Shows
Retail Today with Bob Phibbs, The Retail DoctorThe Art of Engaging Retail: Lessons from ScottsdaleJoin Bob Phibbs, The Retail Doc, as he shares insights from his recent visit to Scottsdale, Arizona, where he explores the art of engaging customers in retail. Despite visiting several high-end stores, Bob found that effective sales engagement was lacking, leading to missed sales opportunities.
He emphasizes the importance of not making assumptions about customers, addressing the common misconception that most business is done online. Instead, with 80% of transactions still occurring in brick-and-mortar stores, the in-store experience remains crucial.
Discover how empowering your retail staff with proper training and accountability can transform browsing customers into...
2025-08-0401 minRetail Today with Bob Phibbs, The Retail DoctorTurn Negativity into Positivity: The Power of ActivityIn this upbeat episode, Bob Phibbs shares insights on how to tackle negativity and improve your mood through physical activity. With the year 2025 bringing unprecedented challenges, it's crucial to turn to movement as a strategy to transform your attitude and find that inner spark.
Bob emphasizes the importance of not waiting for a change in feelings but taking proactive steps by engaging in physical exercise. By doing so, not only can you improve your physical health, but also gain a better perspective on your place in the world.
Tune in for a motivational message that...
2025-02-1701 min
Tell Me Something Good About RetailWisdom Behind the Windows: How Can Retailers Foster Genuine Human Connections in a Digital Age?In this episode of "Tell Me Something Good About Retail," hosted by Bob Phibbs, the Retail Doctor, the focus is on the importance of human connection in retail. Bob introduces various guests who share their insights on creating meaningful customer experiences. Martin Lindstrom discusses the concept of tribes and the need for empathy in retail. Chris Brown emphasizes the role of joy and employee engagement in enhancing customer service. The episode underscores that successful retail is about building relationships, understanding emotional drivers behind purchases, and fostering a sense of community to create lasting customer loyalty.
2025-01-1727 minRetail Today with Bob Phibbs, The Retail DoctorUnlocking the Secrets to Retail Success in 2025Join Bob Phibbs, the Retail Doc, for a special New Year’s live stream dedicated to invigorating your retail business in 2025. Bob addresses an audience from around the world, emphasizing the power of community and consistency in building an engaged following. With 350,000 LinkedIn followers and thousands more on other platforms, Bob shares his secrets to creating a strong online presence.
Explore the concept of "premiumization" and learn how offering high-value packages can transform your retail offerings. Discover innovative strategies to enhance customer experience and improve your sales numbers. Bob highlights the importance of simple changes in your ap...
2025-01-0535 minRetail Today with Bob Phibbs, The Retail DoctorHow To Maintain Your Sanity This Holiday Season 1/3Essential tips to maintain your sanity during the bustling holiday season. Bob emphasizes the importance of shopping early to avoid the rush and enjoy a better shopping experience.
Understanding parking rules is another vital tip, helping you avoid unnecessary fines or towing incidents. Traffic and weather conditions will likely worsen, so planning your route and knowing alternative parking spots can save you time and stress.
Furthermore, familiarize yourself with all back-end supplies and essential procedures, ensuring a well-organized workflow without disruption. Lastly, wear comfortable footwear to keep your spirits and energy high during long days...
2024-11-2901 minRetail Today with Bob Phibbs, The Retail DoctorNavigating Retail Challenges with Bob Phibbs LIVEJoin Bob Phibbs, the Retail Doc, for an insightful live session on November 10th. Bob addresses various challenges faced by retailers, offering his expert advice from over 30 years of experience in the industry. From the effective use of QR codes to engaging customers and preventing shoplifting, Bob shares practical tips to enhance your retail operations.
Bob also tackles questions on managing staff, including handling sensitive issues like body odor and making tough decisions about payroll cuts. He emphasizes the importance of creating a welcoming environment and maintaining a positive outlook, regardless of external challenges.
With...
2024-11-1026 minRetail Today with Bob Phibbs, The Retail DoctorThe Retail Refresh with Bob Phibbs: Special Guest April SabralBob Phibbs hosts April Sabral to discuss key retail challenges. Topics include: overcoming the stigma of retail careers, motivating employees, managing accountability, acquiring new customers, and balancing manager-employee relationships. The experts share practical tips for small business owners and retail managers on leadership, customer service, and driving sales. Includes Q&A addressing common retail management issues.
2024-08-2522 minRetail Today with Bob Phibbs, The Retail DoctorBack-to-School Shopping: Costs, Inflation, and Smart TipsWith August just two weeks away, students and parents are putting together their back-to-school shopping lists. Bob Phibbs, CEO of the Retail Doctor in New York, joins Rachel Pierson on the WBBM Noon Business Hour discuss the financial impact of back-to-school shopping and how inflation and modern tech needs are driving up costs. Bob shares insights into the National Retail Federation's statistics, highlighting an average spend of $875, which for some families rivals their holiday budgets.
We explore how teachers are also feeling the pinch, often having to budget for classroom supplies themselves. Bob provides valuable advice for...
2024-07-1502 minRetail Today with Bob Phibbs, The Retail DoctorRediscovering Wonder: The Power of Curiosity and InnovationJoin Bob Fibbs, the retail doc, at the Virginia Transportation Museum in Roanoke as he explores the significance of curiosity and innovation in shaping our world. Standing beside a massive steam engine, Bob delves into historical anecdotes, such as the origin of the phrase "the real McCoy," to illustrate the power of human ingenuity.
Bob expresses concern about the current generation's lack of engagement with the world of wonder and encourages parents, aunts, uncles, and mentors to expose young minds to the marvels of history and engineering. Through captivating stories of past inventions and the challenges faced...
