Shows
Banking ReinventedBridging the gap: inside BDO Unibank’s “phygital” transformation with RJ de la Cruz & Levy MariñasEpisode 86 of Banking Reinvented explores how the Philippines’ largest bank is bridging physical and digital channels to deliver seamless, customer-first experiences at scale.Host Tim Rutten is joined by BDO Unibank’s Romeo Josef “RJ” de la Cruz, Head of Digital Applications & Delivery, and Levy Mariñas, Head of Digital Apps Delivery, who lead the teams powering BDO’s mobile and web platforms. Together, they discuss how BDO is unifying its digital architecture, accelerating time-to-market, and expanding access through its “phygital” strategy, where in-branch, online, and mobile banking work as one.Tune in to hear how BDO tripled...
2025-12-3031 min
Banking ReinventedThe hybrid wealth journey: expanding access to holistic advice with Danske Bank’s Mindaugas VaičiulisEpisode 86 of Banking Reinvented explores how wealth management is evolving from an exclusive service for the ultra-wealthy into an accessible, personalized experience for broader client segments.Host Tim Rutten sits down with Mindaugas Vaičiulis, Head of Technology and Senior Vice President at Danske Bank, where he leads the Wealth Planning & Investments Tribe. Together, they discuss how digital innovation is democratizing wealth management, what a truly seamless hybrid model looks like when digital and human advisory work as one continuous experience, and how banks can deliver hyper-personalization at scale without losing the trust and empathy that define g...
2025-12-2334 min
Banking ReinventedWhy Africa won't miss the AI revolution with George NjugunaEpisode 85 of Banking Reinvented marks a milestone, our first Africa Spotlight conversation hosted by Amjad Ramahi. In this episode, we explore how AI is reshaping financial services across the continent and why Africa is uniquely positioned to lead this next wave of innovation.Amjad sits down with George Njuguna, Founder of GNK Consulting and former CIO of Safaricom, to discuss the continent’s readiness for AI. With over 24 years in banking and fintech across sub-Saharan Africa, George brings a powerful perspective on how AI can drive intelligent financial inclusion, simplify complex information across diverse languages, and unlock op...
2025-12-1645 min
Banking ReinventedAsian banking’s wake-up call: talking AI, trust, and ecosystems with Chinabank’s Doc Jay SabidoEpisode 84 of Banking Reinvented dives into how Asia’s banks are answering a wake-up call from e-wallets, digital challengers, and shifting customer expectations, turning disruption into opportunity through AI, agility, and collaboration.Host Tim Rutten is joined by Delfin “Doc Jay” Sabido, Chief Innovation & Transformation Officer at Chinabank (Philippines), to discuss how the 105-year-old bank is reinventing itself through trusted digital experiences, ecosystem partnerships, and intelligent automation.Tune in to hear how Chinabank is balancing speed with security, leveraging partnerships to combat fraud and accelerate innovation, and experimenting with agentic intelligence to drive efficiency and person...
2025-12-0940 min
Banking ReinventedAI, payments, and the future of commercial banking with HSBC Innovation Banking’s Ad van der PoelEpisode 83 of Banking Reinvented explores the evolution of commercial banking through the lens of payments innovation and AI transformation.Host Tim Rutten sits down with Ad van der Poel, Chief Commercial Officer at HSBC Innovation Banking in the U.K., to discuss how commercial banking is being reshaped by emerging technology, shifting client expectations, and new competitive dynamics. With 25+ years in payments and treasury, Ad shares his vision for what meaningful innovation looks like and where banks need to move faster.Together, they explore the convergence of AI and payments, the rise of embedded finance...
2025-12-0225 min
Banking ReinventedBanking beyond borders: Strategy&’s Michał Kurowski on the future of embedded financeEpisode 82 of Banking Reinvented dives into the evolving world of embedded finance and how it’s reshaping the banking landscape for both financial institutions and end-customers.In this episode, host Tim Rutten sits down with Michał Kurowski, Director of Strategy& Poland (Part of PwC Poland). Together, Tim and Michał unravel what embedded finance really means and how banks can integrate products like payments, loans, and insurance seamlessly into the digital experiences consumers use every day. They also discuss the roles that banks, tech companies, and other players occupy in these emerging ecosystems, as well as the opportunities and...
2025-11-2531 min
Banking ReinventedBanking's business model shift: core modernization meets AI with Panagiotis Kriaris from UnzerEpisode 81 of Banking Reinvented dives into the forces reshaping how banks operate, compete, and deliver value in a digital-first world.Host Tim Rutten sits down with Panagiotis Kriaris, Director and Head of Business & Corporate Development at Unzer, to explore the fundamental shifts in banking business models. Together, they discuss the growing gap between customer expectations and what banks can actually deliver, the role of core modernization in closing that gap, and where AI is making the biggest impact right now.Tune in to hear how technology is driving real business transformation and what banks need...
2025-11-1833 min
Banking ReinventedFrom deterministic models to autonomous intelligence: Swarm Dynamics’ Sam Ahmed on AI’s banking revolutionEpisode 80 of Banking Reinvented explores the evolution of AI in banking and capital markets, from the early days of deterministic models to the dawn of agentic AI and beyond.Host Tim Rutten is joined by Sam Ahmed, Managing Director, APAC, at Swarm Dynamics and Founding Partner of Deriv Asia X. Together, they unpack how AI has transformed from simple analytics to complex, autonomous systems that revolutionize how banks detect risk, optimize operations, and understand human behavior. From governance to guardrails, this episode challenges leaders to consider not just how AI can accelerate banking transformation, but how it...
2025-11-1150 min
Banking ReinventedDeepfakes, fraud factories, and the future of banking: insights from Feedzai’s Nuno SebastiãoEpisode 79 of Banking Reinvented dives into the future of fraud prevention and identity protection, exploring how AI-powered solutions are revolutionizing the fight against financial crime.Host Tim Rutten sits down with Nuno Sebastião, Co-Founder and CEO of Feedzai, as well as Jouk Pleiter, Founder and CEO of Backbase, to discuss the challenges that financial institutions face in a digital-first world. Together, they explore the exponential rise of deep fakes, synthetic IDs, and fraud factories, the convergence of cybersecurity and risk management, and the role that Agentic AI plays in transforming banking operations, from fraud detection to w...
2025-11-041h 02
Banking ReinventedAI, embedded finance, first principles, and the 2026 outlook in APAC banking with David Jimenez MairelesEpisode 78 of Banking Reinvented explores what the future of banking in APAC could look like by 2026, from the rise of AI-driven personalization to the growth of embedded finance and digital-first challengers.In this episode, host Tim Rutten is joined by David Jimenez Maireles, fintech influencer and Fractional Digital Advisor at D19 Advisory. David shares his predictions for how the region’s banks will close the gap between promise and performance, using his nearly two decades of experience working in digital banking at Banco Santander, ING, and TNEX Vietnam.Together, they discuss how AI can make ba...
2025-10-3141 min
Banking ReinventedThe speed-trust tradeoff in commercial banking with PTap Advisory’s Peter TaplingIn the sixth episode of our commercial banking takeover, Peter Tapling of PTap Advisory joins guest host Alex Jimenez to explore the intersection of faster payments, fraud risk, and trust in commercial banking. Learn how to balance the adoption of new rails like FedNow with client education, fraud prevention, and smart execution strategies. If you’re leading modernization efforts, this episode is essential listening.Interested in the space where payments, fraud, and tech converge? Discover more insights on our content hub featuring podcasts, whitepapers, and beyond.–Follow us on LinkedIn:-> Back...
2025-10-2338 min
Banking ReinventedThe modernization imperative: AI, ASEAN growth, and resilient banking with Cyrus DaruwalaEpisode 76 of Banking Reinvented explores how financial institutions across Asia can prioritize modernization for real impact, from AI-native operating models to cross-border growth opportunities.Host Tim Rutten is joined by Cyrus Daruwala, Partner Director-Asia at 3A Ventures International and Executive Director at the ASEAN Economic Forum, who advises some of the world’s largest banks and regulators on practical modernization, data, and AI. Together, they discuss why ASEAN’s trade flows are placing banks at the center of growth, how AI is reshaping both the front and back office, and what leaders must modernize first to balance spee...
