Shows
Voices of the Learning NetworkWhat Happens When You Treat Stories Like Operating Systems?What if learning design is standing at a real crossroads - one path toward a golden age of human impact, the other toward machine-paced irrelevance? That’s the provocative question Jonathan Hill, award-winning learning designer and evidence-first practitioner, helped Bill Banham tackle as they dug into how to make digital learning change behavior.Bill and Jonathan get specific about strategic storytelling and why it’s more than a pretty wrapper. Jonathan explains the difference between illustration and demonstration, showing how multi-perspective scenarios move learners from visceral first-person decisions to reflective third-person analysis. The litmus test is sharp and...
2025-11-2019 min
Voices of the Learning NetworkFrom Learning Activity to Real ImpactWhat if L&D stopped counting completions and started multiplying impact?In this episode, Bill Banham chats with Paul Matthews, renowned author, speaker, and long-time L&D practitioner about how learning teams can move beyond activity metrics and drive real behavior change that moves the business.Paul unpacks the real leverage in learning: defining key behaviors, designing for application, and involving managers before and after training to ensure learning transfer sticks. They also explore how AI and technology can amplify - or derail - impact in learning, f...
2025-11-1316 min
Voices of the Learning NetworkMarketing Your Learning: Hooks, Trust, and Real Impact at WorkWhat if your next “course” wasn’t a course at all - but a sharp hook, a simple habit, and a message delivered exactly where work happens? In this episode Bill Banham sits down with Bianca Baumann, VP of Learning Solutions and Innovation at Ardent Learning, to rethink how L&D earns attention, builds trust, and drives performance with the precision of great marketing.Bianca digs into the learner-before-content mindset and why it changes everything from scoping to scale. Bianca lays out practical moves any team can make this quarter: write like a marketer, lead with th...
2025-11-0618 min
Voices of the Learning NetworkBuilding Accessible Digital Learning That Works for AllMany learning teams still treat accessibility like a checklist. In this episode, we take a different path with Susi Miller, internationally recognized expert, author of Designing Accessible Learning Content, and LPI Learning Professional of the Year 2025 who shows how inclusive design raises the bar for every learner and every program. The conversation starts with a simple moment of truth: a screen reader user couldn’t navigate a course because of broken heading levels. From there, we unpack the habits that turn obstacles into better outcomes, including plain language, accurate captions, thoughtful color contrast, and predictable, keyboard-accessible interactions....
2025-10-3021 min
Voices of the Learning NetworkThe Social Age at Work: Rethinking Learning, Trust, and BelongingCertainty can be a comfort and a trap. In this episode, host Bill Banham sits down with Julian Stodd, author and founder of Seesaw Learning, to explore how the Social Age is reshaping learning, leadership, and power.From radical connectivity to the fracturing social contract and the rise of AI’s dialogic potential, Julian maps the landscape where old organizational structures fail to hold and new practices must emerge.Key discussion points include:The paradox of personalization: Generative AI enables on-demand support but undermines th...
2025-10-2325 min
Voices of the Learning NetworkFrom Brain Science to Better LearningWhy do some trainings transform behavior while others disappear by Monday morning? In this episode, host Bill Banham sits down with neuroscientist and Synaptic Potential founder and Connect 2025 Keynote Amy Brann to explore how brain science translates into better learning, leadership, and performance.From hot vs. cold networks to psychological safety and reward systems, Amy explains how emotions direct attention, why stress can shut down higher-order thinking, and how techniques like spacing and retrieval build long-term habits.Key discussion points include:The hidden cost of cognitive overload and how shorter, multimodal sessions...
2025-10-1619 min
Voices of the Learning NetworkCommunity and Connect 2025 PreviewIn the first episode of Season 3, host Bill Banham is joined by Richard Price, Vice Chair of the Learning Network and national workforce learning and technology specialist at NHS England. Together, they explore why in-person events and strong peer communities often out-deliver larger conferences and how practical, people-first approaches can transform workforce learning.Richard shares insights on:Making a lean tech stack work while still delivering big impact.Building genuine partner relationships that support educators and learners alike.Designing purposeful events like Connect that go beyond keynotes and PowerPoints, creating space for pilots, collaborations...
2025-10-1015 min
People and Performance PodcastBasketball and HRIn the latest edition of this sports and business focused season, Chris and Bill are joined by Corey Samuels, Corey Samuels, a professional basketball player on the Bristol Flyers Men's Basketball team with a keen interest in business, HR, and inspiring others to perform at a high level. Corey’s experiences on and off the court provide a great lens into teamwork, adaptability, and the drive to achieve excellence. His thoughts on maintaining focus and balance will resonate with anyone striving for their goals.----------Talking About Ways To Improve Com...
2025-05-1614 min
People and Performance PodcastRealizing Your PotentialIn this episode, Chris and Bill chat with Steve Mellor, a high-performance Coach at GrowthReady and Host of The GrowthReady Podcast. Steve is a former top 50 globally-ranked swimmer and swim coach to olympic champions, All-Americans, and SEC medalists. Steve founded his company to serve executives, business owners, athletes and emerging leaders looking to attain optimal performance within their respective careers. In 2022, Steve became a published author with his debut book SHOCK THE WORLD; A Competitor’s Guide to Realizing Your Potential where he provides readers with the shocks to their system they need to go and...
2025-04-1013 min
HRchat PodcastEpisode 800 with Bill Banham and Chad SowashThe landmark 800th episode of the HRchat Show welcomes Chad Sowash, the dynamic co-host of "HR's Most Dangerous Podcast" – the Chad and Cheese Show. Chad has worked in the HR, Talent Acquisition, and HR Tech space for over 20 years consulting hundreds of Fortune 500 companies like AT&T, Lockheed Martin, and The Ford Motor Company. Chad is a former Army Infantry drill sergeant, who cut his teeth in online recruitment in the late 1990s. He went on to build Randstad's first military veteran hiring program. Today, you can find him behind the mic at events, and/or working har...
2025-04-0127 min
People and Performance PodcastThe Science of Sport and BusinessIn this episode, Chris and Bill talk with Emma Ross, a trailblazing leader in sports science, a staunch advocate for women's empowerment in sport, and Co-Founder and Chief Scientific Officer at The Well HQ. Emma was formerly the Head of Physiology at the English Institute of Sport, where her mandate included nurturing Team GB talent across the hugely successful Rio and Tokyo Olympics. Emma brings a wealth of knowledge on how science and data can empower teams to perform at their peak, whether that’s on the sports field or in the boardroom. Emma’s work focuses on we...
