Shows
Japan's Top Business Interviews Podcast By Dale Carnegie Training Tokyo Japan201 Patrick Boulet, President ACRELEC Manufacturing JapanPreviously Patrick was Operations Director at Innov8; Purchasing and RD Director at Groupe ADF; Operations Director at Uniross; Purchasing Director at Alcatel Mobile Phones and Mechanical Manager at SAGEM. He has a Masters Degree in Mechanical Engineering from Arts et Metiers Paris Tech – Ecole National Superieure d’Arts et Metiers and an MBA from ESSEC Business School and a DUT, Mechanical from the Universite de Provance2024-05-031h 03
Beyond Technology: The Experience PodcastLeveraging AI for Improved Customer Service in Retail: Examples and Benefits2023-04-1001 min
L'invité de ETI RadioAcrelec : L’optimisation de l’énergie au service de la technologie | Benoit Dupuit, Directeur Général d’Acrelec France & FEC FranceBenoit Dupuit nous parle de sa riche expérience, qui débute en tant qu’acheteur avant d'être promu Directeur Général d'Acrelec France. Par ailleurs, il nous décrit son entreprise qui se présente comme le partenaire technologique des enseignes qui veulent optimiser leur flux sur le service au client. La société est implantée dans une vingtaine de pays en terme de filiale et dans plus de 60 pays au dernier compte. Par la suite, il nous dévoile ses secrets pour une meilleure évolution dans les solutions Hardware. Il n’hésite pas à nous partager sa v...2022-11-0215 min
Beyond Technology: The Experience PodcastThe State of QSR Technology with John Owen and Chloé BisiauxQSRs (quick-service restaurants) have a significant market share across restaurant options. It’s quick, low-cost, and convenient. However, they too had to pivot due to the pandemic, and technology was essential. To discuss the latest trends in QSR technology, Beyond Technology host Tyler Kern spoke with John Owen, President, and Chloé Bisiaux, Head of Drive-Thru Products, at Acrelec. QSRs were in a relatively good place to adjust to the pandemic. Owen said, “The pandemic accelerated trends already in place like mobile ordering and curbside pickup. QSRs had to prioritize the value of off-premises dining, considering new ways to get fo...2022-03-0127 minBeyond Technology: The Experience PodcastThe State of QSR Technology with John Owen and Chloé BisiauxQSRs (quick-service restaurants) have a significant market share across restaurant options. It’s quick, low-cost, and convenient. However, they too had to pivot due to the pandemic, and technology was essential. To discuss the latest trends in QSR technology, Beyond Technology host Tyler Kern spoke with John Owen, President, and Chloé Bisiaux, Head of Drive-Thru Products, at Acrelec. QSRs were in a relatively good place to adjust to the pandemic. Owen said, “The pandemic accelerated trends already in place like mobile ordering and curbside pickup. QSRs had to prioritize the value of off-premises dining, considering new ways to get fo...2022-03-0127 minBeyond Technology: The Experience PodcastThe Evolution of Self-Checkout TechnologySelf-checkout solutions are gaining validation for their mass deployment across retail, QSR and hospitality verticals. As industries change and adapt, so too SCO processes, technology, and offerings. Beyond Technology reached out to Craig Bevan, VP Sales Commercial Director for Acrelec Group, for his perspective on the self-checkout & self-service kiosk landscape. “To the purist, a kiosk is something you’ll find in a fast-food restaurant,” Bevan said. “A self-checkout, you’ll see in a more traditional retail environment where typically it’s a smaller screen, and you scan and pay for your products. But, you know, there’s been a lot of...2021-10-2732 minBeyond Technology: The Experience PodcastThe Next Gen Drive-through with Chloe BisiauxThe pandemic made the drive-through an essential part of keeping quick service restaurants open during lockdowns. Additionally, the past twenty months shined a spotlight on the importance of state-of-the-art drive-through technology solutions to create a process as efficient and profitable as possible. What is the next gen drive-through? Beyond Technology discovered the answers when Host James Kent chatted with Chloe Bisiaux, head of drive-through products at Acrelec. “During COVID, there were changes in what was happening in drive-throughs, and they had to improve in operations, how they work, but also improve the customization to the customer and pe...2021-10-2712 min
Beyond Technology: The Experience PodcastThe Next Gen Drive-through with Chloe BisiauxThe pandemic made the drive-through an essential part of keeping quick service restaurants open during lockdowns. Additionally, the past twenty months shined a spotlight on the importance of state-of-the-art drive-through technology solutions to create a process as efficient and profitable as possible. What is the next gen drive-through? Beyond Technology discovered the answers when Host James Kent chatted with Chloe Bisiaux, head of drive-through products at Acrelec. “During COVID, there were changes in what was happening in drive-throughs, and they had to improve in operations, how they work, but also improve the customization to the customer and pe...2021-10-2712 min
