Shows
SuperPod — The no-filter MSP showLessons from a Rural MSP: Jacob Bespalec's Insights on Growth and SustainabilityDiscover how Jacob Bespalec turned the challenges of running an MSP in a rural setting into opportunities for growth. From building strong client relationships to driving community impact, Jacob’s journey offers practical lessons for thriving in any environment.2024-12-1829 minSuperPod — The no-filter MSP showMSP Finance 101: Creating the Right Foundation for Sustained GrowthHeather MacDonald, Director of UK-based Counting Creators, shares insights on common mistakes MSPs make, the importance of setting up a solid financial foundation, and how to choose the right accounting partner. She discusses the pros and cons of outsourcing versus in-house accounting, key financial metrics that MSPs should track, and the critical role of management accounting. Heather emphasizes the necessity for MSPs to understand their numbers to ensure business growth and sustainability. 2024-12-1130 minSuperPod — The no-filter MSP showNiche Down: How One MSP Found Success Through Super SpecializationIn this episode, George shares insights on the importance of niche specialization, the transition from break-fix to managed services, and the challenges faced along the way. He emphasizes the need for documented processes, the right tools, and building strong customer relationships to ensure business growth and efficiency. 2024-12-0427 minSuperPod — The no-filter MSP showMSP Blueprint for Growth: Lessons from a Second-time MSP FounderIn this episode, Joe Burns, CEO of Reformed IT, discusses his journey as a second-time MSP founder. The conversation covers key lessons learned from his previous experience, the importance of employee wellness, intentional business planning, and the significance of community engagement. Joe emphasizes the need for a structured approach to client relationships, focusing on ideal customer profiles, and the value of understanding financial metrics.2024-11-2730 minSuperPod — The no-filter MSP showThe Accidental MSP Entrepreneurs: Embracing Vulnerability and CommunityIn this special episode, Natalia Scheidegger, CEO of Australia-based 3rdmill, and Vera Tucci, COO of Italy-based T-Consulting, have a heartfelt and insightful conversation with SuperOps Channel Chief Juan Fernandez on their accidental foray into the MSP world, their journeys so far, and the lessons they have learnt along the way.2024-11-2058 minSuperPod — The no-filter MSP showGrowing Through Acquisitions: The CyberStreams StoryMatt Kordell, COO of Austin-based CyberStreams, and his co-founder started their MSP business with an acquisition. It's safe to say inorganic growth is in the company's DNA. CyberStreams has completed 3 acquisitions and is on the hunt for its 4th one. 2024-11-1330 minSuperPod — The no-filter MSP showMSP Project Management: A Profitable PlaybookDid you know that project management is a drain on profitability for many MSPs? But, there is a way to do projects that do not tie down your top techs and can still earn you profitable revenue. Project Delivery and IT Operations leader, Todd Kane, who is President of Evolved Management Consulting, joins us in the next episode of SuperPod to share his Project Management playbook.2024-11-0640 minSuperPod — The no-filter MSP showThe ABCs of MSP Marketing: getting your foundation rightMark Copeman, Director of UK-based Wingman Marketing, is an expert in Managed Service Providers (MSPs) marketing, In this episode he discusses the essential foundations of marketing for MSPs. He emphasizes the importance of starting with a clear understanding of goals, target markets, and value propositions. Mark reframes the concept of lead generation, and explains why ecosystem approach to marketing works.2024-10-3030 minSuperPod — The no-filter MSP showWhat I wish I knew before starting my MSPIn this episode of SuperPod, Alex Harvey, Managing Director of Snap IT, talks about what he wished he knew when starting his MSP. Alex dives deep into the early days of his MSP business journey, the assumptions he made, and what he would change if he were to do it all over again. He shares extremely practical insights on topics like financial management, operational processes, hiring, marketing, client acquisition, dealing with difficult clients, and pricing strategies. This is a must listen for founders who are early in their MSP journey.2024-10-2340 minSuperPod — The no-filter MSP showLevelling up MSP productivity: Strategies and tacticsClaire Jenks is Director of Jenks Creative and calls herself the MSP Implementation Sidekick. Making MSPs more productive, while also ensuring they have time for themselves outside of work is something Claire wants to make happen. In this episode she shares her practical suggestions and strategies that all MSPs can follow, so they get more needle-moving work done, and still have time for their families and hobbies. 2024-10-1543 minSuperPod — The no-filter MSP showHow timely mentorship is helping this MSP scale new peaksChance meetings can sometimes create outsize impact. This was the case for Steve Rumancik and Dave Patel. They meet on the sidelines of SuperOps' SuperSummit - a late night chat at a hotel bar led to Dave becoming Steve's mentor. Over the past many months Dave and Steve have changed the course of growth at Peak Technologies2024-10-0857 minSuperPod — The no-filter MSP showSuccessfully scaling the co-managed IT model: A first-person accountVera Tucci is Co-owner and CEO of Italy-based T-Consulting. She has over 16 years of experience in the industry, and has found success with the co-managed IT services model. In this episode, she talks about co-managed IT services, adapting marketing to IT managers, and client management strategies in running a successful MSP.2024-10-0138 minSuperPod — The no-filter MSP showCracking the code: Secrets to MSP GrowthHarrison Baron, Founder and CEO of Baron Media and Host of the Brutally Honest podcast, also now runs Growth Generators, a YouTube channel aiding MSPs. In his early career, he helped grow an MSP to $2M