Shows
Competitive CX | Conversations for Financial Services Professionals Tackling Client Experience ChallengesEp. 9 - Where to Start With CX?
Looking to revolutionize Client Experience in Finance and outpace your competition with cutting-edge CX strategies? This power-packed episode of Competitive CX guides listeners through the essential first steps to building a truly client-centric culture in financial services, offering actionable insights for improving client engagement, enhancing client loyalty, and driving user experience in finance to new heights.
Hosts Melanie Aimer, Hamish Taylor and Adam Grainger, who share field-tested frameworks and real-world best practices for launching CX initiatives from the ground up. The discussion dives into building a rock-solid business case for CX, aligning leadership around CX metrics and...2025-06-1024 minCompetitive CX | Conversations for Financial Services Professionals Tackling Client Experience ChallengesEp, 8 - Solving the Most Common CX ComplaintsUnlock proven strategies for transforming Client Experience in Finance with actionable CX best practices, client-centric culture insights, and solutions to the most common pain points in the financial services client experience.
In this episode of Competitive CX, hosts Melanie Aimer, Adam Grainger and Hamish Taylor dive deep into solving top client experience complaints across financial services. The discussion reveals why improving client engagement isn't just about fixing issues, but about how complaints are handled—highlighting communication, empathy, empowerment, and expectation management as key drivers behind enhanced client loyalty and retention.
You'll learn practical approaches to dig...2025-06-0328 minCompetitive CX | Conversations for Financial Services Professionals Tackling Client Experience ChallengesEp. 7 - Technology – Enabler or Disabler for CX?Unlock the secrets to delivering world-class Client Experience in Finance as this episode of Competitive CX dives into whether technology is truly empowering or holding back CX strategies across financial services. Hosts Melanie Aimer, Adam Grainger and Hamish Taylor, explore how innovative digital tools and AI are shaping—or sometimes impeding—a client-centric culture, improving client engagement, and redefining financial services client experience.
The conversation ranges from real-world examples and best practices in financial services innovation, to the impact of technology on CX metrics, KPIs, and client retention strategies. The trio brings both optimism and caution to the...2025-05-2722 minCompetitive CX | Conversations for Financial Services Professionals Tackling Client Experience ChallengesEp. 6 - Regulator - Friend or Foe to CX (Client Experience)?Unlock the latest insights on how regulation is shaping Client Experience in Finance—discover powerful CX strategies, best practices, and real-world examples for building a truly client-centric culture and improving client engagement in this must-listen episode of Competitive CX!
In this compelling episode, hosts Melanie Aimer,Adam Grainger and Hamish Taylor tackle the provocative question: "Is the regulator a friend or foe to Financial Services Client Experience?" Together, they dive deep into how regulatory frameworks can either enhance or hinder user experience in finance, and why top firms are thriving even under strict compliance standards.
...2025-05-2022 minCompetitive CX | Conversations for Financial Services Professionals Tackling Client Experience ChallengesEp. 5 - Incentives Inadvertently Deprioritise Client ExperienceDiscover how typical incentive schemes in financial services can unintentionally sideline client experience, and learn actionable CX strategies to foster a genuinely client-centric culture that improves client engagement and loyalty. In this episode Melanie Aimer, Hamish Taylor and Adam Grainger unpack the hidden ways internal incentives—ranging from bonuses and departmental KPIs to price-driven client promotions—can erode trust and undermine long-term client retention strategies in the finance sector.
Drawing from real-world stories across asset management, private banking, and travel, the discussion explores how focusing on easy-to-measure, internal metrics often leads to customer blind spots, fragmented user expe...2025-05-1324 minCompetitive CX | Conversations for Financial Services Professionals Tackling Client Experience ChallengesEp. 4 - Organisational Structure Gets in the Way of CXUnlock powerful CX strategies to revolutionize client experience in finance as we dive into the real obstacles that financial organizations face in building a truly client-centric culture and improving client engagement. In this episode of Competitive CX, hosts Melanie Aimer, Adam Grainger and Hamish Taylor dissect how traditional organizational structures, persistent silos, and legacy processes are holding back financial services client experience, despite advancements in technology and growing industry awareness.