2025-10-2148 min
Banking ReinventedRethinking treasury and trade in commercial banking with Koenigsberg Insights’ Alan KoenigsbergIn the fifth episode of our commercial banking takeover, Alan Koenigsberg, founder of Koenigsberg Insights and former Global Head at Visa, sits down with guest host Alex Jimenez to share how banks can modernize working capital, embedded finance, and B2B infrastructure. This episode is packed with insight into scaling safely, transforming legacy systems, and building operational models that last.For more on treasury transformation and infrastructure strategy, explore the expert content now live on our content hub.–Follow us on LinkedIn:-> Backbase-> Alex Jimenez->...
2025-10-1650 min
Banking ReinventedThe AI amplifier effect in banking: driving innovation in a highly regulated industryIn episode 74 of Banking Reinvented, host Tim Rutten is joined by Adrian McPhee, CTO at Backbase, for a candid conversation about how banks can move beyond buzzwords to achieve meaningful change with the power of AI.Together, they discuss the critical building blocks for AI success, from data management and risk frameworks to organizational mindsets and regulatory collaboration. Adrian also shares first-hand stories of building AI-powered platforms, the challenges of scaling innovation, and why understanding customer intent is key to the next wave of digital banking.Tune in for practical strategies for embracing AI safely...
2025-10-1437 min
Banking ReinventedAI-native banking: from incremental steps to transformational leapsEpisode 72 of Banking Reinvented explores how AI, open banking, and new operating models are fundamentally reshaping the financial services industry.Host Tim Rutten welcomes back Jarno van Hurne, VP Product and Head of Digital Banking, to unpack the hottest topics in retail, business, and commercial banking today. Together, they dive into everything from the rise of neobanks to the escalating challenge of digital fraud, as well as how banks can partner with fintechs to deploy AI-powered defenses.Tune in for a candid look at how banks can move beyond incremental change, embrace AI-native thinking, and...
2025-10-1041 min
Banking ReinventedModernizing money movement in commercial banking with Fifth Third Bank’s Jessika WoodIn the fourth episode of our commercial banking takeover, Jessika Wood, SVP of Commercial Payment Products at Fifth Third Bank, joins guest host Alex Jimenez to explore how banks can simplify complexity and scale growth through smarter commercial payments. With insights from fintech and traditional banking, Jessika shares what it takes to move from siloed services to integrated money movement ecosystems.Looking to reshape your bank’s payments strategy? Visit our content hub for deeper insights on commercial innovation.–Follow us on LinkedIn:-> Backbase-> Alex Jimenez->...
2025-10-0937 min
Banking ReinventedFrom transactional to transformational sales in commercial banking with The Modern Banker’s Jack HubbardIn the third episode of our commercial banking takeover, Jack Hubbard of The Modern Banker joins guest host Alex Jimenez to talk about modernizing the commercial banking sales playbook. From trust-based selling and power questions to effective second meetings and blended outreach strategies, this episode is a masterclass in how to sell through conversation, not pressure.Want practical tools to elevate your commercial sales game? Head to our content hub for more expert interviews and actionable insights.–Follow us on LinkedIn:-> Backbase-> Alex Jimenez-> Ja...
2025-10-0241 min
Banking ReinventedFrom biometrics to breakthrough CX: payment modernization tips from Entrust’s Tony BallEpisode 70 of Banking Reinvented explores the future of payments modernization and digital identity in banking, as financial institutions race to meet rising customer expectations for seamless, secure experiences.Host Tim Rutten welcomes Entrust’s Tony Ball, President of Payments and Identity, as well as incoming CEO, for an in-depth conversation on how banks can re-architect their operations to stay ahead in a rapidly evolving landscape. Together, they discuss the critical role of biometrics, tokenization, and advanced fraud engines in building trust and delivering instant, digital-first experiences, as well as the challenges posed by AI-powered fraud actors, and th...
2025-09-3037 min
Banking ReinventedDesigning for growth in commercial banking with Jennifer WilsonIn the second episode of our commercial banking takeover, Jennifer Wilson, former Chief Digital Officer at Western Alliance Bank, shares how commercial banking teams can use UX and digital strategy to drive measurable acquisition and retention. Guest host Alex Jimenez guides a conversation on design thinking, reducing friction, and what real transformation looks like when banks focus on customer needs instead of internal assumptions.Explore more stories of digital leadership and strategy in commercial banking. Visit our content hub for blogs, episodes, and exclusive resources.–Follow us on LinkedIn:-> Backbase-> A...
2025-09-2534 min
Banking ReinventedEmbedded finance, AI-powered relationships, and the race to transform commercial bankingEpisode 68 of Banking Reinvented explores the existential imperative that commercial banks face as they navigate the rise of embedded finance and the transformative power of AI.Host Tim Rutten is joined by Arun Ramamoorthy, Product Director - Head of Commercial Banking at Backbase. Together, they discuss how demographic shifts, fintech competition, and the evolving role of relationship managers are reshaping the commercial space, including practical steps banks must take to stay ahead of the competition.Tune in to hear why commercial banks must embrace embedded finance and AI-powered relationships, plus how forward-thinking financial institutions can...
2025-09-2335 min
Banking ReinventedFrom innovation theater to growth engine in commercial banking with Alloy Labs’ JP NicolsIn this first episode of our commercial banking takeover, JP Nicols of Alloy Labs joins guest host Alex Jimenez to explain how commercial banks can move beyond superficial innovation efforts and start delivering real business outcomes. Learn how frameworks like FIRE™, strategic partnerships, and cultural alignment can transform innovation into a true growth engine. Practical, proven, and no fluff.Curious how your institution can operationalize innovation? Dive deeper into transformation insights at our content hub featuring blogs, whitepapers, and more.–Follow us on LinkedIn:-> Backbase-> Alex Jimenez
2025-09-1842 min
Banking ReinventedResilience through strategic digital transformation: a discussion with SGBL’s Sleiman Louis MaaraouiEpisode 66 of Banking Reinvented shares the story of Société Générale de Banque au Liban (SGBL), a Lebanon-based bank that has been successfully navigating an unprecedented economic crisis through strategic digital transformation.Host Tim Rutten is joined by Sleiman Louis Marouii, Deputy General Manager at SGBL, for an in-depth discussion about how implementing a digital banking platform on top of an existing legacy core allowed SGBL to weather financial turbulence and remain relevant to its customers across the region.Tune in to hear more about adapting a customer-centric approach to banking, prioritizing financial incl...
2025-09-1640 min
Banking ReinventedThe growth mindset: scaling innovation through people, not just techRecorded live at Backbase ENGAGE Americas, episode 65 of Banking Reinvented is a panel discussion that covers one of the most human questions in digital transformation: how do we scale innovation not just through technology, but through people?In this episode, moderator Robert Soetens is joined by some of North America’s banking leaders, including T.J. Steele (Eastern Bank), Christina Buono (National Bank of Canada), and Judith Henderson (WSECU). They discuss how real transformation is driven by having a growth mindset, not just tech modernization. Because — as they note — in the long run, having the right people in pla...
2025-09-0933 min
Banking ReinventedLeapfrog your legacy tech: the value of a unified banking suiteEpisode 64 of Banking Reinvented analyzes the value of a unified banking suite, revealing how financial institutions can break free from siloed legacy systems and create truly customer-centric digital experiences, powered by AI.In this episode, host Tim Rutten is joined once again by Backbase Founder & CEO Jouk Pleiter to discuss how a single, integrated platform can transform sales, servicing, and customer engagement. From conversational banking to personalized financial coaching, this episode uncovers the strategic blueprint for banks looking to leapfrog their legacy systems and drive meaningful digital transformation.Tune in to hear why your bank...
