Shows
Focus On Customer ExperiencePersonal Injury Law with Matt SegalI am still so surprised to hear that MOST people do not really know the basics behind a personal injury action, and even more surprising, they ARE NOT PURSUING VALID CASES because of the worst misconception out there – that they cannot afford to pay for a lawyer. This post is a reminder that everybody needs to pay attention to. It is still shocking that a vast majority of people still do not understand that if you are hurt or seriously injured as a result of the actions of another person or a company, like a car accident or construction ac...
2023-07-1133 min
Focus On Customer ExperienceLiving With No Limits - Joe KincaidLiving With No Limits - Joe Kincaid
Joe built his Nutrition Center and decided to expand too quickly. He had a business partnership end quickly and ended up in massive debt. At one point he lived in the back of his Nutrition Center just trying to get by.
He came out on top and his business is still standing today.
Connect With Joe
https://www.nolimitsnutritioncenter.com/
https://www.facebook.com/joe.kincaid.355
2023-07-0448 min
Focus On Customer ExperienceTeaching Individuals Practical Skills - Clinton PigeonTeaching Individuals Practical Skills - Clinton Pigeon
Clinton and Robyn own a restoration business. Seeing the ever changing world, they started to notice that a lot of kids are not being taught practical skills. So they decided to go all in TIPS Institute. Things that maybe you and I may take for granted, that we were taught at a young age does not get taught anymore. Looking at simple things such as a tape measure, and understanding it can help you later in life.
https://www.facebook.com/profile.php?id=100092870741192&mibextid...
2023-06-2742 min
Focus On Customer ExperienceDiscipline with Brian Bott of Sports AdvantEdgeBrian Bott has been a performance strength coach for 20 years. He has worked with professional football players like Russell Wilson, Gabe Carimi and Travis Frederick. Athletes walk through the door at Sports AdvantEdge and leave with state championships under their belt.
Bott says the accolades are not what he remembers most from his career. “I remember after a game when you hug an athlete who has had success and the moment is emotional for both of us because we know how much time has gone into that athlete’s success,” Bott says. “Those are the moments we remember...
2023-06-2032 min
Focus On Customer ExperienceDealing with Overwhelm - Sammy FarrensDevelop mental toughness to build relationships, yourself and your business.
Unlock your potential. Find the value in yourself. Cut through the bad habits and mental barriers thathave been holding you back from attaining your highest level of success. Then go out and live the lifeyou’ve always desired!
Sammy Farrens, NLP Master Coach and CEO of Mental Edge will help you discover your greatness bychanging your MINDSET. You will learn through proven neuro-linguistic techniques how to identify and stop negative thoughts and defeatist behaviors that ultimately ho...
2023-06-1336 min
Focus On Customer ExperienceLeadership & Building Relationships with clients - Rocky AndersonRocky Anderson owns and operates a wastewater engineering company. Your house will not exist without having someone come in and figure out how to make it all work.
Connect with Rocky
https://www.facebook.com/rocky.anderson.96
2023-06-0633 min
Focus On Customer ExperienceThe Spiral Journey with Lori KinseyIt takes extreme heat to create transformation. It is in your darkest moments, when your world is burning down, that you find out EXACTLY what you are made of. It is at this point of combustion that magic happens. Transformation. A rebirth. And then . . . YOU RISE.
Connect with Lori
lorikinsey.com
2023-05-301h 01
Focus On Customer ExperienceFocus On Customer Experience with Maura StaraFocus On Customer Experience with Maura Stara
You don't need someone holding you accountable.⠀⠀⠀⠀⠀You need someone who believes in you more than you might do.⠀⠀⠀⠀⠀As a high performer, you’re smart and world-class at your craft.⠀⠀⠀⠀⠀Your ability to persuade people is strong.⠀⠀⠀⠀⠀That’s what’s got you to where you are today.⠀⠀⠀⠀⠀This brings the risk that you persuade a coach into believing your stories.⠀⠀⠀⠀⠀While it shows how powerful your skillsets are, you are risking not getting the results you want with your body.⠀⠀⠀⠀⠀You’re either persuading a coach into your doubt and uncertainty or he’s persuading you into his vision a...
2023-05-2347 min
Focus On Customer ExperienceExploring the Possibilities of ChatGPT, & AI for your Business - Frank MendozaExploring the Possibilities of ChatGPT, & AI for your Business - Frank Mendoza
Frank Mendoza is a highly respected and award-winning analytics leader with over 20 years of experience in Strategy, Customer Experience and Data Science.
He is the founder of Catalytics, a service company that helps Fortune 500 companies like Nike, Kelloggs, Keurig Dr Pepper, and Jim Beam to execute actionable AI and Data Analytics strategies to solve their toughest business challenges. Frank holds a B.S. in Mechanical Engineering and an Executive MBA from The University of Texas at Austin.
2023-05-1639 min
Focus On Customer ExperienceHow To Increase Customer Lifetime Value in eCommerce | Valentin Radu How To Increase Customer Lifetime Value in eCommerce
Acquisition costs are going up. The competition is getting higher in the eCommerce landscape.
Many companies find that their business model is not that lucrative anymore. So, they wake up to the new reality: it's vital to extract more value from the existing customers.
The cruel reality is that they don’t have the resources & know-how to care for all their customers: not all of them are created equal.
After more than a decade spent in helping companies to optimize and improve the CLV, Valentin invented a tested and proven metho...
2023-05-0928 min
Focus On Customer ExperienceCreate Cultures of Intention with Anne DonovanAnne Donovan, SPHR, SHRM-SCP
I am a Human Resources leader known for developing new programs and training, dramatically improving employee retention and leadership performance. In addition, by conducting extensive employee feedback research, I design initiatives to address underlying issues across many industries. Executives value my talent for identifying core workforce needs and taking action to develop and drive projects. Some of my successes include introducing retention programs, spearheading leadership development programs, and creating succession plans looking toward the future. In addition, leading culture shifts and change management during highly stressful times are some of her specialties.
2023-05-0231 min
Focus On Customer ExperienceSituational Leadership with Stefan JoensSituational Leadership with Stefan Joens
2023-04-2532 min
Focus On Customer ExperienceHelping Automotive Dealers Connect with Robin WilsonWe are a group of passionate social media ROCK STARS. We dig deep into each platform and discover what is trending, current and relevant. We find the magic place where our best content meets your ideal customer.
