Shows
#QualityMatters Podcast | Simplifying Quality Management, Risk & Compliance – One Episode at a TimeEp 200 - Celebrating Darci’s Legacy on #QualityMatters PodcastIn this landmark 200th episode of the #QualityMatters podcast, we welcome back Darci, the original host and the voice that started it all. Darci not only gave life to the podcast but also shaped its identity with the iconic quote and introduction. Join Kyle and the Texas Quality Assurance team as they honor Darci’s invaluable contributions and reflect on the incredible journey that’s opened countless doors. This special episode is a heartfelt thank-you to the one who made it all possible.
Stay Connected and Updated with #QualityMatters: Discover more about quality management and save time and energy on what...2024-12-0333 min#QualityMatters Podcast | Simplifying Quality Management, Risk & Compliance – One Episode at a TimeEp 151 Ukraine + Russia + China + ISO = to be determined with Chris Paris & Michael MillsThe war between Russian and Ukraine is no news to anyone today, but the impact that this conflict combined with the growing divide between the west and the rest of the world may be implications on the international standards organization and structure. What happens to China's plans for developing certification standards with Russia and its markets cut off from the rest of the world? Maybe we don't have all the answers yet, but its always important to pose the right questions. Join us today on #QualityMatters.
Michael Mills and the Pragmatic Quality Blog | https://pragmatic-quality.blogspot.com/
Chris Paris of...2022-10-0533 min#QualityMatters Podcast | Simplifying Quality Management, Risk & Compliance – One Episode at a TimeEP 150 Faith Family Work and Beyond! with Justin GauthierSuch a great conversation today. We've had the pleasure of knowing Justin Gauthier for several years now. Join in on the conversation today as we dive into the more personal side of Quality and Business. Turns out some of the same tools that make for great relationships at home are useful in the workplace if we're to build solid trusting long lasting teams. Even more so, if we are to be champions of doing with is good in this world, well our cup has to be filled first before we can fill other person's cup.
Justin Gauthier https://www.linkedin...2022-09-2744 min#QualityMatters Podcast | Simplifying Quality Management, Risk & Compliance – One Episode at a TimeEp 148 – ENERGY CONTINUITY CONFERENCE partnering with OGGNEnergy Continuity Conference powered by OGGN in partnership with Texas Quality Assurance and #QualityMatters will provide attendees with an opportunity to learn about new and existing industry codes and standards, hear about emerging trends from experts, and discuss new issues that they face.
As an exhibitor, you will have a unique opportunity to reach both new and veteran operators, managers, and industry leaders.
We are looking to you and your team as vendors/sponsors and looking for speakers. Contact us to leave more about taking part of the Energy Continuity Conference 2023!
Topics will include:
Turnaround ManagerNatural DisastersWorkplace Violence – Active Shooter –Phys...2022-08-2725 min#QualityMatters Podcast | Simplifying Quality Management, Risk & Compliance – One Episode at a TimeEp 147 – Lizard People and Context of the OrganizationIf you've ever been a part of an external audit, we all know that it requires a lot of patience going through the standard and listening to some stories from the auditor, but Lizard People is a new one. You'll just have to tune in and check out today's episode to see what Lizard People have to do with Context of the Organization. You're not gonna want to miss this one!
Michael Mills and the Pragmatic Quality Blog | https://pragmatic-quality.blogspot.com/
#QualityMatters podcast is streaming on:iTunes | Spotify | Google | Audible | Stitcher | TuneIn
Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn ...2022-08-2352 min#QualityMatters Podcast | Simplifying Quality Management, Risk & Compliance – One Episode at a TimeEp 146 Hard-Work and Dedication works with Roz LoweWhat a fun conversation with Roz Lowe today discussing American Manufacturing. Roz has quite the background from growing up in machine shops to quality and business development. It's a simple truth that the fundamental principles of quality management are at the heart of small business success and have been and will continue to be at the heart of the American dream.
Roz Lowe on LinkedIn
Delta Hi-Tech Inc.
#QualityMatters podcast is streaming on:iTunes | Spotify | Google | Audible | Stitcher | TuneIn
Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter | Instagram | YouTube | Rumblewww.qmcast.com | Texas Quality Assurance | https://texasqa.com2022-08-0253 min#QualityMatters Podcast | Simplifying Quality Management, Risk & Compliance – One Episode at a TimeEp145 ISO 9001:2015 New Updates? Good Bad and Ugly with Chris ParisThe ISO 9001:2015 standard is currently undergoing revision. Likely we can expect a revised edition by 2025, but nothing is known for sure yet. Today' we're joined by Chris Paris of Oxebridge Resources. The changes in the last update in 2015 was rushed, with a lot of ambiguous and often difficult to manage edits, the big question is will the new edition fix these or introduce more...?
#QualityMatters podcast is streaming on:iTunes | Spotify | Google | Audible | Stitcher | TuneIn
Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter | Instagram | YouTube | Rumblewww.qmcast.com | Texas Quality Assurance | https://texasqa.com2022-07-2541 min#QualityMatters Podcast | Simplifying Quality Management, Risk & Compliance – One Episode at a TimeEp 144 Recession Proof Your Business & Team w/ Mark LaCour of OGGNWe've got one of our favorite guests back today, Mark LaCour from OGGN & Modal Point to talk about recession proofing your business. It has been said that recession is opportunity in wolf's clothing, and we tend to agree. While the likely looming recession (possibly announced by the time this episode airs) is scary and worth stress and anxiety, it is like any other risk. The flip side of Risk is Opportunity. What opportunities lay at your feet now and into the next 1-2 years you're not aware of yet?
#QualityMatters podcast is streaming on:iTunes | Spotify | Google | Audible | Stitcher | TuneIn
Learn more...2022-07-1838 min#QualityMatters Podcast | Simplifying Quality Management, Risk & Compliance – One Episode at a TimeEp 143 Real World Risk Based Thinking & Contingency PlanningWhat are risks, risk based thinking, preventative actions and contingency plans? Today we're discussing in more detail what the difference is between these, how they are related, and what you can do in your business.
FREE Resources https://texasqa.com/free-resources-downloads/Risk & Contingency Planning https://texasqa.com/free-download-risk-opportunity-contingency-planning/
#QualityMatters podcast is streaming on:iTunes | Spotify | Google | Audible | Stitcher | TuneIn
Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter | Instagram | YouTube | Rumblewww.qmcast.com | Texas Quality Assurance2022-07-1132 min#QualityMatters Podcast | Simplifying Quality Management, Risk & Compliance – One Episode at a TimeEp 142 - Metrology theory and practice w/ Robert Mims from ThermoTempCountless measurements are made daily to ensure "quality" work, and behind all these measurements is the theory and practice of metrology. Have you ever wondered how you know your measurements are good? From the pipes and machinery running on every industrial site and building to medicine and electronics, what you measure matters. Even more so often is the theory behind it and how and why we make those measurements. Today we're joined with Robert Mims from ThermoTemp to discuss metrology.
ThermoTemp course info: https://thermotemp.com/learning-lab/
#QualityMatters podcast is streaming on:iTunes | Spotify | Google | Audible | Stitcher | TuneIn
Learn more about #Qua...2022-07-0547 min#QualityMatters Podcast | Simplifying Quality Management, Risk & Compliance – One Episode at a Time#QualityMatters Ep 141 - What's the certification process look like? w/ Chris Carson from DEKRA CertificationWe're joined today by Chis Carson, Sr. Director of Auditing & Business Operations at DEKRA Certification North America. DEKRA is one these scary certification bodies, that maybe are not so scary after all. Join us for the conversation today and decide for yourself. You might be surprised to hear how the certification bodies go though similar audits they put all of us through. Texas Quality Assurance has worked closely with DEKRA for several years now and are a trusted and valuable resource. If you're looking for certification to standards such as ISO 9001, ISO 45001, ISO 14001 and more, then you're in the right...2022-06-1440 min#QualityMatters Podcast | Simplifying Quality Management, Risk & Compliance – One Episode at a TimeEp 140 - "Quality" Education in the Real World w/ DAMIAN GANGOOSuch a fun conversation today with Damian Gangoo discussing real world education needs for real work and jobs that exist in the market. Perhaps, and dare we say it, college is not the ideal route for everyone, and perhaps more than a college degree is required. Join in, and let us know what you think!
