Shows
Clinical CommunicationHow To Give A Presentation Or Talk That’s Better Than 90% Of The RestMany clinicians deliver talks or presentations around the world every day - yet the vast majority leave a lot to be desired. This episode may sound like a rant,But it is really a blueprint on how to deliver a presentation or talk that those in attendance will actually engage with, remember and implement afterwards.The suggestions are simple, but even if you do just one or two of them, you will easily elevate your future talks or presentations beyond the restFor more info on Pain Practice...
2026-01-1914 minClinical CommunicationBody Language Basics All Healthcare Professionals Should Know!Body language is often stated to have the biggest impact on communication in conversations compared to the words spoken and tone used.Yet not as much attention and clinical research has beendirected to this area. And whilst the evidence is still evolving, there are some essentials that are relevant to all clinicians that have a significant impact on the outcomes of the conversation and are covered in this episode.You can follow Ben across Social Media @BWhybrowPhysio or email clinicalcommunication@outlook.comDo Share & Subscribe!
2026-01-1106 minClinical CommunicationHow To Talk With Older Adult Patients with Dr Dipti SamaniClinical conversations with older adults come with their ownset of potential challenges. How to manage time where there could be multiple issues to cover?How to keep the conversation on track?How to involve relatives appropriately? In this episode Ben is joined by Dr Dipti Samani, ConsultantGeriatrician & Medical Lecturer where they cover:(00:00) – What Led To Dipti Choosing Geriatrics(04:40) – Managing Relative Expectations(13:12) – How To Manage Time When Speaking With Older Adults(15:00) – How To Appropriately Interrupt(17:15) – How To Recognise & Manage Delirium(20:30...
2026-01-0448 min
Therapeutic Conversations Unravelled Podcast (TCUP)Ep 18 Me & Ben 'Whiley' Whybrow discuss Robert Cialdini's book InfluenceIn this episode, I sit down with Ben Whybrow — pain specialist physiotherapist and educator — for an awesome conversation about the psychology of influence. We dive into the work of Robert Cialdini, especially his book Influence, and unpack how these principles show up every day in healthcare. You’ll find a summary of the book below, and I hope you enjoy the way we explore it through a clinical, human, and practical lens.Influence: The Psychology of Persuasion by Robert Cialdini. Influence explores the psychological principles behind why people say “yes.” Cialdini identifies six core mecha...
2026-01-011h 32
Wild World of SportRe-Ranking - Coughing child vs fake penisAfter a wild, wacky, and weird first season, James, Ben, and Carlin sit down to once and for all crown the wildest story with an official re-rank to end season one. Thanks to executive producers Zoe, the boys have a state of the art, highly scientific system at their disposal to accurately and officially rank all 21 stories told in 2025 called W.IL.D.N.E.S.S (Patent pending)So sit back, crack a couple of beers, and prepare for over 2 hours of unbiased circle-jerking as your three hosts take a trip down memory lane...
2025-12-312h 28Clinical Communication5 Books I Read In 2025, That You Should Read In 2026Listen to find out what five clinically relevant books I read this year that I would recommend you read in 2026.Want to see the pictures of the books in the list? - find me @BWhybrowPhysio on Instagram, X or LinkedIn. Or watch this episode on YouTube!
2025-12-2905 min
Wild World of SportRoberta 'Bobbi’ Gibbs - Girl Boss-ton MarathonThe Boston Marathon is one of oldest and most prestigious races in the world. But from its inception in 1897 to 1972, women were not permitted to race due to barbaric and downright ludicrous medical theories on what a woman’s body could handle.However, those rules did not stop a few brave women who dared to race anyway, breaking the mould and showing race organisers and the world that women can run.These women’s names are Roberta ‘Bobbi’ Gibbs, who unofficially raced in 1966, Katherine Switzer, who officially raced in 1967, and Nina Kuscsik, who was the inaugura...
2025-12-031h 01Clinical CommunicationChanging Beliefs & Behaviour: Logic vs EmotionThere have been several requests for some shorter individual episodes, along with the longer guest interview episodes, so this episode covers one the key principles for influencing someones beliefs and behaviour. Which is to consider both the logical AND emotional side, something you won’t find anywhere else, and this episode covers how.One of the most valuable 12 minutes you’ll come across allweek! Sign up for Modern Pain Pro here:https://modernpainpro.com/ Books mentioned:Radical Candor – Kim ScottSuperCommunicators – Charles Du...
2025-11-3012 min
Wild World of SportManny Ramirez - The Manny stories of baseball’s greatest hitterIn 1991, the bar for what athletes can and can’t get away with was forever changed when a 19-year-old Manny Ramirez was drafted 13th overall by the then Cleveland Indians. Ramirez went on to have one of the greatest MLB hitting careers, with 555 home runs, a career Batting Average of .312 and an On-Base Percentage plus Slugging of .996.But the real story with Manny is the infamous stories of ‘Manny being Manny’ which include: stealing the team bus; fighting club officials; forcing his PED supplier to read him bedtime stories; peeing inside the Green Monster (which does not have a...
2025-11-261h 28Clinical CommunicationHow To Give Empathetic Care Without Burning Out with Dr Andy WardEmpathy is a word often used when discussing communication skills and clinical care. Yet how often do clinicians really know what it means or what it looks like in practice? What benefits does giving empathic healthcare achieve? And how we can achieve this without burning out?On this episode Ben is joined by Dr Andy Ward, Director ofEducation and Training at Stoneygate Centre for Empathic Healthcare, Associate Professor of Medical Education and Honorary Senior Academic GP in Leicester, UK. Where they discuss:(00:00) – Do We Still Have To Sell Empathy To Clinicians In 2025?...
2025-11-2354 min
Wild World of SportMitchell Johnson - How he got his Mo-Jo backDuring the Australian summer of 2013, the cricketing world was treated to perhaps the greatest bowling performance in Test Match history. Mitchell Johnson terrorised England with bat and ball for the entire five match series, scaring batters, forcing retirements, and threatening to break arms - and it was all because of a moustache. This week we pad up and prepare to face the chin music that was Mitchell Johnsons 2013/14 Ashes. Join us as we relive that glorious summer of cricket, chat about our favourite Ashes moments, and hear Carlin desperately try and relate this to Football as we...
2025-11-221h 21
Wild World of SportMitchell Johnson - How he got his Mo-Jo backDuring the Australian summer of 2013, the cricketing world was treated to perhaps the greatest bowling performance in Test Match history. Mitchell Johnson terrorised England with bat and ball for the entire five match series, scaring batters, forcing retirements, and threatening to break arms - and it was all because of a moustache. This week we pad up and prepare to face the chin music that was Mitchell Johnsons 2013/14 Ashes. Join us as we relive that glorious summer of cricket, chat about our favourite Ashes moments, and hear Carlin desperately try and relate this to Football as we...
2025-11-191h 21
Wild World of SportGaius Appuleius Diocles - Rags to races to richesIn ancient Rome there was one sport that towered above everything else - chariot racing. These athletes raced in front of a packed 250,000 seat stadium for a chance at glory and wealth, with one man standing above the rest - at least in terms of career earnings - Diocles. The potential former slave whose long career in the deadly sport helped propel him to the top of all time ranking of highest earning athletes. Tie those reigns to your waist and saddle up as we break down the legacy of sports richest athlete, the...
