Shows
vMOX Road to Mobile VictoryReal Talk: A Practical Guide to Understanding the Mobile Management JourneyIt's not uncommon for organizations to hire mobility management vendors to save money on their wireless bills, only to see the initial savings disappear after a few years. Without a clear understanding of the reasons why, frustration can easily build leading to friction between you and your vendor. By using a benchmark or maturity model to assess your enterprise mobility program, organizations can see continuous improvement, manage expectations properly and develop strong action plans. So, what does this maturity model look like? In this episode, we talk about the enterprise mobility journey and why it’s important for...
2023-12-0625 min
vMOX Road to Mobile VictoryHiring the Best Mobility Professionals: Skills, Experiences and OutsourcingWhen it comes to hiring in the IT field, it's important to look beyond the buzzwords and dig deeper into the candidate's skills and experiences. While technical expertise is undoubtedly vital, the best IT professionals possess a diverse range of qualities that make them stand out from the crowd.In this episode, we dive into the world of IT hiring, discussing the ins and outs of finding the best mobility management professionals for your business. From technical expertise to problem-solving abilities, we'll explore the key qualities that set apart the crème de la crème of IT...
2023-11-0215 min
vMOX Road to Mobile VictoryClient Story Hour: Reckitt's Mobile Journey with vMOXReckitt is a British multinational manufacturer and distributor of health, hygiene and home products. They exist to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. With 43,000 employees worldwide, three business units and presence in 60 countries across six continents, managing mobile phones and their contracts is a full-time job. In this episode, Teri Fravel, Service Delivery Manager at vMOX, sits down with Marybeth LaMendella, IT&D Product Line Manager for the Americas, to talk about the mobile journey Reckitt has taken with vMOX and how they found success. Including: Challenges within the Rec...
2023-10-1614 min
vMOX Road to Mobile VictoryGetting Logistics Right: How to Recover, Repurpose, Resell and Recycle Your Mobile DevicesWondering how to handle your old company-owned mobile devices once you're done with them? Or what to do with a device when an employee leaves?Reverse logistics is simply the process of managing the flow of products from the point of consumption back to the point of origin. In the case of mobile devices, it involves collecting, refurbishing, repairing, and redistributing used smartphones, tablets, and other devices. From its positive impact on the environment to economic benefits and data security, reverse logistics is growing in adoption by businesses of all sizes.In this episode, we...
2023-09-1512 min
vMOX Road to Mobile VictoryPractical and Proven Ways to Make Onboarding a New MMS Vendor Stress-FreeThe onboarding stage is just as critical as the selection phase when moving to a new managed mobility services (MMS) vendor. A poor experience and clunky implementation can lead to unhappy, frustrated teams and hidden costs. In this episode, we talk about smoothly migrating your enterprise mobility projects to a different vendor and the dos and don’ts of onboarding. We chat about how companies can maximize onboarding efficiency while minimizing wireless costs and risks to your business and any disruptions to end users. Featured Guest: Grete Humbert Mortley is Senior Director of Operations at vMOX...
2023-05-2420 min
vMOX Road to Mobile VictoryHow to Make a Killer Mobile Device Management PolicyNo matter the industry, every company needs mobile device policies and procedures to operate effectively and successfully. Post-pandemic, the need is even more critical as enterprise mobility grows in complexity, the work from anywhere model becomes the norm and cyber attacks increase. At a basic level, a mobile device management policy creates rules for how mobile devices are used and secured within your company. It plays an important role in making sure that your company is protected against data breaches, ballooning IT costs and a poor employee experience. In this episode, we break down the co...
2023-04-0520 min
vMOX Road to Mobile VictoryData Privacy and Security in Enterprise Mobility: What IT Teams Need to KnowMaintaining data security and privacy is more important than ever. According to an IBM and Ponemon Institute report, the average cost of a data breach reached a new high of $4.35 million in 2022. With the rise in cyber threats, companies are looking for strategies that not only help them build trust with customers and employees, but protect their business and bottom line. However, the growing complexity of IT operations, including managing mobile assets within a "work-from-anywhere" model, and evolving privacy laws, can make it difficult to stay up to date and safe from cyberattacks and data leaks. In t...