Contact Damian Gangoo on LinkedIn https://www.linkedin.com/in/damian-g-039767a2/
#QualityMatters podcast is streaming on:iTunes | Spotify | Google | Audible | Stitcher | TuneIn
Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter | Instagram | YouTube | Rumblewww.qmcast.com | Texas Quality Assurance2022-06-0750 min#QualityMatters Podcast | Simplifying Quality Management, Risk & Compliance – One Episode at a TimeEp 139 - Navigating the Great Resignation with Erin UrbanTon's of buzz words from the "The Great Resignation" to "Gig Economy" float around, but we all have heard how hard it is to find and keep good employees. Recently we conducted a survey with OGGN & BIC Alliance to understand the top issues businesses consider worthy of contingency plans. More than hurricanes and other natural disasters or even cyber security was workplace instability. The Great Resignation is hitting most every business right now, and making it harder than ever to keep and attract good talent. What's the cause? And what's the solution? We might not have all the answers yet...2022-05-3145 min#QualityMatters Podcast | Simplifying Quality Management, Risk & Compliance – One Episode at a TimeEp 138 - Skills Ready for the Oil & Gas Industry W/ Sean Thomas from APISuch an exciting program to get a new generation involved in the Oil & Gas / Energy Industry! There is still time to register, and we encourage all recent high school grads and university students struggling to find that one thing that inspired them! You don't want to miss this conversation about a unique education opportunity to learn real "Skills" with Sean Thomas - Senior Manager of Training and Development at API - American Petroleum Institute.
API SkillsReady first class has limited seats available. Interested students should apply by June 15, 2022.
Program Benefits
Job training from some of the leading experts in energy...2022-05-2335 min#QualityMatters Podcast | Simplifying Quality Management, Risk & Compliance – One Episode at a TimeEp 137 First Hand Account of Building ISO 9001 QMS w/ Robert Khami - Arsham Aluminum AlloysWhat's it like building an ISO 9001 Management System? with Robert Khami - Arsham Aluminum Alloys. This week we're honored to have Robert Khami join us to talk about the process of building an ISO 9001 compliant QMS on a short time table. Robert and the rest of the team at Arsham Aluminum Alloys did a fantastic job with minimal resources and short on time. If you've ever been curious what the process is like, this is a great example, tune it and check it out!
Arsham Aluminum Alloys: http://www.arshamaluminum.com/
#QualityMatters podcast is streaming on:iTunes | Spotify | Google | Audible...2022-05-1633 min#QualityMatters Podcast | Simplifying Quality Management, Risk & Compliance – One Episode at a TimeEp 136 – First hand account of an internal audit with Darci ChambersDarci Chambers, AKA the Boss Lady, rejoins the conversation today to discuss her first hand experience in an Internal Audit. Listen in as we discuss the role of an auditor and the difficulty in avoiding consultation, and how some basic negotiation tactics can be used successfully to ensure an effective audit.
#QualityMatters podcast is streaming on:iTunes | Spotify | Google | Audible | Stitcher | TuneIn
Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter | Instagram | YouTube | Rumblewww.qmcast.com | Texas Quality Assurance2022-05-0933 min#QualityMatters Podcast | Simplifying Quality Management, Risk & Compliance – One Episode at a TimeEp 135 - Small Biz DOMINATES Oil & Gas - with Mark LaCour of OGGNWe're back! We apologize for the pause in new episodes for #QualityMatters, but we're back! Today we're diving into a topic that Kyle is very passionate about, the role of small business in Oil & Gas here in America. The simple fact is, the super majors like Chevron and Exon do not play near the role in Oil & Gas extraction for the average American as small business does.
https://sbecouncil.org/2020/04/17/reminder-during-the-covid-19-crisis-the-oil-and-natural-gas-industry-is-dominated-by-small-businesses/
Drilling Oil and Gas Wells
Size of Firms by Number of Employees
Percent of Total Employer Firms in the Drilling Oil and Gas Wells Sector
Less than 10
70.5%
Less than...2022-05-0229 min#QualityMatters Podcast | Simplifying Quality Management, Risk & Compliance – One Episode at a TimeEp 134 - All the responsibility and none of the authority - Management Representative vs Quality ManagerQuality Coordinator / Management Representative, Quality Manager, what’s the difference? Well, we’re going to tell you in this episode. ISO 9001 really doesn't give much direction other than leadership and top management, but generally accepted is the role of the "Quality Manager". This means and is important that your Quality Manager has management level authority. They need to be taken seriously and have the ability to carry out tasks and trainings as a manager would.
More important than the title, is the people skills. Kyle discusses this in detail in this episode. A quality manager has to be able to communica...2022-02-1217 min#QualityMatters Podcast | Simplifying Quality Management, Risk & Compliance – One Episode at a TimeEp 132 - Big Changes Coming Soon to the #QualityMatters podcastWe are excited to share with you some new changes coming to #QualityMatters. Kyle recently launched a poll on LinkedIn to see what you, our listeners thought of the content and would like to hear. Your responses were heard. You all want more about tips and tricks and running a QMS, less about case studies. It looks like we’ve convinced you that having a QMS is a great thing, now you want to know how.
So, in the future, that’s what the content of #QualityMatters will be. To that end, we will be phasing out Darci and looking for a new...2022-01-3118 min#QualityMatters Podcast | Simplifying Quality Management, Risk & Compliance – One Episode at a TimeEP 128 - API part 3 - API Spec Q2 with David MillerThis week's episode is the third and final in a series with API the American Petroleum
Institute. We had the pleasure of speaking with David Miller, PE, F.ASCE
Senior Director, Standards Development | Global Industry Services about the latest edition of the API Spec Q2 management system standard for Oil & Gas Service providers.
If you or your organization is interested in learning more about the API
monogram or certification program, you can check them out at https://www.api.org/. And if
you or your team is looking for help and support in preparing for
certification, from Internal Audit prior...2021-12-1624 min#QualityMatters Podcast | Simplifying Quality Management, Risk & Compliance – One Episode at a TimeEP 127 - API part 2 - what is an API Monogram? an overview with Kevin FerrickThis week's episode is the second in a series with API the American Petroleum
Institute. We had the pleasure of speaking with Kevin Ferrick about the
monogram program with API and its roots going back to the 1920's at the very
start of the Oil & Gas industry.
If you or your organization is interested in learning more about the API
monogram or certification program, you can check them out at https://www.api.org/. And if
you or your team is looking for help and support in preparing for
certification, from Internal Audit prior to the certification or preparing for...2021-12-1419 min
#QualityMatters Podcast | Simplifying Quality Management, Risk & Compliance – One Episode at a TimeEP 127 - API part 2 - API Monogram Program overview with Kevin FerrickThis week's episode is the first in a series with API the American Petroleum Institute. We had the pleasure of speaking with Kevin Ferrick about the monogram program with API and its roots going back to the 1920's at the very start of the Oil & Gas industry.
If you or your organization is interested in learning more about the API monogram or certification program, you can check them out at https://www.api.org/. And if you or your team is looking for help and support in preparing for certification, from Internal Audit prior to the certification or preparing for...2021-12-1319 min#QualityMatters Podcast | Simplifying Quality Management, Risk & Compliance – One Episode at a TimeEp 126 - API part 1 - API GIS Standards overview with Anchal LiddarThis week's episode is the first in a series with API the American Petroleum Institute. We had the pleasure of speaking with Anchal Liddar about API GIS Standards and its role within API and just learning a lot about API and the work they do.
If you are new to the Quality Management world or the world of monograms and certification in the Oil & Gas industry, this is a must listen to episode.
If you or your organization is interested in learning more about the API monogram or certification program, you can check them out at https://www.api.org...2021-12-0519 min#QualityMatters Podcast | Simplifying Quality Management, Risk & Compliance – One Episode at a TimeEp 124 - Quality and the Small Business Development Center with Robert CarlsonQuality Matters and we believe that Small Business Matters as well. That is why we are thrilled to have Robert Carlson from our local SBDC "Small Business Development Center" on the show today. The SBDC with the help of fantastic folks like Robert Carlson have been instrumental in the success of Texas Quality Assurance during the COVID-19 pandemic and economic fall out.
If you are local to the Houston area, check out the good folks with SBDC through the San Jacinto college system
Robert Carlson has extensive U.S. domestic and international business experience with corporations, universities and government agencies. H...2021-11-1023 min#QualityMatters Podcast | Simplifying Quality Management, Risk & Compliance – One Episode at a TimeEp 120 - Business Visionary Book Club - Ep 7 Out of the CrisisOut of the Crisis by W. Edwards Deming (Author)
According to W. Edwards Deming, American companies require nothing less than a transformation of management style and of governmental relations with industry. In Out of the Crisis, originally published in 1982, Deming offers a theory of management based on his famous 14 Points for Management. Management's failure to plan for the future, he claims, brings about loss of market, which brings about loss of jobs. Management must be judged not only by the quarterly dividend, but by innovative plans to stay in business, protect investment, ensure future dividends, and provide more jobs through...2021-10-0400 min#QualityMatters Podcast | Simplifying Quality Management, Risk & Compliance – One Episode at a TimeEp 112 - The Three Stooges & Accident InvestigationsAs promised in last week's episode regarding Border Control on the Texas Border, we are exploring the craziest accident investigation Kyle has been involved in, the Three Stooges and Accident Investigations. Improper goal setting can result in some crazy unintended consequences. This week's episode gives us a great chance to explore how people can become rigidly aligned to a single cause, rather than examining the topic as a whole.