2025-09-0228 min
Banking ReinventedModernizing without limits: how banks and credit unions are reimagining transformationRecorded live at Backbase ENGAGE Americas, episode 63 of Banking Reinvented features a panel discussion about the best ways to modernize without rewriting or replacing your entire tech stack.In this episode, moderator Jan Rempe is joined by some of the region’s top thought leaders: Justin Zeidman (Navy Federal Credit Union), Alicia Stone (KeyBank), Fred Fuller (Endava), and Andy Cease (Entrust). Together, the group discusses the power of progressive modernization, a series of smart, modular moves, rather than a massive, one-time overhaul.Tune in to hear how to modernize progressively using modular thinking, customer- and me...
2025-08-2640 min
Banking ReinventedCreating institutional elegance: insights from Nedbank Private Wealth International’s Stuart CumminsEpisode 62 of Banking Reinvented explores the evolving role of technology in private wealth management and how institutions can strike the right balance between innovation, compliance, and human connection.Host Tim Rutten sits down with Stuart Cummins, Chief Executive of Nedbank Private Wealth International, to discuss how technology is reshaping the sector, not just as an enabler, but as a strategic pillar for growth. Together, they discuss how Nedbank is using AI and selective tech investments to streamline operations and empower advisors, which he calls creating "institutional elegance."Tune in to learn how Nedbank is navigating...
2025-08-1937 min
Banking ReinventedThriving through mergers & acquisitions in U.S. bankingRecorded live at Backbase ENGAGE Americas, Episode 61 of Banking Reinvented is a panel discussion that deep-dives into mergers and acquisitions, which aren’t just accelerating — they’re becoming a defining feature of the modern financial landscape.In this episode, moderator Alex Jimenez is joined by an all-star panel of M&A experts, including Carla Higgins (CNB Bank), Sumeet Grover (UFCU), Osman Ulhaq (OneAZ Credit Union), and Nate Porter (West Monroe). Together, they discuss everything from recent trends to customer/member impact and ways to balance the promise of growth with the complexity of integration.Tune in to...
2025-08-1243 min
Banking ReinventedLeadership, ownership, and AI banking strategy: a conversation with BSF’s Abdullah AlwabelIn the second episode of this two-part series, host Tim Rutten and Abdullah Alwabel, Head of Digital Banking and Innovation at BSF, shift the discussion from ambition to execution.From prioritizing the right features to applying AI where it actually delivers value, Abdullah shares how leadership clarity and internal ownership helped turn strategy into results at BSF. For digital leaders navigating complexity, this episode offers a practical view into how banks can build high-performing cultures.Tune in to hear how strong leadership, smart trade-offs, and cultural alignment can shape transformation that lasts.–...
2025-08-0521 min
Banking ReinventedVision 2030 in motion: leading change in Saudi banking with BSF’s Abdullah AlwabelIn the first episode of this two-part series, host Tim Rutten sits down with Abdullah Alwabel, Head of Digital Banking and Innovation at BSF, to unpack one of the most ambitious digital transformations in the region.From core modernization to platform replacement, BSF's journey reflects a bold, urgent, customer-first strategy grounded in Saudi’s Vision 2030, a strategic framework for societal transformation. Together, they discuss trade-offs, delivery speed, the leadership mindset, and the shifting expectations of consumers throughout the region.Tune in to find out how BSF is balancing urgency with execution to meet the demands of...
2025-07-2933 min
Banking ReinventedRethinking commercial banking: navigating complexity & unlocking growthRecorded live at Backbase ENGAGE Americas, Episode 58 of Banking Reinvented shares a panel discussion about the growth opportunity of commercial banking, featuring insights from some of North America’s top digital leaders.In this episode, moderator Arun Ramamoorthy is joined by Christine Martin (EverBank), Jessika Wood (Fifth Third Bank), and Shannon Lambert-Habermehl (BOK Financial) for an in-depth discussion about the commercial banking space. Together, they chat about the best ways to respond to impactful trends, overcome critical challenges, and navigate the complexity of an increasingly competitive market.Tune in to learn more about customizing offerings fo...
2025-07-2245 min
Banking ReinventedMergers, modernization, & momentum: customer-centric growth tips from MyState’s Brett MorganEpisode 57 of Banking Reinvented explores how MyState Bank is building sustainable, customer-centric growth through progressive modernization and cultural discipline.Host Tim Rutten is joined by Brett Morgan, CEO and Managing Director of MyState Bank, who shares firsthand insights into scaling a regional bank into a national player. The conversation covers MyState’s ambitious strategy to grow beyond Tasmania, its investment in a digital banking platform, and the customer-first principles that guided its recent merger with Auswide Bank. Brett also shares honest reflections on leadership through transformation and how focusing on customer delight, not just delivery, creates lasting bu...
2025-07-1532 min
Banking ReinventedAsia’s path to future-ready banking: boardroom insights from EY’s Ravi KittaneEpisode 56 of Banking Reinvented covers how financial institutions across Asia are addressing the urgent need to become future-ready, fast.Host Tim Rutten is joined by Ravi Kittane, Partner, Financial Services at EY in Malaysia, who shares boardroom-level insights into why digital transformations fail — and how banks can succeed with a disciplined, modular approach. Together with perspectives from Riddhi Dutta, Backbase RVP of Sales (Asia), the episode explores why banks are moving beyond point solutions to embrace platform thinking, establishing a unified foundation for innovation, operational resilience, and long-term growth.Tune in to hear straight-from-the-boardroom strategies fo...
2025-07-0836 min
Banking ReinventedAI in banking: scaling innovation, driving growth, and enhancing operationsRecorded live at Backbase ENGAGE Americas, Episode 55 of Banking Reinvented is a panel discussion about overcoming AI implementation hurdles and seizing the massive opportunity that this cutting-edge tech presents.In this episode, host Tim Rutten sits down with Brian Shniderman (Accenture), Kathleen Woodard (Microsoft), and Larry Lerner (McKinsey) to explore real-world AI applications, from intelligent automation to predictive insights.Tune in to hear how financial institutions are scaling AI responsibly, overcoming regulatory challenges, and future-proofing their tech stacks.–Curious to find out more about customer-centric banking? Follow us on Li...
2025-06-3043 min
Banking ReinventedBanking modernization in the era of AI: a chat with KeyBank’s Alicia StoneRecorded at Backbase ENGAGE Americas, Episode 54 of Banking Reinvented delves into the complex landscape of digital transformation, particularly the increasingly important role of artificial intelligence (AI).In this episode, host Tim Rutten welcomes special guest Alicia Stone, Senior Vice President and IT Director at KeyBank. The two discuss the challenges of transforming traditional financial institutions while maintaining seamless customer service, highlighting the critical balance between digital innovation and operational stability.Tune in to hear how your bank can take a strategic approach to integrating advanced tech, including AI, predictive analytics, and embedded banking.–...
2025-06-2517 min
Banking ReinventedBanking modernization in the era of AI: a chat with KeyBank’s Alicia StoneRecorded at Backbase ENGAGE Americas, Episode 54 of Banking Reinvented delves into the complex landscape of digital transformation, particularly the increasingly important role of artificial intelligence (AI).In this episode, host Tim Rutten welcomes special guest Alicia Stone, Senior Vice President and IT Director at KeyBank. The two discuss the challenges of transforming traditional financial institutions while maintaining seamless customer service, highlighting the critical balance between digital innovation and operational stability.Tune in to hear how your bank can take a strategic approach to integrating advanced tech, including AI, predictive analytics, and embedded banking.–...
2025-06-2417 min
Banking ReinventedEnabling instant gratification: crafting superior member experiences with UFCU’s Sumeet GroverRecorded at Backbase ENGAGE Americas, episode 53 of Banking Reinvented explores University Federal Credit Union’s (UFCU) member-centric approach to digital transformation and innovation.In this episode, host Tim Rutten is joined by special guest Sumeet Grover, EVP, Chief Strategic Growth & Digital Officer at UFCU. Together, they chat about the importance of exceeding member expectations at every touchpoint, empowering financial literacy across life stages, and using AI to create more personalized, efficient banking experiences.Tune in to hear about UFCU’s ambitious goal to become the most digitally advanced credit union in the country — while maintaining its fo...