2024-06-1103 minRetail Today with Bob Phibbs, The Retail DoctorA Deep Dive into the Skincare Phenomenon Among TeensIn this episode, Rob from WBBM NEWSRADIO delves into 'Sephora Kids,' an intriguing phenomenon involving tweens gravitating towards skincare, driven by social media platforms like TikTok. Speaking to us is Bob Phibbs, CEO of the Retail Doctor, based in New York. Bob explains how these young girls from 10 to 12-year-olds are watching skincare videos online, visiting stores like Sephora and Ulta, and selecting high-end products designed for mature skin. The result? There is an unfortunate increase in skincare issues among the young demographic, including acne and rashes.
As parents struggle to cope with the unexpected blow...
2024-03-1304 minRetail Today with Bob Phibbs, The Retail DoctorBoosting Retail Sales with Efficient Add-On StrategiesJoin Bob Phibbs, a.k.a. the Retail Doc, as he shares his valuable insights on how to boost retail sales by effectively utilizing add-on strategies. Having helped retailers amass millions in sales worldwide, Bob discusses the importance and practicality of add-ons - items suggested for purchase in addition to an initial acquisition.
In this instructive episode, Bob demonstrates how a simple item like a hair massager can be the perfect add-on. Priced at just $5, it's an easy and affordable option for customers, particularly those in a salon setting. Bob emphasizes the value of starting with small...
2024-02-1401 minRetail Today with Bob Phibbs, The Retail DoctorClaim Your Part of Visa & MasterCard Merchants Payment Card SettlementBob Phibbs discusses how Visa and Mastercard merchants based in the U.S., who paid interchange fees between January 1st, 2004, and January 25th, 2019, may be eligible for a share of a $5 billion refund. Bob emphasizes the importance of not dismissing mailed claim settlement letters and guides viewers on how to claim the money by scanning a QR code in these letters. Bob encourages his viewers to share their experiences and refers them to www.PaymentCardSettlement.com for any questions. The video aims to ensure merchants take advantage of potentially reclaiming their part of this refund. #sponsored #paymentcardsettlement #retail .
2023-12-1801 minRetail Today with Bob Phibbs, The Retail DoctorQuestion and Answer with Bob Phibbs, the Retail Doctor 10-1-23How to effectively merchandise products in a small space? What to do with major disruption of your parking in your shopping district? And more with your questions answered LIVE by Bob Phibbs, the Retail Doctor
2023-10-0129 minRetail Today with Bob Phibbs, The Retail DoctorAsk Me Anything with Bob Phibbs the Retail Doctor
Your questions about selling, marketing, theft and more answered LIVE with Bob Phibbs, the Retail Doc. Visit RetailDoc.com to learn more about his services.
2023-07-2625 minRetail Today with Bob Phibbs, The Retail DoctorQ + A With Bob Phibbs, the Retail Doctor April 2, 2023How do you handle an employee that doesn't take correction or work well with others? How do you win back a customer? How to introduce higher price points for your merchandise? And answers to your questions LIVE with the Retail Doctor. Tune in for expert advice, interviews and Q&A sessions. Join us every Tuesday at 7pm EST on admin5.podbean.com to learn the answers to these questions and more!
It's time you get the help you need when it comes to managing your retail business! On admin5.podbean.com,
GET...
2023-04-0222 min
Tell Me Something Good About RetailSoon Yu: The Value of Friction In RetailSoon Yu is the former global VP of innovation officer at VF corporation home to over 30 global apparel companies. He advises startups how to grow and innovate. In addition, he is a popular speaker and the author of the new book Friction.
2022-05-2641 min
Tell Me Something Good About RetailHoward Prager: Making Kindness a Priority with Howard PragerHoward Prager is a speaker, author and leadership consultant. He recently wrote a book about how you show up for others called Make Someone's Day: Becoming a Memorable Leader in Work and Life.
2022-04-2829 min
Tell Me Something Good About RetailMark Quinn & Mark Kinsley: Celebrating A Good SleepThe be-back bus travels in one direction and it's not to your store. You have a choice every time someone comes in the door: There's a chance to just get a transaction on the register or to help someone improve their life. Although rooted in the mattress industry, this wide-ranging discussion has implications for all retailers.
2022-01-1335 min
Tell Me Something Good About RetailNeely Tamminga: A year of vindication for retailWhat lens should retailers use when reading so many different messages about the consumer economy? With retail stores being vindicated as not just viable but critical in 2021, where should retailers look for 2022?
2022-01-0536 min
Tell Me Something Good About RetailPhil Thorne: What people do in stores is what mattersWhat does a consumer want when visiting a retailer? How can retailers hold onto employees? What can a guy who writes poetry tell us about physical retail?
2021-12-1627 min
Tell Me Something Good About RetailGreg Buzek: The Retail Orphan InitiativeData is all the rage but what does it actually tell retailers? Our guest today has been on a quest since his early days with NCR and others. Hear what he believes the next big battle will be in retail.
2021-12-0932 min
Tell Me Something Good About RetailBrent Hollowell: The mental shift to growing sales with technologyThere is a certain intimidation factor when customers see all you offer. This especially true with footwear. Hear how this onetime customer became an advocate for cutting edge technology used in brick and mortar stores.
2021-12-0234 min
Tell Me Something Good About RetailRobert Christie: There's So Much Opportunity Right NowRobert Christie is President of A&G Central Music, a school service company with two stores in Southeast Michigan. Robert received degrees in music and business from Valparaiso University and was a NAMM Music Business Scholarship recipient. He is an active member of NASMD and has served on the association's board of directors. Robert is deeply involved in his community serving on the boards of several arts organizations and is a vocal advocate for area school music programs. Before purchasing Central Music, he worked as an educator, touring musician, jingle writer, and retail manager. Robert lives with his wife...
2021-11-2347 min
Tell Me Something Good About RetailRon Thurston: Changing the Way We Talk About RetailRon Thurston loves retail. And he's proud of it. Ron has led the retail teams for some of America's most prominent brands, inspired thousands of store employees, and traveled relentlessly across the country to sit and listen to what they have to say. From a part-time sales associate to a Vice President of Stores, Ron has put in the hard work that a retail career requires and wrote this book to share what he learned along the way. In 2021, Ron was named one of the world's Top 100 most influential people in retail and is a featured keynote speaker, podcast gu...