in two years. After launching his agency, he pivoted to YouTube, producing 5 videos weekly on sales, marketing, and operations for MSPs. He has built an online community through Discord and runs an MSP mentorship program called MSP Heroes. In this episode he shares his secrets to cracking the MSP growth code2024-09-2548 minSuperPod — The no-filter MSP showCommunity and collaboration: the secret sauce to MSP successRob Rae is Corporate President of Community and Ecosystem at Pax8. He is the face and voice of Pax8 for partners. His passion lies in forging close ties with MSPs and vendors, effortlessly blending all facets of the ecosystem into a vibrant and unified community.In this episode he speaks about MSP relationships, community support, managed services growth, industry challenges and opportunities, and Pax8's initiatives for partners.2024-09-1932 minSuperPod — The no-filter MSP showWhat MSPs needs to know about the recessionLaunching special edition of SuperOps.ai's podcast, SuperPod - Recession-proof your MSP. In the 1st episode, Canalys' Senior Analyst, Robin Ody, shares data and his analysis on how the recession could affect Managed Service Providers (MSPs).2024-09-1935 minSuperPod — The no-filter MSP showWhat an MSP should do when growth plateausPete Matheson started Tekkers IT Solutions in 2011 at the tail end of the previous recession. He grew the business to over 16 staff and over £1.2m in revenue. He successfully sold the business in 2020. He is using the lessons he learned from building, scaling, and selling his business to coach other MSPs. He is also a popular YouTuber and mobile & tech reviewer.In this episode, he talks about the challenges that prevent smaller MSPs from achieving growth.2024-09-1949 minSuperPod — The no-filter MSP showLeveraging your network - the secret to MSP successMatt Solomon is a veteran in the MSP industry. He was the 1st employee at the cybersecurity firm ID Agent. He is the Co-founder of the MSP-focused vendor marketplace, Channel Program. Matt is a sales and marketing expert and, before launching Channel Program, ran a consultancy business where he supported MSPs and others with their go-to-market strategies.In this episode, Matt dives into the topic of how MSPs need to leverage their network online and offline. He says MSPs need to be where their customers and prospects gather and position themselves as an expert.2024-09-1932 minSuperPod — The no-filter MSP showLife and business lessons on resilienceMark Copeman is Director at Wingman Marketing. He is a serial entrepreneur and author of MSP Secrets Revealed and Help Desk Habits. He has worked closely with MSPs for many years, especially on making their websites effective. Having faced a severe health crisis at the age of 27, Mark talks about resilience, especially the human aspects of it.2024-09-1933 minSuperPod — The no-filter MSP showAutomating MSP workflow to drive faster growthChris Timm is an MSP expert and runs Sondela Consulting based in the UK. He closely works with MSP businesses across the globe and helps them achieve efficiencies and maximize profitability through the use of PSA and other business tools. He has deep experience in the MSP industry and ran an MSP business for 14 years. In this episode, he talks about the need for automating MSP workflow if you want to achieve faster growth, especially when the overall macro economy is slowing down.2024-09-1930 minSuperPod — The no-filter MSP showSo you have a cybersecurity package, what next?Jennifer Bleam, better known as the “Cybersecurity Sherpa”, is the founder of MSP Sales Revolution. She is a mentor to MSPs and has helped grow several multi-million dollar companies and divisions in under 2 years each. In this episode, she talks about how MSPs should sell their cybersecurity package and shares practical and tried and tested methods to make that sale happen.2024-09-1935 minSuperPod — The no-filter MSP showWhy you need to start charging your clients more for cybersecurityCybersecurity is a crucial component of a business's health posture. But they're often underrated during negotiations when it comes to paying for it. In this episode of SuperPod — Recession-proof your MSP, Andrew Eardley talks about why it's important for MSPs to charge more for their cybersecurity services to help MSPs understand their importance.2024-09-1940 minSuperPod — The no-filter MSP showHow to market technology to those who don’t want to talk techDave Sutton is the Managing Director of Wingman Marketing. He started his career working for MSPs and realized that there wasn’t any good marketing agency that was focused on MSPs. He set out to bridge this gap and in 2017 launched Wingman, which acts as the external marketing department for MSPs.In this episode, Dave talks about how MSPs can market tech to those who don’t want to talk about tech, especially when in a recession many businesses are looking to outsource their IT support.2024-09-1936 minSuperPod — The no-filter MSP showWhy MSPs need to curate their client listJoe Burns is the co-founder and CEO of Reformed IT, which offers Managed IT Services and specializes in Cyber Security. Reformed IT is Joe’s second MSP. He co-founded Pyranet UK in 2005, and exited it successfully in 2016 when Townley Group acquired it. Joe remained at Townley as its Group Managing Director until 2019. In this episode, Joe shares how the lessons he learned from his experience building Pyranet have influenced his second stint as an MSP entrepreneur. One of the key lessons is the importance of carefully selecting the partners an MSP chooses to work with, and this inc...2024-09-1927 minSuperPod — The no-filter MSP showCreating a resilient MSP that is built for successHow resilient is your MSP business? When the macroeconomic climate becomes inclement, will your MSP weather the storm? Vera Tucci, Co-owner and COO of T-Consulting shares hard-earned lessons on building a resilient MSP in this episode of SuperPod - Recession-proof your MSP.2024-09-1950 minSuperPod — The no-filter MSP showWhy and how to become indispensable to your clientsCustomer retention is an uphill battle, especially in times of retention where businesses are cutting corners and saving costs. That's why Richard Tubb talks about the need to be an essential partner in your client's eyes and how you can reach that level.2024-09-1937 minSuperPod — The no-filter MSP showSurviving challenging times by being a better leaderIan Luckett and Stuart Warwick are founders of the MSP Growth Hub. Ian has over 20 years of experience as a mentor, coach and business strategist. Stuart is an MSP-focused business coach, creator of the Scale with Confidence model and Founder of the MSP Mastery program. In this episode, Ian and Stuart speak about how an MSP business owner can survive and thrive in challenging times by being a great leader and how to become one.2024-09-1939 min
