Shows
The Eventacle PodcastEp 24: Eventacle Community Member Spotlight - Zach DuketIn this episode, we sit down with Zach Duket, one of the newest members of the Eventacle community. Zach shares his journey from his early days in the box office at the University of Minnesota to his current role at AudienceView, where he’s helping live event organizations grow through technology and strategy. We dive into the moments that shaped his career, what keeps him inspired in the industry, and why he chose to join the Eventacle community. Whether you’re just starting out or you’re a seasoned event pro, Zach’s story will resonate.
2025-03-2112 min
Studying Law Around the WorldUncovering Your Gifts & Sharing Your Message with Chad AboudChad Aboud is a coach, adviser, and speaker, former General Counsel, and experienced corporate lawyer. He is the founder of Chad Aboud Consulting, where he helps lawyers and business leaders align their natural skills with career strategies to achieve success and fulfillment. Chad is also the host of the What You're About podcast, where he explores stories of leaders using their unique talents in their careers.Chad is active in the community as a Strategic Advisor of Goodlawyer and a Board Director for Community Music Schools of Toronto. Chad previously served as General Counsel at AudienceView. Before that, he was Seni...
2024-11-1837 min
Comedy @ The Carlson CastAn interview with Sarah Colonna
Sarah Colonna is an accomplished actor, a two-time best-selling author, and an outstanding stand-up comedian. You may know her from her Comedy Central special "I Can't Feel My Legs" or her outstanding performances on hit shows like Insatiable, Shameless, and of course Chelsea Lately. In this episode, we discuss growing up in Arkansas, what a small-town LA really is, and how stand-up led to a successful career in acting and writing.
For all things Sarah, visit sarahcolonna.com: https://www.sarahcolonna.com/.
For tickets to see Sarah at Comedy @ the Carlson, click here:
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2023-06-2322 min
UnobstructedEpisode 42 - Women in Leadership: Insights from AudienceView's VP Trio on Building a Positive WorkplaceIn honor of International Women's Day, we sat down with three amazing women from AudienceView's leadership team: Nancy (VP of People), Rosemary (VP of Sales), and Jennifer (VP of Product Management) They're here to share their experiences and offer advice on what makes a workplace truly great. From the best and worst advice they've received to the importance of inclusion, this episode is full of valuable insights for anyone looking to grow in their career and create a positive work environment. Tune in and join the celebration.
2023-03-0935 min
UnobstructedEpisode 41: The Impact of XR (eXtended Reality) Is extended reality (XR) poised to revolutionize the live events industry? AudienceView's Jo-Ann Chiam thinks so. With over 20 years of experience in tech and ticketing, she has committed her career to staying on top of trends and their impact on the big picture. Already leveraged to make massive financial gains during the pandemic shutdown, XR's immersive and interactive experiences add a layer of excitement to eventgoers, making them feel like they are a part of the action. No longer limited by physical restrictions, XR can bridge the gap between audiences and venues across the globe, and unlock new doors in...
2023-02-2417 min
Dave Wakeman's The Business of Fun PodcastCasey Thomas calls me a snazzy dresser!Here's another conversation live from the Cover Genius booth at INTIX 2023 in Seattle with Casey Thomas of AudienceView. We talk about what Casey likes about INTIX. We hit on things she's learned. And, why we are snazzy dressers. Check out AudienceView at www.audienceview.com Hook up with my friends at Cover Genius and find out how they've helped folks like AudienceView and the Playhouse Theatre deliver a better customer journey. And, you can find out why 48% of people taking up refund protection is such an incredible number. Make sure you conn...
2023-02-1507 minDave Wakeman's The Business of Fun PodcastAngela Higgins live from the Cover Genius booth at INTIX 2023I did some quick podcast conversations at INTIX that I loosely called, "8 minutes at INTIX" from the Cover Genius booth. This first one is with Angela Higgins. Along with Jo Michel, Angela does the Ticketing Professionals Conference of Australia. The conference is in October this year. Check out my friends at Cover Genius: www.CoverGenius.com We did a really interesting panel at INTIX with Jo-Ann from AudienceView, Kelley from Playhouse Theatre, and Joe from Cover Genius that focused on how much embedded protection helps accelerate the customer journey. Alo...