2021-11-1832 min
Tell Me Something Good About RetailMelissa Gonzalez: The Fabulous Opportunities in pop-up retailContinually pushing the boundaries of experiential retail, Melissa Gonzalez is an award-winning innovator, seasoned visionary, and brand storyteller. She is the CEO of The Lion’esque Group and Principal and Shareholder at MG2. Always pioneering the integration of physical environments and cutting-edge technologies she works with companies such as Nexcom, Nordstrom, and Burrow foster foundational consumer engagement and evolve their offering. A passionate mentor and strategist, Melissa works hand-in-hand with clients to understand their greatest aspirations. She leads creative teams to deliver authentic solutions from concept to completion, helping clients achieve their ultimate vision. She was honored with the ‘Wome...
2021-11-1118 min
Tell Me Something Good About RetailTom Sullivan: Be The Company Where You Want to WorkBe the company you want to work at. Bob Phibbs interviewed Tom Sullivan, founder of Lumber Liquidators about going public, about his first steps at founding the largest specialty flooring company in the nation, and what bugs him - and me - about brick and mortar stores. About our guest: Tom Sullivan, the founder of Lumber Liquidators, owner of Gracious Home, founder of Cabinets To Go and a serial entrepreneur.
2021-11-0428 min
Tell Me Something Good About RetailNick Ernst: We save the holidays for our customersThe shopping is firmly underway for a once-in-this-generation retail holiday season. Despite the fascination with supply chain shortages - consumers are buying.We’re talking marketing and a new Brightpearl survey reveals in their new study that 54% of us plan to shop on non-traditional shopping channels, like Alexa, TikTok and Pinterest, this holiday season. Are you prepared for more social buying!?
About our guest:Founded by two brothers in 2017, Snap Supply was born from 40 years of experience within the appliance repair parts industry. Nick and Shawn Ernst are appliance repair professionals who have utilized their hands on exp...
2021-10-2829 min
Tell Me Something Good About RetailEthan Chernofsky: Don't Squander Your Uniqueness To Become Like Your CompetitorEthan is the VP Marketing for Placer.ai. Prior to Placer, Ethan was the Director of Corporate Marketing at SimilarWeb and the Vice President of Headline Media. Ethan holds his BA in Government, Diplomacy and Strategy from the IDC Herzliya and his MSc in International Relations from the London School of Economics.
2021-10-2129 min
Tell Me Something Good About RetailVerizon Launches A Call For Kindness Project [Episode 502]This episode is devoted to the Call For Kindness project which aims to not only encourage understanding about retail associates but also local communities on this episode of Tell Me Something Good About Retail. Key Linkswww.verizon.com/kindnessSalesRX Online Retail Sales Traininghttps://shop.wirelesszone.com/ct/new-london/351-north-frontage-road-b-11----- Behind the mask is a human being.Promoting kindness can be good for business.Frontline associates who work retail are just like you. Follow us on LinkedinSubscribe to podcast here https://podc...
2020-11-2533 minRetail Today with Bob Phibbs, The Retail Doctor3 Steps Every Retail Must Take This Holiday Season | Retail Today With Bob Phibbs, the Retail DoctorHoliday retail spending is projected to be 1.5% higher than 2019, a remarkable statistic given the utter chaos our world is still facing due to after effects of COVID-19. In this episode of Retail Today with Bob Phibbs, the Retail Doctor, you will see three key steps every retailer must take to make the most of this holiday season. Recorded LIVE November of 2020 these tips can still be used in 2021
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We are now living in a post-pandemic marketplace. You can keep losing market share...or you can win now with SalesRX, the #1 online retail sales training p...
2020-11-1928 minRetail Today with Bob Phibbs, The Retail DoctorTrump's Out, Biden's In - What's It Mean for Retailers | Retail Today With Bob Phibbs, the Retail DoctorHey everybody. It's Bob Phibbs, the Retail Doc. Thanks for joining me this afternoon. You know, the big news was that the election is over and now, what for retail? I've been answering that question all day and I thought I would quickly share some of my thoughts with you, because particularly in the U.S. we have had an awful lot of interest from both sides and the news media, trying to get us to guess what's going to happen and what's next, and has gone back and forth for days now. But honestly, for months we have...
2020-11-1210 minRetail Today with Bob Phibbs, The Retail DoctorIs Amazon Killing In-Person Grocery Shopping to Make Us Buy Online? | Retail Today With Bob Phibbs, the Retail DoctorAmazon acquired Whole Foods several years ago and many felt they would add their technology and transform Whole Foods into the grocery store of the future. The reality is a different story as they open their Amazon fresh stores. What does that portend for grocery and shopping in-store?
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If you love what you heard on Retail Today, connect with Bob by visiting retaildoc.com or send a message to bob@retaildoc.com. Thanks for listening!
2020-11-0508 minRetail Today with Bob Phibbs, The Retail DoctorLevi's Versus GAP: Leading or Running Away | Retail Today With Bob Phibbs, the Retail DoctorGAP made news this week closing up to 80% of their mall stores. Meanwhile Levi's is opening 100. What's the difference and what clues should other retailers take from the comparison? Join me for this episode of Retail Today with Bob Phibbs, The Retail Doctor.
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If you love what you heard on Retail Today, connect with Bob by visiting retaildoc.com or send a message to bob@retaildoc.com. Thanks for listening!
2020-10-2813 minRetail Today with Bob Phibbs, The Retail DoctorAre You Approaching Customers With Dollar Signs in Your Eyes? | Retail Today With Bob Phibbs, the Retail Doctor---
If you love what you heard on Retail Today, connect with Bob by visiting retaildoc.com or send a message to bob@retaildoc.com. Thanks for listening!
