Shows
Investor TalkFundamento - Powering Contact Centers of the Future with Generative AIListen to the story of Megha Aggarwal and Ankit Durga from Fundamento.Fundamento is an AI virtual agent that helps enterprises reduce costs by 60% in their contact centers, while improving accuracy and customer satisfaction. Named among the 'Top AI Companies in Asia' by Google, Fundamento is tackling one of the biggest markets for the application of Gen AI- call center automation.At publication of this episode, Fundamento is actively raising funds.Angel investor Blerta Toska joins the Investor Talk at the end of this podcast.Hosted by Hester Spiegel and Maaike...
2024-07-0352 min
HealthscapeEpisode 17: Solving the Generic Drug Shortage Crisis in the United States with Ned McCoy, President & Chief Executive Officer of CivicaIn this episode, Ned McCoy, President & Chief Executive Officer at Civica, sits down with Ankit Aggarwal to discuss generic injectable drug shortages in the United States and what Civica is doing to tackle the issue by creating a non-stock, non-profit entity in partnership with major hospitals and health systems.
Ned McCoy has been with Civica since its 2018 launch and prior to being CEO, served as Chief Operating Officer where he was responsible for commercial operations, research and development, manufacturing/supply chain and business development. Ned initially joined Civica as the Chief Business Development Officer, responsible for...
2023-11-2930 minHealthscapeEpisode 16: Disruptor's Journey: Partum Health with Matt Rogers, Co-founder and Head of OperationsMatt Rogers, Co-Founder and Head of Operations at Partum Health, joins Christina Kappil and Ankit Aggarwal to discuss starting Partum Health, how the company is transforming postpartum care, and the ups and downs of starting a business. Matt also provides impactful insights for current and aspiring healthcare leaders and entrepreneurs.
This episode is brought to you by the Kellogg Business of Healthcare Conference and Kellogg Healthcare Club. Partum Health is a past attendee of the Startup & Growth Fair, an event hosted as part of the Kellogg Business of Healthcare conference. If you are interested in learning more or part...
2023-11-1626 min
The CS Mentor - All things Customer SuccessCustomer Success Meetup (Bengaluru Edition) - June 17On June 17, 2023, Something spectacular is happening in the heart of Bengaluru. It's time for the biggest-ever Customer Success Meetup in India!
Join me and a lineup of incredible speakers and panelists. We discuss the challenges in CS and how to resolve them at each level.
Mark your calendars for June 17 and be part of India's most significant Customer Success Meetup. This is your opportunity to network, learn, and be inspired.
#customersuccess #invite #meetup #bengaluru
2023-06-1202 min
The CS Mentor - All things Customer SuccessS0304 - Why Customer Segmentation is important in Customer Success?Today, we'll be talking about customer segmentation and how it can help CS teams tailor their strategies, communication, and services to specific groups of customers.
#customersuccess #segmentation
2023-05-1005 min
SHINY HAPPY PEOPLE with Vinay KumarEp 111: Ankit Aggarwal as ‘The Resilient Entrepreneur’, a Shiny Happy People specialSend us a textA new story of resilience, a new Shiny Happy personality every month! This is a Shiny Happy People special limited podcast series, ‘The Resilient Entrepreneur’. Hosted by guest-host Dhruti Shah, this podcast series is inspired by the stories of resilience featured in her book, ‘The Resilient Entrepreneur: Strategies to set you up for success’. Our second episode features an entrepreneur who was featured on Shark Tank India and who, through his company, wants to connect students across domains in India to a world of opportunities across the globe. Meet the unsto...
2023-04-1333 minThe CS Mentor - All things Customer SuccessS303 - Importance of Technology in Customer SuccessWith so much happening around us, It's essential to scale the business and technology can help you in the same.
In this episode, I will discuss the role of technology and potential pitfalls of the same.
#technology #chatgpt #customersuccess
2023-04-0705 minThe CS Mentor - All things Customer SuccessS302 - Importance of Data in Customer SuccessSome companies have figured out the best way to deliver ROI to customers, While others are still struggling. In this video, I'll talk about the secret tactics these top-notch companies use. #customersuccess #data #csops
2023-03-1504 minThe CS Mentor - All things Customer SuccessS301 - What is CS Ops?Understand what Customer Success Ops do at any organization. Why it started and future.