Join us as we explore Larry, Moe & Curly.
Learn more about #QualityMatters & Texas Quality Assurance :Li
Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter | Instagram | YouTubewww.qmcast.com | Texas Quality Assu2021-07-2621 min#QualityMatters Podcast | Simplifying Quality Management, Risk & Compliance – One Episode at a TimeEp 111 - Border Control and Root Cause AnalysisThis week is something new something different for the #QualityMatters podcast. We are examining the border crisis on the Texas border through the lens of quality management and root cause analysis. Let's face it things in life are almost never as simple as we think they are. People in politics, the workplace, even in our own homes and families and churches we tend to find the single cause that we want to champion. The problem of course is that the world is so much more complex than we often realize or examine it to be. Multiple causal factors exist. When...2021-07-1922 min
#QualityMatters Podcast | Simplifying Quality Management, Risk & Compliance – One Episode at a TimeBVBC Ep 4 - The Subtle Art of Not Giving a F-CKIn this generation-defining self-help guide, a superstar blogger cuts through the crap to show us how to stop trying to be positive all the time so that we can truly become better, happier people.
For decades we've been told that positive thinking is the key to a happy, rich life. "Fck positivity," Mark Manson says. "Let's be honest, sh!t is fcked, and we have to live with it." In his wildly popular Internet blog, Manson doesn't sugarcoat or equivocate. He tells it like it is - a dose of raw, refreshing, honest truth that is sorely lacking today. The...2021-07-0939 min#QualityMatters Podcast | Simplifying Quality Management, Risk & Compliance – One Episode at a TimeBusiness Visionaries - Ep 3 "Measure What Matters" - Objectives & Key ResultsWe're still not sure what living in a van down by the creek has to do with Objectives and Key Results, but you'll have to tune in to find out for yourself!
Join our team of business visionaries for this unique livestream discussion on " Measure What Matters: How Google, Bono, and the Gates Foundation Rock the World with OKRs " by John Doerr All opinions expressed are that of the individuals themselves.
The Business Visionaries Book Club is presented by #QualityMatters. Quality Matters and it impacts us everywhere from the oil fields to the schools our children are educated, to the...2021-06-1658 min#QualityMatters Podcast | Simplifying Quality Management, Risk & Compliance – One Episode at a TimeEp 106 - Common Quality Management ApproachesThere’s more than one way to skin a cat, or to achieve Quality Management. That’s one of the best things about Quality Management, it’s not a one size fits all. In this episode, we discuss several different approaches, as laid out by Carter McNamara on managementhelp.org. All of these approaches are beneficial to different companies depending on your needs. WE kind of had fun with this episode, with Darci quizzing Kyle on the different approaches listed to see if he agreed with the description I had before me, but it’s a good example of the different wa...2021-06-0720 min#QualityMatters Podcast | Simplifying Quality Management, Risk & Compliance – One Episode at a TimeEp 105 Quality as a SystemKyle loves the plan, do, check, act cycle and he was happy to discuss this article written by Carter McNamara on managementhelp.org. The key to a good quality management system is making sure that it stays alive. So many times, we see clients getting the system to simply appease the customer or get a certification. Once the contract is won or the certification achieved, the management system dies without even a funeral or a bouquet of flowers.
There are several reasons for this. One is the culture didn’t adopt it because it wasn’t presented properly, another is the one a...2021-06-0220 min#QualityMatters Podcast | Simplifying Quality Management, Risk & Compliance – One Episode at a TimeBusiness Visionaries Book Club - Ep 2 -First 90 DaysWhat does a Burlesque Juggling act have to do with your first 90 days in a new corporate management position? Well, you'll just have to tune in to find out!
Join our team of business visionaries for this unique livestream discussion on “The First 90 Days: Proven Strategies for Getting Up to Speed Faster and Smarter, Updated and Expanded" by Michael D. Watkins .
The Business Visionaries Book Club is presented by #QualityMatters. Quality Matters and it impacts us everywhere from the oil fields to the schools our children are educated, to the paper towels we use to clean up their mess. As Be...2021-05-2043 min#QualityMatters Podcast | Simplifying Quality Management, Risk & Compliance – One Episode at a TimeEp 103 Why we Never Split the DifferenceNever Split the Difference by Chris Voss is a real-life guide to negotiation. He was an FBI Hostage negotiator and describes real life situations he was in. In this episode, we discuss why he choose the title, “Never Split the Difference”. Chris says that negotiation is hard, and we often compromise “because it is easy, and it saves face.” The fact is that for each party to get what they want; you must work towards a creative solution. “Creative solutions are almost always preceded by some degree of risk, annoyance, confusion, and conflict,” Voss says. The hard stuff is where the deals are.
In...2021-05-1821 min#QualityMatters Podcast | Simplifying Quality Management, Risk & Compliance – One Episode at a TimeEp 100 - Oklahoma School District Goes Over the TopJoin Darci aka Boss Lady and Kyle for the 100th episode of the #QualityMatters podcast. In typical "Boss Lady" fashion Darci has selected the topic to be education from a case study "Oklahoma School District Goes Over the Top". An old saying goes hard times create strong people, strong people create good times, good times create weak people and weak people create hard times. How do we break the cycle an stay on top? Well the Jenks Public Schools in Oklahoma was already doing all the education things right and were the best or among the best in the state in...2021-03-3123 min#QualityMatters Podcast | Simplifying Quality Management, Risk & Compliance – One Episode at a TimeEp 97 - #QualityMatters presents - Quality Management _ Small Business Success in the New EconomyOpportunities such as these only come around every few decades. There is hope for rebuilding, recovering, and thriving in the new economy for those ready to embrace change, live their vision, and respond to changes with a culture built around quality. We believe that 2021 is the year that small business can and aught to shine.
#QualityMatters presents our first live event, to be live streamed as well. Join us for an early lunch at Fogo de Chao March 2nd. Our panel of experts will be discussing how small businesses can not only survive the new economy but thrive and stay...2021-03-0337 min#QualityMatters Podcast | Simplifying Quality Management, Risk & Compliance – One Episode at a TimeEp 95 - ''Pitch'' Perfect a Capability Analysis through the lens of BaseballThis week we are exploring the ides of Six Sigma a bit further, and looking at capability analysis through the lens of a baseball. The math and statistical analysis behind the game of baseball is astounding, but can provide an excellent point of view to understand our modern manufacturing limits and controls better.
Don't forget we are hosting our first public #QualityMatters event next Tuesday March 2nd!. Be certain to purchase your ticket on event bright ASAP. Our panel will be discussing Quality Management for Small Business Successes in the New Economy at Fogo de Chao. We will be livestreaming...2021-02-2519 min#QualityMatters Podcast | Simplifying Quality Management, Risk & Compliance – One Episode at a TimeEp 94 - What the heck is Lean Six Sigma --- Compare & Contrast Lean Six Sigma and Quality Assurance ManagementSo, what the heck is Lean Six Sigma, how is it different from ISO 9001, is one better than the other, who should use one vs the other??? Well, we explain it all for you today! Maybe not, but we take our best attempt to understand these two very different models.
If you are looking to attend our first public #QualityMatters event, then be certain to purchase your ticket on event bright ASAP. Our panel will be discussing Quality Management for Small Business Successes in the New Economy at Fogo de Chao. We will be livestreaming on YouTube.
Learn more about...2021-02-1521 min#QualityMatters Podcast | Simplifying Quality Management, Risk & Compliance – One Episode at a TimeEp 91 - Fractional Quality Management - Texas Quality ManagerFRACTIONAL QUALITY MANAGEMENT
Supporting small and medium sized business for all your quality management needs.
https://texasqualitymanager.com/
Can't Spare Current Staff
Hiring new employees in unstable markets creates risk and can divert management's focus from core business operations. By working with Texas Quality Assurance, you get a high impact an experienced team of Quality Managers without endangering current business practices.