2020-10-2112 minRetail Today with Bob Phibbs, The Retail DoctorHow to Get Your Retail Stores Ready for the Holidays | Retail Today With Bob Phibbs, the Retail Doctor---
If you love what you heard on Retail Today, connect with Bob by visiting retaildoc.com or send a message to bob@retaildoc.com. Thanks for listening!
2020-10-1204 minRetail Today with Bob Phibbs, The Retail DoctorRalph Lauren's CEO Can Teach Us About Leadership In Retail During COVID-19 | Retail Today with Bob Phibbs, The Retail Doctor---
If you love what you heard on Retail Today, connect with Bob by visiting retaildoc.com or send a message to bob@retaildoc.com. Thanks for listening!
2020-10-0809 minRetail Today with Bob Phibbs, The Retail DoctorNeiman Marcus Is Closing Their Hudson Yard Store -- I Doubt It's Because of the Pandemic | Retail Today with Bob Phibbs, The Retail Doctor---
If you love what you heard on Retail Today, connect with Bob by visiting retaildoc.com or send a message to bob@retaildoc.com. Thanks for listening!
2020-09-3022 minTell Me Something Good About RetailDerek O’Carroll on Creating a Retail Culture [Episode 410]This episode is devoted to creating a compelling brand concept. Learn how to map out your customers’ journey on this episode of Tell Me Something Good About Retail.
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Key Links
https://www.linkedin.com/in/derekocarroll
https://www.brightpearl.com
https://www.retaildoc.com/online-retail-sales-training
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Go back to basics to come back stronger
When time is the one thing you can control
Set the vision for your company culture
But, most importantly, let your team set the values
How...
2020-05-0822 minTell Me Something Good About RetailRichard Shapiro on Creating Human Connection [Episode 409]This episode is devoted to fostering repeat business. Learn how to create great customer relationships on this episode of Tell Me Something Good About Retail.
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Key Links
https://www.linkedin.com/in/RichardRShapiro/
https://twitter.com/RichardRShapiro
http://www.tcfcr.com/
https://www.retaildoc.com/online-retail-sales-training
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Eight steps to guarantee repeat business
Learn the emotional components of customer retention
Are your salespeople Welcomers or Hostiles?
Four categories that can differentiate your workforce
Provide your c...
2020-05-0126 minTell Me Something Good About RetailShlomo Chopp on Bridging the e-Commerce to Retail Storefront Gap [Episode 407]This episode is devoted to emerging brands born online and made available for purchase in-store. Learn how e-commerce finds a physical entry point on this episode of Tell Me Something Good About Retail.
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Key Links
Shlomo Chopp LinkedIn
Anchor Shops
SalesRX
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Is there a better way for digital natives to be profitable?
Consider the infrastructure used to show it off along with more long term exposure
Brick and Mortar Retail returns as the crux of the shopping experience
Use the immediacy of p...
2020-04-1727 minTell Me Something Good About RetailJacyn Heavens on the Regional Differences in Retail [Episode 406]This episode is devoted to similarities and differences between international marketplaces. Learn how retailers are tuning in to their communities on this episode of Tell Me Something Good About Retail.
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Key Links
Jacyn Heavens LinkedIn
Epos Now website
SalesRX
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Rethink how you integrate your customers
Use technology to collect detail and build community
Consider multiple services for revenue streams
Offer unique product, service, and experience your customer can’t get anywhere else
How sourcing local can be...
2020-04-1023 minRetail Today with Bob Phibbs, The Retail DoctorReaching Out to Your Retail Customers Through Social Media | Retail Today With Bob Phibbs, The Retail Doctor - Flash BriefingNow that you have more time than you might have liked, take the time to research your top 10 or 20 customers on their LinkedIn or Facebook profiles and see what charities they support, or in their social posts, and then send a note or a video thank you for their business. Then, add a line, "I was looking online and you know what I discovered about you? You like..." and then fill in whatever that is, and then share something you have in common before you sign off with your thanks. That's one way to show your customers that they...
2020-04-0101 minRetail Today with Bob Phibbs, The Retail DoctorHow Do I Staying Connected With My Employees as a Retailer During Coronavirus? | Retail Today With Bob Phibbs, The Retail Doctor - Flash BriefingStaying connected is really tough at this time in our retail lives. So what I want you think about today is if you have employees you’re paying to stay home right now don't forget that you should still be checking in with him every day. Make it a schedule and expect them to be on Zoom on time, dressed, and ready for work. If they are not being paid but they’re home, maybe you’ve laid them off, don't forget that you still want to hold on to these people so they come back to you.
So o...
2020-03-2701 minRetail Today with Bob Phibbs, The Retail DoctorHow Do I Use Email to Stay Connected With My Customers as a Retailer During the Covid-19 Crisis? | Retail Today With Bob Phibbs, The Retail Doctor - Flash BriefingA lot of your customers are sitting in front of their computers a lot more these days so a great way to reach them is to email. If you don't have a regular monthly newsletter or you haven't communicated, now is a perfect time to start. If you have a monthly newsletter, I encourage you to make that a weekly newsletter.
Start off with a compelling subject line like “What to Do When You're Working from Home” or “It’s Too Early for Wine - What Can I Do to Lighten My Mood?” You decide. You can write to t...
2020-03-2601 minRetail Today with Bob Phibbs, The Retail DoctorWhat Type of Retailer Are You In a Crisis? | Retail Today With Bob Phibbs, The Retail Doctor - Flash BriefingYesterday I told you about a sewing machine retailer with change their Facebook banner and end up getting a sale and today I thought I wanted to just unpack for you that they're really kind of three types of retailers when we are in a situation like we are today. The first one is "There's nothing I could do. I just have to hunker down and endure it," and some people, that's where they're at. Other people are saying, "It doesn't matter. I can do anything. This could be a challenge and I could do it," and the third o...
