Shows
The SharePickers Podcast with Justin WaitePeople buying Bitcoins Treasury companies: You can be your own Bitcoin Treasury
[PODCAST]
People buying Bitcoins Treasury companies: You can be your own bitcoin Treasury
MICROCAP CO’S COVERED TODAY:
AOM ACTIVEOPS #AOM
INTERCEDE GROUP #IGP
QUARTIX TECHNOLOGIES #QTX
*****MY BOOK*****
How to Become a MicroCap Millionaire - A 3 Step Strategy for Stock Market Success
Is now on sale here:
https://www.sharepickers.com/how-to-become-a-microcap-millionaire-3-step-strategy/
!!!IF YOU BUY THE BOOK YOU CAN GET 25% OFF MEMBERSHIP TO THE SHAREPICKERS INVESTMENT CLUB!!!
The book is £15.39 on Amazon you can get £49.75 back.
HOW?
2025-07-0322 min
All Points WestAI at Work: How ActiveOps Is Transforming Banking, Insurance & Healthcare OpsHow do you future-proof workforce management in sectors like banking, insurance, and healthcare? In this episode, Karl speaks to Richard Jeffery, Executive Chairman and Co-founder of ActiveOps, the global SaaS company leveraging AI to supercharge operational efficiency. We explore Richard’s 36-year career from PA Consulting to PwC, how he built a globally scaled SaaS business, and why he recently stepped into a new leadership role. From AI-powered productivity to leading through change, this is a must-listen for anyone interested in SaaS, AI, Future Of Work and Tech Leadership.
2025-06-1834 min
The SharePickers Podcast with Justin Waite8 Microcap Companies Covered, Ignore 5
PODCAST: 8 Microcap Companies Covered, Ignore 5
MACRO
Employment levels slump as Reeves’ taxes bite
Pension funds sign Mansion House Accord in £50bn boost to UK
MICRO
ACTIVEOPS #AOM
ANGLING DIRECT #ANG
CAP-XX #CPX
EDEN RESEARCH #EDEN
ITIM GROUP #ITIM
PHSC PLC #PHSC
REVOLUTION BEAUTY #REVB
ZENOVA GROUP #ZED
*****MY BOOK*****
How to Become a MicroCap Millionaire - A 3 Step Strategy for Stock Market Success
Is now on sale here:
https://www.sharepickers.com/how-to-become-a-microcap-millionaire-3-step-strategy/
!!!HOW GET 25% OFF...
2025-05-1320 min
Ops Game ChangersS01E11: Reimagining Operations with purpose and people at the centreOps Game Changers: How CIBC Mellon reimagined its operations with purpose and people at its core You’re listening to 'Ops Game Changers', the ActiveOps podcast where we share real-life stories from remarkable leaders that are revolutionizing the world of service operations. In this series, we explore some of the key challenges faced by service operations as they strive to deliver more - more capacity, more productivity and more business impact. Host, Bhavesh Vaghela (CMO at ActiveOps) quizzes his guests on how they went about unlocking significant value, adopting best practices, and experiencing some game-changing res...
2025-05-0742 min
PIWORLD Investor PodcastsTalking Tech - Episode 20Progressive's George O'Connor and Ian Robertson catch up on news and events affecting UK small and mid-cap tech.
IBM’s figures get George pondering the differing paths with AI for software vs IT professional services. He highlights the Asian IT services area, where growth is notably better than in the EU or North America, before looking at results from ActiveOps, GB Group and iOmart.
Ian comments on Oxford Metrics’ in-line update, Northcoders, and then Tracsis, where investors who bought into an earnings growth and digitalisation story have to work out where the UK rail system is now head...
2025-04-2914 min
Talking TechTalking Tech - Episode 20George and Ian catch up on news and events affecting UK small and mid-cap tech. IBM’s figures get George pondering the differing paths with AI for software vs IT professional services. He highlights the Asian IT services area, where growth is notably better than in the EU or North America, before looking at results from ActiveOps, GB Group and iOmart.Ian comments on Oxford Metrics’ in-line update, Northcoders, and then Tracsis, where investors who bought into an earnings growth and digitalisation story have to work out where the UK rail system is now h...
2025-04-2914 min
The Vox Markets PodcastThe Exchange with James Thorne of Columbia Threadneedle
Watch on YouTube
In this investing masterclass, James Thorne of Columbia Threadneedle - kindly takes me through his view of the markets and latest thoughts on 17 companies.
00:00 Outlook for UK mid/smallcaps
03:45 Chemring
07:25 Avingtrans
10:30 Inspecs
12:50 Oxford Instruments
16:20 Paypoint
19:10 Trainline
21:55 Auction Technologies
25:05 Tekmar
27:15 Crest Nicholson
32:10 Eleco
34:55 Activeops
38:25 Yougov
41:05 Microlise
45:05 Oxford Biomedica
51:00 Everplay
54:20 Bridgepoint
60:15 Favourite stock idea for the year ahead - IG Group (NOT a recommendation)
2025-04-281h 03
The SharePickers Podcast with Justin WaiteThink Risk First, Not Reward
Think Risk First, Not Reward
Macro / Micro News for Thursday 24th April 2025
MICRO
ACTIVEOPS #AOM
ARGENTEX #AGFX
CHECKIT #CKT
ECO ANIMAL HEALTH #EAH
ONE HEALTH GROUP #OHGR
TRACSIS #TRCS
INSPIRED #INSE
*****MY BOOK*****
How to Become a MicroCap Millionaire - A 3 Step Strategy for Stock Market Success
Is now on sale here:
https://www.sharepickers.com/how-to-become-a-microcap-millionaire-3-step-strategy/
!!!HOW GET 25% OFF MEMBERSHIP TO THE SHAREPICKERS INVESTMENT CLUB!!!
If you buy a copy of the book, then leave a...
2025-04-2424 minThe Vox Markets PodcastSmall-cap Investing with Paul Hill and Paul Scott
Watch on YouTube
In this week’s smallcap investing show, UK equity analyst & markets commentator Paul Scott & I discussed our latest thoughts stock 21 ideas.
00:00 Argentex & how to survive a lightning strike?
11:05 Tracsis
14:25 RWS
18:00 Somero Enterprises
22:10 Which UK firms might benefit from sky high US tariffs for Chinese goods?
