agileanalysisapproachbestcapabilitychangechartscontrolcustomerdrivingfirstgetimpactimprovementleadersleadershipleanmanagementmappingmeasureneedperformanceproblemprocessqualityrelationshipsrightrolessigmasixsolutionssolvingspcsponsorteamtestthinkingtodayunderstandunderstandinguseusingvaluevariationvisualvisualisingvoice