What We Do
Our team is dedicated to driving social ROI. “What does that mean?” I can hear you asking that question now.
So, here’s the deal, your customers are on social media, more than 14 times per day. Are you? Most dealerships are not, or if they are, their position is so weak th...
2023-04-1848 min
Focus On Customer Experience75 Hard Changed My Life | Oliver Goulet75 Hard Changed My Life with Oliver Goulet
#75hard #75hardchallenge #entrepreneur
Growing up I was the fat kid…
The fat kid who got bullied everyday..
The fat kid who had low self-esteem..
The fat kid who didn’t have any confidence..
A kid who couldn’t look at himself in the mirror without being disgusted..
Then one day I flipped the switch and said I don’t want to live like this anymore…
I started focusing on the things I could control,
Like the food I put into my body,
Exercising on a regular basis,
The information I consumed on a daily ba...
2023-04-1143 min
Focus On Customer ExperienceWhy Meetings Suck with Jesse FryeWhy Meetings Suck with Jesse Frye
Jesse Frye is a devoted father of four and husband to his remarkable wife, Lindsay, a social worker who works with adults with intellectual disabilities. He is the CEO of TheBusinessBlueprint and ScaleLegal; We are on a mission to help 5k service-based businesses take their client experience to the next level.
Jesse has extensive experience assisting and guiding 100+ law firms, technology firms and other businesses across the United States, Canada, Germany, Australia, and India. He has worked with some of the most respected companies, such as GE, C...
2023-04-0437 min
Focus On Customer ExperienceRed Thread Leadership with Sonya SheltonRed Thread Leadership with Sonya Shelton
BiographyWhen it comes to navigating the ins-and-outs of business, Sonya Shelton has seen it all: From successful startups with brand new ideas to well-established Fortune 500 companies.
Sonya Shelton founded Executive Leadership Consulting (ELC) in 2007 from her passion for partnering with leaders and high achievers to create a clear vision and build work environments where employees are fulfilled and completely committed to their organization’s success. She has captured her leadership tips and success stories in her #1 Amazon bestselling book “You’re an Executive, But Are You a Lead...
2023-03-2830 min
Focus On Customer ExperienceHow Car Values Work with Roger ClappeRoger Clappe is a 15-year senior leader in the automotive industry with deep expertise in automotive eCommerce, retail, wholesale, and emerging technology. Roger's experience was instrumental in building companies such as TradeRev (a part of KAR Global: NYSE), Webuyanycar.com, and WhipFlip, which he now heads as Founder & CEO from the ground up.
His expertise in developing cross-functional solid teams, key industry partnerships, disruptive technology, and scalable winning growth strategy has propelled these companies from infancy to industry leaders in their respective categories.
Sell your car hassle-free at We Buy Any Car. Free online valuation. Instant p...
2023-03-2133 min
Focus On Customer ExperienceEmpathy at Work with Georgia ReynoldsEmpathy at Work with Georgia Reynolds
I'll meet you where you are with curiosity and empathy, helping you to develop more trust with yourself and others, seeing us as human beings, not human doings.
I've spent 26 years working with people in their most trusting and vulnerable moments, and because of that, I’ve gotten to know people in a meaningful way. From clients in my salon chair to dreamers at the beginning of their careers. Corporate directors, general managers, CEOs & VPs. across three countries.
I have observed people are people, wh...
2023-03-1439 min
Focus On Customer ExperienceCustomHER Experience with Katie MaresCustomHER Experience with Katie Mares
Katie began her customer experience journey in 2007 and never looked back. She used her passion for creating experiences and to jump start a career focused on helping organizations create memorable and measurable customer experiences. Katie has navigated various industries, studied from the best and made it her mission to become a brand experience expert.
As a female entrepreneur, mom, daughter, and sister, Katie saw a need to captivate the world’s most influential consumer; the woman. Katie is now the go-to expert in tailoring experiences to the decision maker, the woman.
2023-03-0729 min
Focus On Customer ExperienceHow Can We Improve the Skill of Our Workforce?How Can We Improve the Skill of Our Workforce?
A Customer Satisfaction Leader, Certified Project Manager and HR Professional, with 25 years of experience developing High-Performing Teams.
In the corporate environment, Beverly held positions ranging from coaching unionized customer-facing employees, to leading a major Business Process Outsourcing, to Labor Relations Manager owning the Grievance Process and Back Office Support of the Working Agreement that covered over 60,000 employees.
Now Owner and Managing Director of Strategic HR Consultants, Beverly works to help clients improve productivity and build a stronger, more collaborative workforce, while creating a customer-first culture.
2023-02-2832 minFocus On Customer ExperienceDaniel Viduya - Support ZebraAs an adolescent, sleeping on park benches and eating out of trash bins was the norm for Daniel, who learned the importance of hard work and determination while growing up with hardships in the Philippines. Now living in Mexico, Daniel has mastered the art of Customer Service and Sales for more than a decade. For years he worked under sweatshop-like conditions in call centers and is passionate about educating brands on how to scale high-performing teams in both an ethical and efficient manner. Daniel firmly believes that sales are not just simple sales, rather, sales are about consulting and...
2023-02-2144 min
Focus On Customer ExperienceHow to Build a Culture Where People Want to Stay with Shahrzad NooraviDr. Shahrzad Nooravi is an organizational psychologist, Master Certified Coach (MCC) and principal of Strategy Meets Performance, a leadership consulting firm that partners with leaders of mid-sized to Fortune 500 organizations to help them create engaging, innovative and productive cultures. She uses her 20+ years of experience in learning and development, change management, team-building, coaching and employee communications to connect strategy and performance in multi-cultural and international settings. Her clients describe her style as candid, inspiring and empowering.
Dr. Shahrzad has been named “Trailblazer of the Year,” “Citizen of the Year,” and “A Voice to Listen to” for driving positive change in her...
2023-02-1432 min
Focus On Customer ExperienceWhy don't employees see the big picture? Kevin HerringWhy don't employees see the big picture?
#employees #bigpicture #leadership
Kevin Herring is a recognized expert in team and business unit turnarounds and creator of the 90-day Turnaround, a unique program for building great leaders and transforming any workgroup into a highly engaged, high performing team in just 90 days. Kevin has been featured as a national conference keynote speaker and has been published and quoted in Forbes, CFO, Talent Management, Workforce, and HR Executive among others. Send Audience To: https://ascentmgt.com/To learn about The 90-day Team Performance Turnaround and sign up for free newslet...