2025-11-121h 04
Wild World of SportBill Fong - A stroke of fateThere are moments in out lives that seem insignificant at first but ultimately change it forever. For Bill Fong, he could never have imagined that when he visited a Texas Plano Super Bowl in 2010 that his life would change forever - when he had a chance to join the allusive club of people that have bowled a 900 series. Join us as we learn the intricacies of bowling, Bills story, what Carlins stripper song would be, and rank Bill's story on our journey to find the wildest story from the world of sport. Sources:
2025-11-051h 16Clinical CommunicationHow To Discuss Hypermobility & hEDS With The Person In Front Of You with Anna HigoHypermobility Spectrum Disorder (HSD) & Hypermobile Ehlos-Danlos Syndrome (hEDS) are conditions that can often come with a variety of symptoms, well beyond being someone being extra flexible and having regularly dislocating joints.They can also be quite difficult and controversial conditions to discuss for various reasons, hence even more important they are discussed here.On this episode Ben is joined by Anna Higo, Specialist Physiotherapist & Speaker in Hypermobility Syndromes, where they discuss:(00:00) – Are Those With HSD or hEDS more likely to suspecttheir diagnosis compared to other patient groups?(05:04) – Managing These Conversations With Chil...
2025-11-0255 min
Wild World of SportDick Rutan - Maiden Voyager around the worldBy the 1980s, all the records and milestones in aviation had been achieved. We had been to space, broken the sound barrier, and crossed the largest oceans. But one milestone remained, circumnavigating the globe on a single tank of fuel. Enter Vietnam fighter pilot Dick Rutan, his brother Burt, and his then-girlfriend Jeana Yeager. On the back of a cocktail napkin, they drew the first plans of the aircraft that would achieve the last aviation milestone in 9 days, 3 minutes, and 44 seconds. Join us for Ben’s return to the show as we hear the wi...
2025-10-291h 12Clinical CommunicationHow To Discuss Meniscal Injuries with Carl Clifford & Dr Michael CookeMeniscal tears can be a significant knee injury with different treatment options available depending on a variety of factors, but how do we help patients understand the injury and management options available?On this episode Ben is joined by Carl Clifford, Lower Limb Advanced Practice Physiotherapist, and Dr Michael Cooke, Sports Medicine & Emergency Care Consultant, both from Simply MSK where they discuss:(00:00:00) – How Does Sports Medicine Work Life Balance Compare To NHS(00:01:56) – What Made Them Interested In Their Specialities(00:03:54) – Why Is The Meniscus 2nd Place To The ACL In Clinical Interest?...
2025-10-261h 08Clinical CommunicationHow To Have Supportive Shoulder Instability Conversations with Edel FanningShoulder dislocations and instability can affect patients ofmany ages, particularly in early adulthood or with aspiring athletes. How can we help these patients address the fears & uncertainties of having an unstable shoulder?On the episode Ben is joined by Edel Fanning, shoulder specialist physiotherapist with a PhD in relation to shoulder instability where they discuss;(00:00:00) – What Made Edel Pick Shoulders?(00:03:26) – Is Social Media Improving Speed Of Research Uptake?(00:08:35) – How Edel Finds Managing Both Athletes &Chronic Shoulder Pain(00:10:37) – Managing “Impingement” & Other DifficultBeliefs(00:22:30) – Helping Patients Understand How Other FactorsI...
2025-10-191h 15Clinical CommunicationHow To Manage Difficult Conversations With Colleagues with Dr Chris TurnerThis episode is different to all the others.Every Clinical Communication episode so far has been around communicating and interacting with patients. This episode is on how we interact with each other and thesignificant effect it can have on our own wellbeing, the team around us and our patients.On this episode Ben is joined by Dr Chris Turner, A&EConsultant and Co-Founder of “Civility Saves Lives”, an initiative to help enhance teamwork and civility in healthcare.Where they discuss:(00:00) – Chris’s TED Talk Experience(10:27) – The Power Of Apology...
2025-10-1252 min
Wild World of Sport1967 Drunk 'Socceroos' - Beers, ballistics, and the beautiful gameThere are some things that just don’t mix, but apparently football tournaments and war isn’t one of them; and neither is playing sport and drinking beer. In 1967, the Vietnam war was in full swing, but that didn’t stop the Australian Football team (not yet the Socceroos) from winning their first international trophy there while drinking nothing but beer. Discover the crazy details behind this wild tournament triumph and find out where it ranks on our journey to find the wildest story from the world of sport. Sources:
2025-10-0846 minClinical CommunicationWhat Influences Exercise Adherence with Sue JuliansExercise and activity are one the pillars for improving overall health and well-being, but how can we encourage people to stick with it?On this episode Ben is joined by Sue Julians, staff writer for MSK Mag and Physio, where they discuss one of her articles earlier in the year on exercise adherence, including:(00:00) Introduction(00:40) – How Sue Became An MSKMag Writer(05:05) – What Inspired Her To Write About Exercise Adherence(09:11) – Self-Determination Theory(11:21) – Enhancing Autonomy(15:12) – Relatedness & How To Enhance It(18:46) – Enhancing A Feeling Of Competence(20:54...
2025-10-0652 min
Wild World of SportMichael O'Brian - Sports greatest streakThe 1970s was a wild time of liberation and self-expression. One form of this was the emerging trend of streaking, the act of running through a public place naked. It didn’t take long for the craze to find its way from college campuses to stadiums the world over. In this week’s episode we trace the story of the first streaker at a major sporting event back to an Australian (sorry New Zealand). Join us as we strip this story down on our quest to find the wildest story from the world of sport. ...
2025-10-011h 04Clinical CommunicationHow To Discuss Cervical Myelopathy with Dr Ben DaviesCervical Myleopathy is a rare but very serious condition,which can result in rather difficult conversations, including around surgery and discussing long term expectations that could significantly affect someones life. On this episode Ben is joined by Dr Ben Davies, Neurosurgeon& Academic Researcher into Cervical Myleopathy where they discuss;(00:00) – Intro(00:44) – What Made Ben Choose Myelopathy & Kept Him Interested In It(03:49) – Why Is Myleopathy Not As Popular As A Research Area(05:29) – What Happens In Cervical Myelopathy(06:50) – Is Myelopathy Preventable?(07:22) – The mJOA For Decision Making(08:46) – How To Explain...
2025-09-2839 min
Wild World of SportMargaret Abbot - A fore-gotten championThe 1900 Paris Olympics are a treasure trove of wild stories from wacky events like fire truck racing to live pigeon shooting. But this week we discuss the wild story of Margaret Abbot Ives, the first American woman to win gold at an Olympics and the Olympic record she held for over 100 years. Join us as we discuss the oddities of 1900 golf, explore the strange Olympic prizes in place of medals, and loose our minds over the sport of showboating. And of course rank the story on our journey to find the wildest story from the world of sport.
