Shows
The Amplitude of TechFrom Pilot to Performance: Lessons from Enterprise AI in 2025 and What to Expect in 2026After a year of pilots and proofs-of-concept, many enterprises are now asking harder questions about outcomes, ROI, and long-term strategy. In this episode, Scott Weiner of NeuEon revisits his 2025 AI predictions and evaluates what played out as expected, what lagged behind, and where adoption accelerated faster than anticipated.The conversation shifts from experimentation to execution, covering workforce readiness, industry-specific models, infrastructure economics, and how rising costs and regulatory uncertainty may shape AI investment decisions in 2026. Enterprise leaders will gain a practical perspective on how to prioritize AI initiatives that deliver measurable business value while managing operational and...
2026-02-0352 minThe Amplitude of TechScaling AI in the Enterprise: Lessons, Risks, and RealitiesAs enterprise interest in AI accelerates, many organizations are discovering that success depends far less on models and far more on the systems that surround them. In this episode, Scott Weiner joins the conversation to unpack what actually changed in enterprise AI over the past year, including the rise of agent-based systems, the growing importance of infrastructure and data readiness, and why governance and risk management are now business-critical concerns, not just IT issues.The discussion explores why AI often amplifies existing organizational strengths and weaknesses, how misplaced trust in automation can introduce new risks, and what...
2026-01-2245 minThe Amplitude of TechHuman-Centered AI in Healthcare: Balancing Innovation, Security, and Patient OutcomesIn this episode of The Amplitude of Tech, host Shawn Cordner sits down with Patrick Chilcott, Chief Financial Officer of Riverside Community Care, for a candid conversation on the realities facing behavioral healthcare organizations today.Patrick shares an insider’s perspective on razor-thin margins, shifting reimbursement models, rising cybersecurity risks, and how technology leaders can respond without losing sight of what matters most: patient outcomes and human-centered care. The discussion spans AI-driven clinical documentation, telehealth, cybersecurity resilience, vendor negotiation strategies, and why nonprofit healthcare organizations must increasingly think like for-profit businesses to survive.This episode of...
2026-01-071h 08The Amplitude of TechBeyond the AI Hype: Brand, Data, and the Future of Human-Centered TechnologyAI is reshaping marketing, customer experience, and enterprise technology faster than most organizations can keep up, but speed alone doesn’t guarantee better outcomes.In this episode, Shawn Cordner sits down with Jared Ruth, Founder of RipCurrent Agency, to explore where AI creates real value and where it can quietly undermine trust, brand, and human connection if deployed without intention. Drawing on decades of experience across enterprise service providers, marketing leadership, and emerging AI use cases, Jared shares a grounded perspective on how organizations should think about personalization, automation, and the evolving role of humans in an AI...
2025-12-171h 11The Amplitude of TechCybersecurity Fatigue, AI Threats, and What Enterprises Must Do Next: Insights from Sanjay DeoWelcome back to The Amplitude of Tech podcast, produced by Amplix, where we bring together technology thought leaders and enterprise executives to explore the forces reshaping customer and employee experience.In this episode, Shawn Cordner sits down with Sanjay Deo, founder of 24By7Security and now part of Amplix, to unpack the rapidly evolving cybersecurity landscape in 2025 — and why every digital transformation initiative must now include embedded security from day one.Sanjay discusses the rise of AI-enabled cybercrime, the explosion of ransomware attacks, and why enterprises are becoming increasingly fatigued, desensitized, and vulnerable to sophisticated th...
2025-11-251h 16The Amplitude of TechAI, CX, and the Next Era of Contact Centers: Insights from Five9’s Steve BloodWelcome to The Amplitude of Tech podcast, produced by Amplix, where we explore the technologies, trends, and strategies shaping the future of customer experience.In this episode, Shawn Cordner sits down with Steve Blood, VP of Market Intelligence & Evangelism at Five9 and former longtime Gartner analyst, for a wide-ranging conversation on the evolving world of CX. Steve shares insights from 35 years in the industry, covering everything from the rise of “CX” as a board-level priority to how AI will redefine the future of contact centers.Together, Shawn and Steve discuss:Why the term “call center...
2025-11-131h 09The Amplitude of TechBalancing People, Process & AI: The Future of BPO with Andrew GriffithsWelcome to The Amplitude of Tech podcast, produced by Amplix, where we bring together technology thought leaders and enterprise executives to explore the forces reshaping customer experience.In this episode, Shawn Cordner sits down with Andrew Griffiths, EVP of CX & BPO Advisory at Outsource Consultants, to discuss the evolving role of business process outsourcing (BPO) in a world where AI, labor dynamics, and customer expectations are rapidly changing. Andrew explains the differences between outsourcing and offshoring, the key factors driving CX labor strategies, and how organizations can align people and technology to deliver growth—not just cost sa...
2025-10-281h 03The Amplitude of TechSecuring the Modern Enterprise: Cybersecurity, AI & the Human Factor with Adam WinstonWelcome to The Amplitude of Tech podcast, produced by Amplix, where we bring together technology leaders and innovators to explore the trends transforming IT and customer experience.In this episode, Shawn Cordner speaks with Adam Winston, Field CTO at WatchGuard Technologies, about the evolving cybersecurity landscape. Adam shares practical insights on building a security-first culture, the risks of social engineering, and how organizations can adapt to AI-driven threats.The conversation explores:Why human behavior remains the biggest security vulnerabilityHow AI is changing both sides of the cyber battlefieldThe growing need for continuous security training...