2023-02-0736 min
Focus On Customer ExperienceAppreciation Advocate Leaving a Lasting Impression with Steve BuzoganySteve is the Founder and CEO of The Appreciation Advocate. Since 2012, Steve has been a small business owner who focused his business around one thing...building deep and meaningful relationships. By doing so, he was able to sell nearly $100M worth of real estate working 3-4 days a week and while taking off 1-2 months per year. Today, Steve helps other small businesses quickly stand out among the crowd, build deep and substantive relationships, eliminate burnout and take more time off, generate more referrals, increase income, and have more fun in their career.
https...
2023-01-3128 min
Focus On Customer ExperienceWhat is a thought leader and why should you care with Nicky BillouWhat is a thought leader and why should you care #podcast #nickybillou #ecircleacademy
The link is to a complimentary breakthrough call, so that your listener will get clear on why they are stuck in their business and have a roadmap to get them unstuck and to the next level.
https://www.ecircleacademy.com/appointment
Nicky Billou is the #1 International Best Selling Author of the book: Finish Line ThinkingTM: How to Think and Win Like a Champion, The Thought Leader’s Journey: A Fable of Life, and The Power Of Connecting: How To...
2023-01-2439 min
Focus On Customer ExperienceWhy Words Matter with Terre Short | Focus On Customer ExperienceWhy Words Matter with Terre Short
Terre Short is a human potential developer and has been a coach in some capacity her entire career. She has more than 30 years of leadership experience, a Masters in Business Administration/Healthcare Management, her Professional Coach Certification (PCC), and is a Certified Patient Experience Professional (CPXP). Through coaching, speaking, and facilitating she has inspired countless staff, senior leaders, physicians and middle managers to connect to their why, and to harness the power of empathy and personal relationships. She excels in assessing complex situations/challenges and helping others break...
2023-01-1737 min
Focus On Customer ExperienceThe Big Picture People - Craig SmithI am convinced that helping employees to see, understand and interact with their organisation’s 'Big Picture’ is a significant enabler in creating an engaging and purposeful work experience for them. Since 1999, The Big Picture People has helped hundreds of large and blue chip clients share their big pictures with their people.
Our unique approach combines visualisation, gamification, social learning and conversation. We create ‘lightbulb moments’ of realisation for employees as they are fully immersed in their organisation’s big picture, often for the first time. The result is employees who are more engaged, feel more passionate about their work...
2023-01-1030 min
Focus On Customer ExperienceThe People IQ Expert - Sherene McHenryThe People IQ Expert - Sherene McHenry
The People IQ Expert, Dr. Sherene McHenry, is a former graduate professor turned full time speaker and author. Sherene has spoken on three continents, authored multiple books and writes a syndicated magazine column on leadership and interpersonal issues in the workplace. Sherene has a PhD in Counselor Education, is a Certified Speaking Professional and past president of the Michigan National Speakers Association.
https://sherenemchenry.com/
2023-01-0349 min
Focus On Customer ExperienceJason With A Felonyex con. ex junkie, ex dead beat. After 30 years of losing I got it right. Got off the needle. Lost 70 lbs. Started 2 businesses and started winning. currently have 55.000 followers on Tik Tok and emerging on other platforms. I speak about my personal experiences in the real version. Fluent English. God, getting right, felons rights restoration, and winning. That is what I speak on.
https://www.youtube.com/channel/UCzQDEOrDEDXFpMgaQKm_q3w
https://www.tiktok.com/@UCzQDEOrDEDXFpMgaQKm_q3w
2022-12-2751 min
Focus On Customer ExperienceIntentionally Designing Culture with Mitch GrayMitch Gray has combined over two decades of experience as a former pastor, life coach, entrepreneur, community developer, and creator to develop a brand of leadership that is at its deepest level- human.
Taking his heart for inspiring others and his passion for empowering leaders, Mitch creates the space needed to consider a new way of leading.
Mitch is the creator and host of The Mitch Gray Show podcast, author of How to Hire and Keep Great People, and a highly regarded speaker.
Contact Mitch
https://www.mitchgraymedia.com/
2022-12-2044 min
Focus On Customer ExperienceLeadership and Management with Kevin GazzaraLeadership and Management with Kevin Gazzara Dr. Kevin Gazzara - CEO of Magna Leadership Solutions, Management & Leadership Expert, Executive Positive Intelligence Coach, Professor at 5 Universities, Speaker, & Author of The Leader of OZ. Kevin worked for 18 years at Intel Corporation in positions from Program and Product Management to Leadership Development. He holds a BS in Commerce and Engineering, an MBA and a Doctorate of Management in Organizational Leadership.
For our Management and Leadership Products they can be found at https://Magnaleadership.com
For Positive Intelligence information can be found at: https://pqtrainingandcoaching.com/
Take A List...
2022-12-1345 min
Focus On Customer ExperienceLeadership and Organizational Transformation with Heather & AnneAnne & Heather wear many hats – Consultants, Executive Coaches, Trainers, Speakers and Authors – adapting their expertise and solutions to meet the needs of their clients. They bring a unique depth and breadth of knowledge and experience that gives clients the benefit of all of our disciplines to help them achieve their goals. As experts in human development and behavioral change, leadership and organizational transformation, interpersonal dynamics and the achievement of potential, Anne and Heather have worked with thousands of leaders and individuals from around the world, been featured in dozens of publications, spoken at professional conferences, and written several series of b...
2022-12-0645 min
Focus On Customer ExperienceCustomer Retention is the new acquisition with Rajiv LambaI'd like to introduce Rajiv Lamba, Founder and CEO of Neurosensum & SurveySensum,
Rajiv is a seasoned Market Research expert and he firmly believes in building ‘Quality Leaders for Tomorrow'. Some of his clients are Mercedes, BMW, Nissan, Honda, Allianz Insurance, Manulife Insurance, Apria Healthcare etc
Rajiv can share insights for you and your audience on:
How Ecommerce brands like Shopee, Amazon, Traveloka and Tokopedia are disrupting industries and refining customer experience with real time data
Why global FMCGs like Unilever, P&G and L’Oreal are reducing TV ad spend and investing in digital transf...
