Shows
Banking on InnovationEpisode 19 - Jim Marous, Owner & Host - Banking Transformed Podcast, Co-Publisher - The Financial BrandBanking influencer Jim Marous joins Jody Bhagat to discuss how institutions can move beyond basic personalization to create truly personal customer relationships. Learn why the biggest threat to banks isn't account closure – it's "silent attrition" as customers quietly shift their most profitable activities elsewhere. Key Topics: 0:00 - Introduction 1:45 - The trust-action gap in banking 4:30 - Moving from perfect to professional 8:15 - Understanding silent attrition 12:20 - Beyond products to customer jobs 16:45 - Making di...2025-04-0338 min
Banking ReinventedHow to do banking differently: change management insights from Jim MarousEpisode 42 of “Banking Reinvented” concludes the two-part series featuring global banking influencer Jim Marous, Owner & Host of the “Banking Transformed” podcast, Owner & CEO of the Digital Banking Report, and Co-Publisher of The Financial Brand.This time around, Jim rejoins host Tim Rutten and Backbase Founder & CEO Jouk Pleiter as they dive deeper into key strategies for managing change and driving value in the banking industry.Tune in to explore next-level insights about overcoming legacy leadership challenges, winning market share back from neobank competitors, and creating tailored value propositions that will delight your customers.–Curio...2025-04-0146 min
Banking ReinventedThe state of banking in the US: a chat with Jim MarousEpisode 41 of “Banking Reinvented” kicks off a two-part series featuring global banking influencer Jim Marous, Owner & Host of the “Banking Transformed” podcast, Owner & CEO of the Digital Banking Report, and Co-Publisher of The Financial Brand.Jim joins host Tim Rutten and Backbase Founder & CEO Jouk Pleiter for a discussion about the state of banking in the US — including tips for overcoming key modernization challenges, moving from risk avoidance to risk management, and becoming the primary financial relationship for customers.Tune in to hear from one of the banking industry’s pre-eminent thought leaders and get actionable i...2025-03-2530 min
Banking Uncovered PodcastBanking Uncovered Episode 12. Jim Marous: Futureproofing finance part 2 – Customer engagement, branding and next-level innovation in bankingCustomer engagement in banking is shifting from passive loyalty to active engagement, driven by innovation and increasing customer expectations. Today’s customers want banks that understand their unique needs, offer quick and simple account setups, and provide a personalised experience.
But what is the difference between a fabulous relationship and being intrusive?
Banking Uncovered host Chloe James, speaks to Jim Marous, a top 5 retail banking influencer, global speaker, podcast host and co-publisher at The Financial Brand about the evolving landscape of customer experience (CX) and engagement in financial services. They explore how banks must prioritise pers...2024-11-0742 minBanking Uncovered PodcastBanking Uncovered Episode 11. Jim Marous: Futureproofing finance part 1 – Digital innovation, AI and the dawn of the fintechIntention to switch main bank accounts around the world is at an all-time high. In the world’s largest markets, up to 34% of consumers are considering changing their main bank provider. In the US it has never been higher at 25%.
Banking Uncovered host Charles Green talks to Jim Marous, a top 5 retail Banking Influencer, global speaker, podcast host and co-publisher at The Financial Brand, about the market dynamic causing this trend, the proliferation of digital, AI and fintechs. And much more.
In the first of two podcasts Jim and Charles dive into the challenges traditional bank...2024-10-2934 min
Fintech CombineEmbracing Innovation: Jim Marous on Fintech, AI, and the Future of Banking*Reposted Due to Technical Issues*
Episode 25: Discussion with Jim Marous one of the world's leading influencers in Banking, Fintechs, Innovation, and Digital Transformation.
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https://www.instagram.com...2024-09-171h 04Fintech CombineEmbracing Innovation: Jim Marous on Fintech, AI, and the Future of BankingEpisode 25: Discussion with Jim Marous one of the world's leading influencers in Banking, Fintechs, Innovation, and Digital Transformation.
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To find out how Constellation can help your institution or fintech improve your digital experiences contact us at: https://constellation.coop
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The...2024-09-161h 04
Banking on Digital Growth431) The Future of Banking: Insights on Change, Learning, and TransformationIn a rapidly changing world driven by exponential technological advancements like AI, many leaders, teams, and organizations struggle to keep pace. This creates a widening gap between linear human perception and the exponential nature of change, leading to feelings of fear, stagnation, and a lack of growth. Many financial brand leaders, especially in the marketing sector, are losing their jobs or feeling displaced due to unforeseen changes in their industry.Jim Marous, CEO of the Digital Banking Report and co-publisher of The Financial Brand, believes the solution lies in continuous learning and transformation. Jim j...2024-09-0339 minFintech CombineEmbracing Innovation: Jim Marous on Fintech, AI, and the Future of BankingEpisode 25: Discussion with Jim Marous one of the world's leading influencers in Banking, Fintechs, Innovation, and Digital Transformation.
