Shows
BSCAIStop Playing Small: Chip Conley on Thriving in Your Second ActIn the latest episode of Contracting Conversations, we talk to Chip Conley, hospitality entrepreneur, Modern Elder Academy founder, and bestselling author, to discuss what it takes for contract cleaning pros to thrive in their second act. From leading one of the largest boutique hotel companies in the U.S. to mentoring Airbnb’s founders and creating the world’s first midlife wisdom school, Chip shares lessons on career reinvention, leadership resilience and why curiosity is the ultimate competitive edge.
Chip opens up about the challenges of growth plateaus, the psychology behind entrepreneurial burnout, and strategies to reignite purpose and passion. He a...
2026-01-1325 minBSCAIInside the Leadership Playbook: BSCAI Past Presidents Live at CS25In this special edition of Contracting Conversations, we celebrate BSCAI’s 60th anniversary with a panel featuring three past presidents: Arlo Luke (1997), Leroy Dock (2004), and Sally Shopmeyer (2011), moderated by Jason Lee, BSCAI’s 2025 President-Elect.
Recorded live at Contracting Success 2025 (CS25) in Las Vegas, our past presidents explore the evolution of the building service contracting industry, the role BSCAI has played in shaping standards, and the personal leadership lessons that have stood the test of time.
Conversation Highlights:
• Why joining BSCAI was the most important strategic decision for these leaders.
• How the industry has evolved: consolidation, technology, and AI.
• The enduring importance...
2025-12-1137 minBSCAISteven Harper Built the Cleaning Company He Wanted To Work ForIn the latest episode of Contracting Conversations, Steven Harper, president and CEO of Spectrum Building Services of America shares his career path: from electrical engineer to working with Fortune 500 companies and finally founding Spectrum, a commercial cleaning company that now generates eight figures in annual revenue. Tune in as he shares how he scaled his business over time and built a company rooted in trust, systems thinking, and a people-first culture.
Steven opens up about the early challenges of entering the janitorial industry, how he learned “you can’t scale chaos,” the ways he engineered a service model focused on accoun...
2025-11-1134 minBSCAIEpisode Replay — How BSCs Build Their Business, Featuring Blake Dozier and Cory Jessee of OnPointDiscover this fan-favorite episode, originally shared in 2024, or listen again to glean new insights!
This episode of Contracting Conversations focuses on how Blake Dozier and Cory Jessee, founders of OnPoint, a janitorial company based in southeastern Virginia, built their commercial cleaning company.
Dozier and Jessee have been in business together for the last 10 years — combining their expertise in commercial real estate and small business management — and have also had the unique advantage of developing a solid friendship with time.
Learn how they got their business off the ground floor, the advice they’d give themselves in those first three years, how th...
2025-10-0726 minBSCAIEpisode Replay — How I Grew My Career: Featuring Matt Streiff of The Budd GroupRevisit this fan-favorite episode, originally shared in 2024, or listen again to glean new insights!
This episode of Contracting Conversations features Matt Streiff, senior vice president of sales and marketing at The Budd Group.
Matt is a longtime BSCAI member who joined in 2007 and has held positions on both the supplier and contractor side of the commercial cleaning industry. He offers a unique perspective about how he’s grown his career, learning from everything the industry has to offer.
Tune in as Matt shares the steps he’s taken to become a leader in the space, as well as his advice for...
2025-09-0834 min
Talking Clean in a Dirty WorldBuild Before You Grow: Creating A Solid Foundation For Your Cleaning Company
Jerry Flug is a seasoned professional with over 20 years of experience in the commercial cleaning industry, having started as the owner of a BSC with 12 employees and successfully growing the business to over 250 employees.
Learn about BSCAI and what it has done for Jerry and continues to do.
Discover the latest commercial cleaning industry trends to stay ahead of the competition.
Learn the essential steps for building a successful cleaning business from the ground up.
Gain insight from expert coaching explicitly tailored for cleaning business owners.
Uncover effective pricing...
2025-08-2737 minBSCAIFrom Cleaner to Chief Development Officer: Tom Kruse on Leading With Humility and Earning Client TrustIn this episode of the BSCAI podcast, Tom Kruse, Chief Development Officer at Marsden Holding, LLC, shares his insights on customer engagement and retention. Drawing from his early days as a frontline cleaner, Tom emphasizes the importance of leading with humility and staying connected to the people behind the service. He outlines his framework for success — paying attention, ensuring competence, and showing care — not just to customers, but to employees as well. With experience acquiring over 30 companies, Tom also discusses how to maintain consistent service and values during times of transition.
2025-07-1530 min
Figure 8Pivoting with Purpose: Learning To Leverage Unlikely Skills with Shari CedarJulie's brand new Big Gorgeous Goals: Official Workbook can be ordered now! Grab your copy.Shari Cedar's remarkable career pivot reveals how seemingly unrelated skills can become your greatest business assets. In this episode of Figure 8, we discover the unconventional journey from TV production to becoming CEO of AK Building Services-- a major commercial janitorial company in Florida that Shari co-owns with her husband Mark.For 25+ years, Shari Cedar has been leading with purpose and passion. Whether in TV production, where she spent her first chapter...
2025-07-1036 minBSCAIJohn Ravaris Wants You to Rethink Growth — It’s an Outcome, Not a GoalIn the latest episode of Contractor Connections, we sit down with John Ravaris to talk about what it really takes to grow a business in the contract cleaning industry — and why growth isn’t something you chase, but something you earn.
