Shows
Humanize ITThe Journey of Refurbished ComputersIn this conversation, Adam Walter and Loren Williams discuss the operations of PCs for People, a nonprofit organization focused on refurbishing and distributing computers to low-income households. They delve into the processes of data destruction, security protocols, and the importance of providing updated technology to those in need. The discussion also covers the organization's approach to recycling, surplus equipment sales, and the impact of technology access on community members.2025-07-2823 min
Humanize ITOrigins: PCs for PeopleIn this conversation, Adam Walter interviews Lauren Williams from PCs for People, a nonprofit organization dedicated to refurbishing and distributing computers to low-income households. The discussion covers the origins of the organization, its growth, the refurbishment process, the types of equipment needed, software licensing, community initiatives, and the importance of partnerships in achieving their mission. Lauren shares insights into the impact of their work on bridging the digital divide and providing access to technology for those in need.2025-07-2122 min
Humanize ITIs Hypocrasy A Good Thing?In this conversation, Adam Walter and Skip Ziegler explore the theme of hypocrisy in business, particularly in the context of client relationships and communication. They discuss the challenges of maintaining human connections while leveraging automation, the importance of flexibility in adapting to new ideas, and the necessity of evaluating past decisions in light of current circumstances. The dialogue emphasizes the need for continuous growth and the acceptance of change as a sign of maturity.2025-07-1428 min
Humanize ITPools and Business...what they have in commonIn this conversation, Adam Walter and Skip Ziegler explore the parallels between maintaining a swimming pool and running a business. They discuss the importance of addressing foundational issues, understanding the unique context of each business, and the significance of company culture. The conversation emphasizes that the right advice and tools must be tailored to the specific needs of a business, much like the maintenance of a pool varies based on its type and environment. They conclude with the idea that businesses, like pools, require ongoing care to avoid becoming problematic.2025-07-0728 min
Humanize ITBackups & Bandwidths: OriginsIn this episode, Adam Walter and Jonathan Crow discuss the origin and evolution of the 'Backups and Bandwidth' initiative, focusing on the importance of tabletop exercises in incident response and cybersecurity. They explore how these exercises can help teams prepare for real-world scenarios, improve communication, and enhance business continuity planning. The conversation highlights the need for regular testing and the democratization of cybersecurity practices for smaller businesses.2025-06-3029 min
Humanize ITOutside Leadership AdviceSummaryIn this podcast, Adam Walter and Skip Ziegler discuss the importance of seeking external advice for business leadership. They explore how to qualify good leadership advice, the significance of understanding different perspectives, and the role of true leaders in guiding organizations. The conversation emphasizes the need for continuous learning, adapting to cultural changes, and finding the right mentors to foster growth and success in business.2025-06-2327 min
Humanize ITClient Red FlagsIn this conversation, Adam Walter and Skip Ziegler discuss the critical topic of customer red flags in the context of managed service providers (MSPs). They explore how to identify red flags in client relationships, the importance of client compatibility, and strategies for managing toxic clients. The discussion emphasizes the need for a pre-agreement checklist, evaluating client turnover rates, and finding ideal clients to foster a positive business environment. The conversation concludes with actionable takeaways for MSPs to improve their client relationships and business growth.2025-06-1626 min
Humanize ITDealing with confirmation biasIn this conversation, Adam Walter and Skip Ziegler delve into the concept of confirmation bias, particularly in the context of IT and client relationships. They discuss how professionals often operate under assumptions based on limited data, leading to miscommunication and ineffective solutions. The importance of listening to clients, understanding their needs, and challenging one's own biases is emphasized as a way to improve business strategies and client engagement. The discussion also touches on the role of technology in augmenting business goals and the necessity of evolving perspectives in a rapidly changing environment2025-06-0926 min
Humanize ITRevolutionizing MSPs with IslandIn this conversation, Adam Walter and Jason Makevich discuss the innovative solution called Island for MSPs, which is designed to enhance the capabilities of managed service providers. They explore the features of the Island Enterprise Browser, its benefits for remote workforces, and how it can significantly reduce costs while improving security and productivity. The discussion also covers the transition for MSPs to adopt this technology, the potential for increased profitability, and the importance of zero trust principles in cybersecurity. Jason emphasizes the future of MSPs in a rapidly evolving tech landscape and encourages listeners to consider Island as a...2025-06-0230 min
Humanize ITEvolution of Cybersecurity and MSPsIn this conversation, Adam Walter and Jason Makevich discuss the evolution of Managed Service Providers (MSPs) and the increasing importance of cybersecurity, particularly in the context of ransomware. They explore how MSPs have had to adapt to the changing landscape of technology, including the rise of AI, and the need for innovation to stay competitive. Jason shares insights on the future of MSPs, emphasizing the importance of specialization and the role of AI in shaping the industry. The discussion highlights the challenges and opportunities that lie ahead for MSPs as they navigate these changes.2025-05-2627 min
