Shows
Practice Partners Podcast#42 - Guest Episode Part 1 | Navigating the GPCCMPSend us your enquiry or question directly! In this 2 Part Episode of the Practice Partners Podcast, Ami & Zac chat with Dr Dan Wijeratne about everything MyGPMPtool. We loved having Dr Dan join us on the Podcast to share his knowledge and thoughts!For more information on MyGPMPtool visit www.mygpmptool.com.au or email contact@mygpmptool.com.auWe would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.auFind any resources discussed in this podcast, and all of our other resources at h...2025-07-2927 minPractice Partners Podcast#41 - AppraisalsSend us your enquiry or question directly! In this episode, we dive into the importance of staff appraisals—how to structure them, what to cover, and how they can drive performance, engagement, and growth in your practice.We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.auFind any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/2025-07-2123 minPractice Partners Podcast#40 - Handling Complaints EffectivelySend us your enquiry or question directly! In this episode of our Practice Management Podcast, we dive into practical strategies for managing patient complaints with professionalism, empathy, and clarity. Learn how to turn feedback into opportunities for growth and strengthen trust in your practice.💬 Because every complaint is a chance to improve.We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.auFind any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/2025-07-1431 minPractice Partners Podcast#39 - Improving Access In Your Appointment SystemSend us your enquiry or question directly! Is your appointment book constantly full, yet patients are still struggling to get in? In this episode, we take a deep dive into how to improve access within your appointment system, with flow and easy access to fill up your appointment books!We would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.auFind any resources discussed in this podcast, and all of our other resources at https://www.practicepartners.com.au/resources/2025-07-0722 minPractice Partners Podcast#38 - Outsourced or In House ReceptionSend us your enquiry or question directly! In this Episode of Practice Partners we discuss the impact of Outsourced vs In House Reception, where we explore the pros, cons, and patient care impact of each approach. ✅Pros and cons of in-house vs. outsourced reception models✅Cost analysis and return on investment✅Staff training, consistency, and accountabilityWe would love for you to share your thoughts, questions, and stories to: info@practicepartners.com.auFind any resources discussed in this podcast, and all of our other resources at https...2025-06-3023 minPractice Partners Podcast#37 - Dashboards That Matter – What Practice Managers Should Be Tracking DailySend us your enquiry or question directly! Data overload is real—but are you looking at the numbers that actually drive your practice forward? 📈🖥️In this episode of the Practice Partners Podcast, we dive into practice dashboards and the key metrics every manager should have on their radar—every single day. ✅ What a good practice dashboard looks like ✅ The most important daily data points across finance, operations, and performance ✅ How to use trackers, reports, and KPIs to guide your decisions ✅ Signs of a dashboard that’s too cluttered (or too vague) ✅ How to build...2025-06-2426 minPractice Partners Podcast#36 - Forecast the Future – Why Your Numbers MatterSend us your enquiry or question directly! If you're not looking ahead, you're possibly falling behind. 📊🔮In this episode of the Practice Partners Podcast, we dive into the power of financial forecasting and how it can completely transform the way you manage and grow your clinic. ✅ Why knowing your numbers is critical for decision-making ✅ How documenting a financial forecast increases visibility and control ✅ Tools and templates available at www.practicepartners.com.au ✅ How our team can support your practice in building a custom forecast model ✅ Common financial blind spots—and how forecasting hel...2025-06-1720 minPractice Partners Podcast#35 - From Mate to Manager – Making the ShiftSend us your enquiry or question directly! Stepping into leadership is hard — especially when you’re leading your mates.In this episode of the Practice Partners Podcast, we unpack the tricky transition from peer to leader, including: ✅ Setting healthy boundaries without losing respect ✅ How to communicate with fairness and authority ✅ Dealing with pushback, tension, and “you’ve changed” energy ✅ Building a leadership identity that’s strong, respected, and authenticYou don’t have to be the bad guy — you just have to be the leader.