Shows
Ecommerce Industry SoundBytesMike Grehan Chats about Search Marketing and ClickZ LiveMike Grehan is a Director at Incisive Media and producer of one of the longest-running Internet conferences, formerly known as Search Engines Strategies, recently rebranded as ClickZ Live . In addition to explaining what online merchants can get out of attending the conference, Grehan talks about some of the challenges retailers face as Google evolves its marketing programs, from Product2014-02-0516 minEcommerce Industry SoundBytesStamps.com Eric Nash Discusses 2014 Postage RatesEric Nash of Stamps.com talked to EcommerceBytes Editor Ina Steiner just days before the USPS rate changes took effect on Sunday, January 26, 2014. He reviewed some of the major changes that online sellers should know about and said the good news was that for Priority Mail, popular with online sellers, rates are going up a net zero percent. But pay attention: one class of mail is going up2014-01-2718 minEcommerce Industry SoundBytesBernard Luthi Reports on Rakutens Black Friday NumbersEcommerceBytes editor Ina Steiner spoke to Rakutens COO and Chief Marketing Officer Bernard Luthi on Monday to discuss results of the Black Friday holiday shopping weekend. Rakuten saw a couple of days with growth over 100%, and saw shoppers start their buying early in the week. Luthi shared information about top-selling products and categories on Rakuten and also had some tips for online2013-12-0312 minEcommerce Industry SoundBytesNoam Inbar Explains New Zooz In-Ad Payments SolutionZooZ helps online merchants create a streamlined checkout process on their online and mobile websites. Noam Inbar, Vice President of Business Development for ZooZ joined EcommerceBytes to discuss a new service that lets mobile shoppers purchase an item by tapping on an ad. Rather than being brought to a checkout page on a different site, the consumer can purchase the product in a full native2013-05-1513 minEcommerce Industry SoundByteseBay Says Its Working to Protect Sellers from Bad BuyerseBays Director of Seller Protections Rich Matsuura joined EcommerceBytes to talk about how eBay protects sellers from bad buyers through its Seller Protection Program. What constitutes feedback extortion? Can low-volume sellers ever recover from low DSR ratings? Why not give sellers automatic 5-star DSRs if a buyer doesnt file an issue or leave feedback in a certain time frame? These were some2012-12-1131 minEcommerce Industry SoundBytesBuy.com Executives Talk about Third-Party MarketplaceBuy.com opened its site to third-party sellers beginning in 2009 and now has 5,000 active sellers on the Buy.com Marketplace - which now exceeds the first-party distribution business. Buy.coms Chief Marketing amp; Operating Officer Bernard Luthi and Senior Director of Merchant Acquisition and Business Development George Chang joined EcommerceBytes to talk about the program and2012-11-0620 minEcommerce Industry SoundBytesRafael Zimberoff on eBays New Global Shipping ProgramRafael Zimberoff is Product Manager for ShipRush and joined EcommerceBytes Editor Ina Steiner to talk about eBays new international shipping program. The eBay Global Shipping Program (GSP) is designed to facilitate cross border trade, and Zimberoff says there are some aspects of the program that eBay sellers will find quite compelling. One is the exposure U.S. GSP listings will receive in2012-10-2523 minEcommerce Industry SoundBytesDemandwares Gary Lombardo Discusses Google ShoppingIn May, Google announced the end of free listings in Product Search, and on October 1, 2012, the search giant is moving to a paid model on the Google Shopping platform. Demandware Solutions Marketing Lead Gary Lombardo sat down with EcommerceBytes Editor Ina Steiner at the recent Shop.org Summit in September to discuss how merchants are dealing with the changes. Retailers must ensure that2012-09-2912 minEcommerce Industry SoundBytesShopvisibles Will Devlin Discusses Google Shopping, MarketplacesMerchants were still in disbelief that Google was moving its Shopping search engine to a pay-to-play model at the June 2012 Internet Retailer conference in Chicago. Ecommerce Manager for Shopvisible Will Devlin sat down with EcommerceBytes during the show to discuss the changes. He revealed that some clients have 10 - 15 percent of their total web revenue coming from Google Product Search (aka2012-06-1710 minEcommerce Industry SoundBytesBrontos Jim Davidson: Prepare Now for Holiday Shopping SeasonJim Davidson of Bronto shared some tips and information from the companys quot;Top 12 Marketing Tips for the Holidays quot; report. Davidson says online merchants should start looking now at last years promotions and look at them from a lot of different angles. For example, identify your best performing promotion, and determine the factors that made it successful. Companies send more2012-06-1609 minEcommerce Industry SoundBytesAuctionopia Tom Popomaronis Discusses New MarketplaceAuctionopia is a new online marketplace, and EcommerceBytes Editor caught up with founder Tom Popomaronis at the June 2012 Internet Retailer Conference to learn more. Popomaronis discusses the three-pronged approach the company is taking and says its trying to attract many types of sellers of all sizes with several different auction formats. There is the traditional eBay approach; a scheduled2012-06-1609 minEcommerce Industry SoundBytesDYMO Endicias Vivian Li Discusses USPS NewsVivian Li is Brand Manager for Shipping Products at DYMO Endicia , which provides customizable, easy-to-use and affordable shipping and mailing software solutions. Using online postage solutions enables merchants to get cheaper Commercial Base pricing as opposed to Retail pricing available at the counter of local postal locations. Vivian explains some of the changes that the USPS rolled out in2012-04-0415 minEcommerce Industry SoundBytesSitting Down with eBay Marketplaces President Devin WenigPresident of eBay Global Marketplaces