Follow the Pod:
https://twitter.com/fintechcombine
To find out how Constellation can help your institution or fintech improve your digital experiences contact us at: https://constellation.coop
https://twitter.com/ConstellationDP
Follow Kris Kovacs:
https://twitter.com/ManagementBytes
https://www.linkedin.com/in/kriskovacs/
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The...2024-08-301h 04
Banking Transformed with Jim MarousHow Higher Rates are Impacting Consumers & Financial ServicesToday on the Banking Transformed podcast, we're exploring the ripple effects of the recent high interest rate environment on both consumers and financial institutions.We're joined by Mark Leher, Director of Product Management at Alkami and Jim Perry, Senior Strategist at Market Insights who will unpack the insights from Alkami's comprehensive 2024 State of the Industry report. This report offers a data-driven look at how rising rates have transformed everything from housing and auto loans to deposit behaviors and emerging fintech trends.Whether you're a banking professional, a financial advisor, or simply someone trying to make s...2024-08-0654 min
Breaking BanksEpisode 527: Return to Reality?In This Episode
Excitement over new technologies, new capabilities, new business models, and new companies often turns to hype, but what goes up, must come down. We seem to be working through hype cycles faster and faster, but what’s on the other side is rarely a return to the status quo. In this episode, Simon Taylor, Fintech Brainfood, Jim Marous, The Financial Brand and Theo Lau, Unconventional Ventures join hosts Brett King and JP Nicols to share insights and debate what upward and downward forces will most impact fintech and banking in the next 12 months, and what that new rea...2024-01-1853 min
PayTech TalkPayments in the USA (Part 2) with Mary Ann Francis and Jim MarousAs promised, Payments in the USA with Mary Ann Francis and Jim Marous Part 2 is here! This episode dives deeper into person to person payments, e-commerce in the United States, the effects of the pandemic on the payments infrastructure, and where the US is now!For more PayTech Talk:LinkedIn: PayTech TalkTwitter (X): @PayTechTalkInstagram: @PayTechTalkGuest Information:Mary Ann Francis:Mary Ann Francis: LinkedInJim Marous:Jim Marous: LinkedInThe Financial Brand: LinkedInThe Financial Brand: Website...2023-11-1527 minPayTech TalkPayments in the USA (Part 1) with Mary Ann Francis and Jim MarousThis week, Elliot and Emily return to the USA with Mary Ann Francis and Jim Marous as guests. Mary Ann and Jim discuss all things payments in the USA and how that differs from the rest of the world. From Instant Payments to Regulations to Check, Mary Ann and Jim cover it all! So much so, this episode of Payments Around The World is a two-part episode.For more PayTech Talk:LinkedIn: PayTech TalkTwitter (X): @PayTechTalkInstagram: @PayTechTalk Guest Information:Mary Ann Francis:Mary Ann...2023-11-0134 minBanking Transformed with Jim MarousCommunity Financial Institutions: Going Beyond Being FriendlyCommunity banks, deeply rooted in their local domains, have played a pivotal role in supporting the financial needs of individuals, small businesses, and local economies. But the digitalization of the industry has altered the playing field.Looking forward, what are the unique advantages local financial institutions can bring to the table beyond ‘being friendly’? What are the challenges they face in competing with larger marketplace leaders? And what are the strategies management must adopt to ensure they remain future-ready.I am excited to have Jim Perry, Senior Strategist at Market Insights, Inc. on the Banking Tran...2023-08-2957 minPayTech TalkBanking Renaissance Retreat: Transformation in Banking with Jim MarousThis week, host Elliot Lyons speaks with Jim Marous, Co-Publisher of the Financial Brand. Jim discusses the Banking Renaissance Retreat here in Amsterdam, illustrating his points from his presentation at the event. Jim and Elliot touch on the importance of change in the Banking and Payments industry to stay up to date with the changing infrastructure.Are you a fan of PayTech Talk? Find more content on:LinkedIn: PayTech TalkTwitter: @PayTechTalkInstagram: @PayTechTalk2023-04-2526 min
PayTech TalkBanking Renaissance Retreat: Banking Transformation with Jim MarousJim Marous, co-publisher of The Financial Brand, joins host Elliot Lyons for a special Banking Renaissance Retreat episode of PayTech Talk! Jim discusses the importance of innovation in the banking and payments industry. Jim discusses the importance for members of the industry to think outside of the box and not being afraid to "punch above your weight". Jim also dives into his own career transformation from finance to content, speaking on his favourite content mediums...Are you a fan of PayTech Talk? Find more content on:LinkedIn: PayTech TalkTwitter: @PayTechTalkInstagram: @PayTechTalk2023-04-1226 min
FIsionariesA Strong Workplace Culture Generates Bottom Line ResultsWelcome to the FIsionaries Podcast, sponsored by Alkami. I’m Jim Marous. This exciting podcast series shines a light on financial institutions at the cutting edge of digital transformation … providing you with the tips and tricks to elevate your digital game.Our guests are competing with the biggest players in financial services by embracing their digital vision at speed and scale.At a time when almost all financial institutions look and act the same, it is more important than ever to create brand differentiation through innovative products, a commitment to the community, and an internal cult...2023-02-0139 minFIsionariesThe Power of Data at a Community Financial InstitutionWelcome to the brand new FIsionaries Podcast, sponsored by Alkami, and hosted by me, Jim Marous. This podcast series shines a light on financial institutions at the cutting edge of digital transformation … providing you with the tips and tricks to elevate your digital game.Today, most financial institutions (FIs) do not have the insights and data automation necessary to achieve a full understanding of account holders, proactively address their financial needs, and personalize their engagements.To remain competitive in a very fluid market, FIs must apply the right balance of supervised machine learning and automation to...2023-02-0133 min
Podcast Archives - Thriving on OverloadJim Marous on defining yourself, ahas from unstructured dialogue, mutually beneficial learning, and the excitement of what you don’t know
“If somebody asks me to write about what’s not in my field, I push it out. I may know about it, I may feel comfortable about it. But at the end of the day, I need to make it so that my audience is defined and my information perspective is defined. Otherwise, thriving on overload, I would have been buried by overload.”
– Jim Marous
About Jim Marous
Jim Marous is the publisher of the Digital Banking Report, co-publisher of The Financial Brand and host of the Banking Transformed Podcast. He has been named as...2022-11-1635 minBanking Transformed with Jim MarousMX: The Next Frontier of Money ExperiencesUtah-based open finance solution provider MX Technologies has named several PayPal veterans to lead the firm’s next phase of growth. This growth will include the continuation of using data to deliver intelligent and personalized money experiences, while connecting technology partners to financial institutions with modern solutions that improve results.MX powers 85% of digital banking providers, as well as thousands of banks, credit unions, and fintech firms, with a combined reach of over 200 million consumers.Recorded at the MX Money Experience Summit, my guest on the Banking Transformed podcast is Jim Magats, the CEO of MX...2022-09-2732 min
Live the Width of Your LifeWhy you should be taking more risks and embracing change with Jim MarousMany are stuck in jobs and careers that they’ve outgrown, or no longer bring them joy, In this episode, Jim Marous, Top 5 Retail Banking Influencer, Global Speaker, Pocast Host, and Co-Publisher of The Financial Brand and I discuss the catalysts in his life that inspired him to start his business, overcome fears, take risks, and embrace change.Highlights from this episode: Why if you're not afraid of failure, it opens up a whole realm of possibility.The importance of consistency and how the internet is a great equalizer.Sometimes a threat is actually an opportunity if...2022-08-1645 minBanking Transformed with Jim MarousAre Big Banks Hurting Competition, Innovation and Equality?Competition in banking has expanded in the past twenty years, yet banking and technology giants are increasingly using proprietary technology and data-driven insights to tilt the playing field.When smaller financial firms can’t reach the scale needed to compete effectively, there is potential for economic inequality, reduced social responsiveness, and less innovation.My guest on the Banking Transformed podcast is James Bessen, lecturer at Boston University School of Law and author of the book, ‘The New Goliaths’. Jim shares his perspective that the largest firms have a major competitive advantage, and how democratizing technology, insigh...2022-07-1234 min
VNEXT (Remix)S02E16 English – How banks can navigate a potential recession with Jim MarousAs fears of recession and inflation in the US rise, it’s more important than ever for banks to continue investing in technology and teams – although they may have to re-evaluate their priorities, Jim Marous explains in this episode of VNEXT Remix.
Marous also discusses why customer attrition rates are a poor indicator of loyalty among digital finance clients – and how banks can adapt to improve digital engagement.
