adoptionaibalancingbankingbetterblendingbrianbusinesscareercentralizingchallengeschangecommunicationcomplexitiescustomerdatadigitaldrivingenterpriseevolvingexperiencegogoelhealthcarehighhumanimpactindustryinnovationjourneyleadershiplegacylisamanagementmarketmindsetnavigatingoperationalopportunitiespeoplepharmapowerproductpurposeregulatedresultsrobertscalingshamsisimonstrategiessuccesssustainabilitysystemsteamstechtransformationtransformationsujjwalvalue