Devin Wenig sat down with EcommerceBytes Editor Ina Steiner to talk about what hes learned in the past 6 months since joining eBay and about the challenges eBay Marketplaces and its online sellers are facing. Devins priorities include Cross Border Trade (CBT) and opening up markets outside of the U.S. and Western markets. He discussed his goal of increasing2012-03-1228 minEcommerce Industry SoundByteseBay Execs Discuss Impact of Spring Seller ReleaseeBay announced the first Seller Release of 2012 on February 28, 2012, and eBay Vice President of Merchant Development Michael (MJ) Jones and the Senior Manager of Community amp; Development for eBay Marketplaces Jim (Griff) Griffith joined EcommerceBytes Editor Ina Steiner to talk about the changes and their impact on sellers. They discussed the benefits as well as the challenges sellers2012-02-2833 minEcommerce Industry SoundBytesSkip McGrath Discusses Selling on AmazonSkip McGrath is an author and newsletter publisher who has been selling online since 1999, and he joined EcommerceBytes to talk about his experience using Amazons FBA fulfillment service. He explains how selling through FBA can help merchants get exposure by helping them quot;win the Buy Box quot; and discusses some of the other challenges and rewards of selling on both Amazon.com and2012-02-1716 minEcommerce Industry SoundBytesLaura Brooks Talks about Building New Staples Advantage WebsiteLaura Brooks is Vice President of B2B Ecommerce for Staples Advantage and joined EcommerceBytes Editor Ina Steiner to talk about her experience building a new website for the Advantage program. Staples Advantage generates over $6 billion in sales with 90% of that business done online. Laura has been with Staples for nearly 15 years and is responsible for the development and management of2011-11-2112 minEcommerce Industry SoundBytesTexCynGoods Discusses Selling Accessories via Amazon FBAA few years ago, Cynthia Lizana had a problem many online sellers wish they had - she was having trouble keeping up with a flood of orders that were coming in every day for products she sold through her business, TexCynGoods . Cynthia decided to use Amazons FBA fulfillment service, which helped her through the growing pains. Now, she faces a different problem thanks to the changes Amazon has2011-10-3018 minEcommerce Industry SoundBytesShipwire on What USPS Changes Mean for Online SellersShipwire is an outsource fulfillment platform for online retailers, and Vice President of Marketing amp; Business Development for the company, Nate Gilmore, joined EcommerceBytes to talk about the shipping issues his clients are facing. The most significant aspect of news coming from the USPS is lack of a plan with approval and an implementation process, according to Gilmore, who says2011-10-2620 minEcommerce Industry SoundBytesNextag CEO Jeff Katz Focuses on Serving Online RetailersJeffrey Katz is a technology- and travel-industry veteran who served as President and CEO of LeapFrog Enterprises and as Chairman and Founding CEO of Orbitz. He joined Nextag in 2010 and is bringing a new vision to the price comparison shopping engine. He joins EcommerceBytes Editor Ina Steiner from the floor of the Shop.org conference and talks about merchant needs, social and mobile trends,2011-09-1509 minEcommerce Industry SoundBytesYardSellrs Danny Leffel Aims to Be as Big as eBayDaniel Leffel, founder of YardSellr , joined EcommerceBytes recently to discuss his site and talk about social commerce. YardSellr is different from traditional marketplaces because its sellers use social networking sites to engage shoppers. YardSellr has also set up feeds by category, called blocks, that shoppers can subscribe to in order to help them find items. Danny says the YardSellr2011-07-1823 minEcommerce Industry SoundBytesCIs Alan Fulmer Speaks about Ecommerce Search TrendsAlan Fulmer is cofounder and Vice President of Channel Intelligence , a company that helps retailers and manufacturers make their products more visible to online shoppers. In this podcast interview with EcommerceBytes Editor Ina Steiner, Alan explains what it means to be a Google Product Search partner and discusses Googles recent changes to be more content than text driven and how that2011-07-1815 minEcommerce Industry SoundByteseBays Lutwak and Jorda Discuss Fall Changes Impacting SellersTodd Lutwak, eBay Vice President of Seller Experience, and Edurne Jorda, Senior Director of Seller Marketing, talk about the Fall Seller Release and the impact on sellers. Starting the first week in September, eBay will increase the maximum number of characters from 55 to 80 - Lutwak said this will help increase sellers visibility with more relevant keywords and will also help sellers2011-07-1244 minEcommerce Industry SoundBytesHow EyeBuyDirects Roy Hessel Makes Shopping a Social ExperienceAuctionBytes caught up with online retailer Roy Hessel at the Internet Retailer conference in June. Hessel is founder and CEO of EyeBuyDirect.com , an online retailer of prescription eyeglasses that sells directly to consumers. He said social was a fundamental part of the shopping experience on EyeBuyDirect. The quot; Wall of Frame quot; is a social network for vision correction2011-06-2509 minEcommerce Industry SoundBytesPowerReviews Nadim Hossain on the Power of ReviewsNadim Hossain, Vice President of PowerReviews, talked to AuctionBytes Editor Ina Steiner during the Internet Retailer conference in June about the power of consumer product reviews and how they benefit online retailers. PowerReviews conducted a study of social shopping and found that 70% of the time after posting a review to your Facebook stream, your friends will either like it or2011-06-2516 minEcommerce Industry SoundBytesMagento Founder Roy Rubin Discusses eBay AcquisitionWhat does the upcoming eBay acquisition of Magento mean for developers and online merchants? AuctionBytes sat down with Magento co-Founder and CEO Roy Rubin to find out. Rubin explains