2025-03-2016 min
People and Performance PodcastSeason 14 Preview: Sports and BusinessWelcome to a very special preview episode of the People and Performance Podcast! Bill and Chris are thrilled to share a sneak peek into our upcoming Season 14. We’ve got an incredible lineup that’s going to take us in a slightly different, but super exciting, direction this season.Usually, we bring you insights into the strategic competencies, behaviors, and results needed to boost workforce performance—from attraction and recruitment to onboarding, measurement, and succession planning. But for Season 14, we’re switching gears to explore the world of elite sports and how the lessons learned at the hi...
2025-02-2609 min
HRchat Podcast2024 in Review with Bill Banham and Chris BjorlingIn this episode, Bill Banham and Chris Bjorling reflect on the world of work in 2024.Join us for an engaging discussion on the shifting paradigms within the HR industry and beyond. We'll explore the significance of recent professional gatherings, like the Disrupt HR event in Buffalo and the ATD conference in New Orleans, and what they reveal about the future of work. From the role of civility in workplace dynamics to the transformative potential of AI and tech in HR processes, this conversation with Chris Biorling is packed with valuable insights. Plus, we dive into the complexities...
2024-12-3121 min
People and Performance PodcastThe Formula for Employee Learning and High PerformanceIn this episode of the People and Performance show, Dani Saadu, Head of People and Culture at Wavemaker, joins Bill and Chris to share some key strategies behind transformative workplace learning. Dani is co-author of The CAPEX Formula for Learning and Performance: Mega-Trends Driving the New World of Work, Learning, Skills, and HR.With over 15 years of experience as a people and culture, talent management, and organisational development professional, Dani is an expert in developing practical and sustainable programs that align with business goals and deliver measurable returns on investment. Prior to joining Wa...
2024-12-1911 min
People and Performance PodcastPerformance and Defining Strategic CapabilitiesIn this episode of the People and Performance show, we consider systems thinking, ways to define strategic capabilities, and we review UNLEASH 2024 in Paris. Chris and Bill are joined this time by Mary Glowacka, Global Head of Learning & Leadership Development at Rolls Royce, the aerospace and defense company.With 15+ years of strategic practitioner experience and an unusual journey from operations into HR, Mary is also a member of Josh Bersin’s Senior Faculty, a regular speaker at HR industry events such as UNLEASH, and winner of the 2020 WinTrade Global Women in Leadership Award in recognition of...
2024-12-0520 min
People and Performance PodcastCulture Pioneers and Immersive MentoringToday’s leaders must navigate uncertainty and act with clarity. What worked yesterday may not work tomorrow, and future success requires innovation, decisive action, and the ability to influence change. Bill is joined by Judith Germain, a multi-award-winning leadership catalyst and speaker at next week's Disrupt London event in partnership with HR Zone's Culture Pioneers Leadership Forum. The Forum is a gathering for HR leaders and professionals who are passionate about transforming workplace culture. Featuring Disrupt London, this event offers a unique opportunity to learn from industry trailblazers, celebrate the achievements of forward-thinking organisations, and con...
2024-11-0713 min
People and Performance PodcastThe Big Challenges Facing LeadersWelcome to a brand new season of the People and Performance Podcast! In this episode, we consider some of the greatest challenges facing leaders today when it comes to attracting and keeping high-performing talent.Joining Chris and Bill on the show is Dr. Patrick Simon, Senior Partner at McKinsey and Company, the global management consulting firm.Patrick advises clients in Europe, the U.S., and Asia on a broad array of topics ranging from organizational design to strategy and operations. His focus is on large transformations and helping organizations achieve sustained growth by aligning their...
2024-10-3117 min
People and Performance PodcastHow AI is Changing the HR Tech StackIn this episode, Bill Banham and Chris Bjorling are joined by Tim Whitley, Director of HR Technology at Oklahoma State University. Tim is passionate about harnessing technology's transformative potential; seeing HR not as a functional necessity but as a strategic powerhouse. Listen as we explore the crossroads of technology and HR and consider the impact of the AI revolution on the tools we use at work.Questions for Tim include:What impact do you see the AI revolution having on HR and, specifically, the HR tech profession?When advising newcomers to...
2024-08-2212 min
HRchat PodcastATD Conference Review with Bill Banham, Mallory Flynn and Chloe SferraATD wrapped up a few days ago and it proved, once again, to be an experience not to be missed! For over eight decades, the Association for Talent Development (ATD) has been at the forefront of advancing the talent development field, offering events that consistently deliver excellence. From the inaugural conference in Chicago in 1945 with just 56 attendees, ATD has grown its annual International Conference & EXPO into a global phenomenon. This year’s conference, held in New Orleans, drew more than 9,000 professionals from 80+ countries, cementing its reputation as a key event for learning and development (L&D) professionals.On...
2024-05-2505 min
People and Performance PodcastATD 2024 and New Seasons of the PodcastIn this episode, we preview seasons 12 to 14 of the People and Performance Podcast plus we talk about the ATD Conference in New Orleans. Listen and Chris and Bill discuss:The new seasons of the podcast and some of the new amazing guests listeners will hear fromOne of the new seasons is focused on high performance in elite sports and the connections with output in a commercial setting. Listen to get the lowdownBill and Chris discuss their experienes at the DisruptHR Buffalo relaunch in April. The ATD Co...
2024-05-2011 min
The HR Uprising PodcastBill Banham - HR ReviewLucinda interviews Bill Banham, the founder and editor of HR Gazette magazine and host of the HR Chat podcast, who shares his extensive experience in HR tech and media, discussing his favourite interviews and guests from over 750 episodes! KEY TAKEAWAYS LinkedIn is a key platform where a large number of HR professionals engage with content, making it a valuable channel for sharing information. Be collaborative, engage with others on social media, offer feedback, and attend events to build a strong professional network. Participate in Disrupt HR events for a fast-paced, energetic networking experience with short, impactful...
2024-03-1825 min
People and Performance PodcastInternational Women's Day SpecialHappy International Women's Day! Today is dedicated to celebrating accomplishments of women, and marks a call to action for accelerating gender parity. Around the world, groups unite to celebrate women's achievements or advocate for gender equality.As a nod to this special day, Chris Bjorling and Bill Banham thought it would be great to share answers from ten awesome women who've been guests on the show. The responses offered tackle this question: "In one minute or less, can you share one piece of advice or some direction you were given by a mentor, leader or colleague that...