#customersuccess #operations #career
2023-03-0103 minThe CS Mentor - All things Customer SuccessS300 - What to expect from Season 3Season 3 of The CS Mentor Podcast is launching next week. In this episode, I'll cover what you can expect out of it.
2023-02-2202 min
ABA CampfireABA Abroad e.45Welcome back campers! On this episode we travel abroad to India where we meet our newest camp counselors Ujjaini Sen and Ankit Aggarwal who work with children and young adults in New Delhi. Resident camp counselors Ed and Andrew pick their brains on what it is like working in the field of ABA across the globe. Thanks for listening!
2021-10-0141 min
The CS Mentor - All things Customer SuccessS204 - Setting up Customer Success Function within your OrganizationStarting a CS Department is never an easy decision. Moreover, Starting it right and also at the right timing is imperative. In this episode with Puneet, I am discussing the nuances of starting the CS function and how to scale it as the organization grows.
More Read:
https://customersuccessbox.com/how-to-start-a-customer-success-department/
2021-08-3053 minThe CS Mentor - All things Customer SuccessS203 - Hiring and Growing the CS TeamWhether you're a job seeker or an employer, I highly recommend you to listen to this episode. In this episode, I am speaking to Emily Garza, AVP, Customer Success at Fastly Inc. Emily and I discuss why employers struggle to find the right talent and why candidates struggle to find the right job. We also discussed Emily's journey into Customer Success and how can someone do that too.
2021-06-2429 minThe CS Mentor - All things Customer SuccessS202 - Wearing Multiple Hats as a CSMEver wondered why CSMs are so busy? Well, It's because they wear multiple hats and held responsible for many things.
In this episode, I am discussing how CSMs can actually take care of everything while managing multiple things at once.
2021-05-1123 minThe CS Mentor - All things Customer SuccessS201 - How to Accelerate Customer Relationships with Ronni GaunThe CS Mentor is back with Season 2. In this first episode, I am speaking to Ronni Gaun who is a fellow Top 100 CSM. With over 25 Years of experience in Client Facing roles, Ronni is expert in accelerating the relationships. In this episode, I speak to her about the same.
2021-04-0622 minThe CS Mentor - All things Customer SuccessEpisode 30: OKRs for Customer Success ManagersWondering how Customer Success Managers reach their goals? Well they have OKRs aligned according to the multiple stages. Listen to this episode to know what are OKRs and how it looks in Customer Success.
2020-11-3000 minThe CS Mentor - All things Customer SuccessEpisode 29: How much do CSMs earnChoosing a career path is tough! There are a lot of uncertainties and you want to know if this is the right decision. Fortunately, This episode would make things easy if you are looking to explore Customer Success as a Career.
In this episode, I would be answering 4 key questions:
How does a career in Customer Success look like?
What's the career path?
CS learning opportunities?
How much can you earn?
Anonymous Salary Survey:
https://incustomersuccess.com/salary-benchmarks/
2020-11-1700 min
Prime Venture Partners PodcastSpecial Episode: SaaS, Platforms, Fintech, Growth, Branding and more25 Guests 1 EpisodeA special episode on the podcast this week. On this episode we share with you nuggets from our first 25 episodes. Let us know which one is your favourite. Time stamp:0:24 - Sachin Gupta, Co-Founder & CEO HackerEarth1:28 - Nakul Shenoy, Mentalist & Mystery Entertainer2:23 - Rajesh Magow, Co-Founder & Group CEO MakeMyTrip3:35 - Sanjeev Bikhchandani, Co-Founder Info Edge(Naukri) 5:10 - Miten Sampat, Ex- CSO Times Internet7:11 - Paras Chopra, Founder & Chairman Wingify8:40 - Sanjay Jain, Partner Bharat Innovation Fund10:37 - Sangeet Paul Choudary, Founder Platformation Labs12:05 - Padma...
2020-11-1237 minPrime Venture Partners PodcastSpecial Episode: SaaS, Platforms, Fintech, Growth, Branding and more25 Guests 1 EpisodeA special episode on the podcast this week. On this episode we share with you nuggets from our first 25 episodes. Let us know which one is your favourite. Time stamp:0:24 - Sachin Gupta, Co-Founder & CEO HackerEarth1:28 - Nakul Shenoy, Mentalist & Mystery Entertainer2:23 - Rajesh Magow, Co-Founder & Group CEO MakeMyTrip3:35 - Sanjeev Bikhchandani, Co-Founder Info Edge(Naukri) 5:10 - Miten Sampat, Ex- CSO Times Internet7:11 - Paras Chopra, Founder & Chairman Wingify8:40 - Sanjay Jain, Partner Bharat Innovation Fund10:37 - Sangeet Paul Choudary, Founder Platformation Labs12:05 - Padma...