🎧 Listen now and lead with confidence.2025-06-1032 minPractice Partners Podcast#34 - Accreditation – Not Just a Tick-Box ExerciseSend us your enquiry or question directly! Accreditation: We all dread it — but are you actually ready for it? In this episode of the Practice Partners Podcast, we dive into: ✅ How to prepare your clinic for accreditation ✅ The habits that help you maintain standards year-round ✅ Common pitfalls and how to avoid last-minute panic ✅ A look at the proposed changes coming down the pipelineIf your plan is to “get everything done the month before”— this one’s for you.Tune in now to take the stress out of accreditation!2025-06-0325 minPractice Partners PodcastEXTRA - Upcoming Changes to Chronic Condition Management (GP CCM) - Update!Send us your enquiry or question directly! Chronic Care, Changed – What the new framework may mean for your practiceThe way we manage chronic conditions is evolving—and your workflows need to keep up.In this episode of the Practice Partners Podcast, we explore the updated Chronic Disease Management (CDM) framework, including: ✅ Key changes to chronic condition management plans ✅ The push for simplified processes and what that looks like in practice ✅ Concerns around collaboration and continuity of care ✅ The role of new IT systems and updated documentation tools ✅ Why concise, effici...2025-06-0124 minPractice Partners Podcast#32 - Work-Life Balance... If That’s Even a ThingSend us your enquiry or question directly! Work-life balance — everyone wants it, but does it actually exist in healthcare? 💼In this fun but serious episode of the Practice Partners Podcast, we unpack: ✅ Why "balance" might be the wrong word entirely ✅ How to manage boundaries, burnout, and brain space ✅ Strategies to stay grounded, focused, and recharged ✅ The realities of leadership, after-hours emails, and never-ending group chatsIt’s not about switching off — it’s about switching gears.Listen now for real talk (and a few laughs) about keeping it together.We w...2025-05-2725 minPractice Partners Podcast#31 - Reception Roster Myths – Ratios That Actually WorkSend us your enquiry or question directly! How many receptionists do you really need? Spoiler: There’s no magic number. 🔢📋In this episode of the Practice Partners Podcast, we challenge the idea that front desk staffing should be based on fixed ratios. Instead, we explore what actually drives effective rostering, including: ✅ Why reception-to-doctor ratios don't work in isolation ✅ The importance of workflow, patient flow, and task complexity ✅ How automation and IT integration can reduce admin overload ✅ Tips for creating a lean, efficient front desk team that still delivers top-tier service ✅ When...2025-05-2023 minPractice Partners Podcast#30 - Budget Like a Boss - Cut Costs Without Cutting CornersSend us your enquiry or question directly! Running a practice is expensive—but blowing the budget doesn’t have to be the norm. 💸📉In this episode of the Practice Partners Podcast, we’re talking all things budgeting and cost control, including: ✅ How to know your numbers and what they actually mean ✅ Smart strategies to cut costs without impacting care ✅ Why every dollar spent should have purpose and return ✅ How to shift the mindset from “what’s nice” to “what’s necessary” ✅ Red flags in overspending and how to correct them earlyFeel free to call on the te...2025-05-1336 minPractice Partners Podcast#29 - Assigning Medicare Benefits – Why It Matters & How to Get It RightSend us your enquiry or question directly! Assigning Medicare benefits isn’t just paperwork — it’s a legal requirement and a critical step in keeping your billing compliant and your payments flowing 💼In this episode of the Practice Partners Podcast, we break down: ✅ What “assigning benefits” actually means and why it matters ✅ Legal obligations for practices and practitioners ✅ How to properly collect patient consent (DB4 forms and digital alternatives) ✅ Managing the process day-to-day across your reception and clinical teams ✅ Using tools like Tyro Easyclaim to streamline compliance and paymentsWe also unpack recent legi...2025-05-0631 minPractice Partners Podcast#28 - Accountability At The Nurses StationSend us your enquiry or question directly! A smooth clinic starts at the treatment room — but are your nurses truly across the processes that keep everything moving? 