23:20 Watches of Switzerland
25:40 Brickability, Ibstock, Forterra & Michelmersh Brick
29:25 Paypoint
32:25 4Imprint
34:30 Hollywood Bowl
37:20 Celebrus Technologies
40:55 Activeops
42:50 AOTI inc (REG-S)
45:40 Next 15
48:35 System1
51:15 MP Evans
53:15 Renold
56:55 Severfield
58:45 GB Group
62:20 Warpaint
#AG...
2025-04-241h 07
The Vox Markets PodcastThe Exchange with Brendan Gulston of Gresham House
Watch on YouTube
In this investing masterclass, accomplished UK fund manager Brendan Gulston of Gresham House takes me through his view of the markets and latest thoughts on 18 stock ideas, including:
00:00 Equity outlook
03:15 MPAC
06:30 ActiveOps
10:40 Windward
12:35 Argentex
18:50 Iomart
23:05 SysGroup
26:25 XPS Pensions
29:10 CVS Group & Pets-at-home
31:55 Nichols
36:40 Greggs
41:10 Ten Lifestyle
45:00 Angling Direct
47:50 IXICO
52:05 Fintel
54:10 Trufin
59:05 UK civil contractors & Costain
1:03:35 Favourite stock idea for 2025. Diaceutics
2025-02-171h 08Ops Game ChangersS01E10: How Great Britain Rugby Sevens use data to drive performance in sportYou’re listening to 'Ops Game Changers', the ActiveOps podcast where we share real-life stories from remarkable leaders that are revolutionizing the world of service operations. In this series, we explore some of the key challenges faced by service operations as they strive to deliver more - more capacity, more productivity and more business impact. Host, Bhavesh Vaghela (CMO at ActiveOps) quizzes his guests on how they went about unlocking significant value, adopting best practices, and experiencing some game-changing results.As the Official Analytics Partner to Great Britain Rugby Sevens (GB7s), we are joined in this ep...
2025-02-1246 minOps Game ChangersS01E09: Simplifying Operations for Maximum Efficiency and Customer SatisfactionOps Game Changers: How Rabobank combined cross-border call centres and simplified their operations for maximum efficiency & customer satisfaction You’re listening to 'Ops Game Changers', the new ActiveOps podcast where we share real-life stories from remarkable leaders that are revolutionising the world of service operations. In this series, we explore some of the key challenges faced by service operations as they strive to deliver more - more capacity, more productivity and more business impact. Host, Bhavesh Vaghela (https://www.linkedin.com/in/bvaghela/), CMO at ActiveOps (https://activeops.com/) quizzes his guests on how they went about unl...
2024-12-1739 minPIWORLD Investor PodcastsActiveOps (AOM) Interim results presentation - November 2024ActiveOps Executive Chair, Richard Jeffery and CFO, Emma Salthouse present the group's results for the six months ended 30 September 2024.
Richard Jeffery, Executive Chair
00:16 - Introduction
01:37 - Key strengths
03:35 - Fidelity International case study
04:56 - H1 FY25 highlights
Emma Salthouse, CFO
06:58 - Commercial model
08:20 - H1 FY25 financial highlights
09:41 - EBITDA bridge
11:11 - SaaS ARR
13:14 - Australian Tier 1 banking customer case study
16:19 - Financial Summary
Richard Jeffery, Executive Chair
17:00 - Market drivers
18:19 - AI opportunity
21:25 - Control IQ Series 4.0
22:48 - Sales team...
2024-11-1928 min
The SharePickers Podcast with Justin WaiteAre Labour Liars? Or Just Clueless?Are Labour Liars? Or Just Clueless?
Macro, Micro News for Thursday 14th November 2024
MACRO
How Labour lost its relationship with British business
Reeves is planning what she calls the "biggest pension reform in decades"
Founders warn of hiring freeze ahead of national insurance hike
UK house price growth quickens but budget clouds outlook
MICRO
ActiveOps #AOM
Beeks Financial Cloud #BKS
HeiQ Plc #HEIQ
My book is now on pre-order! I would really appreciate it if you ordered it.
Search for, “How to Become a...
2024-11-1422 min
VSA CapitalVSA Capital Technology & Transitional Energy 171024Oxford Instruments
Ensilica
1Spatial
GB Group
Activeops
2024-10-1721 min
The SharePickers Podcast with Justin WaiteAIM Could Suffer Generational Damage if Reeves Scraps Tax ReliefAIM Could Suffer Generational Damage if Reeves Scraps Tax Relief
Welcome Macro, Micro News for Thursday 17th October 2024
MACRO
The European Central Bank is expected reduce interest rates
UK fintech stars warn capital gains tax hike could force them to relocate
Ryanair threatens to axe hundreds of flights if chancellor raises aviation tax
Ministers complain to Starmer over spending cuts
MICRO
ActiveOps #AOM
Brown N #BWNG
To receive my tips visit www.sharepickers.com/tips
Just by signing up to this list means...
2024-10-1717 minOps Game ChangersS01E08: Integrating Operations and Finance for improved decision intelligenceOps Game Changers: How First Mortgage Services transformed to become a data-centric organisation by integrating finance and operations.You’re listening to 'Ops Game Changers', the new ActiveOps podcast where we share real-life stories from remarkable leaders that are revolutionising the world of service operations. In this series, we explore some of the key challenges faced by service operations as they strive to deliver more - more capacity, more productivity and more business impact. Host, Bhavesh Vaghela (CMO at ActiveOps) quizzes his guests on how they went about unlocking significant value, adopting best practices, and ex...