2022-11-2941 min
Pursuit of RelentlessEpisode 120 Thinking Long Term with Benjamin DelGrossoJoin Alaina and Benjamin in this episode of the Pursuit of Relentless podcast as they discuss the different aspects of owning and marketing a business. Benjamin shares that focusing on the transaction is short-term thinking. To build a business, one should think long-term, stop worrying about the grind, and look at the big picture. Thinking long-term involves listening to your customers, creating values for your company that reflect one's values, and adapting the current tools applicable to you. There's more to unpack in this episode! So tune in to learn more!
Here's what to look out for...
2022-11-2550 min
Focus On Customer ExperienceInspiration for Entrepreneurs John's Crazy SocksInspiration for Entrepreneurs John's Crazy Socks
Mark X. Cronin is the co-founder, along with his son John, of John’s Crazy Socks, a social enterprise with a mission to spread happiness. His leadership has demonstrated that pursuing social goals – demonstrating what people with differing abilities can achieve and giving back – makes for good business. Mark advocates for the rights of differently abled people. His advocacy work has seen Mark testify before Congress twice, speak at the UN and make numerous trips to Capitol Hill. Mark is a sought-after speaker having spoken at events across the U.S...
2022-11-2238 min
Focus On Customer ExperienceTexas Trash Talker Stacy SavageTexas Trash Talker Stacy Savage
Biography
Stacy Savage was born and raised in Southeast Texas where her parents worked at oil refineries for a collective 75 years. Her personal experience with hazy skies, rotten egg smells, and cancers in her family drove her down a professional career path to protect the planet.
Mrs. Savage has been a “recycling nerd” for 20 years starting out as a door-to-door community organizer tackling recycling and landfill expansion issues. She played a pivotal role in passing 2 key pieces of statewide legislation for free and responsible recycling of compu...
2022-11-1529 min
Focus On Customer ExperienceGrow Your Business with Adam McChesneyOwner at Hite Digital and Owner at Auto Glass Repair of STL
Connect with Adam
https://adammcchesney.com/?fbclid=IwAR3vwgai1uPxyRn6yp3lM7Xmb_7bhSp7Uao-TXDsNRAYblwGO5_1LPeFRAc
https://www.facebook.com/adam.mcchesney.3/
https://www.linkedin.com/in/adam-mcchesney-b21b1256/
https://www.youtube.com/channel/UCpVEiZC31oJ8Wzs16Dqm50A
https://www.tiktok.com/@adamlmcchesney
2022-11-0831 min
Focus On Customer ExperienceSerial Entrepreneur Angela Goodmanhttps://www.facebook.com/angela.j.goodman
2022-11-0134 min
Focus On Customer ExperienceFix Your Credit with Dylan ShivelyDylan Shively is a published author (The Credit Files), father, husband, and army veteran who started his company James Warren Group in 2017 with one goal in mind. Helping others achieve what they thought to be the "impossible". Keeping that in the forefront of every business decision made daily, the business has grown into 23 different states and is currently serving over 3,000 clients!
Dylan has been recognized in ABC,NBC,CBS and FOX news along with recently being published in both FORBES magazine & YAHOO finance as a industry leader within the credit repair space and overall small business growth...
2022-10-251h 00
Focus On Customer ExperienceAre You Playing the Right Game of Business? Patti MaraAre You Playing the Right Game of Business? Patti Mara
am the author of the book: UpSolutions - Turning Your Team into Heroes and Customers into Raving Fans; and am the owner of Maranet Inc., the creator of the Profit Generator Program* and the Breaking Through Barriers Program*.
I have worked with hundreds of entrepreneurial operated businesses to reposition them for success and dramatically increase their profit.
Speaking topics:
• The opportunity in change – using crisis to reinvent your business and emerge as a market leader.
• Reinventing During Disruptive Times – Creating UpSolutions to evolving...
2022-10-1845 min
Focus On Customer ExperienceYour Brand Marketing with Ben BakerYour Brand Marketing with Ben Baker Ben has been helping companies, and the people within them understand, codify, and communicate their unique value to others for more than a quarter of a century. He is the president of Your Brand Marketing, an Employee Engagement Consultancy specializing in helping companies communicate more effectively inside their organizations. He is the author of two books: “Powerful Personal Brands: a hands-on guide to understanding yours,” and “Leading Beyond a Crisis: a conversation about what’s next,” and the host of IHEART and Spotify syndicated YourLIVINGBrand.live show with more than 300 episodes behind him. Send Audience T...
2022-10-1144 min
Focus On Customer ExperienceWorkplace Communication with Antoni LacinaiAntoni Lacinai, Workplace communication expert, support conscious leaders and organizations who want to be world class communicators, have more fun at work and get better results.
Quick facts:
International keynote speaker and communication coach
Author and co-author of 14 books
Rated as the top 100 most popular speakers in Sweden
Bronze medalist in the Swedish championship of storytelling
Member of National Speakers Association - Sweden and Virtual speakers association international
More:
- Antoni is useless around any tools meant to assemble or repair things
- He learnt to play three major a...
2022-10-0448 min
Focus On Customer ExperienceCustomer Engagement with Michael SolomonMichael “wrote the book” on understanding consumers. Literally. Hundreds of thousands of business students have learned about Marketing from his books including Consumer Behavior: Buying, Having, and Being -- the most widely used book on the subject in the world.
Michael’s mantra: We don’t buy products because of what they do. We buy them because of what they mean. He advises global clients on marketing strategies to make them more consumer-centric, and he is currently directing Nielsen’s revamp of its global Brand Health Model. Michael is a Contributor at Forbes.com, where he writes about issues r...
2022-09-2742 min
Focus On Customer ExperienceFlying Beyond First Class with Mark Ross-SmithThe first half of my career, I invested in social media and customer loyalty in the telecommunications industry.
With my co-founders, we developed, built, managed, and eventually sold the largest Australian owned social network. We achieved that over 7 years, 800,000 members. Major global brands as our customers. Millions in revenues. Profitable. Successful exit.
The next stage in my career is airline and loyalty data.
I headed up the Malaysia Airlines Enrich Loyalty Program, delivering record revenues to the airline and managing the program to the most successful point in the history of the airline.
2022-09-2045 min
Focus On Customer ExperienceCustomer Experience with Jonathan YoungHealth Insurance Specialist at JY The Insurance Guy
I help people improve their situation by providing them with enough information to make an intelligent decision when it comes to their health coverage needs.