2023-02-0808 minDave Wakeman's The Business of Fun PodcastChris Furnell teaches us how we can make change stick in our organizations. REPOST WITH REPAIRED FILE Totally new idea this week. Chris Furnell offered up the idea of a conversation centered entirely on the process of change and making change stick in our organizations. I jumped at the chance because I've been talking with y'all about change for years. So we dug in deep on change. We cover things like: Dealing with constant change. Leaders wanting to shorten the distance between ideas and results. Why you can't "tell" someone into changing. Why it is that old patterns die hard... And, a lot m...
2023-01-191h 09
Dave Wakeman's The Business of Fun PodcastChris Furnell Teaches Us About Making Change Stick In Our BusinessesTotally new idea this week. Chris Furnell offered up the idea of a conversation centered entirely on the process of change and making change stick in our organizations. I jumped at the chance because I've been talking with y'all about change for years. So we dug in deep on change. We cover things like: Dealing with constant change. Leaders wanting to shorten the distance between ideas and results. Why you can't "tell" someone into changing. Why it is that old patterns die hard... And, a lot more. I'll be in Seat...
2023-01-1852 min
Comedy @ The Carlson CastEpisode 163: Rachel FeinsteinRachel Feinstein is a nationally touring comedian and actress. You may know her from her appearances on Netflix "The Stand Ups" & "Amy Schumer Presents: Parental Advisory" as well as movies like "I feel Pretty" & "Trainwrecked". Her latest special “Amy Schumer Presents: Only Whores Wear Purple” is available now. Rachel will be your headliner here at the Carlson all weekend, tickets are available now at AudienceView Professional (ovationtix.com)For links and more about Rachel visit her website- Rachel Feinstein | Comedian (rachel-feinstein.com)
2022-07-2241 min
Rethinking Legal OpsRethinking Legal Ops Ep #18 | Legaltech For In-House And Non-LawyersLegaltech is only for tech-savvy lawyers.👨🏻💻
If you've been believing this, then we're coming to bust this myth for you!⚡️
Here's the truth -
Not only is Legaltech useful for non-tech savvy Lawyers, but it is also very useful for other teams in the company.🌱
How? We hosted Chad Aboud (General Counsel, Audienceview) on Rethinking Legal Ops to talk all about this.✨
We'll also talked about the significance of data insights while drafting and negotiating contracts, and the significance of community building in driving Legaltech adoption.🚀
2022-07-0832 min
Notes To My (Legal) SelfSeason 4, Episode 19: We've Had It Backwards the Entire Time (with Chad Aboud)Dive into a fresh episode of Notes to my (Legal) Self, featuring a captivating discussion with Chad Aboud, General Counsel at AudienceView. This episode turns traditional legal career paradigms on their head, presenting Chad's unique approach to legal leadership that focuses on selflessness, curiosity, and building genuine connections over mere competitive advancement. Discover how prioritizing the upliftment of others not only enhances personal fulfillment but also drives substantial professional growth, marking a more rewarding path to success beyond the usual benchmarks of titles and salaries.
Throughout the conversation, Chad recounts his transformative journey from traditional legal roles...
2022-06-0639 min
UnobstructedEP 40: Collecting Squirrels with Laurie B. SquireLaurie B. Squire, Director of Ticketing & Business Insights at Imagine Exhibitions Inc., joined Mike Evenson on episode 40 of the Unobstructed podcast. Laurie is a collaborative, results-driven sales and guest experience professional with over two decades of expertise generating revenue in live entertainment venues, museums and attractions. They discussed the importance of data-driven decision making, storytelling, looking outside of your core industry to meet revenue goals, pricing strategies, things live events professionals can learn from attractions & exhibitions, optimizing per capita spending, and much more! Quick links: Laurie Squire on LinkedIn Imagine Exhibitions, Inc. Dino Safari...
2021-10-2943 min
The Business of MeetingsAn Exciting Renaissance is Coming! With Maureen AndersenWe are excited to be speaking to a rockstar in the ticketing industry today! Maureen Andersen, the CEO of INTIX (International Ticketing Association), is joining us! Maureen has done everything imaginable within the ticketing industry and is very well-known and respected for her insight and perspective. In this episode, Maureen shares her story and explains what it takes to ensure that the show goes on, no matter what. She also discusses the impact of COVID on live entertainment and shares her optimism and hopes for what’s to come. We hope you enjoy our conversation with her!...
2021-06-2238 min
UnobstructedEP 39: Maximizing Revenue with Matt DiFeboMatt DiFebo, a highly respected industry leader and visionary in #SportsBiz, joined Mike Evenson on episode 39 of the Unobstructed podcast. Matt has become known as the nation's leading expert in collegiate ticket sales and has been recognized as a pioneer who has revolutionized the industry in regards to how college athletic departments can maximize revenue from ticket sales. They discussed the need for greater sophistication in college sports, breaking down silos within athletics departments (and on campus), the growing need to diversify offerings, the importance of pricing analytics, the changing landscape of fan engagement, maximizing revenue, retention...