Beyond Technology: The Experience PodcastThe Evolution of Self-Checkout TechnologySelf-checkout solutions are gaining validation for their mass deployment across retail, QSR and hospitality verticals. As industries change and adapt, so too SCO processes, technology, and offerings. Beyond Technology reached out to Craig Bevan, VP Sales Commercial Director for Acrelec Group, for his perspective on the self-checkout & self-service kiosk landscape. “To the purist, a kiosk is something you’ll find in a fast-food restaurant,” Bevan said. “A self-checkout, you’ll see in a more traditional retail environment where typically it’s a smaller screen, and you scan and pay for your products. But, you know, there’s been a lot of...2021-09-2732 min
Beyond Technology: The Experience PodcastHow Have Drive-Thru and QSR Technologies Evolved during COVID-19?The COVID-19 pandemic disrupted every corner of the foodservice industry, and this was especially true for drive-thru and QSR operations that had yet to digitize their drive-thru operations.With in-person dining off-limits for the better part of a year in many parts of the world, brands quickly shifted to prioritizing their drive-thrus. This spurred acceleration of digitization and adoption of innovative solutions that can bring new speed and accuracy to drive-thru service.To explore in greater depth how the pandemic accelerated the digitization of operations in QSR brands, particularly in Europe, and saw many brands...2021-08-2612 min
L'invité de CPO Radio.TVL'univers d'un ingénieur au rôle de directeur des achats | Katib Messaadi, Directeur des Achats d'AcrelecIssu d'une formation d'ingénieur en électronique et mécanique, Katib Messaadi a su saisir les opportunités qui se sont présentées à lui et qui l'ont amené au poste de Directeur des achats d'Acrelec. Il nous raconte son parcours et comment son profil technique l'aide au quotidien dans sa fonction. 2021-06-3016 min
L'invité de ETI RadioAcrelec : à la conquête de la digitalisation des fast-foods | Bruno Lo-Re, Directeur Exécutif Food & Beverage du Groupe AcrelecBruno Lo-Re nous fait part de son expérience entrepreneuriale et industrielle au sein d’Acrelec, une entreprise qui compte révolutionner le monde de la restauration rapide. Hébergé par Ausha. Visitez ausha.co/politique-de-confidentialite pour plus d'informations.2021-05-2514 min
SMART TECHSMART TECH du lundi 17 mai 2021Lundi 17 mai 2021, SMART TECH reçoit Laurent Villa (Président, groupe RX Clav) , Bruno Lo-Ré (Directeur Food & Beverage, Acrelec) , Antoine Girard (directeur général, Guestonline) , Denis Reynaud (restaurateur) et Damien Bancal (cyberchercheur, Zataz.com)Hébergé par Ausha. Visitez ausha.co/politique-de-confidentialite pour plus d'informations.2021-05-1740 min
Beyond Technology: The Experience PodcastThe Necessity of BOPIS in Today’s Retail EnvironmentTo survive in today’s challenging retail environment, businesses need to get creative. BOPIS, or buy online pick up in-store, offers are no longer a differentiator in the retail space; they are a necessity. How are retailers making their BOPIS services stand out as more and more in the industry turn to this option to stay ahead? Craig Bloomfield, Global Development Director of Pickup Solutions for Acrelec, provided his insights. At this stage of the game, Bloomfield said it’s more about how a retailer offers click and collect, not should a retailer offer click & collect. ...2020-12-1033 min
Beyond Technology: The Experience PodcastRelationship Building the Nordic & Baltic WayNo matter the location or region a business is located, a partnership is the cornerstone of success. Markku Nopanen, Managing Director for Acrelec Nordics & Baltics, understands the importance of forging long-lasting relationships.2020-12-0812 min
Beyond Technology: The Experience PodcastNext-Gen Timer Making Drive-Thrus More EfficientFor many, drive-thrus are an essential way to get a meal outside of their home due to the pandemic. Making drive-thrus more efficient is on the mind of many in the QSR industry, and Acrelec is no exception. Andrew Nosal, Innovation Product Manager at Acrelec, brought Beyond Technology’s host, Tyler Kern, up to speed with Acrelec’s QTimer 2.0, poised to shorten drive-thru line times and increase revenues for QSRs.“QTimer 2.0 is Acrelec’s next-generation drive-thru timer,” Nosal said. “We use proven sensor technology in the drive-thru to track vehicles as they go through the journey in the drive-thr...2020-12-0411 min
Beyond Technology: The Experience PodcastThe Role of Table Service for Restaurants During ReopeningThe COVID-19 pandemic has been a crisis for restaurants, but, as they begin to reopen, there are some interesting lessons being learned.