John shares his framework for differentiation, the power of understanding client success factors, and how to create raving fans who fuel long-term success. If you're ready to stop competing on price and start leading with purpose, this conversation is for you.
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John Ravaris is the founder of UVPsolutions, a consultancy devoted to helping businesses create compelling, unique value propositions and...
2025-06-2729 min
BSCAISmall Businesses: Insights on Growth, Challenges, and Resilience in Contract CleaningIn this episode of Contracting Conversations, we sit down with Mark Herbick, founder and CEO of Pursant, who brings over 30 years of experience to the contract cleaning industry.
Tune in to explore the nuanced world of small business valuation and what it takes to thrive in a sector known for its low barrier to entry but high demands of grit and ambition.
Mark shares his observations on the current landscape for small businesses in contract cleaning, including the emotional and operational challenges owners face as they scale. We also dive into strategic growth opportunities, owners getting comfortable with the idea...
2025-05-2027 min
Beyond Clean with ACEBuild Before You Grow: Creating A Solid Foundation For Your Cleaning Company *BCWA S9:E3
Jerry Flug is a seasoned professional with over 20 years of experience in the commercial cleaning industry, having started as the owner of a BSC with 12 employees and successfully growing the business to over 250 employees.
Learn about BSCAI and what it has done for Jerry and continues to do.
Discover the latest commercial cleaning industry trends to stay ahead of the competition.
Learn the essential steps for building a successful cleaning business from the ground up.
Gain insight from expert coaching explicitly tailored for cleaning business owners.
Uncover effective pricing...
2025-05-1537 minBSCAIHow I Started in Contract Cleaning: Next Gen PerspectivesDeveloping the next generation of leaders is a top priority in contract cleaning. They bring fresh ideas, diverse backgrounds, and adaptability — all of which are essential to moving the industry forward. We wanted to know what motivates these professionals, so we went straight to the source.
In the latest episode of Contracting Conversations, we speak to three BSCAI members on the rise: Logan Blanchard, CEO/president at Ajax Cleaning, Brad Buchner, RBSM, business development manager at CleanOffice Inc., and Isaiah Dinverno, regional business development manager at Prestige Maintenance USA. The three have been part of the contract cleaning business for se...
2025-04-2535 minBSCAIWith Challenge Comes Opportunity: A Conversation With CLEAN Award Winner Sally SchopmeyerIn the latest episode of Contracting Conversations, we talk to Sally Schopmeyer, president of Maintenance Inc.
Sally recently received BSCAI’s Walter L. Cook Award for Distinguished Service, recognizing her years of dedication to the association and the industry at large. She’s spoken at several BSCAI events, been an active member and served as BSCAI President in 2011. When it comes to helping others navigate strategic realignment and being fearless in the face of change, Sally is a go-to.
Tune in to learn how she built her career alongside peers at BSCAI, the disruption she’s navigated professionally, her thoughts on cha...
2025-02-1819 minBSCAIThe A to Z of M&A: Tips For Business Owners, Featuring Tim Murch of 4MIn the latest episode of Contracting Conversations, we dive into the world of mergers and acquisitions (M&A) — a space to watch as an average of 10,000 baby boomers retire each day — and what it means for business owners considering selling their company. Tim Murch of 4M brings his expertise to answer key questions about the timing and process of selling a business, maintaining confidentiality, and navigating the hurdles that can come with acquisitions. In this episode, we cover:
• When to Sell a Contract Cleaning Business: Discover the signs that indicate it might be the right time to sell a business, includ...
2024-12-1132 minBSCAIFrom Corporate Environments to Contract Cleaning: How Spencer Moore Built His BusinessThis episode of Contracting Conversations features Spencer Moore, president, CEO, and founder of Transcend Facility Services.
Spencer founded his business nearly 10 years ago after making a shift from working in corporate environments as a trained CPA. As an immigrant from West Africa, Spencer shares how he sees working in the cleaning industry as a way to add value to society — not just as a janitorial company but as a measure of health prevention.
We talk about some of the lessons he learned in the first few years of starting his business, how he’s now working to scale his business, ways...
2024-11-1527 min
Smart Cleaning SchoolBest Of - Future of the Cleaning Industry with Ed SelkowIn part 1 of this 2-hour interview, "Conspiracies in the Cleaning Industry with Ed Selkow", Ed shared an incredible 50-year career in our industry. He shares so many great stories and lessons that will help you in your business. Ed also shared some incredible criminal stories that I called "conspiracies" that are a must listen! In this episode, we dive into the second half our interview. Ed shares the past, present, and future of the cleaning industry. Do you want to grow with the industry? There are predictions and recommendations that Ed suggests. Here's a...
2024-11-1151 minBSCAIHow I Grew My Career: Featuring Matt Streiff of The Budd GroupThis episode of Contracting Conversations features Matt Streiff, senior vice president of sales and marketing at The Budd Group.
Matt is a longtime BSCAI member who joined in 2007 and has held positions on both the supplier and contractor side of the commercial cleaning industry. He offers a unique perspective about how he’s grown his career, learning from everything the industry has to offer.
Tune in as Matt shares the steps he’s taken to become a leader in the space, as well as his advice for building trusted relationships with clients and sales teams.