2024-10-1641 min
The Vox Markets PodcastThe Exchange with James Thorne of Columbia ThreadneedleIn this fabulous insight into all things investing, accomplished UK small/midcap fund manager James Thorne of Columbia Threadneedle takes me through 13 stock ideas, including:
00:00 His approach to investing
05:55 Auction Tech
12:00 Yougov
16:15 ActiveOps
19:45 Equals
23:50 Argentex
26:10 Kitwave
31:45 1Spatial
37:15 FD Technologies
42:40 Future
47:25 Eleco
51:20 Spectris
58:30 Crest Nicholson & Vistry
64:50 Trifast
67:50 Avingtrans
71:45 Tekmar
75:40 Marshalls
#ATG #YOU #AOM #EQLS #AGFX #KITW #SPA #FDP #FUTR #SXS #CRST #VTY #TRI #AVG #TGP #MRSH
2024-09-161h 18The Vox Markets PodcastThe Exchange with Brendan Gulston of Gresham House
Watch on YouTube
In this masterclass of investing, accomplished UK small/midcap fund manager Brendan Gulston of Gresham House takes me through 12 stock ideas, including:
00:00 His approach to investing & outlook for equities
07:10 Diaceutics
14:10 Netcall
18:15 ActiveOps
21:40 SysGroup
26:35 Iomart
30:40 TP ICAP
36:00 Argentex
42:55 Franchise Brands
49:50 MPAC
54:45 Fintel
58:30 Moneysupermarket
65:55 Ricardo
#DXRX #NET #AOM #SYS #IOM #TCAP #AGFX #FRAN #MPAC #FNTL #MONY #RCDO
2024-09-131h 13Ops Game ChangersS01E07: Becoming more data-centric to improve operational decisionsOps Game Changers: How Fidelity International embarked on a transformation programme to become more data-centric. You’re listening to 'Ops Game Changers', the new ActiveOps podcast where we share real-life stories from remarkable leaders that are revolutionising the world of service operations. In this series, we explore some of the key challenges faced by service operations as they strive to deliver more - more capacity, more productivity and more business impact. Host, Bhavesh Vaghela (CMO at ActiveOps) quizzes his guests on how they went about unlocking significant value, adopting best practices, and experiencing some game cha...
2024-07-2942 min
Investor's Champion PodcastIC025 Investor Insights: Small Cap Gems & Common-Sense Investing IdeasIn this episode of the Investors Champion Podcast, Lee and Chris delve into topical issues affecting the UK investment market. They start with a comprehensive discussion on AI's burgeoning influence on stock markets and touch on how companies like Nvidia and Microsoft are pioneering this space. This is followed by an insightful look into small-cap companies, including the impressive performances of System1 and Craneware, and the challenges faced by ActiveOps and Shoezone. The hosts also discuss timeless investment strategies, underscored by the enduring success of timber distributor James Latham. Closing remarks emphasize the importance of...
2024-07-0630 min
Investors' ChronicleBaltic Classifieds, ActiveOps & outsourcers: The Companies and Markets ShowWe begin the show with Jemma Slingo who covers results at Baltic Classifieds (BCG), the largest internet services provider for the Baltics. The business has a dominant position in the housing and car listings market, making it a similar company to the UK’s Rightmove and Auto Trader. Dan and Jemma unpack its expansion plans, risks and valuation. Next, Mark Robinson joins to discuss the ‘decision intelligence’ company ActiveOps (AOM) which is gaining attention for high customer retention rates and positive earnings growth. Mark explores how large the scope is for its software services.Last...
2024-07-0527 minOps Game ChangersS01E06: Driving efficiency and business growth with upskillingOps Game Changers: How Velonetic invested in upskilling employees to increase efficiency, business performance and growth opportunities. You’re listening to 'Ops Game Changers', the new ActiveOps podcast where we share real-life stories from remarkable leaders that are revolutionising the world of service operations. In this series, we explore some of the key challenges faced by service operations as they strive to deliver more - more capacity, more productivity and more business impact. Host, Bhavesh Vaghela (CMO at ActiveOps) quizzes his guests on how they went about unlocking significant value, adopting best practices, and experiencing som...
2024-05-2447 minOps Game ChangersS01E05: Achieving operational excellence: Atlanta Group's approach to multiple brandsYou’re listening to 'Ops Game Changers', the new ActiveOps podcast where we share real-life stories from remarkable leaders that are revolutionising the world of service operations. In this series, we explore some of the key challenges faced by service operations as they strive to deliver more - more capacity, more productivity and more business impact. Host, Bhavesh Vaghela (CMO at ActiveOps) quizzes his guests on how they went about unlocking significant value, adopting best practices, and experiencing some game changing results. In this episode we explore the topic of flexible operating models, enabling organisation to adapt to...
2024-05-1633 min
The Vox Markets PodcastVox Markets Fund Manager Series: Chris Mcvey of Octopus Investments(Watch the video interview HERE)
In this interview, fund manager Chris McVey of Octopus Investments takes me through his latest thoughts on the capital markets alongside highlighting 19 investment ideas.
00:00 Equity outlook
04:05 ActiveOps
06:35 Netcall
09:25 Iomart
11:55 Pinewood Technologies
14:40 Bloomsbury Publishing
18:00 STV Group
21:55 Keywords Studios
25:35 hVIVO
28:05 Advanced Medical Solutions
30:15 Nichols
33:55H&T
36:10 Trainline
38:25 Sanderson Designs
40:25 MJ Gleeson
44:15 Michelmersh Brick
46:30 Alumasc
48:50 Fintel
50:05 Frenkel Topping
52:45 Premier Miton
54:40 UK smallcap opportunity
Disclosure : I own Activeops, Iomart and Michelmersh Brick, whilst...
2024-03-191h 00
The Vox Markets PodcastVox Markets Fund Manager Series: Ken Wotton, Managing Director at Gresham House(Watch the video interview HERE)
In this stock picking masterclass, small/midcap fund manager Ken Wotton of Gresham House takes Vox Markets through his latest thoughts on the capital markets alongside highlighting 19 stock ideas.
00:00 Equity outlook
02:15 Peel Hunt
05:20 Argentex
08:55 Assetco
11:30 ActiveOps
15:40 Fintel
18:50 Tribal Group
22:15 Silver Bullet Data Systems
26:05 Windward
30:15 Costain
35:10 Watkin Jones
38:55 Capita
42:10 Elixirr International
44:45 Franchise Brands
47:55 Learning Technologies
51:45 Kooth
54:45 EKF Diagnostics
57:15 Diaceutics
59:50 Loungers
61:55 Premier Foods
2024-02-061h 06
The Vox Markets PodcastVox Markets Fund Manager Series: Q&A with James Thorne, Fund Manager at Columbia Threadneedle(Watch the video interview HERE)
In this interview, fund manager James Thorne of Columbia Threadneedle Investments takes Vox Markets through 19 stocks.