what Magento offers eBay sellers and discusses his view of the newly announced X.commerce platform that brings together the developer programs of eBay, PayPal, Magento and GSI. He says eBay is moving away2011-06-1610 minEcommerce Industry SoundBytesChris Taylor of PageMage talks IRCE 2011Lissa McGrath caught up with Chris Taylor, Marketing Director of PageMage, at the 2011 Internet Retailer Conference and asks him about the quot;buzz quot; at the convention, including the latest in social media, mobile trends and whats going on at the breakout sessions. Run Time: 6:282011-06-1606 minEcommerce Industry SoundByteseBay VP Discusses Social, Local, and the Traditional SellerChristopher Payne, Senior Vice President of eBay Marketplaces North America, talked to AuctionBytes after delivering a keynote address at the Internet Retailer conference where he gave attendees a sneak peek at a new social shopping feature launching in the fall. In this exclusive podcast, Christopher talks about eBays effort to bring back the conversation to shopping through a new2011-06-1514 minEcommerce Industry SoundBytesMercent CEO Eric Best Discusses eBay Acquisition of GSIMercent CEO Eric Best joined AuctionBytes on April 4, 2011, to discuss eBays pending acquisition of GSI Commerce and whether small sellers on eBay should be worried about the development. He believes eBay will eventually launch a quot;Fulfillment by eBay quot; service similar to Amazons fulfillment service, and said he does not believe Google will launch a marketplace, despite its2011-04-0524 minEcommerce Industry SoundByteseBays Todd Lutwak Addresses Fees Changes in Spring UpdateeBay Vice President of Selling Experience Todd Lutwak joined AuctionBytes to discuss eBays Spring Seller Update announcement . Todd explains how the fee changes impacts sellers and clarifies some points about Final Value Fees on shipping costs. He also answers specific questions from AuctionBytes readers, including how eBay will handle shipping refunds and whether eBay anticipates Store2011-03-1621 minEcommerce Industry SoundBytesTony Ford Discusses ArtFire News and Growth StrategiesArtFire has increased its development team and is looking at vintage, international and mobile for long-term growth, according to Tony Ford, ArtFires Executive Vice President and COO. But the company is not looking to expand into commodity-good categories. Ford joined AuctionBytes Editor Ina Steiner this week to catch up on recent developments at ArtFire and how they will impact sellers. He2011-02-2216 minEcommerce Industry SoundBytesMercent CEO Eric Best on Amazon and Large MerchantsMercent CEO Eric Best joined AuctionBytes to talk about recent news reports that several large merchants have exited the Amazon.com marketplace. Eric works with some of the largest Internet retailers and previously worked at Amazon.com, helping it to establish its first major brick-and-mortar partnership, and brings key insights about Amazon.coms relationship with merchants. This exclusive2011-02-1616 minEcommerce Industry SoundBytesLiquidation.coms Rob Caskey Talks about Holiday TrendsRob Caskey is Vice President of Marketing for Liquidity Services, which operates several online marketplaces, including B2B auction site Liquidation.com and a brand B2C site called Secondipity.com . Rob discusses some of the trends in online retail from the recent holiday shopping season, including earlier discounting, lower prices, and consumer demand for free shipping and more liberal2011-01-1914 minEcommerce Industry SoundBytesHTA Board Member Jill Chuckas Discusses CPSIA RegulationJill Chuckas runs a home based business making and selling childrens items at Crafty Baby . She traveled to Washington, DC last week to testify before a Senate sub-committee on behalf of The Handmade Toy Alliance (HTA) about the CPSIA legislation. Jill joined AuctionBytes to talk about the Consumer Product Safety Improvement Act of 2008, which was enacted in response to concerns about2010-12-0715 minEcommerce Industry SoundBytesPage Mages Chris Taylor Discusses New eBay Selling GuidePage Mage is an application that helps sellers design and create professional-looking listings on eBay. The company recently published a free guide to help eBay sellers create listings that stand out among the millions of listings on eBay. Chris Taylor, Vice President of Marketing at Page Mage, talked to AuctionBytes about the new guide, which was developed by a group of Bay Area eBay sellers2010-12-0424 minEcommerce Industry SoundBytesDaniel Leffel Explains Yardsellrs Social Commerce ModelFormer eBay executive Daniel Leffel founded Yardsellr in October 2009. This week, he announced the company had raised $5 million. Danny joined AuctionBytes Editor Ina Steiner to talk about Yardsellrs model, which uses Facebooks platform to bring together people with shared interests and allows them to find unique items for sale. Danny talks about the funding and his relationship with another2010-11-2414 minEcommerce Industry SoundBytesTruetiques Speaks out Against eBay Feedback SystemLaura Trueman of Truetiques has been selling on eBay for 10 years and has an average of 4500 items for sale on the site at one time. eBay recently barred her from selling on the site due to unsatisfactory customer feedback ratings. eBay has made many changes to the feedback system over the past two years, and we spoke to Laura to get her perspective on the changes. What would Laura tell2010-11-0415 minEcommerce Industry SoundBytesBrian Lawe on Challenges of Developing for eBay SellersAuctionBytes recently caught up with Brian Lawe, founder of OnPagePromotions (formerly MyStoreCredits). Brian explained how his companys tools help eBay sellers drive more sales through online promotions, including MyStoreRewards, MyStoreMaps, and a new tool, CashBack Maps. He then discussed the challenges of being an eBay developer, including the brutal economics eBay seller face and the2010-11-0308 minEcommerce Industry SoundBytesScott