Shows
The Growth SignalInsights Without Action Are Just Noise with Emma SopadjievaIn this episode, Alyssa Nolte sits down with Emma Sopadjieva to break down why customer experience (CX) can’t live in just one department. Emma makes the case that every team – from legal to finance to sales – plays a role in how your customer feels. And if you’re not measuring the impact of that experience across the whole journey, you’re missing big opportunities to grow.Emma shares real-world lessons from building CX strategy teams inside companies like Samsara and ServiceNow. They talk about what it takes to turn insights into real change, how to build trust acro...2025-07-2930 min
Taking Back MondayYou Don’t Have to Earn Rest feat. Johanna SanchezIn this episode of Taking Back Monday, Alyssa Nolte sits down with Johanna Sanchez to talk about what it really means to build a business—and a life—on your own terms.From working 70-hour weeks in child protection to building a six-figure business and still burning out, Johanna shares the pivotal moment that forced her to rethink everything. Together, Alyssa and Johanna explore how to set real boundaries, reject hustle culture, and redefine what success looks like.If you've ever felt like rest had to be earned, this episode will challenge that mindset. It's a re...2025-07-2822 min
The Growth SignalEvery Customer Wants a Digital-First Customer Experience with Andrew CarothersIn this episode of The Growth Signal, Andrew Carothers joins Alyssa Nolte to challenge one of the most stubborn assumptions in customer success: that digital-first experiences are only for low-value customers. Drawing on 17+ years of experience building Cisco’s customer experience org, Andrew makes the case that all customers - large and small - now expect seamless, personalized, and self-serve digital experiences.Key Takeaways:Why digital isn’t a budget solution—it’s a strategic advantageThe duck-on-the-water analogy and what leaders miss below the surfaceHow legacy org structures and siloed data sabotage CXWhat Webex got wrong (and Zoom...2025-07-2328 min
The Growth SignalCustomer Success Isn’t a Department...It’s the Whole Company with Christine LawtherIn this episode of The Growth Signal, Alyssa Nolte sits down with Christine Lawther to challenge the traditional role of Customer Success. Together, they explore why retention can’t be owned by one team and how companies need to reframe CS as a company-wide operating system. Christine shares her perspective on internal misalignment, the emotional drivers behind B2B buying decisions, and what it really takes to create customer value. This is a conversation for anyone tired of seeing CS play defense in a game that should be won company-wide.Key Takeaways:Retention isn’t a CS p...2025-07-2225 min
Taking Back MondayUnreasonable Belief: What It Really Takes to Bring an Idea to Life feat. Jenny De LeonIn this episode of Taking Back Monday, Alyssa Nolte sits down with Jenny De Leon—IT consultant, reluctant inventor, and founder of Repeatable Travel Systems—to unpack what it really takes to bring an idea to life...especially when no one else sees the vision.From small-town hardware stores to fighting the U.S. Patent Office for six years, Jenny shares the gritty truth about staying the course when the odds (and your own self-doubt) are stacked against you. Together, Alyssa and Jenny explore what it means to take yourself seriously—even before the world does.K...2025-07-2125 min
The Growth SignalStop Rewarding the Wrong Work in CS with Katie YagodnikCustomer Success doesn’t need a rebrand—it needs clarity.In this episode, Alyssa Nolte talks with Katie Yagodnik about the credibility gap facing CS teams and how to fix it from the inside out. They unpack the disconnect between CS’s actual impact and how it’s perceived across the business, then get tactical about how to prove value without sacrificing trust.We cover:Why CS has a branding problem (and how that’s hurting internal influence)The difference between CSQOs and CSQLs, and how to start tracking them todayHow t...2025-07-1729 min
