Shows
Not Another CEO PodcastCommunication and Culture - Alan Masarek - Avaya - Episode #44What does it take to lead lasting change in an organization? Alan Masarek, a multi-time CEO with a track record of company turnarounds, shares the lessons he’s learned from transforming brands like Vonage and Avaya. In this in-depth conversation, Alan talks about building high-performing teams, the power of clear communication, succession planning, and how to lead authentically across companies of every size. Takeaways:There’s No “One Thing” — But Culture Comes Close: Alan explains that success doesn’t come from a single action but a combination of choices: pursuing winna...
2025-05-131h 18
Audio NewsAVAYA ASIGNARÁ A UN NUEVO CEOMarcando un nuevo capítulo en su estrategia empresarial y compromiso con la innovación, Avaya ha anunciado que Patrick Dennis será el nuevo CEO, después de la salida de Alan Masarek a finales de año. Esta decisión busca impulsar el crecimiento y fortalecer la posición de la compañía en un mercado en constante evolución.
2024-07-1903 min
Amazing Business RadioHow AI Innovation Drives a Better Customer Experience Featuring Alan MasarekEmpowering Customer Interactions and Employee Engagement Shep Hyken interviews Alan Masarek, President and Chief Executive Officer at Avaya. He talks about leveraging AI to improve customer experience, enhance employee productivity, and create better business outcomes. This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:
How is customer experience being transformed using AI?
What are the evolving communication channels and customer support preferences in today's digital landscape?
What impact does AI have on job roles in the customer service industry?
How can businesses use AI to allow human agents to focus on more c...
2024-05-0734 min
UC TodayAvaya CEO Talks Fusing Tradition with TransformationRob Scott from UC Today speaks with Alan Masarek, CEO of Avaya, at Enterprise Connect 2024 for an exclusive interview on the future of enterprise communication and collaboration.Amidst the vibrant atmosphere of one of the industry's most anticipated events, they dive deep into Avaya and Zoom's new strategic partnership aimed at delivering unparalleled collaboration experiences. Discover how Avaya is integrating Zoom's AI-powered collaboration platform, Zoom Workplace, into its comprehensive Communication and Collaboration Suite. This bold move is designed to help enterprises around the globe reimagine teamwork and...
2024-03-2709 min
TOP CEOCase 20: Avaya - 'The Resurgence' (With Alan Masarek)In this gripping episode of TOP CEO, we delve into the high-stakes world of Avaya, a company on the precipice of a major crisis. As we navigate through the turbulent waters of corporate restructuring, we explore the daunting challenges faced by Alan Masarek, the CEO at the helm during this critical time.
Confronted with the aftermath of a Chapter 11 announcement, Masarek grapples with not just the financial implications but also the looming threat of losing customer trust. The episode paints a vivid picture of a company burdened with a massive $600 million investment gone wrong, and a colossal...
2024-01-2550 min
The Daily BolsterSeeing the CEO Role from a New Perspective with Alan MasarekToday, Matt is joined by Alan Masarek, CEO of Avaya and former CEO of Vonage. You won’t want to miss this episode as they talk about Alan's jaw-dropping cross-country bike journey from Portland, Oregon, to Portland, Maine, and explore how this extraordinary feat translates to the world of being a CEO. From staying focused on the long-term vision to embracing the challenges with relentless determination, Alan's insights will leave you motivated and inspired. 🚲
2023-11-1605 minUC TodayDespite the Noise Avaya Gains 1,000s of Customers Over the Last 12 MonthsUC Today's David Dungay hosts Alan Masarek, CEO of Avaya, at GITEX Global 2023.In this session, we discuss the following:Insights from financial year endWhy should enterprise customers choose Avaya right now?Behind the 'Choose Your Journey' message
2023-10-1712 minThe Daily BolsterDeep Dive with Alan MasarekToday, Matt is diving deep with Alan Masarek. Alan is a multi-time CEO—he is currently the CEO of Avaya—and an experienced startup leader. They talk about the challenges of leading startups in different industries, the rise of mobile, managing boards, and the importance of clarity of purpose. This episode is packed with plenty of startup stories and learnings for leaders, so don’t miss it!