Smigler Discusses Google Changes Impact on MerchantsAuctionBytes caught up with Scott Smigler at a recent SEMPO meeting at Googles Boston office. Scott is founder and President of Exclusive Concepts , an Internet marketing company for online retailers. Scott spoke about recent changes Google made to its user experience and how those changes could impact merchants. Scott is also co-chair of SEMPO Boston Working Group , the search engine2010-10-2107 minEcommerce Industry SoundBytesShipwires Nate Gilmore Discusses eFulfillment ServicesShipwire , which offers fulfillment services to online retailers and marketplace sellers, recently announced it was making its software available for free, regardless of whether sellers are Shipwire customers. AuctionBytes Editor Ina Steiner talked to Nate Gilmore about his companys new Shipwire Anywhere service that bridges do-it-yourself fulfillment and outsourced fulfillment, and about2010-10-1719 minEcommerce Industry SoundBytesLynda Talgo Answers Questions about eBays Marketing CampaignLynda Talgo is Senior Director of eBay Buyer Protection. In todays Ecommerce Industry SoundBytes, Lynda discusses eBays new fall marketing campaign launched on October 4th. The campaign promotes eBay as a safe place to shop by highlighting the companys Buyer Protection program. Lynda said eBay will send one million postcards and 27 million emails to buyers, and talked about the companys use2010-10-0506 minEcommerce Industry SoundBytesEcommerce Consultant Stephanie Inge on Amazon Seller ConferenceEcommerce consultant Stephanie Inge joined AuctionBytes to discuss the recent conference of Amazon sellers known as SCOE (Seller Conference for Online Entrepreneurs). Stephanie gives an inside look at the agenda and who attended, and she also discusses her own experience using Amazons FBA fulfillment service. Stephanie Inge has been selling online since 1999 and runs a training and consulting2010-07-2111 minEcommerce Industry SoundBytesGEMAffairs Michael Jansma on Monetizing Social MediaMichael Jansma, CEO of jewelry retailer GEMAffair.com , spoke to AuctionBytes at the recent Internet Retailer conference. Michael started selling jewelry online in 1996 and now generates $20 million in revenue. In the interview, Michael talks about the evolution of his business away from eBay toward his own website and discusses social networking sites and how the emotional aspect of buying2010-06-1606 minEcommerce Industry SoundBytesDiscountRamps.com Is Ramping up at Internet RetailerJoel Lederhause is President and CEO of DiscountRamps.com , quot;your loading hauling and transport superstore, quot; based in West Bend, Wisconsin. He talks to AuctionBytes Editor Ina Steiner about what he hopes to gain from attending the Internet Retailer conference. DiscountRamps is a growing business looking to outsource more of its customer service and email marketing2010-06-1104 minEcommerce Industry SoundBytesMeg Robinson Explains Shotfarms Product-Photo ServiceAuctionBytes is reporting from the floor of the Internet Retailer conference in Chicago. In this interview, Meg Robinson, Chief Operating Officer of Shotfarm , explains how retailers can use Shotfarm as a central spot to get product photos and descriptions provided by manufacturers. The service is limited to retailers selling new products only, and Meg reveals a new fee-based service the2010-06-0902 minEcommerce Industry SoundBytesLin Shearer Discusses New Features of ProStores Store BuildereBays storefront service ProStores recently released its an upgrade 9.3.2, which features a Web Analytics tool. Lin Shearer, Head of Marketing and Revenue at ProStores, joined AuctionBytes Editor Ina Steiner to talk about the service and some of the new features, including an improved Checkout experience for customers and a new Category Promotions feature. ProStores is designed to help2010-05-1014 minEcommerce Industry SoundBytesBill Harding on What Lies Ahead for BonanzleThe Bonanzle marketplace has grown to 3 million listings since it launched in 2008 and it recently raised $1 million in funding. Founder Bill Harding shares his story and talks about what makes Bonanzle different from sites like eBay and Craigslist. AuctionBytes Editor Ina Steiner asks Bill two questions heard most frequently from observers: will Bonanzle introduce an auction format, and what2010-05-0732 minEcommerce Industry SoundBytesSteve Weber Shares Lessons on Fulfillment by Amazon (FBA)Steve Weber is an online bookseller, blogger, and author of the Home Based Bookstore . He joined AuctionBytes Editor Ina Steiner recently to talk about Fulfillment by Amazon (FBA), a service from Amazon.com that takes care of warehousing, packing and shipping inventory for third-party online sellers. Steve delves into pricing issues, explains what types of items work well - and not so2010-05-0627 minEcommerce Industry SoundBytesCEO John Donahoe: The eBay Market is Hot. Or not.We know its the weekend, but education doesnt take a break or a holiday. Below you will find a podcast that includes the more cogent points eBay CEO John Donahoe made about the marketplace during Thursdays annual shareholder meeting . It wasnt easy to condense all of the important aspects of the nearly hour-long meeting into 3:51, but we think youll find it informative - and possibly a bit2010-05-0114 minEcommerce Industry SoundByteseBays Todd Lutwak Discusses Summer Seller UpdatesTodd Lutwak, Vice President of Seller Experience at eBay, joined AuctionBytes Editor Ina Steiner to talk about the changes impacting sellers that were announced on April 27, 2010. The Summer Seller Updates include changes to the way eBay measures seller performance; the use of anonymous email addresses for buyer-seller communication; automatic feedback reminders sent by eBay; and new values2010-04-2731 minEcommerce Industry SoundBytesB-Stock Solutions Howard Rosenberg Discusses Product-SourcingA certain segment of online sellers look to the liquidation space to source