2024-03-0814 min
People and Performance PodcastEmployee AppreciationToday is Employee Appreciation Day! The holiday started to appear in workplace calendars around 1995 and has since grown into a well-loved tradition. Its creation is credited to Dr. Bob Nelson in collaboration with his company, Workman Publishing. Now, almost 30 years later, more and more companies are celebrating this semi-official holiday in one fashion or another all around the world! To celebrate employee appreciation day 2024, hosts Chris Bjorling and Bill Banham couldn't think of a better guest to be on the People and Performance Podcast than the awesome Rob Catalano, Chief Engagement Officer at WorkTango, a platform that...
2024-03-0116 min
People and Performance PodcastInspiring Constructive ChangeChris and Bill are joined this time by Craig Weber, author of the best-selling book, "Conversational Capacity: The Secret To Building Successful Teams That Perform When The Pressure Is On" (McGraw-Hill, 2013) and the sequel, "Influence in Action: How to Build Your Conversational Capacity, Do Meaningful Work, and Make a Powerful Difference" (McGraw-Hill, 2019).Craig says he's "on a mission to help people build more healthy, engaged, and adaptive organizations" and he shares practical skills for putting good ideas to work: from running better meetings and making smarter decisions to facilitating more productive change and crafting more effective strategy.
2023-11-3013 min
The Jim Stroud PodcastHow To Grow an HR CommunityThis episode is brought to you by "The Recruiting Life" newsletter. https://jimstroud.beehiiv.comToday's guest: My guest is Bill Banham, founder and Editor at HR Gazette Magazine, host of the popular HRchat Podcast (which is then most downloaded HR and careers podcast in Canada, 7 in the US and number 10 globally) and organizer of various HR-related summits and meetups in Canada, the US and the UK including DisruptHR. With nearly 15 years experience in HR tech and HR media, he's also Associate Editorial Director at HRreview and has interviewed 100s...
2023-11-1717 min
People and Performance PodcastSeason Ten Intro Featuring Jacob Morgan, Sue Haywood, Craig Weber and MoreIn the first episode of season 10, Chris Bjorling and Bill Banham look ahead to the latest season and offer up sound bites from a bunch of awesome new guests including:Jacob Morgan, Keynote & TED Speaker, Futurist, and Host of the Great Leadership Podcast - Jacob is a multi-best-selling author. His latest book is called Leading with Vulnerability: Unlock Your Greatest Superpower to Transform Yourself, Your Team, and Your Organization. Dr. Sue Haywood, President and Owner at Human Resource Blueprints Ltd and Associate Professor, Organizational Behaviour at Queen's University - Sue’s career includes service wit...
2023-11-1611 min
HRchat PodcastLooking Ahead to DisruptHR Events in the UK with Bill BanhamIn this special episode of the HRchat Podcast, regular show host Bill Banham shares what's coming up for him on the HR and leadership events front. Listen as Bill gives a run-through of what to expect from DisruptHR London on September 25th. Bill also highlights events happening in October in Milton Keynes, Norwich, Birmingham, and Cambridge. Within this episode, you'll also hear from Disrupt co-founder Jennifer McClure plus DisruptHR London 18.0 speakers Perry Timms and Ben Geoghegan.Check out upcoming Disrupt events produced in partnership with HR Gazette. We do...
2023-09-2319 min
People and Performance PodcastHow AI Can Fill Employee Performance GapsIn this episode of the People and Performance Podcast, we consider ways to connect employee performance to company output. Listen too, as we chat about ways AI can fill performance gaps.Chris and Bill are joined by Kim Tabac, a consultant helping businesses big and small across North America to leverage their number one asset: their people.Kim has over 20 years of experience designing and executing People & Culture strategies for leading organizations across various industries.Questions for Kim include:Connecting employee performance to company performance: How did you manage these...
2023-08-3013 min
People and Performance PodcastLabor Market TrendsThe US labor market is undergoing subtle yet impactful shifts, presenting HR and Talent Acquisition professionals with challenges and opportunities. In this episode of the People and Performance Podcast, we look at economic policy, the US labor market and macroeconomics Chris Bjorling and Bill Banham are joined by Andrew Flowers, Labor Economist at Appcast. former economist at Indeed, and data journalist at FiveThirtyEight. Questions for Andrew include:* How has inflation in 2023 impacted the job market and recruiting?* What's the outlook for the tech sector in the next 12 months? * What h...
2023-08-1623 min
People and Performance PodcastKeeping L&D Moving ForwardIn this episode of the People and Performance Podcast, we consider the evolving L&D space and ways to help employees add more to the bottom line.Chris and Bill are joined this time by Rita Sookrit, Canada Learning Lead at Hemsley Fraser.Rita is a globally-experienced L&D leader. Skilled in aligning business goals with L&D strategy, she helps companies implement innovative solutions using technology, tools, and frameworks. She also combines business acumen with portfolio skills to build trust, align stakeholders, tackle challenges, and inspire creativity for workplace learning.Questions...
2023-08-0912 min
People and Performance PodcastSeason Nine Intro Featuring Dave Ulrich, Josh Bersin, Jon Ingham and MoreFollowing a short break, Chris Bjorling and Bill Banham are back for more seasons of the People and Performance Podcast! Season nine will focus on all things L&D-related and we're lucky to have some awesome new guests joining us on the show. In the new season, you can expect to hear from such experts as Rita Sookrit, Director at Hemsley Fraser, Kim Tabac, Founder, Kim Tabac HR, Toby Kheng, L&D enthisiast, Andrew Flowers, Labor Economist with Appcast, Gregg Brown, author and international keynote speaker, Andrei Hedstrom, CEO at SweetRushand Graham Glass, CEO at...
2023-08-0211 min
People and Performance PodcastAdding More Data to Your DEI StrategyIn this episode, we consider ways to elevate employee performance through well-crafted DEI policies. In the pursuit of building inclusive organizations, leaders and HR professionals are increasingly recognizing the importance of measuring diversity and leveraging those findings to shape company culture and improve the performance of the org. How do these attempts to measure diversity impact an employee's perception of the company? In this episode, we explore the impact that measuring diversity and applying those findings can have on an employee's perception of their employer's brand. By embracing transparency and adopting data-driven approaches...