2021-05-1338 min
UnobstructedEP 38: Into the Future with Garry GoldenGarry Golden, an academically trained Futurist that helps organizations explore implications of long term change, joined Mike Evenson on episode 38 of the Unobstructed podcast. Garry is also the founder of Into the Future, a Brooklyn-based learning space that has a mission to help the world anticipate and lead change. They discussed futurology, the slow pace to fast change, trends vs. fads, cryptocurrency, TikTok, spatial computing, the intersection of social and technological change, the empowered athlete / actor / entertainer and much more!
2021-04-3055 min
Motivated with Chris San RoccoWHAT TO DO ABOUT NEGATIVE COMMENTS ON YOUR CONTENTIn this episode I discuss what to do about negative comments, how to use them to your advantage, and I answer your latest questions from our tiktok!
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I’m Chris San Rocco and I enjoy helping peop...
2021-04-0704 min
UnobstructedEP 37: Experience Economy with Jim Gilmore Jim Gilmore, an Assistant Professor of Innovation and Design within the Weatherhead School of Management at Case Western Reserve University, joined Mike Evenson on episode 37 of the Unobstructed podcast. Jim is a co-author of The Experience Economy: Competing for Customer Time, Attention, and Money – the book that spawned worldwide interest in experience design, customer experience management and experiential marketing. They discussed all aspects of the experience economy – a subject that Jim Gilmore literally wrote the book on! Topics included ‘thrice in a lifetime’ experiences, integrating virtual events with physical goods, curating audiences, seating people by interest, failing small (an...
2021-03-2443 min
UnobstructedEP 36: Gena Buhler and Scott Crossfield from Theatre ProjectsGena Buhler and Scott Crossfield from Theatre Projects joined Mike Evenson on episode 36 of the Unobstructed podcast. Gena is Head of New Business Development for North America, while Scott is the organization’s principal theatre designer. They discussed the accelerated adoption of technology by theater-goers, the future of the hybrid event model, the need to remove “excuse barriers” in the arts, the ray of hope as arts organizations begin to put tickets on sale and much more! They also examined parallels that highlight the similarities between the years after the 1918 influenza pandemic and our current enviro...
2021-03-1846 min
UnobstructedEP 35: Reduced Capacity, Increased Creativity with Bret McCormickBret McCormick, facilities and ticketing beat reporter at the Sports Business Journal (SBJ), joined Mike Evenson on episode 35 of the Unobstructed podcast. Bret has been a sports reporter, writer and editor for more than 15 years, focusing on creative storytelling, investigative journalism and using social media to interact with readers. They discussed the increase in mobile adoption across all age segments, creative tactics being used by sports organizations to make up for revenue shortfalls, re-entry into large crowds of people, the challenges associated with monetizing “stay at home fans,” spending in college athletics, hygiene theater and much more!
2021-03-0946 min
UnobstructedEP 34: #BeCowboy with Kosha IrbyKosha Irby, CMO at the Professional Bull Riders (PBR), joined Mike Evenson on episode 34 of the Unobstructed podcast. Kosha has 18+ years of cross-functional experience in global live event marketing, professional sports, NCAA Intercollegiate Athletics, brand development, integrated sales, touring logistics and more. They discussed the PBR’s 2020 journey, the decision to double-down on content, embracing 2nd and 3rd screens, reimagining the in-venue experience, multi-tasking fans, the #BeCowboy mentality, silent discos and much more! Quick links: PRB.com PBR on Twitter, Facebook and Instagram Kosha Irby on Twitter
2021-02-1942 min
UnobstructedEP 33: Change the Narrative with Aubrey BergauerAubrey Bergauer, CEO of Changing the Narrative, joined Mike Evenson on episode 33 of the Unobstructed podcast. Hailed as “the Steve Jobs of classical music,” Aubrey is known for her results-driven, customer-centric, data-obsessed pursuit of changing the narrative for symphony orchestras. They discussed the patron experience, relentlessly pursuing retention, removing barriers, the importance of diversity across our staff and stages, ideas for new and recurring revenue streams, the role of an arts organization’s website, owning the value chain and much more!