inventory. Does it make sense for small sellers to look to liquidation marketplaces for inventory they can resell, and what should they know before hitting the buy-now button on overstock lots? B-Stock Solutions founder Howard Rosenberg joins AuctionBytes with answers to these questions. Howard founded B-Stock2010-04-2019 minEcommerce Industry SoundBytesSteve Lindhorsts Tips for Selling on AmazonSteve Lindhorst has been teaching people how to sell online since 2002 and has taught at eBay Live conferences, trade shows, and eBay University seminars around the United States. He is author of quot;Selling on the River: the eBay Sellers Guide to Amazon.com, quot; and quot;The Niche Book - How to Pick a Niche for Profit, quot; which are described on his website,2010-03-2225 minEcommerce Industry SoundBytesaimClears Marty Weintraub Discusses SEO, Search MarketingMarty Weintraub, President and founder of aimClear , spoke to AuctionBytes Editor Ina Steiner about his upcoming presentation at the New York Search Engines Strategies conference. aimClear is an Internet-focused Ad Agency based in Minnesota, and Martys specialties include Pay Per Click, Social Media Marketing and SEO. In addition to speaking at industry conferences, Marty has written for2010-03-0631 minEcommerce Industry SoundBytesAuctivas Kevin Kinell Discusses eBay and Ecommerce InitiativesKevin Kinell is Vice President of Auctiva and is in charge of running the day-to-day operations and development of Auctiva products, including its tools for eBay sellers and its off-eBay offering, Auctiva Commerce. A member of the senior management team, Kevin is privy to and has influence in the strategic direction of the company. He joined AuctionBytes Ina Steiner share his perspective on2010-03-0215 minEcommerce Industry SoundBytesMonsoon CEO Kanth Gopalpur Talks about Alibris MergerThe parent company of online marketplace Alibris is acquiring Monsoon , a selling solutions company. Kanth Gopalpur, CEO of Monsoon, joined AuctionBytes Editor Ina Steiner to talk about what the merger means for online sellers. In 1994, Kanth founded and led the online operations of Powells.com and was the first marketplace seller on Amazon.com. In addition to discussing the merger and general2010-03-0120 minEcommerce Industry SoundBytesPodcast Features eBays Todd Lutwak on Changes Coming in MarchTodd Lutwak, Senior Director of Selling Experience, joined AuctionBytes Editor Ina Steiner to discuss the changes eBay announced last week that are set to take effect on March 30th. He answered questions about the exposure listings will get when eBay eliminates the Store Inventory Format; the requirements for maintaining an eBay store in terms of seller performance; and some of the things2010-01-3122 minEcommerce Industry SoundBytesRuby Lanes Palmer Pekarek on Dealer Merchandising TipsPalmer Pekarek is Director of Communications and New Business Development for Ruby Lane , an ecommerce platform for buyers and sellers of antiques, art, vintage collectibles and jewelry. Palmer explains some of the techniques antiques and collectibles dealers can employ to improve their online presence to help boost sales. The interview ranges from the basics, such as having good product2010-01-1122 minEcommerce Industry SoundByteseDeals Michael Palso on Holiday Shopping TrendseDeals.com is an online coupon and deal site for consumers who are searching for low prices whether shopping online or going to a local store. eDeals.com Chief Operations Officer Michael Palso joined AuctionBytes editor Ina Steiner to talk about holiday trends and whats new with eDeals, including its relationship with PriceGrabber and eBay integration. Run time: 12:092009-11-2312 minEcommerce Industry SoundBytesEntrepreneur Haralee Weintraub on Getting a Good Nights SleepHaralee Weintraub created a line of clothing that helps women get a good nights sleep. Her company, Haralee.com , designs, manufactures, and markets moisture-wicking sleepwear for women experiencing night sweats due to menopause, breast cancer, or medications, and recently won StartUp Nations quot;Boomers Back in Business quot; award. Haralee joins AuctionBytes editor Ina Steiner to2009-11-1722 minEcommerce Industry SoundBytesGreg Fant Reports on eBays Holiday Marketing CampaigneBay Vice President of of North America Marketing Greg Fant joined AuctionBytes Editor Ina Steiner to discuss this years holiday marketing campaign featuring the tagline, quot;Come to think of it, eBay. quot; This is the most integrated of eBays efforts to date ranging from rich-media digital ads, to television and print ads to quot;mobile boutiques quot; and an online2009-11-1221 minEcommerce Industry SoundBytesZtail on eBay and the Secondary Market at Shop.org SummitAuctionBytes editor Ina Steiner sat down with Ztail co-founder and CEO Bill Hudak during the recent Shop.org Summit in Las Vegas to talk about trends in the secondary market. The topic was top-of-mind at the conference this year, with a keynote from eBay CEO John Donahoe and a panel session with executives from Woot.com and the Gilt Groupe (Gilt.com). Consumers know they can get value out2009-10-0411 minEcommerce Industry SoundBytesCraig Gillan of Charlotte Russe Getting Ready for Mobile ShoppingCraig Gillan is Director of Ecommerce at Charlotte Russe , an apparel, footwear and accessory retailer for young women with 500 stores in malls, nationwide. AuctionBytes spoke with Craig at the 2009 Shop.org summit to discuss mobile shopping and the upcoming holiday shopping season. While he thinks mobile is the future, hes not seeing a lot of customer acceptance, but Charlotte Russe is ready2009-09-2704 minEcommerce Industry SoundBytesJochen Krisch Talks about Woot.com and Gilt at Shop.orgJochen Krisch, a consultant based in Munich Germany, is one of the leading experts on new shopping models and publishes the ExcitingEcommerce.com blog . AuctionBytes Editor Ina Steiner caught up with Jochen at the 2009 Shop.org annual summit. In this