SuperPod — The no-filter MSP showGrowing your MSP in a recessionTracy Pound is the founder and MD of Maximity Ltd & the chair of CompTIA board of directors. Having worked with thousands of MSPs, she helps people take the SH out of IT day in and day out. In this episode with SuperPod, she reveals exclusive insights about growing your MSP in a recession.2024-09-1933 minSuperPod — The no-filter MSP showLeveraging automation for efficiency and succession-planningScott Riley is a tech strategy professional who has worked in the IT and tech industry for over 20 years. He has held leadership roles at some of the UK’s largest IT service providers. Scott now runs a Microsoft 365 and Azure consultancy firm Cloud Nexus.In this episode, Scott shares his insights on how in the recession, automation and standardization are a must for MSPs not just from an operational efficiency point of view, but also from a succession planning point of view.2024-09-1942 minSuperPod — The no-filter MSP showDiversity & inclusion go hand-in-hand with growthKris Blackmon is Chief Channel Officer at channel strategy leader JS Group. Kris is a veteran channel community builder and a fierce advocate of diversity, equity, and inclusion. In this episode of SuperPod — Recession-proof your MSP, Kris talks about why it's so important to have a diverse workplace, and how it actually walks along with your company's growth.2024-09-1930 minSuperPod — The no-filter MSP showWhy is now the best time to take a good, hard look at your marketing strategyIf you're worried about your leads going down in a recession, you might need some help marketing your MSP effectively. How do you go about it? That's what we asked Paul Green on this episode of SuperPod — Recession-proof your MSP. Tune in!2024-09-1927 minSuperPod — The no-filter MSP showWhat an acquirer looks for in an MSPAcquisitions are a dream for MSPs but getting acquired is a long and tricky journey that comes with numerous pitfalls. That's why we talked to Dave Patel, Co-founder & CTO of BilledRight, for his insights on the green flags that every acquirer looks for.2024-09-1928 minSuperPod — The no-filter MSP showHow to take the leap from break-fix to a managed services businessNick Martin is the director of Pennsylvania-based Main Street IT solutions. Since 2010, he’s been in the IT industry with his dad, and made his career in break-fix shops. Now, he’s moved completely into managed services, and it’s been a difficult but rewarding journey. In this episode of SuperPod, Nick talks about his experience of moving from a break-fix model to managed services.2024-09-1935 minSuperPod — The no-filter MSP showMoving away from break-fix to managed services as a solo MSPRob Ellis, Founder of The Microsoft 365 Chap, often refers to himself as a one-man band. With over 24 years of experience in IT, he’s built a successful MSP business from scratch after being in the field of IT consultancy for a long time. And he’s never been happier. In this episode of SuperPod, Rob shares insights and lessons he’s learned while starting and running his solo MSP.2024-09-1939 minSuperPod — The no-filter MSP showBuilding an MSP practice on cybersecurityChris Noles is President of Beyond Computer Solutions. He started as a Network Engineer in 1997. Chris has more than 24 years of experience in security services. Chris works with title companies, real estate attorneys, and mortgage companies. In this episode of SuperPod, Chris talks about what it takes for MSPs to build their practice on cybersecurity.2024-09-1924 minSuperPod — The no-filter MSP showTrue MSP's journey to 100 customersNeil Shaw runs England-based True MSP. He has worked in the IT industry since the mid-90s and started True MSP in 2017. And in these few short years, he and his business partner have built an MSP with 10 team members, 100 clients, and boasts of a 100% client retention rate. True MSP has reached the 1 million pounds milestone and is on track to reach 2 million pounds soon.In this episode, Neil speaks about his MSP’s journey to 100 customers and shares his lessons and insights on how to build and scale an MSP.2024-09-1932 minSuperPod — The no-filter MSP showHow you can build an MSP you can sellAndrew Eardley is the Founder of Prompt PC and MSP Easy Tools. He launched Prompt PC, a Stoke-on-Trent, England-based IT support and security service provider in 1998. It was acquired earlier this year, and he launched MSP Easy Tools in 2019. It offers a package of products, especially for MSPs.In this episode of SuperPod, Andrew talks in detail about his 10-step guide that can help MSPs build and sell their business.2024-09-1937 minSuperPod — The no-filter MSP showHow to build a security-first MSPJonathan Sheldon is President of Boston-based FlightPath IT, which offers managed IT services for small and medium businesses in Greater Boston and beyond. FlightPath IT started in 2016 and offers everything from Cloud backups and help desk to technology consulting and IT security.In this episode of SuperPod, Jonathan talks about running a security-focused MSP, the importance of having an end goal in mind when starting out, about not just ensuring employees have a security-first mindset but also educating end-users so they take all precautions needed.2024-09-1927 minSuperPod — The no-filter MSP showBreaking the glass ceiling: what it's Like for a woman working in techTracy Pound is the Founder and MD of MaximITy, which offers IT training, consultancy, and project management to companies. She's also the chair of the board of directors of CompTIA, the IT trade association. She also serves on the advisory board for Channel Futures and is also the Co-founder of Prism Solutions, an insurance brokerage.In this episode of SuperPod, Tracy talks about why the MSP and IT industry need more women founders and employees, what it takes to start and scale an MSP business, and how doing “it”, be it sales or marketing, is the best way...2024-09-1648 min