00:00 His equity outlook
08:10 1Spatial
11:45 IQGeo
14:35 Microlise
17:50 ActiveOps
20:15 FD Technologies
26:20 Auction Tech
29:05 Avingtrans
33:25 Tekmar
36:05 Crest Nicholson
40:25 Marlowe
44:00Knights Group
46:30 Manolete
50:20 Argentex
52:25 Equals
55:25 WAG Payment Solutions
58:35 Oxford Biomedica
72:05 Gym Group
73:15 Halfords
75:45 Reach
#SPA #IQG #SAAS #AOM #FDP #ATG #AVG #TGP #CRST #MRL #KGH #MANO #AGFX #EQLS #WPS #OXB #GYM #HFD #RCH
2024-01-301h 13Ops Game ChangersS01E04: Transforming Operations with AI and AutomationYou are listening to 'Ops Game Changers', the new ActiveOps podcast where we share real-life stories from remarkable leaders who are revolutionising the world of service operations. In this series, we explore some of the key challenges faced by service operations as they strive to deliver more - more capacity, more productivity and more business impact. Host Bhavesh Vaghela (CMO at ActiveOps) quizzes his guests on how they went about unlocking significant value, adopting best practices, and experiencing some game-changing results. In episode four, we dive into the topic of automation in customer service and how to m...
2024-01-1741 minOps Game ChangersS01E03: Driving Employee Engagement to Improve Staff and Customer SatisfactionYou are listening to 'Ops Game Changers', the new ActiveOps podcast where we share real-life stories from remarkable leaders that are revolutionising the world of service operations. In this series, we explore some of the key challenges faced by service operations as they strive to deliver more - more capacity, more productivity and more business impact. Host, Bhavesh Vaghela (CMO at ActiveOps) quizzes his guests on how they went about unlocking significant value, adopting best practices, and experiencing some game changing results. In this episode, we explore the importance of achieving an optimal employee experience, and the impact t...
2024-01-1733 minOps Game ChangersS01E02: Building a Fully Flexible Workforce and Operating Model by Connecting Front and Back-officeYou are listening to 'Ops Game Changers', the new ActiveOps podcast where we share real-life stories from remarkable leaders who are revolutionising the world of service operations. In this series, we explore some of the key challenges faced by service operations as they strive to deliver more capacity, more productivity, and more business impact. Host Bhavesh Vaghela (CMO at ActiveOps) quizzes his guests on how they went about unlocking significant value, adopting best practices, and experiencing some game-changing results. In episode two, we dive into the topic of flexibility in customer service and the importance of maintaining s...
2024-01-1735 minOps Game ChangersS01E01: Skyrocketing NPS and CX in Service OperationsWe premiere 'Ops Game Changers', the new ActiveOps podcast where we share real-life stories from remarkable leaders that are revolutionising the world of service operations. In this series, we explore some of the key challenges faced by service operations as they strive to deliver more - more capacity, more productivity and more business impact. Host, Bhavesh Vaghela (CMO at ActiveOps) quizzes his guests on how they went about unlocking significant value, adopting best practices, and experiencing some game changing results. In this first episode we dive into the topic of customer experience and its impact on operations...
2024-01-1732 minPIWORLD Investor PodcastsActiveOps (AOM) Interim 2024 results presentation - November 23ActiveOps CEO, Richard Jeffery, CFO Ken Smith and incoming CFO, Emma Salthouse present Interim Results for the six months ended 30 September 2023.
Richard Jeffery, CEO
00:16 – Introduction
04:26 – H1 FY24 highlights
Ken Smith, CFO
10:03 – Financial Highlights
12:15 – P&L Performance
13:42 – EBITDA Bridge
Emma Salthouse, Incoming CFO
15:03 – Financial outlook
Richard Jeffery, CEO
16:30 – Strategy and Opportunity
17:57 – Decision intelligence
21:36 – Market Evidence
22:56 – ControliQ Series 3
26:15 – Product investment
27:57 – Current trading and outlook
The Company’s offerings provide predictive and prescriptive insight to help service operations make better decisions – faster. The Company’s AI-powered Saa...
2023-11-1729 min
AO on AirEpisode 35: Service forecasting & planning - taking the guesswork out of SLAsIn service operations, one thing is certain – workloads fluctuate. As an operations leader, it’s your job to make the unpredictable…predictable.In this edition of AO on Air, our host Michael Cupps is joined by Elliott Tiernan, Product Director at ActiveOps to discuss the challenges operations leaders face when planning and managing service levels, and how over-servicing can be as costly as not hitting SLAs. Elliott also gives us an overview of Service Indicators, a new feature of ControliQ from ActiveOps, gearing up operations leaders across the globe to deliver service on target, with optimal cost.As...
2023-08-2817 minPIWORLD Investor PodcastsActiveOps (AOM) Full Year 2023 results presentation - July 23ActiveOps CEO, Richard Jeffrey and CFO, Ken smith present full year results for the year ended 31 March 2023.
Richard Jeffrey, CEO
00:16 - Introduction
02:11 - Products
02:32 - FY23 Highlights
Ken Smith, CFO
04:33 - FY23 Financial highlights
06:21 - P&L Performance
07:23 - EBITDA
08:16 - Cashflow
08:46 - Financial platform
Richard Jeffrey, CEO
09:33 - Market opportunity
11:41 - AI
13:00 - CaseworkiQ
14:12 - TD Bank case study
15:12 - Development roadmap
17:32 - Pricing
18:34 - ESG
20:07 - Current trading & Outlook
ActiveOps is a leader in Management...
2023-07-0623 min
The Sky News Business PodcastSainsbury's, ActiveOps and Thincats.Ian King speaks to the chief executive of Sainsbury's about passing savings onto customers. He also finds out about software that automates workflow processes by chatting to the chief executive of ActiveOps. He also looks at issues faced by small and medium-sized enterprises in accessing financing.
2023-07-0526 min
The Sky News Business PodcastSainsbury's, ActiveOps and Thincats.Ian King speaks to the chief executive of Sainsbury's about passing savings onto customers. He also finds out about software that automates workflow processes by chatting to the chief executive of ActiveOps. He also looks at issues faced by small and medium-sized enterprises in accessing financing.
2023-07-0426 min
IseeRobots RadioThe Derrick Show Ep.3: Iceberg Thirteen and Fight Back! W/DerrickWelcome back to another in my attempt to move the stuff behind the saloon doors out into the mainstream.. This is a really fun episode of The Derrick Show. I highly recommend it. Derrick put in some good work on this one. Here is what I had to say at the time...
