Shows
Vet Candy – Veterinary Lifestyle, News & Learning21 Questions with Amy Newfield🎙️ 21 Questions with Vet Candy: Special Guest Amy Newfield, CVT, VTS (ECC)
In this exciting episode of 21 Questions with Vet Candy, we welcome the one and only Amy Newfield, CVT, VTS (ECC)—a powerhouse in the veterinary technician world! Known for her expertise in emergency and critical care, Amy has dedicated her career to educating, inspiring, and empowering vet techs everywhere.
Get ready as we put Amy in the hot seat with 21 fun, unexpected, and thought-provoking questions! From wild ER cases to her top tips for thriving in the veterinary field, Amy shares her experiences, insights, and a f...2025-03-1937 min
Vet Life ReimaginedOops, I Became a Manager: Learning Leadership with Amy NewfieldSend us a textVet Life Reimagined podcast guest, Amy Newfield, MS, CVT, VTS (ECC) shares her journey from a passionate animal-loving child to a leading veterinary technician. Amy's relentless curiosity and determination propelled her through various roles, from general practice to emergency medicine and even teaching. She’ll share struggles and triumphs, including her candid insights on career obstacles for veterinary technicians, the importance of effective leadership, and the significance of continuous education. We discuss valuable lessons on navigating the veterinary profession and find motivation to pursue your own career aspirations, whether you're new to vet me...2025-03-0355 min
The Veterinary Rehabilitation PodcastDealing with Demanding Clients with with Amy NewfieldAmy Newfield joins us to discuss how to deal with demanding clients. She shares the reasons clients can be demanding, how we contribute to the problem, and most importantly what we can do in situations where clients become highly upset or demanding. Learn more about Amy Newfield: https://www.vetteamtraining.com/ Download 20 Free Ways to Market Your Vet Rehab Practice: https://onlinepethealth.com/freeways/ Bookmark the Vet Rehab Summit 2025: https://vetrehabsummit.com/ Learn more about CuraCore: https://curacore.org/vet/ To learn about Onlinepethealth, watch a free webinar, or join any of our...2024-09-1732 min
The Veterinary Rehabilitation PodcastHow to Manage Conflict as a Rehab Therapist with Amy NewfieldConflict is an unavoidable part of life, and can have serious repercussions to a working environment or client relationships. Amy Newfield joins us to share advice on conflict resolution and how we can better equip ourselves to manage disagreements and challenges through open, honest, and kind conversation. Learn more about Amy Newfield: https://www.vetteamtraining.com/amy-newfield Learn more about The Vet Rehab Summit: https://vetrehabsummit.com/ Learn more about CuraCore: https://curacore.org/vet/ To learn about Onlinepethealth, watch a free webinar, or join any of our Facebook groups, click here: https://onlinepethealth.com/podc2024-07-0235 min
Veterinary Team TrainingDelegation is Not Just for the DelegatorDelegation is not just about freeing up more time for yourself. It's about growing others! Stop being afraid to delegate. You're not only holding yourself back, but you are stifling others as well!
2024-06-1133 minVeterinary Team TrainingStop Docking & CroppingThe amputation of tails and ears are still fairly common in the United States. In most every other country in the world these practices do not occur or have been banned. What is docking and cropping and why is it still being done with such regularity here in the United States? Are there any benefits? How often do injuries of tails and ears actually occur?
Don't judge the title alone. Instead, listen to the podcast in which I spent months pulling together data and studies to educate individuals on this topic.
2024-05-1350 minVeterinary Team TrainingVeterinary Medicine Costs a Lot and Here's WhyYes, veterinary medicine costs a lot of money if you want the best care for your pets. However, compared to human healthcare it's a fraction of the cost. If you own a pet you must listen to this podcast as you will gain insight and an understanding into the cost of veterinary medicine and how you can help you and your pet. If you work in vet medicine this podcast is also for you to help change the narrative that is hurting the profession.
2024-04-3046 minVeterinary Team TrainingAre You Setting the Bar Too Low?How is the bar set in your hospital? Are you setting expectations too low where your superstar performers are sliding down to meet the low expectations? Is the level of expectations the same for all team members? Too often leaders start to move the bar of expectations lower to meet the poor performance of those on the team. When low expectations are set for some team members, this will eventually cause all team members to come down to the low bar.
2024-04-1729 minVeterinary Team TrainingTerminating With EmpathyHow you decide to let someone go is a direct reflection of what type of leader you are. Do you terminate someone on their wedding day or the day before a much-sought after vacation OR do you terminate with empathy? Join me on this podcast as I recount way too many terminations without empathy and how you can let someone go with respect and kindness.
2024-03-2841 minVeterinary Team TrainingYou Have a Title But You're Not Allowed to do the JobMy YouTube vlog on this subject resonated with a lot of people...like a lot...more than I would have expected. It's individuals like the veterinary technicians who graduate with a degree and are told they can't perform the skills they are legally allowed to do OR the regional director who is micromanaged and who are not permitted to develop out new programs that would help the hospitals. Turns out, it's a plague in veterinary medicine and it results in people quitting and sometimes quitting the profession. While this podcast doesn't have all the answers, it offers a more...2024-03-1336 minVeterinary Team TrainingS#&! You Shouldn't Have to Put Up With: People Roadblocking Your SuccessI dislike when someone intentionally or unintentionally puts up barriers in front of others which results in them being blocked from their success. We don't talk enough about people being the roadblock to success. This podcast dives into the types of road-blocking people and shares some ideas of how to kick those roadblocks out of the way.