Humanize ITForecasting is the answer to most MSP ProblemsIn this conversation, Adam Walter and Skip Ziegler delve into the intricacies of forecasting within the IT sector, emphasizing the importance of aligning IT strategies with business goals. They discuss the challenges faced by IT professionals in predicting future needs and the necessity of proactive planning. The dialogue highlights the significance of project management skills, the value of understanding client business plans, and the role of preparedness in successful forecasting. Through practical examples, they illustrate how strategic forecasting can create value for clients and enhance operational efficiency.2025-05-1929 min
Humanize ITPerfection is the mind killerIn this conversation, Adam Walter and Skip Ziegler discuss the challenges of project planning and the fear that often prevents individuals from taking action. They emphasize the importance of overcoming perfectionism and taking iterative steps towards progress. The discussion highlights real-world experiences and the necessity of making decisions, even when faced with uncertainty. The speakers encourage listeners to start small, embrace feedback, and recognize the cost of inaction as a motivator for moving forward.2025-05-0524 min
Humanize ITManaging Business StressIn this conversation, Adam Walter and Skip Ziegler discuss the various aspects of business stress, how to recognize it, and the importance of sustainability in business growth. They emphasize the need for business owners to assess their stress levels, recognize the signs of stress in their teams, and find effective solutions to manage stress. The discussion also highlights the significance of maintaining a healthy work environment and the role of coaching in navigating business challenges.2025-04-0725 min
Humanize ITRethinking Technology: What Does 'Good' Mean?In this conversation, Adam Walter and Deb Doning explore the intersection of technology, ethics, and human values. They discuss the importance of defining what 'good' means in the context of technological innovation, emphasizing that efficiency should not be the sole value pursued. Deb argues for a socio-technical perspective that considers the human experience and relationships in technology design. They highlight the need for low-tech solutions to complex problems and the significance of depth in human connections over mere connectivity. The discussion concludes with a call for responsible innovation that embraces complexity and diverse perspectives to address societal challenges.2025-03-3127 min
Humanize ITUpdated! The Singularity of Hope: A New Perspective on AIIn this conversation, Adam Walter and Sam Sammane discuss the future of AI, emphasizing a hopeful perspective on how technology can empower humanity rather than replace it. Sam shares insights from his book, 'The Singularity of Hope,' advocating for a future where AI and robots work for humans, allowing for greater creativity and empathy in society. They explore the influence of science fiction on public perception of AI, debunk common myths about AI replacing jobs, and highlight the potential for innovation and collaboration in the workplace.Check out Sam Sammane's book here:https://a.co/d/fWrGqTK2025-03-2735 min
Humanize ITNavigating Ethics in TechnologyIn this conversation, Adam Walter and Deb discuss the ethical implications of technology in the workforce, particularly focusing on human rights, surveillance, and the unintended consequences of tech innovations. Deb shares her background in human rights and literature, emphasizing the need for a diverse perspective in tech development. They explore how technologies like social media can have both positive and negative impacts on society, and the importance of ethical considerations in tech design and implementation. The discussion also touches on the concept of 'Tech Stands Up,' an initiative aimed at advocating for ethical practices in the tech industry.2025-03-2426 min
Humanize ITThe Singularity of Hope: A New Perspective on AIIn this conversation, Adam Walter and Sam Sammane discuss the future of AI, emphasizing a hopeful perspective on how technology can empower humanity rather than replace it. Sam shares insights from his book, 'The Singularity of Hope,' advocating for a future where AI and robots work for humans, allowing for greater creativity and empathy in society. They explore the influence of science fiction on public perception of AI, debunk common myths about AI replacing jobs, and highlight the potential for innovation and collaboration in the workplace.2025-03-1727 min
Humanize ITFrom Fear to Value: Rethinking CybersecurityIn this conversation, Adam Walter and Nathan Whitaker discuss the importance of effectively communicating cybersecurity issues to CEOs and small business owners. They emphasize the need to shift the narrative from fear-based tactics to highlighting the value and benefits of cybersecurity. The discussion covers how to understand a CEO's perspective, the significance of building consumer confidence, and the role of risk management in business growth. They also touch on the importance of creating a cybersecurity culture within organizations to enhance overall operations and client relationships.2025-03-1027 min
Humanize ITFrom Fear to Value: Rethinking CybersecuritySummaryIn this conversation, Adam Walter and Nathan Whitaker discuss the importance of effectively communicating cybersecurity issues to CEOs and small business owners. They emphasize the need to shift the narrative from fear-based tactics to highlighting the value and benefits of cybersecurity. The discussion covers how to understand a CEO's perspective, the significance of building consumer confidence, and the role of risk management in business growth. They also touch on the importance of creating a cybersecurity culture within organizations to enhance overall operations and client relationships.2025-03-1027 min