podcast, he discusses the Shop.org session, quot;Reinventing Online Retail: Radical Business Models That Are Paying Off Today quot;2009-09-2704 minEcommerce Industry SoundBytesShopping for Collectibles with Ruby Lanes Palmer PekarekPalmer Pekarek is Director of Communications and Product Development for Ruby Lane , an ecommerce platform for antiques, art, vintage collectibles and jewelry. Tom Johnson founded the site in 1998, and it now features over 360,000 collectible items from more than 2,000 unique shops. Palmer joined AuctionBytes Editor Ina Steiner in todays podcast to talk about what makes Ruby Lane different,2009-08-2518 minEcommerce Industry SoundBytesVzaar Talks about Developing on the eBay PlatformWith todays launch of eBay SM Apps, we wanted to hear directly from a third-party developer to get their thoughts on what it was like to develop on the eBay platform. Vzaar is a service for eBay and online sellers who wish to add a video component to their product listings, and the company is one of the first third-party vendors to work with SM Apps. Jamie Parkins joined AuctionBytes2009-08-1707 minEcommerce Industry SoundBytesAn Interview with Alibaba.coms Training ManagerAlibaba.com launched a new training program for online retailers and suppliers who are interested in learning about product sourcing using the Alibaba.com website. Karen Siegel Fitting, Training Manager for Alibaba.com, discusses the new program and what it offers entrepreneurs. She answers questions about domestic and international product-sourcing and also talks about the common2009-06-2909 minEcommerce Industry SoundBytesTurnTo Exploits the Social Component of ShoppingTurnTo CEO and founder George Eberstadt sat down with AuctionBytes Editor Ina Steiner at the recent Internet Retailer conference to explain how his service helps shoppers learn more about products by connecting with their friends who have made similar purchases. By leveraging the Facebook platform and other social networking sites such as Twitter and LinkedIn, TurnTos widget can help retailers2009-06-1908 minEcommerce Industry SoundBytesFinding Products Online on TheFind.comRob Ulveling of TheFind.com spent time with AuctionBytes.com Editor Ina Steiner on the floor of the Internet Retailer conference to answer questions about the shopping search engine. The company scours the web looking for product listings to display in search results, and also offers a new paid service for merchants to quot;claim quot; their feeds for better visibility on TheFind.c2009-06-1702 minEcommerce Industry SoundBytesEnable Holdings CEO Discusses Secondary Markets, Auctions, eBayWith the economy in the dumps, theres a lot of attention being paid to overstock inventory and returns. In March, eBay said it intended to become the leader in secondary marketplace (see quot; eBay Strategy Revealed quot;). We spoke to the CEO of Enable Holdings , which runs the uBid.com auction site, the RedTag fixed-price site and offline service, and the B2B Dibu Trading2009-05-2720 minEcommerce Industry SoundBytesMichael Miller: Migrating from eBay to Amazon and CraigslistMichael Miller is a best-selling author and has written a number of books about selling on eBay. His latest book is called, quot;Selling Online 2.0: Migrating from eBay to Amazon, craigslist, and Your Own E-Commerce Website. quot; Michael joins AuctionBytes.com Editor Ina Steiner to explain why many established sellers are looking for an alternative to selling on eBay and why he2009-05-1120 minEcommerce Industry SoundBytesRandy Smythes Take on the Industry and Buy.com 3P MarketplaceAuctionBytes sat down to talk with Randy Smythe about ecommerce, online merchants, and his new gig at Buy.com. Randy was a top eBay PowerSeller, Amazon.com seller, blogger and consultant before joining Buy.com as its quot;Merchant Evangelist quot; for its third-party merchant program. Learn what he has to say about the challenges of selling on eBay, why Bonanzle is making headway among2009-05-0421 minEcommerce Industry SoundBytesAdam Brown Shares Some Etsy SecretsEtsy.com is the marketplace of handmade and vintage goods. But what is it like to manage a community of crafters, buyers and sellers? With $31.6 million in funding, 200,000 sellers and over 2.1 million registered users, theres a hunger for more information about the company. AuctionBytes sat down with Etsys Adam Brown, who shares some thoughts on Etsys philosophy regarding sellers, the2009-04-0407 minEcommerce Industry SoundBytesPops Ophir Prusak Talks about Google AnalyticsGoogle Analytics will tell you three things, according to Ophir Prusak: whos coming to your site, how they got there, and what they did on your site. Ophir is Search amp; Analytics Strategist for Pop , a full-service interactive agency that builds websites and manages digital marketing for clients such as Amazon.com and Target. The company is also a Google Analytics Authorized2009-03-2707 minEcommerce Industry SoundBytesAdam Epstein: From eBay Keywords to AdMarketplaceDoes buying traffic from eBay to go to eBay make good use of your marketing budget? Adam Epstein is qualified to talk about paid search on eBay and outside of eBay: he runs AdMarketplace , which started out years ago as eBays exclusive paid search provider, eBayKeywords.com. After eBay dropped its paid-search program, Adam, along with CEO Jamie Hill, transformed eBayKeywords.com into2009-03-2709 minEcommerce Industry SoundBytesSLI Systems: Search for EcommerceDavid Gettinger, Director of Sales for SLI Systems , sat down with AuctionBytes during the Search Engine Strategies Conference in New York to talk about his companys search service for etailers. David said the starting point for a retailer of any size in terms of optimizing their search capability is structuring the data - making sure it has all the product attributes a customer is2009-03-2606 minEcommerce Industry SoundBytesLion Brands Rabinowitz Knits Ecommerce with Bricks & MortarIlana Rabinowitz is Vice