2024-02-2339 minVeterinary Team TrainingWhat Do Veterinary Professionals Really Want?Short staffed? Concerned everyone is leaving the profession? Who isn't?! In this podcast I talk about the key things that ALL veterinary professionals really want in their job. And no, it's not petting puppies and kittens all day.
2024-02-0944 minVeterinary Team TrainingTurning a Side Hustle into a Real BusinessMost everyone I know in veterinary medicine has a side hustle. But can you turn your side hustle into a real business? Is it worth it? I dive into my own experiences and what it's like to take a side hustle to your only source of income.
2024-01-2543 minVeterinary Team TrainingStop Giving Away Your Services for FreeOne of the biggest stresses in veterinary medicine is the affordability of care. Veterinary professionals go into the field because they have huge empathy for pets and the people who own them. Unfortunately, when clients can't afford services this often results in huge stress for the veterinary teams. Is giving away your services for free the right thing to do? How do you stop feeling guilty about charging for medical care? While this podcast does not have all the answers it touches on a few concepts to think about and some systems to have in place to help clients...2023-12-0727 minVeterinary Team TrainingWhy Are We Still Not Utilizing Veterinary Technicians?Hospital leaders and doctors will often say, "We can't live without our veterinary technicians." Then the same hospital leaders and doctors will say, "We don't trust our vet techs, they shouldn't do that skill and anyone can be trained to do a vet techs job." Utilization of the veterinary technician/nurse continues to be an issue worldwide. Why? I dive into some of the roadblocks and why it's important to start FULLY utilizing vet techs/nurses.
2023-11-2224 min
Succes I Veterinær Praksis Podcast - Sammen om at blive bedreSIVP176: Management på den lille dyreklinik - Dyrlægens guide til den første ansatte med Amy NewfieldNoter og links på: SIVP.dk/176 Det kan være en udfordrende opgave at lede en dyreklinik effektivt, især for nyopstartede klinikker. Amy Newfield har været i veterinærbranchen i 25 år, og i denne podcast deler hun sine råd og erfaringer om ledelse og management af dyreklinikker. Amys karriere startede i en enmandspraksis med kun et par medarbejdere og én dyrlæge, som også var ejer. I takt med, at travlheden sted, blev Amy nødt til at påtage sig opgaver, som hun aldrig tidligere havde prøvet, herunder rekruttering og ledelse. Og h...2023-11-051h 02Veterinary Team TrainingStop Overworking Your Childfree EmployeesDo managers expect more from their childfree employees? The answer is a resounding "yes". Let's talk about some data around this topic and things that managers and employees can do to ensure equality in the workplace.
2023-10-2629 minVeterinary Team TrainingTake Your Break!!Breaks are not only required, but essential for employees. If you are in a leadership role, stop telling employees, "there's always something to do so sitting is not allowed" and encourage people to take breaks. If you are an employee, stop saying, "I have no time to take a break" and take your break! This podcast dives into data behind the importance of breaks and ways to have a real break instead of shoveling food into your face at lightning speed.
2023-10-0627 minVeterinary Team TrainingManagers: Stop Giving Terrible FeedbackUnfortunately the way most people provide feedback to each other is simply terrible. However, when managers provide terrible useless feedback to an employee it causes distrust, resentment, self-loathing and gossip. This podcast is for everyone who wants to improve their feedback skills. Stop giving terrible feedback where your employee is left confused and angry. Learn the steps to productive healthy feedback.
2023-09-0733 minVeterinary Team TrainingGet Angry! It’s okay!
Anger is an important feeling, but did you know there's healthy versus unhealthy anger? Let's embrace anger in a healthy way. Healthy anger can help with burnout and other life challenges. Time to get angry!
2023-08-1526 minVeterinary Team TrainingDoctors & Techs: Just Get Along!One point of contention I hear from many veterinary professionals is the divide between some doctors and techs. Let's talk about the key things to grow the relationship between any veterinary technician/nurse and doctor.
2023-07-1932 minVeterinary Team TrainingGen Z is So Lazy & Difficult to Manage - Or Are they?I hear from so many managers "Gen Z is so lazy! They have no work ethic! They are the most difficult generation to manage!"
Is there any truth to these statements?
What do we need to do differently, if anything, to support Gen Zs?
Tune in to hear my thoughts on the generational divide. You'll be surprised by the data which may have you changing how you speak about younger generations.
2023-07-0537 min
The Veterinary Rehabilitation PodcastBuilding The Positive Team That You Need with Amy NewfieldPositive teamwork is essential to run a successful business. Amy joins Megan to talk about different ways to handle difficult team members, what to do when your team is toxic, and how to keep your team happy in the long term. Learn more about Amy Newfield: https://www.vetteamtraining.com/amy-newfield Learn more about Amy Newfield's books: https://www.vetteamtraining.com/buy-the-book Learn more about The Vet Rehab Summit: https://vetrehabsummit.com/ Learn more about Paw Prosper: https://pawprosper.com/ To learn about Onlinepethealth, watch a free webinar, or join any of our Facebo...2023-07-0444 minVeterinary Team TrainingHow Bad is that One Toxic Employee Really?"One toxic person can't really be that bad, can they? After all, it's my highest grossing doctor. It's my best veterinary technician of 20 years. How can we run a hospital without a practice manager? I can't afford to get rid of them! Sure, they are cranky and negative, but they are a high performer!"