Humanize ITCJ Fairfield: Navigating AI Trends in the ChannelIn this conversation, Adam Walter and CJ Fairfield discuss the significant trends in the technology channel, particularly focusing on the impact of AI and automation on Managed Service Providers (MSPs). They explore how AI is evolving, its applications in daily tasks, and the importance of MSPs adapting to these changes to remain relevant. The discussion emphasizes the need for MSPs to be knowledgeable advisors to their clients, especially regarding new technologies that affect their businesses.2025-03-0332 min
Humanize ITThe Future of Security ServicesIn this conversation, Adam Walter and Neil Groulx discuss the evolving landscape of security services, emphasizing the shift from niche to general industry as more Managed Service Providers (MSPs) enter the space. They explore the importance of compliance as a service, the nuances of penetration testing across different industries, and the need for tailored security solutions that address unique attack vectors. The discussion highlights the balance between security measures and productivity, advocating for industry-specific approaches to cybersecurity.2025-02-2424 min
Humanize ITNavigating the Call Center Niche: Insights from Neil GroulxIn this conversation, Adam Walter and Neil Groulx discuss the importance of niche services for Managed Service Providers (MSPs), particularly focusing on the call center industry. Neil shares his journey into this niche, highlighting the challenges and unique needs of call centers. They explore the development of custom software solutions to address these needs and the potential for expanding into other niches, such as architecture and engineering. The discussion emphasizes the value of understanding clients' pain points and positioning MSPs as partners rather than just service providers.2025-02-1725 min
Humanize ITMastering Operational Leadership in MSPsIn this episode of the Humanized IT podcast, Adam Walter and Todd Kane discuss the critical aspects of operational leadership within Managed Service Providers (MSPs). They explore the challenges faced by service managers, the importance of continuous education, and the need for a strong operational foundation to support growth. The conversation also delves into the distinctions between visionary and integrator roles, the transition from working manager to CEO, and the significance of operational efficiency in achieving business success.2025-02-1028 min
Humanize ITWhy MSPs Fear Growth: Insights from Matthew Hache
In this conversation, Adam Walter and Matthew Hache discuss the challenges faced by Managed Service Providers (MSPs) in growing their businesses. They explore the reasons behind MSPs' reluctance to charge for their services, the importance of tracking metrics for profitability, and the impact of imposter syndrome on professionals in the industry. Matthew emphasizes the value of expertise and experience, urging MSPs to recognize their worth and charge accordingly. The discussion also highlights the role of MSPs in contributing to their clients' success and the need for a shift in mindset towards valuing their services.2025-01-2723 min
Humanize ITHow to Interview your clients
In this conversation, Adam Walter and Skip Ziegler discuss the importance of building strong relationships with clients through various engagement strategies, including lunch and learns and stakeholder interviews. They emphasize that the core value lies in the relationships formed rather than just the transactional aspects of business. The discussion also highlights the significance of leveraging vendor partnerships and conducting effective client interviews to understand their needs better. Ultimately, the conversation underscores that trust and personal connections are crucial for long-term business success.2025-01-2026 min
Humanize ITInterview with a Winery MSPIn this conversation, Adam Walter interviews Sam Weiner, an IT service provider specializing in wineries. Sam shares his unique journey into the IT service industry, highlighting the complexities of the winery business model and the importance of understanding client needs. He discusses how he transitioned from a software developer to an MSP, focusing on creating value through technology solutions tailored to the winery sector. The conversation emphasizes the significance of building relationships, facilitating discussions, and identifying opportunities for growth within the industry.2025-01-0324 min
Humanize ITCrystal Ball 2025
In this episode, Adam Walter, Jonathan Crowe, and Skip Ziegler discuss their predictions for the upcoming year, focusing on economic trends, technology advancements, and the importance of community engagement. They explore the rise of Discord as a professional communication tool, the significance of niche markets for MSPs, and the evolving landscape of compliance and security. The conversation also delves into the potential impact of AI innovations on the industry, emphasizing the need for MSPs to be bold and define their unique niches to thrive in a competitive environment.2024-12-3035 min
Humanize ITBalancing Work and Holiday Breaks
In this festive episode, Adam Walter and Skip Ziegler discuss the joys and challenges of the holiday season, particularly focusing on balancing work and personal life during Christmas. They share personal anecdotes about their experiences with on-call duties, the importance of mental health breaks, and the unique challenges that come with the holiday season. The conversation also touches on the significance of empathy in the workplace and concludes with a look ahead to predictions for 2025.2024-12-2324 min
Humanize ITAre QBRs Dead?
