amnestyauthoritybecomebehaviorblindbuildingbusinessbuyerscallingcarlgouldcarryclientclientscomplaintsconsumersdirectivedoesntexpertfishfuturegoalhighhouseindustryinstructiveknowlikelinesmakingmanagermanagingmistakemuchneednothingopinionpathpaypotentialpowerpremiumpricepricingptqualityreallyresponsibilityrevenuerightrisksettingspotstagesstrategysuccesssupportivesystemsteamthinktimesunderstandingurgentvaluevaluesvolatilewantwillwork