2020-03-2401 minRetail Today with Bob Phibbs, The Retail DoctorMaking the Most of the Coronavirus Crisis as a Retailer | Retail Today With Bob Phibbs, The Retail Doctor - Flash BriefingIf you love what you heard on Retail Today, connect with Bob by visiting retaildoc.com or send a message to bob@retaildoc.com. Thanks for listening!
2020-03-2301 minTell Me Something Good About RetailLauren McGuire on How We Experience Sound in Retail [Episode 403]This episode is devoted to the sonic aspects of retail. Learn how to empower your consumers on this episode of Tell Me Something Good About Retail.
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Key Links
Linkedin: https://www.linkedin.com/in/lauren-mcguire-9602505/
Website: https://manmademusic.com/
Springboard Retail https://www.springboardretail.com/
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Avoid the worst sound mistake in retail
What does and doesn’t work in your unique environment?
How does your brand sound and feel?
Improve your customers’ emotional journey through your store.
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2020-03-2029 minRetail Today with Bob Phibbs, The Retail DoctorHow Do I Keep Paying Employees as a Retailer through the Coronavirus Shutdown? | Retail Today With Bob Phibbs, The Retail Doctor - Flash BriefingOne of the things retailers are asking me now in this time of stress is “How can I pay my employees?” And one thi I would encourage to consider is the share-the-burden idea, which is maybe staggering employee shifts and hours.
So, instead of someone working 25 hours a week they work 15 hours a week, but you’re able to maintain them on the schedule. Another way is to maybe have someone be on one week or another person be on the following week or giving someone two weeks of unpaid vacation.
There’s an awful lot of m...
2020-03-2001 minRetail Today with Bob Phibbs, The Retail DoctorThe $1T Bailout, Bridge Loans, and Temporarily Closing Down as a Retailer Because of the Coronavirus | Retail Today With Bob Phibbs, the Retail Doctor - Flash BriefingWell, the good news is they’re considering a one-trillion-dollar ($1T) bailout for small businesses. How fast that will be doled out and how that will be implemented is still days and probably weeks away, but the good news is people are looking at how to help small businesses like you listening.
The other question comes up is "Do I close my store?" and I think you have to think about the advantages to both. Obviously, the #1 concern is the health of your employees and your community. We're being told in New York that all non-essential businesses sho...
2020-03-1904 minRetail Today with Bob Phibbs, The Retail DoctorNostalgia Marketing and Connecting During Coronavirus Quarantine | Retail Today With Bob Phibbs, the Retail Doctor - Flash BriefingToday is Wednesday, March 18th, and today I want you to be thinking about nostalgia marketing. You know, during this time of crisis, it’s easy for us to feel bad about the future.
One thing that I think can help your customers feel normal with their circumstances is to ask them to share their favorite memory of shopping at your store. You can start off by doing a Facebook Live video talking about how your store has been around for generations, some of its heritage, and then invite them to share their favorite memories of a sp...
2020-03-1801 minRetail Today with Bob Phibbs, The Retail DoctorHelp Flatten the Curve and Stop the Spread of Coronavirus as a Retailer | Retail Today With Bob Phibbs, the Retail Doctor - Flash BriefingToday is Tuesday March 17. St. Patrick’s day. We learned yesterday that new guidelines advise no gatherings of 10 or more people, the fed has slashed interest rates to 0, and Wall Street had another horrible day. While interest is coalescing around helping restaurants and small business, there are no firm plans yet.
America is split as to how leadership is doing on the virus; some cities are ghost towns while others are partying away. One thing is clear: we need to avoid going out in public to flatten the curve of virus spread. One less trip you make to...
2020-03-1704 minRetail Today with Bob Phibbs, The Retail DoctorThe Coronavirus Is Closing Down Malls - Now What? | Retail Today With Bob Phibbs, the Retail Doctor - Flash BriefingToday is Monday, March 16th. I'm going to change things around today. You know, we're in a new retail environment. This last Thursday when Disneyland announced they were closing and all of the major sports franchises decided they were postponing indefinitely, and then on Friday came New York deciding that all Broadway theaters would close. And then Sunday, yesterday, I realized that the American Dream Mall, one of the newest malls in America, has decided to close for the next two weeks. And what that said to me was, we're in a new normal. So if you have decided...
2020-03-1601 minRetail Today with Bob Phibbs, The Retail DoctorHow Do I Sell Expensive Merchandise as a Retailer? | Retail Today With Bob Phibbs, the Retail Doctor - Flash BriefingAre you a salesperson in a retail store? Well, today I'm talking about how do you feel about selling your more expensive merchandise.
A lot of times that when I'm doing sales consulting, or I'm doing a training with a group of stores, I find that there's a lot of people who actually feel like they're being a fraud. They know how much something costs, and they feel bad about going through and charging as much money they do.
The problem is that when you feel that something is too expensive, you're going to go...
2020-03-1501 minRetail Today with Bob Phibbs, The Retail DoctorWhich Buying Option Should You Present First as a Retailer? | Retail Today With Bob Phibbs, the Retail Doctor - Flash BriefingYou know, if you're trying to close a sale, one of the hardest things is just presenting too many options. You know it yourself, if you get overwhelmed, suddenly work is what shopping feels like and you shut down. You're like, oh, I've seen too much. I just have to leave. I'll come back. Except you don't come back. You'll probably go to some other retailer who doesn't make it feel that way. What I want you to do today is to look at curating down your products to a good, better, and best. Because too many choices leads...
2020-03-1401 minTell Me Something Good About RetailCarol Leaman on How Playing Games Leads to Better Employee Learning [Episode 402]This episode is devoted to corporate learning through gamification. Learn how using cognitive principles can drive rapid memory retention and benefit your business on this episode of Tell Me Something Good About Retail.
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Key Links
https://www.linkedin.com/in/carol-leaman-22973b
http://www.axonify.com/
Springboard Retail https://www.springboardretail.com/
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Increase learning engagement
Keep employees engaged and increase performance
The right way to gamify learning
Use game mechanics proven to work
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Mor...