2023-10-1331 min
IT Masters UpdateUpdate 177: La escasez de talento IT en MéxicoSelect revela que faltan 1.3 millones de profesionales IT | La mitad de las empresas en México usarán AI | Google recortará cientos de puestos de trabajo más | Más compañías se unen a los compromisos de Biden en AI | Así lo dijo Alan Masarek, CEO de Avaya | Todavía en las nubes la organización tras el ciberataque masivo a los resorts MGM | La CNBPD es una de las historias innovadoras | Gerardo Muñoz, CIO de El Puerto de Liverpool, nos da el IT Masters Insight
2023-09-1812 min
Amazing Business RadioCreating a Destination Employment Experience with Avaya's CEOInvesting in Customer Experience and Employee EngagementShep Hyken interviews Alan Masarek, CEO and Board Director of Avaya. He discusses prioritizing customer satisfaction and creating a positive workplace culture.Top Takeaways: Being a destination workplace requires deliberately building a culture that attracts talented individuals. Organizations should strive to create an environment where employees are proud to work, find meaning in their careers, and have growth opportunities. In today's job market, loyalty to a single company is less common. Employees often see their first job as a stepping stone to their next em...
2023-08-0828 min
Audio NewsNOMBRAMIENTO COMO LÍDER DE UC DEL AÑOAlan Masarek, CEO de Avaya, fue destacado como "Líder de UC del Año" en los Premios UC 2023 presentados por UC Today. La ceremonia virtual celebró la innovación en Comunicaciones Unificadas y Colaboración (UC&C) y destacó el éxito de la industria. El ejecutivo recibió el reconocimiento por su visión y liderazgo, así como por mejorar la experiencia del cliente e impulsar la innovación en Avaya.
2023-08-0105 min
Worldwide ExchangePowell’s Second Day of Testimony, India’s CEO Summit, and What’s Ahead for the Market Rally 6/22/23Fed Chair Jerome Powell heads back to Capitol Hill today for his second day of testimony before Congress. Wall Street Journal’s Nick Timiraos lays out what to expect. Plus, several tech executives are set to meet with India Prime Minister Narendra Modi today to discuss regulation and infrastructure. Avaya CEO Alan Masarek describes what it’s like to do business in India. And, data from JPMorgan shows that the average retail investor still believes the market rally will roll on from here. Silvercrest Asset Management’s Robert Teeter and RBC Capital Markets’ Amy Wu Silverman preview the trading day ahea
2023-06-2245 min
The ExperienceAvaya’s Future is BrightThis is a special new episode of ‘The Experience,’ brought to you by Avaya, where we’re bringing you thought-provoking conversations with industry leaders, technologists, creators, influencers, and others who are bringing to life the future of experiences. Today, guest host Kim Howland, Avaya’s Vice President of Global Marketing, is joined by the company’s CEO, Alan Masarek, for a conversation on the future of the organization as Avaya turns the page from its financial restructuring. They discuss the four key objectives Avaya will be investing in; what customers, partners, and shareholders can expect over the next six months; an...
2023-06-1424 min
Leapfrog CX StrategiesAlan Masarek on Righting AvayaTalkingHeadz is an interview format podcast series featuring the movers and shakers of enterprise communications - we also have great guests. In this episode, we check in with the new CEO at Avaya: Alan Masarek. Many people in the industry met Alan while he was the CEO of Vonage. Alan was one of the more accessible of the comms CEOs to customers and analysts. It's not clear if his experience at Vonage or his bicycle ride across the US was better preparation for his new job. Some might say that Avaya doesn't have a cloud, but M...