SuperPod — Recession-proof your MSPWhat an MSP should do when growth plateausPete Matheson started Tekkers IT Solutions in 2011 at the tail end of the previous recession. He grew the business to over 16 staff and over £1.2m in revenue. He successfully sold the business in 2020. He is using the lessons he learned from building, scaling, and selling his business to coach other MSPs. He is also a popular YouTuber and mobile & tech reviewer.In this episode, he talks about the challenges that prevent smaller MSPs from achieving growth.2023-06-2149 minSuperPod — Recession-proof your MSPLeveraging your network - the secret to MSP successMatt Solomon is a veteran in the MSP industry. He was the 1st employee at the cybersecurity firm ID Agent. He is the Co-founder of the MSP-focused vendor marketplace, Channel Program. Matt is a sales and marketing expert and, before launching Channel Program, ran a consultancy business where he supported MSPs and others with their go-to-market strategies.In this episode, Matt dives into the topic of how MSPs need to leverage their network online and offline. He says MSPs need to be where their customers and prospects gather and position themselves as an expert.2023-06-1432 minSuperPod — Recession-proof your MSPLife and business lessons on resilienceMark Copeman is Director at Wingman Marketing. He is a serial entrepreneur and author of MSP Secrets Revealed and Help Desk Habits. He has worked closely with MSPs for many years, especially on making their websites effective. Having faced a severe health crisis at the age of 27, Mark talks about resilience, especially the human aspects of it.2023-05-3133 minSuperPod — Recession-proof your MSPAutomating MSP workflow to drive faster growthChris Timm is an MSP expert and runs Sondela Consulting based in the UK. He closely works with MSP businesses across the globe and helps them achieve efficiencies and maximize profitability through the use of PSA and other business tools. He has deep experience in the MSP industry and ran an MSP business for 14 years. In this episode, he talks about the need for automating MSP workflow if you want to achieve faster growth, especially when the overall macro economy is slowing down.2023-05-2430 minSuperPod — Recession-proof your MSPSo you have a cybersecurity package, what next?Jennifer Bleam, better known as the “Cybersecurity Sherpa”, is the founder of MSP Sales Revolution. She is a mentor to MSPs and has helped grow several multi-million dollar companies and divisions in under 2 years each. In this episode, she talks about how MSPs should sell their cybersecurity package and shares practical and tried and tested methods to make that sale happen.2023-05-1735 minSuperPod — Recession-proof your MSPWhy you need to start charging your clients more for cybersecurityCybersecurity is a crucial component of a business's health posture. But they're often underrated during negotiations when it comes to paying for it. In this episode of SuperPod — Recession-proof your MSP, Andrew Eardley talks about why it's important for MSPs to charge more for their cybersecurity services to help MSPs understand their importance.2023-05-0340 minSuperPod — Recession-proof your MSPHow to market technology to those who don’t want to talk techDave Sutton is the Managing Director of Wingman Marketing. He started his career working for MSPs and realized that there wasn’t any good marketing agency that was focused on MSPs. He set out to bridge this gap and in 2017 launched Wingman, which acts as the external marketing department for MSPs.In this episode, Dave talks about how MSPs can market tech to those who don’t want to talk about tech, especially when in a recession many businesses are looking to outsource their IT support.2023-04-2636 minSuperPod — Recession-proof your MSPWhy MSPs need to curate their client listJoe Burns is the co-founder and CEO of Reformed IT, which offers Managed IT Services and specializes in Cyber Security. Reformed IT is Joe’s second MSP. He co-founded Pyranet UK in 2005, and exited it successfully in 2016 when Townley Group acquired it. Joe remained at Townley as its Group Managing Director until 2019. In this episode, Joe shares how the lessons he learned from his experience building Pyranet have influenced his second stint as an MSP entrepreneur. One of the key lessons is the importance of carefully selecting the partners an MSP chooses to work with, and this inc...2023-04-1927 minSuperPod — Recession-proof your MSPCreating a resilient MSP that is built for successHow resilient is your MSP business? When the macroeconomic climate becomes inclement, will your MSP weather the storm? Vera Tucci, Co-owner and COO of T-Consulting shares hard-earned lessons on building a resilient MSP in this episode of SuperPod - Recession-proof your MSP.2023-04-1250 minSuperPod — Recession-proof your MSPWhy and how to become indispensable to your clientsCustomer retention is an uphill battle, especially in times of retention where businesses are cutting corners and saving costs. That's why Richard Tubb talks about the need to be an essential partner in your client's eyes and how you can reach that level.2023-04-0537 minSuperPod — Recession-proof your MSPSurviving challenging times by being a better leaderIan Luckett and Stuart Warwick are founders of the MSP Growth Hub. Ian has over 20 years of experience as a mentor, coach and business strategist. Stuart is