2023-05-3119 min
People and Performance PodcastConnections Between Customer Experience and Employee EngagementIn this episode, Chris Bjorling and Bill Banham are joined by Lila Nazef, Vice President of Sales and Marketing (North America) at Neocase, a Saas platform for automating HR service delivery. Listen as Lila shares some lessons businesses can take from good customer experience to improve their employee experience.Questions for Lila include:What are some tech trends that you are seeing in the HR industry and how could they shake things up? What is Neocase doing to prepare and support organizations through these changes?Why is employee experience so important to em...
2023-05-2412 min
People and Performance PodcastHow Virtual Reality Can Impact BusinessVirtual Reality (VR) technology has the potential to add huge value to the org. In this episode, we delve into ways VR can improve the employee experience and boost performance levels. Listen as we talk about how VR can be used for immersive and interactive employee training, creating lifelike simulations that facilitate faster learning, increased retention, and skill development.Joining Bill Banham and Chris Bjorling on the podcast to highlight some of the exciting possibilities of VR is Matt Burns. Matt is the Host & Executive Producer of Thinking Inside the Box Podcast, Value...
2023-05-1720 min
People and Performance PodcastDEI and Improving Performance in the Automotive SectorIn this episode of the People and Performance Podcast, we consider the role of senior HR leaders in the automotive industry and consider some ways the HR function will evolve over the next 5-10 years plus how DEI efforts can continue to take center stage.Chris Bjorling and Bill Banham are joined this time by Ebonee Davis Ifeobu, Vice President, Diversity, Equity and Inclusion at Bridgestone Americas. Among other accolades, Ebonee was listed as one of Engagedly’s list of the Top 100 HR influencers for 2021.Questions for Ebonee Include: You are...
2023-05-0317 min
People and Performance PodcastHow to Hire and Retain a Shrinking WorkforceIn a labor market unlike any other in our working lifetime, employers have scrambled to find enough qualified workers for their jobs. Is this a temporary issue, or is a larger problem looming?To help Chris and Bill answer these questions, they are joined on the People and Performance Podcast by Ben Eubanks, HR analyst, author, fellow podcaster, and Chief Research Officer at Lighthouse Research & Advisory.As a human capital management industry analyst, Ben helps companies and vendors with strategy, content, and more.He has been a speaker for over a decade at...
2023-03-0220 min
Connor ConversationsAn interview with Bill Banham, Editor at HR Gazette and Host of the HRchat PodcastIn this episode of Connor Conversations we speak to Bill Banham, Editor at HR Gazette, Host of the popular HRchat Podcast, Associate Editorial Director of HRreview, and co-host of DisruptHR London. Bill provides his unique perspective on HR, his hopes for HR in 2023 and the opportunities that exist for today's HR leaders.
2023-02-2841 min
People and Performance PodcastSeason Seven Intro with HRchat ShowIn the first episode of the HRchat podcast of 2023 we offer a special crossover edition with the People and Performance Podcast! It's a new year which means fresh opportunities to engage employees and inspire higher performance. Joining Bill in this episode is Chris Bjorling, President at Fidello, co-host of the People and Performance Podcast, and Associate Editor at the HR Gazette.Questions Include:We are releasing this episode at the tail end of the holiday period, a time we all give thanks. In your work and personal lives, what are...
2023-01-0421 min
People and Performance PodcastHolidays Special Episode: Advice to Guide Your CareerIn this People and Performance holidays special episode, we offer up a montage of awesome answers from past guests to this question: "Can you share one piece of advice or some direction you were given by a mentor, leader or colleague that inspired you to perform at a higher level in your career?"Since we started the pod a couple of years ago, we've asked all of our guests this question. As it's the season of giving, we thought it would be a great time to collate a bunch of the most impressive answers - bundled and...
2022-12-2215 min
People and Performance PodcastImproving Performance Through Transformational ChangeIn this episode of the People and Performance Podcast, we focus on leading transformational change.Bill Banham is joined by Ian Ziskin, President of EXec EXcel Group LLC and Co-Founder at Consortium for Change. Ian has 40 years of experience as a business and human resources leader, board advisor and member, coach, consultant, entrepreneur, teacher, speaker, and author. His client base and corporate work span the aerospace and defense, automotive, chemical, consumer products, education, electronic components, energy, entertainment, financial services, health care, technology, information technology, manufacturing, pharmaceuticals, professional services, retail, and telecommunications industries, among others. ...
2022-12-1419 min
People and Performance PodcastThe Impact of Emotional Intelligence on PerformanceIn this episode of the People and Performance Podcast, Chris Bjorling and Bill Banham look at some ways that emotional intelligence strategies can impact relationships and performance levels. Our guest today is Jeff Summers, Managing Director at Genos North America. Together with Genos International, Genos North America supports Genos Partners to make a real difference in organizations and in the lives of employees through emotional intelligence solutions that are game-changing for business.Questions For Jeff Include:How can leaders with high levels of emotional intelligence better connect with their employees?Can emotional i...
2022-12-0714 min
People and Performance PodcastLeading Through Uncertain TimesEconomic uncertainty is rife and HR leaders are trying to plan ahead for a potentially difficult 2023. In this episode, Bill Banham and Chris Bjorling ask: how can CHROs and leaders keep their people performing at a high level during uncertain times?The guest this time is Whitney Johnson, CEO of human capital consultancy Disruption Advisors. Whitney and her team are experts at helping people grow their people - to grow their organization.Whitney is the award-winning author of Disrupt Yourself, a keynote speaker, and a frequent lecturer for Harvard Business School’s Corporate Learning.
2022-11-1615 min
People and Performance PodcastEvent Preview: HR Management Institute Canada ConferenceIn the first episode of season six, we focus on The HR Management Institute Canada Conference happing November 6-8 in Vancouver, BC. The theme for this year's edition is Imagine, Invent and Ignite: Future-Ready Work Strategies to Ensure Ongoing Organizational Success. Chris Bjorling, People and Performance Podcast co-host and CEO at Fidello Inc. will be a speaker at the conference so, in this episode, Bill Banham asks Chris what attendees can expect. Listen too, as Chris shares what listeners can learn from tuning in to season six plus he talks about ways the focus on...