Too often I hear these statements from hospital leaders justifying why they retain one toxic employee.
Can one toxic person ruin your whole team? Let's talk about some interesting studies and what to do if you have that one negative team...2023-06-1323 minVeterinary Team TrainingTips to Handle the Screaming ClientHow should we manage the client that is screaming at us? What should we say? How should we act? I've been lecturing on managing difficult clients for almost 8 years now and wanted this podcast to include tips and tricks on how to deal with what I term the Exploding Bully client who is out of control.
2023-05-2429 minVeterinary Team TrainingStop Blaming & Start Fixing the Veterinary ProfessionStop blaming the profession for all its problems. It's time we all start figuring out what we each have the ability to fix and start fixing it. We ALL have influence over something in this profession; ourselves, our teams, and maybe even more. Complaining doesn't fix anything. Use that energy to fix what you have control over!
2023-05-1235 minVeterinary Team TrainingShort Staffed? Are You Utilizing Your Vet Techs?Fact: If you are not fully utilizing your vet techs/nurses/assistants then you are contributing to them leaving the profession.
Fact: If you are not fully utilizing your vet techs/nurses/assistants then your hospital is not as profitable as it could be.
Fact: If you are not fully utilizing your vet techs/nurses/assistants then your doctors are burning out at a higher rate.
I understand we are all short staffed, but the failure to utilize the team to their highest potential is adding to the shortage. It is a reason w...2023-04-2641 min
Veterinary Anesthesia NerdsAmy Newfield, CVT, VTS(ECC), MSEdAnesthesia Machine? Check ✅
Emergency Drugs? Check ✅
Checklists are an integral part of our daily lives in the vet clinic, increasing efficiency and safety. You may use them in you OR, but do you use them in your ER?
Today Amy Newfield is here to talk to us about WHY checklists are the s**t and why we should be using them everywhere. Amy knows education. She has received speaker of the year awards, worked with translators in over four countries, has over 60 published printed works in eight countries and recently published her very own book. She is a self-described border coll...2023-04-0530 minVeterinary Team TrainingThe Client is Not the EnemyThere are some really terrible clients who bully, berate, belittle and harass the veterinary team for unjustified reasons. However, most clients are normal, nice human beings who love their pets and want the best for them. Unfortunately, many veterinary professionals have lumped all clients into the "clients are bad" bucket when that is not true.
This "clients are bad" mentality has resulted in many complaining about every little thing that a client does wrong. If a client asks about a charge on the bill, it leads to a vet tech complaining about that client for ten minutes. I...2023-04-0326 min
Veterinary Viewfinder PodcastAre Veterinary Practice Working Interviews Legal? A Discussion with Amy Newfield, CVTChances are, if you’re a veterinary technician, you were asked for a “working interview” during the hiring process. This week, we’ve got a veterinary technician who cautions that not only may working interviews be illegal, but that may put interviewees at considerable risk. Viewfinders, you don’t want to miss this one!
Hosts Dr. Ernie Ward and Beckie Mossor, RVT, are joined by Amy Newfield, MS, CVT, VTS (ECC), owner of Veterinary Team Training. The trio talks about all things “working interview,” including what Amy considers a “working interview, how Dr. Ward’s “working interviews differ from most, and Beckie’s firstha...2023-03-2935 minVeterinary Team Training2023 is the Year of the Vet Tech & Vet NurseThe year 2023 is the "Year of the Vet Tech & Vet Nurse!" No one has actually proclaimed it but it's great seeing actual movement on so many important issues in our profession. We still have a long way to go, but this podcast talks about some of the great changes and steps being made as well as calls to action everyone in the profession. It takes all of us to make changes and every one of us can make a difference.
https://www.vetteamtraining.com/
2023-03-1632 minVeterinary Team TrainingCrappy Terminations by Bad LeadersUnfortunately, there are too many crappy terminations being done by bad leaders. These are the terminations where the employee is not provided any information as to the reason, feels blindsided, and leaves the place of employment confused. Terminations are bad enough, but that doesn't mean we can't treat the employee with respect, kindness and compassion. Employees should feel cared for, even during the termination process.
2023-02-2235 minVeterinary Team TrainingHow to Start Lecturing & PublishingI'm often asked, "how did you get started lecturing/publishing?" While there is no blueprint or foolproof method that works for everyone I talk about my own journey, thoughts and suggestions in this podcast to help those that may be interested in publishing or lecturing. The introvert in me would've never thought I'd actually enjoy lecturing but I'm so grateful for stepping outside of my comfort zone over 17 years ago. Hope this helps some of of you start your journey!
2023-02-0838 minVeterinary Team TrainingA World Without Frenchies & a Focus on HealthLet me be clear. Frenchies are cute. There's no arguing that. In fact, they, along with most brachycephalic breeds are some of the cutest dogs on the planet and some of the most popular breeds worldwide.