2025-06-1726 min
Banking ReinventedCommercial banking, evolved: a chat with EverBank’s Christine Martin & Vincent FordRecorded at Backbase ENGAGE Americas, episode 52 of Banking Reinvented is a deep dive into the rapidly changing commercial banking landscape — and how EverBank is adapting alongside it.In this episode, host Tim Rutten is joined by two special guests: EverBank’s Christine Martin (Head of Treasury Management) and Vincent Ford (SVP, Digital Platform Manager). Together, they chat about how modern banks in the commercial space are transforming their approach to customer service, leveraging digital technologies, and preparing for a future increasingly shaped by AI.Tune in to learn about how EverBank is embracing tech advancements to c...
2025-06-1024 min
Banking ReinventedAgents of change: inside banking’s Agentic AI shift with Accenture’s Brian ShnidermanRecorded at Backbase ENGAGE Americas, Episode 51 of Banking Reinvented explores the massive opportunities that AI is presenting the banking industry — and the importance of acting now.In this episode, host Tim Rutten is joined by special guest Brian Shniderman, Senior Managing Director at Accenture and Head of Accenture’s North American Payments Practice. Together, they dissect the various stages of AI implementation, from predictive AI in back-office operations to the emerging world of generative and agentic AI, highlighting practical use cases like improved payment processing, fraud detection, and customer lifetime orchestration.Tune in to hear all...
2025-06-0325 min
Banking ReinventedCode smarter, not harder: AI in the banking software development lifecycleEpisode 50 of Banking Reinvented covers how your financial institution can super-charge its software development lifecycle (SDLC) with a hyper-effective new partner: agentic AI.This time around, host Tim Rutten is joined by Luca Mastrini, Global Vice President of Engineering Services at Backbase, for a conversation about the major developments in the banking SDLC over the last decade and the massive impact that AI agents are poised to make.Tune in to get key insights about adopting AI into your bank’s development process, including essential tips for augmenting your engineers, experimenting with large language models (LL...
2025-05-2740 min
Banking ReinventedDisrupt or be disrupted: why Backbase is doubling down on banking AIEpisode 49 of Banking Reinvented explores how Backbase is going all-in on AI — and why banks across the world need to do the same.In this episode, host Tim Rutten is joined once again by Backbase Founder & CEO Jouk Pleiter for a discussion about the recent launch of the AI-powered Banking Platform. Together, they dissect the reasoning behind the strategic pivot, including details about wide-reaching market trends, groundbreaking tech innovations, and key data points from the journey so far.Tune in to find out why your bank should already be considering AI adoption and why getting th...
2025-05-2038 min
Banking ReinventedSmarter, faster, better banking: the case for business process orchestrationEpisode 48 of Banking Reinvented explores the potential of business process orchestration — the strategic coordination of multiple automated processes — including opportunities, blockers, and first steps.This time around, host Tim Rutten is joined by Robert Soetens, Vice President of Product at Backbase. Together, they distinguish between business process orchestration and more straightforward process automation, before discussing key value drivers, tools to leverage for success, and the increasing role that AI plays in this complex mix.Tune in to hear how your bank can harness business process orchestration to improve customer services and experiences, reduce manual, repetitive task...
2025-05-1342 min
Banking ReinventedThe evolution of digital banking in Mexico: a discussion with Banorte’s Francisco MarthaEpisode 47 of Banking Reinvented is packed with insights about the past, present, and future of banking in Mexico, straight from one of Latin America’s top industry thought leaders.This time around, host Tim Rutten welcomes special guest Francisco Martha, General Director of Digital Business Development at Grupo Financiero Banorte. Together, they discuss the evolution of Mexican digital banking over the years, as well as key trends that are resonating throughout LATAM.Tune in to hear about the increased momentum of digital banking in Mexico, the importance of financial inclusion, and how a platform model ca...
2025-05-0635 min
Banking ReinventedScaling high-touch service: wealth management insights with Bain’s Sjors van der ZeeEpisode 46 of “Banking Reinvented” dives into the evolving world of wealth management, where new client demands, shifting market dynamics, and tech-native competitors are redefining the rules of engagement.In this episode, host Tim Rutten is joined by special guest Sjors van der Zee, Partner at Bain & Company, to explore how wealth managers can stay relevant in a world where digital-first players like Robinhood are disrupting the market. Together, they discuss the urgent need to evolve, highlighting how firms must rethink their advisor model, embrace AI, and balance high-touch relationships with digital convenience to meet the changing needs of b...
2025-04-3041 min
Banking ReinventedBuilding unified APIs and the power of MCP/A2A in Agentic developmentEpisode 45 of Banking Reinvented is all about the real challenges that financial institutions face during their API modernization journeys — as well as the best path forward.This time around, host Tim Rutten is joined by Deepak Pandey, Backbase’s Vice President of Technology, for a tech deep-dive that covers everything from key factors that block developer agility to harnessing the potential of Agentic AI.Tune in to hear how to navigate the constant evolution of integration tech, overcome the hassle of synchronizing data across disparate systems, and explore the most successful leadership styles for API mode...
2025-04-2236 min
Banking ReinventedMergers & acquisitions in banking: tackling key growth and integration puzzlesEpisode 44 of “Banking Reinvented” explores the growing global trend of mergers and acquisitions (M&As) — including strategies for navigating challenges and ensuring successful execution.In this episode, host Tim Rutten is joined again by Backbase’s Mayur Vichare, VP Value Consulting & GTM Lead. They discuss the current M&A landscape, analyzing common pitfalls related to growth and integration, as well as ideal places to begin.Tune in to hear the three key things banks need to be aware of during their M&A journeys, plus tips for technology integration, co-modernization, and realizing cost synergies.–
2025-04-1526 min
Banking ReinventedUnlocking growth mode: the next frontier in digital transformationEpisode 43 of “Banking Reinvented” is all about tapping into “growth mode,” a hot topic in the industry and one that will become increasingly important in the years to come.In this episode, host Tim Rutten is once again joined by Backbase Founder & CEO Jouk Pleiter as they sit down to discuss strategies for efficient growth that’s not tied to costly customer acquisition. Together, they explore how this all comes down to traditional banks making the most of what they already have — solid reputations, a high degree of brand loyalty, and deep pools of existing customers.Tune in to...
2025-04-0830 min
Banking ReinventedHow to do banking differently: change management insights from Jim MarousEpisode 42 of “Banking Reinvented” concludes the two-part series featuring global banking influencer Jim Marous, Owner & Host of the “Banking Transformed” podcast, Owner & CEO of the Digital Banking Report, and Co-Publisher of The Financial Brand.This time around, Jim rejoins host Tim Rutten and Backbase Founder & CEO Jouk Pleiter as they dive deeper into key strategies for managing change and driving value in the banking industry.Tune in to explore next-level insights about overcoming legacy leadership challenges, winning market share back from neobank competitors, and creating tailored value propositions that will delight your customers.–Curio...
2025-04-0146 min
Banking ReinventedThe state of banking in the US: a chat with Jim MarousEpisode 41 of “Banking Reinvented” kicks off a two-part series featuring global banking influencer Jim Marous, Owner & Host of the “Banking Transformed” podcast, Owner & CEO of the Digital Banking Report, and Co-Publisher of The Financial Brand.Jim joins host Tim Rutten and Backbase Founder & CEO Jouk Pleiter for a discussion about the state of banking in the US — including tips for overcoming key modernization challenges, moving from risk avoidance to risk management, and becoming the primary financial relationship for customers.Tune in to hear from one of the banking industry’s pre-eminent thought leaders and get actionable i...