2022-11-0416 min
HRchat PodcastEpisode 500 with Bill Banham and Jason AverbookWelcome to this very, very special edition of the HRchat Podcast. Today marks the 500th episode!Many years ago when we started the podcast, there was no way we thought we’d reach such a big milestone. Since then, we've published over 12,000 minutes of content, received hundreds of thousands of downloads, and featured some of the biggest brands in the world of work.The HRchat podcast has given Bill Banham and guest hosts including Tim Baker, Matt Burns, and Pauline James the opportunity to speak with, and learn from, some of the best and brightest mi...
2022-10-2631 min
People and Performance PodcastHow to Build Success into Every Organizational DesignIn this episode, Chris Bjorling and Bill Banham talk with Karen Mangia, VP of Customer and Market Insights at Salesforce about how to build success into every organizational design. Karen is a TEDx speaker and best-selling author. Her latest book, Success From Anywhere, details the shifting landscape of working from home and what that means for the success of your business.Big-name experts have endorsed Success From Anywhere, including Arianna Huffington, Founder of the Huffington Post.Questions for Karen include:How did the pandemic cause us to rethink the foundations o...
2022-10-1317 min
People and Performance PodcastCultivating Company CultureIn this episode of the People and Performance Podcast, Chris Bjorling and Bill Banham focus on the reasons why leading with meaning and purpose can create more positive and sustainable business outcomesThe guest expert this time is Brad Federman, CEO at PerformancePoint LLC and author of Cultivating Culture: 101 Ways to Foster Engagement in 15 Minutes or Less - released back in March 2022.Brad works with organizations of all sizes and in all industries, helping them foster engaged employees, resilient relationships, and collaborative cultures.Questions For Brad Include:Is it harder...
2022-09-2815 min
People and Performance PodcastHR Digital Transformation StrategiesIn this episode, Bill Banham talks with Joey Price, entrepreneur, CEO at Jumpstart:HR, AI Ethics Advisory Board Member at Arena Analytics, and Host of the awesome While We Were Working Podcast. Listen as Joey shares HR digital transformation strategies and how a digital transformation can accelerate business growth and encourage higher employee performance. Questions For Joey Include:Tell us about the While We Were Working Podcast. We understand that the focus is about helping teams build great culture?You recently released a video in which you and Sommer discuss the best HR...
2022-09-2120 min
People and Performance PodcastHappy Leaders Create Higher ProductivityIn this episode, Bill Banham and Chris Bjorling talk about why happier leaders tend to perform better and get more engagement from their colleagues.They are joined by Tia Graham, Founder of Arrive At Happy and author of the new book Be a Happy Leader. Throughout its pages, strategies and tactics are provided which include the use of positive psychology, having a broad perspective, executing quickly, creating strong relationships, measuring what matters, and being the spark in the team.Listen as they talk about ways to encourage leaders to be happier and the knock-on effects...
2022-09-0718 min
People and Performance PodcastGetting Better Results From HCM TechnologiesBusinesses need the right HCM tech in place to function at peak levels and in the best interests of their employees. Before you start your next HCM technology purchase, listen to this conversation for inspiration around defining an HR service delivery model, creating an HCM technology strategy, defining the system evaluation and selection process, undertaking system implementation, and what to expect post-implementation.In this episode, Bill and Chris talk with Jacqueline Kuhn, Co-Owner and Executive Vice President, Strategic Services at HRchitect.Jacqueline also shares the "three key levers" for building a business case for any...
2022-08-3114 min
People and Performance PodcastHow to Win at HRIn episode two of the fifth season, Bill Banham and Chris Bjorling talk with Kelly Kauffman, Chief Human Capital Officer for the 2021 World Champion Milwaukee Bucks, a sports and entertainment organization in the National Basketball Association.With over 20 years of HR experience, Kelly joined the Bucksstaff as a Human Resources executive with the task of creating the organization’s first human resources department from the ground up.Listen as Kelly shares her experiences of building the HR function at a major sports brand. Kelly also offers her approach to inspiring high performance from those around he...
2022-08-2416 min
People and Performance PodcastSeason Five Intro Plus #SHRM22 ReviewIn this special crossover episode - also published on the popular HRchat feed - Bill Banham and Chris Bjorling recap their summer of HR fun and preview the new season of the People and Performance Podcast.Listen and Discover: The conversations and sessions Chris and Bill enjoyed at the SHRM Conference and ExpoA run-through the upcoming People and Performance Podcast episodes, and offer a preview of what folks can expect this season? In season 5 of the People and Performance Podcast, we introduced a new question. It's a second question we now ask of all of...
2022-08-1720 min
People and Performance PodcastSHRM's Chief Knowledge Officer on Building Better WorkplacesHot on the heals of the SHRM 2022 Conference and Expo in New Orleans, today's episode features SHRM's Chief Knowledge Officer, Alexander Alonso, PhD SHRM-SCP.As a subject matter expert in organizational psychology, Alex speaks from both a personal and professional perspective on team diversity being a source of strength. SHRM's research has reported that stifling certain types of speech leads to knowledge silos and anxiety. The key, Alex explains to Bill Banham, is to equip leaders with the tools and information needed to engage in these conversations and build effective workplaces. And we discussed that...
2022-06-2226 min
People and Performance PodcastEvent Preview: SHRM Annual Conference and Expo#SHRM22 happens June 12-15, 2022 in fabulous New Orleans! The event is the world’s largest gathering of HR professionals and Bill Banham and Chris Bjorling will be in attendance. Ahead of the big event, we created a special event preview episode. The SHRM Conference and Expo will attract up to 20,000 attendees and more than 500+ exhibiting companies will be on the show floor. With more than 200 sessions, SHRM22 gives attendees in-depth insights into all things HR. From the basics every HR professional needs, to offerings for C-suite leaders, to the latest ideas that are changing the work...
2022-06-0919 min
HRchat PodcastUnlocking Mental Fitness Potential of Employees with Dr. Bill HowattIn HRchat episode 438, we discuss ways to unlock the mental fitness potential of employees and what it means to create a psychologically safe work environment. Bill Banham's returning guest is Dr. Bill Howatt, founder and CEO of Howatt HR Consulting. Bill refers to himself as a behavioral scientist with a keen curiosity for how employees and employers can work together to reduce mental harm and promote mental health in the workplace. He is known internationally and is one of Canada’s top experts in workplace psychological health and safety. Dr. Bill is on the C...