I went into veterinary medicine to save animal lives, to do no harm and to care about what's best for the animal. I'm tired of certain dogs dying simply because of how they look.
In this podcast I talk about the importance of responsible breeding and argue that perhaps brachycephalics should stop being bred all together. The breed standards w...2023-01-2430 minVeterinary Team TrainingYou’re a Coach, not a Parent"I'm momma bear/poppa bear and they are my cubs"
"It's like I'm managing kids"
"We're like a family"
All these statements make me cringe. Leaders and even team members need to realize they are a coach and part of a team, not a family. Coaches focus on individual performance and what's best for the team. I dive into the difference between the two terms.
2023-01-1223 minVeterinary Team TrainingVet Hospital Green FlagsHow do you know if the veterinary hospital you are working at or thinking about applying to is a good hospital? What are the green flags? Too often we find red flags after we join a hospital. I list what I think are the most important green flags that represent the best of veterinary hospitals. I hope you find many of these green flags in your own hospital.
2023-01-0422 minVeterinary Team TrainingMid-Level Practitioner & RVN: What’s The Answer?I decided to jump into hot water and address two of the biggest topics for veterinary technicians here in the United States.
Should we be titled registered veterinary nurse?
Should we have a mid-level practitioner certification?
I've never once provided my thoughts on any social media platform until now. This was an uncomfortable podcast for me to create but I decided to be brave. This quote in my podcast summarizes my thoughts on both, "It became a dilutional effect to a very important mission."
I looked at both of these topics f...2022-12-1926 min
The Vet Tech Cafe's PodcastVet Tech Cafe - Amy Newfield Episode #2Caffeinators, you love her memes. You love her podcasts. You love her books. You love that she calls you a unicorn. You love Amy Newfield, and so do we! This woman has a direct line to our funny bone, but more importantly, she is doing some amazing things in our field. SHE is THE unicorn. Just after our first episode with her in 2020, her first book, "Oops, I Became a Manager" came out. Now, in 2022, her second book, "Oops, My Team is Toxic" is available. Is there a third book on the horizon? Tune in to find out. The...2022-12-121h 02Veterinary Team TrainingShould Those With No Money Own a Pet?When I was younger I would say, "They shouldn't own a pet if they can't afford it." Decades later I no longer have that narrow opinion. I believe everyone (regardless of money) should own a pet, including the homeless. That said, it's a complicated topic. How do we help those who don't have the means to own a pet? Should we be helping? I jump into this topic with the statement I don't have all the answers, but wanted to challenge the view of "they shouldn't own a pet if they can't afford the best care."
2022-12-0726 minVeterinary Team TrainingAnnual Performance Reviews Suck
ANNUAL PERFORMANCE REVIEWS SUCK
The way most hospitals conduct their annual performance reviews is terrible. Once a year a manager sits down with an employee and vomits a slew of feedback at them. The employee is then expected to improve themselves without any guidance. Sometimes the employee's salary is adjusted without any rationale. A year later this horrible event is repeated. The manager can't figure out why there hasn't been any improvement.
For most hospitals, the way performance reviews are conducted NEEDS TO CHANGE. This podcast shares some ideas for change and ways to motivate rather than demotivate employees.
2022-11-2230 minVeterinary Team TrainingYour Shitty Behavior Isn’t ”Just Who You Are”Everyone needs to be responsible for their own behavior. Claiming it's "just who you are" doesn't mean you have the right to belittle, berate, or bully others. Having high emotional intelligence is important for everyone. Let's talk about how to take responsibility for ourselves as well as how to manage those who are struggling to do so in our teams.
2022-11-0233 minVeterinary Team TrainingAdvocating for the Veterinary Technician/Nurse ProfessionThe veterinary technician career has changed dramatically over the past 50 years. Veterinary technicians/nurses are doing more procedures, caring for pets on a higher level and are direct contributors to the hospital's revenue.
And yet, salaries have largely gone unchanged. Hospitals and doctors still restrict the skills that veterinary technicians are trained to do. Roughly half of the general public is unaware that veterinary technicians/nurses perform medical procedures. Let's talk about advocating for the profession that my core and soul belongs to.
2022-10-1932 min
Simple, InterruptedCreating a Better Veterinary Clinic Culture with Dr. Sarah Wooten and Amy Newfield, CVTOn this episode we welcome award-winning international speaker and author Amy Newfield CVT. Along with Dr. Sarah Wooten, veterinary speaker, influencer, and creator of “Vets Against Insanity”. We discuss the importance of creating a better work culture in your clinic today and effective methods to retain new and current staff. Easier said than done, right?
Listen in to get some great points you can bring to your management team to create good cultural shifts in your practice. Amy and Sarah also discuss preventable bad habits and toxic behaviors that often go missed. There are plenty of good examples to start building...2022-10-0645 minSimple, InterruptedCreating a Better Veterinary Clinic Culture with Dr. Sarah Wooten and Amy Newfield, CVTOn this episode we welcome award-winning international speaker and author Amy Newfield CVT. Along with Dr. Sarah Wooten, veterinary speaker, influencer, and creator of “Vets Against Insanity”. We discuss the importance of creating a better work culture in your clinic today and effective methods to retain new and current staff. Easier said than done, right? Listen in to get some great points you can bring to your management team to create good cultural shifts in your practice. Amy and Sarah also discuss preventable bad habits and toxic behaviors that often go missed. There are plenty of good examples...2022-10-0645 minVeterinary Team TrainingTaking Care of Our Senior Pet PatientsSenior pets are special. Every moment with them is special. How can we help them when they come into our hospitals? Let's talk about ways we can provide the best care to our older pet patients.