We have an awesome show ahead of us this week. Derrick tells some jokes, Icberg Thirteen Drhttps://www.ebay.com/mys/activeops by to talk about what he's been up to and then we have a new segment called Fight Back! Where Derrick encounters some...
2023-05-2611 min
Digital Transformation TalksHow to Use Technology to Avoid Employee Burn OutHear from Awais Farooq, Head of US Insurance Practice at ActiveOps, on how to use process re-engineering to support employee well-being and avoid burn out to create a better work environment. RESOURCES & LINKS ➞ Your Ultimate Guide to Digital Transformation - https://bit.ly/3hYSDsa ➞ Subscribe to our Blog - https://go.naviant.com/blog-subscribe
2023-05-2508 min
Transform NOW227. Equipping Managers in the Hybrid Workforce EraOn this podcast, Brad Hairston talks with Michael Cupps, EVP Growth North America at ActiveOps, an SS&C Blue Prism technology alliance partner, who explains how his company's software is providing management process automation to address the dynamics of the evolving workforce.
.
Here’s what we talked with Michael about:
*How ActiveOps helps companies balance work with resources and reduces attrition
*Impacts of the work-from-home transformation
*Improving employee productivity
*Avoiding the “big brother” label
*The unique aspects of case work that are facilitated by technology
...
2023-05-2220 minAO on AirEpisode 34: Can you stop attrition before it is too late?Over 50 million people at US companies quit their job in 2022, known as the ‘Great Resignation’ or ‘Great Reshuffling’, causing high strain and risk for Ops teams in banking, insurance and healthcare. So, what can Ops managers do now as this trend is predicted to continue during 2023.In this episode of AO on Air, our host Michael Cupps is joined by Mark Alpern, President & Co-Founder at Cinareo and Santosh Joy, EVP Head of Operations at ActiveOps, to explore all the factors driving employees to seek employment elsewhere. And what you can do to reduce attrition in the front and back off...
2023-04-2732 min
Mastering Modern SellingSSFN.25 - Social Selling Efficiency with Special Guest Michael CuppsLeave your commentIn this episode we will be joined by Michael Cupps, Executive Vice President of Growth for ActiveOps. Michael is an expert in time management and productivity and we will explore strategies and best practices for maximing productivity and results with social selling and more! 4:28- Introduction 6:47- Time Bandits9:50- Distractions, Habits, Priorities 12:30- Losing time14:12- Down the Rabbit Hole17:26- You can’t do everything at once 20:18- Big deals 23:24- Mindset of Control 24:43- Taking Charge 27:49- Two types of avoiding...
2023-03-2151 minAO on AirEpisode 33: What does 2023 hold in store for Ops teams?How well are your operations being run? No two businesses operate in exactly the same way – with different customers, channels, technology and compliance rules across different sectors and regions. So, how can you measure your performance fairly and find benchmarking data you can trust?In this episode of AO on Air, watch Michael Cupps, Stuart Pugh and Bhavesh Vaghela from ActiveOps delve into the new Performance Tracker for Operations – to reveal how operations teams have performed before, during and post pandemic, plus hear all the important trends to help COOs and their teams to plan for the year ahea...
2023-02-2125 min
Rich Valdés America At NightJim Jordan, Brandon Judd, Dr. Bill Choby, & Michael CuppsChairman of the House Judiciary Committee, Representative Jim Jordan (R-OH), joins us to discuss his committee's hearing on the weaponization of the FBI. Next we speak with Brandon Judd, president of the National Border Patrol Council, about how remarks on the US Border Crisis were absent from the State of the Union. Then Dr. Bill Choby lays out his case for repealing the 17th Ammendment of the Constitution. Finally Michael Cupps, executive vice president of ActiveOps North America, comes on to discuss how companies can transition to hybrid work schedules. Learn more about your ad...
2023-02-102h 04AO on AirEpisode 32: How many people do I need in my Ops team?For every Operations leader, trying to understand how work gets done, how long it takes and how many people you need to do that work, are some of the trickiest questions you may ever need to answer.In this episode of AO on Air, we welcome Elle Bianco, an Operations specialist from CoreLogic.Elle talks about the difference ActiveOps has made on the way CoreLogic and its team use data to build operational agility - by managing day-to-day activities, planning, forecasting, looking after employee wellbeing and helping to make clear decisions on the people needed to...
2023-02-0924 min
AO on AirEpisode 31: The role of AI & ML in Operations ManagementDigital Transformation Associate Professor Dr. Mona Ashok joins AO on Air to delve into the emerging role of AI in Ops management, how it is used today and its future developments.Tune in to this episode for a crash course on the application of AI and Machine Learning – from professional sports to public sector and financial services – including use cases from the front, middle and back office. Dr. Ashok also shares ethical considerations when working with machines and their importance when implementing AI into your own organisation. Want to understand how AI can support your...
2023-01-2332 min
AO on AirEpisode 30: 5 ways Ops teams can plan for recessionOperations teams around the globe are navigating the complexities of recession planning. But where do you start? In this episode of AO on Air, we welcome Operations Management specialist, Professor Danny Samson to explore 5 key areas Ops team should focus on to get ready for tricky times ahead.Watch Professor Samson share best practice examples from Bank of America and Toyota to show you how to survive and thrive into the future.Want more insights? Download a copy of the new whitepaper, Are you recession ready? How to do more with less for expert tips and...
2022-12-0729 minPIWORLD Investor PodcastsActiveOps (AOM) Interim results presentation - November 2022ActiveOps management, CEO, Richard Jeffrey and CFO, Patrick Deller present interim results for the period ended 30 September 2023.
Richard Jeffrey, CEO
00:16 - Introduction to ActiveOps
04:36 - H1 FY23 Summary
Patrick Deller, CFO
07:05 - SaaS Revenues
08:25 - P&L performance
10:27 - EBITDA
11:33 - Cashflow
Richard Jeffrey, CEO
12:54 - Strategic Progress
15:34 - The World of work
16:39 - Recession performance
17:15 - Innovation
19:54 - Introducing: Smart Planning
20:37 - FY23 Priorities
22:12 - Outlook
ActiveOps is a leader in Management Process Automation (MPA), providing a SaaS platform...
