adaptiveadkaradoptionadvantageaialexamybecomingbuildingcasecommunicationcontroldaviddesigneducationeffectiveempathyevolutionexperiencegibbonshelenhigherhumanimpactinfluenceinsideinternaljacksonjasonjoanneleadershiplearninglittlemakemakermanagementmanagingmasteringmentalmessymichaelmiddlemodelmodelsorganizationalouterpalmerpaulpeoplepowerpracticepractitionerprofessorpsychologicalquestionrealresistancerinaldirosssafetyshiftsusansustainingthinkingtransformationuncertaintywantwaywork