2025-03-2530 min
Banking ReinventedBanking with the human touch: a conversation with Arbuthnot Latham’s Dan DaggEpisode 40 of Banking Reinvented examines the importance of the human touch in banking — and how financial institutions can complement it with cutting-edge technology.In this episode, host Tim Rutten is joined once again by Backbase Founder & CEO, Jouk Pleiter, as well as Dan Dagg, Chief Operating Officer at Arbuthnot Latham. Together, they discuss supercharging relationship managers with AI and other tech solutions, harnessing data to enable omnichannel customer experiences, and reinventing operating models to improve customer-centricity.Tune in to hear their takes on the future of financial services — and how a platform model can help tie...
2025-03-1834 min
Banking ReinventedWomen driving the fintech revolution: banking challenges, opportunities, and next stepsEpisode 39 of Banking Reinvented, recorded live at ENGAGE Dubai, brings together the women shaping the future of fintech across the Middle East, Africa, and beyond — sharing their insights on how inclusivity, resilience, and leadership can redefine the industry.In this episode, panel host Heidi Custers (Backbase) sits down with inspiring banking leaders Likeleli Monyamane (Standard Bank Group), Ghazal AL Sakaal (Mashreq), Fatima Mansoor, (SICO Bank), and Sepo L. Haihambo (FNB Namibia). Together, they discuss the state of female leadership in fintech, the obstacles women continue to face, and the opportunities that lie ahead.Tune in to...
2025-03-1141 min
Banking ReinventedFrom heritage to high-tech: reinventing building societies for the digital eraEpisode 38 of “Banking Reinvented” explores how building societies in the United Kingdom are staying competitive by blending traditional approaches with cutting-edge digital tech.In this episode, host Tim Rutten and Backbase Founder & CEO Jouk Pleiter are joined by Simon Broadley, Chief Commercial Officer at Furness Building Society. Together, they explore how building societies can innovate while staying true to their community-focused mission.Tune in to learn how building societies can modernize their systems, create a cohesive brand experience across digital and physical channels, and collaborate with each other to accelerate industry-wide innovation.Curious to f...
2025-03-0438 min
Banking ReinventedDisrupting the disruptors: how banks are taking on fintechEpisode 37 of “Banking Reinvented,” which was recorded live at ENGAGE Dubai, explores how neobanks are challenging traditional institutions with agile, customer-centric models — as well as how banks can fight back.In this episode, panel host Ali Nanji is joined by some of the top minds in Middle Eastern and African banking: Dr. Ahmed Darwish Elsayed (Bank Al Bilad), Abdullah Alwabel (BSF), Sherif Elbehery (Misr Digital Innovation), Dr. Ali Al Shekaili (National Bank of Oman), and Yves Soumelong (United Bank for Africa).Tune in to learn how banks can navigate the evolving landscape in MEA and beyond...
2025-02-2552 min
Banking ReinventedBeyond the hype: real-world applications of AI in bankingEpisode 36 of Banking Reinvented, which was recorded live at ENGAGE Dubai 2024, explores how financial institutions in the Middle East, Africa, and beyond are navigating the unique challenges of AI adoption.Host Tim Rutten is joined by Backbase’s Thomas Fuss, Henning Soller from McKinsey & Company, and Yasar Yilmaz from Microsoft. Together, they discuss everything from Agentic AI to future predictions for the banking industry.Tune in to discover actionable insights on how banks can start small, scale AI effectively, and avoid the pitfalls of outdated approaches.Curious to find out more ab...
2025-02-1833 min
Banking ReinventedSuccessfully implementing AI in banking: what’s working, what’s not, and what’s nextArtificial intelligence (AI) is expected to bring billions of dollars of value to the banking industry — yet while many banks are running experiments, few have successfully put them into practice.In this episode of Banking Reinvented, host Tim Rutten and Backbase Founder & CEO Jouk Pleiter are joined by special guest Henning Soller, Partner at McKinsey & Company. Together, they examine key strategies for ensuring banks are able to successfully adopt AI at their institution and drive real results.Tune in to learn how to overcome regulatory hurdles and transform organizational mindsets, plus the importance of business le...
2025-02-1141 min
Banking ReinventedRetail banking’s next chapter: primacy, personalization, and digital transformationEpisode 34 of Banking Reinvented explores the changing landscape of retail banking and how banks can secure long-term profitability.Host Tim Rutten and Backbase Founder/CEO Jouk Pleiter are joined by special guest Max Flötotto, Senior Partner at McKinsey & Company, who is co-leading the firm's Retail and SME Banking work globally. Together, they examine the current state of retail banking, discussing “fake growth,” rising competition, and the potential of AI to transform banking operations.Tune in to gain insights into the strategies of leading banks and learn why those investing in personalization and AI are set t...
2025-02-0649 min
Banking ReinventedBeyond IT: how CTOs are shaping strategic leadership in bankingEpisode 33 of Banking Reinvented explores digital transformation in banking, highlighting how platform-centric thinking and strategic CTOs are key to driving long-term growth.In this episode, host Tim Rutten is joined by Mayur Vichare, Director of Strategy & Value Consulting at Backbase. Together, they discuss why banks need to transition from product-centric to platform-centric strategies, as well as the risks of overfocusing on short-term growth. They also examine how CTOs are taking on a more strategic role in shaping the future of banking.Tune in to gain insights into the key strategies that set high-performing banks apart...
2025-01-2825 min
Banking ReinventedHarnessing the untapped potential of open finance in 2025: a discussion featuring ForresterEpisode 32 of Banking Reinvented wraps up the three-part series covering Forrester’s Predictions 2025 report for banking, exploring the transformative potential of open finance and its implications for banks worldwide.Host Tim Rutten and Founder/CEO Jouk Pleiter conclude their discussion with guest speaker Huard Smith, Principal Analyst at Forrester, by looking into platform banking, embedded finance, and banking-as-a-service. They also analyze the importance of modular strategies and ecosystem partnerships, which can position banks for success in a competitive landscape.Tune in to discover how regulatory shifts, customer-centric design, and progressive modernization empower banks to thrive in...
2025-01-2127 min
Banking ReinventedDigitally transforming to achieve operational excellence in 2025: a discussion featuring ForresterEpisode 31 of Banking Reinvented is the second in a three-part series about Forrester’s Predictions 2025 report for banking, this time focusing on the challenges and opportunities in achieving operational efficiency.Host Tim Rutten and Backbase Founder/CEO Jouk Pleiter continue their discussion with guest speaker Huard Smith, Principal Analyst at Forrester, exploring how emerging technologies like low-code platforms, generative AI, and cloud computing are helping banks transform their modernization efforts and improve ROI.Tune in to discover the critical role of re-architecting workflows and addressing legacy challenges to fully embrace innovation.Cu...
2025-01-1417 min
Banking ReinventedTackling the erosion of banking customer experiences in 2025: a discussion featuring ForresterEpisode 30 of Banking Reinvented is the first in a three-part series exploring Forrester’s Predictions 2025 report for banking.In this episode, host Tim Rutten is joined by Backbase Founder and CEO Jouk Pleiter, as well as guest speaker Huard Smith, Principal Analyst at Forrester. Together, they discuss one of Forrester’s predictions for 2025: the continuing decline of banking customer experiences. They also analyze strategies for overcoming legacy systems, the rise of progressive modernization, and the growing role of AI in banking.Tune in to learn how adopting an engagement banking platform can help banks create the...
2025-01-0739 min
Banking ReinventedThe new AI wave in banking operations: a discussion with MicrosoftEpisode 29 of Banking Reinvented takes a closer look at how generative AI and agentic architectures are not just tools for efficiency but essential drivers for rethinking operations and enabling innovation in banking.Tim Rutten welcomes Kathleen Woodard, who leads Microsoft’s industry advisory team for banking in the Americas. They discuss AI’s role in streamlining workflows, improving operational models, and accelerating decision-making. The conversation highlights how banks can align leadership, talent, and technology to adopt AI responsibly while navigating regulatory constraints.Tune in to gain fresh perspectives on the transformative potential of AI and acti...