🏥In this episode of the Practice Partners Podcast, we dive into the importance of accountability at the nurse’s station, covering: ✅ Ensuring your team owns treatment room processes and procedures ✅ Stock management: no more last-minute shortages or over-spending ✅ Opportunistic billings: capturing every eligible service ✅ Managing recalls, reminders, and results with precision ✅ How to create a culture where nurses lead, own, and deliverWhen the nurses' sta...2025-04-2936 minPractice Partners Podcast#27 - Minisode: HR Wouldnt Approve - But We're Asking AnywaySend us your enquiry or question directly! Let’s be honest — there are questions we all wish we could ask in interviews to avoid hiring drama, gossip, or a walking HR case. In this episode of the Practice Partners Podcast, we’re saying what everyone’s thinking.We cover: ✅ The red flags that never show up on a resume ✅ The brutally honest (and wildly inappropriate) questions we wish we could ask ✅ How to actually get to the truth — without breaking any HR lawsThese questions are unfiltered. They're made for a laugh. And they s...2025-04-2309 minPractice Partners Podcast#26 - Updates to Bulk Billing ChangesSend us your enquiry or question directly! In this episode of the Practice Partners Podcast, we break down the latest updates to Medicare’s bulk billing incentives and explore how these changes could impact your clinic’s operations, finances, and patient care.We cover:Implications to the operation of a private billing practice.The upcoming expansion of bulk billing incentives to all Medicare-eligible patients starting 1 November 2025, as part of the $8 billion Bulk Billing Practice Incentive Program. How these changes aim to reverse the decline in bulk billing rates and improve access to care...2025-04-2224 minPractice Partners Podcast#25 - All Things Promotions... What does it take?Send us your enquiry or question directly! Everyone wants to move up — but how do you actually earn a promotion? Hint: It’s not just about chasing dollars... 💡📈In this episode of the Practice Partners Podcast, we break down: ✅ The sponge mentality — why absorbing knowledge sets you apart ✅ How to show eagerness for growth and dedication ✅ The difference between adding value vs expecting a raise and how that may be received! ✅ Why opportunity follows those who invest in themselvesIf you’re serious about career growth, this is the mindset shift you need...2025-04-0825 minPractice Partners Podcast#24 - Cracking the Code on GP RecruitmentSend us your enquiry or question directly! Struggling to recruit and retain GPs? You’re not alone. With increasing demand and a somewhat shrinking workforce, finding the right doctor for your practice is so important - do they align to your business's values.In this episode of the Practice Partners Podcast, we break down: ✅ The biggest challenges in GP recruitment today - more to come on that topic soon! ✅ What GPs are actually looking for in a practice? And what is the practice actually looking for in a GP? ✅ How to attract a...2025-04-0130 minPractice Partners Podcast#23 - Back to Basics - Cutting Through the ChaosSend us your enquiry or question directly! Feeling overwhelmed in the fast-paced world of healthcare? Sometimes, the best way forward is to go back to basics.In this episode of the Practice Partners Podcast, we share our simple but powerful approach to: ✅ Calming the chaos in a dynamic practice environment ✅ Stripping things back to what truly matters at the time ✅ Creating clarity and focus in daily operations ✅ Avoiding burnout by removing unnecessary complexityIf things feel out of control, this episode is your reset button. Set a new standard!🎧 Liste...2025-03-2423 minPractice Partners Podcast#22 - Lofty Ideas into Action and ImplementationSend us your enquiry or question directly! We’ve all seen it — owners return from a conference (or holidays..) buzzing with ideas, but when it’s time to implement? Crickets. 🤷♂️In this episode of the Practice Partners Podcast, we tackle: ✅ Turning big ideas into clear, actionable steps ✅ Avoiding overwhelm and execution paralysis ✅ Filtering the noise — what’s actually worth implementing? ✅ Creating a plan that gets buy-in from your teamGreat ideas are useless without execution. Let’s break the barriers and start making real change.🎧 Tune in now!We would love for you to...2025-03-1730 minPractice Partners Podcast#21 - Proposed Medicare Changes DiscussionSend us your enquiry or question directly! Medicare is proposing changes changing — so what does that mean for patient consultations and billing, GP retention, and the rising costs of running a practice?In this episode of the Practice Partners Podcast, we break down: ✅ The latest proposed Medicare changes and what they really mean ✅ Bulk billing data and national averages – where does your practice stand? ✅ The challenges of GP attraction & retention in today’s landscape ✅ Rising operational costs and how practices can adapt and stay sustainableWith possibly big shifts ahead, now’s the t...2025-03-1236 minPractice Partners Podcast#20 - Celebrating 1000 DownloadsSend us your enquiry or question directly! 