Immediate Impact
New hires require time to learn the business and start generating results. Because of our to our extensive experience, Texas Quality Assurance is able to quickly integrate into your organization, and drive continual improvement and maintain compliance...2021-01-1818 min#QualityMatters Podcast | Simplifying Quality Management, Risk & Compliance – One Episode at a TimeEp 90 - Rachel Bays of Illuminate video and not your average safety training videoRachel Bays and the team at Illuminate Video are working hard to build a new more modern world of Safety Videos. We have all been forced to sit through hour after hour of horribly mind numbing, unrealistic, cheesy safety videos. Join us as we explore more about the world of Safety Videos and Safety Training in the new more modern and digital age!
https://illuminatevideo.com/
SMALL BUSINESS, BIG IDEASIlluminate is a 100% women-owned small business based in Houston, Texas. Since 2015, we’ve been bringing video and photo production services to enterprise, small businesses, non-profit organizations, and artists all around the wo...2021-01-1124 min#QualityMatters Podcast | Simplifying Quality Management, Risk & Compliance – One Episode at a TimeEp 86 - Burning off the dead wood ''Quality Management in a Down Economy''During difficult financial times, either from the economy at large or individually within a single organization, Quality Management System “QMS” programs are often some of the first to be cut in cost savings efforts, and are impacted by cost reductions elsewhere in the organization. The growing digital work environment is providing many opportunities for new methods of managing and maintaining a QMS. The QMS provides the foundation for often required (either by customer or legally enforced) certifications such as ISO 9001/14001/45001/13485, API Q1/Q1, various API Stamps or other Licenses. Reductions in cost and the workforce often leave many departments without much su...2020-11-2220 min#QualityMatters Podcast | Simplifying Quality Management, Risk & Compliance – One Episode at a TimeEp 81 - Quality Management Principles Part 1Quality is Quality because the fundamental principles are the same across any organization, you simply cannot escape them. Be sure to download the ISO Publication linked below Quality Management Principles. This week we cover Customer focus, Leadership & Engagement of People.
The seven quality management principles are:QMP 1 – Customer focusQMP 2 – LeadershipQMP 3 – Engagement of peopleQMP 4 – Process approachQMP 5 – ImprovementQMP 6 – Evidence-based decision makingQMP 7 – Relationship management
Join us as we dig deeper into these ideas.
https://www.iso.org/publication/PUB100080.html
Learn more about #QualityMatters & Texas Quality Assurance :Lin
Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter | Instagram | YouTubewww.qmcast.com | Texas Quality Assurance2020-10-1219 min#QualityMatters Podcast | Simplifying Quality Management, Risk & Compliance – One Episode at a TimeEp 78 - Certifying the Certifier, Journaling AISC through ISO certificationThis is a fun episode where we go through the certifying process with a certifying company. Quality Management Company, LLC is a company the conducts steel fabricator and erector quality management system audits for AISC (American Institute of Steel Construction). This case study was authored by Roberta Marstellar and Sheila Alegria, although we are not sure which one did the journaling. Quality Management Company, LLC realized that they were not doing themselves the very thing they were asking their customers to do. This case study is a series of journal entries as one of these ladies was hired on, the real...2020-09-1522 min#QualityMatters Podcast | Simplifying Quality Management, Risk & Compliance – One Episode at a TimeEp 77 - Students - Origami and Learning Lean!The world of quality management, processes, and improvements often seems overwhelming. It is a fact that children adapt to new ideas better than grown-ups. It is best to teach children a second language when they are very young because they are more likely to catch on quicker. So, why not start introducing teens to quality?
Learning Lean Six Sigma
Sunil Kaushik
Sunil Kaushik is a Six Sigma trainer and wanted to introduce the concepts to students aged 10-23. In the beginning, he had difficulty because the concepts were boring and difficult. This led to poor test scores, an average of 55 percen...2020-09-0811 min#QualityMatters Podcast | Simplifying Quality Management, Risk & Compliance – One Episode at a TimeEp 76 - Pharmacies - A lot goes on behind the counter providing customer satisfactionWe’ve have said over and over that quality is not just for manufacturing or oil and gas. ISO 9001, quality management and policies and procedures can benefit any industry. This is a case study of a pharmacy that decided to look for opportunities for improvement. The article was written in 2005 and at that time staffing rates were down, for techs and pharmacists, prescriptions were up, and the increase in pharmacists projection wasn’t going to fill the need. This still seems true today as pharmacists and techs often seem rushed, overworked and prescriptions often aren’t ready upon pick up. This anonym...2020-09-0123 min#QualityMatters Podcast | Simplifying Quality Management, Risk & Compliance – One Episode at a TimeEp 75 Phoenix Police Department Saves Man Hours with ISO 9001Police departments are under fire right now and are looking for ways to show credibility. We at Texas Quality Assurance and #QualityMatters back the blue and always support continual improvement. We have a number of times how ISO 9001 certification can help any sector or industry. The Phoenix Police Department Records and Identification Bureau decided to do just that many years ago. They started with process mapping, a favorite of Kyle’s, and used those maps to identify over 100 nonconformities, some of which were easily remedied. The maps became a living document for employees to look at and suggest changes. The ma...2020-08-2527 min#QualityMatters Podcast | Simplifying Quality Management, Risk & Compliance – One Episode at a TimeEp 74 - Matt Sands of The Mineral Rights Podcast on implementing lean and continuous improvementFrom sales, service, accounting and of course the production floor Quality Matters. Regardless if you implementing lean or continuous improvement in the office or shop floor management buy in is key, but don't neglect the folks doing the work day to day. Continuous improvement is more than the tools and processes but an overall change management journey.
"If it is going to be successful, it has got to be a part of the everyday way people do their work"
Learn more about our guest today, Matt Sands, host of the Mineral Rights Podcast.
Resource Guide
Matt Sands has over 20 years...2020-08-1725 min#QualityMatters Podcast | Simplifying Quality Management, Risk & Compliance – One Episode at a TimeEp 73 - School District uses ISO 9001 to Improve EducationRacine Unified School District found themselves in a similar situation as other school systems and business, they were facing huge budget cuts and rising costs in education. The district wanted to provide high quality education to their population, just under half of which were economically disadvantaged. In a case study found at the ASQ website and authored by Dr. Stephen Miller, we learned that this school district turned to a quality management system to help them improve student achievement, student engagement, customer satisfaction, and operational efficiency. Yes, ISO 9001 benefits any business and all school districts.
With ISO 9001:2000 in place, the dist...2020-08-1032 min#QualityMatters Podcast | Simplifying Quality Management, Risk & Compliance – One Episode at a TimeEp 72 - Time to make a decision! "Kepner Tregoe" and moreThe Kepner Tregoe Decision model is a useful tool to find the best possible choice, not a perfect solution. Your first step in this model is to identify the situation, define concerns and choose a direction. The next step is determining the problem and it’s root cause. I personally feel like root cause is often left out of the equation. Next you list alternatives and perform an analysis on each. The last step is to identify possible problems with the alternatives. Once you have created objectives, you should weight each one, this will aid in scoring the alternatives. One aspect we...2020-07-2820 min#QualityMatters Podcast | Simplifying Quality Management, Risk & Compliance – One Episode at a TimeEp 71 - COVID-19 Lockdowns and Control ChartsCOVID-19 is still a very hot topic in the United States. Of course, we like to share with you how quality matters in all aspects of your life. Whatever you feel about COVID, masks, lock-downs, back to school, and the government, COVID affects you. We came across a Deming Institute blogpost about a man in India that used control charts to put into perspective the information that residents were getting daily. India is one-third the size of the United States, but about 4 times the people. As you can imagine, the fear of the spread was serious.
https://deming.org/india-fights-covid-19...2020-07-2030 min#QualityMatters Podcast | Simplifying Quality Management, Risk & Compliance – One Episode at a TimeEp 70 - Matt Sands & The Importance of Quality and Continuous Improvement During DownturnMatt Sands joins us as we discuss continuous improvement and quality and their importance when the oil and gas industry in a downturn. Don’t do the wrong things righter!
Quality shouldn’t be something else that costs you money. Quality is getting your processes and procedures on paper and doing what you say you’re going to. This is important anytime, but especially during a downturn when you might be facing a shut down. Having your procedures in places helps to track everything from how much time a paper sat on someone’s desk for approval to waste to rework. If...2020-07-1428 min#QualityMatters Podcast | Simplifying Quality Management, Risk & Compliance – One Episode at a TimeEp 68 – Deming’s Red Bead ExperimentWho hasn’t heard of Deming’s Red Bead Experiment? A lot of people, probably. However, if you’ve ever worked somewhere that you’ve done your best, followed the procedures, and your performance still wasn’t good, you may be trapped in a red bead system. This episode shows us how important a system is that includes opportunity for employees to offer input on continual improvement.
