Shows
The Achieve PodcastDerek Baird (Switchboard Health)In this episode, host Jessie Warner sits down with Derek Baird, co-founder and CEO of Switchboard Health, to discuss how his team is modernizing specialty care coordination and referral management making it easier for patients to access affordable, high-quality care while building a mission-driven healthcare startup.What You’ll LearnWhy specialty care is often a “care wilderness,” and what it takes to make the next step clear for patients and caregivers.How to define a simple customer promise in healthcare (right specialist, right insurance, right availability) while acknowledging the operational complexity behind it.Pra...
2026-02-1718 minThe Achieve PodcastAustin Willman (Digital Web Solutions)In this episode, Host Taylor Baker sits down with Austin Willman, a partnership manager and podcast host at Digital Web Solutions (DWS), to discuss what’s actually driving growth in a post-AI era balancing automation and efficiency with the human connection, strong systems, and disciplined execution.What You’ll LearnWhy sustainable growth often comes more from retention and client experience than from chasing the newest tools.How to embrace AI internally (automation, agents, workflows) without losing the human touch that builds trust.The value of bringing “beginner’s eyes” into an established organizati...
2026-02-1724 min