Connect with Jonathan
https://www.facebook.com/JYtheInsuranceGuy
2022-09-1340 min
Focus On Customer ExperienceWebsite Design with Christy KiltzWebsite Design with Christy Kiltz
“My passion is more than building websites... it's a desire to see every business owner with a thriving website that helps drive their goals.”
For a free Engagement Audit, send me an email with the subject line "Engagement Audit".
Or, if you're dealing with a pain point on your site and would like to chat about the possibilities, send an email with the subject line "Explore the possibilities".
My email address: christy@designbykiltz.com
I started taking care of business owners online with web desi...
2022-09-0659 min
Focus On Customer ExperienceCustomer Experience Expert Paul RutterCustomer Experience Expert Paul Rutter
Paul Rutter is an Expert in Creating the Experience of a Lifetime.
Recognized by USA Today, ABC, NBC, MarketWatch, and FOX, Paul Rutter is a customer experience expert, speaker, bestselling author, and founder of the More Than Perfect™ service model.
Over the past three decades, Paul has managed and guided some of the largest and most luxurious cruise ships in the world, where living with his customers, clients, and coworkers is a way of life. Speaking frequently to leaders around the globe, Paul asks a sin...
2022-08-3051 min
Focus On Customer ExperienceDeveloping Customer Experience with Nathan SchockNathan Schock - Developing Customer Experience
Do Your Employees Care?
Develop a world-class company culture.
Design a remarkable customer experience.
Grow your business from the inside out.
We help service-based businesses solve the two most common barriers to growth: Apathetic employees and unhappy customers.
If employee disengagement is costing you customers, FiveFour can help ignite a culture of customer success. It’s common for leaders to drift further from the people who serve the customer. This can lead to stagnation and loss of market share.
Connect with Na...
2022-08-2344 min
Focus On Customer ExperienceOnline Marketing with Matt HolmesOnline Marketing with Matt Holmes
Take A Listen To Our Podcast
Focus On Customer Experience
Spotify ➡️ https://open.spotify.com/show/6qXdm4FJJVCvP1gZ5t3nkZ?si=f96d6ebed7e549fc
Apple ➡️ https://podcasts.apple.com/ca/podcast/focus-on-customer-experience/id1601994703
Benjamin DelGrosso ➡️ https://www.benjamindelgrosso.com/podcast
What I Do
I help businesses who want maximum results with minimum headaches from their Facebook ads. You need your campaigns to be Reliable & Scalable with the best ROI possible and to consistently deliver Automated Recurring Revenue. If you want to mul...
2022-08-1649 min
Focus On Customer ExperienceUser Experience with Shawn O'NeillShawn O'Neill talks about User Experience on your website and some key things to look at.
I am an entrepreneurial technology leader. I obsess over smoothing the interaction between people and their goals, through eliminating friction in human:digital interfaces.
I help companies with people, process, and product challenges. I have an Engineering background and have had my share of wins and losses along the journey. I excel at helping business leaders tune their software teams, development lifecycles, and product offering.
I solve hard problems, ask hard questions, make things, and have fun...
2022-08-0930 min
Focus On Customer ExperienceProviding Customer Feedback with Matt Selbie20 years of international experience in the energy, retail, and software businesses.
Successful strategic marketer with proven ability to grow revenues and brand equity. Managed internationally and domestically (US and Europe), services and product marketing, B2C and B2B, start up and mature businesses.
Strong functional competencies, including market segmentation, brand positioning, customer feedback, consumer insights, product innovation, advertising development, media planning, financial analysis, P+L management, promotion effectiveness, go-to-market execution, and customer marketing.
Managed a startup from inception, secured funding and brought to market.
Was Managing Director for ConocoPhillips in Malaysia, developing our JV r...
2022-08-0244 min
Focus On Customer ExperienceHelping Customers Track Packages with Irina PoddubnaiaHelping Customers Track Packages with Irina Poddubnaia
Irina is a SAAS founder and a business consultant who specializes in Operations and Processes Optimization. Irina has a lot of experience in eCommerce over 8 years with its different challenges and obstacles, from running a fulfilment center in China where she was living for over 2 years to launching her own software @TrackMage @TrackMage allows eCommerce stores to have 5-10% extra sales by simplifying the customer experience. It allows them to track their products on the platform and do the upsell then automatic follow-ups for reviews.
Links: Free ebook: ht...
2022-07-2649 min
Focus On Customer ExperienceBarbara Khozam - Customer Service ConsultingAs the founder of Barbara Khozam Speaking and Consulting, Barbara is an award-winning international speaker and trainer specializing in customer service and the patient experience. Barbara has delivered over 1700 presentations to 75,000 people in twelve countries. Her audiences include employees of Kaiser, United Healthcare, and the FBI to name a few. She’s known for her “High Energy/High Impact” delivery, outrageous wit, and ability to tackle real issues posed by her audience. In 2019 Barbara was chosen as the Top Customer Service Consultant of the Year by the International Association of Top Professionals.
Also in 2019, Barbara was awarded the CSP® (C...
2022-07-1936 min
Focus On Customer ExperiencePeter Christian - What About the Vermin ProblemInfo on me: Peter H. Christian was a founding partner and president of espi, a business consulting firm in Northeastern PA. Previously he was an Executive at Crayola Corporation. He has worked with 300+ clients in business development, profit improvement, operations, IS selection and implementation, and Project Management. He has 40+ years of experience in strategic and facility planning, CI, lean, and supply chain. He has helped companies to realize millions of dollars in cost reductions and profit improvements adding and retaining thousands of jobs. He has authored the Amazon bestselling business books, “What About the Vermin Problem?” and “Influences and Influe...
2022-07-1249 min
Focus On Customer ExperienceHow to Create a Family Game with Kevin Carroll & Steve MarkIn 2010, Kevin Carroll bumped into and old friend and said , "Hey Steve, let's see if we can come up with a dice game." Three weeks later they had their prototype and now, twelve years later, they've sold over 3 million TENZI games!
Kevin shares the good, the bad, and the funny of starting a game business. He'll talk about where they stumbled, where they succeeded, and he'll share some of the lessons learned that will have value not only for budding entrepreneurs, but for anyone in business.
Connect with Kevin and Steve here
h...
2022-07-0556 min
Focus On Customer ExperienceConsistency & How To Change The World with Chris ArzbergerConsistency & How To Change The World with Chris Arzberger
Experienced Owner with a demonstrated history of working in the logistics and supply chain industry. Skilled in Transportation, Start-ups, Strategic Planning, Business Development, and Supply Chain Management. Strong entrepreneurship professional with a Masters in Logistics Management from AFIT.