🚀 We Hit 1000 Downloads! Our podcast just hit 1,000 downloads, and we’re celebrating in a big way! To say thank you, we’re giving away 2 hours of complimentary consulting to one lucky practice. Want to win? Head to our Resources page and submit your entry. In 100 words or less, tell us why we should choose your practice—bonus points for a funny story! Don’t miss out! Enter now at Practice Partners Resources and tune in to hear the winner announced. We would love for you to...2025-03-1110 minPractice Partners Podcast#19 - Bulk Billing to Mixed Billing - Implementation PhaseSend us your enquiry or question directly! Thinking about transitioning your practice from bulk billing to mixed billing? You're not alone—many clinics are making the change, but how do you do it effectively? 💰🏥In this episode of the Practice Partners Podcast, we cover: ✅ Steps to implement a mixed billing model without losing patients ✅ What to expect from patients and how to communicate the shift ✅ Common challenges and how to navigate them smoothly ✅ Insights from the CleanBill Blue Report for Healthcare ServicesIf you’re considering mixed billing, this episode is packed with...2025-03-0335 minPractice Partners Podcast#18 - Doctors Orientation Done RightSend us your enquiry or question directly! Bringing a new doctor into your practice is more than just handing them a contract and showing them their room — it’s about setting them up for success from day one. ✨In this episode of the Practice Partners Podcast, we break down: ✅ The essential steps in a smooth doctor orientation ✅ How to create a structured onboarding process that works ✅ Setting clear expectations and integrating new doctors into the team ✅ Avoiding common pitfalls that lead to confusion, frustration, or slow startsA strong orientation proces...2025-02-2621 minPractice Partners Podcast#17 - Maximising Outcomes: Practice NursesSend us your enquiry or question directly! Nurses are the backbone of any clinic, but are they being utilised to their full potential? 🏥💉In this episode of the Practice Partners Podcast, we dive into how to structure the role of practice nurses to ensure optimum efficiency and better patient outcomes. ✅ Defining clear roles and responsibilities for nurses ✅ Balancing clinical work, admin tasks, and patient care ✅ How to streamline workflows and reduce bottlenecks ✅ Ensuring nurses feel supported, valued, and productiveA well-structured nursing team = a smoother-running practice. Tune in now to lear...2025-02-1935 minPractice Partners Podcast#16 - Results and RecallsSend us your enquiry or question directly! Test results – they’re a core part of healthcare, but how should they be managed? 📊In this episode of the Practice Partners Podcast, we dive into the results process from all angles, ensuring efficient and effective action for all results at your practice! ✅ How doctors handle incoming results and prioritise follow-ups ✅ What patients expect and how to manage their concerns ✅ The best systems for efficient, safe, and compliant result management ✅ Avoiding common pitfalls that lead to delays or miscommunicationWhether you're a GP, practice manag...2025-02-1729 minPractice Partners Podcast#15 - Mastering Third Party AccountsSend us your enquiry or question directly! Managing third-party accounts, insurance consults, report requests, and outgoing invoices can feel like a never-ending admin headache. But what if you could streamline the process and get paid more efficiently? 💰In this episode of the Practice Partners Podcast, we break down: ✅ How to efficiently manage third-party accounts ✅ Navigating insurance companies & report requests ✅ Best practices for invoicing & ensuring timely payments ✅ Avoiding common pitfalls that slow down cash flowIf dealing with external payers is holding up your practice, this episode is packed with practical tips...2025-02-1331 minPractice Partners Podcast#14 - Breaking The 'Busy' MindsetSend us your enquiry or question directly! We’ve all heard it before — “Receptionists are the busiest people in the clinic!”But is that really true? (Spoiler: Maybe not. 