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Connect With BSCAI Online
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2024-10-2332 min
Cleaning and CocktailsWhen The Opportunity Arises : From Owner To Regional Vice President🎥 Dive into the world of cleaning with this week's episode! Join me as I sit down with Steve Garcia, a seasoned professional in the industry and former owner of SMI Services. From his early days helping his janitor father during recess to becoming the Regional Vice President at Clean Team, Steve shares his journey and valuable insights.🏢 In 1992, Steve's brother founded SMI, and last year, they successfully sold the company to Clean Team. Steve continued on as the Regional Vice President and has been a member and former board director of BSCAI.Whether you're a small b...
2024-09-171h 02
Cleaning and Cocktails Live Shorts 2024 BSCAI Executive ConferenceC&C Live Shorts with Gage Roberts from Aspire!🎥 Navigating Sales Excellence with Gage Roberts, Senior Director at Aspire Software🌟 Dive into an inspiring conversation with Gage Roberts, Senior Director of Strategic Accounts at Aspire Software, a ServiceTitan Company. Based in the vibrant Nashville Metropolitan Area, Gage brings a wealth of experience in driving sales performance, building high-performing teams, and exceeding targets in the competitive landscape of enterprise software solutions.🔍 With a stellar track record of over seven years at Aspire Software, Gage has demonstrated unparalleled expertise in sales leadership, strategic account management, and new business development. His leadership is characterized by a relentless focus on...
2024-09-1708 min
Cleaning and Cocktails Live Shorts 2024 BSCAI Executive ConferenceC&C Live Shorts with Rob Kohlhagen From Diversey!🎥 Mastering Sector Marketing and Sustainability with Rob Kohlhagen, Senior Director at Diversey🌟 Join us for an insightful conversation with Rob Kohlhagen, a distinguished leader in sector marketing and global account sales based in Racine, Wisconsin. With a remarkable 30-year career in the sanitary maintenance industry, Rob brings unparalleled expertise in driving growth and innovation across key markets.🔍 As the Senior Director of Sector Marketing and Global Account Sales at Diversey, Rob leads marketing and sales strategies for national accounts within the Building Service Contractor and Property/Facility Management sectors. His extensive background spans product portfolio managemen...
2024-09-1709 min
Cleaning and Cocktails Live Shorts 2024 BSCAI Executive ConferenceC&C Live Shorts with Frank Baldwin From The PRO TEAM!🎥 Elevating Sales Strategy and Business Development with Frank Baldwin, Senior National Accounts Sales Manager at Emerson 🌟Join us for an exclusive interview with Frank Baldwin, a seasoned sales strategist and business development leader based in Canton, Georgia. With over 20 years of experience in commercial and residential solutions, Frank is dedicated to driving growth and fostering impactful client relationships.🔍 As the Senior National Accounts Sales Manager at Emerson Commercial & Residential Solutions, Frank spearheads key account management and business development initiatives. His extensive expertise in new business development and management has positioned him as a key player in enhanci...
2024-09-1706 min
Cleaning and Cocktails Live Shorts 2024 BSCAI Executive ConferenceC&C Live Shorts with Jason Dinverno from Prestige Maintenance!🎥 Unlocking Facility Maintenance Excellence with Jason Dinverno, CXO of Prestige Maintenance USA 🌟 Join us for an exclusive interview with Jason Dinverno, a seasoned expert in facility maintenance and janitorial services based in the Greater Chicago Area. With over 20 years of experience, Jason is committed to delivering clean and safe environments for clients across diverse industries.🔍 About Jason Dinverno: As the Managing Partner and Chief Experience Officer at Prestige Maintenance USA, Jason leads efforts to ensure exceptional customer interactions and drives the company’s strategic vision. His dedication to client satisfaction and sustainable solutions sets a new standard in the faci...
2024-09-1707 min
Cleaning and Cocktails Live Shorts 2024 BSCAI Executive ConferenceC&C Live Shorts with David Murphy From Supreme Maintenance Org!🎥 Discover the Expertise of David Murphy, President/CEO of Supreme Maintenance Organization. Join us for an exclusive interview with David Murphy, a distinguished leader in the facilities services industry based in Greensboro, North Carolina. With over 35 years of dedicated service as President/CEO of Supreme Maintenance Organization, David has established a sterling reputation for excellence in janitorial solutions throughout the Southeast region.🔍 About David Murphy: As the visionary leader behind Supreme Maintenance Organization, David Murphy brings a wealth of experience in executive leadership, strategic planning, and facilities management. His career highlights include spearheading operational excellence and client satisf...
2024-09-1704 min
Cleaning and Cocktails Live Shorts 2024 BSCAI Executive ConferenceC&C Live Shorts with Olon Hyde from Office Pride!🎥 Discover the Expertise of Olon Hyde, VPO of Office PrideJoin us for an exclusive interview with Olon Hyde, a dynamic leader in the commercial cleaning industry based in Pensacola, Florida. With a mission-driven approach, Olon is dedicated to positively impacting workplaces and communities through exceptional service and integrity.🔍 About Olon Hyde: As the Vice President of Operations at Office Pride Commercial Cleaning Services, Olon brings over 8 years of experience in operations management and direct sales. His leadership emphasizes building strong relationships rooted in faith-based values, ensuring that every client receives top-notch janitorial services.🏢 Career Hi...