2025-09-2449 minClinical CommunicationBonus Content 4: Choice In Shared Decision Making, Pacing In Fibromyalgia, Pregnancy & Endometriosis, Exercise Aderherence Research Limitations and Clinicians Communication EvolutionIt's time for the 4th Bonus Content featuring extra content from recent guests including:David Alderton (00:42):If Doing Nothing Is Always An Option, Is There Always A ChoiceIn Shared Decision Making?Derek Griffin (06:06):Achieving Buy-In For Pacing, Finding The "Why" Behind Someones Activity Behaviour & Fibromyalgia Stigma And BeliefsPauline-Clare Callaghan (14:00):Pregnancy & EndometriosisLianne Wood (22:02): Challenges when trying review to review papers on exerciseadherenceVincent Kortleve (24:59):How Have Healthcare Clinicians Communication Skills Changed Over The Years
2025-09-2132 min
Wild World of SportFnatic Boost - Foes or fanatics? The controversial exploitOne of the most controversial and prolific cheating scandals in e-sports history occurred during DreamHacks Counter-Strike: Global Offensive winter tournament in 2014. Except, it technically wasn't cheating. Join the Wild World of Sport boys as they discuss whether Fnatic, the team behind the infamous 'Boost', are the a-holes of this story and what this meant for future tournaments. Find out where it ranks on our journey to find the wildest story in the world of sport (and e-sport).Sources:Presenters:James Whybrow Ben Whybrow ...
2025-09-1755 minClinical CommunicationCommon Communication Assumptions & Missteps with Vincent KortleveClinicians are becoming more aware of the importance ofcommunication skills in clinical practice, but this doesn’t mean things always go to plan.On this episode Ben is joined by Vincent Kortleve, who is a published author and educator in communication skills, as well as being a trained Psychologist and Physiotherapist.On this episode they discuss:(00:00:00) – Intro(00:00:49) - How Much Has Vincent’s Communication Skills Teaching Changed Over The Years(00:04:17) - Vincents Book “Communication Skills For Physiotherapists”(00:06:04) - The Four Communication Pillars In The Book(00:08:27) - Building...
2025-09-141h 01
Wild World of SportThe Whizzinator - Urine trouble nowIn 2005, the National Football League was rocked by a drug scandal involving Minnesota Vikings running back Ontario Smith. It wasn't performance enhancing drugs, it wasn't even the fact he was taking drugs. It was because he was caught trying to cheat a drug test using a fake penis. This week we unzip the story of 'The Whizzinator', an infamous product used as a way to pass drug tests with synthetic urine and a fake penis. Listen to find out where it ranks as we try to find the wildest story from the world of sport.
2025-09-1049 minClinical CommunicationWhat Influences The Outcomes Of Exercise For Back Pain with Lianne WoodExercise is one of the most common treatment suggestions for low back pain. Yet outcomes in the research are variable. What are some of the contextual factors that can influence the outcome of using exercise to treat low back pain?And how much does adherence really matter?On this episode Ben is joined by Lianne Wood, Senior Research Fellow at the University of Exeter and Advanced Practice Physiotherapist, where they discuss:(00:00) – Introduction(00:58) - Lianne’s Realist Review Into Contextual FactorsFor Back Pain & Exercise(04:08) - The Role Of Trus...
2025-09-0742 min
Wild World of SportChris Moneymaker - An accountants best investmentChris Moneymaker wasn’t a pro, wasn’t sponsored, and had never played an in-person tournament before. But in 2003, this unknown accountant from Tennessee bluffed his way past the best players in the world and changed poker forever - all because of an $86 online poker tournament.On what could be our wildest story yet, we go through every step of Chris Moneymakers improbable journey at The World Series of Poker. From sleeping in and missing his start time, to 'the bluff of the century', we explain how one ordinary man created one of the most extraordinary stories in o...
2025-09-041h 23Clinical CommunicationHow To Discuss Stem Cell Injections For Joint Pain With Patients with Dr Ansar MahmoodThe use of stem cells to treat various medical issues includingjoint pain is gaining more and more awareness, which means patients are asking about them more frequently. Yet most of us know very little about them, so how should weanswer the questions that commonly come up?On this episode Ben is joined by Dr Ansar Mahmood, Consultant Orthopaedic Trauma Surgeon and American Board Certified in Regenerative Medicine, where they discuss:(00:00:00) - Introduction(00:00:59) - The history of stem cells, what they do & how they work (00:13:02) – Sleeper stem cells(00:15:36) – Delay...
2025-08-311h 03
Wild World of SportSergio Motsoeneng - Dual RunningsIn 1999, unknown South African runner Sergio Motsoeneng stunned the ultramarathon world when he crossed the finish line of the prestigious Comrades Marathon with a remarkably strong performance. But race officials soon discovered that Motsoeneng had orchestrated one of the most infamous cheating scandals in distance running history.Our fourth episode unpacks how the plan was carried out, the clues that led to its unraveling, and the fallout that followed. It’s a story of ambition, deception, and a fire extinguisher salesman. Set off to see where this story ranks on our patented 'Wild or Mild' st...
2025-08-271h 04Clinical CommunicationHow To Discuss Endometriosis With The Person In Front Of You with Pauline-Clare CallaghanIt is estimated over 190 million women around the world haveendometriosis, and with awareness increasing and more management options becoming available, those with the diagnosis may have more questions than ever before.On this episode of clinical communication Ben is joined by Pauline-Clare Callaghan, Specialist Pelvic Health Physiotherapist and Educator with Endometriosis UK. On this episode they discuss:(00:00) - Introduction(01:00) - The dangers of the edometriosis MRI report(03:07) - Why does it take so long to diagnosis(03:39) - The pros and cons of social media for endometriosis(04:25...
2025-08-2443 min
Wild World of SportSt Inglevert - Jousting on Knightmare modeIn the spring of 1390, three French knights staged one of the most famous tournaments of the Middle Ages: the Joust at St. Inglevert. Over the course of a month, they challenged all comers in a display of martial skill, chivalric ideals, and international pageantry. This episode explores the pillars of chivalry, the art of jousting, and how circle-jerk knights are. Join us as we unpack the sheer intensity of one of the grandest jousts in medieval history and rank it on our quest to find the wildest story in the world of sport. Sources:
2025-08-201h 03Clinical CommunicationShared Decision Making Masterclass with David AldersonShared decision making appears in almost every clinical guideline — but in the real world of clinical practice, how often do we actually do it well?In this episode of Clinical Communication, Ben is joined by David Alderson, Senior Lecturer at Sheffield Hallam University and Specialist First Contact Physiotherapist, whose specialist interest is shared decision making during consultations. They explore how clinicians can genuinely share decisions with patients. From practical strategies to common pitfalls, andinsights that can help you make consultations more collaborative and patient centred.They cover: (00:00) Intro (01:18) The choice dilemma in...
2025-08-1752 min
Wild World of SportEddie Gaedel - The 1/8th wonder of the worldWARNING - This episode contains language some may find offensive. The language is used while quoting those from a less tolerant era, and does not reflect the views of Wild World of Sport. In one of the most unforgettable moments in baseball history, a 3-foot-7 man stepped up to the plate—and straight into the record books. For our second episode, we dive into the remarkable life of Eddie Gaedel, the shortest player to ever play Major League Baseball. From the man behind the moment to Eddie’s curious life after baseball, this episode expl...