an MSP-focused business coach, creator of the Scale with Confidence model and Founder of the MSP Mastery program. In this episode, Ian and Stuart speak about how an MSP business owner can survive and thrive in challenging times by being a great leader and how to become one.2023-03-2939 minSuperPod — Recession-proof your MSPGrowing your MSP in a recessionTracy Pound is the founder and MD of Maximity Ltd & the chair of CompTIA board of directors. Having worked with thousands of MSPs, she helps people take the SH out of IT day in and day out. In this episode with SuperPod, she reveals exclusive insights about growing your MSP in a recession.2023-03-2233 minSuperPod — Recession-proof your MSPLeveraging automation for efficiency and succession-planningScott Riley is a tech strategy professional who has worked in the IT and tech industry for over 20 years. He has held leadership roles at some of the UK’s largest IT service providers. Scott now runs a Microsoft 365 and Azure consultancy firm Cloud Nexus.In this episode, Scott shares his insights on how in the recession, automation and standardization are a must for MSPs not just from an operational efficiency point of view, but also from a succession planning point of view.2023-03-1542 minSuperPod — Recession-proof your MSPDiversity & inclusion go hand-in-hand with growthKris Blackmon is Chief Channel Officer at channel strategy leader JS Group. Kris is a veteran channel community builder and a fierce advocate of diversity, equity, and inclusion. In this episode of SuperPod — Recession-proof your MSP, Kris talks about why it's so important to have a diverse workplace, and how it actually walks along with your company's growth.2023-03-0830 minSuperPod — Recession-proof your MSPWhy is now the best time to take a good, hard look at your marketing strategyIf you're worried about your leads going down in a recession, you might need some help marketing your MSP effectively. How do you go about it? That's what we asked Paul Green on this episode of SuperPod — Recession-proof your MSP. Tune in!2023-03-0127 minSuperPod — Recession-proof your MSPWhat an acquirer looks for in an MSPAcquisitions are a dream for MSPs but getting acquired is a long and tricky journey that comes with numerous pitfalls. That's why we talked to Dave Patel, Co-founder & CTO of BilledRight, for his insights on the green flags that every acquirer looks for.2023-02-2228 minSuperPod — Recession-proof your MSPSuperPod - What MSPs needs to know about the recessionLaunching special edition of SuperOps.ai's podcast, SuperPod - Recession-proof your MSP. In the 1st episode, Canalys' Senior Analyst, Robin Ody, shares data and his analysis on how the recession could affect Managed Service Providers (MSPs).2023-02-1535 minSuperPod — The no-filter MSP showHow great culture and empathy boosts MSP productivityHeather Johnson is an operations expert in the MSP industry and also the co-founder and COO of Gozynta. With a strong background in human resources, Heather has led multiple SMBs to boost employee productivity.
In this episode of SuperPod, Heather Johnson talks about the importance of empathy in setting up a cheerful and supportive work culture. Heather also cites her learnings from organizing events at the White House for President Obama's Interfaith and Community Service and how the experience helped her understand employees better.2021-08-2741 minSuperPod — The no-filter MSP showHow customer success impacts MSP growthMarnie Stockman is an experienced customer success and sales leader in the IT industry. As the managing partner at Lifecycle Insights, Marnie has helped scale multiple MSPs to better revenue and customer retention. She also leverages her experience in the education industry to derive meaningful insights on timely business reviews and understanding business pain points.
Marnie says, "Customer success is all about making customers successful. While we try to make the product as user-friendly as possible, we believe that helping your clients is what makes you successful. That way, we define our customer success for ourselves." Marnie emphasizes on the...2021-08-1345 minSuperPod — The no-filter MSP showHow MSPs can build partnerships for more growth and revenueIn this week's episode of SuperPod, the no-filter MSP show, we're delighted to have Robert Jolliffe as our guest on the show. Robert Jolliffe is a graduate of University of Toronto with a 4 year B.A.Sc (bachelor of engineering - focused on manufacturing engineering) and an expert in ERP and manufacturing. He blends a knowledge of supply chain, six-sigma, information technology, manufacturing information systems / enterprise resource planning and entrepreneurship. He also owns MicroAge-Kitchener, a local IT services company (aka Managed Services Provider) focused on the industrial sector. He is an expert in the small and medium manufacturing market and techn...2021-08-0639 minSuperPod — The no-filter MSP showHow MSPs can offer a compelling security propositionTom Watson is a veteran in the IT services field who currently works as a Chief Channel Advisor at NinjaRMM. He harnesses his expertise in the IT field to create valuable and insightful instructional content for MSPs, and coach budding entrepreneurs to shine in a heavily competitive MSP space.
In this episode of SuperPod, we delve deep into cybersecurity and its implications for MSPs and their clients in a post-pandemic world. Arvind and Tom talk about why the adoption of AI in the MSP space isn't as high as it should be in a tech-driven space like the MSP market...2021-07-3013 minSuperPod — The no-filter MSP showWhy building relationships is paramount to a thriving MSPMitch Kranitz is an MSP Channel Manager for Print Partner, a vendor that offers print solutions for businesses. Mitch is an incredibly gifted engineer, who's obsessed with solving all sorts of complex problems for his clients. He is a two-time MSP owner, who saw an opportunity in the print space, and now partners with MSPs to help clients understand what they need, and oversees their requirements to completion.