2024-09-1706 min
Cleaning and Cocktails Live Shorts 2024 BSCAI Executive ConferenceC&C Live Shorts with Saagar Deshpande CTO of BrightGo!🎥 Discover the Expertise of Saagar Deshpande, CTO of BrightGo | 🌟 Join us for an exclusive interview with Saagar Deshpande, a visionary leader in tech innovation for Building Service Contractors based in San Francisco, California. With a passion for transforming operations and enhancing customer service, Saagar is revolutionizing the industry through cutting-edge solutions.🔍 About Saagar Deshpande: As the CTO and Owner of BrightGo, Saagar is dedicated to building a best-in-class platform tailored for Building Service Contractors. His extensive background in engineering and product development positions him as a thought leader, driving efficiency and growth in the sector.🏢 Career Highl...
2024-09-1707 min
Cleaning and Cocktails Live Shorts 2024 BSCAI Executive ConferenceC&C Live Shorts with Kathleen Bands from My Cleaning Service!🎥 Discover the Expertise of Kathleen Bands, CEO of My Cleaning Service | 🌟 Join us for an exclusive interview with Kathleen Bands, a trailblazer in the commercial cleaning industry based in Baltimore, Maryland. With a lifelong dedication to delivering spotless spaces and driving excellence, Kathleen's journey began with a visionary approach instilled by her grandparents, setting the standard for exceptional service and community impact.🔍 About Kathleen Bands: As the Owner & CEO of My Cleaning Service, Kathleen is passionate about the transformative power of cleanliness. Her leadership not only upholds a family legacy but also pioneers innovative practices that elevate both clie...
2024-09-1707 min
Cleaning and Cocktails Live Shorts 2024 BSCAI Executive ConferenceC&C Live Shorts with Paul Senecal from Affineco LLC dba Pritchard Industries🎥 Discover the Expertise of Paul Senecal, Solutions Expert at AffinEco LLC dba Ptritchard Industries!🌟 Join us for an exclusive interview with Paul Senecal, a seasoned professional in facility maintenance based in Stamford, Connecticut. With a career spanning over four decades, Paul's journey began at the age of 10, learning the ropes from his father and cultivating a lifelong passion for commercial and specialty cleaning services.🔍 About Paul Senecal: Paul currently serves as Solutions Expert at AffinEco LLC, where he has led the charge in setting industry standards for post-construction cleaning and facility maintenance. His expertise extends across st...
2024-09-1705 minBSCAIHow BSCs Build Their Business, Featuring Blake Dozier and Cory Jessee of OnPointThis episode of Contracting Conversations focuses on how Blake Dozier and Cory Jessee, founders of OnPoint, a janitorial company based in southeastern Virginia, built their commercial cleaning company.
Dozier and Jessee have been in business together for the last 10 years — combining their expertise in commercial real estate and small business management — and have also had the unique advantage of developing a solid friendship with time.
Learn how they got their business off the ground floor, the advice they’d give themselves in those first three years, how their involvement in the industry and BSCAI has impacted their work, the ways they b...
2024-09-1225 minBSCAIHow Contractors Think About Company Values and CultureHow do building service contractors (BSCs) think about company culture? What goes into defining values and ensuring they align with your employees’ realities?
Tune in as we talk to Raymond Hall, chief human resources officer at Harvard Maintenance, and Terell Weg, president and CEO of MSNW Group, LLC.
These two BSCAI members and their companies have put in the work when it comes to creating their organization’s core values. We discuss what goes into defining such values, how to ensure all employees — in the field or in the office ¬— feel equally engaged in company culture, the role this plays in traini...
2024-08-0926 min
Cleaning and Cocktails Live Shorts 2024 BSCAI Executive ConferenceC&C Live Shorts with Michael Diamond from Affineco LLC dba Pritchard Industries🎥 Dive into an Exclusive Interview with Michael Diamond, Vice President of AffinEco LLC dba Pritchard Industries!🌟 Join us as we sit down with Michael Diamond live, exploring his extensive expertise and innovative leadership in the facilities services industry. Based in Shelton, Connecticut, Michael brings over three decades of experience in managing and developing sustainable solutions for commercial, industrial, retail, and educational facilities spanning from New Jersey to Boston.🔍 About Michael Diamond: Michael is celebrated for pioneering "Green Cleaning" practices and has been instrumental in AffinEco's industry-leading certification as the first Connecticut-based firm to achieve CIMS certifica...
2024-07-2307 min
Cleaning and Cocktails Live Shorts 2024 BSCAI Executive ConferenceC&C Live Shorts with Rob Howard from Betco Corp🎥 Dive into an Exclusive Interview with Rob Howard Jr., Vice President of Sales, National Accounts at Betco Corporation!🌟 Join us as we sit down with Rob Howard Jr Live at the 2024 BSCAI Executive Conference in Orlando, FL., Rob a visionary leader known for his strategic prowess and exceptional track record in sales management. Based in Greenville-Spartanburg-Anderson, South Carolina, Rob brings over two decades of experience in building strong relationships and driving unprecedented growth in high-value accounts nationwide.🔍 About Rob Howard Jr.: Rob is renowned for his expertise in strategic planning, strategic selling, and team building...
2024-07-1805 minBSCAIHow Contractors Are Thinking About Emerging TechFrom robotics to artificial intelligence (AI) and evolving ways to report out data/analytics, there’s no shortage of opportunities for building service contractors to embrace the latest in emerging technology solutions.