2025-10-131h 13The Amplitude of TechFrom Data to Outcomes: AI, Culture, and the Business Value Shift with RapidScale’s Robby GulriWelcome to The Amplitude of Tech podcast, produced by Amplix, a leading technology advisory firm, where we bring together the voices of technology thought leaders, subject matter experts, and enterprise IT decision-makers to discuss today’s transformative technologies and how they can create opportunities for increased success. In this episode, Robby Gulri, Channel CTO at RapidScale, joins Shawn Cordner to explore how enterprises can unlock the promise of AI by first building the right data strategy and culture.Drawing on decades of experience bridging both CMO and CTO roles, Robby explains why AI projects succeed or fail, wh...
2025-09-291h 02
Channel Security SecretsBeyond Transactional Selling - Dan Gill - Channel Security Secrets - Episode #7With over 30 years of experience driving growth and innovation in the technology channel, Dan Gill has seen it all, and he’s sharing his playbook for success. In this episode of Channel Security Secrets, I sit down with Dan, CEO at Amplix, to explore his four pillars of growth and how they’re transforming the way trusted advisors succeed.From customer-centric strategies to investing in team expertise, Dan provides practical insights into tackling today’s biggest cybersecurity challenges while embracing AI to improve efficiency and customer experience. Whether you’re a seasoned advisor or just getting started, this epi...
2025-09-1151 minThe Amplitude of TechTurning Conversations into Growth: AI & Voice Intelligence with RingCentral’s Amir HameedWelcome to The Amplitude of Tech podcast, produced by Amplix, a leading technology advisory firm, where we bring together the voices of technology thought leaders, subject matter experts, and enterprise IT decision-makers to discuss today’s transformative technologies and how they can create opportunities for increased success. In this episode, Amir Hameed—SVP of Global Technical Solutions & Innovation at RingCentral—demystifies AI-driven conversation intelligence and its power to shrink churn, grow revenue, and safeguard compliance.Drawing from global engagements across finance, healthcare, and hospitality, Amir explains how analyzing 100 % of voice, chat, and social interactions surfaces hidden friction points...
2025-09-101h 09The Amplitude of TechMeasuring the ROI of Voice AI: Key KPIs for Success with PolyAI's Steven FineWelcome to The Amplitude of Tech Podcast, hosted by Shawn Cordner, CMO at Amplix. This episode features Steven Fine, Senior Value Consultant at Poly.AI, who shares his expertise on measuring the ROI of voice AI and how organizations can identify the metrics that truly matter.Steven draws on his global experience across industries like healthcare, financial services, and hospitality to explore the strategic value of voice automation. The conversation dives into the most impactful KPIs—from automation rates and agent attrition to first call resolution and CSAT—and emphasizes how to balance efficiency with experience.Th...
2025-09-101h 16The Amplitude of TechBalancing Innovation and Regulation: The Future of AI in Business with Scott WeinerWelcome to The Amplitude of Tech Podcast, hosted by Shawn Corder, CMO at Amplix. This episode features Scott Weiner, a seasoned leader in the technology industry, who shares his insights on the rapidly evolving world of artificial intelligence and its implications for businesses and regulations.Scott draws on his extensive experience to discuss the evolution of AI and the critical need to educate Congress and policymakers about emerging technologies. The conversation explores the current regulatory landscape and the delicate balance between fostering innovation and ensuring safety. Scott also addresses the challenges of navigating various state laws and...
2025-09-1049 min
The Think Factory PodcastMark Sherbertes, Director of Enterprise Sales at AmplixJoin us for Part 2 of our dive into cyber security and insurance with Amplix's Mark Sherbertes. Discover insights that will help you rest easy at night. In this episode the podcast, Mark Sherbertes shares how Amplix is your strategic partner for the entire cybersecurity lifecycle. Tune in for actionable insights that business owners need. Mark Sherbertes discusses the future of cybersecurity posture and what keeps business owners up at night. Stay informed and reach out for a one-on-one conversation with our guest.Disclaimer
2023-10-2427 min
Smart Business Dealmakers: The Middle-Market M&A PodcastJoe DeStefano, CEO of AmplixMassachusetts-based technology advisory firms ROI Communications, Blue Front Technology Group and allConnex joined forces in late 2022 to form Amplix. CEO Joe DeStefano says the three long-time, mutually respectful competitors had a familiarity with each other that made the merger a smooth process. When it took less than two hours to put together a proforma balance sheet, they knew they had a great organization.
2023-07-0613 min
Smart Business Dealmakers: The Middle-Market M&A PodcastDan Passacantilli, Chief Strategy Officer of AmplixMassachusetts-based technology advisory firms ROI Communications, Blue Front Technology Group and allConnex joined forces in late 2022 under one banner as Amplix. The three agencies — long-time, mutually respectful competitors — agreed to the merger backed by Gemspring Capital Management in part because they didn’t want someone else telling them how to run their business. The deal has worked for all three, and now a fourth major player, NET7, has joined the team in.
2023-02-1714 min