adoptionaibalancingbankingbetterbrianbusinesscareercentralizingchallengeschangecommunicationcomplexitiescustomerdatadigitaldrivingenterpriseevolvingexperiencegogoelhealthcarehighhumanimpactindustryinnovationjourneyleadershiplegacylisamanagementmarketmindsetnavigatingopportunitiespeoplepharmapowerproductpurposeregulatedresultsrobertscalingshamsisimonstrategiessuccesssustainabilitysystemsteamstechtransformationtransformationsujjwalvalue