In this conversation, Adam Walter, Joe Rojas, and Jeff Loehr discuss the decline of Quarterly Business Reviews (QBRs) in the Managed Service Provider (MSP) industry. They explore the reasons why QBRs are failing, emphasizing the need for MSPs to shift their focus from technology to business solutions. The discussion highlights the importance of niching for MSPs, providing real-world examples of successful niche strategies, and the value of targeted solutions that address specific client needs. The conversation concludes with a look at how MSPs can improve their client relationships and overall business success by adopting a more strategic approach to...2024-12-2022 min
Humanize ITStop Ghosting, Start Communicating
In this conversation, Adam Walter and Skip Ziegler discuss the pervasive issue of 'ghosting' in IT, where professionals fail to communicate effectively with clients and vendors. They emphasize the importance of maintaining regular communication to prevent misunderstandings and to foster strong relationships. The discussion covers strategies for building connections beyond mere transactions, the necessity of intentionality in client interactions, and the impact of communication cadence on productivity. The hosts share personal anecdotes and practical advice to help listeners improve their professional relationships and avoid the pitfalls of ghosting.2024-12-0223 min
Humanize ITStrategic Planning for the New Year: Insights for MSPs
In this conversation, Adam Walter, Richard Bauer, and Skip Ziegler discuss the challenges and opportunities that Managed Service Providers (MSPs) face as they approach the end of the year. They emphasize the importance of strategic planning, understanding client needs, and setting clear goals for the upcoming year. The discussion highlights the need for MSPs to move beyond technical solutions and focus on the business impact of their services, ensuring they are aligned with their clients' objectives. The speakers also share insights on cultural differences in business practices and the importance of open communication with clients.
2024-11-1825 min
Humanize ITStop Finding Excuses: A Call to Action
summaryIn this conversation, Adam Walter and Skip Ziegler discuss the importance of overcoming excuses and taking action in both personal and professional contexts. They explore the mindset shift required to move from analysis paralysis to proactive behavior, emphasizing the need for efficiency and the dangers of waiting for the perfect moment. The discussion also highlights the value of learning through doing and the significance of setting SMART goals to combat procrastination and enhance productivity.takeaways
Stop finding excuses to avoid success.
There's nothing left to do but to do it.
It's better to own 1% of Apple than all...2024-11-1127 min
Humanize ITPlay CyberSecurity Games
In this conversation, Adam Walter and Jennii Kosmowski discuss innovative ways to enhance cybersecurity awareness through gamification. They explore the concept of typosquatting, the importance of password management, and the necessity of enforcing cybersecurity policies within organizations. The discussion emphasizes the need for engaging methods to educate users about cybersecurity risks and best practices.2024-11-0429 min
Humanize ITCompliance as a Service is the Future
In this conversation, Adam Walter and Anup from ThreatMate discuss the importance of continuous threat exposure management and the role of managed service providers in cybersecurity. They explore the complexities of attack surfaces, the significance of blue team activities, and the emerging trend of compliance as a service. The discussion emphasizes the need for effective vulnerability management and the integration of compliance frameworks to enhance cybersecurity efforts for businesses.
2024-10-2824 min
Humanize ITHow to offer High Margin Security Services without being an ExpertIn this episode, Adam Walter discusses with Anup from ThreatMate about the importance of vulnerability management and how managed service providers can offer high-margin security services without being experts. They explore the concept of continuous threat exposure management, the role of AI in simplifying security solutions, and the significance of communicating security metrics effectively to clients. The conversation emphasizes the need for simplicity in security practices, especially for small businesses, and concludes with key takeaways on how to enhance security services.
2024-10-2123 min
Humanize ITZombie Apocalypse Business Continuity Planning
In this engaging conversation, Adam Walter and Jenny discuss the unique approach of using a zombie apocalypse scenario to teach business continuity planning and cybersecurity awareness. They explore how thinking about extreme situations can help businesses prepare for real-world crises, emphasizing the importance of data management, communication, and team dynamics. The discussion also highlights the value of tabletop exercises in making these concepts relatable and fun, ultimately leading to better preparedness in the face of actual disasters.2024-10-0726 min
Humanize ITHow to deliver excellent customer experience
In this conversation, Adam Walter interviews Wayne Kramer from Symoda, discussing the importance of customer experience in the MSP industry. They explore the layers of customer communication, the significance of understanding customer needs, and the evolving landscape of technology and its impact on service delivery. Wayne emphasizes the need for MSPs to adapt to changing expectations and to build strong relationships with their clients by effectively communicating at different levels. The discussion also touches on the future of MSPs and the necessity of consulting with customers to provide tailored solutions.
2024-09-3027 min
Humanize ITHow to Network an Event
In this conversation, Adam Walter and Dave discuss the importance of networking for Managed Service Providers (MSPs) and vendors at industry conferences. They explore strategies for maximizing conference attendance, the significance of pre-event preparation, and the value of building relationships with both vendors and peers. The discussion also touches on overcoming introversion in networking situations and concludes with key takeaways for effective networking.
2024-09-2326 min
Humanize ITHow to Sell without Selling
In this conversation, Adam Walter and Dave discuss the concept of 'selling without selling,' emphasizing the importance of building relationships, listening to clients, and engaging genuinely rather than pushing for sales. They share personal experiences and insights on how to effectively connect with clients and the significance of networking in the MSP industry.