Together, the panel discusses practical solutions for overcoming these barriers, from appointing client journey owners to leveraging data for holistic client views, ensuring every team focuses on...2025-05-0623 minCompetitive CX | Conversations for Financial Services Professionals Tackling Client Experience ChallengesEp. 3 - Cultures That Kick CX Down the RoadStruggling to drive client satisfaction in financial services? Discover why organizational culture can make or break your customer experience strategy—and learn actionable ways to get your team truly invested in CX.
In this episode of Competitive CX, host Melanie Amor welcomes customer experience innovator Hamish Taylor and CX measurement expert Adam Granger for a transparent conversation about “cultures that kick CX down the road.” They dive deep into why culture must lead CX initiatives, the pivotal role of leadership in shaping priorities, and the risk of deprioritizing client experience during periods of cost-cutting or rapid growth. The di...2025-05-0626 minCompetitive CX | Conversations for Financial Services Professionals Tackling Client Experience ChallengesEp. 2 - What Is CX and Who Should Own It?Supercharge your financial services strategy by discovering what client experience (CX) really means—and why having the right CX ownership is the key to sustained competitive advantage. In this episode of Competitive CX, host Melanie Amor is joined by industry leaders Hamish Taylor (award-winning former CEO and master of customer-led transformation) and Adam Granger (CX measurement innovator and founder of Accomplished) to dig deep into the definition, scope, and critical ownership questions around CX.
Learn why top-performing firms treat CX as a cross-functional, end-to-end capability—rather than just a support function or a one-off initiative—and how embedd...2025-05-0630 minCompetitive CX | Conversations for Financial Services Professionals Tackling Client Experience ChallengesEp. 1 - Why Care About CX (Client Experience)?Unlock the secrets to outperforming your competition in financial services by prioritizing client experience (CX)—a strategy that’s proven to drive real results and customer loyalty. In this inaugural episode of Competitive CX, host Melanie Amor is joined by Hamish Taylor—an award-winning former CEO renowned for championing customer-focused change—and Adam Granger, founder of Accomplish and a leader in measuring CX impact. Together, they delve into the pressing question of why CX should be at the top of every financial organization’s agenda, sharing compelling examples from across industries such as Apple, Uber, and Disney.
They explo...2025-05-0624 minCompetitive CX | Conversations for Financial Services Professionals Tackling Client Experience ChallengesCompetitive CX TrailerWelcome to Competitive CX, the podcast that dives deep into client experience in the financial services industry. Hosts Melanie Aimer, Adam Grainger, and Hamish Taylor guide listeners through the critical role of client experience (CX) and share insights on navigating its challenges and opportunities.
With over 20 years of experience, Melanie Aimer champions client experience across capital markets, asset management, private banking, and wealth management. Adam Grainger, from his organization Accomplish, focuses on measuring and understanding the key drivers of outstanding client experiences, empowering financial organizations to identify their strengths and weaknesses. Hamish Taylor, an award-winning former CEO...2025-04-1801 min
Ian McKenzie's Blues PodcastsACOUSTIC BLUES CLUB #634 APRIL 02, 2025 | Artist | Title | Album Name | Album Copyright
| Rory Block | Death Don't Have No Mercy | I Belong To The Band
| Tom Doughty | Girl from the North Country | You Can't Teach An Old Dog
| Charles -Cow Cow- Davenport | Back in the Alley | Complete Recorded Works, Vol. 1
| Big Bill Broonzy | I'll Start Cutting On You | Chicago 1937-1938 (CD8) 1937-1940 Part 2
| Mike Ross | Don't Say A Word | Tennessee Transition
| The Jake Leg Jug Band | Your Feet's Too Big | Fifth Avenue |
| Adam Franklin | Falling Rain Blues | England's Newest Hit Maker - The Best Of Adam Franklin
| Hans Theessink | Early This Morning Blues [WISHING WELL] | Wishing Well |
| Michael Mes...2025-04-0258 min
Just For Today#93 Olympics 2024: Lessons from Elite Athletes and the collateral beauty of successSend me a text message, if you have enjoyed this weeks episode, I would love to hear from you! Hey Hey! In this week's episode of Just For Today, I, Steph Grainger, therapeutic mentor, draw inspiration from the recent Paris Olympics to delve into the theme of overcoming adversity. I share the compelling stories of three athletes—Simone Biles, Adam Peaty, and Andrea Spendolini-Sirieix—who have faced significant challenges and emerged stronger. Their journeys resonate deeply with the concept of "collateral beauty," highlighting how life's hurdles can build the foundations of our success.T...2024-08-2617 min
hr2 Kaisers KlängeAdam von Fulda und Hindemith am Main - Komponierende HessenWer sind die bekanntesten hessischen Komponisten? Felix Mendelssohn und Percy Grainger, Gustav Mahler und John Dowland - sie alle lebten und komponierten irgendwann einmal in Hessen.