2022-12-0223 min
AO on AirEpisode 29: Expert advice for health plan leaders in turbulent timesOn this episode of AO on Air, we welcome Darren Taylor to discuss the opportunities and challenges that large US Healthcare payers are dealing with during turbulent labor conditions. Watch Darren chat about the need for transparency and empathy when dealing with employee engagement, and cover key topics such as:-How to integrate a siloed organisation-Using communication strategies to nurture company culture and live your values-Planning and balancing spikes in demand during peak times-Keeping your rockstar employees and developing your workforce -And the importance of taking a data-driven approach to...
2022-11-1626 minAO on AirEpisode 28: CRMXchange and SWPP - How the Front Office and Back Office help each otherIn this special edition of AOTv, Spencer O' Leary discusses the growing trend of Front and Back offices finding collaboration opportunities to help lift performance and wellbeing across both operations. Be sure to catch, Spencer next week at the CRMXchange and SWPP virtual panel discussing this topic.https://ActiveOps.com
2022-11-0211 minAO on AirEpisode 27: Preparing for all Economic ConditionsActiveOps recently conducted a global survey to learn from operations experts how to prepare for turbulent economic times. In this episode of AO on Air, we interview Vincent Brennan. Vincent shares his key topics to focus your planning and operations on track regardless of the economic conditions. Great advice from a key banking expert.
2022-10-2025 minAO on AirEpisode 26: Jane Pretty, Martin Hogg, and Rosalie SpiesOne of the best parts of ActiveOps is the collective experience in banking operations. Join this episode of AO on Air, where we interview a wealth of management experience. We sit down and talk operations management with our Australian team members Jane Pretty, Martin Hogg, and Rosalie Spies. Listen in to learn about their experiences with consistency, cost, quality, and overall operations management.If you are in the Melbourne area, you can learn more about experiences on October 24th in person. Check our website for details. www.activeops.com
2022-10-1036 min
Practical Tax with Steve Moskowitz#41 | Remote Work and It’s Effect on Office Space Feat. Michael Cupps & Todd RothbardMichael Cupps discusses remote working, the four-day workweek and the future of office space. Tenant and Landlord Attorney Todd RothBard talks about Pandemic relief for landlords and tenants and where it’s headed.
Episode Transcript
Intro:
Welcome to the Practical Tax podcast, with tax attorney Steve Moskowitz. The Practical Tax podcast is brought to you by Moskowitz, LLP, a tax law firm.
Disclaimer:
The information contained in this podcast is based upon information available as of date of recording and will not be updated for changes in law regulation. Any information is not to be considered tax advice or legal ad...
2022-09-2031 minAO on AirEpisode 25: Meet the new CMO at ActiveOps (Bhavesh Vaghela)Join us for a quick chat with Bhavesh as we discuss the opportunity for ActiveOps customers with new innovations like smart planning, skills analysis, and more. During this interview, you will have the opportunity to meet Bhavesh and get excited about the upcoming Capacity22 conferences in London and Melbourne. A great opportunity to network with your peers at wonderful venues.You can also learn more about Capacity 22 and ActiveOps at activeops.com.
2022-09-1414 minAO on AirEpisode 23: Christopher Matz & Tom FrosinaFor a little different experience in AO on Air. We had the opportunity to interview two customers together recently on AOTv. Because it is a treat to listen to seasoned leaders share their wisdom in operations and coaching the next generation of leaders. We thought sharing this experience would be useful. Please enjoy listening to Christopher Matz from AIG Retirement Services and Tom Frosina from TD Card Services discuss the state of operations management. www.activeops.com
2022-08-2342 minAO on AirEpisode 22: ControliQ, CaseworkiQ, and WorkiQIn this episode of AO on Air, we visit with our three product managers. Ian Carter, Phil Moody, and Peter Cregg. Listen in as they discuss the various highlights and use cases of the ActiveOps product portfolio.Along with discussing the benefits of ControliQ, CaseworkiQ, and WorkiQ, we introduce a few details of our upcoming conference in London - Capacity 2022. You can find more information about all of our solutions and Capacity 2022 at www.activeops.com
2022-08-0927 minAO on AirEpisode 21: Kevin Lasitz and a Seamless Connected ExperienceEver wonder how a strong partnership works? Join Kevin Lasitz In this episode of AO on Air. We take a detailed look at the technology and commercial elements of the Microsoft and ActiveOps value proposition. From the tech perspective, we discuss the relationship between ActiveOps and Microsoft Viva, Teams, and Azure. All of this comes together for our mutual customers, by making it easy to transact for new technologies using the Azure Marketplace or your own MACC commitments. Providing a seamless and connected experience. We hope you enjoy the discussion and find new ways...
2022-07-2922 minPIWORLD Investor PodcastsActiveOps (AOM) full year 2022 results presentation - July 2022ActiveOps management, Richard Jeffrey, CEO and Patrick Deller, CFO present the full year 2022 results for the period ended 31 March 2022.
Richard Jeffrey, CFO & Founder
00:17 - Introduction
00:33 - Introduction to ActiveOps
02:21 - Overview of the year
03:07 - Progress with strategic goals
Patrick Deller, CFO
05:06 - Financial review
05:17 - Strength of Saas model
06:32 - P&L
08:45 - EBITDA Bridge
10:27 - Balance sheet
Richard Jeffrey, CFO & Founder
11:13 - Strategy update
13:52 - The market
15:48 - Europe and APAC opportunity
16:51 - North America opportunity
18:51 - Further innovation
2022-07-0725 minAO on AirEpisode 20: Peter Cregg and Innovations for CaseworkThis episode of "AO on Air" discusses new innovations that deliver opportunities for complex and high-value casework. Financial Crime, Medical Reviews, and Complaints are organizations that are considered specialty operations areas and for too long have fallen outside the typical workforce management solutions capabilities. ActiveOps is happy to announce the new product release of CaseworkiQ. Designed specifically for these heavy casework types of operations, listen as Peter Cregg, Product Director, discusses how this new technology delivers visibility, predictability, and control to new areas of your operations.Learn more about CaseworkiQ at https://activeops.com/caseworkiq
2022-07-0621 minAO on AirEpisode 19: An interview with Melissa Gagnon from TD Bank about all things WFMJoin your team from AO on Air and ActiveOps for a fun interview with Melissa Gagnon from TD Bank, America's most convenient bank. Melissa walks us through how workforce management delivers customer service, employee experience, and performance to the back office operations. https://ActiveOps.com
2022-06-2827 minAO on AirEpisode 18: Employee Engagement and WellnessThe world of work has changed and new dynamics are driving the need for new management practices. One area that is getting a lot of coverage is employee engagement and wellness. Join AO on Air as we discuss this topic with Stuart Pugh, Chief Customer Officer, and Spencer O'Leary, CEO of North America, about this important topic and how leading companies are creating great places to work. https://ActiveOps.com
2022-06-1628 minAO on AirEpisode 17: The Cost/Quality Service Agenda for Banking w/Martin HoggJoin in an insightful conversation with Client Relationship Director, Martin Hogg, from the ActiveOps APAC team based in Australia. Martin does an excellent job describing the transition from fire-fighting operations to truly transforming operational outcomes. Martin describes the benefits to employees, managers, and senior leaders all while providing his own experience in delivering on these results in the real banking world. The key elements of operational change you can take from this interview will be the impact on:Operations leadershipEnablementLeader capabilityMartin describes the impact of AI/ML on the p...