The Growth SignalDon't Assume Your Map is the Journey with Emily GarzaCustomer journey maps can be a powerful tool, but only if they reflect reality... not just your internal strategy. In this episode, Emily Garza joins Alyssa to unpack the risks of assuming your neatly mapped journey matches what customers actually experience. Drawing from years of experience in CX strategy and post-sale growth, Emily explains why listening beats labeling, and why real retention starts with real relevance.Together, they explore what it takes to build a living, breathing customer experience strategy that adapts, evolves, and actually works.3 Key Takeaways:Most journey maps reflect internal org...2025-07-1626 min
The Growth SignalAgree to Grow Together: Reclaiming Humanity in CS with Renu AhluwaliaIn a world obsessed with speed, automation, and scale, what happens to the human side of Customer Success?In this episode, Alyssa Nolte sits down with longtime CS leader Renu Ahluwalia to unpack what we lose when efficiency takes priority over empathy... and how the best teams are reclaiming trust, honesty, and real connection.From rethinking “value” to navigating conflict without escalation, Renu shares hard-won lessons about building sustainable relationships in high-pressure environments. They explore why the strongest CS strategies start with alignment, not appeasement—and how to scale without losing your soul.2025-07-1521 min
The Growth SignalAgree to Grow Together: Reclaiming Humanity in CS with Renu AhluwaliaIn this episode of The Growth Signal, Alyssa Nolte sits down with Renu Ahluwalia, a longtime CS leader and relationship-first strategist, to explore what customer success is really about in a world overrun by automation and scale. They dig into what it means to “agree to grow together,” why speed and responsiveness aren’t the same as true customer value, and how the most impactful CS teams are doubling down on trust and intentionality, not just data.Whether you’re feeling disconnected from your customers or wondering how to humanize CS in a digital-first world, Renu bri...2025-07-1521 min
The Growth SignalWhy CX Will Never Exceed EX with Rachel ProvanIn this episode of The Growth Signal, Alyssa Nolte sits down with Rachel Provan—leadership coach, CS expert, and psychology nerd—to explore why the human element is vanishing from modern business and what we can do about it. Rachel argues that corporate culture has become emotionally abusive, treating employees like disposable cogs instead of people with real needs, fears, and ambitions.They unpack the psychological roots of fear-based leadership, how our brains are wired to resist change, and why logic often takes a back seat to emotion, even in B2B. Rachel shares practical frameworks for coac...2025-07-1030 min
The Growth SignalStop Giving Your Customers Homework: Rethinking Success Plans with Dan EnnisWhat if your customer feedback loop is actually making you miss the point? In this episode, Dan Ennis joins Alyssa to unpack why “listening at scale” has become a crutch for B2B teams...and what’s really getting lost in translation. From building customer-led programs at ServiceNow and SAP to advising startups on growth strategy, Dan shares why most organizations don’t have a listening problem - they have a thinking problem. If you’ve ever wondered why your voice-of-customer efforts feel like noise instead of insight, this one’s for you.Key Takeaway...2025-07-0831 min
The Growth SignalWhy Good Girls Don’t Get the Promotion with Kristi StrawIn this episode, Kristi Straw calls out the invisible forces holding mid-career women back...namely, corporate good girl conditioning and the culture of performative allyship. She shares how emotional intelligence can be learned (and why it’s often misunderstood), the red flags she watches for in coaching engagements, and the cost of building systems that serve companies instead of customers. Kristi also explains why your executive brand needs to sound like you, not like a brochure, especially in the age of AI. This is a no-BS conversation about power, perception, and the courage to lead differently....2025-07-0225 min
Taking Back MondayStop Waiting to Be Chosen feat. Andrea MohamedIn this episode of Taking Back Monday, Alyssa Nolte sits down with Andrea Mohamed, co-founder of Quantum Bloom, to explore what it really takes to build a career, and a company, on your own terms.From boldly quitting her boss (but not the company) to helping early-career women in STEM navigate systems that weren’t built for them, Andrea shares personal stories and powerful insights on how to lead with courage, clarity, and self-worth. Together, Alyssa and Andrea unpack why women are still waiting to be chosen...and how to stop doing that.Key Ta...2025-06-3032 min