Jim Marous is a speaker and advisor on changes in the banking industry, co-publisher of The Financial Brand, owner & CEO of the Digital Banking Report, and host of the Banking Transformed podcast.2022-07-0829 minBanking Transformed with Jim MarousFrom Personalization to Profits in BankingConsumers want their financial providers to provide integrated experiences that leverage insights to create intuitive engagements. To accomplish this, banks and credit unions need to build the data infrastructure and analytics capabilities that can be applied across the entire customer journey.Personalization must become a strategic priority, using data to create a differentiated value exchange with the customer in real-time.I am excited to have Jim Stapleton, Senior Vice President at Epsilon on the Banking Transformed podcast. Jim shares how banks and credit unions can deepen relationships by understanding customer behaviors and offering timely solutions.2022-06-2348 min
Fintech DaydreamingFintech Daydreaming pre-episode chat with Jim MarousSome times the team at Fintech Daydreaming end up in a fantastic discussion with our guests outside the normal episode. Like the time our hosts Pål Krogdahl and Ville Sointu had a great pre-episode discussion with Jim Marous about podcasting and the behind-the-scenes work which is involved.
We thought this impromptu discussion between the three was so great, that we decided to do an extra little episode for you all to enjoy during these relaxing summer vacation weeks.
Hope you enjoy this as much as we did, and if you want to check out t...2021-07-0911 min
Fintech Marketing Podcast by 11:FS7. The Financial Brand - The speed of change ft. Jim Marous
Eric Fulwiler is continuing his mission to learn how the world’s hottest fintech start-ups and the biggest and most innovative financial service brands drive growth through modern-day marketing.
Today's special guest is Jim Marous, Co-Publisher at The Financial Brand.
We take a deep dive into what Jim’s philosophy on marketing is, his journey to the top of the marketing world, and how he keeps staying focused and always learning.
He highlights the importance of surrounding yourself with partners with the same goals as you, how to satisfy the followers you already have...2021-07-0643 min
Dave and Dharm DeMystifyEPISODE 23: JIM MAROUSIn this episode, Dave and Dharm look across the fintech landscape and chat with Jim Marous about a wide range of topics, including the trip to China that Dave and he went on last year. Jim offers such a wise perspective on what is going on and truly demonstrates, why he is one of the top 5 fintech influencers in the world.2021-04-2325 min
Pouring Into Your Business with April ShprintzJim Marous - The Secret To Disrupting YourselfHave you ever wondered how the first “Influencers” became influencers? Jim Marous is one of them...and his story of how he became one of the most influential people in banking and a Top 5 Fintech Influencer, is as simple as it is intriguing. Sure, Jim has lots of accolades: internationally recognized financial industry strategist, co-publisher of The Financial Brand, owner and publisher of the Digital Banking Report and host of the top 10 banking podcast, Banking Transformed. What he has that’s even more impressive than that is sound, easy to implement advice for how to be not just successful...2021-04-1537 minFintech DaydreamingAre the banks dead? Long live banking! with Jim MarousWe continue our high flying fintech superstar series in season three of Fintech Daydreaming with Jim Marous as our guest. Jim is not only a fintech superstar for us nerds in this space but has also featured on several occasions in mainstream media like CNN, CNBC, The Wall Street Journal and New York Times. Obviously his next stop was our podcast.
Join our hosts Pål Krogdahl and Ville Sointu this week for a taste of inappropriate geriatric banker jokes and insightful views into fintechs, bigtechs and financial super apps.
Guest: Jim Marous (https://www.l...2021-03-0545 minBanking Transformed with Jim MarousPersonalized Videos: The Future of Customer EngagementAs a result of the pandemic, people were forced to adopt digital alternatives to their traditional way of doing banking. This shift was not always smooth for the customer or the financial institution. Many consumers still wanted personalized interaction to learn about services.Financial institutions that want to improve engagement, interactions, and brand loyalty are responding with new forms of personalization, such as rich media like video.Our guest for the show is Jim Dicso, CEO of SundaySky. In this episode, Jim discusses how personalized video-powered experiences can drive...2021-01-2638 minBanking Transformed with Jim MarousHow to Win in the Experience EconomyHow can organizations compete for customers, time, attention and money in an increasingly digital world where time is limited, attention is scarce and the ability to genuinely engage with consumers has become more difficult than ever?One of the few brand differentiators available today is to build memorable and repeatable experiences. Unlike in the past, when many of these experiences could be built in a one-to-one tactile world, digital delivery changes the game.To better understand the challenges and opportunities of building a compelling customer experience, I am joined...2021-01-1937 minBanking Transformed with Jim MarousHow Will Banking Evolve as We Enter 2021?When COVID-19 hit, the banking industry was caught off-guard, needing to provide financial services without physical structures, deliver relief to consumers and small businesses in ways never imagined, accelerate digital transformation and innovation efforts, and perform all of these in a remote work environment.With the pandemic crisis mode mostly in the rearview mirror, financial institutions are determining the next best action – placing their bets for the future. Some are doubling down on investments in data, analytics, advanced technology and the reskilling of workforces. Others are delaying or cancelling projects, focusing mostly on improving di...2020-12-0136 minBanking Transformed with Jim MarousBankMobile: From Fintech Bank to TechFin PlatformIn 2014, BankMobile was launched as a division of Customers Bank. As opposed to relying only on organic growth, BankMobile quickly grew with a B2B2C strategy, acquiring college student checking platform HigherOne. They also used a white-label strategy with telecom disruptor Sprint Mobile. Recently, BankMobile was re-positioned as part of a separate technology platform available to smaller banking organizations hoping to jump-start their digital banking offerings. The digital bank also announced a partnership with Google to offer their account within the GooglePay app.We are very fortunate to...2020-09-0845 minBanking Transformed with Jim MarousVaro: The First Nationally Chartered Fintech BankUntil recently, fintech firms have usually partnered with traditional banks to provide banking services as opposed to going through the lengthy and costly process of getting their own bank charters. Breaking away from that model, Varo Money became the first challenger bank to receive a national bank charter. The national charter from the Office of the Comptroller of the Currency (OCC) was the first ever granted to a fintech company, allowing Varo to offer credit cards, make loans and generate insured deposits nationally.We caught up with Colin Walsh...2020-09-0131 min
Voice of FinTech®FinTech Talents Virtual North America Preview with Jim Marous from the Financial Brand and Sarika Sangwan from PinterestJim Marous is a financial industry publisher, global speaker, podcast host, owner and CEO of Digital Banking Report and co-publisher at The Financial Brand (#2 in the United States and #1 free resource on banking). Jim also hosted Gary Vaynerchuk, Tom Peters or Steve Wozniak on his Banking Transformed podcast.We talk about:Digital Banking Report's recently published Digital Transformation report says the most successful transformation efforts are led by CEO or CDO. How is the pandemic affecting these efforts and management views? Are more of them now finally ready to embrace digitalization, and why? Who will the w...2020-09-0134 minBanking Transformed with Jim MarousWealthfront: Transforming From a Robo-Advisor to a Digital BankThe battle to become the primary financial relationship for consumers continues to intensify, with the lines blurring between traditional banks, digital banks, robo-advisors and tech firms offering financial services. With the COVID-19 crisis driving consumers to digital banking options, the desire for new ways to bank became a necessity. Consumers are finding alternatives to the bank that has dozens or hundreds of branches. From low cost options designed to replace check cashing facilities to more sophisticated alternatives that are focused on investment accumulation, the marketplace is crowded. We are...2020-08-2544 minBanking Transformed with Jim MarousFinancial Marketing Takes Center StageThe Digital Banking Report has just completed research on the impact of the pandemic on financial marketing. We found that changes in almost every area of financial marketing were more dramatic than in any of the previous 7 years. This is primarily because consumer adoption of digital alternatives advanced a decade in a matter of weeks.We found major changes in marketing spend, solution prioritization, use of data and technology, and even marketing talent deployment that will unlikely revert to pre-pandemic norms. Some of these changes represent accelerations of previous trends, while some are new...2020-08-1831 minBanking Transformed with Jim MarousHow COVID-19 Redefined Consumer Expectations in BankingWhile COVID-19 forced people into a digital-only lifestyle, there was still a desire for humanized experiences. Some banks and credit unions were prepared to deliver these personalized digital engagements, while others fell