2021-02-0549 min
UnobstructedEP 32: Fan Monetization Strategies with Nels PoppNels Popp joined Mike Evenson on episode 32 of the Unobstructed podcast. Nels is an Associate Professor of Sport Administration at the University of North Carolina at Chapel Hill and serves as the Co-Director for the Center of Research and Intercollegiate Athletics. His research interests include revenue generation for college athletic departments with a particular emphasis on sport ticket sales at both the collegiate and professional sport levels. They discussed fan monetization strategies, opportunities for new revenue streams, treating data as currency, the importance of understanding the distinct difference between price and value, the need to engage better...
2021-01-2953 min
UnobstructedEP 31: INTIX Live! with Maureen AndersenMaureen Andersen, President & CEO of the International Ticketing Association (INTIX), joined Mike Evenson on episode 31 of the Unobstructed podcast. Maureen is an industry veteran, voice of calm and mentor to so many ticketing professionals. They discussed the role that ticketing professionals have played during the chaos at the start of the pandemic and how their responsibilities have grown and shifted, the courses that should be required if a bachelor’s degree in ticketing was created, a preview of this year's INTIX Live! Digital Conference & Exhibition and much more! Quick links: 2021 INTIX Live! Digital Conference reg...
2021-01-2038 min
Lead With Your Brand!™S2E3 - The Magic Behind the Button : CEO, Maureen AndersonWelcome to the Lead With Your Brand New Year Challenge! Week 3 : Know What You Stand For Today
We are moving through another week of the #LeadWithYourBrandChallenge! This is week 3 of the six week challenge to help you Lead With Your Brand in 2021! Jayzen is breaking down the Lead With Your Brandtm system and sharing a new step each week. This week is about knowing what you stand for today and finding the words to describe it. It’s all about being the best authentic you. After listening, visit https://www.leadwithyourbrand.com to download a free PDF wor...
2021-01-1938 min
UnobstructedEP 30: #SportsBiz and Personal Branding with Chris GrosseChris Grosse, Assistant Athletics Director for Marketing at Penn State University, joined Mike Evenson on episode 30 of the Unobstructed podcast. Chris is a preeminent sports marketer and has made career stops at Florida State, New Mexico State, Navy and Georgetown before arriving in Happy Valley in 2018. He’s the brains behind wildly successful promotions like Millennial Day, Fashion Faux Pas Night, Hail to Kale and many more. He also firmly believes that a hot dog is a sandwich. They discussed Chris’ creative process, how to leverage theme nights to drive attendance and revenue, strategies to stay relevant when...
2021-01-1451 min
UnobstructedEP 29: Dance Like Everybody's Watching with Dr. Trevor BoffoneDr. Trevor Boffone, a Houston-based educator, writer and producer, joined Mike Evenson on episode 29 of the Unobstructed podcast. Known to his nearly 300,000 followers on Instagram as “The Dancing Teacher,” Trevor is a lecturer in the Women’s, Gender & Sexuality Studies Program at the University of Houston and a Spanish teacher at Bellaire High School. They discussed how Trevor earned the title “The Dancing Teacher,” how he’s amassed such a large social media following, his unique approach to teaching high school Spanish, reasons why theater professionals should be paying closer attention to platforms like TikTok, the benefits of making th...
2021-01-0848 min
UnobstructedEP 28: State of UK Theatre with Sita McIntoshMike Evenson was joined by Sita McIntosh on episode 28 of the Unobstructed podcast. Sita is the Chief Operating Officer at WhatsOnStage, the UK’s largest theatre website that is an unrivaled source of news, reviews, interviews, videos, tickets and more. They discussed the state of the arts industry in the UK, the #CurtainsWithoutYou campaign, the resilience of theatre professionals and the importance of striking an optimistic tone. Sita also talked about things you can do to help theatres during the pandemic, the yeoman's work that has been done by ticketing and box office professionals in 2020 an...
2020-12-2148 min
UnobstructedEP 27: Culture of ExperimentationKristen Huss, Vice President of Community Partnerships at the Hudson Valley Renegades, joined Mike Evenson on episode 27 of the Unobstructed podcast. Kristen has spent her entire career in Minor League Baseball (MiLB), starting with selling programs as a 16-year-old to her current leadership position with the Renegades. They discussed the Hudson Valley Renegades' culture of experimentation, things that live events organizations can learn from the way that MiLB teams operate, opportunities to participate in the experience economy, the strategy behind building a promotions calendar, the importance of selling the entire gameday experience and more.