Connect with Chris
https://www.facebook.com/chris.arzberger.5
https://www.instagram.com/killinit24_7/
2022-06-2844 min
Focus On Customer ExperienceWhy Join A Networking Group | Focus On Customer ExperienceWhy would anyone join a networking group? Great question in this episode both Demetrio and I talk about how joining the #Arete #networking group has changed the way we do business. How we continue to learn and grow. Watch our #podcast.
Listen to more of our podcasts
Apple https://podcasts.apple.com/ca/podcast/focus-on-customer-experience/id1601994703
Spotify https://open.spotify.com/show/6qXdm4FJJVCvP1gZ5t3nkZ?si=99ab1769597245e3
https://www.benjamindelgrosso.com
2022-06-2123 min
Focus On Customer ExperienceCryptocurrency CEO from AQRU Phil Blows talks customer experiencePhil Blows is Founder and CEO of AQRU Plc, a business that specialises in helping institutional and retail customers earn high interest rates on their cryptocurrency.
Phil has more than 15 years of leadership experience in the Fintech and asset management sectors having spearheaded the scaling-up of online trading platforms at several leading companies.
As an expert in financial planning and wealth management, Phil spent 4 years, during his time at UK robo-adviser, Wealth Wizards, speaking with over 10,000 retail investors about how they manage their money and then designed a simple online tool to help give advice...
2022-06-1434 min
Focus On Customer ExperienceHow to be Count-On-Able with Jeff CohenHow to be Count-On-Able with Jeff Cohen
“Stop being Accountable - BE Count-On-Able The new Patent Pending Process and Method that will Lift, Shift and Empower YOU and YOUR Team”
Freedom is the dream of every CEO and entrepreneur. Developing leaders and teams with an ownership mindset is the ticket to this fabled haven. Jeff Cohen, founder of six businesses, now presents Count-0n-Able as the new and rapid success framework that guides CEOs to make this happen.
It took eight years, working with over 300 CEO's, Business Owners and Entrepreneurs to develop, test and imple...
2022-06-0752 min
Focus On Customer ExperienceAnnette Franz Customer ExperienceAbout Annette
Annette Franz, CCXP, founder and CEO of CX Journey Inc., has spent the last 30 years in the customer experience profession. She started her career at J.D. Power and Associates in 1992 and spent much of the next 25 years before founding CX Journey Inc. in 2017 leading consulting services for the major voice of the customer (VOC) platforms, helping clients in a variety of industries develop and execute their customer experience strategies. She has also worked on client-side customer experience strategy for Mattel, Fidelity Investments, and Compellon.
Annette is an internationally recognized customer experience thought leader...
2022-06-0236 min
Focus On Customer ExperienceJohn Lee Podcast App DeveloperJohn Lee Podcast App Developer
#johnlee #podcast #app
About John
Hi I'm the founder of https://custommobile.app/. Our boutique agency builds individualized mobile apps for podcasts starting at just $25/month.
I also enjoy having philosophical conversations on questions like these:
* What are the relationships between free will, rationality, morality, and love?
* What are the relationships between beauty, love, value, purpose and meaning?
* Is injustice just a feeling or also a fact?
* What are the arguments for Theism vs. Atheism?
If you're interested in discussing...
2022-05-3042 min
Focus On Customer ExperienceHank Ebeling - Customer Service TransformationHank Ebeling - Customer Service Transformation
Unlike many so called experts, I am actually in the trenches everyday at my gyms running a small business. To me that is what sets me apart is the fact that I am practicing what I preach and testing things in real time. I learned the value of customer service early in my career in fitness and realized the power it has in helping give you distinction. I used that service superpower to grow my business while working for a large fitness brand. It was in 2013, when I opened my first...
2022-05-2641 min
Focus On Customer ExperienceChidi IwuchukwuI am the author of “Coming to Canada: The Ultimate Success Guide for New Immigrants and Travelers”. As a speaker and settlement advocate, I help organizations and newcomers navigate the diversity, equity and inclusion imperatives in immigrant employment, Canadian work culture, and settlement maze.
The book is a well-researched effort that covers most of the challenges of settlement in Canada. Reading this guidebook is like having a friend by your side as you navigate everything you need to know about settling into Canadian life, including acquiring necessary legal documents, living arrangements and home ownership, transportation, healthcare, work cult...
2022-05-2348 min
Focus On Customer ExperienceCoralee Zueff - Five Star Service AdvisorI have been in the automotive industry for 20 years. Began my career pumping gas and going to college for automotive service technician. I challenged the parts person exam and have years of education and experience selling cars. The last 10 years have been spent as an automotive service writer than automotive service manager. I wrote a book that quickly became a best seller on Amazon. I now train other service advisors.
In a typical work day, everything can be going smoothly until a customer is furious at the cost of their bill and thinks they...
2022-05-1943 min
Focus On Customer ExperiencePaul Swift- Cyclepoint"Paul Swift is a pioneer in bike fitting" (Andy Pruitt) and has empowered thousands of bicycle fitters worldwide with his bike fitting products and education training. You can also join him on a journey to your ultimate bike fit, experiencing his passion for a great fit in the comfort of your own home. Paul will guide you step by step through your bike fit journey, starting with your feet to the saddle and then to the handlebars
Paul’s reach is far beyond what you can see and read here. His roots go back to being a wo...
2022-05-161h 06
Focus On Customer ExperienceBryce McKinleyBryce McKinley is on a mission to change the game in Real Estate Investing.
There’s so much opportunity out there for everyone but the industry is riddled with
fake experts sharing ineffective information. After being involved in over 10,000
transactions, Bryce has developed the expertise to know exactly what it takes to
go from the first conversation to closed deal faster than anyone else.
Bryce McKinley has been globally recognized as a top 5 Sales Trainer,
Motivational speaker, and an independent consultant for business including
Fortune 500 Co...
2022-05-1231 min
Focus On Customer ExperienceMichel Falcon - Customer ExperienceMichel Falcon
Three things I recite to myself daily:
‣ If it's been done before then it can be done again.
‣ Why not me?
‣ No hay mal que por bien no venga which translates from Spanish to English as there is no bad if good comes from it. This is what my grandmother would tell my mom who then shared it with me.