We spoke with Ryan Ferons (Pioneer) and Connor Haas (Merchants Building Maintenance) to better understand how contractors are thinking about technology for their frontline workers, as well as back-of-house operations.
Tune in as they share their perspective on where our industry is heading, what we must do to embrace disruptive trends, and a few points to help demystify the buzz behind AI, too. After all, not all that gl...
2024-06-2740 minBSCAILet’s Talk Good Disruption: A Conversation With Mike Maddock, EMC SpeakerWhat does good business disruption look like? What does it take to be a leader who embraces disruption? We sat down with Mike Maddock, entrepreneur, writer and speaker at the BSCAI Executive Management Conference, to get answers to these question and more.
In his session, Mike will focus on the questions leaders must ask themselves to grow and build a team that thrives even in the most difficult circumstances. Tune in for a preview and get tips for how to shake up the status quo within your own organization.
BSCAI’s Executive Management Conference takes place April 25-27 in Championsgate, Fl...
2024-04-1212 min
Beyond Clean with ACEVeteran Janitorial Business Owner Explains Key Growth Strategies @ CBC * BCWA S8:E04
Blake Dozier is co-founder of On Point Building Services, a full-service janitorial company based in Virginia Beach, Virginia, catering to southeastern Virginia, Richmond, northeastern North Carolina, DC, and Baltimore.
Blake actively participates in BSCAI (Building Service Contractors Association International), where he shares best practices and industry knowledge to help janitorial businesses thrive.
His commitment to sustainable growth and innovation has positioned him as a respected leader in the janitorial industry, contributing to the success and longevity of his company while inspiring others in the field.
The key moments in this episode are:
2024-04-0114 min
Smart Business MovesAdding Commercial Cleaning to your company as a strategy for increasing revenue in 2024"Sharon L. Cowan, CBSE is a 32 year veteran of the industry and the former CEO of a multimillion dollar regional commercial and residential cleaning company. Sharon grew her company using her background in business development, strategic planning, national corporate leadership and education. Sharon sold her company in 2000 to pursue coaching and consulting globally. Her coaching process includes customized programs for each business owner so they receive personalized training designed specifically for their business needs. She has been a guest speaker and seminar leader for ISSA, BSCAI, CMI and ARCSI industry trade groups and twice won marketing awards from t...
2024-01-2559 min
BSCAIContracting Success Recap: Word on the StreetBSCAI enjoyed record turnout at the Contracting Success Conference in Las Vegas this past November. Tune in to hear feedback from attendees who took a break from the show floor to share perspective on the value the event offers, the benefits of BSCAI membership and more.
2024-01-1011 minBSCAIThe State of Robotics in the Cleaning IndustryOn this episode of Contracting Conversations, Terry Watson, Vice President of Sales with Tennant Co, and Cameron Waite, Founder and CEO of Real Life Robotics, discuss how robotics play a role in the cleaning industry, what innovations lay on the horizon, and how BSCs can learn to embrace emerging technologies in their day to day operations.
2023-06-0823 minBSCAIAspiring to Greatness: Discussing the Makings of an Effective CEOOn this episode of Contracting Conversations, Brett Gilliland, CEO and Founder of Elite Entrepreneurs, discusses what inspired him to start his own company, as well as the tenets of what differentiates a good CEO from a great CEO.
2023-05-3027 min
BSCAIHustle and Grit: The Foundation of Building a BusinessOn the inaugural episode of season 5, BSCAI speaks with Justin Forsett, CEO and Founder of Hustle Clean and 2023 Executive Management Conference speaker about how perseverance serves as the cornerstone of entrepreneurship and why taking failure in stride contributes to a business's longevity.
2023-02-1611 min
BSCAIImproving the Customer ExperienceOn this episode of Contracting Conversations, BSCAI chats with Dan Gingiss, Customer Experience Coach and 2022 Contracting Success Keynote Speaker, about how focusing on customer experience can better overall business operations.
In this episode, you will hear:
-How Dan discovered his passion for marketing
-Common customer experience challenges
-Why focusing on customer experience is important
-A sneak preview of Dan's 2022 Contracting Success Keynote Session
2022-08-2427 minBSCAIBSCAI CLEAN Awards Inspire GreatnessHear from Kathleen Bands, CEO of My Cleaning Service, Inc., Jamie Henry, CEO of Beeline Support, and Paul Taylor, CEO of ESS Clean, Inc., as they discuss the positive impact of BSCAI's CLEAN Awards on BSC business owners and their employees.
2022-07-2017 minSmart Cleaning SchoolFuture of the Cleaning Industry with Ed Selkow In part 1 of this 2-hour interview, "Conspiracies in the Cleaning Industry with Ed Selkow", Ed shared an incredible 50-year career in our industry. He shares so many great stories and lessons that will help you in your business. Ed also shared some incredible criminal stories that I called "conspiracies" that are a must listen! In this episode, we dive into the second half our interview. Ed shares the past, present, and future of the cleaning industry. Do you want to grow with the industry? There are predictions and recommendations that Ed suggests. Here's a...
2022-06-0951 minBSCAIExecutive Insights: Jim Harris, President of Janitronics Facility ServicesOn this exclusive Executive Insights episode of Contracting Conversations, Jim Harris, President of Janitronics Facility Services, discusses the future of the cleaning services industry, what makes a good leader, and more.
2022-05-1921 min
BSCAIA Legacy of ExcellenceBSCAI sits down with Tim Murch, President and CEO of 4M Building Solutions to dive into his rich history of working in the building services industry, what it takes to build a cohesive team, and more.