Manche schrieben sogar Musik mit direktem Hessenbezug: Kurt Hessenberg in seiner Kantate über den Frankfurter Struwwelpeter oder Paul Hindemith in seiner Main-Sonate. Und dann sind da noch Humanisten, Philosophen und Literatinnen wie Adam von Fulda, Theodor W. Adorno oder Bettina von Arnim. Auch sie zählen zu den Komponierenden aus Hessen. (Wdh. vom 06.05.2018)2024-05-0355 min
Bridge the Gap™ by Revenue ReimaginedEpisode #42 How AI is Changing Sales Coaching & Feedback ft. Dave KennettIn today's episode of Revenue Reimagined, we're joined by Dave Kennett, Founder & CEO at ReplayzIQ.Dave Kennett is the Founder & CEO of ReplayzIQ, a sales call intelligence solution for software sales teams. Dave is a seasoned software sales executive and GTM advisor who is passionate about helping sales teams reach their full potential. His diverse career experience ranges from leading sales teams and scaling revenue growth in early to late-stage startups to holding senior positions at notable firms such as W.W. Grainger and Autotrader.During today's show, Dave shares his secrets on:...2024-05-0134 min
The Lion Within Us - Leadership for Christian Men363. How To Honor GodHave you ever considered how each action we take can be an act of worship? This week on The Lion Within Us, we're getting personal and sharing stories that highlight the beauty of honoring God through our daily lives. We take a page from John 17:4 and invite you into a heartfelt conversation about discerning His voice in the midst of our routines. Discover how men like Adam Palmer found God amidst adversity and how, by going "all in" for the Lord, we too can make even our mundane moments resonate with divine purpose.For full show note...2024-04-2440 min
BackchatDragging the Hills Shire Council | Breaking Down the ICJ Ruling | The Power of Diverse Storytelling: Sweatshop Literacy Movement's Latest AnthologyThis week on Backchat, producer Sana Shaikh delved into the Hills Shire Council's recent move to halt sponsorship for drag story time events, citing concerns about content aimed at kids. The council, situated in Sydney's vibrant Bible Belt, voted 10-2 to put the brakes on such events. The segment pondered what this decision might mean for LGBTQ+ youth in the area, featuring insights from Jasmine Nour, a drag artist and former Hills resident. Plus, Backchat caught up with Greens Councillor Dr. Mila Kasby, one of the two councillors who voted against the motion. Producer Eva Sikes-Gerogiannis breaks...2024-02-1430 min
NewscastAn Olympics Newscast Special - Six Months Until ParisToday, we look at this summer’s Paris Olympics. With six months to go until the opening ceremony we see how Parisians are preparing, the hopes of Team GB and who could be the breakout stars of this year’s games.To guide you through Adam is joined by the Chair of UK Sport and one of Britain’s most decorated Olympians, Katherine Grainger, Olympic gold medallist swimmer, Rebecca Adlington, BBC Sport presenter Sarah Mulkerrins and sports reporter for Le Parisien, Romain Baheux.You can join our Newscast online community here: https://tinyurl.com/newscastcommunityhereT...2024-01-2632 min
The Kokomo Press PodcastPressing Too Far Podcast: Episode 1It's the greatest podcast crossover event in Kokomo history. Two members of the Kokomo Press and two members of the Taking It Too Far Podcast have joined forces for the first ever collaboration show with a mash-up of names.Jordan Danger Grainger, Hypocrisy Jones, Branden Policky, and Adam Nelson combine forces to talk about all the things that you shouldn't discuss in civilized society. Topics broached include religion, race relations, fist fighting kids, pooping your pants, celebrity sex crimes, thew illuminati, and much, much more. We throw around the word allegedly just enough th...2023-12-041h 47
Another Fine MezzFrom Berlin to MiamiThis week's episode of Another Fine Mezz was something of an international tour with a wrap of the annual TSI Congress in Berlin and a discussion about the upcoming ABS East conference in Miami. European ABS reporter George Smith was in Berlin last week and with the help of European CLO reporter (and German national) Victoria Thiele, discussed why this year's conference had a distinctly political tone. Meanwhile, Victoria talked through her scoop on Man GLG's return to CLO management and how CLO mezzanine investors are urging caution as arguments around documentation heats up. F...2023-10-0234 min