From the age of 13, he knew that he was destined to be in the IT services field, eventually making his way in as a break-fix service provider. His emphasis on building relationships...2021-07-2636 minSuperPod — The no-filter MSP showWhy PSA is the most important tool in your tech stackIn this episode of SuperPod, Chris gets candid about the role of PSA in running your MSP business.2021-07-1630 minSuperPod — The no-filter MSP showWhen and how to switch from break-fix to managed servicesNancy Sabino is the CEO of SabinoCompTech. Having been in the MSP space for the last 15 years, she has seen the industry's transformation — be it the business model, technology, customer needs, or marketing. According to her, “IT is the infrastructure that supports the business being able to operate. IT should help with efficiencies across the board like communication, capturing processes, streamlining documents and information, and protecting the business. An outsourced IT department should be more than just IT support. It should be invested in the success of the business at every level.” In our conversation with Nancy, she talks about the mo...2021-07-0231 minSuperPod — The no-filter MSP showHow MSPs can close more cybersecurity leadsMost MSPs want to become more cybersecurity-focused. But they aren't quite sure where to start. If you're feeling that way, it's not your fault. Vendors in the security space are multiplying quickly, and most of them use messaging that is confusing and filled with enterprise-level security jargon. Once you build a solid security package, you then have to sell that premium package at a premium price to small businesses with little respect for security (and who have even less of a budget.)
Jennifer Bleam, a.k.a Cybersecurity Sherpa, is the founder of MSP Sales Revolution, where she helps MSSP...2021-06-1831 minSuperPod — The no-filter MSP showCustomer experience — a differentiator for MSPs in an overcrowded marketJustin Esgar is the CEO of Virtua Computers — a 360 degree IT consulting, server management, and IT security services. He's created some of the best-selling apps like SignMyPad, the paperless PDF signature solution, TruckFood and Goodnight, the parental monitoring app. He is a blogger, podcaster, speaker, and author of the book— Appitalize on Your Idea.
In this SuperPod episode, Justin talks about customer delight as a differentiator in an overcrowded MSP market. He also lets us in on the three secrets to delightful yet consistent customer service. We even discuss ways to hire a great support team that aligns with your comp...2021-06-1143 minSuperPod — The no-filter MSP showWork-life integration: mastering the balancing actAndrew Moon a.k.a the Orange Nomad is a serial entrepreneur who has launched and run several successful businesses since the young age of 8. After running a successful MSP company of his own for 10 years, which he sold in 2014. He founded Orange Nomad to help MSPs, small businesses and entrepreneurs bridge the gap between strategy and execution.
In this SuperPod episode, he talks about how important it is for MSP to 'take a break' and yet still be in control of the company you're running. He also gets candid about his thoughts on hiring and how to nail your...2021-06-0435 minSuperPod — The no-filter MSP showSimplifying job searching and personal brandingJeff Ton, a well-known IT expert and founder of Indy CIO Network, talks about the evolving role of an IT leader. He delves into the thought process behind a CIO's decision-making and the potential for MSPs to function as virtual CIOs.2021-05-2341 minSuperPod — The no-filter MSP showGender diversity in MSP workforcesMichelle Ragusa-McBain is one of the most influential faces in the tech space. She is currently the VP of Global Channel and Digital Strategy for JS Group and chairman of CompTIA's Advancing Women In Technology group. In this special episode, she talks about the importance of diversity in the IT environment and how organizations can take conscious decisions to improve diversity and teamwork.2021-05-1538 minSuperPod — The no-filter MSP showStarting and growing an MSPColin Knox, founder and CEO of Gradient MSP gets candid about the MSP industry, the initial hurdles faced by MSP founders, and how they can be overcome2021-05-1030 minSuperPod — The no-filter MSP showMSP playbook on operations and finances2021-04-3033 minSuperPod — The no-filter MSP showMSP landscape — the founder's perspectiveHighlights:The importance of identifying the needs of the market before building any product. 01:38Shruti's thought process behind competing in an MSP vertical space. 02:48The bottlenecking of tools and MSP space's hesitance towards adapting new tools. 06:28Leveraging AI's data-driven insights in the SMB business. 09:01The advantage of being an outsider in the space when it comes to problem-solving. 12:10The opportunity for new players to enter the MSP space. 14:22Resources Mentioned:RedditChannelE2E.comThings you will learn:Quality of service is the biggest differentiator between good and bad companies.Internal speed of execution should...2021-04-2919 minSuperPod — The no-filter MSP showDigital marketing 101 for managed services: the dos and don'tsHighlightsHow digital marketing has taken prominence over face-to-face marketing. 02:03The importance of cultivating trust and building relationships in growing a brand. 02:54The importance of storytelling in communicating the value of a business. 06:52Things to look out for when hiring a marketer. 07:47Pandemic trends that accelerated MSP businesses and the ones that are here to stay. 13:09Defining marketing-qualified leads (MQLs) and sales-qualified leads (SQLs) — Micheal's take. 16:02The importance of hiring a marketer early on in a growing organization. 