Deming, in a workshop, “hires” a few employees. Their job is to fill a small paddle with all white beads. The workers will dip the paddle into a box that is comprised of 3200 white beads and 800...2020-06-3013 min#QualityMatters Podcast | Simplifying Quality Management, Risk & Compliance – One Episode at a TimeEp 67 - Deming Institute & Mike Dugan as CEO of Detroit Medical SystemToday we discuss continual improvement through top management change for the good of all interested parties. Darci absolutely loved this blog post. Kyle and Darci, in both personal and professional life, are improvement seekers. They both believe that change begins with you. This blog discusses that very phenomenon through Mike Duggan who was at the time the CEO of Detroit Medical Center.
Deming Institute & Mike Dugan as CEO of Detroit Medical System
Being the CEO, top management, Duggin was charged with finding out why there was multi-million-dollar loss the previous year. Duggin started with the nurses, who said it took so lo...2020-06-2316 min#QualityMatters Podcast | Simplifying Quality Management, Risk & Compliance – One Episode at a TimeEp 66 – Deming Institute and Toyota Production SystemIn this episode we discuss a blog post from The Deming Institute on why the Toyota production system is more effective than others. To fully understand this, you have to understand ‘part’ vs. ‘part of’. Darci had to have Kyle’s help understanding this one, but once she caught on, it was as simple as it sounds.
The blog starts with a story of a Ford Motor Company assembly plant manager buying competitor’s cars to disassemble them and learn how they were assembled by reassembling them. In America, car manufacturers use a rubber mallet when things don’t fit-this was discussed in...2020-06-1622 min#QualityMatters Podcast | Simplifying Quality Management, Risk & Compliance – One Episode at a TimeEp 65 - Mayo Clinic Part 3 of 3Mayo Clinic Part 3! In our last episode of sharing the case study of Mayo Clinic, we come to putting some quality measures in place. Mayo standardized one process after another with two ideas in mind: standardization prevents harm, eliminates waste or both and it would move Mayo to more perfect outcomes.
We discuss how they standardized practices as simple as hand hygiene and as difficult as correctly dosing the blood thinner, Warfarin.
As Mayo Clinic continued to grow, they realized they needed to quickly scale up their quality system. So, they developed the Quality Academy and Medical Information and Reporting Sys...2020-06-0220 min#QualityMatters Podcast | Simplifying Quality Management, Risk & Compliance – One Episode at a TimeEp 64 - Mayo Clinic Part 2 of 3In our first episode of this mini-series, we discussed what led Mayo Clinic to developing a quality program and how they decided a blend of methods was best. We ended with Mayo Clinic assessing their system and knowing that to get standardized best practices across 50 locations, they would need fundamental changes toward customers, workforce, operation, and information and knowledge management. In this episode, we discuss all of that, and a little more.
Customers: Mayo Clinic realized the immediate patient was their customer, but there are so many more stakeholders. They developed key questions to help develop best practices for all stak...2020-05-2621 min#QualityMatters Podcast | Simplifying Quality Management, Risk & Compliance – One Episode at a TimeEp 63 - Mayo Clinic Part 1 of 3This week we begin a quality journey with Mayo Clinic discussing a case study posted by ASQ and written by Mary Beth and James Buckman. This introductory episode teaches us about Mayo clinic’s innovative mindset from their beginning in the 1880’s. Mayo Clinic decided from the beginning that they were going to be a physician led organization with a team approach. Early in the 1900s one of their pioneer physicians, Henry Plummer, pushed for “pooled resources,” wanting one place to keep all physicians’ analysis for a single patient.
The clinic worked to develop procedures and advance consistency across the board. Engine...2020-05-1921 min#QualityMatters Podcast | Simplifying Quality Management, Risk & Compliance – One Episode at a TimeEp 62 - Rising to Meet ExpectationsPeople Will Meet Your ExpectationsSo be careful what you wish for, you just might get it.
Story of self-fulfilling prophecy from England when a computer mixed up the “bright” and “dumb” kids. The teachers taught according to the report and when admin found the error, they retested them. Results found that the actual group of “bright” kids had gone down significantly and the actual group of “dumb” kids had increased. The bright kids labeled dumb created the paradigm for the teachers to teach them and they were treated as mentally limited, uncooperative, and difficult to teach. The dumb kids labeled as bright had create...2020-05-1213 min#QualityMatters Podcast | Simplifying Quality Management, Risk & Compliance – One Episode at a TimeEp 61 - Learner Controlled SystemsCovey was asked to consult on a project with a large banking institution. They needed to evaluate and improve their management training program. At the time, they selected college graduates and put them through two-week assignments in each of the 12 departments, creating a 6-month training program. At the end of the 6 months, the trainees were assigned as assistant managers in different branches.
To start, Covey’s consulting team tried to nail down objectives. What did the execs want the trainees to know? They got vague and contradictory answers. As it was the program dealt with methods, not results. So, covey’s team sugg...2020-05-0420 min#QualityMatters Podcast | Simplifying Quality Management, Risk & Compliance – One Episode at a TimeEp 60 - Modern Schedules vs Human Relationships"Efficient' scheduling and control of time are often counterproductive. The efficiency focus creates expectations that clash with the opportunities to develop rich relationships, to meet human needs, and to enjoy spontaneous moments on a daily basis." - Stephen Covey
Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter | Instagram | YouTubewww.qmcast.com | Texas Quality Assurance2020-04-2818 min#QualityMatters Podcast | Simplifying Quality Management, Risk & Compliance – One Episode at a TimeEp 59 - Tale of Two ManagersI think it’s safe to say we’ve all had an unpleasant car repair experience. In this episode, we share an experience we had, but through the lens of leadership vs. management. Within the same company, the manager was lacking, but the leader was not.
We really aren’t using our platform to complain, although it’s a grand and unbelievable story, we see most of our experience through the lens of quality and where the breakdown is. It was amazing to both of us the difference in the two supervisors within the same company. One was higher up than the...2020-04-1320 min#QualityMatters Podcast | Simplifying Quality Management, Risk & Compliance – One Episode at a TimeEp 58 - Leadership vs ManagementLeadership and management are sometimes used interchangeably. Covey puts a lot of emphasis on putting first things first and he defines these two words with that in mind. Leadership decides what things are first, management puts those things first. Leadership vs Management... lots to learn.
Steven Covey - Leadership vs Management - The 7 Habits for Managers
The quality of the people you hire can not be stressed enough. Your business should start with a meaningful mission statement, your why-to go back to Simon Sinek. Once you have that, everything you do should coincide with your mission statement. The people you hire...2020-04-0719 min#QualityMatters Podcast | Simplifying Quality Management, Risk & Compliance – One Episode at a TimeEp 53 – What Gets Measured Gets Done“What Gets Measured Gets Done” that sums it up. So what you measure matters. Be aware that folks will sacrifice their
time, their effort, and your customer’s time and effort, so be certain your
measures that your people are held accountable to drive not just the results
but the behaviors to get there while supporting your organizations WHY.
Simon Sinek's Start with Why
Take the example from Simon Sinek's book Start With Why of Bridgeport Financial. https://www.bridgeportfinancial.com/ Who would have thought that a collections agency could build stronger longer lasting relationships with the in-debted person? But they did...2020-03-0319 min#QualityMatters Podcast | Simplifying Quality Management, Risk & Compliance – One Episode at a TimeEp 48 - Richard Spears [Spears & Associates] FRACK vs FracThanks for tuning into the #QualityMatters Podcast. Let's start with a fun question here for the Oil & Gas World. Would a future president be able to stop to 'Frack'ing in the United States?
Frac vs Frack … what’s the difference? Well it's pretty straight forward, Frac is the term used in the Oil Industry for Hydraulic Fracking of rock to pump out oil and gas. Water, sand and a bit of chemistry are sent down the hole, cracking the rock, the sand keeps the crack open while oil & gas are pumped out. However, often times when more politically minded folks talk abou...2020-01-2121 min#QualityMatters Podcast | Simplifying Quality Management, Risk & Compliance – One Episode at a TimeEp 46 - Sarge Summers - Military Service, Energy - Oil & Gas IndustryPodcasting again from the DUG Mid Continent Conference in Oklahoma City we met up with the man, the myth, the legend, Sarge Summers Founder - Owner of Sarge's Industry Solutions, LLC. Its funny, because Kyle and Sarge have talked for a couple years now, and tried several times to meet up, but business and schedules always got in the way, and then by chance we all met up at the conference. Needless to say, we could not let Sarge get away without some time on the #QualityMatters podcast.