😉)In this episode of the Practice Partners Podcast, we break down the psychological impact of the word ‘busy’ and how it can create panic, stress, and a loss of control in the workplace.The ‘busy’ myth – is it fact or fiction?How labeling yourself as ‘busy’ affects mindset and productivityThe power of language in shaping workplace culture and efficiencyPractical strategies to replace ‘busy’ with focus and controlIf y...2025-02-0930 minPractice Partners Podcast#13 - Point Of Difference: “The why choose us factor”Send us your enquiry or question directly! Welcome to episode 13!In a crowded healthcare industry, why should patients choose your practice? 🤔In this episode, we break down the "Point of Difference" — what makes your business unique and how to effectively communicate your "Why Choose Us" factor.✅ Identifying your competitive edge✅ Standing out in a saturated market✅ Building a brand that attracts and retains patientsIf you’re not clear on what makes your practice special, your patients won’t be either. Tune in now and define your dif...2025-02-0628 minPractice Partners Podcast#12 - Know Your Business: Why Owners Need to Understand It AllSend us your enquiry or question directly! ❓ “Do I really need to know everything about my practice if I have a manager?”We get asked this all the time at Practice Partners, and the answer is YES! 🚀In Episode 12, we dive into why owners must have a deep understanding of their business operations—even with a practice manager or operations team in place.✅ Why knowledge equals contingency and growth✅ The risks of being too hands-off✅ How informed owners make better decisionsDon’t fall into the trap of thinkin...2025-02-0327 minPractice Partners Podcast#11 - The Grant Game: Maximising Funding OpportunitiesSend us your enquiry or question directly! On this episode of the Practice Partners Podcast, we are discussing all things grants and funding! Running a general practice is more than just patient care — it’s a business, and securing the right funding can make all the difference. In this episode, Zac and Ami dive into the world of grants and financial incentives available for general practices. We break down the different types of funding, who may be eligible, and how to successfully apply. Plus, we share insider tips to maximise your clinic’s financial sustainability while s...2025-01-2922 minPractice Partners Podcast#10 - Two Views, One VisionSend us your enquiry or question directly! In this milestone episode - out 10th episode of the Practice Partners Podcast, we tackle one of the most complex aspects of running a healthcare practice: the dynamic relationship between owners and managers. With their unique and differing perspectives, priorities, and leadership styles, disagreements are inevitable—but so is the opportunity for growth.Join us as we explore our unique relationship as owner and manager, resolving conflicts, and turning differences into strengths. Whether you're an owner, a manager, or part of the team navigating these dynamics, this episode is...2025-01-2834 minPractice Partners Podcast#9 - The Director's Chair: Insights and Learnings with Ami AssigalSend us your enquiry or question directly! In this lively episode of the Practice Partners Podcast, Zac flips the script and puts our Director, Ami Assigal, in the hot seat! 🔥Get ready for a fun and insightful conversation covering:✅ All things general practice and healthcare ✅ Ami’s take on leadership and building a thriving team ✅ Tips on personal development and staying ahead in the industry ✅ Plenty of laughs and behind-the-scenes storiesWhether you're here for practical advice or just a goo...2025-01-2322 minPractice Partners Podcast#8 - Promote Your Practice: Tips, Tricks, and ComplianceSend us your enquiry or question directly! In this episode of the Practice Partners Podcast, we dive into the world of marketing and promotion for healthcare businesses.Discover how to:✅ Promote your practice while staying compliant with AHPRA and RACGP guidelines✅ Use cost-effective marketing strategies that actually work✅ Implement practical tips and tricks to boost your visibility and grow your patient baseWhether you’re new to marketing or looking to refine your approach, this episode...2025-01-2134 minPractice Partners Podcast#7 - Mastering PDSA: The Key to Quality ImprovementSend us your enquiry or question directly! In this episode of the Practice Partners Podcast, we’re diving into the essentials of quality improvement and how to make it manageable for your practice.We cover:✅ The importance of PDSA documents and how to use them effectively✅ Building a clear improvement structure for sustainable growth✅ Strategies for involving your team in the process✅ How to tackle quality improvement in bite-sized, actionable piecesWhether you’re looking t...2025-01-1712 minPractice Partners Podcast#6 - Facility Fees Unpacked: Profits, Stock, and EfficiencySend us your enquiry or question