2022-09-2926 minVeterinary Team TrainingHow the Hell Did I Get Here?!How the hell did I get here?! I ask that question several times a week. I was told there was no market for a veterinary leadership book so I took a leap of faith and self published Oops, I Became a Manager two years ago today (09/12/2020).
Up until 2020 I mostly hid myself from the veterinary community, but once I published the book I had to put myself out there. It's been a fun, scary and crazy two years and I am humbled and in the debt of everyone who supported my little book with a unicorn on...2022-09-1238 minVeterinary Team TrainingNo Need to be Silent About Quiet QuittingWhat the heck is quiet quitting? Is it happening at your hospital?
Is it a good thing or bad thing? There's two sides to every story so let's dive in to this catch phrase created by individuals on Tic Toc.
2022-08-3126 minVeterinary Team TrainingThrowing More than Money at Overnight ShiftsHere's your shift differential now good luck on the overnight shift. After more than a decade of pulling overnight shifts I realized one thing. Money can't buy sleep or quality of life. What else can we do for our overnight team members? Let's dive into some ideas to help support the overnight team.
Thank you to everyone who filled out my online survey where I asked, "Besides money, what else can we do for our overnight staff?" You came up with some great ideas!
2022-08-1737 minVeterinary Team TrainingWhat is a Veterinary Technician Specialist?Not sure what a Veterinary Technician Specialist (VTS) is? Interested in obtaining your VTS credentials? Does it pay more? When and why should a vet tech/nurse think about getting their VTS credentials? Let's dive into VTS.
2022-08-0328 minVeterinary Team TrainingCalm the F Down: But How?Not everything needs to be done right now! If you are like me and you also have a high sense of urgency, then hopefully this podcast will give you some ideas of ways to move slower, enjoy like more and calm the F down!
2022-07-2122 minVeterinary Team TrainingLet’s Talk About Medical MistakesMedical mistakes happen. The reality is almost everyone at some point in their career has made one. Most of them do not result in patient harm, but unfortunately some do. Let's talk about medical mistakes, how to record them, how to respond to them and what some of the most common ones are.
2022-07-0738 minVeterinary Team TrainingTo Surrender or Not?A dog was hit by a car. The owner cannot afford the care of the dog. Do you offer that owner the option of surrendering their pet to the veterinary hospital? If not, how do you manage this situation?
The practice of offering a pet owner the option to surrender their pet is a common one. This podcast dives into the pros, cons and personal experience with surrendering.
2022-06-2143 minVeterinary Team TrainingStop Treating Your Vet Tech Managers as Less ThanNursing managers, supervisors, directors of nursing and chief nursing officers are every day positions in human healthcare. Registered nurses wouldn't even dream of having a hospital administrator as their boss. And a doctor overseeing the nursing team in a human healthcare facility?! No way!
In veterinary medicine it's common to have veterinary technician/nurse managers & supervisors in almost all vet hospitals, but are they really allowed to be a leader? Too often they are not provided the full autonomy to perform their job to their best ability. And what about those higher level positions like CNO/DON...2022-06-0834 minVeterinary Team TrainingStop Complaining & Fix Your Toxic TeamToo often leaders complain about their toxic team. They see the turnover. They see the gossip. They hear the complaints.
Sometimes leaders will have a meeting and talk about how they want the team to be happier, have a less negative attitude and decrease gossip. The team agrees during the meeting, but nothing changes. Why? One meeting won't cut it. Change takes time, a lot of time.
Stop complaining, create a real plan and start fixing your team.
For my blog on this topic visit: https://www.vetteamtraining.com/post/your-team-is-broken-stop-complaining-and-fix-it
2022-05-2428 minVeterinary Team TrainingCorporations Are (Not?) Ruining Veterinary MedicineWe see the cries on social media all the time saying, "corporations are ruining veterinary medicine!" In this podcast I dive into my own struggle with corporations that touch every facet of our lives and then move onto whether veterinary medicine medicine is being ruined by corporations. I dive into the poor pay, benefits and workplace environment to determine what, if any, blame we can place on veterinary corporations.
2022-04-2746 minVeterinary Team TrainingStop Offering Crappy InterviewsToo many leaders are offering bad interviews. It's a buyer's market right now. Failure to wow the candidate will cause them to find another hospital that does. Let's talk about some best practices for interviewing candidates. Instead of winging-it for your interview process, let's dive into how to develop a positive experience for both the hospital and candidate.
For more details including downloadable information please check out my blog on developing an interview process for your hospital:
https://www.vetteamtraining.com/post/stop-offering-crappy-interviews
2022-04-0626 minVeterinary Team TrainingThe Vet Industry is Pissing off Pet OwnersWe need to start getting more comfortable with pet owners and become a more transparent industry. Stop separating pets from their pet parents! This one thing is causing a lot of anger, resentment and anxiety in pet owners and yet, the majority of the veterinary industry is doing it. Allowing them to stay with their furbabies will allow them to see all the amazing work you do, decrease their anxiety and be nicer to the team. Who doesn't want nicer clients?