The Kokomo Press PodcastAdam Street is a BarberThis week Jordan G and Jordan B are back and have a great guest for you. He's one of the uber-talented barbers working locally here in Kokomo at Barlow's Barbershop. He's Adam Street!Adam came on to tell us about his journey to become a barber including his army background and we even got him to talk about bad haircut memes, weird mushroom occurrences, and even why you don't need to envy horses anymore because of math.This is a wild episode with technical difficulties but its still a banger so enjoy all of this...2023-05-221h 07
The Kokomo Press PodcastBarely Legal EpisodeThis week it's a tale of two Jordan's hosting and we have an exciting fellow podcaster as a guest. He's one third of the Taking It Too Far Podcast and if you've followed the page for awhile, you know we've collaborated with them a couple times, but this is the first time having him on. He is Adam Nelson!Adam came on to talk about the origins of how he got into the game, but we also got him to talk about Kid Rock, Chris Rock, and Prehistoric rock. Between the Bud Light controversy, the Os...2023-04-101h 55
The Adam Schefter PodcastSharing Super Bowl Stories & Secrets (Presented By Grainger)Adam starts off with several behind the scenes moments from the week leading up to the Super Bowl and of course the Super Bowl itself. Then, he is joined by Chad Henne, backup QB for the Chiefs, who has announced his retirement. Chad also shares some knowledge only he knows from working with Patrick Mahomes; including his underwear preference. Learn more about your ad choices. Visit podcastchoices.com/adchoices2023-02-1432 min
Thinking Elixir Podcast104: Exploring Our Data with Chris GraingerChris Grainger explains Explorer, Nx's recent addition. It's a “Data Frame” library which sounds far more nebulous than it is. It lets us explore and manipulate two-dimensional data like we already do with DB tables, spreadsheets, CSV files, etc. Only this works in memory, is faster, and has predefined functions that make it very powerful. Explorer fills an important slot in the overall pie for data science and ML in Elixir. However, Explorer is also one of the tools that “regular” Elixir devs can take advantage of today!
Show Notes online - http://podcast.thinkingelixir.com/104
Elixir...2022-06-2148 minThe Lion Within Us - Leadership for Christian Men070. Break Free From Debt - Fun FridayEverybody's journey is unique and the bondage of debt is not something you have to accept. In this Fun Friday episode Chris reviews lessons learned from episode 69 with Adam Sheets. No one sets out and says I want to go into debt today. It is a slippery slope and so often it happens by not being focused and having misaligned values.For full show note details, go to the episode webpage: https://thelionwithin.us/podcast/070-fun-friday-break-free-from-debt/Check out these resources:Ready to stop drifting and lead with clarity, conviction, and brotherhood? Our Leadership Mas...2022-06-1012 minThe Lion Within Us - Leadership for Christian Men069. Lion's View Of Debt With Adam SheetsMore money more problems....maybe! The issue is not the money but how it is managed and that is what this episode is all about. Debt is crippling many people and God's Word is the ultimate financial planning manual. In this episode Adam Sheets returns and shares about his journey from over $200K in debt to officially being debt free.For full show note details, go to the episode webpage: https://thelionwithin.us/podcast/069-lions-view-of-debt-adam-sheets/Check out these resources:Ready to stop drifting and lead with clarity, conviction, and brotherhood? Our Leadership Mastermind gro...2022-06-0839 minThe Lion Within Us - Leadership for Christian Men060. All In With Adam PalmerAdam Palmer describes himself as a crazy Jesus loving veteran and his story will blow your mind! He and Chris have fun unpacking his book All In as Adam shares story after story of how God was moving in his life even when he didn't know it. From his roots in North Carolina Adam had to grow up quick and like many men he didn't make the best decisions.For full show note details, go to the episode webpage: https://thelionwithin.us/podcast/060-all-in-with-adam-palmerCheck out these resources:Ready to stop drifting and le...2022-05-181h 08