directly! In this episode, we’re breaking down facility fees and how they can transform the management of stock and finances in your treatment room! From wound dressings to iron infusions, discover how to appropriately remunerate the practice for all the services you provide. We also provide a number of great tips, tricks, and resources throughout the episode – so listen closely.Plus, we dive into stocktake processes and why it’s vital for nurses to take ownership of this space. Empower your t...2025-01-1431 minPractice Partners Podcast#5 - Recruitment Unpacked - Finding the Right FitSend us your enquiry or question directly! In this episode of the Practice Partners Podcast, Ami and Zac tackle the crucial process of recruitment and share their tried-and-true methods for finding the right team members. From exploring cost-effective advertising platforms to understanding when to use agencies, they break down the recruitment process step by step.They discuss the essential documents to review, the key components of strong applications, and tips for pre-interview screening. Learn how to craft a compelling job advert by clearly defining roles and responsibilities, navigate the legalities of recruitment, and handle challenging...2025-01-0531 minPractice Partners PodcastTrailer - Practice Partners PodcastSend us your enquiry or question directly! Meet Ami and Zac, the dynamic duo behind the Practice Partners Podcast! Ami and Zac bring their unique perspectives, humour, and expertise to the world of healthcare business management.In this trailer, get to know the voices behind the mic as they share their journey of running Innovate Health, their insights as consultants with Practice Partners, and their passion for helping practice owners and managers navigate the challenges of healthcare operations.Expect a mix of funny stories, practical tips, and candid conversations about what it really t...2025-01-0502 minPractice Partners Podcast#3 - HR HiccupsSend us your enquiry or question directly! In this episode of the Practice Partners Podcast, Ami and Zac tackle the often-dreaded but crucial topic of Human Resources. From contracts to awards, documentation, and staff leave, they break down the essentials of HR in a way that’s clear, practical, and easy to understand.Learn how to navigate the complexities of HR, including laws and regulations, managing leave entitlements, and ensuring everyone is on the same page with agreements and contracts. Plus, they share tips and tricks for handling performance management conversations and managing conflict with co...2025-01-0531 minPractice Partners Podcast#4 - Proactive Health in ActionSend us your enquiry or question directly! In this episode of the Practice Partners Podcast, Ami and Zac dive into the transformative power of comprehensive care and its ability to deliver better health outcomes for patients. They explore KPIs, resources, and strategies to guide doctors and practitioners in shifting from reactive to proactive healthcare services.Learn how to educate patients about their eligibility for care plans, create awareness around proactive healthcare, and foster collaboration within the team. Ami and Zac share practical tips on building workflows that bring nurses and doctors together seamlessly, emphasising the...2025-01-0529 minPractice Partners Podcast#1 - Leadership UnlockedSend us your enquiry or question directly! In the debut episode of the Practice Partners Podcast, Ami and Zac dive into the essential topic of leadership in the healthcare setting. They explore what it means to mentor staff, navigate the journey of becoming an effective leader, and foster high-performing teams.Drawing on the Tuckman’s Model of group development (Forming, Storming, Norming, and Performing), they discuss how to build cohesive teams, tackle conflict with confidence, and lead with clarity and purpose. Along the way, Ami and Zac share personal experiences and lessons learned from their ca...2025-01-0525 minPractice Partners Podcast#2 - Lights, Camera, Induction!Send us your enquiry or question directly! In this episode of the Practice Partners Podcast, Ami and Zac shine a spotlight on the induction process. From crafting effective checklists and resources to keeping inductions smooth and streamlined, they share practical tips and tricks for setting new team members up for success.Discover how to document processes for future reference, avoid clunky or purely verbal methods, and create a seamless induction experience that works for both staff and management. Tune in to learn how to make your induction process a blockbuster hit! 🎬🎧We would love f...2025-01-0534 min