2020-11-1237 minThe CS Mentor - All things Customer SuccessEpisode 28: Let's talk about QBRsQBR or Quarterly Business Review is a term not commonly known to many (even to a lot of Customer Success Managers). In this episode, I would be sharing What exactly is a QBR, Why it is important and what all goes in a QBR.
2020-11-0900 minThe CS Mentor - All things Customer SuccessEpisode 27: A Typical Day in Life of a CSMDo you wonder how do Customer Success Managers handle so much work together? Well, The need is to have a balance in the work schedule. This episode of The CS Mentor Podcast tells you about a typical workday of a Customer Success Manager.
2020-11-0300 minThe CS Mentor - All things Customer SuccessEpisode 26: My Journey into Customer SuccessDo you wonder how I moved into Customer Success? Listen to this episode to know my journey!
2020-10-1900 minThe CS Mentor - All things Customer SuccessEpisode 25: CSM Interview Prep - Managing Internal CommunicationCommunication is bread and butter for a Customer Success Manager! And we often need to communicate both internally and externally. In this episode of the CS Mentor Podcast, I am discussing why Internal communication is important and what could you do to make it easier.
2020-10-1200 minThe CS Mentor - All things Customer SuccessEpisode 24: CSM Interview Prep - CSAT vs. NPSIf you can't measure it, You can't improve it!
In this episode of The CS Mentor Podcast, I am sharing insights on Customer Satisfaction Metrics viz. NPS and CSAT. Tune in to this episode to know what are these are how are they used.
2020-10-0500 minThe CS Mentor - All things Customer SuccessEpisode 23: CSM Interview Prep - Answering Previous Time based QuestionsThe second-most popular type of question asked during the CS interview is "Tell me about a time..". Interviewers love this question! While you have to tell your story here, What if you can add an interesting element to it and outperform the competition? Listen to this episode where I share a framework to leave an impact on the interviewer with your answer!
2020-09-2803 min
Lunch with LeonLunch with Leon episode 14 - Bhavish AggarwalAfter a bad taxi experience in 2011, Bhavish Aggarwal resolved to do something better. The result was to co-found Ola Cabs in India.
In 2015, along with co-founder Ankit Bhati, they were the youngest to be included in that year's list of richest Indians.
Since then, Ola Cabs has expanded to Australia, New Zealand and now London.
Last year the company was valued at £6.5bn and at 35-years-old Bhavish is one of the world’s most successful young entrepreneurs.
In conversation over Lunch with Leon Daniels he opines that the pandemic will not alter travel...
2020-09-2429 minThe CS Mentor - All things Customer SuccessEpisode 22: CSM Interview Prep - Answering Situation based QuestionsSituation based questions are the most common questions in a CS interview. Unfortunately, a lot of times we don't prepare for them ahead and fail to answer it correctly. Listen to this episode where I share a framework to leave an impact on interviewer with your answer!
2020-09-2105 minThe CS Mentor - All things Customer SuccessEpisode 21: CSM Interview Prep - Why is Customer Success Important to youIn this new series, I would be giving a framework to answer the top 5 questions being asked during the Customer Success Interviews. In this first episode of this series, I answer the question, "Why is Customer Success Important to you?"
2020-09-1404 minThe CS Mentor - All things Customer SuccessEpisode 20: How to Nail Virtual Interviews with Shubha JoshiWith the new normal, Things have changed considerably. It has also impacted the way interviews are conducted. Today on the CS Mentor Podcast, I speak to Shubha Joshi who is the founder of The Image Launchpad. She specializes in Image consulting and one of the few AICI accredited Image Consultants in India. Listen to this episode to learn the tips to nail your next virtual interview.
Wait! There is more to it. Shubha has agreed to provide a FREE Virtual Image consulting session worth 110USD to one of our lucky listeners. During this interview, You would hear...
