5csappraisalsaudioavoidingbehaviourbraincapacitychangechemicalscommunicationcriticaldevelope1e2e3e4e5errorsfeedbackgrowthhabitsidentifymakemakingmanagingmindsetminutemistakesmotivationmuchoutcomesoutputsparadoxpeopleperformancerelaxationresiliencerespondresponsesecretstresssustainableteamtrapstrustunlockingusevalueswell