The Growth SignalLoyalty Is Earned in the Moments That Don’t Go Viral with Christina GarnettWhat if the loudest signals your brand chases are the least valuable ones?In this episode, Christina Garnett—advisor, strategist, and community champion—joins Alyssa to unpack why brand loyalty isn’t built in campaign launches or viral moments. It’s built in quiet, consistent signals: how you show up when no one’s watching, how you treat the people already cheering for you, and whether your actions match your values.They dive into the emotional side of marketing, the misuse of community as a buzzword, and the dangerous gap between how brands want to be seen an...2025-06-2629 min
The Growth SignalAI Won’t Save You, but Curiosity Might with Shelby GarlockAI can handle the busy work, but it can’t replace your brain.In this episode, Shelby Garlock joins Alyssa to talk about what customer success teams actually need: more curiosity, better boundaries, and the courage to stop playing order taker. They break down how to earn trust, show up as a strategic partner, and build real relationships even in high-volume, remote environments.Key Takeaways:AI is a tool, not a substitute – Use it to eliminate busy work, not to replace critical thinking.Stop taking orders – Asking good questions earns more trust than fast respon...2025-06-2527 min
The Growth SignalIs It Time to Kill the Health Score? - Roundtable ReplayThis roundtable originally aired live on Thursday, June 12th. Let’s be honest—most customer health scores are useless. They’re lagging, biased, and based on signals that don’t actually predict renewals.In this roundtable, we ask the question out loud: should we kill the health score altogether?Guests LeeRon Yahalomi, Alyssa Opella, and Brian Hansen don’t hold back. They challenge the industry’s obsession with login data, expose how internal politics distort scoring models, and offer a smarter alternative—measuring outcomes, not check-ins.🔥 You’ll hear:Why “logins” are the weake...2025-06-2455 min
The Growth SignalThe Real Sale Happens at Renewal with Matt GreenThe sale doesn’t end at close...it starts at renewal.Matt Green joins Alyssa to talk about why teams need to own revenue or risk being replaced. They dig into what leaders are getting wrong about post-sales, how to upskill your team for the new reality, and why authentic relationships (not aggressive tactics) are the key to driving growth.Listen in if you're ready to build a revenue team that closes deals, not just tickets.Key Takeaways:Customer Success is shifting from a support function to a revenue driver. Teams that do...2025-06-1825 min
The Growth SignalYour AI Product Sucks and Nobody Cares with Sam ChandlerAI isn’t a strategy, it’s a tool. And too many companies are slapping it on products no one asked for. In this episode, customer experience strategist Sam Chandler joins Alyssa to call out the echo chamber of half-baked AI rollouts and explore what customers (actually) want. They dive into the difference between artificial and augmented intelligence, how to avoid automating your way out of your own differentiator, and why empathy, not efficiency, is still your best competitive edge.If you’ve ever rolled your eyes at another “AI-powered” pitch, this one’s for you.Key Moment...2025-06-1830 min
Taking Back MondayHeart-Brain Hacks for Better Leadership feat. Natalie AlesiWhat if the key to better leadership isn’t another tool or framework, but your own nervous system? In this episode of Taking Back Monday, Natalie Alesi unpacks the science behind heart-brain coherence and how leaders can use it to build trust, reduce stress, and create more connected, high-performing teams. We talk about neuroscience in plain English, why consistency matters more than charisma, and how intuitive intelligence can be a strategic advantage in today’s remote world. Whether you're leading a global team or just trying to show up better for the people around you, this conversation will make you...2025-06-1628 min