short of expectations at the worst possible time.More than ever, consumers are looking for assurance and comfort regarding their finances and want their financial institution to know them, understand them and reward them. They are also highly sensitive to efforts that feel self-serving or inauthentic.To understand how consumer expectations have been transformed during the pandemic...2020-08-1137 minBanking Transformed with Jim MarousThe Power of Social Media Influencers in BankingIn a world impacted by COVID-19, brand recognition and authenticity have never been more important, while the reach of traditional marketing channels continue to erode. This is where influencer marketing can help.With social media becoming more entrenched in people's daily lives, the use of influencer marketing continues to skyrocket. Beyond celebrities, a new breed of niche influencer can provide financial institutions access to a huge following of potential prospects not available with other promotional methods.To understand the potential of influencer marketing on building brand recognition and value, we are joined by Elma Beganovich...2020-08-0433 minBanking Transformed with Jim MarousCOVID-19 Provides Wake-Up Call for Cloud BankingThe COVID-19 crisis has put a spotlight on the outdated tech infrastructures of many traditional financial services companies. As cloud computing has matured, banks and credit unions have hesitated to embrace the technology, worried about security, unsure of the benefits and unwilling to hand over control of their data.The pandemic is expected to accelerate a shift to the cloud, not only because many of the concerns have been addressed, but also because fintech and bigtech organizations are built around modern technologies that provide them a competitive advantage.To...2020-07-2843 minBanking Transformed with Jim MarousWhat Makes Navy Federal a Perennial CX Leader?With an immediate shift to a work-at-home reality and increased use of digital channels, organizations need to think beyond immediate operational challenges, anticipating consumer’s need for increased emotional engagements, improved personalization and a new focus on experiences beyond daily transactions.Not to be forgotten is the need to invest in best-in-class digital capabilities and functionality, as consumers are becoming increasingly intolerant of poor digital performance.To understand the COVID impact on customer experience, we are joined by Harley Manning, vice president and research director for Forrester’s customer expe...2020-07-2130 minBanking Transformed with Jim MarousChallenger Bank Grows by Supporting Financial InclusionMost traditional banks were unprepared for the flight to digital that occurred due to COVID-19. Mobile-only challenger bank Current has seen customer growth skyrocket during the pandemic, appealing to lower-wage earners who don’t want to worry about minimum balances or overdraft fees.Serving over 1 million active users and projected to double in size by the end of the year, Current serves a sweet spot of workers who live paycheck to paycheck and previously frequented very expensive check cashing facilities or risked paying penalty fees at traditional banks.We ca...2020-07-1429 minBanking Transformed with Jim MarousCaixaBank: Innovation Drives Digital TransformationAt no time has the importance of innovation and the deployment of advanced technologies in banking been more evident than today. With more consumers embracing digital banking, banks are being challenged to replicate the level of engagement of bigtech and new tech organizations such as Amazon, Google, Netflix, Zoom and Alibaba.One of the perennial global leaders in technological innovation for banking is CaixaBank, Spain's leading digital financial services provider. As a pioneer in digital transformation, the application of artificial intelligence, innovative product design, and hybrid cloud utilization, CaixaBank continues to be at the...2020-07-0735 minBanking Transformed with Jim MarousHow Citi Maintains Customer Loyalty During a PandemicCOVID-19 has had an immediate impact on loyalty and reward programs due to the unprecedented period of low travel and entertainment. As people stopped flying, staying in hotels, and eating out, loyalty programs had to respond quickly.Organizations that can identify, communicate, and act upon a brand purpose that overlaps with the values of the consumer will be better positioned to thrive as we enter a new normal. In other words, loyalty that focuses much more closely on consumer preferences rather than merely shelling out points will win in the long run.2020-06-3031 min
Banking Transformed with Jim MarousMarcus by Goldman Sachs: Digital Banking Built for the ConsumerMany fintech firms struggle to gain scale, funding and brand recognition in an increasingly crowded banking ecosystem. Leveraging the power of digital technology and over a century’s worth of brand expertise, Goldman Sachs introduced its consumer banking platform, Marcus in 2016. Through acquisitions, partnerships with firms like Apple and Amazon, and significant organic growth, Marcus has grown into a multiproduct platform, with $80 billion in deposits across the US and UK, $7 billion in consumer loan and card balances and millions of customers — all without the traditional brick-and-mortar branch model. We are joined today...2020-06-2333 min
Banking Transformed with Jim MarousFour Seismic Shifts That Are Changing BankingThe banking industry had been warned for decades to become more innovative, transform to digital, embrace new technologies and become more aware of consumer and societal needs. Rather than moving forward, many organizations hesitated due to cost, the desire to stay the course, or even ‘intentional blindness’. Unexpectedly, however, the world was disrupted by COVID-19 pandemic that required digital engagement, and more recently a social pandemic centered on racial equality, diversity and inclusion. These events created four seismic shifts in awareness and behavior that are reshaping our understanding of business, society, technology and ourselves. 2020-06-1638 min
Banking Transformed with Jim MarousBanking Must Move Beyond Rhetoric On Social IssuesThe world is faced with uncertain times caused by the global pandemic combined with demands for increased equality, diversity and inclusion. Beyond empty posturing, the banking industry must make a meaningful difference locally and globally on important social issues. This includes stronger leadership that looks beyond ethics to also include a moral compass for decisions. It also includes increased sustainable investing, greater employee involvement in social causes, and a change in hiring and advancement practices. To better understand the challenges and opportunities faced by banks and credit unions, we are joined to...2020-06-0934 min
Banking Transformed with Jim MarousIs There a Fintech Fallout on the Horizon?In the past decade, the marketplace has seen the development of more banking competitors than in the previous hundred years. From solution specific fintech firms like Stripe and Robinhood to digital-first neo banks like Revolut and Monzo, the marketplace has been seen entries of all types and sizes. But, with COVID-19 impacting the funding availability to fintech firms, is there room for new fintech solutions? More importantly, what will happen to those firms that do not yet have scale? Today, we are joined by Anthony Thomson, serial entrepreneur and founder of th...2020-06-0230 min
Banking Transformed with Jim MarousWhy COVID-19 Will Stimulate Innovation in BankingThe COVID-19 crisis has impacted both humanity and business in an instantaneous and dramatic way. But, while each pandemic throughout history has been unique, each has brought about massive changes in the way we live, the priorities we set, how we interact and the businesses that emerge. Survival is a great motivator for change. As a result, pandemics have always led to innovations that have changed our lives. We have already seen the increased reliance on remote working, contactless commerce, video engagement and new forms of entertainment. We have also seen a disruption across financial s...2020-05-2638 min
Banking Transformed with Jim MarousData and Advanced Analytics: A Key to SurvivalData and advanced analytics are the foundation of every organization. Beyond improving efficiency and understanding business success, the power of data and predictive modeling can improve the understanding of consumer needs and personalize experiences. Bottom line, the survival of financial organizations in a post COVID-19 world will depend on how insights are collected and how they are used for the consumer’s benefit. In this episode, we are joined by Ryan Caldwell and Brandon Dewitt, the co-founders of MX Technologies, located right outside Provo Utah. MX works with more than 2,000 organizations to g...2020-05-191h 01
Banking Transformed with Jim MarousLeadership Excellence in Crisis: An Interview with Tom PetersThe best and most respected leaders shine the brightest during times of crisis. Not relying on a crisis management plan, the best managers surround themselves with the best people and provide a platform for growth for those within the organization. As a result, moving to a work from home environment should not disrupt an organization, but simply change the environment from where work is done. In all industries, especially banking, those institutions that have most respected leaders will be the winners. We are very fortunate to be joined today by Tom Pe...2020-05-1242 min
#insurtech & #fintech news, insights and #interviews on #growth in #Insurance and #FinanceJim Marous one of the Leading Voice in the Finance Industry guest in our Digitalscouting Live Show with Dr. Robin KieraAfter asking himself this question Jim Marous became one - if not the - leading voice in the finance industry, founding the Digital Banking Report and Co-publishing The Financial Brand.