2020-09-0823 minThe CS Mentor - All things Customer SuccessEpisode 19: Top 5 questions for your next Customer Success InterviewPreparation always comes before Success, Even in the dictionary.
What if I tell you the questions you might need to answer during your next Customer Success Interview?
No, I am not joking and I am not applying any mind-reading techniques here. If you zoom out a bit and identify what hiring managers would be looking, You would be able to guess the questions.
Listen to this episode and find out the Top 5 questions people ask during Customer Success Manager interviews.
2020-08-3104 minThe CS Mentor - All things Customer SuccessEpisode 18: Do you need a specialised degree to be a Customer Success Manager?Do you think Customer Success Managers need a specialised degree?
In this episode, I discuss how your education impacts your job and what companies look for when they look out for Customer Success Managers.
2020-08-2404 min
Indian Silicon Valley with Jivraj Singh SacharE02 - How should you start a startup? w/Dare2Compete's Ankit AggarwalIn this Episode, I (@Jivraj Singh Sachar) speak with Ankit Aggarwal of Dare2Compete on the How of Starting up! We often get clouded by ideas with no sense of direction about what needs to be done next.
In this Episode, Ankit Aggarwal talks about the three step approach of validating your idea in terms of -
1. Feasibility 2. Practicality 3. Scalability.
Ankit Aggarwal talks from the experience of building the largest student community in the country! Here's a quick glance into the Episode!
1. (2:45) : Opinion on the Indian Silicon Valley
2. (4:36) : When sho...
2020-08-2334 minThe CS Mentor - All things Customer SuccessEpisode 17: Why Customer Success is the best role ever made!Love Customer Success?
Listen to this episode of The CS Mentor podcast to understand why Customer Success Managers are loved within an organization and why there is a huge demand in this profession!
2020-08-1404 minThe CS Mentor - All things Customer SuccessEpisode 16: Going out of the Box and Getting more InterviewsIt is often said that 'When something doesn't work the traditional way, Do something out of the box'.
How do you think out of the box during job search? Well, This episode has the answer!
You can literally follow the same process during the job search and I did the same a while ago. This approach helped me out in fixing interviews with the target companies and eventually landing up a job at MoEngage.
2020-08-1005 minThe CS Mentor - All things Customer SuccessEpisode 15: LinkedIn - How to start conversations and get interviewsOkay, So you have an awesome LinkedIn profile. You are getting some profile views and probably some recruiters' messages in your inbox. But, You still long for that dream company! How can you probably get the job there? You could do all this by making the first move. Yes, By reaching out to the right people in right way, You can land interviews and probably your dream job too!
In this episode of 'The CS Mentor' Podcast, I discuss the strategy that has worked for me as well as many other candidates that I have coached.
2020-08-0706 minThe CS Mentor - All things Customer SuccessEpisode 14: LinkedIn - Your experience mattersDo you know the secret to accelerate your career and get a job via LinkedIn?
In this second episode of the LinkedIn Optimisation series, I talk about two important sections that not only help you give more profile views but also helps in holding the first impression you were able to make. With the right content, These sections take you one step closer to your dream job.
2020-08-0305 minThe CS Mentor - All things Customer SuccessEpisode 13: Making the first Impression with LinkedInDo you know the secret to accelerate your career and get a job via LinkedIn?
In this first episode of the LinkedIn Optimisation series, I talk about the 4 key elements you need to change to make the first impression with your LinkedIn profile.
These 4 things are Your Profile Photo, Headline, Cover Photo, and About me. I'm sure that these tips would help you give more exposure to your LinkedIn profile and hence better chances of getting interviews.
2020-07-3106 minThe CS Mentor - All things Customer SuccessEpisode 12: Getting more Interviews via LinkedInDo you know the secret to accelerate your career and get a job via LinkedIn?
During Feb 2020, I was in a bit of situation, CoronaVirus had already started impacted the jobs and I was scheduled to come back to India. I started my job search with no luck. My applications were just landing nowhere. So, I changed my strategy altogether and optimise my LinkedIn strategy. In this series of episodes, I am going to share the tips and tricks you could use to get more interviews.
2020-07-2702 minThe CS Mentor - All things Customer SuccessEpisode 11: Framing a perfect 'About Me'We have been always told that the first impression is the last impression. In this episode of The CS Mentor Podcast, I reveal a framework I use to draft a perfect about me. Any Customer Success Manager can use this to make an impact and improve the chances of getting hired!