2025-08-131h 04Clinical CommunicationHow To Discuss Fibromyalgia With The Person In Front Of You with Derek GriffinFibromyalgia can be a tricky condition to discuss as various opinions on it exist across society and evidence around it is always evolving. Thankfully on this episode Ben is joined by Derek Griffin, Specialist Musculoskeletal Physiotherapy and International Speaker on persistent pain management, especially Fibromyalgia. On this episode they discuss:(00:00:00) - Introduction(00:01:15) - Awareness Of Fibromyalgia In Society(00:07:07) - How To Help Someone Understand Fibromyalgia(00:25:38) - Should We Explain It The Same If It’s Secondary Fibromyalgia?(00:32:06) - When Discussing “Sensitivity” Can Backfire(00:40:26) - The Import...
2025-08-101h 01
Wild World of SportCarlos Raposo - The greatest foot to never ballThe unbelievable true story of Carlos "Kaiser" Raposo, the man who built a career as a professional footballer—without ever playing. In our debut episode, we learn how Raposo hustled his way into top clubs, faked injuries, forged friendships, and maintained the illusion for over a decade. Tune in for a wild ride through one of football’s most bizarre legends and discover where it ranks as we set out to find the wildest story from the world of sport. Sources:https://hudsonreporter.com/sports/carlos-kaiser-footballs-biggest-cheater/https://onefootball.com/en/news...
2025-08-0633 minClinical CommunicationBonus Content 3: CFT Behind The Scenes, Managing Uncertainty, Older Age Exercise, Pelvic Health Language & Menstrual AwarenessBefore every Clinical Communication episode extra questionsare asked to guests to help them get settled in. The responses aren’t released at the time, until now…On this bonus content episode:(00:00) - Introduction(00:56) - Ian CowellHow A Cognitive Functional Therapy Paper Comes Together(14:16) - Jo TurnerHow Clinicians Can Feel Comfortable Not Always Knowing The Answer(20:32) - Chris Tiley What Exercise Gets Harder As We Get Older?(22:37) - Bill Taylor Should We Match Patient Language For Private Body Parts(30:22) - Michelle LyonsHow To Discuss Menstrual Cycles With...
2025-08-0336 minClinical CommunicationThe Future Of Communication & Teaching It with Dr F Scott FeilClinical communication knowledge is always progressing andwe are way beyond just listening and having good rapport. So what else do we need to consider and how should it be taught to future healthcare professionals?This episode is from a recording of the “Healthcare Education Transformation” podcast that Ben was recently on with Dr F Scott Feil, where we discuss:(00:00) – Introduction(07:21) - Why Communication Is Important(21:44) - What Is Going Well In Communication Teaching InHigher Education(34:50) - The Future Of Healthcare Communication Education(42:25) - Communication Top Tips(46...
2025-07-2752 minClinical CommunicationGuiding & Supporting Those With Persistent Pain with Dr Mark KargelaMore resources are becoming available on how to supportthose with persistent pain, yet challenging conversations can still occur, especially when someone is still going through a medical journey and expectations are still uncertain.This episode is a recording between Ben and Dr Mark Kargela, Specialist Physical Therapist in Persistent Pain, on Mark’s “Modern Pain Podcast” where they discuss: (00:00) – Introduction(05:42) – How Communication Knowledge Has Evolved Over Time(11:26) – Guided Discovery & Open Questions(23:32) – Managing Diagnostic Uncertainty(32:28) – Managing “Fix” Expectations(38:49) – Best Ways To Develop These Skills(45:46) – The Future Of “Explain P...
2025-07-2048 minClinical CommunicationDifficult Conversations, Cues, Non-Verbal Communication & More with Jeff Morton and James Horner.A few weeks ago I was a guest on the Physio Pulse podcastwith Jeff Morton & James Horner. They kindly gave me a copy of the recording to release here, where we discuss:(00:00:00) – Introduction(00:05:00) - How Ben Became A Communication Skills Facilitator(00:10:50) - Why Communication Skills Are Becoming More Embraced By Clinicians(00:19:51) - Does Having A Specialist Job Title & Appearance Come With Greater Influence Over Patients?(00:22:18) - How To Have Difficult Conversations With More Senior Colleagues(00:24:21) - When Communication Skills Have No Effect(00:29:43) - How To Re...
2025-07-131h 21
The Healthcare Education Transformation Podcast559. Stories Are the Future: Ben Whybrow on Emotional Intelligence, AI, and Meeting Patients Where They AreBen Whybrow returns for part two of our conversation, and this time we dive even deeper into the art—and science—of clinical communication. From the way stories create emotional buy-in to how AI could reshape patient interactions, Ben brings insight, humor, and clarity to the complexities of modern healthcare. We break down what makes reassurance effective (or not), how to communicate with patients who don’t agree with your clinical narrative, and why understanding beliefs is just as important as understanding symptoms. Ben also shares his take on the NHS's AI roadmap and how future clinicians may have to adapt...
2025-07-1228 minThe Healthcare Education Transformation Podcast558. Beyond the Script: Ben Whybrow on Redefining Communication and Connection in HealthcareWhat happens when we stop treating communication as a soft skill and start recognizing it as the core of effective patient care? In this episode, I talk with UK-based physio and medical communication educator Ben Whybrow about why connection, tone, and storytelling matter more than ever in healthcare. Ben shares how his journey through persistent pain care and teaching at Cambridge Medical School led him to a powerful realization: if your patient doesn’t feel heard, your plan won’t work. We dive deep into motivational interviewing, emotional intelligence, the parallels between sales and healthcare, and why open-ended questions are the...
2025-07-1128 minClinical CommunicationHow To Sound Like An Expert (Even When You Don’t Feel Like One)It is well known that the more perceived expertise andcompetence we have in someone, the more likely we are to trust them and have a better outcome. This is great if you are a clinician with extensive expertisein a certain area, though not all of us are. But there are ways we can sound like an expert to achieve the same results without being disingenuous. Which is the topic of this short episode.Find this useful? Then do share & subscribe.You can follow Ben across social media @BWhybrowPhysioMark Kargela’s Pa...
2025-07-0606 minClinical CommunicationHow To Reassure Patients with Ian CowellHow To Reassure Patients with Ian CowellReassurance is included in clinical practice guidelines acrosshealthcare and is usually a part of any assessment. Yet, very little research and guidance existed on how to go about doing it. But there has been recent new research that suggests whatdoes (and doesn’t) work when trying to reassure those with chronic low back pain, which could be applied across many other conditions.On this episode Ben is joined by the lead author Ian Cowell.Clinician, Educator & Researcher with the Evolve Pain Academy/Cognitive Functional Therapy group. Wh...
2025-06-291h 10
The Physio Pulse PodcastEp. 38 - Communication and Conflict with Ben WhybrowWe had the pleasure of sitting down with Ben Whybrow the host of the Clinical Communication Podcast to discuss...- Communication tips- Difficult conversations - How to handle conflict ... and cake...Hope you enjoy!