2022-05-2027 min
People and Performance PodcastTaking a Business Lens to DEI in the WorkplaceWhat does it mean to be truly inclusive in your efforts to engage employees? How can leaders and HR demonstrate an equitable company culture to employees and candidates?In this People and Performance episode, we hear from Michael Bach, Founder and Chief Executive Officer at CCDI Consulting Inc about what’s changed in orgs to improve DEI efforts and what’s still needed. Michael is an internationally recognized thought leader in the fields of diversity, inclusion, and employment equity.Listen to this conversation Bill and Michael had and discover: Pow...
2022-05-1824 min
People and Performance PodcastWorkforce Planning at NASASeason 4 blasts off with a conversation Chris Bjorling and Bill Banham have with Dr. Ben Slade, Branch Head, Langley Workforce Planning, Development & Analytics Office at NASA.Questions Include:You and Bill previously talked on the HRchat show back in 2018. When you introduced yourself, you began by saying "If I were to distil my job description into a single sentence, it would be: Helping NASA make better decisions, particularly about workforce and people strategy”. Talk about the challenges of doing this at NASA.You’ve spoken about your pride in your team, your love for what...
2022-04-1316 min
People and Performance PodcastSeason 3 Recap and Looking Ahead to Season 4In this end-of-season special, Bill Banham shares his take on lessons offered by such guests as Najeeb Ahmad, founder and Principal of, Pennington Human Dynamics, Erika Broadwater, National President at the National Association of African Americans in Human Resources and Steve Browne, a former member of the Society for Human Resource Management (SHRM) Board of Directors and possibly the most loved guy in HR! Bill will also tell you a bit about season 4 - which will include guests from NASA, OSL Retail Services, The Canadian Centre for Diversity and Inclusion (CCDI), and The Academy to Innovate HR.
2022-03-1616 min
People and Performance PodcastDeveloping High-Performing and Happy Teams with Steve BrowneIn this episode of the People and Performance podcast, we hear from one of the best-known and most well-respected HR professionals in North America! Steve Browne is the Chief People Officer at LaRosa’s Inc., a regional Pizzeria restaurant chain in southwest Ohio. Until recently, he was a member of the Society for Human Resource Management (SHRM) Board of Directors. Steve facilitates a monthly HR Roundtable in Cincinnati, manages a weekly internet forum, HR Net that reaches tens of thousands of HR professionals around the world, and has an internationally recognized HR blog. He is also...
2022-02-2315 min
People and Performance PodcastThe Benefits of Upskilling and Reskilling Employees with Dr. Spencer NilesWith record numbers of resignations, retaining your top talent is tough. Many, many employees are on the move because they want to transition into a new role or improve skills in particular areas. So what if you could help your people reskill or upskill?In this episode, we talk about the tools and resources needed to ensure successful L&D initiatives and how it could help you retain your best employees. Pod co-hosts Chris Bjorling and Bill Banham are joined by Dr. Spencer Niles, professor of counselor education and co-director of the THRIVE Research and...
2022-02-0316 min
People and Performance PodcastFurthering Inclusion Efforts in the Workplace with Erika Broadwater,We kick off a new year and a new season of the People and Performance Podcast by considering ways to further DEI efforts in workplaces across the US and elsewhere. Bill and Chris are joined this time by Erika Broadwater, President of the National Association of African Americans in Human Resources (NAAAHR) and EATA Manager/COE at Essity.Erika has nearly three decades of experience in Human Resources as Head of Talent Acquisition, Recruiting Manager, and Diversity &Inclusion Champion. She is experienced in the global talent workforce, talent mobility, retention, data analytics, recruiting operations, and...
2022-01-1919 min
Amplified Research Speakerbox PodcastTalking Sports & Leadership with Bill Banham and Chris Bjorling (Ep. 33)On this episode, we return to a conversation about the relationship between sports and leadership with Bill Banham of HR Gazette and Chris Bjorling of Fidello, Inc.Bill, Chris and Dr. Russ talk about the teams they have supported and their fan experiences. Then, they draw similarities between sports to culture, leadership and voice--- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app
2022-01-131h 08
People and Performance PodcastYear of People Performance in Review and Predictions For 2022In this special People and Performance end-of-season episode, we're going to recap what we learned from season experts such as Kevin Oakes, Pauline James, Rohit Manucha, and Dave Millner.We'll then offer some predictions for what to expect from the world of work in the year ahead. Listen and Discover: Bill's recap of season 2Looking back at another rollercoaster year, get Chris's take on what leaders and employees have learned about themselvesHear why, despite the new omicron wave, Chris belives we still have cause for optimismThe new trends we s...
2021-12-2222 min
People and Performance PodcastHow Leaders Can Transform Organizational Culture with Kevin OakesIn this episode of the People and Performance Podcast, we consider ways leaders can better align with the culture of an organization and drive performance based on agility, resilience, and innovation.Bill and Chris are joined this time by Kevin Oakes, CEO and co-founder of the Institute for Corporate Productivity (i4cp), an authority on next practices in human capital.Kevin is also the author of Culture Renovation™. Drawing on data from one of the largest studies ever conducted on corporate culture, Culture Renovation™ details how high-performance companies such as Microsoft, T-Mobile, 3M, AbbVie, Mastercard, and...
2021-11-2414 min
People and Performance PodcastMeasuring Employee Engagement and Performance with Pauline JamesIn this episode, we look at the processes and people needed to ensure employees are happy and connected. Listen too as we investigate ways employees can be measured against core competencies.Bill Banham and Chris Bjorling are joined by Pauline James, Founder and CEO of Anchor HR Services, a firm on a mission to help organizations with implementing the solutions required to drive a great employee experience and business results during changing times.Prior to launching Anchor HR, Pauline held a number of senior positions and led employee relations and labor relations in the Canadian...
2021-11-1716 min
People and Performance PodcastPeople Data Panel Special - Featuring Elizebeth Varghese, IBM and Dave Millner, HR CuratorIn this People and Performance panel discussion, we will talk all things HR and Recruitment tech plus do a deep-dive into people analytics and a bit of blockchain too! The ability to draw insights based on performance data, demographic data, recruitment and retention data, skill data and opinion data, means HR can provide valuable insights to business leaders. This is the future that HR has been pushed toward because of the pandemic. Bill Banham is joined by three awesome panelists:People and Performance Podcast co-host Chris Bjorling. Chris is also CEO at...