2022-03-0831 minVeterinary Team TrainingGet Rid of Your Toxic EmployeeGot a team member who is dragging the entire team down, but you're too short staffed to let them go? Often too much time is spent on a toxic team member instead of the superstars. Let's talk about the cost of a toxic team member, how you can help them and when to let them go.
2022-02-2429 min
PAWSitive Leadership PodcastImportance of Team Training with Amy Newfield, MS, CVT VTS-ECCIn this episode, learn all about training the veterinary team as Andrea & David interview Amy Newfield, MS, RVT VTS-ECC, Director of Veterinary Nursing Leadership at Veterinary Emergency Group (VEG), owner of Veterinary Team Training, & author of “Oops, I Became a Manager”. Amy discussed the importance of good team training and the benefits training brings to the practice and the individuals. Amy digs in deep identifying areas our practices need more training, she discusses how to create a Train the Trainer position, the logistics of developing a team training program, and measuring outcomes. You won’t want to miss this one! Joi...2022-02-0946 minVeterinary Team TrainingStop Your Bias BehaviorIf you say you are not bias and/or never discriminate against anyone based on your bias then you are a liar. I am bias and so are you. Let's talk about what bias is so we can bring the awareness to it. Recognition first step in stopping our biases because while we don't want to have any, we all do.
2022-02-0824 minVeterinary Team TrainingStop Calling Yourself a Veterinary Technician/NurseAre you recognized by a state/country as a veterinary technician/nurse? No? Then stop calling yourself a veterinary technician/nurse because you are not one!
You are keeping the profession stuck in the 1970s which is causing all of our salaries to remain low. I address why it's so important that we all fight for our title and why it's important to distinguish between a veterinary technician/nurse and assistant. Don't call yourself a veterinary technician/nurse unless a state or country has awarded you the credentials to do so.
2022-01-2530 minVeterinary Team TrainingS#&! You Shouldn‘t Have to Put Up With: B****ing About the Small StuffI made this podcast because I saw on social media yet another veterinary professional go on and on for pages about a client complaining about money. Why do we let this stuff bother us? Are you a victim of yourself? How do we learn to let the small stuff go? Let's talk about ways to stop bi*#$ing about the small stuff. Apologies for some brief singing in this podcast.
2022-01-0620 minVeterinary Team TrainingWhere are all the Women Leaders in Veterinary Medicine?Veterinary industry is a 80-90% female workforce, but yet the amount of leaders that are female are slim. Why are there so few women in leadership roles? What data is out there? How can we work to ensure women have an equal voice at the leadership table? Let's dive into why there are so few women in leadership roles in the veterinary industry.
2021-12-1423 minVeterinary Team TrainingIs Veterinary Medicine Full of Cynics?"Yes." That's how most of us would answer the question of whether veterinary medicine has a high percentage of cynics working in it. To some extent we need a healthy amount of cynicism in order to survive in the profession. But is too much cynicism unhealthy? Does veterinary medicine actually have a higher level of cynicism than other professions? I attempt to find data and facts while diving into our love of cynicism in the veterinary medicine.
2021-11-2926 minVeterinary Team TrainingThis is the “New Normal:” Stop Making ExcusesWe need to stop making excuses or waiting for things to change. Instead we need to accept the extra busy state of our hospitals and the shortness of staff in them. We need to stop making excuses as to why our team can’t take breaks, why we are burned out, and why we can’t be happy in our jobs. We need to start figuring out how we can practice the best medicine with the resources we have. It's time to stop burning ourselves and our people out. Stop the excuses. Start making changes.
2021-11-1735 minVeterinary Team TrainingS#&! You Shouldn‘t Have to Put Up With: Devaluation of Your CredentialsIf you are a credentialed veterinary technician (VT) does your hospital pay you more than someone who is on the job (OTJ) trained with the same experience? When a new OTJ and a new credentialed VT are hired into your practice does the credentialed VT earn more? Are there certain opportunities that are only awarded to the credentialed VTs of your hospital? No??!! Then this is S#$! You Shouldn't Have To Put Up With. Let's dive into OTJ vs credentialed VTs.
2021-11-0531 minVeterinary Team TrainingS#&! You Shouldn‘t Have to Put Up With: Your Technician/Nurse Skills Not Being UtilizedAre you a veterinary technician or nurse whose skills are not being utilized? Do you watch as your veterinarian places IV catheters, performs a dental prophy or vaccinates all the pets? Let's talk about the importance of utilizing veterinary technicians and nurses to the fullest. Failure to do so results in high turnover and a loss of revenue. This is s#&! you shouldn't have to put up with.
2021-10-1923 minVeterinary Team TrainingWhat‘s Better? Empathy, Sympathy or Compassion?Let's dive into these 3 terms and understand why they are all necessary depending on the situation. Having a deeper understanding will allow you to know when to apply them, but also how to protect yourself from compassion fatigue.