We did not discuss the current situation and concrete actions banks and also insurer could and should undertake, but also what strategies professionals could help stay relevant.
Make sure to sign up for this series here: https://lnkd.in/d8R-t-k
Make sure to check out also the podcast version of this show here: https://lnkd.in/dgAkc_K
#insurtech #fintech #ai...2020-05-1232 min
Banking Transformed with Jim MarousHow Fintech Unicorn Lemonade is Disrupting InsuranceThe financial services industry is known for century-old institutions with rules and policies that are often outdated, yet preserved by regulations. Whether we are talking about banking, insurance or investment services, transformation is often slow and outside competition is met with significant resistance. This is why it is so exciting to do a profile on a disruptor organization that finds success despite these hurdles. Lemonade is such a company, forming an insurance company that aligns the interests of the carrier with those of the customer, in a way that is economically viable. They have found s...2020-05-0541 minBanking on Digital Growth2) #ExponentialInsights: Forget IQ or EQ. What’s Your Adaptability Quotient? w/ Jim MarousHas anyone ever pushed you into a cold lake you were too scared to jump into? Once you get over the initial shock, you find yourself happy to be in the water. Well, COVID-19 has pushed people into new financial waters — and they’re already getting over the shock. At least, that’s how my guest, Jim Marous, Host of the Banking Transformed Podcast, sees our current situation. I sat down — remotely, of course — to learn why he believes the “new normal” we’ve adapted to will eventually just become, well... normal. We...2020-05-0545 min
Banking Transformed with Jim MarousCOVID-19 Impact on Future of Retail BankingThe COVID-19 pandemic is the most serious challenge to retail banking in almost a century. Retail banks have had to rethink distribution, support government relief programs and manage remote workforces, all while trying to meet consumer expectations during a period of household-level economic uncertainty. These challenges are only the tip of the iceberg, however, as the economic fallout and the redefined structure of the financial services ecosystem are beginning to emerge. It is clear that the ‘new normal’ in retail banking will be far different than we ever imagined only a few months ago. 2020-04-2938 min
Banking Transformed with Jim MarousThe Digital Banking Tipping PointAccording to Malcolm Gladwell, a ‘tipping point’ is the moment of critical mass, when an idea, trend or behavior crosses a threshold and spreads like wildfire. The COVID-19 crisis is an example of such a phenomenon and so has been the instantaneous impact of this crisis on the digital transformation of banking. Organizations that had not already embraced the entirety of how to become a ‘digital bank’ were caught flat footed as branch doors were closed and customers were required to transact on digital channels. In some cases, accounts couldn't be opened or loan applications taken, In...2020-04-2836 min
Banking Transformed with Jim MarousCOVID-19 is Fast-Tracking Digital TransformationIn the book, 'Disrupt Yourself', by Whitney Johnson, it is suggested that the disruptions and changes that matter most start with personal disruptions and change. There is no doubt that the COVID-19 crisis has disrupted every person’s life and every organization’s business model. The crisis has impacted the way we learn, the way we interact, the way we work and the way we think about our personal and corporate priorities. Every step of the way, modern digital technologies have been brought front and center, with the importance of data, advanced analytics and contextualization being...2020-04-2149 min
Banking Transformed with Jim MarousThe Future of Work Post COVID-19After COVID-19, the world around us will be changed forever. In a matter of weeks, working from home has become the norm, not the exception. The virus has forced a reckoning of how we view work, travel, engagement with others and the technologies that make these possible. Before the pandemic, digital transformation was optional for many organizations. When COVID-19 took hold, necessity dictated that all organizations ‘become digital’. Virtually all work that can be done online has gone online, with new ways to collaborate and innovate. With work-from-home quickly becoming the norm, it is unlikely that...2020-04-1537 min
Banking Transformed with Jim MarousFinancial Irrationality During COVID-19 CrisisDespite the best intentions, consumers do not always act rationally with regards to money management. While we all know that we should limit debt and increase savings, many people live day-to-day, and have far less set aside for financial emergencies than needed. Unfortunately, most people’s irrational behavior around money became exposed with the impact of COVID-19. Across the globe, households lost their safety net of predictable events that they depended on, from a regular paycheck to savings that they had planned to set aside. Today’s guest on the podcast is Dan...2020-04-1430 min
The Fintech Moshpit - Powered by Carolina Fintech HubEp039: Top 5 global influencer Jim Marous talks PPP and Fintechs (BROADCAST LIVE)On episode 39 the Fintech Moshpit break down the CARES Act PPP Provision and how fintechs can help small business suffering right now. Special guest Jim Marous, one of the top 5 influencers in banking and fintech globally joins Moshpit, along with the roundup crew Chris Hart, Aubrey Hawes, Scott Harkey and Patrick Rivenbark.