2020-12-1030 min
UnobstructedEP 26: Handing Out KeysMike Evenson was joined by Hannah Grannemann, Assistant Professor and Director of the Arts Administration Program at the University of North Carolina at Greensboro, on episode 26 of the Unobstructed podcast. Prior to joining UNCG in 2017, Hannah spent 17 years in the arts, mostly in non-profit theatre, which included leadership roles at the Children’s Theatre of Charlotte, PlayMakers Repertory Company, Yale Repertory Theatre, among others. They discussed the benefits of embracing a digital strategy, the risks associated with going dark, the reach of virtual events, the need to experiment with content and pricing and more. Hannah al...
2020-11-3049 min
UnobstructedEP 25: Giving Thanks with Dave WakemanMike Evenson was joined by Dave Wakeman on episode 25 of the Unobstructed podcast. Dave is a consultant, speaker and podcast host that has worked with clients all over the world to help them generate higher profits, enter new markets and grow businesses. Dave specializes in turning fuzzy ideas into measurable outcomes for organizations. They discussed things they’re thankful for in an otherwise turbulent 2020, including how supporters are being extra generous with their time and money, the creation of new forms of ‘live entertainment,’ the return of drive-ins, the opportunity to take risks and more! Dave a...
2020-11-2448 min
UnobstructedEP 24: The Marist Mindset ListJoyce Yu-Jean Lee, Assistant Professor of Digital Media at Marist College, joined Mike Evenson on episode 24 of the Unobstructed podcast. In addition to her work in higher education, Joyce is a visual artist working with video, digital photography, and interactive installation. Her artwork examines how mass media and culture shape notions of truth and understanding of the other. They explored and discussed the 2020 Marist Mindset List in great detail. The annual list is a collaborative effort by Marist faculty from different disciplines with diverse backgrounds focusing on 10 major areas: arts, commerce, education, ethics, fashion, history and politics...
2020-11-0648 min
UnobstructedEP 23: Virtual Success at Geffen PlayhouseMike Evenson was joined by Patrick Brown, Director of Marketing at the Geffen Playhouse in Los Angeles, on episode 23 of the Unobstructed podcast. Patrick began his tenure with the Geffen Playhouse in 2018 after thriving in his previous roles with the Los Angeles Master Chorale. They discussed how the Geffen Playhouse team shifted their business model through the pandemic, creating engaging remote experiences for their audience, the logistics behind such a move and how they can continue to scale this effort into new and exciting theatre. Patrick also talked about the role of regional theaters, the i...
2020-10-2634 min
UnobstructedEP 22: Customer Service & EngagementMike Evenson was joined by Jonathan Boulter, the Associate Director of Patron Services at Virginia Tech's Moss Arts Center, on episode 22 of the Unobstructed podcast. A Virginia Tech alumnus, he began his career at Walt Disney World, but made his way back to the university in 2012. They discussed how the staff at the Moss Arts Center has continued to serve their core demographic during the COVID-19 shutdown, their HomeStage Series, pricing strategy for virtual events and the complex nature of hybrid events. Jonathan also talked about his customer service philosophy, leadership approach, the importance of t...
2020-10-0140 min
UnobstructedEP 21: Evolution of Live Events with Andrew ThomasMike Evenson was joined by Andrew Thomas on episode 21 of the Unobstructed podcast. Andrew is a South Wales-based ticketing industry consultant and Director of the Ticketing Professionals Conference. In a career spanning more than 20 years, he has worked as a vendor, venue operator and consultant in both the sports and performing arts sectors. They discussed the future of virtual events, the irreplaceable experience of in-person events, the staying power of policy shifts driven by COVID-19 and the evolving skill set of ticketing professionals. Andrew also talked about the need for customer ease and satisfaction to...
2020-09-1652 min
UnobstructedEP 20: The Role of Technology in Reopening CampusesMike Evenson was joined by Sean Moriarty on episode 20 of the Unobstructed podcast. Sean is a 30+ year veteran in the area of campus technology and currently serves as the CTO at SUNY Oswego. They discussed the current climate on the SUNY Oswego campus, the Oswego Forward reopening plan, the need to adhere to low-tech safety protocols and the critical role of technology as part of a campus wide solution. Sean also detailed how the leadership team SUNY Oswego arrived at the decision to implement AudienceView Campus Flow, which will serve as the core technology to...
2020-08-2839 min
UnobstructedEP 19: Live Events will Change...But How?Our host, Mike Evenson, delivers a solocast for episode 19 of the Unobstructed podcast. The episode is focused on the potentially permanent changes that we may see in the live events industry as a result of COVID-19. Mike talks about the need to re-examine your consumer experience, the importance of knowing the people that are attending your events, sweeping changes related to concessions, the increased reliance on personal devices in your venue and more!