In places like the United Kingdom, restaurants are only being allowed to open with table service to prevent crowding at a bar or counter for orders as may have occurred in the past.
That’s produced some surprising knock-on effects, said Chloé Bisiaux, Head of Drive-Thru Products and Product Manager for Table Service for Acrelec.
“Customer satisfaction increased, because they’re just sitting down at the table and relaxing rather than queuing...2020-10-0108 min
Beyond Technology: The Experience PodcastConversational AI and QSR Customer Experiences with Peter Seltenright & Austin CurryHost Daniel Litwin is joined by guests Peter Seltenright, sales director for Artificial Solutions, and Austin Curry, product manager for Acrelec, to discuss the future of self-ordering kiosks.
These self-powered experiences, including potential, conversational voice-powered ordering, are a critical component of powering up customer experiences – according to Tillster, 65% of customers would be more likely to visit a restaurant with self-order kiosks, and 30% said they’d prefer kiosks to cashiers if wait time isn’t a factor.
“America is a little late on the adoption of the self-ordering kiosk,” Curry said. “But there are just so many benefit...2020-02-0748 min
MarketScale TechnologyAcrelec Jobcast: Brand Relationship ManagerJobcast2020-01-3101 min
Beyond Technology: The Experience PodcastHow Technology is Transforming the Restaurant & Dining Industry with Jeff WaymanThe wave of technology sweeping the globe is leaving no stone unturned, including in the restaurant and dining industry. In fact, technology has transformed the way we order, dine out and hit the drive-thru. On this episode of Beyond Technology: The Experience Podcast we unpack how new tech can leverage the dining experience or, alternatively, sink a business. Jeff Wayman VP of Global Account Management at Acrelec, dishes (pun intended) on the different ways restaurants can integrate new technologies into each unique business, increasing efficiency and elevating the customer experience.
With over 25 years of experience, Wayman has s...2019-12-0519 min
Beyond Technology: The Experience PodcastImproving the Customer Journey in QSRs with Clément PévrierOn this episode of Beyond Technology: The Experience Podcast brought to you by Acrelec, Clément Pévrier, head of digital projects for Udvise, joined Tyler Kern for a discussion focused on Udvise, founded by Acrelec to be the expert agency in digital solutions for the QSR industry.
Ordering Kiosk’s were a main focus of the discussion. Pévrier stressed the importance of both the hardware and software aspects of the Kiosk. The customer experience with the kiosk is paramount, and the data derived from those orders, is important for Udvise to develop strategies, solutions, and future...2019-11-1210 min
Beyond Technology: The Experience PodcastThe Benefits of AI in the QSR Industry with Vincent AttiaOn this episode of Beyond Technology: The Experience Podcast by Acrelec, Vincent Attia, Data Processing Manager for Acrelec, spoke with host Daniel Litwin, The Voice of B2B, about utilizing AI in the QSR (Quick Service Restaurant) industry.
Attia began the conversation with a brief explanation of what AI is in the food service industry; in the QSR space, McDonald’s is one of the only companies who have utilized AI in their restaurants. To aid in this endeavor, McDonald’s acquired an Omnichannel Personalization Platform, Dynamic Yield, for $300 Million in the spring of 2019.
