Shows
The Amplitude of TechCybersecurity Fatigue, AI Threats, and What Enterprises Must Do Next: Insights from Sanjay DeoWelcome back to The Amplitude of Tech podcast, produced by Amplix, where we bring together technology thought leaders and enterprise executives to explore the forces reshaping customer and employee experience.In this episode, Shawn Cordner sits down with Sanjay Deo, founder of 24By7Security and now part of Amplix, to unpack the rapidly evolving cybersecurity landscape in 2025 — and why every digital transformation initiative must now include embedded security from day one.Sanjay discusses the rise of AI-enabled cybercrime, the explosion of ransomware attacks, and why enterprises are becoming increasingly fatigued, desensitized, and vulnerable to sophisticated th...
2025-11-251h 16The Amplitude of TechAI, CX, and the Next Era of Contact Centers: Insights from Five9’s Steve BloodWelcome to The Amplitude of Tech podcast, produced by Amplix, where we explore the technologies, trends, and strategies shaping the future of customer experience.In this episode, Shawn Cordner sits down with Steve Blood, VP of Market Intelligence & Evangelism at Five9 and former longtime Gartner analyst, for a wide-ranging conversation on the evolving world of CX. Steve shares insights from 35 years in the industry, covering everything from the rise of “CX” as a board-level priority to how AI will redefine the future of contact centers.Together, Shawn and Steve discuss:Why the term “call center...
2025-11-131h 09The Amplitude of TechBalancing People, Process & AI: The Future of BPO with Andrew GriffithsWelcome to The Amplitude of Tech podcast, produced by Amplix, where we bring together technology thought leaders and enterprise executives to explore the forces reshaping customer experience.In this episode, Shawn Cordner sits down with Andrew Griffiths, EVP of CX & BPO Advisory at Outsource Consultants, to discuss the evolving role of business process outsourcing (BPO) in a world where AI, labor dynamics, and customer expectations are rapidly changing. Andrew explains the differences between outsourcing and offshoring, the key factors driving CX labor strategies, and how organizations can align people and technology to deliver growth—not just cost sa...
2025-10-281h 03The Amplitude of TechSecuring the Modern Enterprise: Cybersecurity, AI & the Human Factor with Adam WinstonWelcome to The Amplitude of Tech podcast, produced by Amplix, where we bring together technology leaders and innovators to explore the trends transforming IT and customer experience.In this episode, Shawn Cordner speaks with Adam Winston, Field CTO at WatchGuard Technologies, about the evolving cybersecurity landscape. Adam shares practical insights on building a security-first culture, the risks of social engineering, and how organizations can adapt to AI-driven threats.The conversation explores:Why human behavior remains the biggest security vulnerabilityHow AI is changing both sides of the cyber battlefieldThe growing need for continuous security training...
2025-10-131h 13The Amplitude of TechFrom Data to Outcomes: AI, Culture, and the Business Value Shift with RapidScale’s Robby GulriWelcome to The Amplitude of Tech podcast, produced by Amplix, a leading technology advisory firm, where we bring together the voices of technology thought leaders, subject matter experts, and enterprise IT decision-makers to discuss today’s transformative technologies and how they can create opportunities for increased success. In this episode, Robby Gulri, Channel CTO at RapidScale, joins Shawn Cordner to explore how enterprises can unlock the promise of AI by first building the right data strategy and culture.Drawing on decades of experience bridging both CMO and CTO roles, Robby explains why AI projects succeed or fail, wh...
2025-09-291h 02
Channel Security SecretsBeyond Transactional Selling - Dan Gill - Channel Security Secrets - Episode #7With over 30 years of experience driving growth and innovation in the technology channel, Dan Gill has seen it all, and he’s sharing his playbook for success. In this episode of Channel Security Secrets, I sit down with Dan, CEO at Amplix, to explore his four pillars of growth and how they’re transforming the way trusted advisors succeed.From customer-centric strategies to investing in team expertise, Dan provides practical insights into tackling today’s biggest cybersecurity challenges while embracing AI to improve efficiency and customer experience. Whether you’re a seasoned advisor or just getting started, this epi...
2025-09-1151 minThe Amplitude of TechTurning Conversations into Growth: AI & Voice Intelligence with RingCentral’s Amir HameedWelcome to The Amplitude of Tech podcast, produced by Amplix, a leading technology advisory firm, where we bring together the voices of technology thought leaders, subject matter experts, and enterprise IT decision-makers to discuss today’s transformative technologies and how they can create opportunities for increased success. In this episode, Amir Hameed—SVP of Global Technical Solutions & Innovation at RingCentral—demystifies AI-driven conversation intelligence and its power to shrink churn, grow revenue, and safeguard compliance.Drawing from global engagements across finance, healthcare, and hospitality, Amir explains how analyzing 100 % of voice, chat, and social interactions surfaces hidden friction points...
2025-09-101h 09The Amplitude of TechMeasuring the ROI of Voice AI: Key KPIs for Success with PolyAI's Steven FineWelcome to The Amplitude of Tech Podcast, hosted by Shawn Cordner, CMO at Amplix. This episode features Steven Fine, Senior Value Consultant at Poly.AI, who shares his expertise on measuring the ROI of voice AI and how organizations can identify the metrics that truly matter.Steven draws on his global experience across industries like healthcare, financial services, and hospitality to explore the strategic value of voice automation. The conversation dives into the most impactful KPIs—from automation rates and agent attrition to first call resolution and CSAT—and emphasizes how to balance efficiency with experience.Th...
2025-09-101h 16The Amplitude of TechBalancing Innovation and Regulation: The Future of AI in Business with Scott WeinerWelcome to The Amplitude of Tech Podcast, hosted by Shawn Corder, CMO at Amplix. This episode features Scott Weiner, a seasoned leader in the technology industry, who shares his insights on the rapidly evolving world of artificial intelligence and its implications for businesses and regulations.Scott draws on his extensive experience to discuss the evolution of AI and the critical need to educate Congress and policymakers about emerging technologies. The conversation explores the current regulatory landscape and the delicate balance between fostering innovation and ensuring safety. Scott also addresses the challenges of navigating various state laws and...
2025-09-1049 min
The Inflow Experience PodcastSafeguarding Your Contact Center with Dan Frasco of AmplixIn this episode of the Inflow Experience Podcast, we’re joined by Dan Frasco, VP of Solutions Engineering, Security & Infrastructure at Amplix. Join us as we discuss safeguarding your contact center against evolving threats and explore vital strategies for contact center security and compliance. With a focus on practical insights, Austin and Dan discuss the importance of understanding compliance requirements, implementing effective policies, and empowering employees as the frontline of defense. From combating phishing attacks to navigating the complexities of compliance, this episode offers actionable advice to protect your organization and customers. Tune in for expert guidance on fortifying yo...
2024-04-0921 min
The Think Factory PodcastMark Sherbertes, Director of Enterprise Sales at AmplixJoin us for Part 2 of our dive into cyber security and insurance with Amplix's Mark Sherbertes. Discover insights that will help you rest easy at night. In this episode the podcast, Mark Sherbertes shares how Amplix is your strategic partner for the entire cybersecurity lifecycle. Tune in for actionable insights that business owners need. Mark Sherbertes discusses the future of cybersecurity posture and what keeps business owners up at night. Stay informed and reach out for a one-on-one conversation with our guest.Disclaimer
2023-10-2427 min