2020-08-2031 minDave Wakeman's The Business of Fun PodcastThe Business of Fun: Mark FowlieToday's guest is Mark Fowlie, CEO of AudienceView. We talk about leadership and recovery. Mark told some really great stories about where AudienceView has been successful during the pandemic and he also shared some of the challenging times for him and his team during the pandemic. We discussed the new content strategy that AV has been putting together. Also, revenue, the recovery, and how he helps his team keep a positive mindset. Really cool conversation. Check out my friends at Booking Protect. Sophie is crushing it on Instagram with a ste...
2020-08-1150 min
UnobstructedEP 18: Peel it Back with Jesse ColeMike Evenson was joined by Jesse Cole on episode 18 of the Unobstructed podcast. Jesse is the founder of Fans First Entertainment and the owner of the Savannah Bananas, where their mission is Fans First, Entertainment Always. They discussed the importance of getting people’s attention, making small bets, not fearing failure, obsessively focusing on the event experience and how the Savannah Bananas make every decision through the lens of “Is it fans first?” Jesse also talked about how he focuses on creating long-term fans rather than making short-term profits, the need to get through ‘the suck’ an...
2020-08-0752 min
UnobstructedEP 17: The Future of College CampusesMike Evenson was joined by Kelsey Harmon Finn, CEO of the National Association of College Auxiliary Services, on episode 17 of the Unobstructed podcast. Kelsey, a 20-year veteran in higher education and association management, was on the campuses of UC Berkeley, UNLV and Illinois State University before joining NACAS as CEO in 2015. Kelsey talked about the role of auxiliary professionals on college campuses, their impact on the in-person student experience and how NACAS supports the global sharing of ideas, information and insight. They also discussed how colleges and universities are planning for the return of students...
2020-08-0338 min
UnobstructedEP 16: Growing BolderMike Evenson was joined by Marc Middleton, founder and CEO of Growing Bolder, on episode 16 of the Unobstructed podcast. Marc is a media entrepreneur, Emmy Award-winning television journalist, author, filmmaker, speaker, activist and consultant who focuses on the changing culture of aging. Marc discussed his organization’s mission to re-brand aging, how organizations should communicate with older generations, his distaste for the term Boomer and ageist stereotypes that need to be retired.Growing Bolder is a team of award-winning journalists, broadcasters and creatives all focused on sharing the inspirational stories of ordinary people living extraordinary li...
2020-07-2942 min
UnobstructedEP 15: Rob Williams, Chief Product Officer at AudienceViewOur guest for episode 15 is Rob Williams, Chief Product Officer at AudienceView. Rob joined our host, Mike Evenson, to discuss the changing landscape and continued evolution of the live events industry. They talked about the acceleration of AudienceView’s strategic innovation plan, the transition from a product view to a platform view and the ability to more efficiently build and release features that benefit all clients. Rob also shared how AudienceView is now in a better position to maximize its investment in resources to rapidly offer solutions designed to help venues reopen based on new pr...
2020-07-1546 min
UnobstructedEP 14: Hale Centre Theatre’s journey from shutdown to reopeningMike Evenson was joined by Michael D. Fox on episode 14 of the Unobstructed podcast. Michael, the Chief Operations Officer at Hale Centre Theatre in Sandy, Utah for the last 18 years, says that his passion is to turn the public into regular patrons and current patrons into raving fans of Hale Centre Theatre. Michael discussed his organization’s journey from venue shutdown to their reopening in late June. He shared all of the items that were considered by his team, the logic used to decide what protocols to put in place and the important things he’s learned alon...
2020-07-0855 min
UnobstructedEP 13: The Patrons’ PerspectiveTheaterMania’s Publisher Rosemary Maggiore joined Mike Evenson for episode 13 of the Unobstructed podcast. They discussed the key findings from the recent survey of more than 5,000 members of the TheaterMania community. The Patrons’ Perspective: An Overview of the Impact of COVID-19 on the Behavior of Theater-goers, a report generated from the survey results, will be released the week of June 29. The report uncovers new behaviors of theater-goers, including the appetite for virtual events, opinions of incremental procedures to increase public safety, motivations and timelines to return to live events, near-term ticket buying intentions and more.