The Growth SignalHow to Turn CX from Lip Service to Real Strategy with Emma SopadjievaEveryone says they care about customer experience but most companies stop at the annual survey. In this episode, Emma Sopadjieva joins Alyssa Nolte to break down what it really takes to turn customer experience into a revenue-driving strategy. They talk about why CX is a team sport, how to move past vanity metrics, and what happens when sales, legal, finance, and product finally get on the same page. Emma shares how she builds CX strategy teams from the ground up, what most companies get wrong about incentives, and why "fixing the ow" isn’t enough...you also need to br...2025-06-1230 min
The Growth SignalWhat Top CSMs Know That You Don’t (Yet) with Chad HorenfeldtCustomer Success isn’t what it used to be and that’s a good thing.In this episode of The Growth Signal, host Alyssa Nolte sits down with Chad Horenfeldt to unpack how the best CSMs are evolving their approach. From ditching the “firefighter” mentality to mastering internal politics and asking tougher questions, Chad reveals the mindset shifts and practical habits that separate strategic CS leaders from the rest.If you’re still leading with adoption metrics and hoping for renewals, you’re already behind. Chad shares how top-performing teams build trust, deliver real business value, and c...2025-06-1130 min
The Growth SignalNo Surprises: The Secret to Trust, Retention, and Real CX Impact with Gary MarraWhen your customer doesn’t get their retirement check on time, “oops” doesn’t cut it. In this episode, Gary Marra, a financial services veteran and host of Your Customer, Your Success, joins Alyssa Nolte to unpack what it really takes to build trust in high-stakes, high-compliance industries.They explore why “no surprises” is more than a nice-to-have...it’s a core operating principle that separates trusted advisors from transactional vendors. From the myth of the perfect KPI to the power of early transparency, this conversation goes deep on how to create experiences your customers (and employees) can actually c...2025-06-0532 min
The Growth SignalStop Pretending You’re Customer-First with Brad DavisBrad Davis joins Alyssa Nolte to call out the gap between customer-first talk and customer-first action. From wearing a panda head at conferences to redefining what success looks like in early-stage startups, Brad shares how bold moves (and humility) can reshape customer relationships. He unpacks how tiered offerings, human KPIs, and free leadership habits drive real growth. This episode is a must-listen for anyone tired of lip service and ready to build companies that actually serve.About Brad: Brad Davis is a customer success executive and founder of Success Panda, a one-stop platform for C...2025-06-0437 min
Taking Back MondayStop Chasing Customers, Start Attracting Them feat. Charles BrowneWhat if your customer growth problem isn’t a product issue but a people one?In this episode, Alyssa Nolte sits down with leadership strategist Charles Browne to unpack why so many organizations chase the wrong customers, build bloated offerings, and burn out their best people in the process. From his early days in martial arts and the Navy’s nuclear program to leading transformational change at Los Alamos, Charles shares how clarity, consistency, and personal values are the real accelerators of growth.They explore why high-performing teams start with empowered individuals, how to build trus...2025-06-0236 min
The Growth SignalAI Won’t Replace You But Mediocrity Might with Maria TryslaWhat if the real threat to your job isn’t AI...it’s apathy?In this episode of The Growth Signal, Alyssa Nolte sits down with Maria Trysla - two-time SaaS CEO and brand strategy powerhouse - to unpack what it actually takes to grow in the age of automation. From launching mobile data at Sprint to advising today’s fastest-growing startups, Maria shares why curiosity, courage, and critical thinking still matter more than ever.They explore the difference between slapping "AI" on a slide and building something that lasts, how to define your ideal custom...2025-05-2928 min
The Growth SignalThe One Question That Defines Real Customer Centricity with Laura PattersonWhat does success look like—for your customer?In this episode, Alyssa Nolte sits down with Laura Patterson, co-founder of VisionEdge Marketing and a pioneer in customer-centric growth strategy. Together, they unpack the one question too many companies overlook—and why answering it could be the difference between transactional sales and long-term loyalty.Laura shares what decades of working with complex B2B organizations have taught her about value, trust, and why most customer experience strategies fail to deliver. If you're tired of vague talk about “putting customers first” and ready for a concrete framework that dri...2025-05-2829 min
