aiapproachartaskavoidbestburnoutchangingcommoncommunicationsculturediamondfocusframeworkgreathighimportantleaderleadersleadershiplookingmanagementmaturemistakesneededorganisationpeopleperformancepitfallsprocessprojectprojectsquestionsreflectionsresiliencerightseasonstrategyteamthreetransformationwaywillyear