Great meeting up at the Hart Energy DUG Mid continent Conference
This...2020-01-0116 min#QualityMatters Podcast | Simplifying Quality Management, Risk & Compliance – One Episode at a TimeEp 44 - ASQ Houston -Sales & Shooting the $#!^The
last of our ASQ Houston Area Quality Conference Episodes. This week's episode
was a blast. Recorded with Mike Prior of QIA, in all respects a competitor to
us here at Texas Quality Assurance, but they kill puppies. Tune in, check it
out, you won't be disappointed.
Find more about #QualityMatters Podcast and Texas Quality Assurance online at: https://qmcast.com/ LinkedIn --- https://www.linkedin.com/company/1093... Facebook --- https://www.facebook.com/TexasQuality... Twitter --- https://twitter.com/TexasQualA Texas Quality Assurance --- https://texasqualityassurance.com/
And to learn more about our guest today, Mike Prior, VP of...2019-12-1018 min#QualityMatters Podcast | Simplifying Quality Management, Risk & Compliance – One Episode at a TimeEp - 42 - ASQ Houston Area Quality ConferenceEvidence against that no matter the profession from oil & gas to medical and pharmaceutical Quality Matters. But be sure you retain those oh so important software skills in order to be effective.
Tune in as we interview a couple of amazing speakers from the ASQ 'American Society for Quality" Houston Area Regional Quality Conference 2019.
Guests
#QualityMatters - Houston Area Quality Conf
Jennifer Rodriguez | Corporate Quality Systems Manager at QuVa Pharma, Inc
LinkedIn https://www.linkedin.com/in/jennifer-rodriguez-27049114/
Erin Urban, LSSBB, CPDC | Certified Career Growth Strategist |
Executive Coach | Forbes Coaches Council Member | International Speaker
LinkedIn https://www.linkedin.com/in/e...2019-11-2622 min#QualityMatters Podcast | Simplifying Quality Management, Risk & Compliance – One Episode at a TimeEp 41 - Coffee Pot Process MappingThis episode was recorded at an ASQ Section 1422 meeting where Kyle Chambers discusses among other things tools Consultants and Auditors can use, and even Quality Managers, to conduct a GAP Assessment using Process Maps. Kyle explores this through the lens of what he dubs Coffee Pot Process Mapping.
How does consultants and auditors get their start on a project? The simplest answer is a GAP Assessment. But that’s not so simple. Tune in as we explore developing a Coffee Pot Process Map to build a Quality Management System.
Check out our YouTube Channel to view the live recorded video as...2019-11-1924 min#QualityMatters Podcast | Simplifying Quality Management, Risk & Compliance – One Episode at a TimeEp 40 - Four (4) day work week - Microsoft JapanFour day work week, sounds great at first. Seems Microsoft Japan has had a lot of success with it so far. But there are a lot of variables at play here from cultural differences between Japan and the US, what about the impact of increased productive time during the day at work to impacts on your personal life, say scheduling doctor visits or helping out with your kids. See what Microsoft says about the plan, know as the “Work-Life Choice Challenge 2019 Summer.”
“Microsoft Japan CEO Takuya Hirano noticed that in addition
to being more productive, the workers asked for fewer days off...2019-11-1222 min#QualityMatters Podcast | Simplifying Quality Management, Risk & Compliance – One Episode at a TimeEp 39 - Quality, Marriage, Martial Arts and Management - ASQ Conference w/ Dr. RobWhat a joy it was to sit down with Dr Rob Pennington. For those that don’t’ know him YET, Dr. Rob is a Psychologist and executive coach, and he’s been helping leaders and teams find a better balance of authority and collaboration since 1982. A former assistant professor at the University of Houston and co-founder of Resource International, a Houston based management consulting firm, he received the highest trainer evaluations from ExxonMobil, every year, for 34 years, for his multi-day program Successful Work Relationships.https://drrobpennington.com/
You can learn more at https://drrobpennington.com/speaking/
From
spending a little quality t...2019-11-0519 min#QualityMatters Podcast | Simplifying Quality Management, Risk & Compliance – One Episode at a TimeEp 38 - Marijuana Legalization and Workplace SafetySafety experts: Congress should consider workplace safety implications of Marijuana Legalization and Workplace Safety. https://www.ishn.com/articles/111682-safety-experts-congress-should-consider-workplace-safety-implications-of-marijuana-legalization
Occupational safety and health experts are urging the U.S.
Congress to go slow and consider workplace safety when taking on the
legalization of marijuana. Although recreational and medical marijuana are
still prohibited under federal law, it is legal in 33 states and the District
of Columbia – and counting.
WONDERING WHAT THE LAW IS IN YOUR STATE? https://disa.com/map-of-marijuana-legality-by-state
At the end of the day, it comes down to risk, how to respond to it, and what’s best for...2019-10-2919 min#QualityMatters Podcast | Simplifying Quality Management, Risk & Compliance – One Episode at a TimeEp 37 -Tips for Surviving a 3rd Party AuditLet’s face it folks, no one enjoys being audited, especially your first time to be audited can be nerve-racking. There are several types of audits, but the hardest and often most vital to your business or industry is your 3rd Party Certification Audit. But with a few tips and a little preparation, there is little need to panic. We know that the Certification Auditor can be scary, is often intimidating, and likely very and boring and hard to read. Tune in and learn from someone that has been there and done that and been on both sides of the fence...2019-10-2220 min#QualityMatters Podcast | Simplifying Quality Management, Risk & Compliance – One Episode at a TimeEp 36 -The Human ElementQuality is more than processes, protocols, procedures and profit. Its about People. Our #QualityMatters Podcast episode this week dives into one CEO's solution to the often neglected Human Element. In fact he writes over 9200 Birthday Letters annually alone.
A CEO who writes 9,200 employee birthday cards a year explains the value of gratitude Sheldon Yellen, CEO of the property-restoration company BELFOR Holdings, Inc., hand-writes birthday cards to each of his 9,200 employees as a way to say thank you.
https://www.businessinsider.com/ceo-writes-7400-employee-birthday-cards-each-year-2017-6
Find more about #QualityMatters
Podcast and Texas Quality Assurance online at:
Learn more about #QualityMatters & Texas Q...2019-10-1518 min#QualityMatters Podcast | Simplifying Quality Management, Risk & Compliance – One Episode at a TimeEp 35 - is API & ISO Running Small Business out of Business...?The question this week is "is API & ISO Running Small Business out of Business…?" And its a good one to ask. You'll be amazed to hear that like all other industries, the Quality Management Industry and Certification Bodies as all run and operated by, you guessed it people like you and me. While that is comforting to know, it can defiantly present certain challenges to you and how you run and maintain your organization.
Our guest this week is Kevin Stange https://www.linkedin.com/in/kgseqm/ Kevin has more than 15 companies in QMS implementation and certification to API Q1, Q2...2019-10-0821 min#QualityMatters Podcast | Simplifying Quality Management, Risk & Compliance – One Episode at a TimeEp 34 - Purdeep Sangha from MalePodcast.com Part 2If you can master yourself, you can master anything. What a great conversation we have for you this week.
It comes down to managing your own levels of emotion and energy. If you can master your own inner alignment here, you can influence others. When you have that inner alignment, you achieve things faster and easier, no more swimming against the current. True at work and home.
The first step to becoming a leader is understanding what you
want out of your life. There is little
to no distinction between your home and work life, they are both part your life...2019-10-0122 min#QualityMatters Podcast | Simplifying Quality Management, Risk & Compliance – One Episode at a TimeEp 33 - Family Promise and Quality Care in NonProfit OrganizationsThis week we’re talking with Lanny Partain of Southeast Church of Christ about Planning and other Quality Critical operations for Non-Profit Organizations. We’re talking in specific about the Family Promise program here in the Clear Lake area. If you don’t know about Family Promise, do take the time to get to know more about these folks and amazing good they are doing for homeless families local to your neighborhood. Many ways to get involved and help. Its a hard uphill battle for these folks, even simple processes like filling out a job application are hard to do if your a...2019-09-2419 min#QualityMatters Podcast | Simplifying Quality Management, Risk & Compliance – One Episode at a TimeEp 32 - Mattress Mack, Customer Satisfaction & The Deming WaySuch an amazing interview we have for you today. #QualityMatters is here to demonstrate that Quality Management principles are applicable everywhere you go. This week is Jim McIngvale, Mattress “Mack” of Gallery Furniture. Gallery Furniture is for those of you not in the Houston Area is a true icon and landmark of Houston, and rightly so. Mack owner of Gallery Furniture has likely done more good of the folks of this city and surrounding area than any other single person. The endless list of good deeds is truly amazing, but would not have been possible if there not for the amazingly...2019-09-1713 min#QualityMatters Podcast | Simplifying Quality Management, Risk & Compliance – One Episode at a TimeEp 31 - Chris Paris - Conflict of Interest in the ''Development'' of StandardsAnother great episode with Chris Paris, author of Surviving ISO 9001:2015. We're talking today about just what makes the new ISO 9001 standard so darn confusing. Its quite an eye opening experience to say the least, and .