2022-04-1424 minBSCAIIt Starts with Company CultureOn the second episode of season 4, BSCAI sits down with Brent Gleeson, former Navy SEAL and founder and CEO of Taking Point Leadership. Throughout the episode, Brent addresses his transition from being a Navy SEAL to starting his own business, the importance of building a strong company culture, and how BSC business owners can nurture leadership qualities within their teams. Brent will also be speaking at the Executive Management Conference in Louisville, Kentucky this April.
2022-03-2426 minBSCAIProfessional Wellbeing in a Humanized WorkplaceOn this episode of Contracting Conversations, Rachel Druckenmiller, keynote speaker and founder of Unmuted, discusses wellbeing in our professional lives, how business owners can improve employee engagement, and what it means to truly humanize a workplace.
2022-03-1025 minBSCAILift as You Climb: Advocating for Diversity in the Custodial and Facilities Maintenance IndustryOn the Contracting Conversations season 3 finale, Rachel Sanchez, CEO and Managing Partner, Prestige Maintenance USA, speaks to how she helped grow Prestige into one of the largest woman and family owned custodial and facilities maintenance companies in the nation, as well as how she advocates for women and diverse communities within the industry.
On this episode you will hear:
-How Rachel and her family built Prestige Maintenance USA from the ground up
-In what ways she is involved in the diverse supplier community
-How she advocates for women in the industry
-What she is most looking forward to as we...
2021-12-0614 min
BSCAICurating an Environment for SuccessHear from Jerry Flug, Executive Vice President and Owner of Davis Professional Services, as he discusses his methodology for promoting talent from within his organization and the benefits of paying it forward.
On this episode you will hear:
-How Jerry got his start in the cleaning services industry
-His methodology behind promoting from within
-How he pays it forward as an industry leader
-Why mentorship within the industry is important
2021-10-2718 minBSCAIContracting Success Keynote Preview: Sara RossHear from Sara Ross, Chief Vitality Officer of BrainAMPED, as she discusses the core tenets of leadership, the importance of emotional intelligence in the workplace, and her upcoming keynote address at this year's Contracting Success Conference.
On this episode you will hear:
-How to approach various aspects of leadership
-What differentiates good from great leaders
-Why emotional intelligence is vital in the workplace
-What Sara plans to cover in her keynote address
2021-10-1554 minBSCAIContracting Success Keynote Preview: Jason DorseyJason Dorsey, President for the Center of Generational Kinetics, speaks about his passion for helping his generation, what makes a good leader, and previews his keynote address for this year's Contracting Success event in Las Vegas.
On this episode you will hear:
-How Jason founded his own companies to aid his generation
-What he's learned about nurturing an entrepreneurial pursuit
-Why he's passionate about generational kinetics
-Why he's looking forward to speaking at Contracting Success
2021-09-1724 minBSCAIBeeline CEO Builds Company from the Ground UpJamie Henry, CEO of Beeline, has spent her entire professional career in the building services industry. A titan in her own right, Jamie has helped Beeline become a true industry leader and continues to drive forward with innovation at the core of Beeline's business operations.
In this episode, you will hear:
-How Jamie built Beeline into a leading building services company
-The ways in which she continues to innovate as CEO
-How Beeline came to win the Ernst & Young award
-What Jamie is looking forward to as the next few years unfold
2021-08-3012 min
BSCAIProtecting BSC Businesses with Cyber InsuranceWith cyberattacks on the rise, it's becoming paramount for business owners to take their cybersecurity measures to the next level. Andrew Laubmeier, Senior Vice President and Midwest Cyber Practice Leader with Lockton Companies, speaks to the benefits of cyber insurance and how BSC business owners can better protect their companies and employees from looming threats.
In this episode, you will hear:
-Fundamental must-knows about cyberattacks
-How cyberattacks impact business operations
-Benefits of cyber insurance
-Common security threats facing BSCs
-How BSC business owners can protect their data and employees
2021-08-0420 minBSCAIStriving for Sustainable Business OperationsOver the course of the last decade, sustainability has become a necessity in the building services industry. In the inaugural episode of season 3, Ben Walker, Director of Business Development for ManageMen, Inc., sat down with Contracting Conversations to discuss the importance of integrating sustainable practices into BSC business operations.
In this episode, you will hear:
- What sustainability in the building services industry means
- Why sustainability is essential to business operations
- How to integrate sustainable business practices
- How BSCs can contribute to sustainability efforts day-to-day
2021-07-2626 min
Cleaning and CocktailsFranchising and BSCAIThis episode features:
Ricky Regalado: CEO of Rozalado Services and Route
Website: https://rozaladocleaning.com/
Facebook: https://www.facebook.com/rozaladocleaning
Instagram: https://www.instagram.com/rozaladocleaning
LinkedIn: https://www.linkedin.com/company/routeplatform/
Twitter: https://twitter.com/route_platform
Todd Hopkins: President of BSCAI and OfficePride
BSCAI: http://bscai.org/
OfficePride: https://officepride.com/
LinkedIn: https://www.linkedin.com/in/todd-hopkins-a2659a4/
2021-02-0737 min
The Business of CleaningWhy Industry Groups are Important for Growth with Todd HopkinsThere are many things you can do to strengthen your business within the cleaning industry and we can all agree that knowledge is power. Instead of reaching around the dark, many are utilizing their network and joining industry groups in order to pull from the expertise of those who have already built their keys to success.