2024-12-3039 min
Banking ReinventedAI, open finance, and the future of customer engagement: Backbase’s predictions for banking in 2025Episode 28 of Banking Reinvented shares 6 trends that will impact the banking landscape in 2025 — and beyond.In this episode, host Tim Rutten is once again joined by Backbase Founder and CEO, Jouk Pleiter. Together, they discuss the company’s top 6 predictions for banking in 2025, including everything from the rise of AI-driven recommendation engines to the global expansion of open finance and the expanded differentiation of servicing models.Tune in to uncover insights from our c-suite and beyond, explore impactful trends for the year to come, and get tips for strategizing your bank’s path in 2025....
2024-12-2330 min
Banking ReinventedHow WSECU is transforming member experiences with its digital-plus strategyEpisode 27 of Banking Reinvented explores how WSECU, a US-based credit union, is delivering more personalized member experiences by adopting a digital-plus approach.In this episode, host Tim Rutten sits down with Ryan Brooks, Chief Digital Officer at WSECU, to discuss how the credit union balances human and digital services to meet evolving member expectations – with the help of Backbase’s Engagement Banking Platform. They also examine the challenges of managing change, integrating AI, and fostering agile innovation within banks.Tune in to learn how combining digital banking platforms with personalized human support and AI-driven insights can...
2024-12-1732 min
Banking ReinventedBridging digital gaps in wealth management: how to keep up with client expectations Episode 26 of Banking Reinvented explores the evolving landscape of private banking and wealth management, focusing on how financial institutions can address shifting customer expectations.In this episode, host Tim Rutten sits down with Lennart Asshoff, Product Director of Wealth at Backbase, to discuss how private banks and wealth managers can complement traditional, relationship manager-driven services with whiteglove digital experiences. They discuss the challenges faced by institutions still operating with high cost-to-serve models and legacy systems.Tune in to learn how private banks and wealth managers can progressively modernize their systems to provide the digital experiences...
2024-12-1033 min
Banking ReinventedAgentic AI: redefining banking through intelligent, personalized experiencesEpisode 25 of Banking Reinvented explores how agentic AI is reshaping the banking industry, enabling banks to create personalized customer experiences and optimize their operations.In this episode, host Tim Rutten is joined once again by Chris Shayan, Head of AI at Backbase, to explore the potential agentic AI has for the banking industry. Together, they discuss ways that banks can benefit from these agents to orchestrate complex workflows, deliver tailored experiences for each customer, and improve operational outcomes.Tune in to learn all about agentic AI and how it’s transforming banking operations, including actionable st...
2024-12-0336 min
Banking ReinventedThe rise of vertical platforms: breaking the integration bottleneck in bankingEpisode 24 of Banking Reinvented tackles one of the industry’s most critical and costly challenges: integrations. In this episode, host Tim Rutten and Backbase CEO Jouk Pleiter explore the pitfalls of legacy systems, the rise of vertically integrated platforms, and how solutions like Backbase’s Grand Central are helping banks industrialize their integrations to accelerate time to value.Tune in to learn how your bank can streamline operations and allocate resources toward innovation to create future-proof, customer-centric solutions.Curious to find out more about customer-centric banking?Follow us on LinkedIn:->...
2024-11-2626 min
Banking ReinventedEscaping the legacy trap: how to modernize your bank’s engagement layerEpisode 23 of Banking Reinvented takes a deep dive into the concept of engagement banking and how it can help financial institutions escape the “legacy trap” posed by outdated systems.In this episode, host Tim Rutten is joined by Backbase CEO Jouk Pleiter to explore the inefficiencies in traditional banking. In particular, they emphasize the importance of modernizing the engagement layer, which drives value through improved sales and servicing channels.Tune in to discover how banks can break free from their legacy systems and transform customer journeys to compete with digital-native challengers.Curi...
2024-11-2023 min
Banking Reinvented Defeating the digital natives: competing through banking modernizationEpisode 22 of Banking Reinvented shares another live panel session from ENGAGE Amsterdam, focusing on how traditional banks can tackle rising competition from digital-native challengers.Hosted by Tim Rutten, the panel features Matt Williamson (Endava), Dola Fashola (PwC), Fabiano Rocha Loures (Feedzai), and Peter-Jan Van De Venn (Hexaware). Their discussion covers everything from adopting cutting-edge technologies — like AI and cloud services — to building customer trust in an ever-evolving cybersecurity landscape.Tune in to discover how banks can redefine their value proposition and thrive in today’s dynamic digital economy.Curious to find out mo...
2024-11-1244 min
Banking ReinventedWinning the primary relationship race: maximizing customer lifetime value in bankingEpisode 21 of Banking Reinvented focuses on the strategies banks can adopt to grow revenue, particularly by optimizing customer relationships through personalization and AI.Host Tim Rutten is once again joined by Thomas Fuss, CTO at Backbase, to discuss the challenges in the traditional banking model, where the focus often stops at customer acquisition. They explore the concept of customer lifecycle orchestration and the importance of breaking down organizational silos to deliver personalized services that meet evolving customer needs.Tune in to discover how banks can implement customer-centric growth strategies to ensure long-term growth.
2024-11-0625 min
Banking ReinventedUsing AI to redefine customer servicing in bankingEpisode 20 of Banking Reinvented explores the evolution of customer servicing in banking, with a key focus on how to balance self-service solutions with personalized human interactions.In this episode, host Tim Rutten is joined by returning guest Karan Oberoi, Chief Product Officer at Backbase, to discuss the challenges banks face in modernizing their service models. They cover everything from outdated, siloed systems and manual processes to the growing role of AI and microagents.Discover how banks can improve customer experiences with data and AI to increase both customer satisfaction and employee productivity.
2024-10-2926 min
Banking ReinventedCustomer-centric banking, at scale: insights from ENGAGE 2024Episode 19 of ‘Banking Reinvented’ is a live panel session from the ENGAGE Amsterdam 2024 event that gives insights into how to scale customer-centric banking.This time around, acting host Barry de Leeuw is joined by Karan Oberoi, Chief Product Officer at Backbase, to explore the challenges and opportunities in building long-term customer loyalty through a customer-centric approach. Later in the session, Roland Booijen, GM of Ecosystems at Backbase, joins the discussion to dive into the role of technology and integrations in scaling these personalized banking experiences.Discover how banks can move beyond transactional banking to create pers...
2024-10-2239 min
Banking ReinventedThe transformative potential of AI in banking: a discussion with McKinsey & MicrosoftEpisode 18 of Banking Reinvented is a thought-provoking discussion on the transformative power of AI in the banking sector.In this episode, Tim Rutten hosts a live panel session during ENGAGE Amsterdam 2024, joined by Henning Soller, Partner at McKinsey, and Marcus Martinez, Industry Advisor at Microsoft. Together, they discuss the current state of AI adoption and how it’s reshaping the banking industry, as well as potential paths forward.Tune in to learn from industry experts and get insights into the broader implications of AI technology across the financial sector.Curious to find out mo...
2024-10-1639 min
Banking ReinventedRethinking business banking: creating better experiences for all businessesEpisode 17 of Banking Reinvented takes a deep dive into the current and future state of business banking, focusing on how banks can better serve businesses of all sizes.In this episode, host Tim Rutten is joined by Jarno van Hurne, VP of Business Banking at Backbase. The conversation centers on the challenges business banks face, from competition from neobanks and fintechs, cost to serve, technology challenges and the unmet needs of specific client segments like SMEs.Tune in to learn how delivering personalized services with the right mix of digital, human touch and AI-enabled advice...
2024-10-0943 min
Banking ReinventedThe future of banking: BIAN’s journey towards standardization and innovationEpisode 16 of the ‘Banking Reinvented’ podcast explores how the Banking Industry Architecture Network (BIAN) is transforming the future of banking with a standardized framework to modernize IT infrastructures.Host Tim Rutten welcomes Hans Tesselaar, Executive Director at BIAN, and Roland Booijen, GM of Ecosystems at Backbase.They explore how BIAN is driving innovation through industry-wide collaboration and standardized APIs, helping banks shift from legacy systems to agile architectures.Learn more about the evolution of banking standards, the importance of interoperability, and the benefits of using open-source models to innovate in the banking industry.