2022-09-2744 minUC TodayNew Avaya CEO on Financial Woes and Road to RecoveryIn this exclusive interview, Alan Masarek, Avaya CEO, spoke with David Dungay, Editor in Chief, UC Today.In this session, Masarek discusses the following:Avaya’s financial turmoil and potential cost-cutting measuresMasareks plan to revitalise culture in the businessPlans to simplify the product set and roadmapsGathering feedback from the partner community
2022-08-3129 min
CX TodayHow Will New CEO Alan Masarek Rejuvenate Avaya?CX Today's Charlie Mitchell hosts Zeus Kerravala, Founder and Principal Analyst, ZK Research.In this session, we assess the potential strategy of new Avaya CEO Alan Masarek, discussing:Zeus's top takeaways follow his conversation with MasarekHow Masarek's approach may differ to when he took the reigns at VonageWhat does the future look like at Avaya?If you're looking for more information on this topic, visit this page.Thanks for watching, if you’d like more content like this, don’t forget to S...
2022-08-2315 min
Audio NewsALAN MASAREK ASUME EL CARGO DE NUEVO PRESIDENTE Y DIRECTOR EJECUTIVO DE AVAYAA partir de hoy, primero de agosto, Alan Masarek asumirá la posición de nuevo Presidente, Director Ejecutivo y miembro de la Junta Directiva de Avaya. El ejecutivo, en esta nueva posición, sería el sucesor de Jim Chirico, quien permanecerá colaborando con Avaya hasta el 16 de agosto de este año, trabajando en conjunto con Masarek en búsqueda de garantizar una transición fluida para todas las partes interesadas.
2022-08-0202 min
TechFirst with John KoetsierVonage: 2000% increase in telehealth video usage thanks to CoronavirusJust one health-care startup had 139,000 new doctors join and 1.35 million patients use telemedicine last week. Is this temporary or the evolution of a trend with staying power?
In this edition of TechFirst with John Koetsier, I chat with the CEO of Vonage, Alan Masarek.
Some of the increases he's seen:
- Total video traffic up 6.5x in last six months
- Total video traffic up just over 2x in the last 3 weeks of March
- Healthcare is specifically up more than 20x
2020-04-1020 min
Inside the ICE HouseAlan Masarek Believes the World Needs More Intelligent InteractionsAlan Masarek thinks the world is on the precipice of a communication explosion that will forever change how consumers and businesses interact. Inside the ICE House: https://www.theice.com/insights/conversations/inside-the-ice-house
2019-08-1944 minInside the ICE HouseAlan Masarek Believes the World Needs More Intelligent InteractionsAlan Masarek thinks the world is on the precipice of a communication explosion that will forever change how consumers and businesses interact. Inside the ICE House: https://www.theice.com/insights/conversations/inside-the-ice-house
2019-08-1944 min
Eliances Heroes in BusinessAlan Masarek CEO Vonage 1Billion broadband telco 1800 global employeesOn Branding "The [Vonage theme] song is embedded in my brain, but that song has brought us incredible success in residential customer telephony. Now cloud business is even bigger. See opportunities and dive in to them." Alan Masarek CEO of groundbreaking broadband internet phone company Vonage is interviewed by David Cogan managing partner or Eliances "Where Entrepreneurs Align" and host of the Eliances Heroes show broadcast on am and fm channels and syndicated online. www.vonage.com www.eliances.com
2017-09-1210 minEliances HeroesAlan Masarek CEO Vonage 1Billion broadband telco 1800 global employeesOn Branding "The [Vonage theme] song is embedded in my brain, but that song has brought us incredible success in residential customer telephony. Now cloud business is even bigger. See opportunities and dive in to them." Alan Masarek CEO of groundbreaking broadband internet phone company Vonage is interviewed by David Cogan managing partner or Eliances "Where Entrepreneurs Align" and host of the Eliances Heroes show broadcast on am and fm channels and syndicated online. www.vonage.com www.eliances.com
2017-09-1210 min