Shows
Office Hours by Peopledesign11. Human-Centered Design in a Time of CrisisLast week, Kevin Budelmann was invited to be a guest on The Tom and Bob Show. Kevin joins Tom DeWitt, Ph.D. the Director of CXM Michigan State University and Bob Kiple, MBA, a retired General Motors Global Customer Experience Strategist for interviews and discussions about topics in the world of customer experience management. Tom and Bob also serve as leaders of CX of M, Michigan's Association of Customer Experience Professionals.The conversation in this episode focuses on the importance of human-centered design and its particular importance during the COVID-19 crisis.
Peopledesign is a design...2020-08-1725 min