2024-10-0146 min
CEO Tech LiveThe $300 Million Inspiration - Backbase CEO & Founder, Jouk PleiterThe $300 Million InspirationJoin Jouk Pleiter, the visionary CEO and Founder of Backbase, as he unpacks the remarkable journey of transforming a developer software company into a $300 million powerhouse.With an audacious mission to reshape banking around customer engagement, Backbase is on track to double its size in just three years. Delve into his insights on overcoming legacy systems, embracing a platform-based approach akin to tech giants, and leading with unwavering passion and ambition. This episode is a masterclass in innovation, resilience, and the relentless pursuit of purpose in a rapidly...
2024-10-0131 min
Banking ReinventedBeyond the hype: how AI Is redefining banking todayIn episode 15 of the ‘Banking Reinvented’ podcast, the conversation moves beyond the AI hype to highlight its transformative impact on the banking industry.Tim Rutten is once again joined by Backbase CTO Thomas Fuss to explore the current AI landscape and its real-world applications. They discuss AI’s ability to drive efficiency in banking operations, especially in customer service, risk management, and fraud prevention.Tune in to learn how AI’s accessibility and ecosystem maturity today allow for deeper integration and greater value creation in banking.Curious to find out more about cu...
2024-09-2429 min
Banking ReinventedLeveraging data to drive proactive, value-centric banking innovationEpisode 14 of the ‘Banking Reinvented’ podcast provides valuable insights into the evolving role of data as it continues to shape the future of banking.This time, host Tim Rutten is joined by Thomas Fuss, CTO of Backbase, to talk about how data is essential for banks as they shift from transactional institutions to delivering personalized and proactive services.Discover the key challenges banks face with legacy systems, the potential of data-driven insights, and the importance of adopting a progressive approach to data management.Curious to find out more about customer-centric banking? Foll...
2024-09-1733 min
Banking ReinventedUsing an anchor platform to drive sustainable growth in bankingEpisode 13 of ‘Banking Reinvented’ explores how banks can achieve sustainable growth by using an anchor platform.Once again, Tim Rutten is joined by Backbase Founder/CEO Jouk Pleiter, and together they discuss the key decisions leadership teams face when simplifying IT and modernizing customer journeys for growth. They emphasize the need for a unified platform to increase efficiency and improve the customer experience.Discover how banks can compete with digital-first challengers like Revolut and how they can challenge the status quo to adopt a transformative mindset in their banking operations.Curious to f...
2024-09-1023 min
Banking ReinventedOvercoming the “buy vs. build” dilemma with a unified banking platformEpisode 12 of Banking Reinvented explores a key dilemma that many financial institutions are facing: choosing between buying ready-made technology solutions or building bespoke systems in-house.Together, Tim Rutten and Backbase CEO Jouk Pleiter discuss the evolution of this decision from an "either/or" choice to a more integrated "buy-plus-build" strategy. They highlight how organizations can use pre-built platforms while still customizing components to maximize efficiency and differentiation.Tune in to explore the economics, trade-offs, and long-term value of both approaches in order to modernize progressively and avoid technical debt.Curious to...
2024-09-0524 min
Banking ReinventedNext-generation customer servicing in bankingEpisode 12 of 'Banking Reinvented' explores the future of customer servicing in banking, emphasizing the shift from traditional models to a more integrated and digital approach.Tim Rutten and Karan Oberoi, Chief Product Officer at Backbase, discuss the challenges and opportunities in modernizing customer service operations, including the unification of data and channels and the use of AI for enhanced support.Tune in to discover the concept of right-channeling to optimize both customer satisfaction and operational efficiency, and learn how to build stronger, more trusted banking relationships.Curious to find out more...
2024-09-0323 min
Banking ReinventedHybrid vs. native banking apps: adopting a polyglot architectureEpisode 11 of ‘Banking Reinvented’ offers insights into the critical role that polyglot architecture plays in modernizing your banking systems.This time, Tim Rutten is joined by Marco Santarelli, VP of Channels at Backbase, to discuss the complexities of a modern banking architecture, the importance of choosing the right technology, and the risks of fragmented systems.Tune in to explore how your bank can adopt a more flexible and composable architecture that supports incremental modernization.Curious to find out more about customer-centric banking?Follow us on LinkedIn:-> Back...
2024-08-2736 min
Banking ReinventedSolving the banking integration challengeEpisode 10 of the Banking Reinvented podcast highlights one of the most critical and complex issues in banking today: integrations.Tim Rutten welcomes a new guest, Roland Booijen, General Manager of Ecosystems at Backbase. Together, they discuss how financial institutions can optimize their digital operations by addressing the challenges of integrating various banking systems and fintech solutions.Discover why banks are spending up to 70% of their IT budgets on integrations, and learn how adopting modern, cloud-native solutions can reduce these costs while boosting agility and innovation.Curious to find out more about...
2024-08-2132 min
Banking ReinventedHow to acquire, engage, & delight your bank’s customersEpisode 9 of the ‘Banking Reinvented’ podcast covers how your bank can improve customer acquisition, activation, engagement, and retention to build stronger, more profitable relationships.Together, Tim Rutten and Karan Oberoi discuss strategies for driving top-line growth, plus best practices to help you get there. They also explain how you can initiate the organizational change that will contribute to this growth.Tune in to learn how your bank can boost efficiency and customer satisfaction with modernized internal processes and technology.Curious to find out more about customer-centric banking? Follow us on LinkedIn:
2024-08-1332 min
Banking ReinventedAI revolution: transforming the banking landscapeEpisode 8 of ‘Banking Reinvented’ shares insights into the transformative potential of artificial intelligence (AI) in the banking industry.In this episode, Tim Rutten is joined by Chris Shayan, the new head of AI at Backbase. Together, they discuss the accessibility and practical application of AI in banking, providing real-life examples for retail banking, business banking, and beyond.Tune in to learn more about the shift from expensive, limited AI use cases to more widespread, cost-effective applications in the banking sector.Curious to find out more about customer-centric banking?Follow us o...
2024-08-0738 min
Banking ReinventedThe best-of-suite approach to choosing your banking techEpisode 7 of ‘Banking Reinvented’ explores how the best-of-suite philosophy can transform your banking operations, helping you create seamless customer experiences.This time around, Tim Rutten is joined by Karan Oberoi, Chief Product Officer at Backbase, to share insights into this transformative concept. Together, they explain how to unify your diverse banking functions into a single and cohesive, integrated platform.Tune in to get insights into how your bank can transition from fragmented systems to a unified platform that enhances both operational efficiency and customer experiences.(00:00) - Welcome to t...
2024-07-3024 min
Banking ReinventedComposable bankingA composable platform architecture can help your bank create a more efficient, agile, and customer-centric environment.In episode 6 of 'Banking Reinvented,' Tim Rutten and Jouk Pleiter explain the differences between a composable architecture and a monolithic one. They also discuss the critical components of a composable platform fabric, such as identity management, process orchestration, and data synchronization.Tune in to learn more about composable banking and how it can help your bank drive business value and innovation.(00:00) - Welcome to the ‘Banking Reinvented’ podcast(00:37) - AI...
2024-07-2433 min
Banking ReinventedModernization strategies in bankingEpisode 5 of 'Banking Reinvented' explores how banks can progressively modernize their legacy tech.Tim Rutten and Jouk Pleiter discuss three key banking modernization strategies: the segment-based, journey-based, and headless approaches to updating banking systems. They highlight the importance of having a clear business case and ROI for modernization efforts.Tune in to find out which approach best suits your bank and to discover practical steps for implementing these strategies.(00:00) - Welcome to the ‘Banking Reinvented’ podcast(00:43) - A view on the Apple WWDC event(0...