Source2020-04-0927 min
Banking Transformed with Jim MarousBuilding a Culture-Driven Virtual BankI had the unique opportunity to visit WeLab as part of my visit to China in early January. WeLab uses proprietary risk management technology and advanced AI to analyze mobile data within seconds, providing financial solutions to over 42 million customers across Asia. WeLab is also one of the first institutions to receive a virtual banking license in Hong Kong. Despite the advanced technology and innovative deployment of digital products and services, what impressed me most about WeLab during my visit was the evolving culture of the organization and the commitment to employee as well as c...2020-04-0728 min
Banking Transformed with Jim MarousBanking Must Improve Financial Wellness For AllAccording to the 2019 U.S. Financial Health Pulse report, less than 30% of Americans could be considered financially healthy, with millions of households not having enough money in savings to get through a month. These are the people who are the most at risk given today’s COVID-19 crisis. The longer this crisis continues, the greater the financial impact on consumers at all levels. Protracted and dynamic pandemic conditions will also draw out anxiety and financial stress impacting relationships and creating underlying phychosocial behaviors. Unfortunately, things will get worse before they get better. To...2020-03-3135 min
Banking Transformed with Jim MarousCOVID-19 Will Change the Way Consumers Bank ForeverThe number of bank branches and the number of people visiting bank branches has been decreasing for years. As a result of recent events, many organizations have closed branches completely, while others have reverted to auto teller operations. Could the Coronavirus create a shift in attitude, as people are forced to bank online or on their mobile devices? More importantly, as consumers get more comfortable, and find that managing their money digitally is easier and safer, will they stop visiting their bank branch altogether … even after the pandemic ends? Today’s guest...2020-03-2633 min
Banking Transformed with Jim MarousOrganizations Should Double Down on Innovation NowThe push for digital banking amid the growing emphasis on social distancing has put a spotlight on those organizations that have lagged behind the marketplace with digital delivery and digital transformation. But, can laggard organizations pick up the pace when the rest of the world grinds to a halt? We are faced with a unique time in banking where organizations that have invested in advanced analytics, innovation and digital transformation have the opportunity to leverage their customer experience and digital product advantages more than ever. Today’s guest on the podcast is J...2020-03-2533 min
Banking Transformed with Jim MarousMarketing During Times of Disruptive ChangeThe marketing profession has moved from art to science, with the use of new technologies powered by artificial intelligence (AI), with a level of personalization and real-time communication only dreamed of in the past. But, how does marketing change during a time of economic crisis? As opposed to using marketing to sell products, how can marketing be leveraged to help customers manage their finances and provide support during difficult times? Where speed, tone and clarity of communication is of utmost importance, how can financial institutions help consumers use channels they may be unfamiliar with and p...2020-03-2435 min
Banking Transformed with Jim MarousHow AI Can Revolutionize BankingFinancial institutions that are leaders in the use of data and AI are quickly differentiating themselves in a marketplace that puts a premium on data-backed decisions and intelligent interactions. AI brings the potential for disruption and transformation due to its ability to make decisions and take action much quicker than its human counterparts. It has been seen as a means of increasing productivity within a company and improving revenues through better customer engagements. But the use of AI is not without pitfalls, risks and detractors. Will AI discriminate between classes of pe...2020-03-1736 min
Banking Transformed with Jim MarousGlobalization of Fintech and Banking in the Age of DisruptionThe marketplace is in a state of confusion and disruption as the coronavirus outbreak impacts the banking ecosystem and all industries worldwide. Changing valuations and funding options for legacy and non-traditional financial firms are creating the need for new business models as well as opportunities for partnerships and the platform for new government regulations. To discuss the global impact of fintech organizations and the potential of open banking, financial inclusion, and sustainability as consumer demands change, we are honored to be joined by William Russell, the Lord Mayor for the City of London. As holder o...2020-03-1034 min
Banking Transformed with Jim MarousTransforming Customer Experiences with PersonalizationIn a digital world, consumers want experiences that are highly personalized and contextual. From the way they search to the way they shop, view content or do banking, consumers expect organizations to know them, look out for them and reward them. Unfortunately, the majority organizations are only delivering basic personalization and are focused more on product sales than on helping the consumer manage their finances or their daily life. In other words, there is a massive personalization gap. On today’s podcast, we will discuss the importance and process of delivering hyper-personalized experiences, across all cha...2020-03-0336 min
Banking Transformed with Jim MarousThe Importance of Attracting Rebel TalentTraditional organizations find rebels to be disruptive troublemakers who make processes and decisions more difficult. Legacy organizations that are embracing digital transformation find these same 'misfits' to be a positive influence on innovation, creativity, growth and cultural change. We are joined today by Matteo Rizzi, who has authored a great book entitled, 'Talents and Rebels'. In this episode, he discusses interviews and personal observations that make a case for organizations to embrace those people who may appear disruptive to the norm. In fact, he suggests that we should seek out more of this type of t...2020-02-2530 min
Banking Transformed with Jim MarousWhy Digital Transformations FailDigital transformations have an exceeding high failure rate despite being one of the most important components of a firm's long-term survival. Digital transformation requires must more than just a flashy mobile app or new technology. To understand the dynamics of how to succeed with digital transformation, we are joined by Tony Saldanha, previous head of operations and digital transformation at Proctor and Gamble and currently the president of Transformant, a Cincinnati-based consulting firm focused on digital transformation. As the author of the book, 'Why Digital Transformations Fail', Tony shares his 5-stage fram...2020-02-1833 min
Banking Transformed with Jim MarousCultivating a Disruption MindsetWe have often discussed the correlation between innovation and digital transformation, and the positive impact on consumer satisfaction, investment in advanced technology, the presence of top management support and the positive impact on revenues. But, while technology may enable the disruption required, it is often the application of existing technology in new ways that disrupts an industry. Finally, while disruption is not always fast, it is the lack of reaction to disruption that catches incumbents flat footed. We are very fortunate to have Charlene Li on the show today. Charlene is the founder and senior f...2020-02-1128 min
Designing SchoolsEP#4 | Navigating the GPS of Your Career with a Personal BrandHow will you navigate the GPS of your career? Whether you are about to enter the world of work or if you are already in it, you know it’s a road filled with digital disruptions acting as blind spots along the way. As Jim Marous shares in this episode, change is happening faster than ever before yet it will never happen this slowly again. It can be challenging in times like this to stay relevant and informed about what change means for your industry and for you as an individual. In this episode Jim shares why a personal br...2020-02-0558 min
Banking Transformed with Jim MarousChina: Emergence of a Tech and Innovation SuperpowerThe debate about what city is the fintech capital of the world continues, as more players enter the market and more money is invested into the very active fintech ecosystem. Is the fintech capital London, New York, the Silicon Valley or elsewhere? Should the title go to the city with the most players, the greatest fintech investment or the largest number of users of challenger bank or bank challenger services? My perspective on a possible candidate for the fintech capital definitely changed when I visited Shenzhen, China recently. From the advancement of smart city technologies, t...2020-02-0442 min
Banking Transformed with Jim MarousThe Chinese Fintech RevolutionChina is quickly becoming home to the largest fintech ecosystem in the world, benefiting from historically low use of traditional banking, high smartphone penetration, a changing demographic and a consumer acceptance of banking without traditional infrastructure. Dominated by giants like Baidu, Ant, PingAn and Tencent, combined with many highly successful start-ups like WeLab, the success in delivering both personalized financial services and an impressive level of financial inclusion is a model for the rest of the world. This is not a story of disruption of legacy banking as much as a story of filling a p...2020-01-2845 min
Banking Transformed with Jim MarousCurrent State of Digital Banking TransformationDigital Banking Report has just released a study on the current state of digital transformation in the banking industry. This research not only looks at the digital transformation maturity of banking today, but also the components of digital transformation leader organizations. The research found that there is still more hype than reality when we look at the progress of digital transformation in banking. While the focus in on improving the customer experience, few organizations have leveraged intelligent technologies to deliver on this mission. To discuss this research report and the implications of...2020-01-2132 minBanking Uncovered PodcastEpisode 74 - Banking 2020 - Jim Marous' predictions for the year aheadI caught up with Jim Marous, co-publisher of The Financial Brand, publisher of the Digital Banking Report and one of the top 5 most influential people in banking globally.
