Shows
The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.Scaling Customer Education for Digital CS with Adam Avramescu of Personio & the CELab Podcast | Episode 077Adam Avramescu, Vice President of Customer Education at Personio and co-host of the CELab Podcast, joins the show to share his thoughts on the evolving role of customer education in digital customer success. He and Alex dive into the challenges of content curation, scaling personalized experiences, and the growing importance of integrating education with broader customer experience strategies to drive engagement and advocacy.Chapters:00:04:04 - The love-hate relationship with social media 00:05:55 - Life as an expat in Amsterdam 00:07:10 - What "engagement" means in customer education 00:08:53 - Bringing teams together to scale CX ...2024-11-0546 min
The Visual LoungeCustomer Education ManifestoWhat’s the secret to effective customer education? On this episode of The Visual Lounge, Adam Avramescu, VP of Customer Education & Engagement at Personio, explains the principles behind his Customer Education Manifesto and how they can help your business reach positive outcomes for retention, expansion and lifetime value. Plus, he shares his route into the industry, how videos and images play a role in customer education and how to gauge success. Learning points from the episode include: 0:00 – Introduction 2:06 – Adam’s first steps into customer education 5:22 – Success in customer education 10:09 – Using images and videos 13:19 – What...2023-08-0946 min
The CX Impact PodcastAdam Avramescu, VP Customer Education: Showing Customers the Art of Possible | S02E06How does your business onboard, engage and retain customers in a frictionless and even invisible manner?
In this episode, GemSeek’s Managing Director, host of the CX Impact Podcast and author of the book “The New Customer Experience Management”—Ivaylo Yorgov, digs deeper into how B2B and B2C companies look at the concept of customer education. What are the best practices, which teams ensure customers are well-aware of how to use a certain product or a service, last, but not least—how to measure the impact of customer education, are just a fraction of the topics of this conversati...2023-03-0650 min
Helping Sells Radio310 Dave Derington joins ServiceRocket to reinvent technology services with customer educationWhat can I say? Dave Derington, co-host of the number one customer education podcast, CELab, has just joined ServiceRocket as director of customer education. We recorded this podcast on his first day. It's part of his onboarding. More about Dave:* His podcast (with co-host, Adam Avramescu), CELab: https://customer.education* On Linkedin: https://www.linkedin.com/in/derington/ This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit helpingsells.substack.com2021-11-0939 min
Gain Grow RetainCustomer Education in the Software Space w/ Dave Darrington and Adam AvramescuThis week, Dave Darrington and Adam Avramescu of CELab joins us to discuss Customer Education in the Software Space.
If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/
This podcast is brought to you by Jay Nathan and Jeff Breunsbach...
Jay Nathan LinkedIn
Jeff Breunsbach LinkedIn
2021-05-3149 min
Product LoveAdam Avramescu joins Product Love to talk about customer educationAdam Avramescu does Customer Education at the company, Checkr. Don't know what customer education is? Well, maybe you should invest in it. Adam truly advocates for the importance of customer education - it's seriously profitable, and it makes your customers stay and love you. So why not? Check out this week's episode of Product Love to learn more about it.2019-02-1341 min
Helping Sells Radio104: Adam Avramescu Wrote the Book on Customer EducationAdam Avramescu is back on the show for the third time to discuss his new book, Customer Education: Why Smart Companies Profit by Making Customers Smarter. Adam offers some important advice. If you are thinking about building a customer education function, Adam wants you to ask yourself, "What is your customer education charter?" This matters because education can make a direct contribution to any and all steps in the customer journey. And when you are starting out, you don't want to try to address everything. You want to pick one of the steps, then go make friends with the t...2019-02-1350 min
Helping Sells Radio101: Dave Derington and Adam Avramescu Customer Education is a Pillar of Customer SuccessCustomer Success has taken the world by storm. And customer education is a pillar of customer success, says Dave Derington, Director of User Enablement of Azuqua and Adam Avramescu, head of customer education and training at Checkr. Think about it. Customer success is all about figuring out how to keep customers happy and get them to use more of our products. If that is customer success in a nutshell, then Dave and Adam argue that customer education is the answer to those questions. Said another way. Education sells more product. It brings more customers back. It fosters loyalty. It...2018-12-1945 min
Helping Sells RadioEpisode 4: Adam Avramescu from Optimizely helps you become an optimizerThis week Adam Avramescu, Head of Customer Education at Optimizely, joins Helping Sells Radio to discuss optimizing web experiences. A/B testing, Bloom’s Taxonomy, how to educate customers on a product they don’t actually have to use (perish the thought), and what’s happening at the Bay area Customer Education MeetUp. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit helpingsells.substack.com2016-02-0233 min