Shows
The Growth SignalLet the Customer Define Value with Brian HansenWhat if your most well-intentioned outreach is actually turning customers off? In this episode, Brian Hansen joins Alyssa to unpack the blind spots in post-sale relationships—and why so many Customer Success teams are stuck delivering “value” that no one asked for. They explore how to stop checking boxes and start building trust, with real talk on AI, authenticity, and the metrics that actually matter. If you’ve ever been ghosted by a customer, this one’s for you.Brian Hansen is the founder of Brian Hansen Consulting, where he helps companies tighten their post-sale revenue strategies. His work f...2025-05-1435 min
The Growth SignalWho Owns Revenue After the Deal? - Roundtable ReplayThis roundtable originally aired live on Thursday, May 8th. Customer Success. Sales. RevOps. Everyone’s in the revenue pool, but no one agrees who’s swimming where.Join us for a real conversation (no slides, no fluff) about the messy overlap of post-sale ownership. What’s working? What’s broken? And where do we go from here?Featured guests: Jeff KushmerekAs the Founder and CEO of Infinite Renewals, I’ve dedicated my career to helping B2B SaaS companies achieve sustainable growth through seamless post-sale op...2025-05-1353 min
The Growth SignalStop Segmenting by Spend: How to Truly Tailor Your CX with Kristen HayerCustomer segmentation isn’t just a spreadsheet exercise—it’s the foundation of your entire customer success strategy. In this episode, Alyssa sits down with Kristen Hayer, CEO of The Success League, to unpack what most companies get wrong about segmentation, how investor pressure is reshaping CS priorities, and why B2B needs to finally catch up to the B2C approach to customer value. From behavior-based segmentation to the untapped potential of AI, Kristen shares the mindset and methods that separate reactive CS from strategic growth engines.Kristen Hayer is the founder and CEO of The Succes...2025-05-0826 min
The Growth SignalGreat CABs Are Conversations, Not Decks with Irene YamIf your Customer Advisory Board feels like a presentation, you’re doing it wrong. Irene Yam joins Alyssa to explain why the most effective CABs ditch the slide deck and prioritize real conversation. Drawing from 20+ years of experience leading executive programs, Irene shares what makes CABs work—from building trust to making room for off-script moments that change the game.Whether you’re mid-market or enterprise, you’ll walk away with a clearer blueprint for turning your CAB into a strategic growth lever—not a checkbox.Irene Yam is the author of How to Build a...2025-05-0122 min
The Growth SignalHigh-Consequence Leadership: How Growth Leaders Can Make Faster, Smarter Decisions with Charles BrowneWhen the pressure’s on, most leaders default to speed—but moving fast without thinking clearly is what gets companies stuck. In this episode of The Growth Signal, Alyssa Nolte talks with Charles Browne, a seasoned executive and leadership coach, about the overlooked cost of rushing to solutions. Drawing from decades in the Navy, nuclear ops, and national labs, Charles shares a framework for slowing down strategically, aligning your values, and empowering your team to make better calls—faster. If you're leading a growth-stage org, this is your playbook for sustainable scale.Guest Bio:Charle...2025-04-2436 min
The Growth SignalThis Is Not a Drill: How CS Burnout Became the Norm (and What to Do About It) with Bob MathersIn this episode of The Growth Signal, we sit down with Bob Mathers—customer success coach, keynote speaker, and host of The Growth Mixtape—to explore the emotional toll of working in high-pressure CS environments. What starts with a conversation about trauma, perspective shifts, and boundary-setting quickly evolves into a deep dive on why CS professionals are hitting peak stress younger than ever, how our work habits are reinforcing the burnout cycle, and what it really takes to reclaim our energy and impact.If you’ve ever found yourself answering Slack messages at 9PM or wondering why your “...2025-04-1725 min
The Growth SignalTrusted Advisors Drive Revenue Too: The Human Side of CS with Sabina PonsIn this episode of The Growth Signal, host Alyssa Nolte welcomes Sabina Pons, CEO & Chief Customer Officer at Growth Molecules, for a real, human conversation on the evolution of customer success—and why being a trusted advisor doesn’t mean avoiding revenue.Sabina shares her unconventional journey from PR to SaaS leadership, the gut-punch of getting laid off during the 2008 recession, and how that moment sparked a career grounded in empathy, adaptability, and operational rigor. From scaling CS orgs to building a million-dollar consultancy, Sabina brings the receipts.You’ll hear:Why “Customer Success is Dead”...2025-04-1024 min
The Growth SignalStop Treading Water: The One Thing That Sets Strategic CSMs Apart with Alex TurkovicIn this episode of The Growth Signal, host Alyssa Nolte is joined by Alex Turkovic—customer success leader, podcast host, and the mind behind the Digital CS Maturity Model—for a hands-on conversation about how CSMs can stop running in circles and start making meaningful progress.They dig into:Why the most strategic CSMs don’t work harder—they work smarterHow templatizing repetitive tasks creates long-term leverageThe compounding power of small systems (and how to start building yours)How to think about AI as augmented intelligence—and why CSMs who treat it that way are pulling aheadWhy i...2025-04-0323 min
The Growth SignalCX Starts With EX: Why Happy Teams Build Better Customer Experiences with JP DumasIn this episode of The Growth Signal, host Alyssa Nolte sits down with Jean Pierre (JP) Dumas, a seasoned sales and CX leader with a track record of turning chaos into best-in-class teams. From his childhood selling seeds door-to-door in LA to leading massive CX transformations across telecom and travel industries, JP shares the pivotal leadership lessons that shaped his philosophy: take care of your people first, and everything else follows.They dive into:The wild experiment that taught JP the true cost of ignoring employee experienceHow one employee writing “Union” on a whiteboard sparked a cult...2025-03-2735 min
The Growth SignalIntroducing The Growth Signal PodcastIntroducing The Growth Signal: The Podcast for Revenue Leaders Who Play to Win. Hosted by Alyssa Nolte and Amber Moore and designed for customer-facing teams, this podcast tackles the challenges of reactive growth strategies and offers proactive solutions. Each episode features insights from top experts who are transforming customer-facing teams into effective revenue generators. Join us as we cut through the noise with practical, tactical advice to help you drive real change and growth in your organization.00:00 Welcome to the Growth Signal Podcast00:05 The Need for a New Playbook00:26 Introducing the Growth Signal A...2025-03-2400 min