2020-03-1313 minTell Me Something Good About RetailMichael Zakkour on New Models for Consumption and Retail [Episode 401]This episode is devoted to the new retail Renaissance. Learn how China is leading the way into the future of unified commerce on this episode of Tell Me Something Good About Retail.
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Key Links
Guest LinkedIn profile https://www.linkedin.com/in/michael-zakkour-150b865/
Guest website or place to purchase their book https://tinyurl.com/r7tym6z
Guest Twitter https://twitter.com/michaelzakkour
Springboard Retail https://www.springboardretail.com/
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The new retail/new consumption models of the digital industrial revolution have created massive new opportunities for brands and re...
2020-03-0634 minTell Me Something Good About RetailBob Phibbs on What a Retailer Really Needs to do to Compete with Online Retailers [Episode 308]This episode is devoted to ensuring as retailers you give hope to your customers to keep them coming back and feeling valued. On this episode you’ll also learn how to compete with online retailers and how to succeed in retail.
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Key Links
Bob Phibbs LinkedIn Profile
Retail Doc
Field Agent: https://www.fieldagent.net/
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How to Compete with Online Retailers
Being hopeful rather than fearful makes all the difference
What Does Retail Do?
Retail sells hope to customers
Mor...
2019-11-2225 minTell Me Something Good About RetailMartin Lindstrom On Why Legacy Brands Are Toast [Episode 221]Bob Phibbs interviews Martin Lindstrom, a Time Magazine Influential 100 Honoree. His books include Buyology - Truth and Lies About Why We Buy, Brandwashed - Tricks Companies Use to Manipulate Our Minds and Persuade Us to Buy and his most recent: Small Data: The Tiny Clues that Uncover Huge Trends. He is the resource for hundreds of brands around the world trying to make their brands memorable.
2019-06-2132 minTell Me Something Good About RetailLuke Kingsnorth, CEO of Charles Tyrwhitt, On Building A Global Brand [Episode 220]Bob Phibbs interviews Luke Kingsnorth, CEO of UK retailer Charles Tyrwhitt on building a family business into a global omnichannel retailer.
2019-06-1423 minTell Me Something Good About RetailAl Gerrie, CEO of Zig Zag, On Retail's Dirty Secret: Returns [Episode 219]Bob Phibbs interviews Al Gerrie, Founder and CEO of ZigZag Global on the challenges of retail returns across the globe, how they vary by country and what his company is doing to make it easier for both consumer and retailer.
2019-06-0718 minTell Me Something Good About RetailBarrie Brown, CEO of Sleep Store, Says Cleanliness Pays Off [Episode 218]On this retail podcast Bob Phibbs interviewed Barrie Brown, CEO Sleep Store about his progress up the ranks to running multiple locations and eventually landing in his own single store selling luxury mattresses from $5,000 to $100,000 in Silicon Valley.
2019-05-3129 minTell Me Something Good About RetailMark Fletcher, Owner of NewsXpress AU. On Finding Out That Sarcasm Can Sell [Episode 217]Bob Phibbs interviewed Mark Fletcher CEO NewsXpress AU on how understanding their Millennial customers led to selling gifts to people who want to make fun of their friends, on franchising and the goal of finding the fun in selling your products in a store.
2019-05-2527 minTell Me Something Good About RetailMark Kilens, VP of Content and Community at Drift, On The Conversations You Have With Customers [Episode 216]Bob Phibbs interviewed Mark Kilens, VP of Content and Community at Drift. Mark talked about his early days working at a college bookstore, how to connect future customers to you in realtime, and how to have more conversations through your website.
2019-05-1724 minTell Me Something Good About RetailNitin Mantani, CEO of PredictSpring, Says It's About Transparency And Convenience [Episode 215]Bob Phibbs interviewed Nitin Mantani, CEO PredictSpring while attending ShopTalk19. Nitin talked about his early days at Google Shopping, how Amazon has mastered commodity commerce, and online customer fatigue.
2019-05-1116 minTell Me Something Good About RetailTammi Ketterman of Ketterman's Jewelers Says Customer Triggers Spark Sales [Episode 213]Bob Phibbs interviewed Tammi Ketterman from Ketterman's Jewelers in Leesburg, Virginia. Tammi talked about the importance of sense triggers, events that produce sales and customer loyalty which in her case includes 326 rum cakes.
2019-05-0326 minTell Me Something Good About RetailChris Bossola, CEO of Need Supply, On The New Luxury Millennial Customer [Episode 214]Bob Phibbs interviewed Chris Bossola with Need Supply while attending ShopTalk19. Chris talked about the new Millennial luxury customer he serves, their buying habits and starting up a new retail business.
2019-04-2410 minTell Me Something Good About RetailRoy Erez, CEO of Loop Commerce, On Uncoupling Gifting From Shipping [Episode 212]Bob Phibbs interviewed Roy Erez, CEO Loop Commerce while attending ShopTalk19. We discussed his experience selling personal computers back in the day and disrupting how commerce thinks about shopping for someone else.
2019-04-1518 minTell Me Something Good About RetailJon and Gila Kurtz, Founders of Dog Is Good, On Building A Brand From An Idea To Product [Episode 211]Bob Phibbs interviewed Jon and Gila Kurtz, founders of Dog Is Good a pet products company based in Los Alamitos, CA. While attending SuiteWorld recently, they discussed taking their brand from concept to product, how they support their brick and mortar retailers, and staying focused on their goals.
2019-04-0532 minTell Me Something Good About RetailApu Gupta, CEO of Curalate, On Social Commerce Mistakes and Opportunities [Episode 210]Bob Phibbs interviewed Apu Gupta, CEO of Curalate who unpacks the breadth of social commerce activities you need to engage in, the core need of understanding what is the problem that your social post is solving for your consumer, and the dangers of looking at shopping through the lens of last click attribution.