19:32Resources mentionedMSP sales 101Figuring out branding and acquisition: the MSP angleGetting started with Branding for your MSP...2021-04-1724 minSuperPod — The no-filter MSP showSales and Tech—The Kirk and Spock of managed servicesAdoption of newer sales techniques in the MSP space-selling the commoditized wayThe need for MSPs to focus around cybersecurityThe necessity of educating the clients on the border between general IT services and the cybersecurity realm.The need to focus on sales and marketing in the MSP space Reaching the 1 million mark and the challenges involvedThe stigma associated with wealth and how a dedicated sales engine helpsBrand value and the need to upsell oneselfMistakes made by MSPs while hiring sales peopleMindset that helps with disruption in the industryFuture of MSPs—Transitioning from widget sellers to risk management firm2021-03-2942 minSuperPod — The no-filter MSP showFiguring out branding and acquisition—the MSP anglePete's MSP's acquisition journey and what you can learn- 2:30The emotional journey— Letting go of your MSP and team 5:52Communication dilemma during the acquisition phase and how to get past it 12:14Pete's take on handling taxes as an MSP 15:02Insights that can help a new MSP figure out branding 17:45Video medium and the limitless potential it posits in the areas of branding and marketing 19:10Tips on using video in the area of recruitment and collaboration 21:26The quality of content Pete delivers in his videos and the intention behind it 23:18Things to be careful about when working on videos—emphasis on ligh...2021-03-1843 min
SuperPod — The no-filter MSP showTalking MSP Processes, Systems, and Operations.How Andrew's work with defence helped him with operations and processes. 01:35The challenges with MSPs working remotely and how it has affected them. 05:15The untapped remote work opportunities for MSPs and how to tap into them. 07-26The distributed and remote workforce dilemma and what Andrew's team decided to do about it. 09:00The exact framework Andrew used to ensure his team nailed WFH making it their biggest quarter). 10:15The tools that his teams used to nail WFH. 13:45The lessons that MSPs can learn from his framework. 17:15The fatigue of WFH and why there's a need for awareness around mental health. 21:371...2021-02-2034 min
SuperPod — The no-filter MSP showVideo Marketing, MSP Aqusitions and Overcoming Camera InhibitionsTune in to learn the MSP aquistion journey, getting to know video marketing, the framework that helped Pete scale his video marketing efforts. And Pete's #1 advice for MSPs to start a video marketing channel. 2021-02-1243 min
SuperPod — The no-filter MSP showWhy Questioning the Status Quo Is Important To Position Your MSPWhat you will learnA framework that will turn your website into a lead generating monster.Why (and how) to win more clients between 90-180 days of signing up.Picking a side to position your MSP and ensure you have a good brand recall.Frameworks to help you generate ideas, and marketing metrics you need to measure.2021-02-0629 min
SuperPod — The no-filter MSP showHow to have a legendary MSP acquisition (and the levers to use for negotiations)The marketing lesson all of us can learn from The Tech Tribe- 2:40How 'The Tech Tribe' stands out amongst other popular MSP communities- 4:35How MSPs were at the centre of technology shift in 2020 (and how it's helping MSP sales)- 9:20Tapping into the co-managed IT opportunity for MSPs- 11:25Nigel breaks down the right pricing strategy based on various levers- 15:20A unique experiment Nigel ran to get his MSP acquired- 18:50What are the leverage points you can use while selling your MSP- 24:38The biggest pricing mistake MSP commit- 32:412020-12-1838 min
SuperPod — The no-filter MSP showWhy 'human customer service' is an underrated growth lever for MSPsTopics discussed in this episodeHow did Mark discover the MSP niche, and how he fell in love with them? 01:37Why MSP technicians need some assistance in sharpening their emotional quotient. 05:10Key practices to ensure your customer experience is in place. 06:40The business impact of providing a great customer experience. 08:00Retaining the 'human' element in the age of bots, AI and automation. 09:25On MSPs producing content that engages their audience. 13:10Tactical advice on leveraging customer experience as a growth lever. 15:46The team that made this episode possiblePraveen Ramesh, who leads product marketing and growth.Monica...2020-12-1123 min
SuperPod — The no-filter MSP showHow to nurture the right partnerships to propel your MSP's growthTopics discussed in this episodesThe secret to running a good podcast in the MSP space. 02:45The importance of collaborating/partnering with those providing complementary services. 07:00The new way to think about MSP marketing. 13:00The difficulties of being an MSP owner. 17:45The three things Richard does to be mindful. 21: 56The 'secret sauce' to your MSP business and the framework to find your differentiation. 27:59Resources mentioned in this episodeTech tirbeCompTIATrue MethodsSmallBiZ ThoughtsTubbTalkA+ CertificationHeadspacePomodoro TechniqueBrain.fmThe team that made this episode possiblePraveen Ramesh, who leads product marketing and growth...2020-12-0436 min
SuperPod — The no-filter MSP showHow can your MSP stand out in a crowded market?Topics discussed in this episodesHow RCS Professional Services changed the marketing game post the pandemic. 03:18How the 18-member team in RCS is structured. 04:32Competing and standing out in a crowded MSP marketplace in New York. 05:50The importance of tech stack in winning new businesses. 07:55Being vendor agnostic helps RCS customize solutions to their clients needs. 10:26Mental health and what MSPs can do about it. 13:20Rapid fire with Esther. 16:10The team that made this episode possiblePraveen Ramesh, who leads product marketing and growth.Monica Maria, who leads the content marketing and...2020-11-2719 min
