Shows
The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.The Admin's Perspective with Bhavani Prasad | Episode 003Bhavani Prasad currently serves as a Team Lead on one of Gainsight's Customer Success Consultant teams. In this role, he has a ton of exposure to how different companies are going about implementing their digital customer success strategies. I was excited to interview Bhavani to learn what, from an administrator's perspective is imperative in getting digital cs strategies off the page and into practice.Bhavani's LinkedIn: https://www.linkedin.com/in/bhavani-prasad-v-1026a2129/Resources Mentioned in this Episode:Book: Customer Success Professional's Handbook by Ashvin Vaidyanathan & Ruben Rebago: https://amzn.to/3JusxudPodcast...
2023-06-2742 min
Retention ChroniclesAaron Dungca, Rebuy: Creating an intelligent shopping experience for your customersOn this week’s episode of Retention Chronicles, we’re joined by Aaron Dungca, Director of Merchant Success at Rebuy, a personalization platform that creates intelligent shopping experiences. Aaron, Noah, and Mariah chat through; How merchant success and retention relateTaking a consultative approach to help rather than sellCreating lasting relationships What it means to have an intelligent shopping experience and how to create oneKPIs to look forHow to increase your AOV (average order value) and ROI (return on investment) on ad spendHo...
2022-08-1053 min
CHURN FMEP 107 | Ashvin Vaidyanathan - How Gainsight’s Customer Success and Product teams work together towards a common north star metric.Today on the show we have Ashvin Vaidyanathan, author and CCO at Gainsight.In this episode, we talked about the power and impact that Customer Success and Product teams have when joining forces, why Ashvin created a Customer Experience position to act as a liaison between the two teams and how they have a common north star metric they focus on.We also discussed how the CS team determines which pain points are important to act upon, what that process looks like, how they measure the impact of multiple teams sharing one metric, and how...
2021-03-3141 min
Presales Podcast by Presales CollectivePartnering with Customer Success w/Ashvin VaidyanathanOn the PreSales Podcast, James Kaikis and Ashvin Vaidyanathan connect on the topic "Partnering with Customer Success". Ashvin, Chief Customer Officer at Gainsight, talks about how critical partnering with PreSales is for his Customer Success organization. When Customer Success and PreSales teams are tightly aligned, it results in a better customer experience.
2020-11-2330 min
The Gifters: Your Story is a Gift to the WorldEp. 1078: The Future of Customer Success with Ashvin VaidyanathanAshvin Vaidyanathan is the Chief Customer Officer at Gainsight - the Customer Success Company. In his role, Ashvin manages the Customer Success, Professional Services and Technical Support teams. Ashvin is also the author of the industry’s first handbook for CS Professionals: The Customer Success Professional's Handbook: How to Thrive in One of the World's Fastest Growing Careers―While Driving Growth For Your Company.
https://www.linkedin.com/in/ashvinvaidyanathan/
2020-11-0900 min
Gainsight GameChanger PodcastLessons in Customer Success: Multitasking, Delegating, and Asking Why?Welcome to The Gainsight Gamechanger Podcast, a space where we recognize and celebrate people who change the game of customer success and product experience for their companies, customers, teammates, and partners.The Customer Success philosophy has become the ally of many businesses from all around the world, and has settled as a preferred framework for millions of entrepreneurs and their teams. So much so, that students are currently showing growing interest around CS courses and lessons for their education, which only highlights the impact of our industry in the business world. There are several major f...
2020-11-0527 min
UI Breakfast: UI/UX Design and Product StrategyEpisode 183: Customer Success with Anna JacobsenCustomer success as a discipline is often overlooked in early-stage companies, but it’s essential to define and fulfill customer needs. Our guest today is Anna Jacobsen, a customer success leader, and Head of Customer Success at YouCanBook.me. You’ll learn why customer success is different from customer support, and how to proactively create such opportunities in your product.Download the MP3 audio file: right-click here and choose Save As.Podcast feed: subscribe to https://feeds.simplecast.com/4MvgQ73R in your favorite podcast app, and follow us on iTunes, Stitcher, or Google Play Musi...