The Growth SignalThe Real Work Starts After the Sale: Why Adoption Needs a Human Strategy with Shannon GreggWhat if the biggest barrier to adoption isn’t the tech but the humans using it? In this episode, Shannon Gregg joins Alyssa Nolte to break down why so many software implementations fail after the deal is closed. They unpack the generational dynamics at play, the importance of building around actual user behavior, and how to rescue a rollout that’s gone off the rails. Guest Bio:Shannon Gregg is a sales productivity expert, Salesforce evangelist, and professor with a PhD focused on CRM adoption. She brings a rare blend of academic insight and h...2025-05-2224 min
The Growth SignalStop Walking Around the Mountain: Build What Matters with Titus JordanWhat if the thing holding your business back isn’t strategy - it’s self-awareness? In this episode, Titus Jordan joins Alyssa to explore the messy middle of personal growth, branding, and building authentic customer relationships. They dive into the danger of shiny object syndrome, the power of daily discipline, and why clarity beats complexity every time. If you’ve ever struggled to align who you are with what you sell, this one’s for you.About the Guest:+Titus Jordan is a business strategist, leadership coach, and host of a podcast dedicated to unlocking real bus...2025-05-2125 min
Taking Back MondaySanta in the Bushes and Other Lessons in Letting Go feat. Rebecca LinkWhat do falling holiday decorations, dirty dishes, and single parenthood have in common? For Rebecca Link, they became unexpected metaphors for letting go of perfection, surviving the unimaginable, and rewriting the rules of leadership.In this episode, Rebecca gets real about grief, toxic positivity, and what it actually takes to rebuild after everything changes. From therapy breakthroughs to the surprising power of delegation, she unpacks the invisible standards we chase and how to finally put them down.If you've ever felt like you’re failing at an impossible game, this one’s for you.2025-05-1926 min
The Growth Signal15 Minutes to Win the Renewal: Reinventing the QBR with Andrea BumsteadWhat if your most dreaded meeting could become your most powerful? In this episode of The Growth Signal, Andrea Bumstead shares how one off-the-cuff comment turned into a viral framework that’s transforming customer success teams. We break down the "15-Minute QBR" - a radical approach that prioritizes emotional impact, renewals, and executive attention over bloated slide decks and low-value metrics.Andrea explains why traditional QBRs are broken, how to create high-impact conversations that actually get executive buy-in, and what every CS leader needs to understand about delivering value that feels valuable. Whether you’re a CSM, VP...2025-05-1528 min
The Growth SignalLet the Customer Define Value with Brian HansenWhat if your most well-intentioned outreach is actually turning customers off? In this episode, Brian Hansen joins Alyssa to unpack the blind spots in post-sale relationships—and why so many Customer Success teams are stuck delivering “value” that no one asked for. They explore how to stop checking boxes and start building trust, with real talk on AI, authenticity, and the metrics that actually matter. If you’ve ever been ghosted by a customer, this one’s for you.Brian Hansen is the founder of Brian Hansen Consulting, where he helps companies tighten their post-sale revenue strategies. His work f...2025-05-1434 min
The Growth SignalWho Owns Revenue After the Deal? - Roundtable ReplayThis roundtable originally aired live on Thursday, May 8th. Customer Success. Sales. RevOps. Everyone’s in the revenue pool, but no one agrees who’s swimming where. Join us for a real conversation (no slides, no fluff) about the messy overlap of post-sale ownership. What’s working? What’s broken? And where do we go from here?Connect with Alyssa on LinkedInConnect with Amber on LinkedInApply to be a Guest at TheGrowthSignal.com2025-05-1353 min
