Funeral Directors, the massive operation averaging over 5,000 cases per year. In this episode we discuss:What efficiency means in a funeral operation as large as Cascade Funeral Directors.Why phone etiquette is so important to the family experience.What COVID did to the staff.The similarities of Ashley and Will's experiences as funeral directors.What will death care look like in 10 years, according to Ashley.Tell us what you think! Email Tyler (tyler@directcremation.com) or Will de Michaelis (will@d...2022-06-2446 min