2023-02-2128 min
vMOX Road to Mobile VictoryTop Global Enterprise Mobility Management Trends to Watch in 2023Inflation continues to run at multi-decade highs and blows in geopolitics, energy and economics have companies spinning. Experts are saying a global recession this year is inevitable, if not already taking shape. Many teams responsible for their company's wireless expenses and mobile devices around the world are looking for creative ways to successfully steer through these turbulent waters. In this episode, we dive into the biggest global enterprise mobility trends, such as mobile device leasing and purchasing, impacting companies in 2023 and beyond. You'll hear strategies for success, the biggest mistakes to avoid and the most worthwhile investment b...
2023-02-0319 min
vMOX Road to Mobile VictoryPartner Pulse: Why UEM is the New MDMMore and more companies are recognizing the need to safeguard their networks, ensure data compliance and balance corporate security with user productivity. Unified Endpoint Management (UEM) can simplify endpoint management and help businesses avoid potential risks.Management approaches such as Mobile Device Management (MDM), Enterprise Mobility Management (EMM), and UEM are mentioned a great deal in the mobility space. These terms are often used interchangeably but in reality they have key differences in terms of scale and control. In this episode, vMOX Vice President Mike Saxby talks with UEM expert Mitch Berry about:The d...
2023-01-0628 min
vMOX Road to Mobile VictoryUsing IT Event Correlation in Mobility ManagementA typical company processes hundreds, if not thousands of events, each day. Connecting all your events, deciding which ones are the most important and drawing out actionable insights can challenging for teams. IT event correlation automates the process of analyzing events and identifies relationships between them to expose problems and reveal their root cause. In this episode, we talk with Richard Siebels, vMOX Chief Technology Officer, about why it’s important for modern IT teams to strike a balance between data and storytelling, and how event correlation can be used to identify patterns and relationships in enterprise mo...
2023-01-0609 min
vMOX Road to Mobile VictoryManaging Enterprise Mobility Across Multiple Regions: Tips for Getting It RightCompanies have the freedom to hire people all over the world - and they continue to do so. As technology gets better and a virtual-first mindset becomes the norm, IT departments need to adapt and find ways to supercharge their capabilities with mobile management and support for users and devices worldwide. However, it's not always easy to get things right when different plan structures, regulations, carriers, and even culture make it more complicated. In this episode, we talk about the biggest issues that IT faces when managing corporate mobile assets, expenses and services across continents and carriers. We...
2022-12-1419 min
vMOX Road to Mobile VictoryChanges Shaping the Future of Enterprise Mobility and Business IntelligenceAs economic trends cause budgets to be squeezed and organizations adjust to dispersed employees, IT and Procurement teams are looking to control spending, improve the user experience and create efficiencies. Many are turning to business intelligence and business analytics for the crucial information they need to do so. However, the insights are only as good as the data analyzed. According to Gartner, "poor data quality destroys business value and is responsible for an average of $15 million per year in losses."Business intelligence, data and analytics has changed pretty significantly over the years from manual processes t...
2022-08-1811 min
vMOX Road to Mobile VictoryPartner Pulse: How Tech Complexity and Sprawl are Creating Opportunities for Mobility and IT Asset ManagementThe pandemic caused IT teams to rethink their focus — from locations to people — and the complexity and sprawl of technology added a new set of challenges for organizations and the partners that support them. In this episode, vMOX Vice President Mike Saxby sits down with long-time channel veteran Michael Sterl, Senior Vice President of Partner Success at Intelisys, to talk about:How the pandemic changed the IT ecosystemWhat the future looks like for mobility and IT asset managementHow enterprises are buying today and the shift in disruption modelsWays the partner community can continue to win and earn cu...