In this episode, we discuss:
- Banking transformed - the seamless integration of data and advanced analytics
- New technology and new leadership thinking
- The extent to which consumers are embracing rapid change
- The importance of personalisation and proactive thinking
- What relationship management will look like in the future
- The reasons behind the disparity of trust between GIG economy services and new FS services
- The biggest trends in ban...2020-01-1417 min
Banking Transformed with Jim MarousThe Technology FallacyA great deal of recent research finds that simply buying the best or newest technology will not create digital transformation success. Beyond technology, it is imperative to have the right people, processes and organizational dynamics that will allow companies to be more agile, risk tolerant and experimental. In other words, legacy cultures must be disrupted. Today's podcast features Gerald (Jerry) Kane from Boston College. Jerry is one of the 4 authors of the exceptional book, ‘The Technology Fallacy’. This book draws on 4 years of research between MIT Sloan Management Review and Deloitte that surveyed 16,000 people and inclu...2020-01-1430 min
Banking Transformed with Jim MarousBanking Distribution Strategies for the Next DecadeThe ability to compete in the future will require new systems, new processes and a new culture. One option is to build a successor bank that would be a network of only a few branches or a completely branchless offering separate from the legacy organization. The future will require differentiation defined by customer experience and innovative offerings similar to what is being offered by fintech and big tech organizations. To get a perspective on the need to disrupt current banking paradigms, I interviewed Kevin Travis, executive vice president of Novantas. Travis shares the options available and...2020-01-0728 min
Banking Transformed with Jim MarousHow to Win Tomorrow's Digital ConsumerConsumers insist on experiences that are personalized, friction-free and that make their lives easier. It’s no longer enough for organizations to state they are making improved customer experiences a priority. The consumer needs to feel that the companies they buy from know them, look out for them and are willing to reward them. To get a perspective on how advanced technologies are impacting customer experience strategies, I am fortunate to be joined by Blake Morgan, author of the book, “The Customer of the Future”. Blake is considered one of the leading authorities on the changes...2019-12-3126 min
Banking Transformed with Jim MarousBiggest Fintech Winners of 2019 Automation and digital technology aimed at improving financial services continues to impact the banking ecosystem. From mobile payments to digital lending and budgeting services, fintech and big tech providers are revolutionizing how consumers and businesses handle manage their financial relationships. These changes are happing faster than ever before and will never happen this slowly again. To get a perspective on the past and future winners of fintech applications and their impact on traditional banking, I am joined by my very good friend, Ron Shevlin. Ron is not only one of the...2019-12-2430 min
Banking Transformed with Jim MarousThe Future of Fintech InvestmentsAfter a record-breaking 2018, fintech investment activity continues strong in 2019, as new start-ups take aim at traditional banks and credit unions that are slow to update back offices, change outdated business models, embrace advanced analytics and keep up with consumer expectations. For a perspective on the changing fintech investment marketplace, we are joined by Dan Rosen, Founder and General Partner of Commerce Ventures, a VC firm focused on fintech, payments and commerce ecosystems.2019-12-1724 min
Banking Transformed with Jim MarousThe Importance of Customer Success Management Buying the right technology solution is only the beginning of the digital transformation journey. Organizations need onboarding support from solution providers to ensure the intended benefits of new technologies are realized. This entails looking beyond the technology, to include the vast human and cultural aspects of digital transformation. In this episode, we discuss how businesses can optimize the outcomes of their digital initiatives with the support of a customer success management process. I’m joined by Janine Sneed, Chief Digital Officer and VP of Customer Success at IBM. Janine shares how she has build a Customer Success Or...2019-12-1029 min
Banking Transformed with Jim MarousKeys to Becoming a Digital BankDigital transformation in banking cannot occur without rewiring back-office processes, including streamlining operations and integrating data sets. But the most important transformation that must occur is with the culture and leadership at traditional financial institutions. A digital culture is customer-centric, with latitude given for employees to make decisions on behalf of the customer. A digital culture also supports creativity and innovation — again, on behalf of the customer. To get a great perspective on how legacy banks must disrupt themselves, we spoke to Chris Skinner, best-selling author and one of the most soug...2019-12-0334 min
Banking Transformed with Jim MarousReinventing the Customer Experience in a Digital WorldOrganizations in all industries need a new operating model that puts the customer’s needs at the center of all digital transformation strategies. This can be achieved by redesigned customer journeys, new products and services, and the agile delivery of insights and contextual solutions across channels. To better understand how legacy financial institutions can better position themselves against digital pure play organizations such as Google, Amazon, Facebook, Apple and Alibaba, I sat down with Sophie Heller, Group Chief Operating Officer for Retail Banking at BNP Paribas. Sophie discusses the critical elements required to launch an int...2019-11-2626 min
Banking Transformed with Jim MarousThe Power of Design in Digital TransformationDigital transformation is a challenge for organizations due to legacy infrastructure, internal silos, lack of a clear vision and resistance to change. Design thinking can help firms overcome many of these challenges, accelerating the transformation timeline. Done well, design thinking is a consumer-centric collaborative effort that can drive change internally and externally. In this episode, we sat down with Alex Kreger and Monika Cālīte from UXDA to discuss how organizations can use design thinking and applied insights to improve internal processes, develop better products and services, maximize the impact of content and enhance the...2019-11-1925 min
Banking Transformed with Jim MarousAI and the VoiceFirst RevolutionThe power of voice-based interactions has grown exponentially with the addition of always-on systems, combined with advanced analytics (AI), cloud-based computing and optimized multichannel delivery of insights. The voice-first paradigm will move beyond providing answers to questions – using data and insights to proactively provide insights and guidance that will simplify life for consumers. In a voice-first world, advertising, commerce, payments and interacting with others around us will change dramatically. To get a perspective on the future of voice, we reached out to Brian Roemmele to discuss his vision of a highly personalized AI assistant that wil...2019-11-1229 min
Banking Transformed with Jim MarousOne-on-One With Steve WozniakA Silicon Valley icon and philanthropist, Steve Wozniak helped shape the computing industry by co-founding Apple Computer with Steve Jobs in 1976. Since leaving Apple in 1985, Wozniak has been involved in various business and philanthropic ventures, focusing primarily on computer and technology education. I had the unique opportunity to sit down with 'The Woz' as part of the Novathon innovation event in Budapest last week. The event, presented by the Italian bank, Instesa Sanpaolo featured Wozniak as well as other industry speakers including myself discussing digital transformation, innovation and competition in banking. In our interview, Steve d...2019-11-0709 min