2020-06-2634 min
UnobstructedEP 12: Spring Cleaning for Live Events ProfessionalsOur host, Mike Evenson, delivers a solocast for episode 12 of the Unobstructed podcast. The episode is focused on spring cleaning for live events professionals, offering listeners ten things they can do to improve their business. Mike talks about the importance of getting to know your customers better, the need to periodically examine your tools and processes, defining (or redefining) loyalty, revisiting your physical spaces in a post-COVID world and more!
2020-06-1833 min
UnobstructedEP 11: The Ritz-Carlton Experience w/ Antonia HockAntonia Hock, Global Head of The Ritz-Carlton Leadership Center, joined Mike Evenson on episode 11 of the Unobstructed podcast. They discussed Ritz-Carlton’s status as a culture-first and customer-centric organization that empowers its employees to create unforgettable experiences. Antonia shared why all staff members carry the Ritz-Carlton Credo Card and how it represents the heart and soul of their culture, values and service strategy. They also talked about opportunities for surprise and delight, anticipating customer needs, strategies to cultivate loyalty and why you should avoid asking, “How can I help you?”
2020-06-1053 min
UnobstructedEP 10: Bringing Students Back on CampusMike Evenson was joined by Derek Mitchell on episode 10 of the Unobstructed podcast. Derek has spent nearly 15 years working in the higher education industry, a career that began as a student worker at the University of Maine and continues in his current role as the Product Manager for AudienceView’s Campus and Grad solutions. Derek talked about the current challenges being faced by the higher education community, specifically related to the management of campus facilities like dining halls, libraries, labs, student unions and recreation centers. These spaces, which have traditionally been first-come, first-serve, will now require technology to...
2020-06-0230 min
UnobstructedEP 9: Broadway’s Next Act w/ Cristyne NicholasPublic Relations veteran Cristyne Nicholas joined Mike Evenson on episode 9 of the Unobstructed podcast. They talked about Cristyne’s role in rebuilding New York City’s $27 billion tourism industry following the tragic events of September 11th and the methodology that can be applied to our current economic crisis. They discussed the need to over-communicate so that people understand the new rules and expectations, along with the importance of the health confidence factor of businesses as we begin to re-open. Cristyne also shared the positive things she’s seeing in her community, including support for essential workers, the surge...
2020-05-2236 min
UnobstructedEP 8: Darren RovellDarren Rovell joins Mike Evenson on the Unobstructed podcast to discuss the changing landscape of sports business. Darren has covered the industry for more than 20 years, with stops at ESPN and CNBC before joining the Action Network in 2018 as a Sports Business Reporter & Senior Executive Producer. His unique approach and personality has earned him 2 million+ followers on Twitter. In this episode, they discuss remote fan engagement, the future of the in-venue experience, the role of ticket revenue in the decision to re-start college athletics, his bold approach on social media and more. You can follow...
2020-05-1246 min
UnobstructedEP 7: Head, Heart & GutJames Mackenzie-Blackman, CEO of Eden Court, joins Mike Evenson on the podcast to discuss how his organization has continued to engage with its patrons, re-vectored staff and technology to help their community and collaborated with peer arts groups in the Scottish Highlands. James stressed the importance of blocking out all of the noise and clinging to your values to best serve staff, customers and the community at large. James also shared bright spots that he’s experienced during these otherwise gloomy times, like uncovering staff skills that were not known and taking advantage of the gift of tim...
2020-04-2935 min
UnobstructedEP 6: Precedent for an Unprecedented SituationMike Evenson was joined by Byron Harrison, the leader of Charcoalblue’s global acoustics practice. They discussed Byron’s recent paper, Performance Buildings in the Post-Pandemic World, which focuses on the changes venues will need to consider when artists and audiences return. They take a look back in history at how theaters confronted the challenges presented by the 1918 flu pandemic and what we can learn from their actions. Topics of conversation also included the increased scrutiny of the health-worthiness of venues, the need to quickly learn from the canaries in the coal mines, the psychology of social distance seating and...
2020-04-2444 min
UnobstructedEP 5: Sports Business with Dr. Bill SuttonDr. Bill Sutton joins Mike Evenson for episode 5 of the podcast to discuss the current state of the sports business world. A self-described “prac-ademic,” Bill's career has been a mix of teaching, consulting and high-profile sports marketing positions. They discuss the attributes needed to be a great leader remotely, how sports organizations can continue to engage with fans, the concept of a virtual season ticket and a prediction for the 2020 college football season. Bill also talks about how organizations need to increase buyer confidence and to adequately address the number one question being asked: When is it safe...