2025-06-291h 21Clinical CommunicationAdvanced Pain CommunicationPlenty of podcast, articles, videos and other resources talk through the words and analogies we can say to help someone understand their pain. This can give clinicians the right words to say, but they may still have no effect, as it is not just knowing WHAT to say, but knowing WHEN and HOW to say it.This episode is the audio from a recent webinar I have given called "Advanced Pain Communication". Want to have this or something similar delivered live to you or your team?Want to see the video...
2025-06-2227 minClinical CommunicationHow To Help Men Discuss Their Pelvic Pain with Bill TaylorMany men can be affected by pelvic pain and related conditions but often find it hard to talk about it, with clinicians at times not always knowing what to say.In this episode Ben is joined by Bill Taylor who is a Specialist Physiotherapist & Teacher in Male Pelvic Pain. In this episode they discuss;(00:00:00) – Introduction(00:00:44) – How To Start The Male Pelvic Pain Conversation(00:21:03) – How To Ask Deep Difficult Questions(00:33:18) – How To Encourage Men To Open Up About Their Pelvic Dilemmas(00:54:56) – The Downside Of Prostate Cancer Treatment(01:03:4...
2025-06-161h 22Clinical CommunicationConversational Skills To Encourage Older Adults To Lift with Chris TileyResistance and strength training is often highly recommended for the management of many conditions affecting older adults, with many guidelines and recommendations available.Yet many barriers can get in the way, whether they’re physical, psychological or something else.In this episode Ben is joined by Physiotherapist & Author of “Never Too Old To Lift” Chris Tiley, where they discuss:(00:00) - Introduction(01:08) - How To Manage The Situation Where A Family Member Is Protecting The Patient?(05:40) - How Can We Help An Older Person Understand The Benefits And Risks Of Liftin...
2025-06-0953 minClinical CommunicationHow To Teach Patients, Students & Clinicians with Kate PurcellEvery clinician is asked to deliver some teaching orpresentation throughout their career, whether this is to groups of patients, students or colleagues. Yet hardly any of us receive any formal teaching training. We’ve all attended talks which seemed interesting on thesurface, but failed to engage us.So how do we avoid making the same mistake?On this episode Ben is joined by Kate Purcell, AdvancedPractice Physiotherapist, former lecturer and with fellowship to the Higher Education Academy.In this episode they cover:(00:00:00) – Introduction(00:03:10) - Should We Teach Pati...
2025-06-011h 14Clinical CommunicationThe Art Of Coaching & Asking The Right Questions with Jo TurnerClinicians are often encouraged to take on a coaching,rather than fixing, role when working with patients. There’s lots of resources now available on how to do this, yet for some, this may be a new and challenging concept. Plus, some unanswered questions still exist;What if the patient doesn’t want to be coached?What if I ask the wrong questions?Am I still providing value if the patient solves their ownproblem?On this episode Ben is joined by Jo Turner, Professionally Certified Coach with...
2025-05-2553 min
The Modern Pain PodcastFrom Telling to Guiding – Transforming Patient CommunicationIn this episode, I sit down with Ben Whybrow, a pain specialist physio in the UK and new community manager for Modern Pain Care, to discuss the critical role of communication in modern healthcare. We break down why the traditional, paternalistic approach to patient interaction falls short and explore how guided discovery can lead to better outcomes for people in pain. If you’re a clinician looking to improve your communication skills and create more meaningful connections with your patients, this conversation is for you.🔗 Links Mentioned: • Modern Pain Care Program Interest List • Clinical Communication Podcast –...
2025-05-1948 minClinical CommunicationHow To Discuss Menstrual Cycles & Periods with Michelle LyonsMenstrual cycles are considered the fifth vital sign for awomans health and can have an impact on functions all over the body. Yet many clinicians may feel uncomfortable discussing the topic with the person in front of them, with little guidance on how and when to raise the subject.Until Now.On this episode Ben is joined by Michelle Lyons, SpecialistPhysiotherapist and Lecturer in Pelvic and Women’s Health. In this episode they discuss;(00:00) - Introduction(01:39) - How do we raise the topic of menstrual cycles when the patient hasn’t?
2025-05-1846 minClinical CommunicationBonus Content 2: ICE Questions, Weight Management Buy-In, Pain Management Personality & MoreDuring every guest interview extra questions are asked at the beginning before the main episode to help get the conversation started. Whilst these are not released at the time, they are recorded and add value, and now bonus content from recent guests is ready to be released.This bonus content episode involves:(00:00) – IntroductionMatt Wedderburn(00:44) - When & How To Ask ICE Questions(05:30) - Should We Bother To Use The Body Chart When Time Is Limited?Ben Steele-Turner(08:28) - Achieving Buy-In For Weight Management For KneeOsteoarthritis...
2025-05-1147 minClinical CommunicationHow To Manage Communication Challenges In First Contact Practice with Matt WedderburnFirst Contact Practitioners/Physiotherapists have been an evolving role for over the past five years, with it becoming a role that more senior clinicians are going into. Yet with this new role comes new challenges; time limitations, more diagnostic uncertainty and different expectations from both patients and other clinicians.In this episode Ben is joined by Matt Wedderburn, First Contact Physiotherapist and creator of “Primary Care MSK” which provides musculoskeletal educational training to primary care services.In this episode they cover:(00:00) - Intro(01:05) - How should we explain to the...
2025-04-2747 minClinical CommunicationHow To Discuss Weight Management With The Person In Front Of You with Ben Steele-TurnerMany clinicians find discussing weight with the person infront of them daunting, and yet weight can have a significant impact on multiple conditions and outcomes. How do we raise the subject without offending them?What should we say (or not say)?In this episode Ben is joined by Ben Steele-Turner, Physiotherapist with an Msc in Human Nutrition and ongoing with a PhD into how Physiotherapists can better support weight management in people with osteoarthritis.In this episode they cover:(00:00:00) - Intro(00:02:26) - How do we raise the subject of...
2025-04-211h 22Clinical CommunicationHow To Talk To Runners with Matt PhillipsMillions of people around the world regularly run for exercise and pleasure and become the identity of a runner. Yet when they need help from a healthcare clinician, some unique conversational challenges can occur with this patient group.On this episode Ben is joined by Matt Phillips, Sports Therapist and creator of Run Chat Live, where they discuss:(00:00) - Intro(00:51) - The Down Side Of Completing A Marathon (04:26) - Do Runners Have A Different Mentality?(08:54) - How To Support Someone To Reduce Their Running(12:86) – How To...
2025-04-0653 minClinical Communication3 Times My Communication Skills Failed! - And What I Learnt From ItOur biggest learning moments are not from our successes, but from our failures.Today I'm giving 3 examples of when my communication skills failed and I couldn't help the person in front of me. Plus, more importantly the important lesson I took from them, which had nothing to do with words, language or tone of voice.Whilst this podcast can tell you how to improve your clinical communication skills, we practice in reality and things don't always go to plan, however much experience you have.But hopefully next time you do face...