Todd Hopkins is the current president of BSCAI, of which he has been a member since 1993. He joined a year after starting his own cleaning business, a franchising company called Office Pride.
BSCAI, or Building Service Contractors Association International...
2021-01-2627 min
BSCAIAll in the Family: One BSC’s Journey Running a Family BusinessFor Ryan Hendley, CBSE, IH Services Incorporated is more than just a job.
The company was started by his father and mother in 1955. When he graduated high school, Hendley didn’t want to enter the family business. But after ten years of working as a teacher and a coach, Hendley knew it was time.
BSCAI talked with Hendley about what it means to run a family business and what it’s like now that his son Chad is by his side.
In this episode, you will hear:
- How to build a family business from a small operation to a mult...
2020-12-0330 minBSCAIWhat Makes an Emerging Leader – A Conversation with Kathleen BandsWhen it comes to leadership, Kathleen Bands knows a thing or two. Bands, who is the CEO of My Cleaning Service, was raised in the building service contract industry and watched as her grandfather—and then her parents—built their business from the ground up. Now at the helm, Bands says she’s bringing the company into the future.
Bands recently was awarded the BSCAI 2020 Contracting Profits Emerging Leader Award, which recognizes individuals under the age of 40 who have made significant contributions in the industry. Bands said she is honored to receive the award. She sat down with Contracting Conversations to dis...
2020-11-1830 min
Watching Paint DryClean Spaces and The Future of Facility Management with Elias Nacif, Executive Vice President of Service by MedallionElias Nacif is the Executive Vice President of Service by Medallion, an award-winning, family-owned company specializing in facility services for Fortune 500 companies, start-ups, and more. Service by Medallion won the 2019 BSCAI Award for Best in Class. Elias has worked with Service by Medallion for the past 13 years, specializing in B2B service delivery, logistics, and organizational change when it comes to sustainable business operations. Together as a company, they have helped more than a thousand organizations keep their offices and workspace in premium shape. In this episode… Keeping our spaces clean has never bee...
2020-10-1450 minBSCAIStand Out with Social MediaThere’s no better way to advertise your business than through social media. While most of us have some experience using social media for personal reasons, many don’t realize the benefits social media can have for business accounts. 4M Building Solutions Director of Marketing Danielle Vidal-Johnson sat down with Contracting Conversations to discuss the importance of social media, and how anyone—even newbies—can get started. Hear her speak more on this topic at Contracting Success+, BSCAI’s first-ever virtual conference.
In this episode, you will hear:
- Determining what kind of social media presence you want
- How to start d...
2020-10-0823 minBSCAICOVID-19 Disinfection and Safety Course Aims to Help Frontline Cleaners Be PreparedBSCAI recently launched its COVID-19 Disinfection and Safety Course, a comprehensive educational tool for frontline workers. From worker safety to disinfection techniques, this new program is designed to make frontline workers feel secure, safe and prepared to tackle COVID-19. Steve Ashkin, president of the Ashkin Group and one of the designers of the course, sat down with Contracting Conversations to discuss the course and why it is more important than ever.
In this episode, you will hear:
- Materials covered by the course
- Why frontline cleaners need to be empowered now more than ever
- How education can help...
2020-09-2438 minBSCAILeading Through Crisis—How Building Service Contractors Can Come Out of COVID-19 on TopCOVID-19 has upended the way we do everything: From the way we work and learn to how we interact with others, the pandemic has pushed many of us to the edge. For building service contractors, the stay-at-home orders have put a dent in business-as-usual. That’s why Troy Hazard—author, speaker and businessowner—wants to inspire you to rise above it.
Hazard is a keynote speaker at Contracting Success+. We sat down with him to discuss what it means to lead through crisis. In this episode, you will hear:
- Things businessowners can do right now to help weather the COVID...
2020-09-1021 minBSCAIThe Hero Effect – Creating a Culture of Heroes at Every LevelWhat does it mean to be a hero? For some, it conjures images of superheroes. For Contracting Success+ Keynote Speaker Kevin Brown, you don’t need to have a cape or super human powers to be a hero. For business owners and leaders, a hero starts with the power of positivity. Leaders should rise to challenges, face them head-on, and work on being the best versions of themselves at home and in the office.
In this episode, you will hear:
- Understand how to bring out the hero in yourself
- Facing problems head-on
- Using positivity and optimism to mo...
2020-09-0835 minBSCAIGiving Your Customers the Rock Star ExperienceWant to make your customers become devoted fans? Creating a one-of-a-kind customer experience isn’t rocket science, but it is a little rock-n-roll. Contracting Success+ Keynote Speaker Jim Knight sat down with Contracting Conversations to discuss what leaders can do—even amid a pandemic—to ensure their customers feel they’re getting the best service in town.
If you’d like to hear more from Knight, be sure to join him at Contracting Success+ October 14, 15, 21 and 22.
In this episode you will hear:
- Common mistakes leaders make when it comes to customer service
- How to refocus your brand and mission on...
2020-08-1335 minBSCAIA Generational Building Service Contractor Talks Changes, Growth in the IndustryIn this episode of Contracting Conversations, we sit down with Phillippe Mack, Canadian senior vice president of Bee Clean Building Maintenance. As a generational building service contractor, Mack has seen the industry grow and change in unique ways. He’s also located in Canada, and speaks to what businesses are seeing there versus their American counterparts.