2022-05-1124 minAO on AirEpisode 15: Innovating Workforce ManagementExcellent discussion to bring focus in this "AO on Air" by visiting Ian Carter, Product Director (ControliQ & Insights and Innovation Lab). Innovation is accelerating quickly with the use of Machine Learning: 1.ControliQ beyond your normal Workforce Management platform2.Using benchmarks to learn and grow - OpsIndex3.Insights & Innovation Lab (just the beginning)4.Management Process AutomationIan has extensive experience in operations and data insights, which leads him to more discoveries on the road to autonomous operations. On LinkedIn, you can learn more about Ian at https://www.linkedin.com/in/ian-carter-22315490/...
2022-04-1922 minAO on AirEpisode 14: SWPP, Forecasting and PlanningThe annual conference of the SWPP (Society of Workforce Planners Professionals {https://swpp.org}) will be held next week in Nashville, Tennessee. ActiveOps is a vendor sponsor and is sponsoring the Keynote address. Spencer O'Leary joins AO on Air to discuss the upcoming conference and opportunities for ActiveOps customers. From management process automation to machine learning-powered planning. Listen in on the discussion to learn how workforce management is evolving to meet the demands of today's complex business environment.
2022-03-3115 minAO on AirEpisode 13: Technology's Use in Operations ManagementWe had the opportunity to bring Tech into focus in this "AO on Air" by visiting Kevin Evans, CTO of ActiveOps. While there is much to discuss, this conversation will concentrate on four topics:1. Technology's impact on the hybrid workforce2. How AI and machine learning can improve operations management3. The need for seamless data collection in operations4. Partnering with MicrosoftKevin shares his personal observations and key learnings from working alongside ActiveOps customers, development teams, and the customer success team. Kevin has extensive experience in technology, as well as a ke...
2022-03-2428 minAO on AirEpisode 12: Partnered to deliver long-term benefits for businesses in IrelandA good recipe for a partnership's success is domain expertise, combined with regional presence, and with timing that results in an increasing and immediate market need. This is exactly the position Xcentuate dominates in within the ActiveOps community. Having strong ties in Ireland and New Zealand, combined with a proven background in Operations Excellence, Xcentuate delivers success for our combined customers. In this "AO on Air" we had the pleasure to visit with Ray Bowe the CEO of Xcentuate. Please tune in to hear about the current state of affairs in Ireland, and how businesses, large...
2022-02-1724 minAO on AirEpisode 11: New year, new hires, and new perspectives on hybrid workAs companies grow, they have the opportunity to expand the team. Life at ActiveOps is no different, as we have seen record growth across the globe. These new hires have a unique opportunity to integrate into the company culture and also push new ideas based on their previous experiences.This episode of "AO on Air" introduces two of these new team members. Jeremy Mendoza and Nick Avossa. Take a few minutes to hear how they have integrated into the business and their observations on hybrid working. We discuss both their own impressions of what is new and exciting...
2022-02-0224 min
The Brian Mudd Podcast on WIODAmericans Will Take Pay Cut Over Working RemotelyMichael Cupps, Senior Vice President of Marketing at ActiveOps talks to Brian about a new survey that showed 96% of workers would take a pay cut to permanently work from home.
2022-01-3105 minAO on AirEpisode 10: Innovations to create a hybrid working harmony2022 begins with more uncertainty. One thing is for certain: managers and employees want better ways to balance the hybrid workplace.This episode of "AO on Air" discusses new innovations that deliver opportunities for companies, and specifically, managers to deliver balance back into a chaotic hybrid workplace. Everyone wants to feel in control, and this responsibility largely falls on the manager. Protecting well-being, time, and work SLAs doesn't come easy. Especially when those managers spend 80% of their time looking for data or buried in a spreadsheet. Here, Elliott Tiernan of ActiveOps discusses new innovations that automate tasks and data...
2022-01-2027 minAO on AirEpisode 9: Rewriting the Future of Operations2021 found much of the same challenges as the previous year. However, despite all the talk of the chaos, companies began to balance operational risk with a new way of working. Join 'AO on Air' for an end-of-year visit with Richard Jeffery, CEO ActiveOps & Spencer O'Leary, CEO of ActiveOps USA in discussing the challenges and opportunities facing operations management. This podcast discusses several key themes that carry into 2022... the Great Resignation, Operational Risk, Agility, and the new generation of data needed to keep on pace. We are all rewriting the future of operations and the competitive advantage is the...
2022-01-0524 minAO on AirEpisode 7: Vicki HerrellJoin us while interviewing Vicki Herrell, Executive Director of the Society of Workforce Planning Professionals (www.SWPP.org).How is your just-in-time workforce? We enjoyed visiting with Vicki to understand the role of WFM in the workplace in particular in the new hybrid workplace. We also review a recent SWPP survey and the effects of the pandemic on scheduling and planning a modern workplace. Finally don't miss the insights and the opportunity to join future collaboration, education, and SWPP conferences to learn more.https://ActiveOps.com
2021-12-0226 minPIWORLD Investor PodcastsActiveOps (AOM) interim results presentation - November 2021ActiveOps CEO & Founder, Richard Jeffery and CFO, Patrick Deller present to analysts the interim results for the period ended 30th September 2021.