President of Marketing at Lion Brand Yarn Company whose products can be found on the shelves of Wal-Mart, Michaels and craft stores. She faces the challenge of providing an ecommerce platform where consumers can purchase yarn on the LionBrand.com website, and also providing compelling content in order to drive foot traffic to retail sites that carry the brand.2009-03-2506 minEcommerce Industry SoundBytesSkip McGrath on the Future of eBaySkip McGrath runs SkipMcGrath.com , a publishing company focused on teaching people how to sell on eBay. Skip was one of the reporters and bloggers invited to eBay headquarters in San Jose for a briefing on the major August 2008 announcement. Skip joins AuctionBytes Editor Ina Steiner to talk about the major fee and policy changes, how sellers can cope, and his views on the Future of eBay. Run2008-09-0715 minEcommerce Industry SoundBytesWhatDoISell.com Lisa Suttora on eBays Latest ChanLisa Suttora is founder of WhatDoISell.com , an online retail-education website providing entrepreneurial support and networking. WhatDoISell.com is one of 30 eBay Certified Providers, who were briefed by the company on last weeks major announcement regarding fee and policy changes. She joins AuctionBytes.com Editor Ina Steiner to talk about the impact on sellers and how they can adjust their2008-08-2712 minEcommerce Industry SoundBytesBlogger Randy Smythe on Recent eBay ChangeseBay briefed reporters and bloggers about its major August 19, 2008 announcement. Randy Smythe was one of those invited to eBay headquarters in San Jose to hear the news directly from eBay executives. Randy had been one of eBays top PowerSellers (GlacierBayDVD) until his business failed, and he is now a consultant and blogger who also sells on Amazon.com. He joins AuctionBytes Editor Ina2008-08-2218 minEcommerce Industry SoundBytesAndrew Sukow, Terapeak & Fred Speckeen, AERSTerapeak is one of the first developers to create an application for the new eBay Echo Project that lets third-party developers create apps directly on the eBay platform. Andrew Sukow, CTO of Terapeak and Fred Speckeen, President and CEO of AERS, talk to AuctionBytes about the new opportunities for eBay developers as a result of the new Echo initiative. Run Time: 7:062008-06-1807 minEcommerce Industry SoundBytesRon Stewart, President of GetItNextAuctionBytes talks to Ron Stewart, President, from developer GetItNext.com to get his take on eBays Developer conference. GetItNext provides a search engine for eBay listings that makes it easier for buyers to find items. This is Rons third time to eBay DevCon, and he talks about a new focus he sees coming from eBay Developers Program. We also ask him about what news might be coming on2008-06-1804 minEcommerce Industry SoundBytesRatePoints Neal Creighton on Merchant ReviewsRatePoint President and CEO Neal Creighton joins AuctionBytes from the floor of the Internet Retailer show to talk about how merchants can establish credibility using the RatePoint service. He also reveals that Ratepoint can help merchants resolve disputes with customers. The customer review space is hot, Neal says! Run time: 2:402008-06-1302 minEcommerce Industry SoundBytesAn Innovative Solution to eBays Feedback ProblemsA group of computer scientists, game theorists, and attorneys introduced a new system to help buyers and sellers deal with eBays controversial changes to its feedback policies. James Ring is CEO of Fair Outcomes Inc., and joined AuctionBytes Editor Ina Steiner to explain how the Fair Reputations system works using an example of a typical ecommerce-related dispute. Fair Reputations is an2008-06-0222 minEcommerce Industry SoundBytesPayPal President Discusses Corporate StrategyScott Thompson was named President of PayPal earlier this year, and joins AuctionBytes to talk about the big-picture view of eBays online payment service. In this Ecommerce Industry Soundbytes podcast, Thompson talks about the competitive landscape in online payments and PayPals focus in the next 12 - 24 months. He also shares his thoughts on eBays Safe Payments policy, including touching upon2008-05-0808 minEcommerce Industry SoundByteseBays Alan Lewis Talks about New Desktop AppAuctionBytes interviewed eBay Product Manager Alan Lewis about eBay Desktop, a buyer application that users can download to experience eBay in a unique way. Alan talks about the features unique to Desktop, such as feeds and alerts, and the benefits to users. Run time: 14:332008-02-2814 minEcommerce Industry SoundBytesIMAs Steve Grossberg on eBay ChangesSteve Grossberg is an eBay PowerSeller and the head of the Internet Merchants Association (IMA). Steve was at the recent Ecommerce Forum where eBay announced enormous changes it would be making to the site. Steve joins AuctionBytes Editor Ina Steiner to talk about changes to eBay fees and feedback policies, what they mean for eBay sellers, and the challenges ahead. Run time: 11:472008-02-0311 minEcommerce Industry SoundBytesHotline: eBay Fee & Feedback Changes #2 (1/08)Heres Part 2 of the AuctionBytes Hotline, and its just as interesting - if not more so - than Part 1! The AuctionBytes Blog asked readers how they felt about eBays new fee and feedback changes announced on Tuesday (January 29, 2008). Were continuing to get calls from sellers who want their voices heard, so we will publish a third Hotline podcast soon. Run Time: 8:192008-01-3108 minEcommerce Industry SoundBytesHotline: eBay Fee & Feedback Changes #1 (1/08)The AuctionBytes Blog asked readers how they felt about eBays new fee and feedback changes announced on Tuesday (January 29, 2008). As eBays incoming CEO John Donahoe said, eBay is throwing out the playbook and making radical changes to how the site works in an effort to improve the buyer experience. The request for your response to these changes came fast and furiously, and calls are still2008-01-3009 minEcommerce Industry SoundBytesAuctionBytes Interview: eBay Execs Defend ChangesAuctionBytes interviewed