2022-07-1136 min
vMOX Road to Mobile VictoryIs Change Really a Constant? The Role of Adaptation in Enterprise Software DevelopmentFor those managing a telecom or mobile environment, there seems to be an endless parade of new networks, services and applications to keep track of. Is the pace of technological change faster than ever - or just the way we’re using technology in the workplace?Software development remains a big part of client experience and in making the work environment effective and efficient. In this episode, we talk about how software development has changed over the last decade and why adaptation for all IT roles is so critical due to the pace of change in telecom and...
2022-06-1523 min
vMOX Road to Mobile VictoryPartner Pulse: The Tech Talent Crunch and Why Automation is the AnswerThe Great Resignation is far from over and job loyalty seems to be disappearing. HR and benefits are also undergoing a huge transformation to adjust to the new reality. Running an IT department has never been easy, but it’s gotten a lot more difficult now. In this episode, vMOX Director of Marketing Andrea Libey talks with Symplicity Communications CEO and President Catherine Behrenbrinker and vMOX Senior Channel Sales Manager Justin Mincher about how the talent shortage is affecting the technology industry, the role of mobile devices in recruiting and how IT automation is being used to mak...
2022-06-0217 min
vMOX Road to Mobile VictoryPartner Pulse: The Shift from SMB to Enterprise SalesModern businesses are more reliant than ever on mobile devices, both to enable everyday operations and provide a critical lifeline for field and remote employees. The demand for cutting-edge enterprise mobility management will only continue to increase. In this episode, vMOX Vice President Mike Saxby talks with Eclipse Telecom CEO Dave Dyson about current channel trends and opportunities for growth, including the shift from SMB to enterprise sales. Featured Guest: Dave Dyson, CEO and Chief Strategist at Eclipse Telecom, a leading provider of enterprise telecommunications management and consulting with management of client sites i...
2022-03-2830 min
vMOX Road to Mobile VictoryITSM Today: Best Practices in Enterprise MobilityThe adoption and desire for IT Service Management (ITSM) software has been growing, especially among the small and mid-sized enterprises and post-pandemic as businesses of all sizes adjust to a hybrid-working environment. ITSM apps help businesses save costs, standardize processes and gain actionable insights among other benefits. In this episode, we discuss workflow best practices when building out a new ITSM platform within your corporate mobility environment, and the advantages and disadvantages of using a ISV (Independent Software Vendor) app versus a RESTful API. We also talk about what typically causes enterprise IT teams the most headaches a...
2022-03-0907 min
vMOX Road to Mobile VictoryA Look at the Enterprise Mobility Service Desk of the FutureWill the IT service (help) desk as we know it still exist 10-15 years from now? Specifically, how has the mobile service desk evolved? What has been the impact from the pandemic and popularity of productivity apps like Teams, Slack and Zoom? In this episode, we discuss the mobile service desk of the future and the keys to future-proofing your corporate mobility program. Featured Guest: Mike Saxby is Vice President at vMOX. A telecom veteran and respected sales leader, Mike is on the front lines everyday, talking to enterprise customers and prospects, and keeping a pulse on co...
2022-02-0223 min
vMOX Road to Mobile VictoryThe Biggest Mistakes Businesses Make With End-To-End Asset ManagementMobile devices are a lifeline for nearly all enterprises today, but they didn't start out that way. How have devices and pricing changed over time? With the future of work now hybrid, did we see a shift in employee habits and perspectives towards smartphones and tablets? With HR and global supply chain issues at play, does it make even more sense now to outsource your forward and reverse logistics? In this episode, we discuss some of the biggest mistakes businesses have made with end-to-end mobile asset management and what customers have done to get it right.
2022-02-0216 min
vMOX Road to Mobile VictoryHow To Supercharge Your IT Procurement and Device ProvisioningFor most businesses, the pandemic meant a rapid acceleration in digital transformation and shift in enterprise mobility priorities. Looking ahead, where are those businesses investing and what's the new focus of IT teams? In this episode, we’re going to explore why more businesses are using device ordering and provisioning services today to gain efficiencies, optimize spend, and reduce risk. We'll also discuss how much the talent crisis, rise in data breaches and supply chain issues have impacted this area of the mobility lifecycle. Featured Guest: Mike Saxby is Vice President at vMOX. A telecom veter...
2022-02-0214 min