2025-03-3015 minClinical CommunicationHow To Break Bad News To The Person In Front Of YouBreaking Bad News to patients can be some of the most difficult conversations clinicians can have . It encompasses a lot more than just palliative care and cancer and is something many clinicians will have to do, regardless of their speciality.Yet there is little easily available guidance on how to go about it outside of basic medical training.There is a way we can have these conversations that can make it easier for both patient and clinician. Which is the topic of this episode. Book Mentioned:Breaking Bad News: A Ten...
2025-03-1615 minClinical CommunicationHow To Help Your Patients Form Habits That StickEveryday healthcare clinicians around the world set out to improve the health of their patients by suggesting habits that the patients can adopt to improve their wellbeing. And whilst it is important for the people we see to feel motivated to change, there a certain ways we can suggest these habits occur that will make them more likely to stick.This episode does not consider every aspect of habit formation, but areas covered include; location, timing, environment, routine, monitoring and rewards.Find this useful?Please do share & subscribe.You...
2025-03-0211 minClinical CommunicationWhat Are The Components Of Effective ReassuranceThere is currently no general consensus on how to reassure the person in front of you.But from research so far, what do we know that can make reassurance more effective?In these situations knowing WHAT to say is particularly important, but as is knowing HOW & WHEN to say it.All of which is covered in this episode in just over 10 mins.Find this useful? Then please share it with others & subscribe.Got questions or stories to share?Send...
2025-02-2310 minClinical CommunicationHow To Support & Coach Patients With Persistent Pain with Mathilde KehlerHelping those with persistent pain can be a very challenging but also very rewarding venture. And rather than trying to fix or solve their problem, it requires a different approach of working with them to help them take ownership of the situation and feel in control.On this episode of Clinical Communication Ben is joined by fellow Physiotherapist & Pain Coach Mathilde Kehler, where they discuss:(00:00) - Introduction(02:29) - How Do We Help Patients Understand What A Pain Coach Is?(13:08) - When Should We Ask About Goals?(18:28)- What To...
2025-02-0953 minClinical CommunicationHow To Get Young Athletes, Coaches & Organisations To Buy-In To Injury Prevention Programmes with Tom JacobsVarious evidence exists showing the benefits of injuryprevention programmes for reducing the risk of injury to young athletes, yet uptake in them has not been 100%. So how can we increase the number of young athletes doingregular injury prevention programmes? And how can we influence coaches and organisations to ensure it is implemented?In this Ben is joined by Tom Jacbos, who is a Sports &Musculoskeletal Physiotherapist, and also a trustee for “Power Up To Play”. A charitable organisation aiming to increase young athlete welfare with injury prevention programmes. On this episode they discuss;(00:00:00) - In...
2025-01-301h 19Clinical CommunicationPriming, Influencing & Persuading Patients with Andrew McCauleyThe concept of influence, persuasion or even manipulation
(psychologically) in clinical practice can seem very uncomfortable to some. Yet it occurs in every interaction we have, whether we intentionally do it or not.
And with the increasing evidence that contextual factors and therapeutic relationships play a large role in patient outcomes, being able to master these could be as important as the assessments we do and treatment plans suggested.
On this episode Ben is joined by Andrew McCauley, Specialist
Physiotherapist & Athletic Development Coach where they discuss;
(00:00:00) – Introduction
(00:01:24) – Andrew’s 10 Quick Fire Questi...
2025-01-191h 33Clinical CommunicationWhat's The Situation With Stem Cell Injections? Which Rotator Cuff Muscle Weighs The Heaviest? What's The Future Of Podiatry? Bonus Content #1During the recording of “Clinical Communication” episodes, before guests are asked the deep hard questions, they’re given some easier warm up questions to start with to help them feel comfortable.
These are also recorded though not released at the time,
until now.
Some of this content from earlier episodes has been released on social media, but others from recent episodes have been held onto for this special episode, where you will hear:
(00:00) – Introduction
(01:26) Jo Gibson:
Which Rotator Cuff Muscle Is The Heaviest?
How To Build Rapport With Sco...
2025-01-1222 minClinical CommunicationHow To Discuss Bunions, Toe Deformities & Surgical Corrections With The Person In Front Of You with Ian ReillyMany healthcare clinicians can probably identify a bunion or
toe deformity, but asked anything more than this by patients and most would get stuck.
So how do we explain what they are, why they’ve occurred and what the management options are in a way the patient can understand?
How do foot surgeons have conversations around surgical
options & expectations and explaining risks?
In this episode Ben is joined by Ian Reilly, Consultant Podiatric
Surgeon & International Lecturer, where they discuss:
(00:00:00) – Introduction
(00:00:46) – Dad Jokes
(00:02:05) – How Romanian Christmas’s Compare To British...
2025-01-051h 24Clinical CommunicationHow To Run Effective Group Programmes (Discussion with Conor Creedon)Group programmes can be a part of the management of many long-term conditions, combining various different activities which combined can have greater outcomes than individual components.
Whilst suggestions may exist for what kind of content to
cover in the specific group, the practicalities of how to run a group and ensure it is effective, have not been discussed in much depth, until now.
In this first discussion episode, Ben is joined by Conor Creedon who is a Back Pain Specialist Physiotherapist & First Contact Practitioner.
Both Ben & Conor run group programmes for people with persistent pain...
2024-12-291h 07Clinical CommunicationLive Webinar Recording: Empathy, Attentive Listening & Difficult ConversationsOver the past year I've been asked to deliver some talks or webinars to various organisations and departments around clinical communication skills and difficult conversations.
One of which I was given permission to record the audio for, and so am releasing now to you.
There are interactive elements which you are welcome to play along with at home, work, in the car or wherever you listen.
It covers the topics of:
What is empathy and how to demonstrate it?
How to show you are attentively listening to the person...
2024-12-2234 minClinical CommunicationHow To Shoulder Difficult Conversations with Jo GibsonShoulder pain is a common reason for people to seek
healthcare support. Whilst many will respond well to time and rehabilitation, certain situations and beliefs make it harder to treat and manage.
This may be in relation to certain tissues being “torn”, the
joint being “out of place” and “unstable” or having to break bad news when there is no easy solution.
Jo Gibson is an Upper Limb Specialist Physiotherapist &
International Lecturer for shoulder conditions. In this episode Ben & Jo discuss;
(00:00:00) – Introduction
(00:01:37) - What Influence Did Jo’s Father Have On Her
Practice?
2024-12-1549 minClinical CommunicationWhat To Say Before, During & After A Cranial Nerve Examination with Alan TaylorA cranial nerve examination can be part of a general
neurological examination for some clinicians, but often not considered by others. Whilst resources and guides now exist online on how to perform a cranial nerve examination, less guidance is available on what to say to patients before, during and after performing one.
Until now.
Alan Taylor is a Specialist Physiotherapist in Vascular Flow
Limitations, especially related to Cervical Spine Risk, as well as being an Associate Professor at The University of Nottingham.
In this episode Ben & Alan Cover:
(00:00:00) – Introduction
(00:00:50) – What...