Banking Transformed with Jim MarousPersonal Growth During Times of Digital DisruptionDigital disruption is impacting today's worker more than ever, with sociologists believing that today's worker will need to 'reinvent themselves' several times during a career in the future. While maintaining the status quo provides a temporary comfort zone, personal disruption can dramatically improve chances of finding financial, social, and emotional success. This personal transformation requires a new perspective. In this episode, we discuss the importance of personal and professional growth with Brian Solis, digital anthropologist, global speaker and author of the new book, 'Lifescale: How to Live a More Creative, Productive and Happy Life'. Brian d...2019-11-0526 min
Banking Transformed with Jim MarousPrinciples of Becoming an Algorithmic LeaderDigital transformation is not as much about technology as it is about the leadership and cultural changes that are required to respond to a new business paradigm. In his latest book, The Algorithmic Leader, Mike Walsh shares insights and actionable strategies for leaders to make better decisions at a time of disruption. Mike is brilliant at challenging leaders in all industries to think and act differently than they have in the past. He understands the intersection of technology and human intelligence, and clearly defines what a winning organization will look like in the future. As C...2019-10-2926 min
Banking Transformed with Jim MarousThe Power of Open Innovation PlatformsEvery financial institution is looking for the next ‘big idea’ or ‘next generation’ digital app that will differentiate an organization by making banking easier and deployment of products and services less costly. With most banks and credit unions unable to build this type of digital capability internally, it is vital to be able to reach out to the largest possible number of creative thinkers. In banking, one way to accomplish this is through a pool of fintech firms who are working on behalf of a community of financial institutions to deliver custom solutions that can be deployed at scale. 2019-10-2225 min
Banking Transformed with Jim MarousA Practitioner’s Guide to Digital TransformationMany people talk about digital transformation in financial services, but few have actually built a digital banking organization from the bottom up. What are the strategies and components of success? What are the challenges and barriers that can derail a digital transformation journey? And, why are so few traditional financial institutions able to effectively compete with new fintech firms and large techfin corporations? In this episode, Sonia Wedrychowicz, previous head of digital transformation at both JP Morgan Chase and DBS Bank, shares how she helped build one of the most successful digital banks in less t...2019-10-1528 min
Banking Transformed with Jim MarousHow Mobile Drives Digital TransformationMobile initiatives are aligning with emerging technologies to become the centerpiece of most enterprise-wide digital transformation efforts at banks and credit unions. The proliferation of mobile devices has moved mobile apps beyond a transactional entry point, with an increased emphasis being placed on creating exceptional customer experiences that boost productivity, loyalty and contextual engagement regardless of the device or operating system. For a perspective on the changing dynamics of digital engagement and the importance of the mobile channel, Thomas Hogan, President of North America, Temenos, shares how organizations of all sizes can now build world-class m...2019-10-0832 min
The CPOstrategy PodcastJim Marous and Sonia Wedrychowicz discuss how digital transformation is more than just technologyThe latest episode of the Digital Insight welcomes Jim Marous, internationally recognised financial industry strategist, and the publisher of the Digital Banking Report and Sonia Wedrychowicz, an experienced technology transformation professional, having worked in the business management and corporate consumer banking across Europe, North America, and Asia for over 25 years. Jim and Sonia discuss how digital transformation is more than technology and explore the leadership and cultural issues surrounding digital transformation in banking.Don't miss out - subscribe to The Digital Insight today!2019-10-0444 min
Banking Transformed with Jim MarousBuilding One to One Digital RelationshipsIt is imperative to build and maintain a customer-centric business during periods of digital transformation. To accomplish this, firms must focus on the customer experience, leveraging corporate culture, strategy, technology, and data analytics. Which firms are the best at being able to accomplish this objective? Which firms are failing to live up to customer expectations … and why? In this episode, world renowned bestselling author and customer experience guru Don Peppers shares his insights on what is needed to be a customer-focused leader in a digital world. He also looks back 25 years and discusses how the le...2019-10-0132 min
BAI Banking Strategies10.01: Humanizing the digital banking experience with Jim MarousBAI and the Digital Banking Report recently released “Humanizing the Digital Banking Experience” at BAI Beacon. The report details how banks have an opportunity to humanize customer engagement on their digital platforms. Digital Banking Report owner and publisher Jim Marous discusses why banks lag behind and ways they can bring their experience up to speed via technologies such as AI.2018-10-1620 min
The Purposeful BankerBanking Needs Personalization at ScaleThere's a shift in relationship banking and it's time to act accordingly. Jim and Dallas discuss the changes we're seeing in relationship banking and what you can do at your bank to better serve your customers. This topic comes from a recent Financial Brand article by Jim Marous entitled, "Banking Desperately Needs A Relationship-Based Selling Strategy." Show Notes: Banking Desperately Needs A Relationship-Based Selling Strategy, by Jim Marous 3 Reasons to Cross-Sell & 4 Ways to Do It Better, Dallas Wells 2017-12-0414 min
The Purposeful BankerFocus on Customers, Not CompetitionJim Marous, named one of the most influential people in banking and co-publisher of The Financial Brand, sits down with PrecisionLender Director of Communications, Jim Young, to discuss the changes coming to the banking industry. They discuss how banks can embrace and leverage these changes to be more successful. You can find more on Jim Marous here: https://thefinancialbrand.com/?s=jim+marous Jim Marous will be a 2018 BankOnPurpose Conference speaker. To register for and learn more about BankOnPurpose head to this site: https://bankonpurpose.com/ 2017-11-0623 min
BAI Banking Strategies4.08: The artificial intelligence adoption gapFor all the recognition artificial intelligence has enjoyed in the banking community, it hasn’t yet found a nearly equal level of adoption. With all the questions, misconceptions and curiosity surrounding this game-changing technology, Jim Marous, the publisher of Digital Banking Report, shares some of the latest findings by way of his newly published report, on the eve of its formal presentation at BAI Beacon.2017-10-0317 min
Fintech5Jim Marous_The Strategist_Episode-34Jim's just about seen it all throughout his career when it comes to financial services. He's witnessed the rise of the internet, mobile, and pure digital solutions when it comes to banking. And yet Jim remains grounded it facts when it comes to the i...2017-02-1531 minFintech5Jim Marous_The Strategist_Episode-34Jim's just about seen it all throughout his career when it comes to financial services. He's witnessed the rise of the internet, mobile, and pure digital solutions when it comes to banking. And yet Jim remains grounded it facts when it comes to the...2017-02-1531 min