Taking Back MondayThe Death of Coffee’s for Closers: Helping Beats Hustling feat. Tom WhalenTom Whalen didn’t set out to be in sales - he just needed a job. Fast forward a few decades, and he’s built his entire career (and even a college course) around it. In this episode, we talk about how modern sales has evolved past cheesy scripts and high-pressure tactics. From building trust with customers to staying human in hybrid teams, Tom shares real stories and practical wisdom on what it means to lead, teach, and sell in today’s world.Key Takeaways:Why reluctant sellers often make the best long-term sales leadersHow to keep r...2025-05-1225 min
The Growth SignalStop Segmenting by Spend: How to Truly Tailor Your CX with Kristen HayerCustomer segmentation isn’t just a spreadsheet exercise—it’s the foundation of your entire customer success strategy. In this episode, Alyssa sits down with Kristen Hayer, CEO of The Success League, to unpack what most companies get wrong about segmentation, how investor pressure is reshaping CS priorities, and why B2B needs to finally catch up to the B2C approach to customer value. From behavior-based segmentation to the untapped potential of AI, Kristen shares the mindset and methods that separate reactive CS from strategic growth engines.Kristen Hayer is the founder and CEO of The Succes...2025-05-0825 min
The Growth SignalGreat CABs Are Conversations, Not Decks with Irene YamIf your Customer Advisory Board feels like a presentation, you’re doing it wrong. Irene Yam joins Alyssa to explain why the most effective CABs ditch the slide deck and prioritize real conversation. Drawing from 20+ years of experience leading executive programs, Irene shares what makes CABs work—from building trust to making room for off-script moments that change the game.Whether you’re mid-market or enterprise, you’ll walk away with a clearer blueprint for turning your CAB into a strategic growth lever—not a checkbox.Irene Yam is the author of How to Build a...2025-05-0121 min
Taking Back MondayWhole-Ass People: The Case for Purpose at Work and at Home feat. Luisa AndersonWhat do immigration law, spiritual awakenings, and Zoom meetings have in common? For Luisa Anderson, they all revealed one truth: we’re not meant to live fragmented lives. In this episode of Taking Back Monday, we talk about what it means to live and work in purpose - not just have purpose at work.From translating legalese for her immigrant community to launching a podcast after the end of a decade-long marriage, Luisa shares how she stopped compartmentalizing and started living as a whole-ass person. No more splitting yourself between work-you and real-you. It’s all one life...2025-04-2822 min
The Growth SignalHigh-Consequence Leadership: How Growth Leaders Can Make Faster, Smarter Decisions with Charles BrowneWhen the pressure’s on, most leaders default to speed—but moving fast without thinking clearly is what gets companies stuck. In this episode of The Growth Signal, Alyssa Nolte talks with Charles Browne, a seasoned executive and leadership coach, about the overlooked cost of rushing to solutions. Drawing from decades in the Navy, nuclear ops, and national labs, Charles shares a framework for slowing down strategically, aligning your values, and empowering your team to make better calls—faster. If you're leading a growth-stage org, this is your playbook for sustainable scale.Guest Bio:Charle...2025-04-2436 min
Taking Back MondaySoft Skills, Big Impact: Leadership Lessons from the Wiz feat. Tajiri BrackensWhat does it take to build a workplace people actually want to be part of? Dr. Tajiri Brackens - aka the Workplace Wizard - joins us to unpack the underrated power of soft skills, intentional energy, and relationship-driven leadership. From decades of experience across industries (and a surprisingly brilliant take on The Wiz), Tajiri shares how simplicity, storytelling, and self-awareness can drive real results inside organizations.Key Takeaways:→ Why relationships, not just results, are the secret to retention and performance → How to identify personality styles using candy (yes, candy!) to manage teams bette...2025-04-2127 min
The Growth SignalThis Is Not a Drill: How CS Burnout Became the Norm (and What to Do About It) with Bob MathersIn this episode of The Growth Signal, we sit down with Bob Mathers—customer success coach, keynote speaker, and host of The Growth Mixtape—to explore the emotional toll of working in high-pressure CS environments. What starts with a conversation about trauma, perspective shifts, and boundary-setting quickly evolves into a deep dive on why CS professionals are hitting peak stress younger than ever, how our work habits are reinforcing the burnout cycle, and what it really takes to reclaim our energy and impact.If you’ve ever found yourself answering Slack messages at 9PM or wondering why your “...2025-04-1725 min