Seems no matter where you go, be it the corporate ladder, local government, even your school board, people are people and need to be held accountable to the rules. Even the folks that write them for the rest of us.
#QualityMatters Podcast & Chris Paris of oxebridge.com
To find out more about Chris Paris, go online to www.oxebridge.com or check out his latest...2019-09-1022 min#QualityMatters Podcast | Simplifying Quality Management, Risk & Compliance – One Episode at a TimeEp 30 - Mark LaCour - Quality, Sales & Contract Review (Understanding the Standard)A very special episode today, not just because we are talking sales and finishing the Understanding the Standard Mini Series, but we our guest today, Mark LaCour, Editor in Chief of the OGGN the Oil & Gas Global Network. Sales is so often not considered as a part of the Quality Management System, but 100% should be. The fact is that sales buttresses the front and rear of the PDCA Cycle. Don't under estimate the value of communication and skill of the sales team, and be sure to integrate with your business operations. Mark has some great suggestions from strategy during implementation of a...2019-09-0324 min#QualityMatters Podcast | Simplifying Quality Management, Risk & Compliance – One Episode at a TimeEp 292 - Design & Development (Understanding the Standard)What a fun episode this week. Darci and Kyle talk everything from cell phone designs, QR Codes that seem to still exist.... As a part of our Mini-Series on Understanding the Standard, we break down ISO 9001:2015 "8.3 Design and development of products and services".
Design and Development can be broken down into three easy stages, and be kept from being overly complicated.
Click Here to find the phone Kyle is Geeking out over (he says it will be an acceptable gift for his birthday or any-day)
https://www.kickstarter.com/projects/jellyphone/titan-unihertz-rugged-qwerty-smartphone
#QualityMatters Podcast
*** www.qmcast.com – LinkedIn – Facebook – Twitter – Instagram – QMS Bootc...2019-08-2717 min#QualityMatters Podcast | Simplifying Quality Management, Risk & Compliance – One Episode at a TimeEp 28 -City of Houston not recycling recyclables?Taking a break from out Understanding the Standard mini series to discuss an article we ran across about the City of Houston and their Management of Solid Waste. Seems many tons of recycling wound up in the regular garbage landfill. This discovery was made after a new story broke with KHOU 11, promoting an Internal Audit, and findings in regards to the issue especially since an official memo was already put out months earlier in regards to this issue.
"HOUSTON — The City of Houston Solid Waste Management Department has launched an investigation after KHOU 11 Investigates captured video of a garbage truck driv...2019-08-2022 min#QualityMatters Podcast | Simplifying Quality Management, Risk & Compliance – One Episode at a TimeEp 27 - Support ProcessesContinuing the "Understanding the Standard" mini series we dig into Support Processes required for ISO 9001. You may be seriously surprised at how much choice you have in determining the requirements for your organization. For instance, did you know that the ISO 9001 standard does NOT specify how often different types of measurement equipment need to be calibrated or the method required for preventative maintenance on your machines? Furthermore, we dive into the requirements for Competence and the surprising little requirement for Training.
Darci has requested that you message her (click here for Darci's LinkedIn profile) if you already know what VTL and...2019-08-1424 min#QualityMatters Podcast | Simplifying Quality Management, Risk & Compliance – One Episode at a TimeEp 26 - Key Processes - Quality Planning & CheckingContinuing the "Understanding the Standard" mini series we dig deep into Quality Planning and Checking to make sure well, you provided a Quality Product. First, what is Quality? Quality is documenting what you plan to do, and doing it, and doing it repeatedly.
In just 20 minutes we cover everything today from why Chick-fil-A "doesn't suck", how to handle risk, and generally just make certain there is a plan for success.
Find us online Quality Matters Podcast #QualityMatters
Learn more about #QualityMatters & Texas Quality Assurance :
LinkedIn | Facebook | Twitter | Instagram | YouTube
www.qmcast.com | Texas Quality Assurance2019-08-0622 min#QualityMatters Podcast | Simplifying Quality Management, Risk & Compliance – One Episode at a TimeEp 21 - ASQ - The Global Voice of Quality Professional Development June 20thIn today's episode we are wrapping up our opportunity to speak for ASQ's professional dinner on June 20th 2019. Again, what a great even, and a great group of people. We are discussing the value of a change model in your organization and some of the problems you are apt to run into.
ASQ Houston
https://www.asqhouston.org/
ASQ Houston - Professional Dinner July 20th 2019
https://www.asqhouston.org/events/335/
Our source for this week's impromptu podcast
http://www.emeraldgrouppublishing.com/learning/management_thinking/articles/quality_change.htm
KOTTER’S EIGHT-STEP CHANGE MODEL
https://www.kotterinc.com/8-steps-process-for-leading-change/
Check out the pr...2019-07-0921 min#QualityMatters Podcast | Simplifying Quality Management, Risk & Compliance – One Episode at a TimeEp 20 - Independence Day - Tips for Quality Matters at the Grill (4th of July Special)Independence Day | 4th of July
Today's episode is a special episode, and proof again that Quality Matters Everywhere! Many of you are going to be hitting the grill to slow smoke some meat this week. Well we've got some simple tips on how to make the most of it, some learned the very hard way. We hope you enjoy folks!
Be safe out there, have fun, eat some good food and enjoy the company of friends and family celebrating the birth of our Nation. God Bless America in this anniversary and in God willing many many more to come.
Please comm...2019-07-0226 min#QualityMatters Podcast | Simplifying Quality Management, Risk & Compliance – One Episode at a TimeEp 19 - ASQ - The Global Voice of Quality Professional Development June 20thThank you to the ASQ Houston chapter 1405 for inviting us to speak at the professional dinner June 20th 2019. It was an honor and a lot of fun for us. This was Darci AKA "The Boss Lady"s public speaking event too.
This is Part 1 of a two part episode. Next week we have a special podcast planned in honor of Independence Day and we will release Part 2 the following week. The opening speaker was unable to present, so Darci and Kyle sat down, assessed the situation and put together a topic and podcast and presented this impromptu presentation of #QualityMatters.
CUTT...2019-06-2519 min#QualityMatters Podcast | Simplifying Quality Management, Risk & Compliance – One Episode at a TimeEp 18 -Villain Arts Tattoo convention HoustonThe Tattoo Convention was a blast
The Tattoo industry is proof positive that it doesn't matter what your industry is #QualityMatters folks!!!!
Thanks to the Villain Arts Tattoo Convention Houston Texas for having us out to cover this event.
From the tattoo machine used, to the lubricants for the skin for pre, during and post tattoo, and even blue tooth connections to control that output to the gun Quality really is Key!!! Not to mention we got some great tips and advice for anyone looking to get their own tattoo.
Let this be the Official Start of the #TattooTheBossLady hash ta...2019-06-1816 min#QualityMatters Podcast | Simplifying Quality Management, Risk & Compliance – One Episode at a TimeEp 17 - Christopher Paris from Oxebridge.com | Bigfoot, UFOs, Freemasons and the Scheme of ISO CertificationChristopher Paris from Oxebridge.com
Bigfoot, UFOs, Freemasons and the Scheme of ISO Certification | Episode 17#QualityMatters Podcast
"I was blown away at how unethical some of these outfits conduct business when I first got tossed into the role of QM years back. Its something I think a lot of people don’t think about and don’t consider. I’ve told people for years ISO 9001 itself doesn’t mean much, who gave it to you and often times the auditor means something. " - Kyle Chambers co-Host #QualityMatters and CEO Texas Quality Assurance.
We got introduced to Christopher Paris with Oxebridge after cover...2019-06-1133 min#QualityMatters Podcast | Simplifying Quality Management, Risk & Compliance – One Episode at a TimeEp 15 -#OTC2019 | Hytorc | Lark Heat Treatment | NASA | Drone Pro | LM Frac Tube | #QualityMattersThis is out last Podcast from OTC "Offshore Technology Conference" it was such a great experience, defiantly going back next year to see what new innovative solutions are available. Lots of names on the podcast today, again it was just so much fun to see so many great ideas under one roof.