2020-08-1444 min
Reading For SuccessAuthor Interview with Ashvin and Ruben on The Customer Success Professional's HandbookI'm so excited that the authors of our recent book agreed to an interview! We talk about why they wrote the book, who they wrote it for, what they loved about the project, and what's next. Oh, and Ruben and I have a small disagreement on whether or not there are Gainsight sales pitches in the book. All in good fun. Enjoy!If you're interested in more information on the great new project they talk about at the end of the interview, here are links to their LinkedIn profiles so you can connect.Ashvin Vaidyanathan...
2020-07-2219 minReading For SuccessEpisode 4 - The Customer Success Professional's Handbook & Firing with CompassionThis week, Kristen Hayer reviews:Firing with Compassion, by Joel Peterson (March/April 2020 HBR)The Customer Success Professional's Handbook, by Ashvin Vaidyanathan & Ruben Rabago, Chapters 9-12Next week we're shifting to a new book, How Women Rise, by Sally Helgesen and Marshall Goldsmith. This book is available on Amazon and Audible
2020-07-2211 minReading For SuccessEpisode 3 - The Customer Success Professional's Handbook & Beyond Silicon ValleyThis week, Kristen Hayer reviews:Beyond Silicon Valley: How Start-Ups Succeed in Unlikely Placed by Alex Lazarow (March/April 2020 HBR)The Customer Success Professional's Handbook, by Ashvin Vaidyanathan & Ruben Rabago, Chapters 9-12Next week we'll cover Chapters 13-14 of the book and a new article. Enjoy!
2020-07-2113 minReading For SuccessEpisode 2 - The Customer Success Professional's Handbook & What's Really Holding Women BackThis week, Kristen Hayer reviews:What's Really Holding Women Back, by Robin Ely and Irene Padavic (March/April 2020 HBR)The Customer Success Professional's Handbook, by Ashvin Vaidyanathan & Ruben Rabago, Chapters 5-8Next week we'll cover Chapters 9-12 of the book and a new article. Enjoy!
2020-07-2113 minReading For SuccessEpisode 1 - The Customer Success Professional's Handbook & Building a Culture of ExperimentationThis week, Kristen Hayer reviews:Building a Culture of Experimentation, by Stefan Thomke (March/April 2020 HBR)The Customer Success Professional's Handbook, by Ashvin Vaidyanathan & Ruben Rabago, Chapters 1-4Next week we'll cover Chapters 5-8 of the book and a new article. Enjoy!
2020-07-2111 min
The CXChronicles PodcastCXChronicles Podcast Episode 86 with Ashvin Vaidyanathan Chief Customer Officer from GainsightIn this episode of the CXChronicles Podcast we welcome Ashvin Vaidyanathan, Chief Customer Officer at Gainsight. Gainsight’s innovative customer-centric technology is driving the future of customer success. The company’s Customer Cloud offers a powerful set of solutions focused on customer success, product experience, revenue optimization, customer experience, and customer data, that together enable businesses to put the customer at the center of everything they do. Ashvin talks with the CXNation about how he and his team over at Gainsight think about the Four CX Pillars; Team, Tools, Process and Feedback.Listen to thi...
2020-06-2237 min
The Customer Onboarding PodcastWhy Product and Onboarding Teams Should Collaborate with Ashvin Vaidyanathan (CCO, Gainsight)In this episode, Jamie Cole (Chief of Staff, TaskRay) sits down with Ashvin Vaidyanathan (CCO, Gainsight) to discuss why product and onboarding teams should collaborate, how to hire for onboarding leaders, and more.
Learn how to onboard customers faster, better, and with higher success. Leading customer support and customer experience leaders share their hard-won onboarding strategies that have enabled them to retain customers and increase their customer's life-time value. Your host Jamie Cole (Chief of Staff, TaskRay) uncovers how leading companies in SaaS, telecommunications, finance, and beyond ensure the success of new customers. Jamie and guests discuss onboarding best practices...
2020-04-2042 min
Explore Your Favorite Digital Audiobooks TodayAudiobook: The Customer Success Professional's Handbook by Ashvin Vaidyanathan, Ruben RabagoPlease visit https://thebookvoice.com/podcasts/2/audible/98456 to listen full audiobooks.
Publisher's Summary: The Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance. That's because if you want to compete and thrive in this new environment, you need to put the customer at the center of your strategy. You need to recognize you're no longer selling just a product. You're selling an outcome.
Title: The Customer Success Professional's...
2020-03-247h 22