2019-03-3126 minTell Me Something Good About RetailJoey Pointer, CEO of Fleet Feet, On Getting Everybody Onboard [Episode 209]Bob Phibbs interviewed Joey Pointer, CEO of Fleet Feet who shares an inspiring story what he found one day on a run in the rain and how their technology partner Volumental has given Fleet Feet's 176 stores an unprecedented ability to fit and sell shoes. He also shares what it takes to change the culture of a retailer.
2019-03-2230 minTell Me Something Good About RetailGreg Petro, CEO of First Insight, On Going To Market Smarter [Episode 208]Bob Phibbs interviewed Greg Petro, CEO, First Insight at Shoptalk in Las Vegas. Greg talks about how his company helps entrepreneurs go to market quicker - especially with HENRYS - as well as his early days in retail as a buyer, and how racing cars helps him focus.
2019-03-1615 minTell Me Something Good About RetailJonathan Treiber, CEO and Co-Founder of RevTrax, On Getting People Into Stores [Episode 207]Bob Phibbs interviews Jonathan Treiber, CEO and Co-Founder, RevTrax . Jonathan talks about how his company gets bodies into stores to make purchases and how he learned at an early age, it's about somebody other than me first.
2019-03-0920 minTell Me Something Good About RetailRalph Simons, CEO of Tane, Says Clients Buy With Their Eyes, Then Their Wallets [Episode 206]Bob Phibbs interviews Ralph Simons, CEO Tane luxury jewelry in Mexico. Ralph talks about the need for story telling - especially when selling luxury goods, how selling luxury is different and how much the salesperson can determine the client's buying choices.
2019-03-0114 minTell Me Something Good About RetailJane Lu, CEO of Showpo, Says Being a Good Business Person Means Being a Good Problem Solver [Episode 205]Bob interviews Jane Lu founder Showpo on switching gears from finance, starting a business in her parents’ garage in Australia, starting her online fashion brand, Showpo, and her legendary Instagram account as #thelazyCEO
2019-02-2227 minTell Me Something Good About RetailMatt Rhodus, Director & Industry Principal at NetSuite, Asks What Are You Arming The Associate With? [Episode 204]Bob speaks with Matt Rhodus, Director & Industry Principal NetSuite about the new survey we conducted and the trends in retail pointing the way forward for retail in 2019.
2019-02-1527 minTell Me Something Good About RetailNick Molnar, CEO Afterpay, On The Right Work Creates Entrepreneurial Spirit [Episode 203]Bob interviews 28-yr old Nick Molnar, CEO of Afterpay. After starting in the jewelry business he co-founded a revolutionary reverse layaway program for Millennials now worth over $2 billion in just four short years.
2019-02-0824 minTell Me Something Good About RetailKevin Harwood, VP Technology at Outdoor Voices, Says Don't Be Scared Of A Crisis [Episode 202]Bob interviews Kevin Harwood of Outdoor Voices who explains the brand's AR service that encourages shoppers to venture outdoors, how he jumped from agency work to OV and how investing his time early on paid big dividends.
2019-02-0522 minTell Me Something Good About RetailNRF 2019: 3 Takeaways from Retail's Big Show [Episode 201]Season 2 kicks off as I speak with Mark Bunny with Ingenico about how to deal with a diner's pet peeve about waiting for a check, Joel Reed CEO, IAM Robots and why there is such a need for robots and I talk data with My Storey-E Co-Founder Idan Sergi about his new app that combines online and offline data for more effective merchandising and selling at the National Retail Federation's Big Show in New York.
2019-01-2818 minTell Me Something Good About RetailHilary Blair, CEO of Articulate Real and Clear, On The Shifts In Conversation [Episode 123]Bob Phibbs interviewed Hilary Blair, CEO Articulate Real And Clear on how to prevent misunderstandings with subordinates, how breath and consonants make a big difference when talking with younger co-workers and much more.
2018-11-2530 minTell Me Something Good About RetailGeorganne Bender & Rich Kizer Say Retail Is A Comparison Game [Episode 121]Bob Phibbs interviewed Georganne Bender & Rich Kizer, principals of Kizer & Bender, retail consumer anthropologists on the power of events, merchandising and changes in retail.
2018-11-0928 minTell Me Something Good About RetailJamie Bettencourt, SVP of Mood Media On Using The Senses To Bring Stores To Life [Episode 120]Bob Phibbs interviewed Jamie Bettencourt with Mood Media as she shares how music and scent can help create the right mood in a brick and mortar store.
2018-11-0219 minTell Me Something Good About RetailDean Shulman, SVP of Brother, On Creating A Passionate Network Of Dealers [Episode 119]Bob Phibbs interviewed Dean Shulman CEO of Brother as he shares how observing his customers helped him have aha moments, the need to partner with your dealer network if you want to be successful and which reviews he always reads and why.
2018-10-2425 minTell Me Something Good About RetailColby Williams of Parengo Coffee On Small Town Retail Rewards [Episode 118]Latest episode of Bob Phibbs, The Retail Doctor interviewing Colby Williams found of Parengo Coffee as he shares why smaller rural retailers are successful, why he chose to not carry a staple in the south, the power of online reviews and more.
2018-10-0922 minTell Me Something Good About RetailBecky Tyre, Founder of Retail Details On A Love For Independent Retail [Episode 117]Bob Phibbs interviewed Becky Tyre, Founder and editor of the Retail Details blog and a Contributing Editor at Gifts & Decorative Accessories magazine. She is a shop local advocate and specializes in visual merchandising. She talks about merchandising a pocket of your store that is Instagramable, clutter comes not just from poor buying but also poor fixtures and your need to collaborate with local makers or national companies for unique items that drive margin.
2018-09-1527 minTell Me Something Good About RetailBob Phibbs Says When The Mind Goes, So Should You [Episode 116]Bob Phibbs interviews himself about knowing when it is time to change, his background in retail and why he does what he does.
