Shows
Corporate to Coach73. CLIENT FEATURE - How to sign clients, launch a Group, and plan your exit from the 9to5 with Angeline Gavino
If you’ve ever felt like you’re doing everything right; showing up on LinkedIn, sending newsletters, launching a podcast, but still not seeing clients roll in, this episode is going to light a fire under you. In this episode, I’m joined by one of my incredible 1:1 clients, Angeline, a mum, and VP in the corporate world who built a boutique coaching business on the side and, in just seven months of working together, has: ✅ Signed coaching clients while working a demanding full-time job
✅ Launched her first group program and welcomed five clients into it
2025-10-1629 min
CS RevSpeak - The Podcast for the Revenue-Driven Customer Success LeaderShould Customer Success Teams Own Revenue?The debate continues: Should Customer Success own a revenue number or focus solely on adoption and value?In this episode, Angeline Gavino explores why we’ve been asking the wrong question all along.Instead of debating if CS should own revenue, we should be asking: 👉 How should revenue be measured, enabled, or owned within your CS team?In this episode, Angeline breaks down:Why Customer Success was born in the SaaS eraThe real driver behind the shift toward revenue accountability in CSThe three...
2025-03-3122 min
CS RevSpeak - The Podcast for the Revenue-Driven Customer Success LeaderBecoming a CCO: A Journey Through Leadership and Revenue OwnershipAngeline Gavino sits down with Alexandra Sagaydak, Chief Customer Officer at PeopleForce, to dive into the realities of CS leadership and the journey to becoming a CCO in a revenue-driven world.Alexandra shares her insights on:The evolving role of a CCO: What it really takes to lead Customer Success at the executive level.Owning revenue as a CS leader: How she built and scaled a CS team that naturally took on expansion and renewals.Career growth in CS leadership: Her unconventional journey from...
2025-03-1743 min
CS RevSpeak - The Podcast for the Revenue-Driven Customer Success LeaderBalancing Growth and Employee Empowerment in Revenue-Driven Customer SuccessAngeline Gavino sits down with Telved Devlet, a seasoned Customer Success and revenue leader, to discuss practical strategies for enabling CS teams to transition into revenue ownership while staying true to a people-first mindset.Here’s what you’ll learn:The mindset shift for CS teams: From “service-oriented” to “revenue-driven.”Operationalizing revenue growth: How to create scalable processes that align CS teams with organizational goals.Empowering your people: Why understanding your team’s strengths, providing enablement, and matching talent to customer segments is key to success.Balancing growth with employee exper...
2025-03-0342 min
CS RevSpeak - The Podcast for the Revenue-Driven Customer Success LeaderLeadership Strategies for Managing Up, Across, and Within in Revenue-Focused CSAngeline Gavino is joined by Mike Simmons, Founder of Catalyst A.C.T.S, to explore the critical role of leadership in driving cultural and operational shifts within Customer Success. He shares his unique insights on navigating the transition to revenue-driven CS and building high-performing teams.Key discussion points include:The essence of leadership: What it truly means to lead and move organizations forward.The role of culture in driving success: How to shift from reactive support to proactive customer success.Aligning CS with revenue goals: Building a clear strategy...
2025-02-1741 min
CS RevSpeak - The Podcast for the Revenue-Driven Customer Success LeaderBridging the Gap: How Enablement Empowers CS Teams to Drive GrowthAngeline Gavino welcomes Gina Patel, a seasoned Customer Success leader with 15+ years of experience, to discuss her journey of building and scaling CS teams that drive retention, growth, and operational efficiency.Gina shares her expertise on:Building high-performing CS teams: Mentoring, coaching, and equipping CSMs to grow professionally while delivering customer value.Enablement for Customer Success: The critical role of proper training, tools, and support to empower CSMs to excel in today’s demanding environment.Bridging the gap between CS and Sales: Leveraging consultative approaches to identify and act on gr...
2025-02-0336 min
CS RevSpeak - The Podcast for the Revenue-Driven Customer Success LeaderLeading for Revenue Impact: Essential Traits of a CS LeaderIn this episode of the CS RevSpeak Podcast, Angeline Gavino sits down with Thomas Voigt, Customer Success Coach and Founder of The CS Academy, for a deep dive into what it means to be a leader in the Customer Success space—particularly when leading for revenue impact.Thomas shares invaluable insights on:The competencies and skills successful CS leaders possess and why they are critical in today’s landscape.A leader’s role in uplifting Customer Success within their organization, positioning it as a strategic, revenue-driving function.How to...