Taking Back MondayTalk Less, Lead More: Building Rapport and Real Influence feat. Scott HarveyWhat do hostage negotiation and leadership have in common? A lot more than you'd think. In this episode of Taking Back Monday, Scott Harvey shares what 20 years in law enforcement taught him about communication, influence, and why good leadership starts with listening - not talking.Whether you’re leading a team, managing tough conversations, or just trying to show your people you give a damn, this episode is packed with practical advice and powerful storytelling.3 Key Takeaways:→ Silence without rapport feels like you don’t care, why trust is built long before it’s t...2025-04-1426 min
The Growth SignalTrusted Advisors Drive Revenue Too: The Human Side of CS with Sabina PonsIn this episode of The Growth Signal, host Alyssa Nolte welcomes Sabina Pons, CEO & Chief Customer Officer at Growth Molecules, for a real, human conversation on the evolution of customer success—and why being a trusted advisor doesn’t mean avoiding revenue.Sabina shares her unconventional journey from PR to SaaS leadership, the gut-punch of getting laid off during the 2008 recession, and how that moment sparked a career grounded in empathy, adaptability, and operational rigor. From scaling CS orgs to building a million-dollar consultancy, Sabina brings the receipts.You’ll hear:Why “Customer Success is Dead”...2025-04-1024 min
Taking Back MondayThe Courage to Take Back Your Life with Pamela DaleIn this episode, Pamela Dale and Alyssa Nolte dive into why the dreaded “Sunday Scaries” are just a symptom of a larger problem: a work-life system that values conformity over individual fulfillment. Pamela shares her journey—from teaching ESL in Korea and struggling with self-doubt to building million-dollar funnels and becoming a sought-after coach. The conversation challenges the traditional mindset that equates success with a “good job” and instead champions the importance of following your true path, leveraging new tools, and setting your own priorities.Key Takeaways:Reframe the “Sunday Scaries”: Understand that Monday’s dread is a sig...2025-04-0730 min
The Growth SignalStop Treading Water: The One Thing That Sets Strategic CSMs Apart with Alex TurkovicIn this episode of The Growth Signal, host Alyssa Nolte is joined by Alex Turkovic—customer success leader, podcast host, and the mind behind the Digital CS Maturity Model—for a hands-on conversation about how CSMs can stop running in circles and start making meaningful progress.They dig into:Why the most strategic CSMs don’t work harder—they work smarterHow templatizing repetitive tasks creates long-term leverageThe compounding power of small systems (and how to start building yours)How to think about AI as augmented intelligence—and why CSMs who treat it that way are pulling aheadWhy i...2025-04-0322 min
Taking Back MondayRedefining Hustle: Why Productivity Starts with Protecting Your Energy feat. Bob MathersIn this episode of Taking Back Monday, Alyssa sits down with Bob Mathers—Customer Success coach, keynote speaker, and host of The Growth Mixtape—to talk about what happens when life forces you to rethink work. From personal wake-up calls to the everyday burnout creeping into modern careers, they unpack how to set boundaries, protect your energy, and find meaning in what you do (without losing yourself in the process).Key Takeaways:Burnout isn’t just about being busy—it’s about being misaligned. You need to know when you do your best work and protec...2025-03-3125 min
The Growth SignalCX Starts With EX: Why Happy Teams Build Better Customer Experiences with JP DumasIn this episode of The Growth Signal, host Alyssa Nolte sits down with Jean Pierre (JP) Dumas, a seasoned sales and CX leader with a track record of turning chaos into best-in-class teams. From his childhood selling seeds door-to-door in LA to leading massive CX transformations across telecom and travel industries, JP shares the pivotal leadership lessons that shaped his philosophy: take care of your people first, and everything else follows.They dive into:The wild experiment that taught JP the true cost of ignoring employee experienceHow one employee writing “Union” on a whiteboard sparked a cult...2025-03-2734 min