2021-10-0521 minVeterinary Team TrainingStop the Stigma Surrounding Suicide ConversationsDisclaimer: I am not a licensed therapist, psychologist or counselor. This podcast is not meant to replace professional mental health resources. This podcast is meant to bring awareness and resources about suicide prevention to those who work in the veterinary profession. It's meant to open up the conversation around mental health with a focus on suicide prevention. It's a tough, but important conversation that needs to happen in every veterinary hospital.
Resources That Compliment This Podcast:
https://www.mentalhealthfirstaid.org/
https://qprinstitute.com/
https://nomv.org/
https://suicidepreventionlifeline.org/2021-09-2034 minVeterinary Team TrainingS#&! You Shouldn‘t Have to Put Up With: BullyingWhy do adults bully each other? How is it even a thing?? It's not only a thing, but prominent in many veterinary hospitals, the industry in general and everywhere online. Bullying is S#&! we shouldn't have to put up with in veterinary medicine.
2021-09-0624 minVeterinary Team TrainingManaging Those Angry ClientsWe all have them, angry clients. The ones that yell, scream and even curse at us. In this podcast I talk about why they may be angry and ways we can help manage them better.
2021-08-2324 minVeterinary Team TrainingS#&! You Shouldn't Have to Put Up With: Bad BossesWelcome to the first in the series I'm titling "S#$! You Shouldn't Have to Put Up With." In this episode I'm going to be discussing Bad Bosses. Let's define some traits of a bad boss and what you can do if you have one.
2021-08-1232 minVeterinary Team TrainingSetting Olympic Size BoundariesHow can veterinary professionals show Olympic sized love and kindness to themselves? Are we failing our team if we say "I can't come in for that shift" or "I can't stay late?" Let's talk about the Olympics, mental health and boundaries.
2021-07-2820 minVeterinary Team TrainingWhat is Employee Loyalty?Too often owners, managers and supervisors believe the employee who always says "yes" is the most loyal, but are they? Let's dive into what true loyalty is and why many leaders fail to recognize it.
2021-07-1318 minVeterinary Team TrainingAre you Being Paid Fairly?All veterinary professionals should be paid more, but there's a difference between being paid well and being paid fairly. Are you being paid fairly? How does your workplace justify your pay? Is there a method to who gets paid what or is it a free-for-all? Paying fairly is important so employees know that salaries aren't based on favoritism.
2021-06-2821 minVeterinary Team TrainingTrust: The Only Leadership Trait You NeedWhat are the traits that make the best leaders? What do you need to be great? There's only one trait: trust. It takes a long time to earn it and you could lose it in blink of an eye.
2021-06-1518 minVeterinary Team TrainingOur Forgotten Veterinary Receptionist TeamYes, we have forgotten about the veterinary receptionist heroes of our hospitals. We need to do better by this team. Education, career paths, pay increases and kindness are just some of the things we need to improve for this team.
2021-05-3121 minVeterinary Team TrainingManaging the Client Curbside CrankinessThere is an increase in client crankiness largely stemming from the curbside process. What can we do to decrease the crankiness? This podcast provides some tips for those managing through curbside.
2021-05-1723 minVeterinary Team TrainingInfuse Education in Your TeamIt is important that hospitals create a culture of education, empower those to learn and grow and evolve the team. Education is one of the fundamentals to having a healthy veterinary team.
2021-05-0316 minVeterinary Team TrainingStop Feeling Guilty About Setting BoundariesBoundaries we all need them, but many of us don't know how to set them. Those of us who set them we often fail to honor our boundaries. And unfortunately, others shame those who set boundaries. Let's talk about the importance of setting healthy boundaries.
2021-04-1920 minVeterinary Team TrainingBlame the Salary!!Everyone in veterinary money needs to make more money but it's not the cause of the cycle of toxicity. Recognize if you are in the cycle and if you are in a leadership role work to resolve the cycle of toxicity within your hospital.
2021-04-0519 minVeterinary Team TrainingWhy the Veterinary Industry is FailingAfter more than two decades in the veterinary field I've come to the conclusion that 3 important issues need to be fixed to improve the profession. This podcast challenges you to think about the issues and then calls to action to improve them. Every person can influence at least one of these issues so we can make the veterinary profession healthier, happier and sustainable for those that enter it.
2021-03-2227 minVeterinary Team TrainingMeetings are MandatoryEmployees hate going to them, managers struggle to hold successful meetings. Let's review some quick tips how to host a successful meeting that people may not complain about as much.
2021-03-0822 minVeterinary Team TrainingHazing the New HiresAt any hospital I have ever worked at new hires get hazed. It's not a specific veterinary technician/nurse or doctor issue. It's a whole hospital issue. I have watched new practice managers be hazed by the entire veterinary team to the point they quit. I have seen a new client service representative walk out within six hours of starting due to the hazing. It happens everywhere. What is it, how can we stop it and how can we prevent it from occurring in the future?
2021-02-2218 minVeterinary Team TrainingBurnout in a PandemicUsually when we use the term burnout we associate it to work, but right now most individuals are feeling burned out in their personal lives in addition to work burnout. I don't know many people who aren't feeling burnt out. Let's talk about why burnout is at an all time high.
