accountabilityaccurateactivationagileaianalysisanticipationbackbestbuildburnscostcreatecreatingcustomerscutscxdaydeliverdeservedesigndifferentdigitalemotionalemotionsemployeeemployeesendentropyeverexperiencesfirstgettinggogoodgreathappyhardhedonichelphumanhumanityimprovementsjourneykellyleadleaderlevyloosemakemappingmarkmasterclassmattermeasuremeganmemorymindsetsminimissingneedneedsnegativepartnerpathpeakpracticespreferencespricerequiresresearchrethinkingrightscoresservicestartstepstrategyteamteamsthinkthreadthreadstimetransformationtreadmilltreatingtrustwaywaysweekwillyear