top eBay executives by phone on Tuesday after the company announced new fees and radical changes to feedback. John Donahoe is eBays new President and CEO, replacing outgoing CEO Meg Whitman. Lorrie Norrington is President of eBay Marketplaces Operations taking over from Bill Cobb, who is retiring at the end of the year. John and Lorrie were attending the companys2008-01-3013 minEcommerce Industry SoundBytesDoggyPads Growing Pains Lead to OutsourcingDoggyPads.com has been in business for two-and-a-half years and sells housebreaking products to consumers and retailers. Doggypads is based in Los Angeles, CA and imports its products in large quantities from China. AuctionBytes chats with founder Mark Stern about how he handled the growing pains of the business by outsourcing fulfillment to a company called Shipwire and was able to eliminate2007-12-0308 minEcommerce Industry SoundBytesInterview with GiveAGiftBasket.com CEO Tracy DixonTracy Dixon founded GiveAGiftBasket.com ten years ago after the birth of her first child and continues to run the business out of her home. Tracy uses a variety of online and offline marketing techniques to drive traffic to her website, such as direct mail, radio ads, print ads and online and pay-per-click advertising. Tracy talks with AuctionBytes about the importance of creating a2007-11-1911 minEcommerce Industry SoundBytesOnline Bookseller Steve Weber Talks FeedbackAuctionBytes Editor Ina Steiner chats with online bookseller Steve Weber on the topic of feedback rating systems. Steve Weber is author of quot;The Home Based Bookstore quot; and the quot;Selling Books quot; blog and sells on eBay, Amazon and Half.com. Steiner and Weber chat about the differences between feedback on Amazon and eBay, buyer expectations, and portable feedback2007-09-2013 minEcommerce Industry SoundBytesHotline: eBay Seller Non-Performance PolicyThis year, eBay began enforcing its Seller Non-Performance policy in stricter ways, considering a sellers buyer dissatisfaction rate. We asked AuctionBytes readers, quot;What do you think of eBays Seller Non-performance Policy? quot; Sellers called in on the AuctionBytes Hotline to let us know what they think. You too can make your voice heard - dial toll-free 1-877-222-0856, or 508-7202007-09-1206 minEcommerce Industry SoundByteseBay Responds on Seller Non-Performance PolicyeBay Vice-President of Trust and Safety Matt Halprin joins AuctionBytes to talk about the companys recent actions taken to enforce its Seller Non-Performance policy. Matt discusses the role of Neutral feedback ratings and talks about eBays delay in communicating with users about the seller crackdown. Matt also reveals that eBays new Detailed Seller Ratings will be used in future enforcement2007-08-1831 minEcommerce Industry SoundBytesBlingAddict Founder Talks about Ecommerce StrategyOnline seller Zu Ahmed got her start on eBay and has grown her once part-time business into a multi-product, multi-channel etailing business. The founder of BlingAddict.com continues to sell on eBay and also sells on her own site and on Amazon.com through the Merchant@Amazon program. AuctionBytes interviews Zu about product sourcing, marketing and the challenges of selling online in the current2007-08-1517 minEcommerce Industry SoundBytesAuctionBytes Hotline: Best & Worst eBay PoliciesUPDATED: 7/22/07 with more calls! We asked AuctionBytes readers, quot;What is the single biggest challenge that you face as an online seller? quot; and, quot;What are the best and worst policies or features eBay has implemented over the past 2 years? quot; Sellers called in on the AuctionBytes Hotline to let us know what they think of these issues. You too can make your2007-07-1806 minEcommerce Industry SoundBytesListen as Sellers Speak Out on Google-eBay Spat!AuctionBytes readers have let us know whats on their minds when it comes to the Google - eBay quot;situation quot; that developed in mid-June 2007. They picked up the phone and left a message on the AuctionBytes Hotline voicing their strong opinions about these corporate giants. You too can make your voice heard - dial toll-free 1-877-222-0856 , or 508-720-9279 for international2007-06-2007 minEcommerce Industry SoundBytesKyozou Readies Widget to Drive Listing TrafficLarry Velman, Director of Customer Relations for Kyozou, joins AuctionBytes at the eBay Developers Conference. Larry explains Kyozous offering for sellers and talks about the widget that Kyozou is readying to help sellers drive traffic to their eBay listings. Run time: 02:522007-06-1302 minEcommerce Industry SoundBytesZtails Bill Hudak: Social Networking for eBayerseBay sellers are exploring ways they can use social networking to market their listings and enhance their reputation. Bill Hudak joins Ina Steiner of AuctionBytes.com to discuss social media like blogs, MySpace and Facebook. Bill talks about how people are creating online personae, building networks of friends and people with similar interests, and how eBay sellers can use these affinity groups2007-06-0714 minEcommerce Industry SoundBytesSeth Godin To eBay Sellers: Quit or Be ExceptionalSeth Godin is founder of Squidoo.com and author of many best-selling books. Seth joins AuctionBytes to talk about his latest book, quot;The Dip: A little book that teaches you when to quit (and when to stick). quot; Seth gives some examples of eBay sellers who go beyond selling commodity products at commodity prices and get through the dip to become quot;exceptional. quot; He2007-05-3011 minEcommerce Industry SoundBytesPodcast Tackles Pay-Per-Click AdvertisingAuctionBytes new podcast series, Ecommerce Industry SoundBytes, kicks off with an interview with AdMarketplace President and COO Adam Epstein. Many eBay sellers and small online merchants quickly get frustrated with paid search programs, finding it difficult to compete with the expertise and resources of large advertisers like eBay and national retailers. Epstein discusses challenges and2007-05-1013 min