What you’ll hear in this episode:
- How Canada’s unique labor laws impact building service contractors.
- How family-owned businesses are strong in the Canadian building service contractor.
- Why attracting a younger generation is important, even in a family business environment.
- Tech...
2020-07-2328 minBSCAIYour Business and Technology: Why Cybersecurity is EssentialFor many small businesses, cybersecurity isn’t always top of mind. But as technology becomes more integral into our day-to-day lives, it should become an important part of a business, too.
In this episode of Contracting Conversations, we sit down with William Velez, the Chief Information Officer at Harvard Maintenance. While it may not be top of mind for all building service contractors, Velez said cybersecurity is an essential part of running a business.
In this episode, you will hear:
• How innovative hackers have become in illegally accessing information
• Why cybersecurity is integral in keeping not only your customers information safe...
2020-07-0922 minBSCAIBSCAI Member Advisory Builds Relationships for LifeIn this episode of Contracting Conversations, we sit down with Robert Stewart, CBSE, the BSCAI Director of Member Advisory. We discuss BSCAI’s newly invigorated Member Advisory program which aims to bridge the gap between mentor and mentees, and bring together peer groups to discuss issues they’re all facing.
In this episode you will hear:
• Information about the main programs of the BSCAI Member Advisory; including peer groups and mentor/mentee relationships
• Requirements for being involved in the program
• History of the BSCAI Member Advisory program
• The benefits of joining a peer group
• The benefits of mentoring and/or being mentored
2020-06-2522 minBSCAIThe Benefits of Ongoing Education for Your StaffIn this episode of Contracting Conversations, we sit down with Michael Diamond, CBSE, owner and managing partner of Connecticut-based AffinEco LLC. We discuss his company’s involvement in the Certified Site Supervisor certificate program by BSCAI. The CSS is specifically designed to elevate on-site supervisors and members of the leadership team. Modules for this include in-depth looks at management and training, as well as best cleaning practices.
Diamond’s company has put more than 30 people through the training. Especially I light of COVID-19, it’s been a great tool to help employees learn best practices from both a company and an ind...
2020-06-1118 minBSCAIHuman Resources and COVID-19: What BSCs Need to Be Doing Right NowIn this episode of Contracting Conversations, we sit down with Claudia St. John, the president of Affinity HR—and official partner of BSCAI. An expert on everything human resources, St. John discusses some of the biggest questions weighing on BSCs in light of COVID-19.
In this episode, you will hear:
• How BSCs are dealing with worker’s comp issues in light of COVID-19
• The importance of proper training and protection
• Why it’s critical to record processes and communications with employees
• The impact of PPP loans and employment
• The future of human resources issues due to the impact of COVID-19
2020-06-0448 minBSCAICOVID-19 Reopening: What One BSC is Doing to Get his Clients Back in BusinessAs more states and communities begin reopening for business, it’s leaving many wondering what they can do to keep everyone healthy. For many, cleanliness is top of mind. Jerry Flug Jr., executive vice president and owner of Davis Professional Services, has taken a unique approach to help his clients prepare their spaces for reopening and helping them establish new processes going forward.
In this episode, you will hear:
• Tactics to help clients reopen their businesses
• How to lean on other community leaders and business owners to package services together as a one-stop-shop
• Understanding how to keep your clients and your sta...
2020-05-2824 minBSCAIHow One BSC Tackled COVID-19 In the Eye of the StormIn this episode of Contracting Conversations, we sit down with Terell Weg, CBSE. Her company MSWN, Inc., is based in Washington State, and area was the first in the U.S. to experience a widespread outbreak of COVID-19. For Weg, it was an unsettling experience, but she and her team rose to the challenge.
In this episode, you will hear:
- What it was like in the onset of COVID-19 in, what was at the time, the area hardest hit by COVID-19
- Understanding the struggle of obtaining PPE
- Lessons learned when it comes to leading during crisis
...
2020-05-2130 minBSCAIThe Science of Cleaning and the Impact of COVID-19In the latest episode of BSCAI’s podcast Contracting Conversations, we sit down with Dr. Eugene Cole, an expert in the ecology and cleanliness of indoor and work environments. He explains to us how understanding how viruses work and thrive will help BSCs refine their cleaning schedules, and how people overall are now acutely aware of the hygiene of their environment.
In this episode, you will hear:
- A breakdown of what makes a coronavirus, and how COVID-19 fares among them.
- The difference between a pandemic and an outbreak.
- The difference between cleaning and disinfecting.
- How COVID-19 wi...
2020-05-1541 minBSCAIThe COVID-19 Pandemic and BSCs: How Building Service Contractors are Rising to the ChallengeThis our inaugural episode of BSCAI’s Contracting Conversations, we talk with BSCAI President Todd Hopkins and President-Elect Eric Luke, CBSE, discuss top-of-mind issues for BSCs. From PPP loans to what the future of cleaning schedules look like, Hopkins and Luke dissect the challenges BSCs are facing and give tips on what they can do to weather through them.
In this episode, you will hear:
- How BSCs immediately responded to the crisis.
- Lessons learned from COVID-19.
-- The impact of increased unemployment, both during and after COVID-19.
-- What PPP loans will mean for BSCs, and how BSCs ar...
2020-05-0429 min
2020-04-1801 min