Hytorc
Lark Heat Treating Inc
NASA Technology Transfer Program
Drone Pro
L&M Radiator | Mesabi® Brand Heat Exchangers
Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter | Instagram | YouTubewww.qmcast.com | Texas Quality Assurance2019-05-2838 min#QualityMatters Podcast | Simplifying Quality Management, Risk & Compliance – One Episode at a TimeEp 14 - #OTC2019 - Aquanaut | Dustless Blasting | JMP Wellhead MFGFun Times at #OTC2019 - Aquanaut | Dustless Blasting | Wellhead MFG - #QualityMatters
What a week #OTC2019 "Offshore Technology Conference" was. We are very grateful for the experience to not only go, but to have a chance to talk to so many innovative teams and people. We are publishing three interviews with week and again next week. Such a shame we cannot cover more of the amazing companies and innovative solutions.
Houston Mechatronics - Aquanaut
You gotta see this thing, its an underwater transformer, so much fun. These folks are changing subsea technology with Aquanaut. It’s not a secret. The offsho...2019-05-1423 min#QualityMatters Podcast | Simplifying Quality Management, Risk & Compliance – One Episode at a TimeEp 12 - Steps on How to ''Get'' ISO CertifiedWhat’s it take to get ISO 9001 Certified?
Darci and Kyle Chambers host of #QualityMatters podcast are discussing a blog post Kyle publish discussing what it takes to ''Get'' ISO and details about each step in the process.
GAP Analysis – This is a short audit intended to gauge where you are, what your business processes look like, and make a plan to get you certified and compliant to your customer and regulatory requirements
Consultation – We will be with you step by step, every procedure, every form to make sure you’re headed in the right direction.
Internal Audit – Similar to the GAP Analys...2019-04-3022 min#QualityMatters Podcast | Simplifying Quality Management, Risk & Compliance – One Episode at a TimeEp 11 -Big Data and it relates to both Healthcare & Oil & GasBig Data and it relates to both Healthcare & Oil & Gas
Welcome back to #QualityMatters podcast with your hosts Darci and Kyle Chambers. Today we are discussing a recent article published by ASQ "Big Data Drives Healthcare Towards More Informed Future" Check it out below.http://asq.org/qualitynews/qnt/execute/displaySetup?newsID=25514
"It may seem like just another hi-tech buzzword, but Big Data is transforming the way businesses and organizations operate." And this is absolutely true. Big data has changed the way we Shop, IE Amazon, the way the consume media, IE Facebook, and will continue to transform our lives in...2019-04-2321 min#QualityMatters Podcast | Simplifying Quality Management, Risk & Compliance – One Episode at a TimeEp 10 - Medically Fragile Children not getting the care they deserve -Texas STARMedically Fragile Children not getting the care they deserve -Texas STAR
Kyle and Darci discuss the one of the most difficult topics to review so far as it hits a little close to home. Medically Fragile Children are simply not getting the care they deserve and that families were promised, and it all seems to be largely preventable problems if tackled via a process based approach.
AUSTIN — Texas pays $3.3 billion a year to companies that manage health care for medically fragile children, but the state isn’t taking necessary steps to ensure the contractors are meeting the children’s needs, accordi...2019-04-1624 min#QualityMatters Podcast | Simplifying Quality Management, Risk & Compliance – One Episode at a TimeEp 9 - Simon Sinek's Start with Why & its Impact on Quality ManagementStart with Why & its Impact on Quality Management
Thanks again for joining us for #QualityMatters podcast! Your husband and wife duo of Kyle and Darci Chambers are back, and back in the Garage Studio again tonight talking about Start with Why and its impact on Quality Management. Be sure to check us out online at www.QMCast.com and www.TexasQualtiyAssurance.com to keep up to date with the latest news from us.
Today we discuss a small piece of an author who should need no introduction today, Simon Sinek and his groundbreaking book “Start with Why”. Today we are only r...2019-04-0924 min#QualityMatters Podcast | Simplifying Quality Management, Risk & Compliance – One Episode at a TimeEp 8 - USPS - OHSA - Heat Stress & Forklift AccidentsWelcome back to #QualityMatters!
Where Quality counts everywhere from the oilfield to the education system. Our host of the show Darci Chambers will be digging into a series of recent safety violations against the USPS - United States Postal Service regarding OHSA heat stress and forklift (powered industrial trucks for you non safety geeks out there) accidents.
The fact is most any industrial facility is going to face hazards related to Powered Industrial Trucks (AKA the Forklift) and or Heat Stress.
Kyle's forklift safety video as promised is live on YouTube (click here)
OSHA fines post office in Florida $129,336 for e...2019-04-0227 min#QualityMatters Podcast | Simplifying Quality Management, Risk & Compliance – One Episode at a TimeEp 5 - Houston Police Department ShootingWelcome back to #QualityMatters. Your host Darci Chambers and Co-Host Kyle Chambers are discussing a recent nation wide news story in Houston Texas involving a shooting, multiple injured officers, the death of two suspects, and the infamous no knock warrant. From a process and procedural point of view, how could this have gone differently? What can be done in the future.
HOUSTON, Texas (KTRK) -- It
was a mother worried about her daughter's drug use that alerted Houston police
to a home in southeast Houston, leading to a deadly drug raid, say ABC13
sources.
Below is a little of what we h...2019-03-1225 min#QualityMatters Podcast | Simplifying Quality Management, Risk & Compliance – One Episode at a TimeEp 4 - Quality Management RepresentativeWelcome back to #QualityMatters. Your host Darci Chambers and Co-Host Kyle Chambers are discussing the role of the Quality Management Representative in today's Quality Management System. What changed between ISO 9001:2008 and ISO 9001:2015? How does this affect you and your organization?
First, make sure you go online to subscribe to the Podcast
if you have not already, leave us a review as well, especially if you have a
great idea for a new topic we should address.
https://itunes.apple.com/us/podcast/qualitymatters/id1447300405?mt=2
Top Management and the Quality Management Representative
The ISO 9001:2015 Standard is missing a key aspect of...2019-03-1215 min#QualityMatters Podcast | Simplifying Quality Management, Risk & Compliance – One Episode at a TimeEp 3 - Eradicating Inconsistency -ORKIN Case StudyWelcome back to #QualityMatters. Your host Darci Chambers and Co-Host Kyle
Chambers are discussing “Eradicating Inconsistency”.
First, make sure you go online to subscribe to the Podcast
if you have not already, leave us a review as well, especially if you have a
great idea for a new topic we should address.
https://itunes.apple.com/us/podcast/qualitymatters/id1447300405?mt=2
When pest-control company Orkin expanded rapidly in the
middle 1990s, consistency of service and quality suffered. Initially the
company dealt with the situation by requiring its commercial branches to work
to attain ISO 9001 certification. In 2002, the company established a qualit...2019-03-1221 min#QualityMatters Podcast | Simplifying Quality Management, Risk & Compliance – One Episode at a TimeEp 2 - Clark County School District - ISO 9001 CertifiedQuality Management is NOT isolated to On Time Delivery, Manufacture Defects and Corrective Actions. It goes so much deeper than that, we'll explore just one such example today.
Find the Podcast first, Subscribe, Download and Review! https://itunes.apple.com/us/podcast/qualitymatters/id1447300405?mt=2
In the mid-1990s, administrators in Clark County School District had to expand their educational infrastructure quickly to serve one of America’s fastest-growing cities—Las Vegas, Nevada—and its surrounding suburbs. The district’s already-large enrollment was skyrocketing at a rate of 10,000 to 12,000 new students each year.
Rapid expansion was challenging enough, but on top of i...2019-03-1222 min#QualityMatters Podcast | Simplifying Quality Management, Risk & Compliance – One Episode at a TimeEp 1 - 3800 Year Old Customer Service Complaint#QualityMatters
In today’s first ever episode we will introduce you to the husband and wife duo of Kyle and Darci Chambers, founders of Texas Quality Assurance. Together we will explore a customer service complain from 3,800 years ago that could just as easily have been a modern event. Times change, but the expectation for quality does not.
Find the Podcast, Subscribe, Download and Review! https://itunes.apple.com/us/podcast/qualitymatters/id1447300405?mt=2
Your Beautiful Host - DarciYour not so beautiful co-host - Kyle
3,800-YEAR-OLD TABLET WITH WORLD'S OLDEST CUSTOMER COMPLAINT GOES VIRAL: 'WHAT DO YOU TAKE ME FOR?'
Ch...2019-03-1220 min#QualityMatters Podcast | Simplifying Quality Management, Risk & Compliance – One Episode at a Time#QualityMatters Launches Q1 2019Launching 2019
We are thrilled to announce the launch of #QualityMatters Podcast in Q1 of 2019. We are busy lining up guests and gathering content that we know will matter to you, your business and all the products and services you provide.
Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter | Instagram | YouTubewww.qmcast.com | Texas Quality Assurance2018-12-1400 min