2020-07-2406 minThe CS Mentor - All things Customer SuccessEpisode 10: Customer Success as a Career with Atma Gunupudi (Part 2)I'm really excited to bring you the first-ever interview podcast at 'The CS Mentor'. In this second part of my conversation with Atma, I am covering the following things:
Skills Hiring Managers look for when they hire CSMs
How to move into Customer Success without any knowledge
The most important skill for a Customer Success Manager
2020-07-2014 minThe CS Mentor - All things Customer SuccessEpisode 09: Customer Success as a Career with Atma Gunupudi (Part 1)I'm really excited to bring you the first-ever interview podcast at 'The CS Mentor'. In this first part of my conversation with Atma, I am covering the following things:
Customer Success as a Career
Customer Success in 2010.
Future of Customer Success
Impact of Covid19 on CS Role
2020-07-1716 minThe CS Mentor - All things Customer SuccessEpisode 08: How should a Customer Success Manager's Resume look like?Are you looking out for Customer Success job? This episode talks about Customer Success Manager's resume. Use the tips and tricks shared in this episode to stand out from the crowd and get your next job easily!
2020-07-1307 minThe CS Mentor - All things Customer SuccessEpisode 07: Do you need technical skills to be a CSM?Technical or non-technical? Without a doubt, This is one of the most debatable questions in Customer Success. I decided to take a poll on it and share my findings.
2020-07-1004 min
IP Goes PopOpen the Pod Bay Doors Hal - Artificial Intelligence and Intellectual PropertyIn this episode of IP Goes Pop!, Jay Halt, Shareholder at Volpe Koenig, and Ankit Aggarwal, Associate at Volpe Koenig, join Shareholder Michael Snyder to talk about Artificial Intelligence in pop culture. They discuss inventorship and how it can become even more complicated when Artificial Intelligence is added to the picture. For full show notes please visit vklaw.com, you can also connect with us on Twitter and Instagram using the handle @volpeandkoenig.
2020-07-0834 minThe CS Mentor - All things Customer SuccessEpisode 06: Hacking into the Customer Success CareerAre you aware of this secret 'hack' which people use to land their first Customer Success job?
2020-07-0304 minThe CS Mentor - All things Customer SuccessEpisode 05: Why moving into Customer Success is easier than you thinkHow many times you have said this to yourself: "Damn, It's so hard to move into Customer Success". Well, If you have said it, Listen to this episode where I am demystifying this myth and give you a 'hack' to supercharge your career!
2020-06-2706 minThe CS Mentor - All things Customer SuccessEpisode 04: 8 Important Skills for a Customer Success ManagerDo you know what makes a good customer success manager? In this episode, I am going to reveal the 8 important skills needed to become a successful CSM.
2020-06-2307 minThe CS Mentor - All things Customer SuccessEpisode 03: Customer Success TerminologiesYou can't become a Customer Success Manager in a day but this episode would make you would sound like one! In this episode, I am going to talk about the 10 most frequently used jargon in Customer Success space.
2020-06-1908 minThe CS Mentor - All things Customer SuccessEpisode 02: The History of Customer SuccessDo you know When the term 'Customer Success' was coined? It's important to know the history so that you understand why Customer Success is an integral part of SaaS these days.
2020-06-1905 minThe CS Mentor - All things Customer SuccessEpisode 01: Defining Customer SuccessIf you're like me, You would have been asked a question like: "Customer Success? No, I am not aware of it! What's it's like?". Trying to answer the question may not have resulted in anything. However, This episode would help you understand "What is Customer Success?" and how to answer this question.
2020-06-1905 minThe CS Mentor - All things Customer SuccessEpisode 00: What is the CS Mentor?Last month, I started helping out people who wanted to transition into Customer Success. Some of my mentees were in a similar field but there were a few who had no idea about Customer Success.
When I tried pointing them to the right content, I realize that it doesn't exist. That's when I thought of starting my own Podcast to bridge this gap.
2020-06-1303 min
The Gifters: Your Story is a Gift to the WorldEp. 329: Ankit AggarwalFounder & CEO, Dare2Compete | Guest, Keynote & TEDx Speaker
https://www.linkedin.com/in/ankitd2c/
2020-04-2111 min