While this...2019-10-2937 min
Beyond Technology: The Experience PodcastExploring Jobs and Company Culture at Acrelec with Amanda StammA great job is about more than just clocking in and out each day. More and more employees are searching for careers with purpose at companies with an international outlook and an eye on the future. At Acrelec a global company offering contemporary brand marketing, they aim to be more than just a great job, but an enjoyable place to work primed with careers that are challenging, innovative, and geared for growth.
On this jobcast episode of Beyond Technology: The Experience Podcast by Acrelec, we peeled back the company culture direction at Acrelec with Amanda Stamm, Marketing a...2019-10-2109 min
Beyond Technology: The Experience PodcastIntegrating Kiosk Hardware in Store Environments with Tyler MarpesIntegrating kiosks into a store or restaurant environment starts with a meeting of the minds. One of the most important things to understand as early as possible in the process--before implementation--is who the consumer is and what the store wants to achieve both today and tomorrow.
While there are a number of initial decisions to be made before implementation for a successful return, including color, size, aesthetics and location, that discovery phase of understanding of the customer journey takes time and research to figure out. When a business takes the time to understand these decisions beforehand, it...2019-10-2129 min
Beyond Technology: The Experience PodcastUtilizing Technology to Improve the Retail Customer Experience with Amanda StammThe ease of online shopping has put a speed bump in the traditional retail experience. But brick-and-mortar stores are putting on their thinking caps, rolling out massive changes that make shopping an exciting, worthwhile experience. The retail industry is capitalizing on today's experience driven economy, integrating tech and digital trends to drive engagement and loyalty to the brand. On this episode of Beyond Technology: The Experience Podcast, we explore these technology trends in retail with Amanad Stamm, Project Manager for Acrelec.
So what makes a good in-person shopping experience today, one that will keep the customer coming...2019-09-2527 min
Beyond Technology: The Experience PodcastHow AI Is Making Digital Ordering More Personalized Than Ever with Côme BillereyLike other industries affected by the growth of the experience economy, restaurants and QSRs are feeling the pressure to make the customer journey as frictionless as possible. Acrelec's digital ordering technology solution helps make the customer experience easy, the kitchen more productive, and ultimately the restaurant more profitable. On this episode of Beyond Technology: The Experience Podcast brought to you by Acrelec, host Daniel Litwin sat down with Côme Billerey, head of products at Acrelec, to discuss how AI is the difference-maker in smart QSR menus.
Before digital ordering technology using AI, QSRs were challenged to s...2019-09-2518 min
Beyond Technology: The Experience PodcastCustomer Curation in the Drive-Thru Market with Thibaud DenolleTechnology has transformed the way we shop and make decisions. With a little bit of data, a transaction can be curated specifically to each customer. Drive-thru transactions are no exception to the trend, and food and beverage giants like McDonalds and Starbucks are investing heavily in customer personalization and decision technology for their drive-thru transactions. On today’s episode of Beyond Technology: The Experience Podcast by Acrelec, we explore the benefits and hurdles of integrating personalized technology into the drive-thru market with Thibaud Denolle, director of innovation and marketing at Acrelec.
The drive-thru experience has never been abo...2019-09-0730 min
Beyond Technology: The Experience PodcastAI, Now Served at Your Favorite Restaurant with Côme Billerey of AcrelecOver the last decade digital technology has spread into quick serve restaurants, typically in the form of digital menu boards. But only until recently have those stores been able to use digital technology to collect, analyze, and predict customer behavior. On this episode of the ____ podcast, Côme Billerey, head of product innovation at Acrelec, shares how machine learning has come to your favorite restaurant. “We are focusing on how can we improve the customer journey and improve operations thanks to AI,” Billerey said. This means using machine learning to improve the speed of service, and p...2019-09-0418 min
MarketScale TechnologyAI, Now Served at Your Favorite Restaurant with Côme Billerey of AcrelecOver the last decade digital technology has spread into quick serve restaurants, typically in the form of digital menu boards. But only until recently have those stores been able to use digital technology to collect, analyze, and predict customer behavior. On this episode of the ____ podcast, Côme Billerey, head of product innovation at Acrelec, shares how machine learning has come to your favorite restaurant.
“We are focusing on how can we improve the customer journey and improve operations thanks to AI,” Billerey said.
This means using machine learning to improve the speed of service, and p...2019-08-2014 min