2024-07-1626 min
Banking ReinventedRethinking banks’ operating modelsEpisode 4 of ‘Banking Reinvented’ delves into reimagining banks’ operating models.Typically, banks revolve around a core system, encompassing back-office, mid-office, and front-office layers. However, this internal focus lacks customer-centricity. Tim Rutten and Jouk Pleiter tackle the imperative task of modernizing traditional banks’ operating models in this discussion. They highlight the pitfalls of the inside-out model and propose transitioning to an outside-in approach.Tune in to grasp how banking operating models are pivotal in fostering differentiation and driving revenue growth.(00:00) - Welcome to the ‘Banking Reinvented’ podcast(01:27...
2024-07-1020 min
Leaders in Finance Podcast#164 - Jouk Pleiter - Oprichter en CEO van Backbase, bootstrapped naar 200M, software voor banken, 2000 medewerkers wereldwijd, toekomst van AI, tips voor starters
Jouk Pleiter is oprichter en CEO van Backbase.
Na zijn studie bedrijfskunde in Groningen werkte Jouk in 1997 mee aan de oprichting van softwarebedrijf Twinspark, wat later evolueerde tot Tridion. In 2003 richtte hij Backbase op, met het motto 'back to basics'. De eerste negen jaar ontwikkelde Backbase software voor diverse sectoren, maar vanaf 2012 richtte het zich volledig op software voor banken. Volgens het bedrijf heeft Backbase tot 200 miljoen dollar omzet geheel bootstrapped opgebouwd. In 2022 vond de eerste financieringsronde plaats, waarbij 120 miljoen dollar werd opgehaald en de waardering op 2,5 miljard dollar werd vastgesteld. Het bedrijf he...
2024-07-041h 25
Banking ReinventedDecomposing complexity: modernizing banking IT70% of banks are not succeeding in implementing their digital strategies. How can banks break down and simplify their journey towards digital transformation?In this episode of 'Banking Reinvented', Tim Rutten and Jouk Pleiter discuss what banks should focus on: adopting a modular, composable IT infrastructure. They tackle the build vs. buy debate and discuss all the strategic considerations banks should take into account to not get bogged down by black and white options.Catch the episode to learn how to drive successful digital transformation with modernized banking IT systems.
2024-07-0330 min
Banking ReinventedThe banking transformation flywheelBusiness models such as value flywheels can have transformative power in the banking industry and can help create momentum for digital transformation.In this episode of ‘Banking Reinvented’, Tim Rutten and Jouk Pleiter discuss how the Backbase flywheel can drive both technological and business improvements in banking. By placing composable banking at the core of a bank’s business model, one can generate a positive loop. This helps reduce technical debt, simplify IT landscapes, and optimize customer journeys, while allowing for the reallocation of budgets towards innovation and differentiation.Join us to lea...
2024-07-0323 min
Banking ReinventedWhat is Engagement Banking?Discover how banks can modernize tech and prioritize customers. Jouk Pleiter & Tim Rutten discuss overcoming legacy challenges and more.If banks aim to remain competitive in today’s financial landscape, the constant modernization of their technology ecosystems is crucial. But that's easier said than done. A holistic approach centered around customers is the first step.In this episode, Tim Rutten and Jouk Pleiter, CEO and Founder at Backbase, discuss how banks can expedite customer centricity. They describe and tackle the challenges banks face with legacy systems, and talk about the necessity for progressive modernization to re...
2024-07-0323 min
The Innovators’ Exchange by Oliver WymanJouk Pleiter - CEO and Founder of Backbase on Customer-centric Banking and Digital TransformationIn this episode, Hiten Patel and Cosimo Schiavone interview Jouk Pleiter, the CEO and founder of Backbase. Backbase is a global banking technology company that provides engagement banking for financial institutions. Jouk shares insights about his role at Backbase and the company's journey from a small startup to a global enterprise with more than 2,000 employees. He also delves into the challenges faced by banks in their digital transformations, emphasizing the importance of organizational structure and leadership in driving these transformations successfully. The conversation covers the future of banking technology, including the role of artificial intelligence (AI) and what that...
2024-06-1431 min
The Azure PodcastEpisode 495 - How APIM powers Backbase's Grand CentralHearing how our ISVs are using Azure in innovative ways is always eye-opening. So, we are fortunate to have Saquib Rashid, a Technical Strategist in the Azure partner organization, give us insights into how Backbase used APIM and the Azure Service Operator to integrate with their customers and backend systems.
Media file: https://azpodcast.blob.core.windows.net/episodes/Episode495.mp3
YouTube: https://youtu.be/qFwOoSNpDME
Resources:
Backbase Grand Central
Microsoft Customer Story-Backbase seeks to usher in a new era of engagement banking with its Grand Central platform and A...
2024-05-3100 min
The CU2.0 PodcastCU 2.0 Podcast Episode 272 Backbase and SavvyMoney on Credit Scores That Matter - To Your Members and the Credit UnionSend us a textCall this show beyond credit scores.The reality is that in 2023 credit scores are as common as nitrogen on our planet. There is nothing special about offering access to credit scores to members because, well, they can get them anywhere.Personally I can think of a half dozen different accounts of mine that provide free access to credit scores.Probably I have more that I have simply ignored.
2023-10-2535 min
PayPod: The Payments and Fintech PodcastModernizing Legacy Banking Systems with Rich Kiel of Backbase Episode Topic: In this engaging episode of PayPod: The Payments and Fintech Podcast, our host, Jacob Hollabaugh, invites Rich Kiel, Managing Director of Enterprise Sales for Backbase, to delve into the dynamic world of "engagement banking." This insightful discussion revolves around modernizing legacy banking systems, the critical aspect of differentiation within the financial industry, and the lessons to be learned from recent events. Rich Kiel and Jacob dissect this transformative approach that Backbase champions, which centers on re-architecting banking to prioritize the customer's experience. Lessons You’ll Le...
2023-09-2529 min
Fintech Insider Podcast by 11:FS638. News: Allica bank raises for SMEs and Backbase raises to transform the back end of banking
Our expert hosts, Benjamin Ensor and Gwera Kiwana, are joined by some great guests to talk about the most notable fintech, financial services and banking news from the past week.
This week's guests include:
Søren Aabel Hammer, CEO, Mazepay
Keshvi Radia, Head of Product for Payments, Allica Bank
Tim Rutten, SVP of Strategy, Backbase
With soundclips from:
Richard Davies, CEO, Allica Bank
Jacob Groth, Customer Relations Director, P27
We cover the following stories from the fintech and financial services space:
Allica Bank secures £55m in equity and debt round - 5:50
Backbase se...
2022-06-2059 min
Studio Scaleup19 jaar bootstrappen, maar nu is Backbase de nieuwste unicornMeet Backbase, de nieuwste unicorn van NederlandWe hebben er een unicorn bij! Jouk Pleiter heeft met Backbase 120 miljoen euro opgehaald voor zijn fintechbedrijf, tegen een waardering van 2,5 miljard. Opmerkelijk, want wij wisten niet beter dan dat er een techcrash gaande is op de beurzen en dat investeerders de hand op de knip houden. Maar Pleiter is niet van gisteren: hij begon Backbase al in 2003, en rond 2011 ontdekte hij een gouden product-market fit: een Shopify voor banken.Joanna's angels investeren in female foundersHoe meer hoe beter: Claire Tange...
2022-06-0925 min
B2B Marketing Asia14) How Backbase Generated $1M In Active Pipeline With One Research ReportEpisode 14 of Joe Escobedo – Davinia Khong, Senior Marketing Leaders (APAC) at Backbase.
Davinia Khong is a B2B marketing leader, a keynote speaker, and is the senior marketing leader for the APAC region at Backbase. Davinia drives lead generation and branding efforts for Backbase. Here she describes the challenges in the first six months of a marketing leader and makes an impact.
She shares the common traps a b2b marketer should avoid in initial days, the guiding rules behind a great career, and the marketing tips and roadmap for growth.
ABOUT JOE ES...
2021-06-1622 min