2024-09-1324 min
Humanize ITMarketing for Large MSPs
In this conversation, Adam Walter and Sudhir discuss marketing for large MSPs and how Xamplify helps coordinate and streamline marketing efforts for these companies. They highlight the challenges faced by large MSPs in managing multiple partners and products, and the need for standardization and coordination. Xamplify offers a solution by providing a platform where MSPs can invite partners, create landing pages, and co-author collateral. They also emphasize the importance of effective partner programs and the benefits of multi-tenancy in managing partner relationships. The conversation concludes with a discussion on the significance of landing pages and the role they play...2024-09-1023 min
Humanize ITWhy Compliance as a Service Matters for MSPs: A Conversation with Tim GoldenIn this podcast episode, Adam Walter and Tim Golden discuss why compliance is becoming increasingly important for small businesses. They emphasize the expanding regulations and the need for MSPs to offer compliance as a service to stay competitive and help their clients meet requirements. The conversation also touches on the complexities of different compliance frameworks and the importance of defensibility in case of a security incident. The speakers highlight the financial benefits for MSPs who embrace compliance as a service and provide guidance on how to get started.2024-08-1223 min
Humanize ITFrom Basement to Boss
Greg Sharp, Author of "From Basement to Boss" talks with Adam Walter of Humanize IT about everything from how to use best-in-class solutions to solve the right problems to how to effectively lead your company to greater multipliers.
When it comes to contract management or compliance, you don't want a "Oh we do that too", you want someone who lives eats and breathes this stuff. So you can tell your client "We work with the best so you have the best"
This is the core of how you get away from being just another break-fix solution to...2024-07-2933 min
Humanize IT299 - Are you ready for the summer?Summer is almost it's own quarter, it bridges Q2 and Q3 but it is a season where people are vacationing, kids are home, and clients are quiet.
This means opportunities for those of you who are more strategic in your planning. Take advantage of this shift in the economy to get projects with different sectors in place.
In this episode Skip and Adam talk through how to take advantage of the Summer from a planning perspective.2024-05-2722 min
Humanize IT298 - Mental Health Awareness (Part 2)What is this "mental health" everyone talks about? Why do we avoid it?
I should just work harder and ignore stress right? Maybe I am sleepy and should just drink more caffeine. Perhaps even you have an overbearing sense of anxiety so you just calm yourself with a drink or two.
This episode we talk with Mental Health Professional Dr Andrea Walter to talk through the tough topic of mental health, suicide awareness and general wellness.2024-05-1323 min
Humanize IT296 - How to deal with Economic Shift
How do we shift with the economy? It seems like a LOT is moving around right now in the MSP world. So how do you adapt?
Take it from Skip and Adam who have been through several of these shifts. What is going on in 2024 and how can you prepare/take advantage of this shift?
2024-04-2923 min
Humanize IT295 - Company CultureConnor Swalm with Phin Security joins us again to talk about defining company culture in today's IT world.
While Conner and Adam run their companies differently they do agree on how to define company culture and different ways of taking an intentional approach to leadership.2024-04-2229 min
Gone PhishingThe Human Side of CyberSecurity (with Adam Walter)Is your company's security stack failing you? In this eye-opening episode of Gone Phishing, we delve into the vulnerabilities lurking within your organization's cybersecurity measures. Connor Swalm is joined by Adam Walter, founder of Humanize IT, to uncover the truth behind why even the most robust security systems can falter.Adam shares why employees' desire for convenience often trumps security protocols and how internet memes can serve as unwitting accomplices in propagating cyber threats. Learn why understanding the motivations behind employees' actions is key to safeguarding your company against cyber attacks.2024-04-1718 min
Humanize IT294 - Competing IncentivesConner Swalm with Phin Security brings his expertise to discuss how competing incentives are affecting the vendor community.
In this episode Adam and Conner discuss how to identify what incentive your partner has to be successful, we don't want to create conflicts with tools and relationships. However we can often unknowingly create a conflict by not being intentional in our relationships.2024-04-1523 min
Humanize IT292 - Table Top ExercisesHow do you know your processes are ready? How do you prepare for the unpredictable?
This is the world of table top exercises, to help your team identify where there are gaps in coverage as well as ensuring events run smoothly.
In this episode Skip and Adam talk through table top exercises, a few tips on running them as well as lessons learned from table tops in the past.2024-04-0126 min
Humanize IT291 - Finding SolutionsHow do you find solutions for customers? Is it just a matter of specing out a laptop or PC with some network items and calling it good?
In this episode, Skip and Adam talk through what it means to find solutions to customer problems and align to help their business grow using your engineering skillset.2024-03-2527 min
Humanize ITBest Fit, Worst Fit, First FitHow do you deal with new prospects? Do you accept anyone or do you find the best fit for both you and the client?
In this episode, Skip and Adam talk through how to define great relationships and what it means to properly communicate your client fit.2024-03-1827 min
Humanize IT189 - Beware the Ides of MarchThe Ides of March used to be a time of celebration and new year celebration. However thanks to a certain playwright we now see it as a time of bad omens.
The question is, "Is March a time of celebration for your team or is it a reminder of how much you haven't gotten done?"
In this episode Skip and Adam talk through how preparation and execution can turn the Ides into a time of celebration.2024-03-1122 min
Humanize IT287 - Handling InterruptionsInterruptions are a way of life in engineering. However you also need to manage your time and projects. So how do you keep on track while managing triage?
It is not an easy answer that is for sure!