I Believe the Best Businesses, One That Will Stand the Test of Time, Are Focused on Four Things:
‣ Company culture
‣ Customer experience
‣ Employe...
2022-05-0946 min
Focus On Customer ExperienceIan McWalter - Canada’s Top Fitness of The Year 2022Ian McWalter was an amazing guest with lots of energy.
I’ve recently been voted top fitness trainer of the year. It’s been a wild 15+ years as a trainer and in those years I’ve trained celebrities, started a SAAS startup (uber for personal training), volunteered and takes thousands of calls mental health and impacted hundreds of clients both past and present.
My goal is to elevate the fitness industry as a whole. Not focusing on the technical side of training but more the non technical aspects/ soft skills and help trainers grow as indivi...
2022-05-0528 min
Focus On Customer ExperienceMatthew Klapwijk - Saturday MastermindMatthew and I met in Arete Syndicate. He holds a Saturday Mastermind for 5 years running now. Very dedicated to owning the day. He is always continuously working on improving himself. Working with World Financial Group he wants to provide advice on how to manage your investments.
To connect with Matthew
Instagram
https://www.instagram.com/matthewmillions/
LinkedIn
https://www.linkedin.com/in/matthewklapwijk/
Facebook
https://www.facebook.com/mattklapwijk
2022-05-0255 min
Focus On Customer ExperienceMadeline Bartorillo - Tiger Shark MarketingMadeline runs a home based business. She has to juggle social media marketing, family, and her live chat business.
2022-04-2825 min
Focus On Customer ExperienceKhyati Bhatt - Simply Body TalkKhyati Bhatt
Founder and CEO,
Simply Body Talk
Winner of Excellence in Business '17 & Rising Star India '17
www.simplybodytalk.com
2022-04-2538 min
Focus On Customer ExperienceJennifer Vossmer - Customer ExperienceJennifer Vossmer a professional dancer who pivoted to health insurance business. Has been self employed for many years.
Connect with jennifer Vossmer
https://www.facebook.com/jennifer.vossmer
2022-04-2132 min
Focus On Customer ExperienceDoug Thorpe - Business Advisor & Executive CoachDoug Thorpe is a performance-driven Senior Executive, Entrepreneur, Board Member, Thought Leader, and Coach with more than 40 years of success in the financial services, executive coaching, oil & gas industries, and small business. Leveraging extensive experience in guiding business transformation for growth-oriented organizations, he is a trusted guide for mid-cap companies to large global enterprises requiring expert assistance with leadership development, team performance, employee engagement, culture shifts, and change management.
https://dougthorpe.com his blog
https://linkedin.com/in/dougthorpe
https://podcasts.dougthorpe.com his show “Leadership Powered by Common Sense”
2022-04-1847 min
Focus On Customer ExperienceCustomer Experience Podcast with Elliot GreenbergCustomer Experience Podcast with Elliot Greenberg Elliot is a franchise owner of Sweetwaters Cafe in Scottsdale Arizona.
He talks about how to treat employees to get a positive customer experience.
https://www.sweetwaterscafe.com/locations/
2022-04-1447 min
Focus On Customer ExperienceLewis Vandervalk - Blue Crocus SolutionsLewis and I met through a networking group called APEX. Both of us are people who like to take action and so we immediately connected. Also being we are both canadiens made it quite easy.
to reach out and connect with the Google My Business and website wizard Lewis
www.bluecrocus.ca
2022-04-1136 min
Focus On Customer ExperienceCommunication with Brenden KumarasamyCommunication with Brenden Kumarasamy How to communicate with your employees, your family members, your team. Communication is important. This episode was great as we talk about emotional intelligence in how you communicate.
If you want to connect with Brenden
https://www.linkedin.com/in/brendenkumarasamy/
https://www.mastertalk.ca/
2022-04-0749 min
Focus On Customer ExperienceAustin Linney - Mindset Coach#austinlinney #mindset #coach
You can connect with Austin www.austinlinney.com
Watch the You Tube video
https://youtu.be/WAkLSQrmuuc
2022-04-0445 min
Focus On Customer ExperienceDarragh Holland - Email MarketingCustomer Experience Podcast with Darragh Holland From Monaghan Ireland Darragh explains to us how he owns and operates a gym Dutchys Fitness Cavan & Dundalk. He also runs an email marketing business.
You can connect with him
dutchysfitness.com
https://www.linkedin.com/in/darragh-holland-5b90b0211/
2022-03-3143 min
Focus On Customer ExperienceSean Matson - CardoMaxSean Matson talks about CardoMax, how to have an idea as an Entrepreneur that was not successful but build upon everything they learned from that journey to create more companies that are successful.
To connect with Sean
https://www.cardomax.com/
To view on YouTube
https://youtu.be/xWFM7kPG2EA
2022-03-2851 min
Focus On Customer ExperiencePete Johnson - Valence Protective CoatingsPete Johnson joined our #podcast to talk about #customerexperience and how he runs his business. #concrete
Connect with Pete
https://www.valencecoatings.com/
2022-03-2144 min
Focus On Customer ExperienceAndie Herrick - Systems and ProcessesAndie Herrick views business as a system. Owner of United Business Solutions. She is a piranha.
http://www.untied.work/
2022-03-1758 min
Focus On Customer ExperienceErin Vail - Trendue Salon & SpaErin and I had an amazing chat on customer experience. So much so we chatted for another hour off camera when we finished recording.
#podcast #ErinVail #customerexperience
Here is how to connect with Erin
Salon Business
https://www.trendue.com/
Facebook
https://www.facebook.com/erin.vail.739
2022-03-141h 07
Focus On Customer ExperienceGreg Birch - Advantage One BrokersGreg Birch from advantage one brokers talks about Customer Experience.
He talks about 1st Phorm, Many books including the Purple Cow, They ask you answer, 75Hard.
If you want to connect with Greg
https://www.facebook.com/profile.php?id=100007233527964
You Tube Channel
https://www.youtube.com/c/AdvantageOneBrokers
If you want to hear our other episodes
https://benjamindelgrosso.com/podcast/
2022-03-101h 11
Focus On Customer ExperienceMike Machin - Machine Studio Graffiti SupplyMike Machin owns and operates Machine Studio #Graffiti Supply. 2 locations 1 in Las Vegas and 1 in Los Angeles. We had a great conversation about human interaction #customerexperience #Entrepreneur
Business
https://machinestudio.com/
Graffiti Machine Podcast
https://graffitimachine.com/
2022-03-071h 18
Focus On Customer ExperienceP.J. Reilly - Wholesale Land USAP.J. Reilly give us his perspective on #customerexperience #podcast #pjreilly He buys and sells land. I call him a genius because I think it is his genius his business model.