The Growth SignalIntroducing The Growth Signal PodcastIntroducing The Growth Signal: The Podcast for Revenue Leaders Who Play to Win. Hosted by Alyssa Nolte and Amber Moore and designed for customer-facing teams, this podcast tackles the challenges of reactive growth strategies and offers proactive solutions. Each episode features insights from top experts who are transforming customer-facing teams into effective revenue generators. Join us as we cut through the noise with practical, tactical advice to help you drive real change and growth in your organization.00:00 Welcome to the Growth Signal Podcast00:05 The Need for a New Playbook00:26 Introducing the Growth Signal A...2025-03-2400 min
Taking Back MondayWhy Hierarchies Kill Innovation: Focusing on Culture Isn't Enough feat. Dawn Holly JohnsonIn this episode of Taking Back Monday, host Alyssa Nolte sits down with transformation strategist Dawn Holly Johnson to unpack why traditional hierarchies are crushing innovation—and what to build instead.With over 20 years of experience across industries, Dawn shares how she helps companies design for value, scale with purpose, and create cultures that don’t just talk about empowerment—they live it.If you're tired of bureaucracy, burnout, and broken systems, this one’s for you.Key Takeaways:➤ Structure drives behavior: Culture can’t thrive inside systems that were built t...2025-03-2434 min
Taking Back MondayCustomer Success Is Not Dead - It’s Evolving feat. Sabina PonsCustomer Success isn’t dying—it’s evolving. In this episode of Taking Back Monday, host Alyssa Nolte sits down with Sabina Pons, CEO of Growth Molecules, to explore the shifting role of Customer Success in today’s business landscape. They discuss why Customer Success professionals need to embrace their role as revenue drivers, the power of storytelling in leadership, and how building strong relationships can lead to long-term customer retention—even when customers leave.Plus, Alyssa and Sabina dive into the importance of making work easy—for your customers, your team, and yourself.Whether you’re a Cus...2025-03-1724 min
Female Founder Unplugged[S4, Ep34] How to Build Trust and Lead with Integrity featuring Female Founder Alyssa NolteSend us a textIn this episode of Female Founder Unplugged, I sit down with Alyssa Nolte (@alyssamnolte), CEO and founder of TruVue, a predictive analytics software company transforming customer intelligence. An “accidental entrepreneur,” Alyssa’s journey began with a handshake deal at a fledgling startup, leading to a career working with brands like Salesforce, Cisco, and Chase. Now, as a founder and leader, she thrives on tackling big problems with smart solutions—whether redefining customer insights or modernizing fundraising for K-12 teams.Alyssa opens up about the lessons she’s learned along the way, from trust...2025-03-1338 min
Taking Back MondayThe One Thing Holding CS Back: How to Work Smarter, Not Harder feat. Alex TurkovicCS teams are stuck in a cycle of busy work, but what if the real problem isn’t the workload - it’s how they work? Alyssa Nolte and Alex Turkovic break down the one shift that can transform Customer Success: taking control of your workflow. They dive into the power of templatization, leveraging AI for efficiency, and why the best CS pros don’t wait for tools...they build their own. If you’re tired of playing defense in CS, this episode is for you.Key Takeaways:Optimize for Future You – Investing extra effort tod...2025-03-1023 min
Taking Back MondayThe House Always Wins: Why Ignoring Workplace Red Flags Will Cost You feat. Danielle RobertsYou wouldn’t sit at a blackjack table, ignore the odds, and hope for the best—so why do leaders do that with their teams? Employee disengagement, customer churn, and burnout don’t happen overnight. The signs are there… if you’re paying attention.In this episode, Alyssa Nolte and Danielle Roberts break down why companies gamble with their people, customers, and bottom line—and always lose. We’ll cover:The "silent quitting" problem—when employees mentally check out before they actually leaveWhy leaders ignore red flags and how to train yourself to see them before they escalateHow...2025-03-0326 min