2024-12-0147 minClinical CommunicationWho Else Is Influencing Your Patients?Trying to influence individual patient beliefs is tricky, but can be made even harder when someone else in their life is giving opposite information to you and having a greater influence.
This episode talks through who else could influence a patients belief and how you could try to manage it.
If you find this useful then do share & subscribe.
For more follow @BWhybrowPhysio on X, Instagram, TikTok, YouTube or LinkedIn.
2024-11-2606 minClinical CommunicationHow To Manage Difficult Engrained Patient BeliefsOne of the hardest conversations in clinical practice is when the person in front of you holds the opposite belief to you as to how their problem should be managed, and they are not open to changing their mind.
Engrained beliefs don't change suddenly, but how these conversations play out can be made more productive and collaborative for everyone involved.
This episode discusses how to achieve this and important aspects to consider.
Find this useful?
Then please subscribe and share it with anyone you think would find it...
2024-11-1716 minClinical CommunicationHow To Discuss Steroid Injections With The Person In Front Of You with Nick LivadasSteroid injections have been available in healthcare for
seventy years for various uses.
But how should we discuss the risks and benefits of them for musculoskeletal pain with patients?
How should we support someone who is really keen for one, but it’s not in their best interests?
On this episode Ben is joined by Nick Livadas, Advanced Physiotherapy Practitioner & Lecturer at Teeside University for which he leads the Musculoskeletal Injection Therapy module.
They discuss;
(00:00:00) – Introduction
(00:01:25) – What Made Nick Interested In Steroid Injections?
(00:04:30) – What Do Patients...
2024-11-101h 03Clinical CommunicationDifferent Tones of Voice (And How To Utilise Them)The tone of voice we use to communicate is as important as the words we say, and yet much less attention is made towards it.
Until Now.
This episode covers essentials points on using different tones of voice with the patients we see, as well as giving some examples and when to use them.
For more, subscribe and follow @BWhybrowPhysio on your social media of choice.
2024-11-0307 minClinical CommunicationHow To Discuss Spinal Imaging & Spine Related Nerve Pain with Adam DobsonHow should we explain spinal-related nerve pain to patients?
What should we say to those who want scans, but it’s not
indicated?
How should we explain imaging results to patients?
For answers to these and a lot more, check out this
conversation with Adam Dobson, Spinal Advanced Physiotherapy Practitioner.
(00:00:00) – Introduction
(00:00:43) – Would Adam Ever Become “The Space Physio”?
(00:02:45) – How To Explain Spinal Related Nerve Pain
(00:10:33) – What To Say If They Ask “Have I Got A Trapped Nerve?”
(00:15:12) – What If They Ask “Will This Get Better?”
(0...
2024-10-201h 27Clinical CommunicationHow To Discuss Cauda Equina Syndrome With The Person In Front Of You with Rob TyerCauda Equina Syndrome is a rare but very serious condition that can keep many clinicians awake at night. In this episode Ben speaks with Rob Tyer all about speaking with patients about Cauda Equina Syndrome (and
other important topics) as shown below.
Timeline:
00:00:00 – Introduction
00:01:14 – Was It Hard For Rob To Transition From Taekwondo to Jiu Jitsu?
00:03:32 – How Does Rob Feel Taekwondo Has Changed Over The Years?
00:08:53 – What Made Rob So Interested In Cauda Equina Syndrome?
00:12:52 – Where Is The Right Environment For Further Tests If You Suspect Cauda Equina Syn...
2024-10-131h 31Clinical CommunicationHow To Have Greater Influence Over The People You Interact WithWant to have greater influence over the people you come across in life and interact with?
“The Influential Mind” by Tali Sharot was released in 2017
and is still one of the top regarded books for this topic.
This episode of “Clinical Communication” takes some
important lessons from the book and how you can apply them to the person in front of you, to potentially have greater influence.
For more; follow @BWhybrowPhysio on X, Instagram, TikTok & YouTube.
If you’re really keen do drop me a message and send me any questio...
2024-09-3008 minClinical CommunicationExtrinsic vs Intrinsic Motivation - What They Mean & How To Achieve ThemMotivation can be a powerful tool for Behaviour Change.
But there is different types, extrinsic and intrinsic.
What do these terms mean? And how can we enhance them to lead to greater long term behaviour change with the people in front of us?
Find out in this episode of Clinical Communication.
For more follow @BWhybrowPhysio on X, Instagram, TikTok & YouTube.
Reference:
Rethorn, Z. D., Bezner, J. R. & Pettitt, C. D. (2021). From
expert to coach: health coaching to support behavior change within...
2024-09-2207 minClinical CommunicationHow To Give Explanations That Your Patients Will Remember & UnderstandA clinician will spend every working day explaining
something to someone, but how much effort is put into ensuring the other person remembers what is said and interprets the information as intended?
This episode of Clinical Communication covers what you can do and say to ensure the person in front of you remembers what you have said and is able to relate to it.
If you have suggestions for what would make this resource
better, topics to cover or guests to suggest;
Do contact @BWhybrowPhysio on X, Instagram, TikTok and Youtube, leave a...
2024-09-1513 minClinical CommunicationHow To Discuss Patellofemoral Pain With The Person In Front Of You with Dr Brad NealIn this episode Ben speaks with Dr Brad Neal who is a
Physiotherapist, Lecturer and Researcher at the University of Essex with a special interest in Patellofemoral Pain.
In This Episode We Discuss:
(00:00:00) - Intro
(00:01:00) – Brad’s Views On Current Cricket
(00:02:55) – Could Brad Ever Have Been A Cricket Physio?
(00:03:41) – Brad’s Experience Of Working In Elite Sport
(00:06:00) – Why Did Brad Choose Patellofemoral Pain To Work In?
(00:09:45) – How To Help Patients Understand The Multi-Factoral Nature of PFP
(00:11:10) – What To Say To The Patient When They’ve Been Tol...
2024-09-081h 10Clinical CommunicationLessons From "Messengers" That Can Help You With The Patients You See“Messengers” is a book by Stephen Martin & Joseph Marks released in 2019. It is for anyone who wants to increase the likelihood that the messages they are giving are taken in and acted upon.
In Episode 14 of Clinical Communication we go through some of the lessons from it that can help you better manage the individual or group of patients in front of you.
(00:00) – Intro
(00:35) – You’re Not Only Judged On The Words You Say
(01:21) – Building Connections
(01:58) – Perceived Expertise
(04:29) – Warmth & Connectedness
(07:19) – Vulnerability
(09:06) – Outro
If you have sugges...
2024-09-0109 minClinical CommunicationHow To Discuss Osteoporosis, Osteoarthritis & Inflammatory Arthritis with Jack MarchOsteoporosis, Osteoarthritis & Inflammatory Arthritis
are conditions that many clinicians across many different specialities will see. Being able to have helpful and productive conversations with patients with
these conditions is essential for being able to provide great care for them.
Jack March is a Rheumatology Specialist Physiotherapist
& Director of Operations for PhysioMatters. You can find him online by searching for “Rheumatology Physio” in whatever social media you use.
His website is here: https://rheumatology.physio/
In This Episode Ben & Jack Discuss:
(00:00:00) – Introduction
(00:00:59) – Music You Might Hear In A Rheumatology
Department
(0...