In this episode, Skip and Adam talk through the tips and tricks on how they have dealt with balance in their engineering lives. 2024-02-2823 min
Humanize IT286 - Proper Accountability
Many leaders think accountability is all about having a stick to keep employees in line. However, accountability is more about measuring perceived value. Different people hold you accountable in different ways and if you are not aware of how they are measuring you, then you can work yourself to the bone without any appreciation.In this episode, Skip and Adam talk through what accountability actually means and how to use it to generate revenue and increase perceived value. As an added bonus your employees will become more loyal and customers will be much stickier!
2024-02-1925 min
Humanize IT285 - Setting Business Pace"If you always do what you have always done you will always get what you always have got"
In the past few episodes we talked through QBRs and having a plan. Today Skip and Adam talk through the importance of pacing. Having scheduled checkpoints throughout the year that follow up on the plan you create today. This means no procrastinating, that if you want to change and grow you need to make the change today.
2024-02-1224 min
Humanize IT284 - A QBR's True Purpose (Part 4)Real world examples of what the results of a proper QBR are. In this episode Skip and Adam tell tales of how they were able to drive businesses forward with a proper QBR. Often helping businesses identify solutions to problems they did not know they had!2024-02-0524 min
Humanize IT282 - QBR's True Purpose (Part 2)In Part 2 Skip and Adam talk in depth about how you can tell if you are actively listening to your client.
This is important because many people think they are listening to their clients when, in actuality, they are railroading the conversation. So what are the indicators that you are all on the same page and making money by working together? 2024-01-2227 min
Humanize IT280 - A Bad Plan is Better Than No PlanSometimes we think if we just work hard good things will happed. However, if you do not put order into a system it will just become more disordered. This is why many of you are stuck in firefighting mode.
In this Episode Skip and Adam talk through how to find a plan, any plan and iterate to make it better over time. It doesn't have to be perfect today, it just needs to be SOMETHING.
2024-01-0827 min
Humanize IT277 - The Importance of ImpatienceImpatience: The anger you feel when the computer is being lazy. This makes you write programs that don't just react to your needs, but actually anticipate them. Or at least pretend to.
In today's episode, Skip fights through a cold and talks with Adam about using the 3rd great virtue, which can put you in a bad spot with clients or accelerate your growth!
2023-12-1823 min
Humanize IT276 - The Virtue of HubrisHubris: The quality that makes you write (and maintain) programs that other people won't want to say bad things about.
This extends to so much of your professional life, Do things well for your clients that they brag about what you do.
In this episode, Skip and Adam talk about how having excessive pride has helped the engineering world evolve and how it can help your clients succeed.
2023-12-1126 min
Humanize IT275 - The Value of LazinessLaziness: The quality that makes you go to great effort to reduce overall energy expenditure.
In this episode, Skip and Adam talk through the value of being lazy and how it can drive your success. We talk in-depth about how to work smarter rather than harder as well as tips on how to gain that focus you so desperately want.2023-12-0424 min
Humanize IT274 - Blind Spots and How to Find ThemEveryone has blind spots, do you know yours? How can you find out and what is the cost of having blind spots?
In this episode seasoned veterans Adam and Skip talk through blindspots and how egos get in the way as well as how to sort them out so you can continuously grow.2023-12-0128 min
Humanize IT273 - Turkey Day 2023This coming week marks the beginning of the end of the year. Since it is a 2-day holiday it kills the week and bleeds into the Christmas season. So what can you do with this knowledge?
In this episode, Skip and Adam talk through the opportunities that the holiday season brings and some tips and tricks on how to make the most of the chaos through the end of the year!2023-11-2025 minHumanize IT271 - Using SWOT for Risk AnalysisMike Giovaninni and Adam Walter will be giving a talk at 4:00 Friday November 10th at IT Nation connect. This podcast is a preview of that talk and how you can effectively step into a CIO or CISO role to do a risk assessment with a versitile tool...the SWOT.2023-11-0631 min
Humanize IT270 - How to ListenHave you been told you need to be a better listener? Well so have we, well 'We' actually means Adam. So, how do you listen better, what does it look like to listen well and what are the results of those 'conversations'. In this episode, Adam and Skip talk through how to recognize when you are being a bad listener vs a good one.2023-10-3032 minHumanize IT269 - The Chaos of OctoberOctober is an odd month, it seems so simple and easy, just one holiday at the end of the month. So why is it always so chaotic?
In this episode, Skip and Adam talk through the reasons why Octobers are so chaotic and how we can avoid it.2023-10-2325 minHumanize IT266 - Overcoming Analysis ParalysisSome MSPs call it firefighting mode, some just are feeling overwhelmed. Whatever you call it, you are overwhelmed by the amount of data and items coming at you every day. We have sen quite a few MSPs who have been in this mode for YEARS.