To connect with P.J.
www.wholesalelandusa.com
www.shoplandlife.com
Facebook https://www.facebook.com/profile.php?id=564097712
LinkedIn https://www.linkedin.com/in/pjreilly1/
2022-03-0358 min
Focus On Customer ExperiencePatrick Zeller - Automotive Internet Sales ManagerPatrick Zeller has worked in the automotive industry since 2014. He has held positions such as Financial Services Manager, Sales Manager, Internet Sales Manager, and more. Prior to that he worked at McDonalds as a manager learning about customer service, system and processes.
To connect with Patrick
https://www.linkedin.com/in/patrick-zeller-4b0ba4159/
2022-02-281h 04
Focus On Customer ExperienceMitchell Deskis - Customer ExperienceMitchell is in the roofing business. Noone says a roof is sexy. Take a listen
https://www.facebook.com/mitchell.deskis
https://www.ifcroofing.com/
2022-02-2444 min
Focus On Customer ExperienceBrian Chan - Ergo AutomotiveBrian Chan has worked in the automotive industry for many years. Starting out as a technician and moving up the ranks all the way to management. He then decided a few years ago to open his own business. He focused on word of mouth marketing which keeps growing his business.
You can reach Brian on Facebook
https://www.facebook.com/brian.chan.50
Business
https://www.ergoautomotive.com/
service@ergoautomotive.com
2022-02-2157 min
Focus On Customer ExperienceJames Chevrette - Professional Sales RepJames and I have known each other for over 20 years. I use to call him and tell him he sucked and then the next day call him and say Thank You. That was our love and hate relationship of him working in Tech Support. Either way James has been in the consumer electronics industry for many years and has lots of knowledge he can share.
2022-02-1551 min
Focus On Customer ExperienceKyle Reed - Owner of Timberline MarketingKyle Reed owner of Timberline Marketing talks with us about how he helps his clients get there message out about there customer service. How he helps them with organic content.
www.thetimberlineagency.com
www.kylegreed.com
Connect with Kyle on Facebook link below.
https://www.facebook.com/kyle.reed.16
2022-02-0751 min
Focus On Customer Experience7 - Episode 4 - Tracy Dueck - If there is 1 thing you could change in the entire world today, what would it be and why?Tracy Dueck owner of 2 TracyCakes Bakery + Cafe. Located in Abbotsford & Langley British Columbia, Canada. If there is 1 thing you could change in the entire world today, what would it be and why?
2022-02-0312 min
Focus On Customer Experience7 - Episode 3 - Tracy Dueck - Is there a book you have read that has influenced your life?Tracy Dueck owner of 2 TracyCakes Bakery + Cafe. Located in Abbotsford & Langley British Columbia, Canada. Is there a book you have read that has influenced your life?
Great Book- Gift By The Sea
https://www.amazon.ca/Gift-50th-Anniversary-Anne-Morrow-Lindbergh/dp/0679732411/ref=asc_df_0679732411/?tag=googleshopc0c-20&linkCode=df0&hvadid=292969812927&hvpos=&hvnetw=g&hvrand=11009334170144419220&hvpone=&hvptwo=&hvqmt=&hvdev=c&hvdvcmdl=&hvlocint=&hvlocphy=1001926&hvtargid=pla-627182163832&psc=1
The E-Myth
https://www.amazon.ca/Myth-Revisited-Small-Businesses-About/dp/0887307280/ref=sr_1_1?gclid=Cj0KCQiAip-PBhDVARIsAPP2xc134jJmCV6WxhUvOYmYLBneZJ0p10UCaPek0XbdFNyFQnuor6sPkGUaAscrEALw_wcB&hvadid=324506598936&hvdev=c&hvlocphy=1001926&hvnetw=g&hvqmt...
2022-02-0213 min
Focus On Customer Experience7 - Episode 2 - Tracy Dueck - What has stood out to you as the biggest change in customer interaction? What is 1 thing you do, or have done to provide a positive experience?Tracy Dueck owner of 2 TracyCakes Bakery + Cafe. Located in Abbotsford & Langley British Columbia, Canada. When you look around at the world today, what has stood out to you as the biggest change in customer interaction? What is 1 thing you do, or have done to provide a positive experience?
2022-02-0111 min
Focus On Customer Experience7 - Episode 1 - Tracy Dueck - What was your most memorable experience as a customer?Tracy Dueck owner of 2 TracyCakes Bakery + Cafe. Located in Abbotsford & Langley British Columbia, Canada. What was your most memorable experience as a customer?
https://www.tracycakesonline.com/
2022-01-3109 min
Focus On Customer ExperienceChris Warnes - Author of "Dominate Your Day" - Warrior ConsultingChris Warnes is a serial entrepreneur with a military background. He is constantly pushing himself to the next level. Some great value in this discussion.
https://chriswarnes.com/
Warrior Consulting
Helping you plan, build and scale your life and business with purpose
Buy Chris Book Below
https://chriswarnes.com/book/
2022-01-2452 min
Focus On Customer ExperienceBenjamin Austin - Luxury Retail Sales - BSN 4 ProsBenjamin Austin has worked great places like Nordstroms, Chanel, and many more. It is all about building relationships.
2022-01-171h 00
Focus On Customer ExperienceJamie Hyde - Real Life ExperienceJamie and I have a great conversation about customer experience. How do you want your motorcycle buying experience to be?
2022-01-1152 min
Focus On Customer ExperienceWayne Oberst - Sales Rep Always Finding A Way To Differentiate Himself From OthersWayne is currently the Weber BBQ Sales Rep. He has worked for big companies such as Dyson, & Pioneer Electronics. Listen to the conversation.
2022-01-051h 06
Focus On Customer ExperienceYazmin The Operations SpecialistYazmin and I talk about what we see in the world today. Some great experiences and an overall great conversation. Her focus on people is very unique.
2021-12-3052 min
Focus On Customer ExperienceBenjamin Sharing His View On Customer ExperienceToday we are going to talk about customer service. Have you noticed customer service has begun to disappear?
2021-12-2412 min