SuperPod — The no-filter MSP showMental health and MSPs — it's time to break the silence.Topics discussed in this episodesNate's focus on customer retention, overcoming clients shutting shop, and finding 'ideal' customers. 03:30The relevance of MSPs for smaller businesses. 05:03Mental health and MSPs — why you should care. 06:45Tactical advice on 'drawing the line' for your mental wellness 10:15Why talking about mental health is important for you and your fellow MSP owners. 13:00The unknown when it comes to AI, and challenges with AI adoption. 15:35Why economic downturn will not affect MSPs and in fact help MSPs. 17:30The team that made this episode possiblePraveen Ramesh, who leads pr...2020-11-1823 min
SuperPod — The no-filter MSP showHow can MSPs identify (and fire) high-cost, low ROI clientsTopics discussed in this episodesWhy we will never go to the 'way it was before'. 03:22What is the one key thing that will help MSPs thrive and shine. 05:09The importance of being a 'digital citizen' in your marketing efforts 08:00Looking out for new target markets that's emerged out of 'hybrid workforce'. 16:00Identifying and firing 'high-cost' clients and why you need fire them. 17:47Downsides to standardizing your offerings. 22:05Why IoT might be the next big thing in the MSP space and what possible use cases does it serve? 24:04Calendaring and time boxing to stay productive. 30:19The...2020-11-1135 min
SuperPod — The no-filter MSP showWhy MSPs shouldn't solve people problem using technologyTopics discussed in this episode:Visibility doesn't translate to productivity. It's not necessary to be physically present in the office; it is a bit of an "artifact". 02:30Traditional infrastructure is irrelevant in the new normal and this is an opportunity for MSPs to play the extended IT. 09:50Collaboration will be central to how organizations and MSPs operate. 12:00The necessity of switching from a reactive model to a proactive model. 13:44MSPs who have been prepared for such uncertainties have been able to thrive. 16:29Mitigating cyber and phishing attacks, and protecting users are crucial for MSPs to provide as a...2020-10-2825 min
SuperPod — The no-filter MSP showWhy MSPs should stop focussing on tools they useTopics discussed in this episode:Why being 24*7 is not an option for MSPs anymore, and how it's become a necessity with remote working becoming mainstream. 05:50There's a real opportunity for MSPs to sound intelligent and get a seat in the IT strategy. 07:25Why hiring tech talent might not be the most important thing for your MSP. 12:50The constraint that holds MSP from growing. 13:44Increasing efficiency by outsourcing, and how it helped James achieve more. 20:55Resources mentioned in this episode:Managed Services In a Month by Karl PalanchukPackage, Price, Profit by Nigel MooreInfinite Scale by James Vickery2020-10-2724 min
SuperPod — The no-filter MSP showWhy outspending your fellow MSP is not a good idea (and what you can do instead)Topics discussed in this episode:How can you differentiate your MSP from the MSP next door when you're on a shoe-string budget. 03:45Tactical advice on being 'agile' and how you can leverage automation to achieve the 'everything now' phenomenon. 09:50A step-by-step breakdown to answer 'Why should this client come to me', and break the silos between marketing efforts. 17:20Overcoming the lack of events, tightening budgets, absence of direct sales, and leveraging Facebook at $0. 19:15Finding your niche, and exploring newly blossomed markets. 22:45Resources mentioned in this episode:TextexpanderCalendlyLinkedinFacebookUse the promo code Superops100 to get $100 off on your...2020-10-2730 min
SuperPod — The no-filter MSP showCapitalizing on the distributed workforce phenomenon — what can MSPs do?Topics discussed in this episode:There are two defining terms to describe how MSPs can handle crises brought by the pandemic: survival and change. 06:43We are seeing years of transformation such as cloud migration, distributed work, happen in a matter of months. 07:25There's nothing like it when both the opportunity to do something right and make some money show up in the same place. 09:35Working with data is crucial because being realistic about a given situation is better than blinded by optimism. 10:11The way MSPs are making money has changed and will continue to do so in the...2020-10-2724 min
SuperPod — The no-filter MSP showHow to be at the far end of the value chain (and sell more)Topics discussed in this episode:The good that the MSP community has done for him and why he wants to give back to this community. 04:00COVID gave a whole new perspective to what it means to have business continuity. 06:10The changes that MSPs need to make from a technical, business, and financial point of view, to stay resilient. 09:13It's necessary to continually look at your technology and see how you can enable your clients to meet their business goals. 12:00Getting new business is highly challenging; it is important to give 10x without expecting as much in return. 14:28When...2020-10-0835 min
SuperPod — The no-filter MSP showGrowing and evolving your MSP in desperate timesTopics discussed in this episode:The two factors affecting how MSPs navigate the changes. 04:15The only constant in the world of technology is change. 07:13MSPs that didn't care well for their clients in the summer of 2019 are losing customers 08:00Distributed workforce increased the demand for MSPs. 09:51Adoption of new technology isn't purely an MSP's responsibility; the client must be willing too. 12:07The advantages of hosting events virtually and marketing to an audience virtually. 13:31Social proof is key to marketing. It's as good as word-of-mouth marketing. 16:14A series of elements that make a good website isn't the same as...2020-10-0530 min