In this episode Skip and Adam talk through different techniques to help you get out of analysis paralysis and get some traction so you can move forward with confidence!2023-10-0228 minHumanize IT263 - Business vs Engineering
Engineers are nerds and business analysis are beer drinking flunkies right? Many people have this view of us vs them when it comes to engineering. Heck we even have a joke "My tech would work great if it werent for all the users".In this episode Skip and Adam talk through the importance of joining forces with business minds to create a better world. That business is just as complex if not more so than advanced engineering designs. It is just a different set of knowledge completely.
2023-09-0429 minHumanize IT261 - Finding ClientsWe often get asked how to find clients as an MSP. In this episode, Skip and Adam talk through lessons learned on how to find clients that fit your culture. There are critical mistakes we make when finding clients such as looking too broad or assuming every client is going to be a culture match. Tune in to help define who your clients are so you can find them where they are.2023-08-2129 minHumanize IT260 - Toxic MSPsA certainty in life is that we can unknowingly be toxic while having great intentions. In the case of MSPs we can set up client relationships for failure unknowingly with great intentions. One of these is not trusting our clients in ways that matter. In this episode, Skip and Adam talk through a hard topic regarding admin access and who really owns technical assets at a business. A simple mentality shift will reduce risk, build relationships and help reduce toxicity.2023-08-1437 minHumanize IT258 - Redefine Client ExpectationsMany MSPs are simply seen as a reseller of technology and a service/maintenance organization. You need to re-define how your clients see you so that they can include you on the right conversations. Then when they have a business problem they will bring in their favorite advisors and ask their opinion on how to solve the problem.
In this episode Richard Bauer talks with Adam Walter about how he redefined client expectations in a simple way to make a larger impact.2023-07-3133 minHumanize IT257 - Things We Used to KnowAs professionals, there are things you know in certain contexts. A desktop admin may be able to patch a cable in seconds from memory while a Server admin may have to look up the wire mapping. We tend to forget skills to make room for new skills This is not a bad thing, and is to be embraced.
In this episode, Richard Skip and Adam discuss the necessity of losing some knowledge to gain relevant knowledge...even when it was hard-earned.
2023-07-2436 minHumanize IT256 - Keep the Main Thing the Main ThingToo often we get lost in good intentions. We fail not because we are being lazy, rather that we are not focusing on the right areas. You can spend a hundred hours working on the right thing when 1 hour on the right thing will bring improved client relationships.
In this episode, Skip and Adam talk about how to keep the focus on the Main Thing.2023-07-1733 minHumanize IT255 - Wrong Kind of EngineerAs IT engineers we constantly have to step outside our box, whether it is trying to understand structural engineering while pulling wires or building stable data centers. In this episode, Adam and Skip talk through how to deal with being the wrong kind of engineer as well as how to work together with different experts to become something greater.2023-07-1029 minHumanize IT254 - MSP Personas: The CIOCIOs can be a tricky position to define for MSPs as in some sense many MSP leaders have always been in a CIO role, however what that role meant has changed as their MSP evolves. Yes there is a CIO and what does it mean to act solely in a CIO role?
In this wrap-up episode, Skip and Adam talk through what the main thing is that many people miss when it comes to acting in a CIO role.
2023-07-0336 minHumanize IT245 - Thought Leadership 2023Identifying Thought Leaders is hard. Sometimes it is easy to get swept up listening to a great speaker and confuse them for a thought leader. For reference see the TED talk on voice inflection.
In this episode Skip and Adam talk though what it means to be a thought leader, how to identify them in the tech space and how to leverage them to build your company and personal mindset.2023-04-1033 minHumanize IT241 - The Perspective of Success (Part 2)Kyle Christensen and Adam Walter continue the conversation of "What does Success look like?" In the first session we talked about the problem of defining success. Now we talk about how to process our work and come up with a defined outcome of what success looks like for us individually.2023-03-0639 minHumanize IT240 - Perspective of Success (Part 1)How do you define success? Do you know when you are moving towards your goal? In this episode Adam and Kyle Christensen talk through how we view success for better or worse.2023-02-2735 minHumanize IT238 - Putting the B back in QBR (Part 1)Many engineers don't understand how to talk business in QBRs. So they fall back on the familiar and talk about technical things. However, QBRs and strategy sessions are more about discovering what the business objectives are than about technical specifics.
In this 2 part podcast Skip and Adam tackle the tough question: "How do we talk Business as Engineers?"2023-02-1323 minHumanize IT236 - From Engineer to LeaderThere are fewer professions where the Peter Principle is more prevalent than engineering. Just because you are a great engineer does not mean you will be a great leader. In this podcast Skip and Adam discuss how to transition from engineer to leader. 2023-01-3034 minHumanize IT235 - The Biggest Problem Facing MSPs TodayWhat is the biggest issue facing MSPs today? In this episode Skip and Adam rant about how MSPs are being brainwashed into solving the wrong problems...all to get rewards they don't really want.