2021-10-2752 min
HRchat PodcastData Privacy of Income and Employment w/ Bill Roy, Vault VerifyIn this HRchat episode, we look at ensuring data privacy of employees and some dos and don'ts of managing automated verifications of employment and income. Bill Banham is joined by Bill Roy, President at Vault Verify, a company on a mission to help HR departments save time and money by providing fast and accurate data. Vault Verify is a cloud-based technology platform that helps automate the process of completing verifications of income and employment. Questions Include:Responding manually to verification requests costs lots of money and HR hours. And frankly, in this l...
2021-10-2218 min
People and Performance PodcastDesign Thinking: Creating Powerful Employee Experiences with Glenn DonaldsonIn this People & Performance podcast episode, we explore claims that the approach called Design Thinking is going to become a game-changer for HR processes.Design Thinking is a process for creative problem solving that’s helping HR teams across the globe deliver value, organize work and find solutions.At first glance, product design and HR feel about as far apart as any two aspects of work can get. The approach, however, has been lauded by many industry experts as a powerful approach that solves problems through a human-centric lens. Josh Bersin, sugg...
2021-10-2017 min
People and Performance PodcastOrganizational Transformation with Rohit ManuchaIn this episode, we hear from Rohit Manucha, Chief Human Resources Officer at SIH - AGH and former Head of HR at Aujan Coca-Cola Beverages Company (ACCBC).Rohit has extensive experience in working with CEOs and C-suite leaders; in driving end-to-end organizational transformation across 19 countries. He has worked towards aligning organizations with their strategic agenda, managing change and driving sustainable performance. He has worked across a diverse range of sectors, covering companies with varying ownership models and at different stages of business life-cycle.His core expertise is in ‘Organizational Transformation & Effectiveness’. He has developed case stud...
2021-10-1317 min
People and Performance PodcastUsing Data to Keep Employees with Rupert MorrisonMost organizations invest 90-100% of HR resources in operations and only 10% in data and planning. Furthermore, too many CEOs make the majority of their decisions based on HR data! Rupert believes the current mindset in many boardrooms “needs to change if organizations want to be forward-proof and prosperous“.The pandemic showed us that organizations can't stay still if they want to remain successful. Companies need to continuously adapt and evolve.It's not easy to change an organization's vision and practices but it can really pay off. This episode will include discussion of the why and how...
2021-10-0617 min
People and Performance PodcastSeason 1 Recap with Chris Bjorling and Bill BanhamIn the final episode of season 1, Fidello CEO and usual co-host, Chris Bjorling is interviewed by Bill Banham. Listen as Chris shares insights into his biggest takeaways from each episode - focused on a specific area of workforce planning - and what the Fidello team is doing to help HR pros, Talent pros, and leaders in each area.Chris also shares his take - from a culture and people processes perspective - on what changes leaders, HR and Talent execs can make today to put their company on a clearer path to high-performance....
2021-08-041h 06
People and Performance PodcastReinventing Company Culture with Phillip Meade, Ph.D.In this episode, we consider what happens when you have to go back to the drawing board and reinvent your culture and processes. Our guest is Dr. Phillip Meade, co-founder of Gallaher Edge. He is also Associate Director, Spaceport Integration and Services at NASA, Kennedy Space Center.After the 2003 Space Shuttle Columbia explosion, Dr. Meade was tasked with revitalizing the culture at NASA. Listen as Dr. Meade talks through why an effective culture is key to accomplishing overall business goals. Phillip also offers tips for business leaders looking to explore culture as a c...
2021-07-2816 min
People and Performance PodcastWorkforce Planning and Change Management with Mumtaz ChaudharyIn episode 7, we discuss big-picture workforce planning and the intricacies of change management. Listen as we offer info to help you prepare, equip and support individuals to successfully adopt change in order to drive organizational success and outcomes.Our guest in is Mumtaz Chaudhary, Chief Experience Officer & Co-Founder at Pragilis, a boutique change management firm, launched back in 2006.Combined with over a decade of experience along with a certification in the Prosci® methodology for change, Mumtaz has helped shape her firm’s distinctive approach to change management.Through their people-first, pragmatic approach Pragilis has...
2021-07-2114 min
People and Performance PodcastCompany Culture From the Inside Out with Joshua SiegalIn this episode, Chris Bjorling and Bill Banham talk with Josh Siegal about employer branding, recruitment marketing, employee advocacy. Hear Josh’s experiences of developing employees so they grow and progress within the company. Listen too as they discuss why culture fit underlines these efforts. Josh is VP, Organizational Effectiveness at Wave HQ, a Toronto-based technology company on a mission to propel the brave entrepreneur who chooses to pursue their dreams. At Wave, Josh leads all things around learning & development and talent acquisition. He’s also the face of the company at many events and forums.
2021-07-1417 min
People and Performance PodcastThe Employee Voice with Russell Robinson EdDThe focus of episode 5 is company culture, employee engagement, and giving your people a voice. Listen as Russell Robinson, EdD, Founder at Amplified Research & Consulting and Senior Training & Engagement Advisor with The Federal Government, talks with Chris Bjorling and Bill Banham about the learning and development needs when creating a culture where employees feel valued.Hear examples of companies getting it right when it comes to supporting their employees through the crisis and supporting more open dialogue around equity. Get a researcher’s take on the mechanisms and tech needed to measure employee engagement and L&D...
2021-07-0717 min
People and Performance PodcastHR and People Analytics with Matthew HamiltonTraditionally in HR, the focus was on the individual rather than the broader picture. Those days are behind us. The best-performing companies put people data at the heart of their HR decisions. While people analytics leaders and those implementing analytics initiatives currently tend to come from outside of HR - it’s people from Finance or IT who have an HR mindset or skills - there is still a strong need for an HR background in order to understand all the processes, as well as having the soft skills.Not everyone in HR needs to be...
2021-06-3016 min
We're Only HumanHow to Bring the HR Community Together with Bill Banham on We're Only Human"It all has to link back to practical insights and practical takeaways about how best we can come through the current crisis together."Bill Banham, Editor, HR Gazette We're Only Human -- Episode 118 One of the fun parts of the last year has been connecting with new people, finding new resources, and building new communities. Someone at the heart of that is Bill Banham, editor and publisher at the HR Gazette. As someone who covers things happening in the HR industry, he brings a unique and balanced perspective on wh...