2021-02-1524 minVeterinary Team TrainingStop Enabling Poor Perfomers!Every hospital has team members that are struggling with performance. Are you enabling them? What's happening to your superstars while all your energy is focused on trying to improve the performance of one individual? Check out this podcast to learn how to balance poor performers while not forgetting about your superstars.
2021-01-2913 minVeterinary Team TrainingYou're Not a Fraud!!!Too often veterinary professionals feel like a fraud or fake, especially leaders. They feel like they don't have the knowledge or expertise to lead teams. You are suffering from imposter syndrome. Listen to this podcast to learn about it, how to overcome it and how to get our of your own way.
2021-01-1515 minVeterinary Team TrainingStop Throwing New Employees Right On The FloorToo many veterinary hospitals have the new employee show up in scrubs and put them right to work. They don't even know where anything is! They are set up for failure. Then they quit. Having a 90 day orientation program is important for all new hires. Get some ideas on how to start developing one today.
2020-12-0215 minVeterinary Team TrainingThe Divide in Hospital LeadershipYes, it is true. Sometimes leadership fights. Middle managers may be excluded from conversations by more senior leadership. Supervisors talk smack about each other. When leadership is divided it's hard for the hospital team to work well together. Let's talk about the division in leadership and the importance of coming together.
2020-11-1821 minVeterinary Team TrainingManaging Emotions in Busy DaysIt's insanely busy. You are exhausted, hungry and emotionally spent. You are angry and sad all at the same time. What are some tips for managing emotions on busy days so that you can go home less stressed? Let's talk about a few.
2020-11-1020 minVeterinary Team TrainingNegativity in Teams 101Often I'm asked for ideas of how to convert a negative team to a positive team. There's a lot in that question to unpack. This podcast present a very high level overview on how to start tackling the negative team with some concepts that can be applied today.
2020-11-0219 minVeterinary Team TrainingMy Former Toxic Employee is Ruining My Hospital Team!Finally! The toxic team member has left, or have they? They keep talking to one or more of the team members at your hospital and causing drama. This is causing the current employees to be angry and negative. Why won't the toxic team member just leave the hospital alone? Let's dive into how to have a conversation with the current employees about being the best version of themselves.
2020-10-2818 minVeterinary Team TrainingHow to Implement Change 101Change is hard! How do we get teams to better accept change? How do we increase buy-in? In this 101 overview of how to impact change we will address the very basics to ensure we get teams to accept change better.
2020-10-2221 minVeterinary Team TrainingStop Bringing Your Work Home!Exhausted at the end of the day? Feeling burned out and you need to vent? Let's talk about healthy ways to destress at the end of the work day so you can go home and leave work at work.
2020-10-1316 minVeterinary Team TrainingVeterinary Technician Week Funny Stories RelivedIt's National Veterinary Technician Week and in the midst of the busy hospitals and short staffed I thought we all needed a laugh. I share some funny stories of my 20+ years as a veterinary technician. I'd love to hear yours! Contact me through: VetTeamTraining.com
If you are a hard working veterinary technician or assistant, THANK YOU! You are all Rock Stars!
2020-10-1315 minVeterinary Team TrainingReducing Stress in the Veterinary HospitalThere are a variety of ways to reduce stress in your life and at work, but they all start with recognizing what causes the stress. Let's reduce stress! This quick podcast breaks down some ideas to help yourself and your team with the stress known as 2020!
2020-10-0613 minVeterinary Team TrainingStop The *%#! Complaining In the MorningThere is a lot of research that shows starting your day off with positive thoughts leads to a more positive day. Why then do we walk into our hospitals and start complaining right away? How can we stop this constant bombardment of negativity? Let's talk about ways to start the day off on a positive note and its effects of doing so for the remainder of the day.
2020-09-2517 min
Radio Vet NurseAmy Newfield - Assuming Good IntentionIn this episode I interviewed someone who I really admire. When I was at the VNCA conference in 2015 Amy Newfield was the international key note speaker. After her first lecture I was hooked, and went to all them. Her energy and knowledge really fueled the vet nurse in me and I was inspired to make a lot of positive changes back at Ready Vet.
Amy is a Veterinary Technician Specialist in Emergency and Critical Care and a project manager for Blue Pearl. She's mainly focused on large scale training initiatives but also has some really interesting involvement with the social...2019-09-011h 26
VETgirl Veterinary Continuing Education PodcastsIntravenous catheter updates in veterinary medicine with Amy Newfield, CVT, VTS | VETgirl Veterinary Continuing Education PodcastsIn today's VETgirl online veterinary CE podcast, we're excited to have Amy Newfield, CVT, VTS discuss what's new in veterinary medicine with intravenous catheters. We use them all the time but is there anything we need to change when putting them into our veterinary patients? We're excited to welcome Amy to our VETgirl team!2019-04-0820 min
VETgirl Veterinary Continuing Education PodcastsIntravenous catheter updates in veterinary medicine with Amy Newfield, CVT, VTS | VETgirl Veterinary Continuing Education PodcastsIn today's VETgirl online veterinary CE podcast, we're excited to have Amy Newfield, CVT, VTS discuss what's new in veterinary medicine with intravenous catheters. We use them all the time but is there anything we need to change when putting them into our veterinary patients? We're excited to welcome Amy to our VETgirl team!2019-04-0820 min