Check out this tough episode where Skip and Adam clearly define the largest issue facing every MSP today.2023-01-2336 minHumanize IT134 - Treat People Like People (Part 2)In the first episode (with that horrible audio in the middle) Bruce and Adam discussed the issue that we don't treat people like human beings anymore. In this episode, we discuss easy steps to avoid this problem. How to ask better questions and how to build relationships that benefit both MSPs and their clients. Stay tuned.2023-01-1628 minHumanize IT133 - Treat People Like People (Part 1)In business we tend to treat individuals like clients, opportunities, processes, everything except for people. In this engaging hard hitting episode guest speaker Bruce Sarte and Adam Walter discuss the problem that businesses have today: "We don't treat people like people". 2023-01-0925 minHumanize IT132 - Crystal Ball 2023What will 2023 bring? Skip and Adam do their best to predict what to prepare for in 2023 with the upcoming recession. What should you focus on? Listen to find out!2023-01-0231 minHumanize IT219 - The Power of CollaborationTalking with people is very different than talking to them. In this episode Skip and Adam talk through how collaboration is accomplished.2022-09-2628 minHumanize IT212 - Dimes Dollars and ProfitSOmetimes you are so busy trying to get dimes that you miss the dollars. In this eposide Skip and Adam hit on the hard topic of profits and where to spend your energy!2022-08-0828 minHumanize IT210 - Right Person Right SeatHow do we get good hires? What steps do you need to take to ensure you retain them. In this episode Skip and Adam discuss the ever present concern of "Employees"2022-07-2530 minHumanize IT209 - How to Get Out of Firefighting ModeIn this eposide Skip and Adam discuss how to get out of firefighting mode so you can be proactive about managing client projects!2022-07-1830 min
Humanize IT207 - PitchIT Volume 2The conversation continues with Sean Lardo and Adam Walter regarding PitchIT and some of the tips we have on communicating with clients effectively!2022-07-0429 minHumanize IT206 - PitchIT Volume 1Sean and Adam kick it off with PitchIT but eventually get on to the topic of how to build business and focus on what really matters.2022-06-2728 minHumanize IT194 - Tech and TeensIf you’ve ever wondered what a teenager thinks about technology, you will not want to miss this! Hear from Lizzy Walter about her thoughts on all things technology.2022-04-0428 minHumanize IT177 - Bonus Episode ThanksgivingWe are joined by a very special guest host, Adam’s 10-year-old son Elijah. We talk about how to have great conversations with anyone, no matter their background.2021-11-2212 minHumanize IT136 - Best of 2020 Podcasts2020 was a crazy year for everyone. But, with 35 podcast episodes out, Adam and Skip consider the year a success. They share their favorite and most memorable episodes from last year.2021-01-1822 minHumanize IT134 - Ok, I Think I Got ThisLaurie Fraser from Doorstep Diner and Country Sliced Ham joins Adam & Skip this episode to talk about the rollercoaster year known as 2020 and how she was able to navigate multiple food businesses through the ups and downs. If you’re someone who has a stake in your local eating scene, this episode is for you!2020-12-2825 minHumanize IT133 - Have You Tried Rebooting?In the second episode of our “Year in Review'' series, Adam and Skip are pouring another drink to reflect on the few months of 2020 that completely redefined our definition of normal. April, May and June were full of chaos from the pandemic, the protests and the financial uncertainty, but this time allowed us to reevaluate our priorities and come out of the initial madness even stronger than before.2020-12-2123 minHumanize IT132 - The Best Laid PlansSometimes it’s hard to believe that January, February and March of this year were even part of this year. The first quarter of 2020 seems like it was decades ago, right? Well, now it’s time to reflect. In the kickoff episode of our four-part “Year in Review” series, Skip and Adam discuss what business was like in the wake of disaster and how we initially reacted — or rather, under-reacted — to the pandemic that would soon change life as we knew it.2020-12-1525 minHumanize IT131 - The HOME SuiteDitch the dinner table office setup! Your home office deserves your utmost attention. Penny from H.O.M.E. (Home Office Made Easy) joins Adam and Skip this week to discuss how drastically beneficial it is to have an ergonomic office setting.2020-11-3029 minHumanize IT130 - Crystal Ball: 2021 Predictions with Bob MohrIn the season one finale of Humanize IT, Skip and Adam bring back Bob Mohr, certified digital advisor at Digital Maturity Group, to give us a glimpse through the crystal ball and discuss the future of business and technology in 2021. Will our at-home setups become permanent solutions, or will we all go back to the office once the virus is contained? Bob predicts a combination of the two will occur through a safe, flexible hybrid workspace.2020-11-2328 minHumanize IT129 - There's No Minute Like the Last MinuteWhy is it that we always seem to find the most focus when a deadline is right around the corner? This week, Adam and Skip will teach you how to use the last minute to your advantage by thoughtfully planning ahead and ranking your priorities based on importance and urgency.2020-11-1626 minHumanize IT126 - Smarter, Not HarderDon’t get caught up in having technology for the sake of technology! Sometimes we believe the most advanced tech solutions available will solve all our problems, when in reality, the human element is what really impresses our customers and clients. In this episode, Adam and Skip expand on their “What Really Matters'' miniseries to discuss how to work smarter — not harder — and avoid over-engineering.2020-10-2625 min