2020-04-1733 min
UnobstructedEP 4: Crawl. Walk. Stream.Disruption often leads to innovation. With stay-at-home orders in place for many parts of the world, businesses and communities have turned to live streaming as a conduit to reach their customers. Rudy J. Ellis, founder and CEO of Switchboard Live, joins the Unobstructed podcast to discuss how organizations can leverage live video to share their content, engage with their audiences and generate revenue. He shares his thoughts on how to approach this new initiative, stressing the importance of getting going and then getting better. This is a must-listen for any live events professional that is considering or has recently st...
2020-04-0835 min
UnobstructedEP 3: House SeatsBroadway theaters went dark on March 12 when government officials enacted new restrictions in an attempt to curb the spread of COVID-19. Our friends at TheaterMania, Rosemary Maggiore (@RoeMaggiore) and David Gordon (@MrDavidGordon), join Mike Evenson to share their viewpoints on how theater is staying alive during these uncertain times when the shows can’t go on. The trio discusses how this business interruption is impacting the theater industry globally, highlighting the heartwarming moments that have happened as a result. TheaterMania is the place for those interested in live theater and the performing arts to connect with like mi...
2020-04-0328 min
UnobstructedEP 2: Ticketing Hugs #INTIXhugsAudienceView’s CMO Mike Evenson is joined by INTIX CEO Maureen Andersen. An industry veteran, community leader and mentor to so many ticketing professionals, Maureen shares her very unique vantage point on these unprecedented times. They discuss the effect of the COVID-19 crisis on the entertainment industry and the ways that this interruption will have a lasting impact on how live events organizations operate. Maureen also provides a rundown of resources and support being offered by INTIX, which includes online forums, weekly video chats and more. She also sends virtual #INTIXhugs and asks everyone else to do th...
2020-03-2729 min
UnobstructedUnobstructedThe first episode of the Unobstructed podcast features a conversation between AudienceView’s CMO Mike Evenson and CEO Mark Fowlie. They discuss how our industry is navigating the COVID-19 pandemic, from the sudden absence of live events to how quickly organizations have rallied in this moment of crisis. They share things they are seeing that make them optimistic about the future of live events and make a strong case that this disruption will lead to innovation.
2020-03-1835 min
The Product Science PodcastThe Allan Neil Hypothesis: Product Managers Need to Invest More in Understanding Problems at a Very Deep LevelAllan Neil has been in the enterprise B2B software product management industry for 22 years, he’s currently the Technical Product Manager at AudienceView and hosts the Problemist Podcast. This week on the Product Science Podcast, we look at how product management shifts based on an organization’s goals and position within the market, and how to help business leaders understand how to think about the product development process.
Read the show notes for this episode to learn more.
2019-05-0744 minDave Wakeman's The Business of Fun PodcastEpisode 46: Nick BegleyToday's episode is brought to you by Booking Protect, the global leaders in refund protection. Any Listing! Any Sector! Anywhere! Booking Protect has you covered with the world's most comprehensive refund protection product. To find out how you can offer your customers more customization in their purchase, a better buying experience, and peace of mind for their buy; and, you can create a new revenue stream, go to www.bookingprotect.com We will be at INTIX. You can find us at Booth #204 right across from Ticketmaster and the food and beverage! Sto...
2019-01-2343 minDave Wakeman's The Business of Fun PodcastEpisode 10, The Business of Fun: Kara Parkinson This is a really cool episode today with Kara Parkinson, Senior Marketing Director with Audience View. Kara doesn't have the traditional arts, sports, entertainment background...in fact, working at Audience View is her first job in the industry. Which blew open a door for me to talk with her about some things that are common and different. We also discuss how working in packaged goods has helped her as a marketer to the arts. We also discuss some of my favorite ideas like goal setting, innovation, and managing change. I think you...
2018-06-2131 min
Empire Club of CanadaMichael Burns, CEO, Invictus Games Toronto 2017 | September 13, 2017The Empire Club of Canada Presents:
Michael Burns, CEO, Invictus Games Toronto 2017
Michael Burns is CEO of Invictus Games Toronto 2017, the largest international adaptive sport competition in the world featuring ill and injured soldiers and veterans. Burns brings to Invictus more than 20 years of experience in marketing, financial services, technology and entrepreneurship.
Burns took a leave of absence from his role as Vice-President, Corporate Development of AudienceView to head up the 2017 Invictus Games. Prior to that, he was President of Thornmark Asset Management and President of Clearsight Wealth Management Inc.
He...
2017-09-1349 min