2021-06-2822 min
People and Performance PodcastJob Profiles with Serge BoudreauWhen used in the right ways, the job profile is another handy tool in the HR toolbox. Job profiles can provide a good explanation of the components of a job and what you are seeking in an employee when they are posted with your job openings on your recruiting website.In this conversation, Bill Banham and Chris Bjorling focus on how we can use job profiles in ways that recognize the changes brought on by a post-pandemic approach to employment. Listen as we discuss how to recruit employees better, new approaches to defining jobs, and p...
2021-06-2319 min
People and Performance PodcastRecruitment and Employer Branding with Kerris HougardyIn episode two of the podcast that considers all stages connected with workforce planning, Bill Banham and I are joined by Kerris Hougardy, Vice President, People Services North America at Colliers International.Kerris leads Colliers International's North American People Services group for Canada and the USA. She coaches, mentors, and manages a high-performing team of over 80 human resources professionals with a focus on strategic business partnerships, talent management, employee experience excellence, employment brand championship, diversity & inclusion, and continuous process improvement.Listen as we consider where selection, recruitment, and employer branding fit into the development of...
2021-06-1621 min
People and Performance PodcastIntroductionWe are delighted to bring you this new podcast laser-focused on the competencies, behaviors, metrics, and results needed to create and maintain high-performing work cultures. From attraction and recruitment through onboarding and measuring all the way to succession planning, each episode will take a deep dive into the stages of workforce planning you need to master in order to guarantee long-term success in a rapidly changing world of work. Typically, Chris Bjorling (CEO at Fidello Inc.) and Bill Banham (Founder at The HR Ga...
2021-06-1030 min
A Better HR BusinessEpisode 95 - Bill Banham of The HR Gazette and InnovateWorkMy guest today is the irrepressible Bill Banham of The HR Gazette and InnovateWork.
To see the list of topics as well as all the details of my other guests, check out the show notes here:
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2021-03-2526 min
NOW of WorkBill Banham, HRGazette & InnovateWork and Jess Von BankIn this episode, Jess Von Bank sits down with Bill Banham to discuss how to choose your wins, silver linings, and embracing all the opportunities that disruption brings. Experience expectations have changed in 2020 and we as an industry must adapt and relearn what the workforce needs. Work is distributed more than ever and we must be able to support and meet people where they are with true experience design.
For more information on Bill Banham, HRGazette & InnovateWork Click Here
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2020-11-0431 min
The Recruitment FlexBill Banham Editor and Publisher HR GazetteBill Banham, HR Gazette, Host of HRChat Podcast, Founder of InnovateWork Ten short years ago, with suitcase in hand, Bill brought his talents across the Atlantic Ocean. Hear his story as Shelley & Serge chat throw a few curve balls at him. We hear how InnovateWork grew and continues in the face of COVID! Find out what are the biggest changes in our industry in the last few years. Will we ever see in-person conferences? Hear the latest in Global HR conferences - all brain-children of our very own Bill Banham Find out what it takes to convert Bill into a Blu...
2020-09-2530 min
Thinking Inside the BoxHow Should Organizations Innovate Work - Bill BanhamBill Banham is Editor & Publisher at The HR Gazette magazine, Co-Founder of the InnovateWork event series for HR, Talent & Tech pros and Founder & CMO at Iceni Media Inc.In this episode, he joins Matt Burns to discuss workplace transformations, opportunities to innovate and solve problems, and the value of training in the post-COVID-19 milieu.Bill BanhamBill Banham is Editor and Publisher at The HR Gazette magazine, Co-Founder of the InnovateWork event series for HR, Talent and Tech pros and President at Iceni Media Inc.He has 13+ years of...
2020-07-1436 min
HRchat PodcastInnovateWork Toronto Summit 7 w/ Bill Banham, The HR GazetteIn this special episode of the HRchat show, Bill Banham provides an overview of what to expect at the 7th InnovateWork Toronto Summit happening on November 26th. In addition to being a host of the HRchat show, Bill is co-founder of the InnovateWork series of events which are produced across Canada.Listen to the show to get the low-down on the format, speakers and sponsors.Get your tickets to InnovateWork Toronto #7 here. We do our best to ensure editorial objectivity. The views and ideas shared by our guests and sponsors...
2019-11-1208 min
Sales Tips For The Pros Show from CPSAHow to Be a Transparent Sales Leader and Increase Team Engagement w/ Chris Champagne - Part 2In part two of this CPSA interview, Chris Champagne and host Bill Banham will discuss four proven ways to be a transparent sales leader, increase team engagement, and in turn, give your salespeople a strong platform for continued success. Chris is a dynamic senior business leader with a comprehensive track record focused on high-performance sales coaching, facilitating and delivering impactful Keynotes centered around his passion for building impactful sales teams.His proven history and consistent passion, allows Chris to develop unique sales-enhancing tactics focused on understanding the customer, partner, and manufacturer, and unlocking their unique...
2019-08-2623 min
HRchat PodcastInnovateWork Peel Preview w/ Bill Banham and Aldeen Simmonds-ThorpeIn this special episode of the HRchat show, Bill Banham and Aldeen Simmonds-Thorpe look ahead to the first InnovateWork summit happening on September 17th in Mississauga. Speakers will include Pam Ross, Culture Change Agent at Blue Rebel Works, Michelle Chan, Manager, Employee Engagement at Air Canada, Greg Smith, Partner at Lighthouse Nine Group, and Karen Simpson, Sr Talent Director - Women in Leadership, at TD Canada. Get your tickets here. Can't make it on September 17th? Check out this awesome InnovateWork-supported event happening in downtown Toronto on September 12th called Mapping the Employee Journey for...
2019-08-2111 min
Sales Tips For The Pros Show from CPSASales in Publishing and Developing a Culture of High Performce w/ Michelle SartorIn this episode Bill Banham chats with Michelle Sartor, Vice President Sales, Nelson Education about the unique challenges of a sales career in the publishing sector and how training can help.
2019-07-0817 min
HRchat PodcastInnovateWork Launches in Vancouver w/ Matt Burns and Bill BanhamIn this special bonus HRchat episode, Bill Banham invites Matt Burns back to talk about the inaugural InnovateWork Vancouver event happening March 26. Matt Burns is Founder of Global HR Collective and Member & Contributor at Forbes Human Resources Council. Get tickets to the Vancouver event here. We do our best to ensure editorial objectivity. The views and ideas shared by our guests and sponsors are entirely independent of The HR Gazette, HRchat Podcast and Iceni Media Inc. Support the showFeature Your Brand on the HRchat Podcast
2019-02-2811 min