Richard Jeffery, CEO & Founder
00:17 – Introduction to ActiveOps
00:39 – Overview of the business
02:24 – The market
03:18 – Key financials
06:00 – H1 Areas of focus
07:50 – Operating regions
Patrick Dellar, CFO
08:16 – Strength of the SaaS model
09:04 – P&L statement
10:59 – Cashflow & Balance sheet
Richard Jeffery, CEO & Founder
12:21 – Strategy & Opportunity
14:30 – Market Opportunity
16:09 – Confident outlook
17:27 – Q&A
34:08 – Closing remarks
ActiveOps plc, formerly ActiveOps Limited, is a United Kingdom-based management pro...
2021-11-2934 min
Powering PossibilitiesLet's Talk Insurance: Richard Jeffery, Chief Executive Officer, ActiveOpsIn the sixth episode in the series, SS&C’s Scott Holmes talks with Richard Jeffery, Group Chief Executive Officer, ActiveOps, to discuss a range of topics related to digital transformation, technology and innovation, including:
• The challenges to hybrid work environments.
• Resource management.
• Versatile target operating models.
• How insurers can utilize technology to enable hybrid work.
• Efficiency gains through data and tech.
2021-11-0622 minAO on AirEpisode 6: Vaccination mandatesVaccination mandates for companies and how those policies will be implemented have created a question for managers of their employees that will be difficult to answer effectively – Who is eligible to safely work and from where?Join 'AO on Air' and Gretchen Philips, EVP North America explain how ActiveOps has the unique position of managing employee’s activities is about performance, well-being, and engagement. Introducing new features in WorkiQ that reflects this position because it informs managers of their employees' availability to work in an unbiased view that goes beyond compliance. It is about being a more effective mana...
2021-10-2719 minAO on AirEpisode 4: PersonasThe new modern workplace will host a variety of innovations and cultural changes. However, despite all the talk of digital transformation, nothing truly happens until an organisation's people get on board to facilitate and participate. Join 'AO on Air' and Richard Jeffery, CEO ActiveOps, in discussing the immediate challenges and opportunities facing operations management in large enterprises. This podcast will explore the critical elements of the current workforce for senior leaders, managers, and employees. It will also discuss how balancing these opportunities with the right tools, automation, and data will speed transformation and keep your business in control...
2021-09-3022 min
AO on AirAOTv Live: Introducing Essentials for Hybrid WorkAOTv Live: The 3 essentials for Hybrid Work to actually workThe Future Fit Hybrid Workforce: The Live Broadcast.ActiveOps will be broadcasting on LinkedIn Live and AOTv a series of hybrid work related events aimed at helping enterprise operations utilise technology and analytics to drive better and more timely decisions as they implement new ways of working.The broadcast is designed to address the growing certainty that, regardless of the precise structure of your workforce, the future of work is hybrid.The sessions will cover key elements of hybrid operations, tips and...
2021-09-0937 minAO on AirEpisode 2: A Return to the OfficeAfter more than a year of remote work, companies, particularly executives, are anxious to get teams back in the office. While there are a lot of options, there are a few things you must do to avoid a toxic work environment. Join AO on Air and Guru Jayasimha, Strategic Account Manager at ActiveOps, in discussing the immediate challenges facing large operations contemplating a Return to the Office. This podcast will highlight key focus areas, essential data required and how to enable your managers to be prepared. All without losing productivity! Will your hybrid operations strategy differentiate your business?...
2021-08-2619 minAO on AirEpisode 1: A Hybrid Ops OutlookHybrid operations are here to stay. Join AO on Air and Jane Lambert, GM ActiveOps AsiaPacific in discussing the immediate challenges facing large operations migrating into the future of work. This podcast will highlight key focus areas for large scale operations in Asia Pacific and the rest of the world. Will your hybrid operations strategy differentiate your business?
2021-08-1920 minPIWORLD Investor PodcastsActiveOps (AOM) FY21 results presentation to analystsActiveOps CEO & Founder Richard Jeffery and CFO Patrick Deller present the company’s full year 2021 results for the financial year ended 31 March 2021. ActiveOps IPO'd in March 2021, it is a leading provider of Management Process Automation (MPA) software for running complex and global back-offices. Here, we get more background to the product, the market, the business model and strategy; and more detail on the FY21 results.
Richard Jeffery, CEO & Founder.
00:17 – Introduction
00:45 – About ActiveOps
01:47 – The product
02:58 – Market drivers
03:51 – FY21 results overview
Patrick Deller, CFO
06:57 – Commercial model
09:45 – Financial KPI’s
10:40 – P&L
13:30 – Balance...
2021-07-2635 min
Modern CTO#310 Kevin Evans - CTO at ActiveOpsToday we are talking to Kevin, the CTO at ActiveOps. And we discuss how ActiveOps technology allows organizations to increase productivity and employee happiness, how to optimize underperforming teams, and the advantage of being able to double down on your strengths and lean on others for their expertise.All of this, right here, right now on the Modern CTO Podcast!
2021-04-071h 09
Profiles in RiskPIR 222 - Awais Farooq with ActiveOpsIn the 222nd episode of Profiles in Risk I chat with Awais Farooq and we discuss ActiveOps, which helps companies manage their team's performance, especially during today's remote world. And then we chat about his insurance career and our mutual passion for the insurance industry. If you're a young insurance pro seeking great advice stay until the end of the episode!Awais Farooq: https://www.linkedin.com/in/awais-farooq/
2021-01-2048 min
Roll For EnterpriseLilac Schoenbeck returns for a discussion on RPA and the acceleration of SaaSThis week we welcome back friend of the show, Lilac Schoenbeck, VP of Go-To-Market Strategy at Rocket Software. This was very timely, since it gave us a chance to discuss Rocket’s new acquisitions: https://www.rocketsoftware.com/news/rocket-software-acquires-connectiq-and-webconnect-activeops-delivering-rpa-mainframe We were especially interested to talk about the RPA side of things, including what increased automation means for the job market. RPA can be thought of as APIs for humans… Also, it turns out mainframes are still everywhere, mainly because they work, and unless and until the business process that they automate changes, it’s not worth the effort and ri...
2020-11-0236 min