2018-09-0919 minTell Me Something Good About RetailPaula Rosenblum On Cracks In Amazon's Grip [Episode 115]Bob Phibbs interviews Paula Rosenblum Managing Partner and co-founder of Retail Systems Research. She is well known for her pragmatic approach to retail and talks about shiny object syndrome, possible cracks in Amazon's model and how retail continues to evolve.
2018-08-3124 minTell Me Something Good About RetailWhitney Morgan of Collage On Being Socially Responsible [Episode 114]Bob Phibbs interviewed Whitney Morgan, Owner of Collage in York, Pennsylvania who just received the REA Socially Responsible Retailer Category award. She shares her ideas that you can always purchase more so feel free to wait, retail is a lot of time spent figuring things out and being socially responsible is the best way to show your community support.
2018-08-1722 minTell Me Something Good About RetailTodd Gill, Former Director of Retail for Calphalon, Says You Can't Over-Communicate [Episode 113]Bob Phibbs interviewed Todd Gill, Southern Regional Director for Rockler Woodworking and former Director of Retail for Calphalon. He shares his tips on managing a diverse workforce across multiple states, how to have difficult discussions and what it takes to compete in brick and mortar retail.
2018-08-1026 minTell Me Something Good About RetailJennifer Grimm, Founder of Lux Beauty Boutique, Says Math Doesn't Lie [Episode 112]Bob Phibbs interviewed Jennifer Grimm, CEO and Founder of Lux Beauty Boutique in Edmonton. She shares her tips on being a small business and how she looks at some retailers who put so much money into a store because they love shoes or clothes or beauty and they don’t realize what they need to love are spreadsheets, systems, and analyzing people.
2018-07-2832 minTell Me Something Good About RetailPatricia Fripp, CEO & Founder of Fripp, Says Work Smarter, Not Harder [Episode 111]Bob Phibbs interviewed Patricia Fripp, past President of the National Speaker's Association,as she shared her journey from in-demand hairstylist in San Francisco and salon owner to speaker, speech coach, and sales trainer. She shared important rules of customer service, owning your own business and saying words that make you sound less-than-professional.
2018-07-2028 minTell Me Something Good About RetailTony Post, Founder & CEO, On Listening To Your Customers [Episode 110]Bob Phibbs interviews Tony Post, CEO and Founder of Topo Athletic shoes near Boston. He talks about his journey in footwear with Rockport and Vibram and on to his founding his own athletic shoe company as well as how any brand should build customers partnering with brick and mortar stores.
2018-07-1330 minTell Me Something Good About RetailMelanie Tillett, Founder of Tillets On Building A Vast Online Following [Episode 109]Bob Phibbs interviewed Melanie Tillett who, along with her two daughters founded Tippett's in the UK just five years ago. Now with a Facebook following of 50,000, she shares how they've added stores and fans across the world.
2018-07-0629 minTell Me Something Good About RetailPaul LaPonte of Quality Sewing On Finding A Way To Say Yes [Episode 108]Bob Phibbs, the Retail Doctor interviews Paul LaPonte, President, Quality Sewing with 13 stores across the state of Washington. Paul shares his sales philosophy that it is all about finding a way to say 'yes,' how a sale does not have a finite limit, and why one store does better than another.
2018-06-2922 minTell Me Something Good About RetailLaDonna McCarran of Nook & Cranny Says Manage Your Business From Your Customers' Viewpoint [Episode 107]Bob Phibbs, The Retail Doctor, interviews LaDonna McCarran, Co-Owner The Pantry, Nook & Cranny, Rose & Alice Handcrafted Soaps. She talks about how kismet allowed her to grasp opportunities and run with them, trust your instincts when buying, and how to manage your business from your customers' viewpoint.
2018-06-2225 minTell Me Something Good About RetailRachel Doyle of Arboretum Garden Centre Says The Glass Is Not Half Full; It's Full All The Time [Episode 106]Rachel Doyle CEO of Arboretum is the third ever Lifetime Achievement Award winner (and first woman to win) the Retail Excellence award in Ireland. Three great points you'll hear are that unless people die, anything else we can sort out in lif, an opportunity has to be realized in the lifetime of the opportunity and that entrepreneurs need todare to be different and go outside of the boundaries.
2018-06-1524 minTell Me Something Good About RetailPatrick and Imelda Bourke On Thriving For 90 Years In Retail [Episode 105]Patrick Bourke is CEO of his namesake men's clothing stores in Country Clare and his wife Imelda has her own restaurant across the street. I spoke to them about Patrick being the fourth generation owners the day after he received the prestigious Retail Excellence award
2018-06-0731 minTell Me Something Good About RetailRoberta Bonoff of Creative Kidstuff Says Everything Is Just A Conversation [Episode 104]Roberta Bonoff, CEO of Creative Kidstuff in Minneapolis shares her experiences of being in retail for 30 years, why tasks often get priority over selling, how they started their own TV show, what customers care about and more.
2018-05-3023 minTell Me Something Good About RetailBrian Travilla of Petco On Secrets To Managing Retail Employees [Episode 103]Brian Travilla, Regional & District Leader at PetCo shares how to have those uncomfortable conversations about attitude, what works to get employees to succeed and his trajectory from working at Montgomery Ward when he was in high school to being responsible for about 1000 associates. He joined me from his office in Chicago.
2018-05-2327 minTell Me Something Good About RetailDeanna Renda of Naples Soap Co. On The Tenacity of an Entrepreneur [Episode 102]Deanna Renda, the Founder of Naples Soap Company to talk about how she started from humble beginnings as a nurse and trying to solve her child's skincare problem to building her network of 11 stores throughout Florida.
2018-05-1726 minTell Me Something Good About RetailTony Drockton of Hammit Handbags On The Impact of Knowing Your Customer [Episode 101]Bob Phibbs, the Retail Doctor, sat down at Netsuite18 with Hammitt Handbags' Chief Cheerleader Tony Drockton to learn what it takes to be a successful small business in retail in 2018.
2018-05-1126 min