2024-08-261h 25Clinical CommunicationHow To Increase Patient Commitment To The Treatment PlanEvery clinician has the potential to do the perfect
assessment and come up with the ideal treatment plan for the patients needs and aspirations.
However, all of that is useless if they are unable to commit
to it and carry out whatever has been discussed.
This episode is all about simple and practical tips you can
use with any patient you see to increase their commitment to the shared plan once they get home, so that they are more likely to carry it out, and more likely to think it will help.
If...
2024-08-1809 minClinical CommunicationClinical Metaphors I Use (That You Can Steal!)Metaphors are an effective way to help patients easily understand complex ideas we talk about, be it diagnosis, treatment options or prognosis.
In this episode I go through three metaphors I use regularly in clinical practice that most of the patients you see can relate to and will hopefully benefit from, regardless of the speciality you are in.
They are;
The Computer Default Setting (2:04)
The Mobile Phone Analogy (4:30)
The Cocktail Analogy (7:28)
For the visuals on The Cocktail Analogy, you can find them on social...
2024-08-1114 minClinical CommunicationWhen & How To Use Silence With The Patient In Front Of YouSilence, or using a pause, can be one of the most underappreciated communication skills in clinical practice.
Using it effectively can allow you to;
Gain more useful information from the patient in front of you,
Get a clear idea of how they feel about information you have provided and how to move forward,
Manage emotionally charged situations easier.
If you have suggestions for what would make this resource better, topics to cover or guests to suggest;
Do contact @BWhybrowPhysio on X, Instagram, TikTok and Youtube, or leave a...
2024-08-0411 minClinical CommunicationCan I Mirror My Patients?Mirroring or Matching are common terms used in communication skills training.
But what do they mean, and What are the different types?
This episode covers how Mirroring or Matching can be applied to:
Body Language
The Words We Use
Tone of Voice & Presence
How they can be utilised and what effect they may have.
If you have suggestions for what would make this resource
better, topics to cover or guests to suggest;
Do contact @BWhybrowPhysio on X, Instagram, TikTok and...
2024-07-2812 minClinical CommunicationHow To Manage Angry PatientsSpeaking with angry patients can be some of the most
difficult conversations to have.
This episode goes through what to do, and what not to do,
when speaking with someone who is very angry or frustrated.
Reading Suggested:
How To Have Impossible Conversations – Boghossian &
Lindsay
How To Deal With Angry People – Dr Ryan Martin
For More follow @BWhybrowPhysio on X, Instragram, TikTok & YouTube.
Do send in any questions, topic suggestions & guests to get.
2024-07-2110 minClinical CommunicationHow To Be A SuperCommunicator“Supercommunicators” by Charles Duhigg has been one of the best new releases in 2024 on communication. This episode looks through lessons from it and they can be applied to clinical life.
Covering:
- Knowing what type of conversation you are having,
- Emotional contagion & deep questions,
- How to know if someone is or isn’t enjoying a
conversation,
- Managing conflict & difficult conversation.
Do contact @BWhybrowPhysio on X, Instagram, TikTok and Youtube,
or leave a review.
2024-07-1411 minClinical CommunicationQuestions That Lead To Behaviour ChangeSimply telling people what to do and how to do it is often a very ineffective way to change behaviours. Instead they need to have the feeling that they have come up with the idea themselves.
How do we do this?
With Questions.
But not just any questions, this episode goes through both specific open and closed questions that are more likely to lead to behaviour change.
Do contact @BWhybrowPhysio on X, Instagram, TikTok and
Youtube, or leave a review.
2024-07-0706 minClinical CommunicationWhat Are The ICE Questions?The ICE questions are an essential component of any medical consultation. But what do they stand for? And why are they so essential?
This episode covers not only this, but the additional extra
questions that should come with it.
Plus;
- When to ask them?
- Do you have to ask them in order?
- How to respond to answers you may get.
If you have suggestions for what would make this resource
better, topics to cover or guests to suggest;
Do contact @BWhybrowPhysio on X...
2024-06-3011 minClinical CommunicationFirst Impressions & First Minutes With A New PatientFirst impressions matter, and the way we are with the patient in front of us for those first few minutes can have
a profound effect on the rest of their time with us.
This episode covers:
- The first things to say on meeting someone new,
- Body language and positioning before you start talking to them,
- Small talk and the timing of certain questions,
- Signposting or “Setting The Scene” at the beginning,
- And more.
Reference:
Roberts, L. (2019). Effective Communication: Making The
Most Of...
2024-06-2308 minClinical CommunicationEmpathy: What It Is & How To Demonstrate ItEmpathy is a buzzword in communication skills, everyone claims they are empathetic, but patients may not always agree.
In this episode we'll discuss:
- What Is Empathy
- The Difference Between Empathy & Sympathy
- How To Demonstrate Empathy To The Patient In Front Of You
- The Risks Of Empathy Coming Across As Fake
- What Not To Say
Further Reading:
Howick et al (2018)
"Effects of empathic and positive communication in healthcare consultations: a systematic review and meta-analysis"
Open...
2024-06-1607 minClinical CommunicationWhat Is Attentive Listening (And How To Do It)Attentive Listening is a popular phrase in clinical communication skills. But what does it mean? And how can we demonstrate that we are attentively listening to the patients in front us? Find out in this episode.
If you have suggestions for what would make this resource better, topics to cover or guests to suggest;
Do contact @BWhybrowPhysio on X, Instagram, TikTok and Youtube, or leave a review.
2024-06-0706 minClinical CommunicationThe Known (And Secret) Benefits of Listening to PatientsListening to the patient in front of us and letting them tell their story uninterrupted is one of the most important, and simplest, communication skills to utilise.
The benefits are many. Some are obvious, some more subtle. This episode discusses them all.
If you have suggestions for what would make this resource better, topics to cover or guests to suggest;
Do contact @BWhybrowPhysio on X, Instagram, TikTok and Youtube, or leave a review.
2024-06-0405 min
The STA Clinician PodcastEp.194: 'Communication Skills: When To Sit In The Mud' with special guest Ben WhybrowWelcome to Ep.194 of the Sports Therapy Association Podcast entitled "Communication Skills - The Art of Sitting in the Mud". Our guest in this episode, Ben Wybrow, is a specialist physiotherapist at an NHS Pain Clinic and a Clinical Communication Skills Facilitator at Norwich Medical School. He recently wrote a particularly well received article entitled “Sit In The Mud” that appeared in February’s edition of MSKMag, published in paper form and online by the Physio Matters team.
The article discusses the crucial role of effective communication and empathy in physiotherapy, and is a fantastic read whether you're...
2024-04-181h 11
The Physio Matters PodcastCommunication Illumination - Chewing It Over with Ben WhybrowCommunication is often described as a soft skill, what on earth does that mean?
Especially as it can be a very hard skill to do well!!Luckily Ben Whybrow is here to educate Jim mostly but you can listen in too on how to be a better communicator.
Therapy Live Tickets HERE: https://www.eventbrite.co.uk/e/523668816527
2023-06-1521 min