2025-01-2040 min
CS RevSpeak - The Podcast for the Revenue-Driven Customer Success LeaderThe Strategic Shift: Preparing CS Teams for Revenue GoalsWhen Ryan Dalton joined Intiveo as Vice President Customer Experience Revenue, he made one thing clear: Customer Success would be a revenue-driving function.In this episode, Angeline Gavino sits down with Ryan to discuss how he strategically transformed the existing CS team’s charter to include expansion ownership within one year. Ryan shares the deliberate steps he took to build a strong foundation for this shift, including:Developing playbooks, role plays, and enablement programs to instill confidence in his team.Structuring responsibilities to ensure CSMs could focus on expansion without being overburdened.Redefining Sales an...
2025-01-0646 min
CS RevSpeak - The Podcast for the Revenue-Driven Customer Success LeaderUnlocking Revenue Growth with Impact DriversAngeline Gavino sits down with Pieter Boon, Co-founder of ImpactPilot, to delve into the transformative concept of impact drivers and their role in revenue growth for Customer Success teams. They explore practical strategies to connect CS activities to measurable outcomes like retention and expansion.Key Topics:What are impact drivers and why are they critical for CS teams?How to identify the most relevant impact drivers for your customers.How do impact drivers differ from customer health scores?Turning impact drivers into actionable plans that influence revenue outcomes.Leveraging impact drivers for...
2024-12-0236 min
CS RevSpeak - The Podcast for the Revenue-Driven Customer Success LeaderDigital Customer Success as a Revenue DriverAngeline Gavino sits down with Dan Ennis to explore how Digital Customer Success can be a powerful revenue driver. Dan shares his expertise on building a scalable Digital CS strategy, emphasizing the importance of aligning customer success efforts with business objectives. They discuss the foundational pillars of digital CS—data, customer journey mapping, automation, and content—and how these elements work together to create proactive engagement and identify revenue opportunities.From cross-functional alignment to leveraging data and automation, Dan explains how to set up Digital CS models that support growth while delivering value to customers. Tune in for...
2024-11-1838 min
Women in Customer Success Podcast128 - How to Own Your Career Growth - Angeline GavinoText us your questions and thoughts!Are you saying 'yes' to opportunities that come your way?I had the pleasure of speaking with Angeline Gavino, the VP of Customer Success at Katalon and a passionate advocate for women in customer success. We talked about Angeline's journey from the Philippines to Vietnam, where she has built a career in customer success. Angeline shared the importance of owning one's growth and seizing opportunities and advice for those starting their careers.We also talked about Angeline's recent adventure into podcasting with her show, CS RevSpeak. She...
2024-10-1640 min
CS RevSpeak - The Podcast for the Revenue-Driven Customer Success LeaderIntroducing CS RevSpeak: Empowering CS Leaders to Drive RevenueWelcome to CS RevSpeak! This podcast is for Customer Success leaders driving revenue growth. Join me, Angeline Gavino, as I dive deep into strategies, frameworks, and insights from top CS experts. Tune in for actionable tips that empower your CS team to succeed! Ways I Can Help You Level Up Customer Success: Value Realization Framework Online Course: Install a repeatable system your team can run: deliver value, prove outcomes, and drive retention and expansion. Self-paced with ready-to-use templates. Learn more. Newsletter: Practical, revenue-driven CS strategies in yo...
2024-09-0205 min
The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.Data-Driven Decision Making in Digital Customer Success with Dan Ennis of Monday.com | Episode 015Dan Ennis of Monday.com, a seasoned expert in the CS community and Monday.com's own digital ace joins us this week. Dan gives us a guided tour of his career journey, transitioning from roots in customer service call centers to account management, and finally, the realm of CS. His insights offer us a fresh perspective on handling different contact personas within a company and the value of data-driven decision making.As we dig deeper into the conversation, we encounter the realities of Monday.com's diverse customer base, its challenges, and its opportunities. Dan teaches...
2023-09-1247 min
GSD - Getting Services DoneA Step-By-Step Guide To Running Digital CSJoin Angeline Gavino and Jeff Kushmerek in this insightful conversation as they discuss the importance of effective digital customer support. Learn how to leverage technology while maintaining a human touch, the significance of empathy and active listening, and how data analytics can enhance personalized interactions. Gain valuable insights on addressing negative feedback and the benefits of a robust knowledge management system.
2023-06-3048 min
Across the FunnelEp#75: Building a Data-Centric Approach to Customer Success Management ft. Angeline Govino (VP Customer Success and Support, Katalon)Angeline Gavino, VP of Customer Success and Support at Katalon, emphasizes the importance of data-driven decisions in customer success management. Angeline discusses strategies for structuring a customer success team, creating a command center dashboard for account managers to access key data, incorporating AI and data-driven approaches, and managing support teams effectively. She talks about the need for prioritizing customer experience, setting right expectations, and continuously learning as key factors for success.
2023-06-1931 min